Page 3 - Contents
Contents 3 Contents Customer self repair ...................................................................................................................... 5 Parts only warranty service .................................................................................................................
Page 5 - Customer self repair
Customer self repair 5 Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identif...
Page 6 - Riparazione da parte del cliente
Customer self repair 6 Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Facultatif - Pièces pour lesquelles la réparation par le client est facult...
Page 7 - Customer Self Repair
Customer self repair 7 In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richie...
Page 8 - ausschließlich für Teile); Reparaciones del propio cliente
Customer self repair 8 defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das HP Customer Self Repair P...
Page 10 - Reparo feito pelo cliente
Customer self repair 10 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website
Page 15 - Illustrated parts catalog; Mechanical components
Illustrated parts catalog 15 Illustrated parts catalog Mechanical components Item Description Spare part number Customer self repair (on page 5 ) 1 Front bezel 667267-001 Mandatory 1 2 Second optical drive cage 670612-001 Optional 2 3 Fan cage 667255-001 Optional 2 4 Fan blank 667262-001 Mandatory 1...
Page 18 - System components
Illustrated parts catalog 18 System components Item Description Spare part number Customer self repair (on page 5 ) 13 Power supplies — — a) HP 460W CS Gold (92% efficiency) 511777-001 Mandatory 1 b) HP 460 W CS Platinum Plus (94% efficiency)* 660184-001 Mandatory 1 c) HP 750 W CS Gold (92% efficien...
Page 23 - Removal and replacement procedures; Required tools; Safety considerations; Preventing electrostatic discharge
Removal and replacement procedures 23 Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • HP Insight Diagnostics software (" HP Insight Diagnostics " on page 73 ) Safety considerations Before pe...
Page 24 - Rack warnings; Preparation procedures
Removal and replacement procedures 24 This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the p...
Page 25 - Power up the server
Removal and replacement procedures 25 • Power down the server (on page 25 ). If you must remove a server from a rack or a non-hot-plug component from a server, power down the server. • Remove the tower bezel (on page 26 ). • Remove the rack bezel. • Extend the server from the rack (on page 27 ). If ...
Page 26 - Remove the security bezel; Remove the rack bezel
Removal and replacement procedures 26 Remove the security bezel Unlock the security bezel, press the latch on the security bezel, and then remove the security bezel. Remove the tower bezel This server has a removable bezel that must be unlocked and opened before accessing the hard drives. The bezel ...
Page 27 - Extend the server from the rack
Removal and replacement procedures 27 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Extend the server from the rack (on page 27 ). 5. Remove the access panel (" Access panel " on page 28 ). 6. Loosen the rack bezel...
Page 29 - Air baffle; PCI air baffles
Removal and replacement procedures 29 To replace the component, reverse the removal procedure. Air baffle To remove the component: 1. Do one of the following: o For tower models, open and remove the bezel (" Remove the tower bezel " on page 26 ). o For rack models, if installed, remove the s...
Page 30 - Fan blank
Removal and replacement procedures 30 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Do one of the following: o For tower models, place the server on a flat, level surface with the access panel facing up. o For rack models,...
Page 31 - Fan
Removal and replacement procedures 31 6. Remove the fan blank. To replace the component, reverse the removal procedure. Fan To remove the component: 1. Do one of the following: o For tower models, open and remove the bezel (" Remove the tower bezel " on page 26 ). o For rack models, if insta...
Page 32 - Fan cage
Removal and replacement procedures 32 6. Remove the fan. To replace the component, reverse the removal procedure. Fan cage IMPORTANT: When installing or replacing server components, one or more fans might need to be removed. To prevent an orderly or immediate server shutdown, HP highly recommends po...
Page 33 - Tower feet
Removal and replacement procedures 33 7. Remove the fan cage. To replace the component, reverse the removal procedure. Tower feet NOTE: This procedure applies to tower servers only. To remove the component: 1. Open and remove the bezel (" Remove the tower bezel " on page 26 ). 2. Power down ...
Page 34 - Component box blank
Removal and replacement procedures 34 4. Place the server on the side. 5. Remove the tower feet. To replace the component, reverse the removal procedure. Component box blank To remove the component: 1. For tower models, open and remove the bezel (" Remove the tower bezel " on page 26 ). 2. F...
Page 35 - Drive blank; Drive
Removal and replacement procedures 35 ii. Disconnect each power cord from the server d. Remove the access panel (" Access panel " on page 28 ). e. Remove the rack bezel. 3. Remove the component box blank. To replace the component, reverse the removal procedure. Drive blank To remove the comp...
Page 36 - Optical drive cage
Removal and replacement procedures 36 WARNING: To reduce the risk of injury from electric shock, do not remove more than one drive carrier at a time. To remove the component: 1. Do one of the following: o For tower models, open and remove the bezel (" Remove the tower bezel " on page 26 ). o...
Page 37 - Optical drive
Removal and replacement procedures 37 9. Using the T-15 screwdriver, loosen T-15 screws securing the optical drive cage. 10. Remove the optical drive cage. To replace the component, reverse the removal procedure. Optical drive To remove the component: 1. Do one of the following: o For tower models, ...
Page 39 - Power supply blank
Removal and replacement procedures 39 b. Remove the access panel (" Access panel " on page 28 ). 5. For rack models, do the following: a. Extend the server from the rack (on page 27 ). b. Remove the access panel (" Access panel " on page 28 ). c. Release thumbscrews and remove the ra...
Page 40 - Power supply module; Power supply backplane
Removal and replacement procedures 40 Power supply module CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: 1. Do one of the following: o For tower models, open and remove the ...
Page 43 - Expansion board
Removal and replacement procedures 43 o Four-bay power supply backplane board To replace the component, reverse the removal procedure. Expansion board 1. Do one of the following: o For tower models, open and remove the bezel (" Remove the tower bezel " on page 26 ). o For rack models, if ins...
Page 44 - Graphic card adapter
Removal and replacement procedures 44 7. Open the PCI retainer latch. 8. Remove the expansion board. NOTE: If removing an expansion board from slots 3, 6 or 8, first release the retaining lever on the system board and then remove the card from the system. To replace the component, reverse the remova...
Page 46 - Cache module
Removal and replacement procedures 46 9. Disconnect the cables from the graphic card. 10. Remove the graphic card. To replace the component, reverse the removal procedure. Cache module CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down an...
Page 47 - FBWC capacitor pack
Removal and replacement procedures 47 2. Power down the server (on page 25 ). 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Do one of the following: o For tower models, place the server on a flat, level surface with the ac...
Page 49 - SFF drive backplane
Removal and replacement procedures 49 SFF drive backplane To remove the component: 1. Do one of the following: o For tower models, open and remove the bezel (" Remove the tower bezel " on page 26 ). o For rack models, if installed, remove the security bezel (on page 26 ). 2. Power down the s...
Page 50 - LFF drive backplane
Removal and replacement procedures 50 8. Remove the SFF drive cage. 9. Remove all drives from the drive cage (" Drive " on page 35 ). 10. Loosen the thumbscrew on the drive backplane and remove it from the cage. To replace the component, reverse the removal procedure. LFF drive backplane To ...
Page 52 - Systems Insight Display assembly
Removal and replacement procedures 52 9. Remove all drives from the drive cage (" Drive " on page 35 ). 10. Loosen the thumbscrew on the drive backplane and remove it from the cage. To replace the component, reverse the removal procedure. Systems Insight Display assembly CAUTION: When routin...
Page 53 - Heatsink
Removal and replacement procedures 53 8. Remove the Systems Insight Display assembly. To replace the component, reverse the removal procedure. Heatsink To remove the component: 1. Do one of the following: o For tower models, open and remove the bezel (" Remove the tower bezel " on page 26 )....
Page 56 - Processor
Removal and replacement procedures 56 Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor configuratio...
Page 61 - DIMMs
Removal and replacement procedures 61 6. Install the heatsink, and then close the heatsink retaining levers. 7. Install the air baffle. 8. Install the access panel. 9. Do one of the following: o For tower models, return the server to an upright position. o For rack models, slide the server back into...
Page 62 - System board
Removal and replacement procedures 62 b. Disconnect each power cord from the server. 4. Do one of the following: o For tower models, place the server on a flat, level surface with the access panel facing up. o For rack models, extend the server from the rack (on page 27 ). 5. Remove the access panel...
Page 70 - System battery
Removal and replacement procedures 70 Warning: The serial number should ONLY be modified by qualified personnel. This value should always match the serial number located on the chassis. 5. Press the Enter key to clear the warning. 6. Enter the serial number and press the Enter key. 7. Select Product...
Page 71 - HP Trusted Platform Module
Removal and replacement procedures 71 7. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. For more information about battery replacement or proper disposal, contact ...
Page 72 - Troubleshooting; Troubleshooting resources
Troubleshooting 72 Troubleshooting Troubleshooting resources The HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance ...
Page 73 - Diagnostic tools; HP Insight Diagnostics
Diagnostic tools 73 Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoo...
Page 74 - HP Insight Remote Support software; USB support
Diagnostic tools 74 • From within the iLO 4 user interface • From within HP Insight Diagnostics (on page 73 ) For more information, see the Management CD or DVD in the HP Insight Foundation suite for ProLiant. HP Insight Remote Support software HP strongly recommends that you install HP Insight Remo...
Page 75 - Component identification; Front panel components
Component identification 75 Component identification Front panel components • SFF Item Description 1 Media/Drive cage bay 2 SAS/SATA drives (8) 3 Serial number/iLO information pull tab* 4 Optical drive 5 USB connectors (4) *The serial number/iLO information pull tab is double-sided. The top side sho...
Page 76 - Front panel LEDs and buttons
Component identification 76 • LFF Item Description 1 Media/Drive cage bay 2 SAS/SATA drive (6) 3 Serial number/iLO information pull tab* 4 Optical drive 5 USB connectors (4) *The serial number/iLO information pull tab is double-sided. The top side shows the server serial number, and the reverse side...
Page 77 - Systems Insight Display LEDs
Component identification 77 Item Description Status 1 Power On/Standby button and system power LED Solid green = System on Flashing green (1 Hz/cycle per sec) = Performing power on sequence Solid amber = System in standby Off = No power present* 2 NIC status LED Solid green = Link to network Flashin...
Page 78 - Systems Insight Display LED combinations
Component identification 78 Item Description Status 3 DIMM LEDs Amber = DIMM error Off = Normal All other LEDs Amber = Failure Off = Normal IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required. Test each bank of DIMMs by removing all other DIMMs. Isolate the ...
Page 79 - Rear panel components
Component identification 79 Systems Insight Display LED and color Health LED System power LED Status Power cap (green) — Flashing green Waiting for power Power cap (flashing amber) — Amber Power cap has been exceeded Power cap (green) — Green Power is available IMPORTANT: If more than one DIMM slot ...
Page 80 - Rear panel LEDs
Component identification 80 Item Description 16 NIC connector 1 17 USB connectors (4) 18 Video connector 19 PCIe slot 5 (Processor 2) 20 PCIe slot 6 (Processor 2) 21 PCIe slot 7 (Processor 2) 22 PCIe slot 8 (Processor 2) 23 PCIe slot 9 (Processor 2) Rear panel LEDs Item Description Status 1 NIC acti...
Page 81 - System board components
Component identification 81 System board components Item Description 1 Slot 1 PCIe3 x16 (8, 4, 1) 2 Slot 2 PCIe3 x8 (4, 1) 3 Slot 3 PCIe3 x16 (16, 8, 4, 1) 4 Slot 4 PCIe3 x8 (4, 1) 5 Processor 1 DIMM slots 6 Smart Array P420i memory cache module 7 Mini-SAS connectors (2) 8 Processor 2 DIMM slots 9 P...
Page 82 - System maintenance switch; NMI functionality
Component identification 82 Item Description 27 Processor socket 1 (populated) System maintenance switch Position Default Function S1 Off Off = iLO 4 security is enabled. On = iLO 4 security is disabled. S2 Off Off = System configuration can be changed. On = System configuration is locked. S3 Off Re...
Page 83 - SAS and SATA device numbers
Component identification 83 SAS and SATA device numbers With optional drive cages installed, the server supports up to 24 SFF drives or up to 18 LFF drives. The server does not support mixing SFF and LFF drives. HP recommends that you populate drive bays starting with the lowest SAS or SATA device n...
Page 84 - Drive LED definitions; Fans
Component identification 84 Drive LED definitions Item LED Status Definition 1 Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. 2 Activity ring Rotating green Drive activity Off No drive activity 3...
Page 86 - RPS riser board connectors
Component identification 86 1 - Amber 2 - Green 3 - Green Interpretation Off Flashing 0.5 Hz Flashing 0.5 Hz The cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller. Off Flashing 1 Hz Flashing 1 Hz The cache module is powering up, and ...
Page 88 - Cabling; Server data cabling
Cabling 88 Cabling Server data cabling Item Description 1 Optical drive connector 2 Drive cage 1, SAS connector 2 3 Drive cage 1, SAS connector 1 4 SATA connector 5 SAS connector 6 SAS connector
Page 89 - Media device data cabling; Optical drive cabling
Cabling 89 Media device data cabling Item Description 1 Optical drive connector 2 Optical drive connector 3 Optical drive connector 4 SATA connector 5 SATA connector 6 SATA connector Optical drive cabling
Page 90 - Specifications; Environmental specifications; Server specifications; Power supply specifications
Specifications 90 Specifications Environmental specifications Specification Value Temperature range* Operating 10 ° C to 35 ° C (50 ° F to 95 ° F) Nonoperating -30 ° C to 60 ° C (-22 ° F to 140 ° F) Relative humidity (noncondensing) Operating, maximum wet bulb temperature of 28°C (82.4°F) 10% to 90%...
Page 94 - Acronyms and abbreviations
Acronyms and abbreviations 94 Acronyms and abbreviations AMP Advanced Memory Protection CS HE HP Common Slot High-Efficiency (power supply) CSR Customer Self Repair FBWC flash-backed write cache iLO Integrated Lights-Out IML Integrated Management Log LFF large form factor LRDIMM load reduced dual in...
Page 96 - Documentation feedback
Documentation feedback 96 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
Page 97 - Index
Index 97 A access panel 28 air baffle 29 B battery 70 buttons 75 C cables 88 cabling 88, 89 cache module 46 components 15, 75 connectors 75 crash dump analysis 82 D data cabling 88 device bay blank 34 device numbers 83 diagnosing problems 72 diagnostic tools 73 diagnostics utility 73 DIMMs 61 drive ...
