Page 3 - Contents
Contents 3 Contents Customer self repair ...................................................................................................................... 5 Parts only warranty service .................................................................................................................
Page 5 - Customer self repair; Parts only warranty service
Customer self repair 5 Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identif...
Page 6 - Riparazione da parte del cliente
Customer self repair 6 • Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif - Pièces pour lesquelles la réparation par le client est fa...
Page 7 - Servizio di garanzia per i soli componenti; Customer Self Repair
Customer self repair 7 NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei...
Page 8 - Parts-only Warranty Service (Garantieservice; Reparaciones del propio cliente
Customer self repair 8 anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR- Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, mü...
Page 9 - Servicio de garantía exclusivo de componentes
Customer self repair 9 Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolve...
Page 10 - Reparo feito pelo cliente
Customer self repair 10 periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten i...
Page 11 - Serviço de garantia apenas para peças
Customer self repair 11 Serviço de garantia apenas para peças A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa. No caso desse serviço, a substituição...
Page 16 - Illustrated parts catalog; Server blade components
Illustrated parts catalog 16 Illustrated parts catalog Server blade components Item Description Spare part number Customer self repair (on page 5 ) 1 Access panel 532159-001 Mandatory 1 2 Heatsink — — a) Processor 1 and 2 511658-001 Optional 2 b) Processor 3 and 4* 511659-001 Optional 2 3 Processor ...
Page 21 - Removal and replacement procedures; Required tools; Safety considerations; Preventing electrostatic discharge
Removal and replacement procedures 21 Removal and replacement procedures Required tools You need the following items for some procedures: • T-15 Torx screwdriver (provided inside the access panel) • HP Insight Diagnostics software (" HP Insight Diagnostics " on page 53 ) Safety consideration...
Page 22 - Symbols on equipment; Server blade preparation
Removal and replacement procedures 22 CAUTION: When performing non-hot-plug operations, you must power down the server blade and/or the system. However, it may be necessary to leave the server blade powered up when performing other operations, such as hot-plug installations or troubleshooting. Symbo...
Page 23 - Power down the server blade; Remove the server blade
Removal and replacement procedures 23 Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of critical server data and programs. Depending on the Onboard Administrator configuration, use one of the following methods to power do...
Page 24 - HP Trusted Platform Module; Access panel
Removal and replacement procedures 24 3. Remove the server blade. 4. Place the server blade on a flat, level work surface. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to...
Page 25 - Hard drive blank; Hard drive
Removal and replacement procedures 25 CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD. To replace the component: 1. Place the access panel on top of the server blade. Allow the panel t...
Page 26 - Solid state drive
Removal and replacement procedures 26 3. Remove the hard drive. To replace the component, reverse the removal procedure. Solid state drive WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. To remove the...
Page 27 - DIMM baffle; DIMM
Removal and replacement procedures 27 To replace the component, reverse the removal procedure. DIMM baffle CAUTION: To avoid damage to the server blade and the enclosure, install all DIMM baffles in the proper location after adding or replacing DIMMs. DIMM baffles that are missing or installed incor...
Page 28 - Mezzanine card
Removal and replacement procedures 28 6. Remove the DIMM. When replacing DIMMs for processors 3 and 4, it may be helpful to remove the following items: • Hard drives (" Hard drive " on page 25 ) • SAS controller (on page 29 ) • Front panel/hard drive cage assembly (on page 33 ) To replace th...
Page 29 - SAS controller
Removal and replacement procedures 29 o Mezzanine 1 and 2 o Mezzanine 3 CAUTION: To prevent damage to the server blade, apply pressure over the mezzanine connector when installing the mezzanine card. Do not apply pressure to the edges of the card. To replace the component, reverse the removal proced...
Page 30 - Battery-backed write cache procedures; Cache module
Removal and replacement procedures 30 4. Remove the controller. To replace the component, reverse the removal procedure. Battery-backed write cache procedures Two types of procedures are provided for the BBWC option: • Removal and replacement of failed components: o Removing the cache module (" ...
Page 31 - Cache module battery pack
Removal and replacement procedures 31 4. Remove the cache module. To replace the component, reverse the removal procedure. Cache module battery pack To remove the component: 1. Power down the server blade (on page 23 ). 2. Remove the server blade (on page 23 ). 3. Remove the access panel (" Acce...
Page 32 - Recovering data from the battery-backed write cache
Removal and replacement procedures 32 o Mezzanine card controller option 5. Disconnect the battery pack. To replace the component, reverse the removal procedure. Recovering data from the battery-backed write cache If the server fails, use the following procedure to recover data temporarily stored in...
Page 33 - Front panel/hard drive cage assembly
Removal and replacement procedures 33 o Find a server that has enough empty drive bays to accommodate all the drives from the failed server and that meets all the other requirements for drive and array migration. 2. Power down the failed server (" Power down the server blade " on page 23 ). ...
Page 34 - Server blade release lever and button
Removal and replacement procedures 34 Server blade release lever and button To remove the component: 1. Power down the server blade (on page 23 ). 2. Remove the server blade (on page 23 ). 3. Remove the access panel (" Access panel " on page 24 ). 4. Remove all hard drives (" Hard drive ...
Page 35 - Heatsink
Removal and replacement procedures 35 To replace the component, reverse the removal procedure. Heatsink To remove the component: 1. Power down the server blade (on page 23 ). 2. Remove the server blade (on page 23 ). 3. Remove the access panel (" Access panel " on page 24 ). 4. To replace he...
Page 37 - Processor
Removal and replacement procedures 37 Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or cache size...
Page 42 - System battery
Removal and replacement procedures 42 8. Install the heatsink. 9. Install the front panel/hard drive cage assembly (" Front panel/hard drive cage assembly " on page 33 ), if removed. 10. Install the SAS controller (" SAS controller " on page 29 ), if removed. 11. Install the hard dri...
Page 50 - Cabling; SSD cable routing
Cabling 50 Cabling SSD cable routing Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable connectors, see &...
Page 51 - Accessing a server blade with local KVM; Accessing local media devices
Cabling 51 Accessing a server blade with local KVM CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the release buttons on the sides of the connector. Failure to do so can result in damage to the equipment. NOTE: For this configuration, a USB hub is not necessary. To co...
Page 53 - Diagnostic tools; Troubleshooting resources; HP Insight Diagnostics
Diagnostic tools 53 Diagnostic tools Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software main...
Page 54 - Array Diagnostic Utility
Diagnostic tools 54 You can view recorded events in the IML in several ways, including the following: • From within HP SIM • From within operating system-specific IML viewers: o For NetWare: IML Viewer o For Windows®: IML Viewer o For Linux: IML Viewer Application • From within the iLO 2 user interf...
Page 55 - USB support and functionality; USB support; Internal SD support
Diagnostic tools 55 agreements. Download from the HP website ( http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=ISDVD ). Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid warranty on HP technology, an HP Care Pack Servi...
Page 56 - Component identification; Front panel components
Component identification 56 Component identification Front panel components Item Description 1 Serial label pull tab 2 HP c-Class Blade SUV Cable connector* 3 Power On/Standby button and LED 4 Server blade release button 5 Server blade release lever 6 Hard drive bay 2 7 Hard drive bay 1 * The SUV co...
Page 57 - SAS and SATA hard drive LEDs
Component identification 57 Item Description Status 2 Health LED Green = Normal operation Amber flashing = Degraded condition Red flashing = Critical condition 3 Flex 1 LED Green = Network linked Green flashing = Network activity Off = No link or activity 4 Flex 2 LED Green = Network linked Green fl...
Page 58 - SAS and SATA hard drive LED combinations
Component identification 58 Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) SAS and SATA hard drive LED combinations NOTE: Predictive failure alerts can occur only when the hard drive is connected to a Smart Array controller. Online/activity LED (green) Fault/UID LED (amber/blue) ...
Page 59 - System board components
Component identification 59 System board components Item Description 1 Processor 4 DIMM slots 2 Processor socket 4 3 Processor socket 2 (populated) 4 System maintenance switch 5 Processor 2 DIMM slots 6 Mezzanine connector 1 (Type I mezzanine only) 7 Mezzanine connector 2 (Type I or Type II mezzanin...
Page 60 - Mezzanine connector definitions; DIMM slots
Component identification 60 The symbols correspond to the symbols located on the interconnect bays. For more information, see the HP ProLiant BL685c G6 Server Blade Installation Instructions that ship with the server blade. Mezzanine connector definitions PCIe x8 mezzanine connectors support x16 car...
Page 62 - System maintenance switch; System maintenance switch procedures; Clearing the system configuration
Component identification 62 • Processor 4 DIMM slots System maintenance switch Position Function Default 1* iLO 2 security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5* Password disabled Off 6* Reset configuration Off 7 Reserved Off 8 Reserved Off *To access redundant ROM, s...
Page 63 - Accessing the redundant ROM
Component identification 63 3. Remove the access panel (" Access panel " on page 24 ). 4. Change position 6 of the system maintenance switch to on. 5. Install the access panel (" Access panel " on page 24 ). 6. Install the server blade in the enclosure and power up the server blade. ...
Page 64 - HP c-Class Blade SUV Cable
Component identification 64 HP c-Class Blade SUV Cable Item Connector Description 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null mode...
Page 65 - Specifications; Environmental specifications; Server blade specifications
Specifications 65 Specifications Environmental specifications Specification Value Temperature range* Operating 10 ° C to 35 ° C (50 ° F to 95 ° F) Shipping -40 ° C to 60 ° C (-40 ° F to 140 ° F) Storage -20°C to 60°C (-4°F to 140°F) Maximum wet bulb temperature 30 ° C (86 ° F) Relative humidity (non...
Page 66 - Acronyms and abbreviations
Acronyms and abbreviations 66 Acronyms and abbreviations ADU Array Diagnostics Utility CSR Customer Self Repair ESD electrostatic discharge FC Fibre Channel HBA host bus adapter iLO 2 Integrated Lights-Out 2 IML Integrated Management Log PCI peripheral component interface PCIe peripheral component i...
Page 67 - SFF; TPM; UID; USB
Acronyms and abbreviations 67 SFF small form-factor SIM Systems Insight Manager TPM trusted platform module UID unit identification USB universal serial bus
Page 68 - Index
Index 68 A access panel 24 ADU (Array Diagnostic Utility) 54 air baffle 27 B baffles 27 battery 42 battery pack, removing 31 battery-backed write cache battery pack 31 BBWC (battery-backed write cache) 30, 31 buttons 56 C cables 50 cabling 50 cache battery 31 cache module 30 cache module batte...
