Page 3 - Contents
Contents 3 Contents Customer self repair ...................................................................................................................... 6 Parts only warranty service .................................................................................................................
Page 6 - Customer self repair
Customer self repair 6 Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identif...
Page 7 - Riparazione da parte del cliente
Customer self repair 7 Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Facultatif - Pièces pour lesquelles la réparation par le client est facult...
Page 8 - Customer Self Repair
Customer self repair 8 In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richie...
Page 9 - ausschließlich für Teile); Reparaciones del propio cliente
Customer self repair 9 defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das HP Customer Self Repair P...
Page 11 - Reparo feito pelo cliente
Customer self repair 11 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website
Page 16 - Illustrated parts catalog; Mechanical components
Illustrated parts catalog 16 Illustrated parts catalog Mechanical components Item Description Spare part number Customer self repair (on page 6 ) 1 Access panel 686751-001 Mandatory 1 2 RPS cage 686665-001 Mandatory 1 3 Four-bay LFF drive cage 686745-001 Mandatory 1 4 SFF drive blank 670033-001 Mand...
Page 19 - System components
Illustrated parts catalog 19 System components Item Description Spare part number Customer self repair (on page 6 ) 7 Optical drives — — a) SATA DVD-ROM drive 624591-001 Mandatory 1 b) SATA DVD-RW drive* 624592-001 Mandatory 1 8 Front I/O module 691939-001 Mandatory 1 9 Eight-bay SFF hot-plug drive ...
Page 24 - Removal and replacement procedures; Required tools; Safety considerations; Preventing electrostatic discharge
Removal and replacement procedures 24 Removal and replacement procedures Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver (on page 75 ) • Flathead screwdriver • HP Insight Diagnostics (on page 62 ) Safety considerations Before performing service procedure...
Page 25 - Server warnings and cautions
Removal and replacement procedures 25 This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the p...
Page 26 - Preparation procedures; Remove the tower bezel
Removal and replacement procedures 26 Preparation procedures To access some components and perform certain service procedures, perform one or more of the following procedures: • Unlock the tower bezel. • Remove the tower bezel (on page 26 ). • Power down the server (on page 26 ). Before removing the...
Page 27 - Drive blank or carrier
Removal and replacement procedures 27 To power down the server, use one of the following methods: • Press and release the Power On/Standby button. This method initiates a controlled shutdown of applications and the OS before the server enters standby mode. • Press and hold the Power On/Standby butto...
Page 28 - Storage drive
Removal and replacement procedures 28 o In a hot-plug drive configuration, remove the drive blank. To replace the LFF drive blank, slide the component into the bay until it clicks. To replace the SFF drive blank, while pressing the release latch, slide the component into the bay until it is fully se...
Page 30 - Hot-plug power supply
Removal and replacement procedures 30 4. Remove the drive. To replace the component, reverse the removal procedure. Hot-plug power supply CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the...
Page 32 - Air baffle; Optical drive
Removal and replacement procedures 32 Air baffle To remove the component: CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is ...
Page 33 - Drive cage
Removal and replacement procedures 33 5. Disconnect the SATA and power cables from the optical drive. 6. Remove the optical drive. To replace the component, reverse the removal procedure. Drive cage To remove the component: 1. Power down the server (on page 26 ). 2. Remove all power: a. Disconnect e...
Page 34 - Drive cage bracket or backplane
Removal and replacement procedures 34 o Four-bay LFF drive cage o Eight-bay SFF drive cage To replace the component, reverse the removal procedure. To convert the four-bay non-hot-plug drive cage to a hot-plug model, remove the cage bracket, and then install the hot-plug backplane option before inst...
Page 37 - Front system fan
Removal and replacement procedures 37 7. Remove the front I/O module. To replace the component, reverse the removal procedure. Front system fan To remove the component: 1. Power down the server (on page 26 ). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect eac...
Page 38 - DIMMs; General DIMM slot population guidelines
Removal and replacement procedures 38 7. Press the release latch, and then remove the fan module. To replace the component, reverse the removal procedure. DIMMs General DIMM slot population guidelines • The server has four memory slots. • The server supports two channels with two DIMM slots per chan...
Page 39 - Removing a DIMM; Heatsink
Removal and replacement procedures 39 Removing a DIMM 1. Power down the server (on page 26 ). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Unlock the tower bezel. 4. Remove the access panel (" Access panel " on pa...
Page 41 - Processor
Removal and replacement procedures 41 c. Finish the installation by completely tightening the screws in the same sequence. 4. Install the air baffle (" Air baffle " on page 32 ). 5. Install the access panel. 6. Lock the tower bezel. 7. Connect each power cord to the server. 8. Connect each p...
Page 44 - Expansion board
Removal and replacement procedures 44 CAUTION: Do not overtighten the screws as this might damage the board, connectors, or screws and voids the warranty of the board. 5. Install the heatsink: a. Position the heatsink using the guide pin on the processor backplate. b. Tighten one pair of diagonally ...
Page 45 - Flash-backed write cache procedures; FBWC module
Removal and replacement procedures 45 7. Remove the expansion slot cover retainer. 8. If removing a full-length expansion board, remove the board retainer securing it. 9. Remove the expansion board. To replace the component, reverse the removal procedure. Flash-backed write cache procedures The foll...
Page 46 - Capacitor pack
Removal and replacement procedures 46 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Unlock and open the tower bezel. 4. Remove the access panel (" Access panel " on page 31 ). 5. Remove the air baffle (" Air ba...
Page 48 - Recovering data from the flash-backed write cache
Removal and replacement procedures 48 8. Remove the capacitor pack. To replace the component, reverse the removal procedure. Recovering data from the flash-backed write cache If the server fails, use the following procedure to recover data temporarily stored in the FBWC. CAUTION: Before starting thi...
Page 49 - System battery
Removal and replacement procedures 49 System battery If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium mang...
Page 50 - Rear system fan; Dedicated iLO management port
Removal and replacement procedures 50 Rear system fan To remove the component: 1. Power down the server (on page 26 ). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Unlock the tower bezel. 4. Remove the access panel ("...
Page 51 - Enabling the dedicated iLO management port
Removal and replacement procedures 51 7. Remove the iLO module from the chassis. To replace the component, reverse the removal procedure. Enabling the dedicated iLO management port The onboard NIC 1/shared iLO connector is set as the default system iLO port. To enable the installed dedicated iLO mod...
Page 52 - RPS backplane module
Removal and replacement procedures 52 WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. 5. Disconnect the power supply cables from the drive cage and the system board. 6. Remove the power supply. To replace the ...
Page 53 - RPS cage
Removal and replacement procedures 53 8. Remove the RPS backplane module. To replace the component, reverse the removal procedure. RPS cage To remove the component: 1. Power down the server (on page 26 ). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each po...
Page 54 - System board
Removal and replacement procedures 54 11. Remove the power supply cage. To replace the component, reverse the removal procedure. System board CAUTION: To avoid ESD damage, when removing electrostatic-sensitive components from the failed system board, place the components on a static-dissipating work...
Page 60 - HP Trusted Platform Module
Removal and replacement procedures 60 19. Lock the tower bezel. 20. Connect each power cord to the server. 21. Connect each power cord to the power source. 22. Press the Power On/Standby button. The server exits standby mode and applies full power to the system. The system power LED changes from amb...
Page 61 - Troubleshooting; Troubleshooting resources
Troubleshooting 61 Troubleshooting Troubleshooting resources The HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance ...
Page 62 - Diagnostic tools; HP Insight Diagnostics; HP Insight Diagnostics survey functionality; HP Insight Remote Support software
Diagnostic tools 62 Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoo...
Page 63 - HP ROM-Based Setup Utility; Integrated Management Log
Diagnostic tools 63 Support 7.x provides anytime, anywhere personalized access to your IT environment through HP Insight Online, and is also the recommended version for HP Proactive Care Service. • HP Insight Remote Support Advanced supports medium-sized to large environments with up to 3,500 device...
Page 64 - USB support and functionality; USB support; Automatic Server Recovery
Diagnostic tools 64 USB support and functionality USB support HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, ...
Page 65 - Component identification; Front panel components
Component identification 65 Component identification Front panel components Item Description 1 Optical drive (optional) 2 Media drive bay 3 USB connectors 4 Power On/Standby button and system power LED 5 Drive bays (inside)
Page 66 - Front panel LEDs and buttons
Component identification 66 Front panel LEDs and buttons Item Description Status 1 UID button/LED Solid blue = Activated Flashing blue (1 Hz/cycle per sec) = Remote management or firmware upgrade in progress Off = Deactivated 2 Health LED Solid green = Normal Flashing amber = System degraded Flashin...
Page 67 - Rear panel components
Component identification 67 Rear panel components Item Description 1 Non-hot-plug power supply 2 Slot 4 PCIe x16 (8, 4, 1)* 3 Slot 3 PCIe x8 (8, 4, 1)* 4 Slot 2 PCIe x8 (4, 1)* 5 Slot 1 PCIe x4 (1)* 6 Expansion slot cover retainer 7 Serial connector 8 Video connector 9 Dedicated iLO management port ...
Page 68 - Rear panel LEDs and buttons
Component identification 68 Rear panel LEDs and buttons Item Description Status 1 NIC link LED Green = Link exists Off = No link exists 2 NIC status LED Green = Activity exists Flashing green = Activity exists Off = No activity exists 3 UID LED button Blue = Identification is activated Flashing blue...
Page 69 - System board components
Component identification 69 System board components Item Description 1 RPS connector 2 Processor socket 3 System battery 4 24-pin power supply connector 5 Mini-SAS connector 6 SATA connectors 7 Internal USB cable connector 8 Internal USB connector 9 SD card slot 10 Front USB connector 2 11 Front USB...
Page 70 - DIMM slot locations; PCIe expansion slot definitions; System maintenance switch
Component identification 70 * For more information on the expansion slot specifications, see "PCIe expansion slot definitions (on page 70 )." DIMM slot locations DIMM slots are numbered sequentially (1 through 4) for the processor. The supported AMP modes use the letter assignments for popul...
Page 71 - NMI functionality
Component identification 71 Position Default Function S2 Off Off = System configuration can be changed. On = System configuration is locked. S3 Off Reserved S4 Off Reserved S5 Off Off = Power-on password is enabled. On = Power-on password is disabled. S6 Off Off = No function On = ROM reads system c...
Page 72 - Drive numbering
Component identification 72 Drive numbering • Four-bay LFF drive model • Eight-bay SFF drive model
Page 74 - FBWC module LED definitions
Component identification 74 FBWC module LED definitions The FBWC module has three single-color LEDs (one amber and two green). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. 1 - Amber 2 - Green 3 - Green Interpretation Off Off Off The cache module is no...
Page 75 - Fan locations
Component identification 75 Fan locations Item Description 1 Rear system fan (fan 1, for processor cooling) 2 Front system fan (fan 2, for expansion board cooling) T-10/T-15 Torx screwdriver The server includes a T-10/T-15 Torx screwdriver located on the side of the media drive cage. Use the screwdr...
Page 76 - Cabling; Cabling overview; Front panel cabling
Cabling 76 Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website
Page 77 - System fan cabling; Storage cabling; Four-bay LFF drive cabling
Cabling 77 System fan cabling Item Description 1 Rear system fan cable 2 Front system fan cable Storage cabling Four-bay LFF drive cabling Non-hot-plug, SATA drive support only
Page 79 - Eight-bay SFF drive cabling
Cabling 79 Item Description 2 Mini-SAS cable Hot-plug, SATA and SAS drive support Item Description 1 Power cable 2 Mini-SAS cable Eight-bay SFF drive cabling This drive configuration supports hot-plug SATA and SAS drives. Item Description 1 Power cable
Page 80 - Media drive cabling
Cabling 80 Item Description 2 Mini-SAS cable 3 Mini-SAS cable Media drive cabling • Media drives in a nonredundant power configuration Item Description 1 Upper media drive power cable 2 Lower media drive SATA cable 3 Upper media drive SATA cable 4 Lower media drive power cable
Page 81 - Power supply cabling; Nonredundant power supply cabling
Cabling 81 • Media drive in a redundant power configuration Item Description 1 Upper media drive SATA cable 2 Upper media drive power cable Power supply cabling Nonredundant power supply cabling Item Description 1 24-pin power supply cable 2 4-pin power supply cable
Page 82 - Redundant power supply cabling; Capacitor pack cabling
Cabling 82 Redundant power supply cabling Item Description 1 24-pin power supply cable 2 26-pin RPS cable 3 4-pin power supply cable (with the 8-pin to 4-pin adapter cable connected) Capacitor pack cabling
Page 83 - Specifications; Environmental specifications; Server specifications; Power supply specifications
Specifications 83 Specifications Environmental specifications Specification Value Temperature range* Operating 10 ° C to 35 ° C (50 ° F to 95 ° F) Nonoperating -30 ° C to 60 ° C (-22 ° F to 140 ° F) Relative humidity (noncondensing) Operating, maximum wet bulb temperature of 28°C (82.4°F) 10% to 90%...
Page 84 - Hot-plug power supply calculations
Specifications 84 HP 350 W 4U Integrated Power Supply Specification Value Input requirements — Rated input voltage 100 V AC to 240 V AC Rated input frequency 47 Hz to 63 Hz Rated input current 6 A Rated input power 440 W at 100 V AC input 440 W at 200 V AC input Efficiency No less than 82% at 100% l...
Page 85 - Support and other resources; Before you contact HP; HP contact information
Support and other resources 85 Support and other resources Before you contact HP Be sure to have the following information available before you call HP: • Active Health System log (HP ProLiant Gen8 or later products) Download and have available an Active Health System log for 3 days before the failu...
Page 86 - Acronyms and abbreviations
Acronyms and abbreviations 86 Acronyms and abbreviations ABEND abnormal end AMP Advanced Memory Protection ASR Automatic Server Recovery CSR Customer Self Repair DDR double data rate FBWC flash-backed write cache HP CS HP Common Slot (power supply) HP SIM HP Systems Insight Manager iLO Integrated Li...
Page 89 - Documentation feedback
Documentation feedback 89 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
Page 90 - Index
Index 90 A access panel 31 air baffle 32 ASR (Automatic Server Recovery) 64 authorized reseller 85 Automatic Server Recovery (ASR) 64 B bezel, tower 26 blanks 27 board components 69 C cables 76 cabling 76, 77, 78, 79, 80, 81, 82 cache module 45, 74 cache module, removing 45 capacitor pack 45, 46, 82...
