HP B8K59A - Manuals

2 Printer status Check printer status You can check the current status of the printer in the following ways: ● The Embedded Web Server displays the status of the printer, the loaded substrate and the ink system. To use the Embedded Web Server, enter your printer's URL into your Web browser. The URL ...

The Supplies page shows you the status of the loaded substrate, the ink cartridges, the printheads, the heaters, the printhead cleaning kit, the ink funnel and the ink maintenance kit. The traffic light shows whether maintenance is required. For further information, click View details . Check the st...

● Serial number ● Status (see Front-panel error messages on page 80 ) ● Volume of ink it has used ● Warranty status You can also use the Embedded Web Server to check the printhead status and the warranty status. NOTE: If the warranty status is See warranty note , this indicates that non-HP ink is be...

3 Firmware update The printer's various functions are controlled by software that resides in the printer, also known as firmware. From time to time, firmware updates from Hewlett-Packard become available. These updates increase the printer's functionality and enhance its features. Firmware updates c...

4 Hardware maintenance For the tasks in this chapter, you may need the User Maintenance Kit that was provided with your printer. Ink system tips For best results, always follow these guidelines: ● Follow the instructions on the front panel during installation. ● Allow the printer and the printhead c...

The process takes about 10 minutes and starts immediately, unless an image is currently being printed. If a print job is in process, the alignment will be done as soon as the current print job is finished. Manual alignment To request a manual printhead alignment from the front panel, select the icon...

Clean the electrical connections on a printhead It is possible that the printer will not recognize a printhead after it has been installed. This can happen when ink builds up on the electrical connections between the printhead and the printhead carriage. Under these circumstances, HP recommends that...

13. Dispose of the soiled sponge in a safe place to prevent the transfer of ink onto hands and clothing. If the front panel continues to show the Reseat or Replace message, replace the printhead or call your service representative. Clean the exterior of the printer Use a damp sponge or a soft cloth ...

Clean after porous substrates If you print on a porous substrate (through which ink can pass), you should clean the platen immediately after each printing session. Do not, for instance, leave the printer overnight or load a new roll without cleaning the platen first. When printing on a textile or th...

3. Wipe the sensor with one of the cotton swabs provided in the User Maintenance Kit, slightly dampened with 95% ethanol, to remove dried ink. NOTE: 95% ethanol is not provided in the User Maintenance Kit. If the sensor window is heavily coated with dried ink, you may need to apply some pressure whi...

4. Apply a few drops of the oil to the pads on either side of the carriage. 5. Apply a few drops of oil directly to the slider rod on either side of the carriage. Press OK when this has been done. 6. Clean the substrate jam reflector using a lint-free cloth dampened with distilled water. If you find...

9. If you intend to turn the printer upside down or on its side, first remove the waste management system (see Replace the ink maintenance kit on page 27 and Replace the printhead cleaning kit on page 35 ). 10. For correct environmental storage conditions, see the specifications in the User's guide ...

6. The front-panel display confirms that all cartridges have been correctly inserted. Refilled and non-HP ink cartridges HP recommends that you replace an empty cartridge with a new HP cartridge. The use of refilled or non-HP ink cartridges has several disadvantages. ● If printer failure or damage i...

Replace the ink maintenance kit The ink maintenance kit contains the ink funnel, the ink tube assembly and the ink filter. The front panel prompts you when these components need to be replaced. NOTE: When you have removed the ink tube assembly, you cannot reuse it: you must install a new assembly. 1...

14. Open the ink filter cover. 15. Remove the old ink filter and insert a new one. 16. Close the ink filter cover. 17. Close and lock the window. Replace a printhead Remove a printhead 1. On the printer's front panel, select the icon, then select Replace printheads . 2. The carriage moves to the rem...

9. Close and lock the printer window. 10. The front-panel display confirms that all of the printheads are correctly inserted. The printer starts checking and preparing the printheads. The default routine process, when all printheads are changed, takes up to 18 minutes. If the printer identifies a pr...

19. Remove the printhead cleaning container. 20. Insert the new printhead cleaning container. NOTE: Before it can resume printing, the printer needs all the ink cartridges, printheads and printhead cleaning cartridge to be installed, and the printer window and printhead cleaning cartridge door to be...

5 Substrate settings Download media presets Each supported substrate has its own characteristics. The printer changes the way it prints on each different substrate. The RIP requires a description of the requirements of each substrate. This description is called the “media preset”. The media preset c...

Setting Description If too low If too high Cutter The printer's built-in cutter cancut the substrate automaticallybetween each print. Disable the cutter in the following cases: ● You want to increase the speed of printing. ● You want to use the take-up reel. ● You want to cut the substrate manually....

Change settings while printing You can use the front panel to change the following settings while printing. ● To change temperature and vacuum settings while printing: select the icon, then Image quality maintenance > Adjust printing params , and choose the setting that you want to adjust. You ca...

Temperature profile Many of the main and advanced substrate settings are related to temperature control, since this is a critical area for correct printing results with latex inks on a wide variety of substrates. The diagram below graphically represents the evolution of drying and curing temperature...

Passes Uni/ bidir Self adhesi ve Banner Textile Film Synthet ic paper Paper aqueou s Paper solvent Low temp. Mesh 18* Bidir Yes Yes Yes Yes Yes Yes Yes Yes Yes 20 to 32 Bidir Yes Yes Yes Yes Yes Yes Yes Yes Yes * Unlike other printmodes, the 18-pass printmode has 1200 dpi x 1200 dpi input data resol...

3. Too little ink: The whole chart looks washed out. Try increasing the amount of ink in your RIP software, then reprint the chart and check again. You may have chosen a media preset that uses less ink than your substrate allows. Consult your RIP documentation to make sure you’re applying the right ...

In outline, the process consists of the following steps. 1. A calibration test chart is printed. 2. The HP Embedded Spectrophotometer (or, if you prefer, a different spectrophotometer) scans and measures the test chart. 3. The RIP uses the measurements to calculate the necessary correction factors f...

Color reproduction tricks Latex inks are a new technology, and there are some important guidelines when doing color separations (such as when creating or modifying a new media preset within your RIP) that will help to optimize the printer output in terms of color gamut, ink usage and print quality. ...

6 Troubleshoot print-quality issues General printing advice Use the following approach when you have any print-quality problem: ● Make sure that the substrate type that you select on the front panel, and in your RIP software, is the same as the substrate type that is loaded in the printer. Make sure...

Interpret the printhead status plot The print consists of small dashes, one for each nozzle on each printhead. For each individual colored pattern, make sure that most of the dashes are present. Corrective action 1. Clean any faulty printheads. See Clean the printheads on page 73 . Then reprint the ...

If you see this kind of problem: ● Ensure that the vertical correction option is disabled in the RIP and in the front panel. At the frontpanel, select the icon, then select Image quality maintenance > Disable vertical correct. (if this option is available). ● The printheads may be misaligned. Thi...

● If bands affect only some colors, the cause could be a defective printhead. ◦ Print the printhead status plot (see Use the printhead status plot on page 54 ). If necessary, clean the printheads (see Clean (recover) the printheads on page 18 ). ◦ Clean the printheads again. ◦ Align the printheads (...

Substrate advance adjustment on the fly If you are using no more than six passes, you can fine-tune the substrate advance while printing: selectthe icon, then select Image quality maintenance > Substrate advance calibration > Adjust substrate advance . Select a value of change from –10 mm/m to...

◦ If applicable, tell the RIP to group jobs together, so that printer temperatures remain more stable between jobs. ◦ Modify your media preset as suggested in Color reproduction tricks on page 53 . ● Irregular or isolated vertical bands ◦ Increase the vacuum level in steps of 10 mmH 2 O. Do not exce...

If you notice such a problem, there are various possible solutions. ● At the front panel, select the icon, then select Image quality maintenance > Enable color variation correction . This correction will then remain enabled until you disable it. ● If you notice the variation in intensity near one...

Ink smears Ink smears may be seen on the print for the following reasons. ● The substrate is skewed. Do not ignore the warning message that appears during the loading process if there is significant skew. ● The substrate is not flat in the print zone. Try the following possible solutions. ◦ Increase...

Tiling issues The most common problems when printing tiles are as follows. ● Color degradation within individual tiles In many cases, individual tiles are long and contain very large areas of solid colors. This combination (long areas of saturated solid colors) may lead to a degradation of printhead...

7 Troubleshoot substrate issues The substrate cannot be loaded successfully Here are some suggestions to try if you cannot load the substrate successfully. ● Reread the loading instructions in the User's guide , and make sure that you are following them. ● When loading a textile substrate, remember ...

If you see the above display on the front panel, proceed as follows. 1. Lift the substrate lever. 2. Manually reposition the substrate on the platen. 3. Lower the substrate lever. 4. Repeat the above steps until the front panel displays the Ready message. The substrate has jammed When a jam occurs, ...

10. Close and lock the window. 11. Turn on the printer. 12. Reload the roll. 13. If some substrate continues to cause an obstruction within the printer, it can often be cleared by loading a rigid substrate type into the printer. 14. If you find that you have print-quality problems after a jam, try r...

This deformation may be particularly noticeable in the following applications. ● Printing images that will later be cut automatically or manually. When there is bow deformation, cutters that are aligned on the sides may lose alignment in the center. ● Poster printing, if the poster is framed or moun...

If the problem remains after removing the substrate jam, unload the take-up reel from the front panel and load it again. Take-up reel does not wind Predictably, if the take-up reel is not winding as anticipated, the printed output is likely to end up on the floor. If the printer recognizes a problem...

8 Troubleshoot ink-system issues Ink maintenance kit needs to be installed If the front panel tells you that the ink maintenance kit needs to be installed, it means that the kit has not been installed in your printer. Perform the normal procedure for replacing the ink maintenance kit (see Replace th...

Front panel recommends reseating or replacing aprinthead 1. Remove the printhead and check that it is free from physical damage and from ink stains on the electrical connections. 2. If necessary, clean the electrical connections between the printhead and the carriage. See Clean the electrical connec...

TIP: Use the same substrate you intend to print on to align the printheads. WARNING! Colored substrates, glossy canvas, and transparent materials such as translucent bond, clear film, tracing paper, and vellum are not suitable for aligning the printheads. However, if you must perform printhead align...

3. If the substrate type that is loaded is acceptable for printhead alignment, the printer performs the alignment and prints an alignment pattern. NOTE: Make sure the printer window is closed during printhead alignment. 4. The process takes about 5 minutes. Wait until the front panel shows that the ...

9 Troubleshoot other issues The printer cannot get an IP address If your network has no DHCP server, the printer cannot automatically retrieve an IP address. In this case, you must set the printer's IP address manually, in the following way. 1. Select the icon, then select Connectivity > Gigabit ...

proxy configuration check box is selected, add the printer's IP address to the list of exceptions, for which the proxy server is not used. The printer is not printing Possible reasons why a file you have sent from your computer is not printing when expected, include the following: ● There may be a p...

● Does your image contain high-density black fills? That may increase printing time. ● If your printer is connected to a network, check the following points. ◦ Ensure that all components used in the network (network interface cards, routers, switches and cables) are capable of high-speed operation. ...

● If the printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, or cable converters, remove the intermediate device and try connecting the printer directly to your computer. ● Try another interface cable. ● Try changing the I...

10 Front-panel error messages Under certain circumstances, a front-panel error message appears. Follow the advice in the Recommendation column to resolve the error. If an error message appears on the front panel that is not included in this list, and you are in doubt of the correct response, call yo...

11 When you need help Introduction HP Customer Care offers award-winning support to ensure that you get the most from your HP Designjet. HP Customer Care provides comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installati...

HP Customer Care Centers Help is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review your RIP's documentation, if relevant. ● Please have the following information available: ◦ The printer you are using: the product number, the ...

A Summary of common printing problems This is a table of common problems and the RIP parameters that can be changed in order to solve the problem. Some possible side-effects are also shown. For a more detailed treatment of any particular problem, please see the relevant chapter in this guide. Proble...

Index A add new substrate 41 alerts errors 7 alerts, warnings 7 application hangs up 77 B bow deformation 68 C calibration color 51 cannot load substrate 64 carriage lubrication 19 caution 3 clean the platen 15 clean the printer 15 clean the substrate-advance sensor window 18 color calibration 51 co...