HP 9800 Series - Manuals

C o n n e c t i n g t h e P o w e r C a b l e The power supply automatically switches between 115V or 230V.N o o p e r a t o r s e t t i n g s a r e r e q u i r e d . 1. P l u g t h e p o w e r c a b l e i n t o t h e s o c k e t . P l u g t h e o t h e r e n d o ft h e c a b l e i n t o a g r o u n...

C o n n e c t i n g t h e C o m m u n i c a t i o n C a b l e C o n n e c t t h e c o m m u n i c a t i o n c a b l e i n t o t h e a p p r o p r i a t e p o r t .Secure the cable with the connecting screws (serial) or springclips (parallel). I f y o u a r e c o m m u n i c a t i n g w i t h t h e h...

B u t t o n F u n c t i o n s Feed/Cut : u P r i n t s a l a b e l i n t h e o n - d e m a n d m o d e . u Feeds a blank label if there is no print job. u P r i n t s a l a b e l w i t h e r r o r i n f o r m a t i o n t h a t i suseful to your System Administrator if anerror is displayed. u C u t s...

l and r I n o n l i n e m o d e , p r i n t s a t e s t l a b e l w h e n y o up r e s s t h e b u t t o n s a t t h e s a m e t i m e . H o l d f o ro n e s e c o n d a n d r e l e a s e . D i s p l a y T h e d i s p l a y s h o w s a t h r e e - d i g i t e r r o r c o d e a n d b r i e f m e s s ...

u When the screen displays a left arrow, press l to display m o r e o p t i o n s . MAIN MENU l Diagnostics u When the screen displays a left and a right arrow, p r e s s e i t h e r l or r to display more options. MAIN MENU l Print Mode r u When you see the menu option you want, press Enter/Pause t...

L O A D I N G S U P P L I E S 2 This chapter describes how to load: u a r o l l o f s u p p l y u f a n - f o l d s u p p l y u a r o l l o f t a g s u p p l y. T h e r e a r e t h r e e t y p e s o f s u p p l i e s : Thermal Direct s p e c i a l l y t r e a t e d t h e r m a l s u p p l i e s t h ...

L o a d i n g L a b e l s o r T a g s M a k e s u r e t h e p r i n t e r i s c o n f i g u r e d f o r t h e c o r r e c t s u p p l y t y p e . 1. Open the cover. 2. U n l o c k t h e p r i n t h e a d b y t u r n i n g t h e r e t a i n i n g l a t c h . 3. L i f t p r i n t h e a d a s s e m b l...

5. A d j u s t t h e s u p p l y h o l d e r g u i d e s s o t h e s i d e s b a r e l y t o u c h t h eroll. Make sure the supply roll turns freely. I f y o u a r e u s i n g f a n - f o l d s u p p l i e s , place the supply stack b e h i n d t h e p r i n t e r, label side facing up. 6. Push down...

For tag supplies using the optional knife , f e e d t h e s u p p l y t h r o u g h t h e k n i f e . M a k e s u r e a t l e a s t 0 . 5 i n c h e s o f s u p p l y i sp a s t t h e k n i f e . 8. A d j u s t t h e s u p p l y g u i d e s s o t h e y t o u c h t h e s u p p l y. P u s h u pon the s...

You may need to adjust the wide/narrow knobs depending ont h e w i d t h o f y o u r s u p p l y. See "Adjusting the Wide/NarrowK n o b s " f o r m o r e i n f o r m a t i o n . I f t h e p r i n t e r w i l l b e u n u s e d f o r e x t e n d e d p e r i o d s o f t i m e , w er e c o m m e...

5. Close the printer’s cover. 6. Press Feed/Cut t o p o s i t i o n t h e s u p p l y u n d e r t h e p r i n t h e a d . U s i n g t h e O p t i o n a l T e a r B a r N o t e t h e f o l l o w i n g c h a n g e t o l o a d i n g l a b e l s i f y o u h a v e p u r c h a s e dt h e o p t i o n a l t...

U s i n g L i n e r l e s s S u p p l y Linerless printing is an option that must be purchased separatelyo n t h e o r i g i n a l p r i n t e r o r d e r. The linerless option is n o t customer or field-installable. You must use thermal direct and black mark supplies for linerlessapplications. The ...

5. P r e s s d o w n o n t h e e x i t c o v e r t a b s t o o p e n t h e e x i t c o v e r. 6. Pull back slightly on the spring latch with your thumb orf i n g e r n a i l a n d l i f t t h e s h e l f o u t . CAUTION Be careful when inserting or removing the shelf. The shelf h a s s h a r p p o i...

T h e s h e l f m u s t b e p a r a l l e l t o t h e p l a t e n r o l l e r, n o t a t a n a n g l e .S e e t h e f o l l o w i n g d i a g r a m s . CAUTION Make sure the shelf is not misaligned with the platen roller, o r d a m a g e t o t h e p l a t e n r o l l e r c o u l d o c c u r. Platen ...

9. Close the exit cover. 10. L o a d s u p p l i e s b y f o l l o w i n g t h e l a b e l l o a d i n g p r o c e d u r e s . You m a y n o t i c e a d i f f e r e n t c o l o r a n d t e x t u r e o n t h e p l a t e n r o l l e r.L i n e r l e s s s u p p l i e s d o n o t s t i c k t o t h e t e...

L O A D I N G R I B B O N 3 T h i s c h a p t e r d e s c r i b e s h o w t o l o a d a r i b b o n r o l l . T h e r e a r e d i f f e r e n t r i b b o n r e q u i r e m e n t s f o r t h e t h r e e t y p e s o fsupplies: Thermal DirectSupplies d o n o t u s e a r i b b o n f o r p r i n t i n g ...

L o a d i n g R i b b o n M a k e s u r e t h e p r i n t e r i s c o n f i g u r e d t o u s e a r i b b o n . To l o a d r i b b o n : 1. Open the cover. 2. U n l o c k t h e p r i n t h e a d b y t u r n i n g t h e r e t a i n i n g l a t c h . 3. L i f t p r i n t h e a d a s s e m b l y u s i ...

11. R o t a t e t h e t a k e - u p c o r e u n t i l t h e l e a d e r i s p a s t t h e p r i n t h e a d . 12. R e m o v e a n y s l a c k i n t h e r i b b o n b y t u r n i n g t h e t a k e - u p r e e lclockwise. 13. H o l d t h e p r i n t h e a d a s s e m b l y b y t h e p r i n t h e a d ...

T h e h i g h e n e r g y s e t t i n g i s l o s t w h e n y o u t u r n o f f t h e p r i n t e r. H i g h E n e r g y R i b b o n L i m i t a t i o n s W h e n u s i n g t h e h i g h e n e r g y r i b b o n o p t i o n : u U s e a p r i n t s p e e d o f 2 . 5 I P S ( i n c h e s p e r s e c o n...

S E T T I N G S U P P L Y O P T I O N S 4 T h i s c h a p t e r e x p l a i n s h o w t o s e l e c t a r i b b o n , s e p a r a t o r s , f e e dmode, print position, supply position, margin position, cut position,s u p p l y t y p e , s p e e d , a n d b a c k f e e d . You may need to set supply...

To e x i t a n o p t i o n w i t h o u t c h a n g i n g t h e s e t t i n g , p r e s s E s c a p e / C l e a r . R i b b o n You have to tell the printer if your supplies require a ribbon. Toc h a n g e t h e s e t t i n g , f r o m t h e M a i n M e n u , s e l e c t S e t u p , t h e nS u p p l ...

B a t c h S e p a r a t o r s A b a t c h s e p a r a t o r i s a n e x t r a t a g p r i n t e d i n b e t w e e n b a t c h e s w i t ha p i n s t r i p e p a t t e r n . I f y o u s e l e c t " L o n g " f o r t h e s e p a r a t o r, adouble-length (two tags) separator prints. For non-in...

S u p p l y P o s i t i o n T h i s f u n c t i o n a d j u s t s t h e m a c h i n e t o p r i n t a t t h e v e r t i c a l 0 , 0 p o i n to n t h e s u p p l y. The supply position adjustment should only be made on inital printer setup. For format adjustments, change the print position. You may n...

3. Press l o r r to change the supply position. Pressing l decreases the value (feeds less supply); r increases it (feeds more supply). 4. Press Enter/Pause w h e n t h e n u m b e r y o u n e e d a p p e a r s . Press E s c a p e / C l e a r twice to exit to the Main menu. M a r g i n P o s i t i o...

To c h a n g e t h e s e t t i n g , f r o m t h e M a i n M e n u , s e l e c t S e t u p , t h e nS u p p l y. T h e n , f o l l o w t h e s e s t e p s . 1. Press l o r r until you see SUPPLY l Margin Pos r 2. Press Enter/Pause . You will see the current setting, for example: Enter margin pos[-99...

2. Press Enter/Pause . You will see the current setting, for example: Enter knife adj[-300/300]: +0 3. Press l o r r t o c h a n g e t h e c u t p o s i t i o n . P r e s s i n g l d e c r e a s e s t h e v a l u e ( m o v e s t h e c u t d o w n ) ; r increases it ( m o v e s t h e c u t u p ) . 4....

3. Press l o r r t o s e e t h e o t h e r o p t i o n s . A f t e r y o u d i s p l a y t h e o p t i o n y o u w a n t , p r e s s Enter/Pause . Press Escape/Clear t w i c e t o e x i t t o t h e M a i n m e n u . S p e e d You can change the print speed for bar codes or graphics. If yous e l e c ...

B a c k f e e d Backfeed works by advancing each printed label to the desireddispense position. Once that label is removed, the next label tob e p r i n t e d i s b a c k e d u p u n d e r n e a t h t h e p r i n t h e a d . I n c o n t i n u o u sm o d e , o n l y t h e l a s t l a b e l i n t h e ...

3. Press l o r r t o s e e t h e o t h e r o p t i o n s . A f t e r y o u d i s p l a y t h e o p t i o n y o u w a n t , p r e s s Enter/Pause . Press Escape/Clear t w i c e t o e x i t t o t h e M a i n m e n u . You can only enable ord i s a b l e b a c k f e e d / e x t e n d e d b a c k f e e ...

S e t t i n g C o n t r a s t T h e p r i n t c o n t r a s t c o n t r o l s t h e d a r k n e s s o f t h e p r i n t i n g o n y o u rsupply. T h e r a n g e i s 390 t o +156 a n d t h e d e f a u l t i s 0 . You may need to increase the print contrast for linerless supplies. Havingt h e c o r r ...

C O M M U N I C A T I O N V A L U E S 5 T h i s c h a p t e r t e l l s y o u h o w t o s e t t h e s e r i a l o r p a r a l l e lcommunication values. These values provide the link for normalo n l i n e p r i n t i n g . You need to set your Serial Comm values to match yourcomputer’s online commun...

3. Press l o r r t o d i s p l a y t h e w o r d l e n g t h y o u n e e d , t h e n press Enter/Pause . Press Escape/Clear t h r e e t i m e s t o e x i t t o t h e M a i n M e n u . S t o p B i t s To change the setting, from the Main Menu select Setup, PortS e t t i n g s , t h e n S e r i a l C ...

2. Press Enter/Pause . You will see the current setting, for example: PARITY None r 3. Press l o r r t o d i s p l a y t h e p a r i t y y o u n e e d , t h e n p r e s s Enter/Pause . Press Escape/Clear t h r e e t i m e s t o e x i t t o t h e Main Menu. F l o w C o n t r o l To change the setting...

S E T T I N G D E F A U L T S 6 This chapter explains how to select the monetary sign, secondarysign, decimal places, slashed zero, power-up mode, and prompts e t . You can set your printer configurations to fit your daily operation,u s i n g e i t h e r t h e o f f l i n e m e n u s o r t h e o n l...

The monetary sign, secondary sign, and decimal places optionsa r e u s e d i n c o n j u n c t i o n w i t h o p t i o n 4 2 . R e f e r t o t h e o p t i o n a l Packet Reference Manual f o r m o r e i n f o r m a t i o n . T h e s e t t i n g s f o r M o n e t a r y S i g n , S e c o n d a r y Sig...

To c h a n g e t h e s e t t i n g , f r o m t h e M a i n M e n u , s e l e c t S e t u p , t h e nD e f a u l t s . T h e n , f o l l o w t h e s e s t e p s . To exit an option withoutc h a n g i n g t h e s e t t i n g , p r e s s Escape/Clear . 1. Press l o r r until you see DEFAULTS l Monetary...

To c h a n g e t h e s e t t i n g , f r o m t h e M a i n M e n u , s e l e c t S e t u p , t h e nD e f a u l t s . T h e n , f o l l o w t h e s e s t e p s . 1. Press l o r r until you see DEFAULTS l Secondary Sign r 2. Press Enter/Pause . You will see the current setting, for example: SECONDARY...

3. Press l o r r u n t i l y o u s e e t h e o p t i o n y o u w a n t . T h e n p r e s s Enter/Pause. Press Escape/Clear t w i c e t o e x i t t o t h e M a i n m enu. S l a s h e d Z e r o T h e s l a s h e d z e r o f e a t u r e l e t s y o u s e l e c t h o w y o u w a n t t h e z e r oc h a r...

P o w e r - U p M o d e Power-up mode lets you decide how your printer starts each timey o u t u r n i t o n . I f y o u w a n t t h e p r i n t e r t o b e r e a d y t o s t a r t p r i n t i n gwhen it is turned on, use the Online power-up mode. If you wantt h e o p e r a t o r t o p e r f o r m s...

P r o m p t S e t Prompt set determines which language displays on the printer’sme nu. You can select English, French, German, or Spanish.Some prompts may remain in English, even if you select ad i f f e r e n t l a n g u a g e . To c h a n g e t h e s e t t i n g , f r o m t h e M a i n M e n u , s...

S e t t i n g F o r m a t O p t i o n s You can select Format Options to change which prompts appeard u r i n g B a t c h E n t r y m o d e a n d s e t d e f a u l t v a l u e s f o r t h o s eprompts. Customizing which prompts appear during batch entryc a n r e d u c e t h e t i m e i t t a k e s t...

P R I N T I N G 7 T h i s c h a p t e r e x p l a i n s h o w t o u u s e o n - d e m a n d m o d e p r i n t i n g . u p r i n t a n e r r o r l a b e l . u p r i n t , p a u s e , r e s t a r t , c a n c e l , a n d r e p e a t a b a t c h . You can send format, batch, and graphic data to the prin...

I f t h e p r i n t e r w i l l b e u n u s e d f o r e x t e n d e d periods of time, we recommend leaving the p r i n t h e a d u n l a t c h e d . A n o p t i o n a l k e y p a d i s a l s o a v a i l a b l e t o e n t e r o f f l i n e b a t c h d a t a .T h e k e y p a d m u s t b e p u r c h a...

2. Press l o r r until you see PAUSE MENU l Restart Batch r 3. Press Enter/Pause . T h e b a t c h s t a r t s p r i n t i n g f r o m t h e b e g i n n i n g . C a n c e l i n g a P a u s e d B a t c h You can cancel a paused batch, delete a format, graphic, or fontin memory, o r a l l t h e b a t ...

I f p a s s w o r d p r o t e c t i o n i s e n a b l e d , y o u w i l l b e p r o m p t e d t oe n t e r a p a s s w o r d b e f o r e t h e f o r m a t s , g r a p h i c s , a n d f o n t s a r ed e l e t e d . P r e s s Feed/Cut t h r e e t i m e s a n d t h e n p r e s s Enter/Pause . A l l f o...

1. From the Main Menu, press l or r until you see MAIN MENU l Repeat Batch r 2. Press Enter/Pause . You will see Printingxxxx of xxxx T h e n u m b e r i n c r e m e n t s u n t i l t h e e n t i r e b a t c h h a s p r i n t e d . W h e nit is finished, you will see PRINT MODE Ready O f f l i n e P...

S p e c i a l P r i n t i n g C o n s i d e r a t i o n s Keep in mind the following special printing considerations. Maximum Print Speed Printing Method Printhead Density Knife Peel Mode 2 . 5 / 4 . 0 / 6 . 0ips (inchesp e r s e c o n d ) Thermal DirectThermal Transfer 203/300 dpi d o t s p e r i n...

P r i n t i n g T r u e Ty p e ® F o n t s Tr u e Ty p e ® f o n t s a r e a v a i l a b l e o n t h e 9 8 5 0 p r i n t e r. TrueTy p e f o n t sa r e s c a l a b l e a n d t h e c h a r a c t e r s p r i n t s m o o t h l y, w i t h o u t t h e j a g g e de d g e s y o u s e e o n b i t m a p f o ...

L i c e n s i n g Y o u r F o n t s Monarch provides the Font Utility to help you create andd o w n l o a d i n t e r n a t i o n a l c o d e p a g e s / c h a r a c t e r s . H o w e v e r, it isyour responsibility to license the fonts you purchase andd o w n l o a d t o y o u r M o n a r c h p r i...

C A R E A N D M A I N T E N A N C E 8 This chapter tells you how to u c l e a r l a b e l j a m s a n d c l e a n t h e p r i n t h e a d a n d p l a t e n r o l l e r u r e p l a c e a p r i n t h e a d u a d j u s t p r i n t c o n t r a s t . CAUTION D o n o t u s e s h a r p o b j e c t s t o c ...

5. R u b t h e c o t t o n s w a b a c r o s s t h e p e e l b a r a n d r e m o v e a n yb u i l d - u p . 6. Moisten another cotton swab with isopropyl alcohol. Rub thec o t t o n s w a b a c r o s s t h e p r i n t h e a d a n d r e m o v e a n y b u i l d - u p .You may need to use a printhead C...

9. L e t t h e p r i n t e r d r y b e f o r e y o u r e l o a d s u p p l i e s . 10. Close the exit cover by pushing firmly on it. Both latches willclick into place. 11. Close the cover and printhead assembly. 12. Tu r n o n t h e p r i n t e r. 13. Press Feed/Cut t o p o s i t i o n t h e s u p p...

A d j u s t i n g t h e P r i n t C o n t r a s t You may need to adjust the print contrast if the printing is too lighto r t o o d a r k . You may need to increase the print contrast forlinerless supplies. Having the correct print contrast is importantbecause it affects how well your bar codes scan...

You can also adjust the contrast online. See "Setting Contrast" inC h a p t e r 4 . Your System Administrator can adjust the printc o n t r a s t b y s e n d i n g t h e p r i n t c o n t r o l p a c k e t . R e f e r t o t h e o p t i o n a l Packet Reference Manual for more information. We...

D I A G N O S T I C S 9 This chapter explains how to perform simple diagnostic functionssuch as checking the software version, the supply quality, p r i n t i n gt e s t l a b e l s , a n d u s i n g p a s s w o r d p r o t e c t i o n . F a c t o r y S e t P a s s w o r d You need a password to acc...

L i n e o n e l i s t s t h e p r i n t e r m o d e l n u m b e r ( M 9 8 5 0 ) a n d l i n e t w og i v e s t h e v e r s i o n o f s o f t w a r e i n t h e p r i n t e r. P r i n t i n g a T e s t L a b e l 1. From the Diagnostics Menu, press l o r r until you see DIAGNOSTICS l User Diag r 2. Pre...

C h e c k i n g S u p p l y Q u a l i t y T h e p r i n t e r c o n t i n u o u s l y s t o r e s d a t a f r o m t h e m o s t r e c e n t 1 6supplies printed to check the reflectivity of the sensor marks ont h e s u p p l y. Before you check your supply quality, p r i n t a b a t c h o fsupplies o...

U s i n g P a s s w o r d P r o t e c t i o n T h e p a s s w o r d p r o t e c t i o n f e a t u r e p r e v e n t s f o r m a t s , g r a p h i c s o rfonts from accidentally being deleted from the printer’s memory. E n a b l i n g t h e P a s s w o r d ( S y s t e m A d m i n i s t r a t o r s o ...

The default for password protection is "No," so you willalways see "No" even if passwords are enabled. 7. I f y o u d o n o t w a n t t h e u s e r t o e n t e r a p a s s w o r d b e f o r e t h e yc a n d e l e t e f o r m a t s , g r a p h i c s o r f o n t s , p r e s s Enter/Pau...

T R O U B L E S H O O T I N G 10 This chapter provides solutions to minor printing problems andexplanations of common error messages you may receive whileu s i n g t h e p r i n t e r. Troubleshooting 10-1

T r o u b l e s h o o t i n g This section helps you correct some problems that may occur. Problem Action E r r o r m e s s a g e a p p e a r sduring startup. Tu r n o f f t h e p r i n t e r, w a i t f i f t e e n s e c o n d s a n d t h e n t u r no n t h e p r i n t e r. Call Te c h n i c a l S u...

Problem Action Backing paper isw r a p p e d a r o u n d p l a t e nor peel roller. C a r e f u l l y r e m o v e t h e b a c k i n g p a p e r. M a k e s u r e t h eb a c k i n g p a p e r t e a r s a t t h e s a w - t o o t h e d t e a r e d g e w h e nu s i n g b a c k f e e d a n d p e e l m o d...

S P E C I F I C A T I O N S A P r i n t e r Height: 12.5 inches (318 mm) Width: 12 inches (305 mm) Depth: 13 inches (330 mm) with the optionalmetal cover(H x W x D) 13.0" (330 mm) x 12.5" (318 mm) x 17.3" (439 mm) Weight: 2 1 l b . ( 9 . 5 k g ) Weight w/metalcover: 2 9 l b . ( 1 3 . 2 k...

Print Speed: 2 . 5 i p s ( 6 4 m m ) d e f a u l t f o r a l l s e r i a l b a rcodes, 4.0 ips (102 mm), 6.0 ips (152 mm)d e f a u l t f o r p a r a l l e l b a r c o d e s , 8 . 0 i p s ( 2 0 3mm), and 10.0 ips (254 mm)S e e C h a p t e r 7 , " P r i n t i n g " f o r s p e c i a lconsidera...

L i n e r l e s s S u p p l i e s For Supply Width greater than or equal to Use Supply Length 1.5" (38 mm) 1 . 5 " t o 1 6 " ( 3 8 m m t o 4 0 6 m m ) 2.0" (51 mm) 1 . 5 " t o 1 6 " ( 3 8 m m t o 4 0 6 m m ) 3.0" (76 mm) 2 . 0 " t o 1 6 " ( 5 1 m m t o 4 0 6 m m )...

A b o u t R i b b o n s T h e w i d t h o f t h e r i b b o n m u s t b e g r e a t e r t h a n t h e s u p p l y w i d t h .S i n c e s o m e s u p p l i e s a r e m o r e a b r a s i v e t o p r i n t h e a d s t h a n o t h e r s ,u s i n g a r i b b o n w i d e r t h a n y o u r s u p p l y h e ...

A C C E S S O R I E S & O P T I O N S B A c c e s s o r i e s u 9 1 7  Keypad u 9 1 8  Verifier u 9 2 6  Knife u 9 2 8  S t a c k e r u R e p l a c e m e n t P r i n t h e a d ( 1 2 0 5 5 1 ) u High Energy Supplies (TUFFMARK®) u Ribbon Ta k e - U p C o r e ( 1 1 7 9 6 1 2 0 , 3 0 , o r 4 0 ;...

F a c t o r y - I n s t a l l e d O p t i o n s u 3 0 0 d p i p r i n t h e a d ( 1 2 0 5 5 2 ) u I n t e r n a l TwinAx/CoAx Protocol Converter (117532)also Service-installable) u I n t e r n a l E t h e r n e t P r i n t S e r v e r s u p p o r t s T C P / I P ( 1 1 7 5 3 1 0 4 ) u Peel mode with ...

G L O S S A R Y The following terms will help you use this manual. continuous mode M o d e i n w h i c h t h e p r i n t e r p r i n t s a l l t h e l a b e l s i n t h eb a t c h w i t h o u t s t o p p i n g . download (send) Tr a n s m i s s i o n o f d a t a f r o m t h e h o s t t o y o u r p r...

I N D E X A a b o u t f o n t s 7 - 9a c c e s s o r i e s B - 1a d j u s t i n g m a r g i n p o s i t i o n 4 - 7p r i n t c o n t r a s t 8 - 7p r i n t p o s i t i o n 4 - 4s u p p l y p o s i t i o n 4 - 6s u p p l y w i d t h 2 - 1 3 B b a c k f e e d 4 - 1 1b a t c h c a n c e lin g 7 - 3e n ...