Page 4 - iii; Take a look at all that HP Support has to offer!
EN iii Take a look at all that HP Support has to offer! Thank you for your purchase. Along with your product, you receive a variety of support services from Hewlett-Packard and our support par tners that are designed to give you the results you need, quickly and professionally. HP Support Online Ser...
Page 5 - iv
iv EN HP Service Agreements: Call (1) (800) 446-0522 (U.S.) or (1) (800) 268-1221 (Canada). HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three documents per c...
Page 6 - Customer Support Options Worldwide
EN v Customer Support Options Worldwide The service and support chapter of this user’s guide contains worldwide sales and service addresses and phone numbers for countries or regions not listed here. Customer Support and Product Repair Assistance for the U.S. and Canada: (Refer to the service and su...
Page 7 - vi
Page 8 - Contents; Printer Basics
EN Contents vii Contents 1 Printer Basics Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 9 - Printer Maintenance
viii Contents EN 3 Printer Maintenance Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Managing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . 56 HP Policy on Non-HP Toner Cartridges . . . . . . . . . . . . . . . 56Toner Cartrid...
Page 10 - A Specifications
EN Contents ix A Specifications Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 Supported Sizes and Weights of Paper . . . . . . . . . . . . . . A-3Supported Types o...
Page 11 - E Regulatory Information
x Contents EN E Regulatory Information FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1Environmental Product Stewardship . . . . . . . . . . . . . . . . . . . . E-2 Protecting the Environment . . . . . . . . . . . . . . . . . . . . . . . . E-2Toner Material S...
Page 12 - Overview
EN Chapter 1: Printer Basics 1 1 Printer Basics Overview Congratulations on your purchase of an HP LaserJet 4000 series printer. If you have not done so, see the getting started guide provided with the printer for setup instructions. Now that the printer is set up and ready to use, take a few moment...
Page 13 - Printer Features and Benefits; Speed and Throughput
2 Chapter 1: Printer Basics EN Printer Features and Benefits Speed and Throughput • Instant-on fuser prints the first page in 12 seconds • Prints letter-size paper 17 pages per minute (ppm) or A4-size paper 16 ppm • 100-MHz RISC processor enhances throughput Resolution • FastRes 1200 for fast, high ...
Page 14 - Chapter 1: Printer Basics; Printer Information; Configurations
EN Chapter 1: Printer Basics 3 Printer Information Configurations This printer is available in four configurations, as described below. HP LaserJet 4000 The HP LaserJet 4000 comes standard with 4 MB RAM and one 500-sheet tray. HP LaserJet 4000 N The HP LaserJet 4000 N comes standard with 8 MB RAM, a...
Page 15 - Printer Parts and Locations
4 Chapter 1: Printer Basics EN Printer Parts and Locations Figure 1 Printer Parts (front and rear views) Top cover Control panel Power switch Tray 1 (100-sheet, with extension) Top output bin Additional memory can be installed here. Tray numbers Paper level indicator Tray 2 (500-sheet, closed) (HP L...
Page 16 - Accessories and Supplies; Suggested Accessories; Use the following accessories to optimize the printer.
EN Chapter 1: Printer Basics 5 Accessories and Supplies You can increase the capabilities of the printer with optional accessories and supplies. N o t e Use accessories and supplies specifically designed for the printer to ensure optimum performance. The printer supports two enhanced input/output (E...
Page 20 - Control Panel Layout; The printer’s control panel consists of the following:; Control Panel Lights
EN Chapter 1: Printer Basics 9 Control Panel Layout The printer’s control panel consists of the following: Figure 3 Control Panel Layout Control Panel Lights Light Indication Ready The printer is ready to print. Data The printer is processing information. Attention Action is required. See the contro...
Page 21 - Control Panel Keys
10 Chapter 1: Printer Basics EN Control Panel Keys Key Function [Go] • Places the printer either online or offline. • Prints any data residing in the printer’s buffer. • Allows the printer to resume printing after being offline. Clears most printer messages and places the printer online. • Allows th...
Page 22 - Control Panel Menus; To change a control panel setting:; To print a control panel menu map:
EN Chapter 1: Printer Basics 11 Control Panel Menus For a complete list of control panel items and possible values, see page B-1. Press [Menu] for access to all control panel menus. When additional trays or other accessories are installed in the printer, new menu items automatically appear. To chang...
Page 23 - Printer Software; The printer comes with helpful software on a compact disc. See the
12 Chapter 1: Printer Basics EN Printer Software The printer comes with helpful software on a compact disc. See the getting star ted guide for installation instructions. N o t e Check the ReadMe file provided on the compact disc for additional software included and suppor ted languages. Figure 4 Pri...
Page 24 - Printer Drivers; Drivers Included with the Printer
EN Chapter 1: Printer Basics 13 Printer Drivers Printer drivers access the printer features and allow the computer to communicate with the printer (via a printer language). N o t e Check the ReadMe file provided on the compact disc for additional software included and supported languages. Cer tain p...
Page 25 - Additional Drivers; WordPerfect 5.1 printer driver
14 Chapter 1: Printer Basics EN Additional Drivers You can obtain the following printer drivers by downloading them from the Internet, or by requesting them from an HP-authorized service or suppor t provider. (See the HP Support pages at the front of this user’s guide.) • OS/2 PCL/PCL 6 printer driv...
Page 26 - Software for Windows; Access the Windows Printer Driver; To configure the driver, access it in one of the following ways:
EN Chapter 1: Printer Basics 15 Software for Windows Use the Typical Install or Custom Install option to install the HP software. (This includes several printer drivers. For more information, see page 13.) N o t e Network Administrators: If the printer is attached to a network, before you can print,...
Page 27 - Choose the Right Printer Driver for Your Needs; Choose a printer driver based on the way you use the printer.; Printer Driver Help
16 Chapter 1: Printer Basics EN Choose the Right Printer Driver for Your Needs Choose a printer driver based on the way you use the printer. • Use the PCL 6 driver to take full advantage of the printer’s features. Unless backward compatibility with previous PCL drivers or older printers is necessary...
Page 28 - HP ToolBox; printer status; HP JobMonitor; HP FontSmart; downloads fonts to a mass storage device
EN Chapter 1: Printer Basics 17 HP ToolBox Access HP ToolBox from a printer icon on the desktop in Windows 3.1x or on the Windows 95 and Windows NT 4.0 Taskbar. HP ToolBox provides one-step access to the current status of the printer and a list of all available features, including the following: • p...
Page 29 - HP JetSend Communications Technology
18 Chapter 1: Printer Basics EN HP JetSend Communications Technology HP JetSend can be installed through an installer on the compact disc. HP JetSend is a new technology from Hewlett-Packard that allows network devices to communicate with each other directly. Devices which contain the HP JetSend tec...
Page 30 - Software for Macintosh Computers; PostScript Printer Description Files (PPDs); Customize the printer’s control panel messages.
EN Chapter 1: Printer Basics 19 Software for Macintosh Computers PostScript Printer Description Files (PPDs) PPDs, in combination with the LaserWriter driver, access the printer features and allow the computer to communicate with the printer. An installation program for the PPDs and other software i...
Page 31 - Software for Networks; HP JetAdmin; Perform in-depth diagnostics on the printer and network.
20 Chapter 1: Printer Basics EN Software for Networks HP JetAdmin HP JetAdmin should be installed only on the network administrator’s computer. HP JetAdmin can be accessed by clicking the Start button (point to Settings, and then click Control Panel) in Windows 95 and Windows NT 4.0 or from the HP L...
Page 32 - HP Web JetAdmin; Windows NT
EN Chapter 1: Printer Basics 21 HP Web JetAdmin This web-based HP JetAdmin software should be installed on a web server. The following systems are supported: • Windows NT • HP-UX* • OS/2* *The software for these systems is not included on the compact disc with the printer, but is available from the ...
Page 34 - Printing Tasks
EN Chapter 2: Printing Tasks 23 2 Printing Tasks Overview This chapter presents basic printing tasks, such as: • Selecting the output bin. • Loading the trays. • Printing on both sides of paper with the optional duplexer. • Printing on special paper, such as letterhead and envelopes, (including auto...
Page 35 - Chapter 2: Printing Tasks; Selecting the Output Bin; Printing to the Top Output Bin; over 50 sheets of paper, continuously
24 Chapter 2: Printing Tasks EN Selecting the Output Bin The printer has two output locations: the rear output bin and the top output bin. To use the top output bin, be sure the rear output bin is closed. To use the rear output bin, open it. • If paper coming out of the top output bin has problems, ...
Page 36 - Printing to the Rear Output Bin; envelopes
EN Chapter 2: Printing Tasks 25 Printing to the Rear Output Bin The printer always prints to the rear output bin if it is open. Paper comes out of the printer face-up, with the last page on top. To open the rear output bin, grasp the handle at the top of the bin. Pull the bin down, and slide out the...
Page 37 - Loading Tray 1; Pull out the tray extension.
26 Chapter 2: Printing Tasks EN Loading Tray 1 N o t e To avoid paper jams, do not load trays while the printer is printing. Tray 1 is a multi-purpose tray that holds a variety of paper, including up to 100 sheets of paper, 10 envelopes, or 20 index cards. The printer might pull paper from Tray 1 fi...
Page 38 - Pull the tray completely out of the
EN Chapter 2: Printing Tasks 27 Loading Tray 2 (4000/4000 N) Tray 2 is a 500-sheet tray. The optional 500-sheet tray is adjusted differently (page 29). (Tray 2 and the optional 500-sheet tray can be interchanged in the printer.) Tray 2 adjusts for letter, A4, and legal sizes; these adjustments affec...
Page 40 - Loading the Optional 500-Sheet Tray
EN Chapter 2: Printing Tasks 29 Loading the Optional 500-Sheet Tray The optional 500-sheet tray is Tray 3 for the HP LaserJet 4000/4000 N printers, or Tray 4 for the HP LaserJet 4000 T/4000 TN printers. This tray is adjusted differently than Tray 2 (page 27). Tray 2 and the optional 500-sheet tray c...
Page 41 - Set the dial on the side of the tray so; Gently slide the tray into the printer.
30 Chapter 2: Printing Tasks EN 6 Set the dial on the side of the tray so the printer will read the correct size of paper. An error message will appear in the control panel display if the dial is not set properly. N o t e Setting the dial adjusts the printer’s sensors. It does not adjust the guides ...
Page 43 - Guidelines for Printing Both Sides of Paper; paper jamming might result.
32 Chapter 2: Printing Tasks EN Guidelines for Printing Both Sides of Paper C a u t i o n Do not print on both sides of labels, transparencies, envelopes, or paper heavier than 28 lb (105 g/m 2 ). Damage to the printer and paper jamming might result. WA R N I N G ! To avoid personal injury and damag...
Page 44 - Paper Orientation for Printing Both Sides of Paper
EN Chapter 2: Printing Tasks 33 Paper Orientation for Printing Both Sides of Paper The duplexer prints the second side of paper first, so paper such as letterhead and preprinted paper needs to be oriented as shown in Figure 8. Figure 8 Paper Orientation for Printing Both Sides of Paper For Tray 1, l...
Page 45 - Layout Options for Printing Both Sides of Paper; from the Paper Handling Menu and
34 Chapter 2: Printing Tasks EN Layout Options for Printing Both Sides of Paper The four print orientation options are shown below. These options can be selected from the printer driver or from the printer’s control panel (set $+0&+0) from the Paper Handling Menu and 14+'06#6+10 from the Printin...
Page 46 - Printing Special Paper
EN Chapter 2: Printing Tasks 35 Printing Special Paper Special paper includes letterhead, prepunched (including 3-hole punched), envelopes, labels, transparencies, and custom-size paper. Printing Letterhead, Prepunched, or Preprinted Paper When printing letterhead, prepunched, or preprinted paper, i...
Page 47 - Paper Orientation
36 Chapter 2: Printing Tasks EN Paper Orientation For Tray 1, load paper with the side-to-be-printed facing up, and the top, short edge toward the printer. Figure 10 Paper Orientation for Tray 1 For all other trays, load paper with the side-to-be-printed facing down, and the top edge toward you. Fig...
Page 48 - Printing Envelopes
EN Chapter 2: Printing Tasks 37 Printing Envelopes With the optional envelope feeder, the printer will automatically feed up to 75 envelopes. To order an envelope feeder, see page 6. To print with the envelope feeder, see page 39. Many types of envelopes can be printed from Tray 1. (Up to 10 can be ...
Page 49 - Loading Envelopes in Tray 1; Open Tray 1, but do not pull out the
38 Chapter 2: Printing Tasks EN Loading Envelopes in Tray 1 1 Open Tray 1, but do not pull out the extension. (Envelopes feed best without the extension.) 2 Open the rear output bin and pull out the tray extension. (This reduces envelope curl and wrinkling.) 3 Load up to 10 envelopes in the center o...
Page 50 - Envelope Sizes; Other sizes of envelopes should be printed from Tray 1.
EN Chapter 2: Printing Tasks 39 Feeding Envelopes Automatically (Optional Envelope Feeder) With the optional envelope feeder, the printer will automatically feed up to 75 envelopes. To print envelopes without an envelope feeder, see page 37. N o t e See the documentation included with the envelope f...
Page 51 - Inserting and Removing the Envelope Feeder; Open the access door on the right,
40 Chapter 2: Printing Tasks EN Inserting and Removing the Envelope Feeder 1 Open Tray 1. 2 Open the access door on the right, front corner of the printer, inside Tray 1. 3 Remove the plastic cover from the printer. (Replace the cover when the envelope feeder is not attached.) 4 Insert the envelope ...
Page 52 - Loading Envelopes in the Envelope Feeder; Fold down the tray extension. Lift the
EN Chapter 2: Printing Tasks 41 Loading Envelopes in the Envelope Feeder N o t e Print only on envelopes approved for use in the printer (page 37 and page A-9). 1 Fold down the tray extension. Lift the envelope weight. 2 Squeeze the release lever on the left envelope guide and slide the guides apar ...
Page 54 - Failure to follow these instructions can damage the printer.
EN Chapter 2: Printing Tasks 43 Do not: C a u t i o n Failure to follow these instructions can damage the printer. • Do not load the trays to capacity because labels are heavier than paper. • Do not use labels that are separating from the backing sheet, wrinkled, or damaged in any way. • Do not use ...
Page 56 - The maximum paper weight is 53 lb (199 g/m
EN Chapter 2: Printing Tasks 45 Printing Cards, Custom-Size and Heavy Paper Custom-size paper can be printed from Tray 1 or the optional 500-sheet tray. For paper specifications, see page A-2. N o t e Choose A5 and B5 (ISO) as custom sizes in the printer driver for Tray 2 and Tray 3 (HP LaserJet 400...
Page 57 - Guidelines for Printing Custom-Size Paper
46 Chapter 2: Printing Tasks EN Guidelines for Printing Custom-Size Paper • Do not attempt to print on paper smaller than 3 inches (76 mm) wide or 5 inches (127 mm) long. • Set page margins at least .17 inch (4.23 mm) away from the edges. Setting Custom Paper Sizes When custom paper is loaded, size ...
Page 59 - Advanced Printing Tasks; Using Features in the Printer Driver; Saving Printer Setup Information
48 Chapter 2: Printing Tasks EN Advanced Printing Tasks This section will help you take full advantage of the printer’s features. These tasks are “advanced” because they require you to change settings from the printer’s control panel or the printer driver. Using Features in the Printer Driver When y...
Page 60 - Printing the First Page on Different Paper
EN Chapter 2: Printing Tasks 49 Printing the First Page on Different Paper From the PCL 6 printer driver, you can choose to print the first page of a document on different paper than the rest of the pages. Look for “Use different paper for first page” in the printer driver. Printing Multiple Pages o...
Page 61 - Customizing Tray 1 Operation
50 Chapter 2: Printing Tasks EN Customizing Tray 1 Operation Customize Tray 1 to fit your printing needs. The printer can be set to print from Tray 1 as long as it is loaded, or to print only from Tray 1 if the type of paper loaded is specifically requested. Set 64#;/1&'(+456 or 64#;/1&'%#55...
Page 62 - Manually Feeding Paper from Tray 1; When Manual Feed is selected, if
EN Chapter 2: Printing Tasks 51 Manually Feeding Paper from Tray 1 The Manual Feed feature allows you to print on special paper from Tray 1, such as envelopes or letterhead. If Manual Feed is selected, the printer will print only from Tray 1. Select Manual Feed through the software or printer driver...
Page 63 - Printing by Type and Size of Paper; Benefits of Printing by Type and Size of Paper
52 Chapter 2: Printing Tasks EN Printing by Type and Size of Paper You can configure the printer to select paper by type (such as plain or letterhead) and size (such as letter or A4), as opposed to source (a paper tray). Benefits of Printing by Type and Size of Paper If you frequently use several di...
Page 64 - from the Paper Handling Menu
EN Chapter 2: Printing Tasks 53 N o t e The type and size settings can also be configured from HP JetAdmin for networked printers. See the printer software help. To print by type and size, it might be necessary to unload or close Tray 1, or set 64#;/1&'%#55'66' from the Paper Handling Menu in th...
Page 66 - Chapter 3: Printer Maintenance; This chapter explains basic printer maintenance.; message appears on the control
EN Chapter 3: Printer Maintenance 55 3 Printer Maintenance Overview This chapter explains basic printer maintenance. • Managing the toner cartridge. • Cleaning the printer. N o t e To ensure optimum print quality, the printer will prompt you to have routine maintenance performed every 150,000 pages....
Page 67 - Managing the Toner Cartridge; HP Policy on Non-HP Toner Cartridges; Toner Cartridge Life Expectancy
56 Chapter 3: Printer Maintenance EN Managing the Toner Cartridge HP Policy on Non-HP Toner Cartridges Hewlett-Packard Company cannot recommend use of non-HP toner car tridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. ...
Page 68 - Continue Printing When Toner is Low; Redistributing the Toner
EN Chapter 3: Printer Maintenance 57 Continue Printing When Toner is Low When toner is low, the printer’s control panel displays the 610'4.19 message. • If the 610'4.19 message displays, but the printer continues printing, 610'4.19 is set to %106+07' (the default setting). • If the printer stops pri...
Page 69 - Open the top cover.; Rotate the toner cartridge and; Reinser t the toner car tridge into the; printer and close the top cover.
58 Chapter 3: Printer Maintenance EN Redistributing the Toner (continued) 1 Open the top cover. 2 Remove the toner car tridge from the printer. WA R N I N G ! Avoid reaching too far into the printer. The adjacent fusing area might be hot! C a u t i o n To prevent damage to the toner cartridge, do no...
Page 70 - Cleaning the Printer; Do not use ammonia-based cleaners on or around the printer.
EN Chapter 3: Printer Maintenance 59 Cleaning the Printer To maintain print quality, follow the cleaning procedure (on the following page) every time the toner car tridge is changed, or whenever print quality problems occur. As much as possible, keep the printer free from dust and debris. • Clean th...
Page 71 - Open the top cover and remove the; Wipe any dust or dirt off the paper; Using the green handle, lift the
60 Chapter 3: Printer Maintenance EN Cleaning the Printer Before beginning these steps, turn the printer off and unplug the power cord. 1 Open the top cover and remove the toner car tridge. WA R N I N G ! Avoid reaching too far into the printer. The adjacent fusing area might be hot! C a u t i o n T...
Page 72 - Using the Printer Cleaning Page; From the printer’s control panel, do the following:; until; until; Press; to create the cleaning page.; Follow the instructions on the cleaning page to complete the
EN Chapter 3: Printer Maintenance 61 Using the Printer Cleaning Page If toner specks appear on the front or back side of your print jobs, follow the procedure below. From the printer’s control panel, do the following: 1 Press [Menu] until 24+0637#.+6;/'07 appears. 2 Press [Item] until %4'#6'%.'#0+0)...
Page 74 - Chapter 4: Problem Solving; Problem Solving; such as
EN Chapter 4: Problem Solving 63 4 Problem Solving Overview This chapter will help you to troubleshoot and solve printer problems. Clear paper jams: Occasionally, paper can jam during printing. This section will help you to locate paper jams, properly clear them from the printer, and solve repeated ...
Page 75 - Clearing Paper Jams; Paper jams can occur at the following locations:
64 Chapter 4: Problem Solving EN Clearing Paper Jams If the printer’s control panel displays a paper jam message, look for paper in the locations indicated in Figure 18, then see the procedure for clearing the paper jam. You might need to look for paper in other locations than indicated in the paper...
Page 76 - Clearing Jams from the Input Tray Areas; Slide the tray out of the printer, and; Before replacing the tray, make sure; clear the paper jam message.
EN Chapter 4: Problem Solving 65 Clearing Jams from the Input Tray Areas N o t e To remove paper from the Tray 1 area, slowly pull the paper out of the printer. For all other trays, follow the steps below. (See the next page for clearing envelope feeder jams.) 1 Slide the tray out of the printer, an...
Page 77 - Clearing Jams from the Optional Envelope Feeder; Remove any envelopes loaded in; envelope feeder and the printer.; Insert the envelope feeder into the
66 Chapter 4: Problem Solving EN Clearing Jams from the Optional Envelope Feeder 1 Remove any envelopes loaded in the envelope feeder. Lower the envelope weight and lift the tray extension up to close. 2 Press and hold the release button on the left side of the envelope feeder. Grasp both sides of t...
Page 78 - Clearing Jams from the Top Cover Area; Use the green handle to lift the; Replace the toner car tridge, and
EN Chapter 4: Problem Solving 67 Clearing Jams from the Top Cover Area 1 Open the top cover and remove the toner car tridge. C a u t i o n To prevent damage to the toner car tridge, do not expose it to light for more than a few minutes. 2 Use the green handle to lift the paper access plate. 3 Slowly...
Page 79 - Clearing Jams from the Output Areas; Open the rear output bin.; Close the rear output bin. Open and
68 Chapter 4: Problem Solving EN Clearing Jams from the Output Areas N o t e If most of the paper is still inside the printer, it is best to remove it through the top cover area. Go to page 67. 1 Open the rear output bin. 2 Grasp both sides of the paper, and slowly pull the paper out of the printer....
Page 80 - Clearing Jams from the Optional Duplexer
EN Chapter 4: Problem Solving 69 Clearing Jams from the Optional Duplexer 1 Open the duplexer’s rear door. 2 Slowly pull any paper out of the duplexer. 3 Open and close the top cover to clear the paper jam message. 4 If the paper jam message persists, remove the duplexer by lifting it slightly and p...
Page 81 - Slowly pull any paper out of the
70 Chapter 4: Problem Solving EN 6 Slowly pull any paper out of the duplexer. 7 Turn the duplexer over and remove any paper. 8 Insert the duplexer into the printer. 9 Open and close the top cover to clear the paper jam message. If a paper jam message persists, there is still paper in the printer. Lo...
Page 82 - Solving Repeated Paper Jams; If paper jams occur frequently, try the following:
EN Chapter 4: Problem Solving 71 Solving Repeated Paper Jams If paper jams occur frequently, try the following: • Check all the paper jam locations. A piece of paper might be stuck somewhere in the printer. (See page 64.) • Check that paper is correctly loaded in the trays, that the trays are correc...
Page 83 - Understanding Printer Messages; If a message persists:; to print or press
72 Chapter 4: Problem Solving EN Understanding Printer Messages The following table explains messages that might display on the printer’s control panel. Printer messages and their meanings are listed in alphabetical order, with numbered messages following. If a message persists: • If a message persi...
Page 93 - Correcting Output Quality Problems
82 Chapter 4: Problem Solving EN Correcting Output Quality Problems Use the examples below to determine which output quality problem you are experiencing, then see the following table to troubleshoot the problem. N o t e The examples below depict letter-size paper that has passed through the printer...
Page 95 - Determining Printer Problems; Troubleshooting Flowchart; Does the control panel display READY?
84 Chapter 4: Problem Solving EN Determining Printer Problems Troubleshooting Flowchart If the printer is not responding properly, use the flowchar t to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem...
Page 96 - Can you print a configuration page?
EN Chapter 4: Problem Solving 85 2 Can you print a configuration page? YES Go to step 3 . Print a configuration page to verify that the printer is feeding paper correctly (page 94). A configuration page does not print. A blank page prints. A message other than 4'#&; or 24+06+0) %10(+)74#6+10 is ...
Page 100 - Does the printer select the proper trays,
EN Chapter 4: Problem Solving 89 5 Does the printer select the proper trays, output locations, and paper handling accessories? YES For other problems, check the Contents, the Index, or the printer software help. The printer pulls from the wrong tray. An optional accessory is not working properly. A ...
Page 101 - Can you print from a software application?
90 Chapter 4: Problem Solving EN Troubleshooting Flowchart for Macintosh Users 1 Can you print from a software application? YES Go to step 2 . Print a short document from a software application. The Macintosh computer is not communicating with the printer. Auto Setup did not automatically set up the...
Page 102 - Does the job print as expected?
EN Chapter 4: Problem Solving 91 2 Does the job print as expected? YES For other problems, check the Contents, the Index, the printer software help, or page 84. The print job is not sent to the desired printer. The print job has incorrect fonts. The computer cannot be used while the printer is print...
Page 103 - Selecting an Alternate PPD; PPD is not listed, choose one of the following options:; Renaming the Printer
92 Chapter 4: Problem Solving EN Selecting an Alternate PPD 1 Open the Chooser from the Apple menu. 2 Click the LaserWriter icon. 3 If you are on a network with multiple zones, select the zone in the AppleTalk Zones box where the printer is located. 4 Click the printer name you want to use in the Se...
Page 104 - Checking the Printer’s Configuration; Menu Map
EN Chapter 4: Problem Solving 93 Checking the Printer’s Configuration From the printer’s control panel, you can print pages that give details about the printer and its current configuration. The following information pages are described here: • Menu Map • Configuration Page • PCL or PS Font List For...
Page 105 - Configuration Page; To print a configuration page:; to print the configuration page.
94 Chapter 4: Problem Solving EN Configuration Page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages. N o t e If an HP JetDirect print serv...
Page 107 - PCL or PS Font List; To print a PCL or PS font list:
96 Chapter 4: Problem Solving EN PCL or PS Font List Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on an optional hard disk or flash DIMM.) To print a PCL or PS font list: 1 Press [Menu] until +0(14/#6+10/'07 appears....
Page 108 - Chapter 5: Service and Support; Service and Support; Hewlett-Packard Warranty Statement; HP warrants HP hardware, accessories, and supplies against; HP PRODUCT
EN Chapter 5: Service and Support 97 5 Service and Support Hewlett-Packard Warranty Statement 1 HP warrants HP hardware, accessories, and supplies against defects in materials and workmanship for the period specified above. If HP receives notice of such defects during the warranty period, HP will, a...
Page 109 - Service During and After the Warranty Period
98 Chapter 5: Service and Support EN 5 Warranty does not apply to defects resulting from: a improper or inadequate maintenance or calibration, b software, interfacing, parts or supplies not supplied by HP, c unauthorized modification or misuse, d operation outside of the published environmental spec...
Page 110 - Guidelines for Repacking the Printer; Remove and retain the toner cartridge.; HP recommends insuring the equipment for shipment.
EN Chapter 5: Service and Support 99 Guidelines for Repacking the Printer • Remove and retain any DIMMs (dual in-line memory modules) installed in the printer (page C-2). • Remove and retain any optional accessories installed in the printer (such as the duplexer or hard disk). • Remove and retain th...
Page 111 - Chapter 5: Service and Suppor t; Limited Warranty for Toner Cartridge Life
100 Chapter 5: Service and Suppor t EN Limited Warranty for Toner Cartridge Life N o t e The warranty below applies to the toner car tridge that came with this printer. This warranty supersedes all previous warranties (7/19/96). HP toner cartridges are warranted to be free from defects in materials ...
Page 112 - Service Information Form
EN Chapter 5: Service and Support 101 Service Information Form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: Phone: ( ) Alternate contact: Phone: ( ) Return shipping address: Special shipping instructions: WHAT IS BEING SENT? Model name: Model number: Serial number: Please attach any rele...
Page 113 - HP Software License Terms
102 Chapter 5: Service and Suppor t EN HP Software License Terms ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR ...
Page 118 - Specifications; This appendix includes:
EN Specifications A-1 A Specifications Overview This appendix includes: • Paper specifications • Printer specifications • Cable specifications
Page 119 - Paper Specifications; poor print quality
A-2 Specifications EN Paper Specifications HP LaserJet printers produce excellent print quality. This printer accepts a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and custom-size paper. Properties such as weight, grain, and moisture conte...
Page 120 - Supported Sizes and Weights of Paper
EN Specifications A-3 Supported Sizes and Weights of Paper 1. The printer supports a wide range of paper sizes. Check the printer software for supported sizes. To print custom-size paper, see page 45. 2. Capacity may vary depending on paper weight and thickness, and environmental conditions. 1. The ...
Page 122 - Supported Types of Paper
EN Specifications A-5 Supported Types of Paper The printer supports the following types of paper: 1. The printer supports a wide range of paper sizes. Check the printer software for supported sizes.2. Capacity may vary depending on paper weight and thickness, and environmental conditions. Optional E...
Page 123 - Guidelines for Using Paper; Do not use raised letterhead.
A-6 Specifications EN Guidelines for Using Paper For best results, use conventional 20 lb (75 g/m 2 ) paper. Make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose par ticles, dust, wrinkles, voids, and curled or bent edges. If you are unsure what type of paper you are ...
Page 124 - Paper Weight Equivalence Table; Shaded areas indicate a standard weight for that grade.
EN Specifications A-7 Paper Weight Equivalence Table Use this table to determine approximate equivalent points in weight specifications other than U.S. bond weight. For example, to determine the equivalent of 20 lb U.S. bond weight paper in U.S. cover weight, locate the bond weight (in row 3, second...
Page 125 - Labels; Label Construction; Transparencies
A-8 Specifications EN Labels C a u t i o n To avoid damaging the printer, use only labels recommended for use in laser printers. If you have problems printing labels, use Tray 1 and open the rear output bin. Never print on the same sheet of labels more than once. Label Construction When selecting la...
Page 126 - Envelopes; Envelope Construction; The weight of the envelope paper should not exceed
EN Specifications A-9 Envelopes Envelope Construction Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selec...
Page 127 - Envelopes with Adhesive Strips or Flaps
A-10 Specifications EN Envelopes with Double-Side-Seams Double-side-seam construction has ver tical seams at both ends of the envelope rather than diagonal seams. This style may be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below. Figure...
Page 128 - Envelope Margins; Envelope Storage; Card Stock and Heavy Paper
EN Specifications A-11 Envelope Margins The following table gives typical address margins for a Commercial #10 or DL envelope. N o t e For the best print quality, position margins no closer than 0.6 inch (15 millimeters) from the edges of the envelope. Envelope Storage Proper storage of envelopes he...
Page 129 - Card Stock Construction; ) card stock should have a; Sizes: Use only card stock within the following size ranges:; Card Stock Guidelines
A-12 Specifications EN Card Stock Construction • Smoothness: 36-53 lb (135-199 g/m 2 ) card stock should have a smoothness rating of 100-180 Sheffield. 16-36 lb (60-135 g/m 2 ) card stock should have a smoothness rating of 100-250 Sheffield. • Construction: Card stock should lie flat with less than ...
Page 130 - Printer Specifications; Physical Dimensions
EN Specifications A-13 Printer Specifications Physical Dimensions Figure A-2 Printer Dimensions Printer Weight (without toner cartridge) • HP LaserJet 4000/4000 N printers: 39.27 lb (17.85 kg) • HP LaserJet 4000 T/4000 TN printers: 45.66 lb (20.71 kg) 15.4 inches (39.0 cm) 16.77 inches (42.6 cm) pri...
Page 131 - Environmental Specifications; Electrical Specifications
A-14 Specifications EN Environmental Specifications Electrical Specifications Printer State Power Consumption (average, in watts) Printing 330 Standby 18 PowerSave (default activation time 30 minutes) 16 Off 0 Minimum Recommended Circuit Capacity 100-127 Volt 8 amps 220-240 Volt 4 amps Power Require...
Page 132 - General Specifications
EN Specifications A-15 Acoustic Emissions (Per ISO 9296) General Specifications 1. You might want to install printers with sound power Lwad>=6.3 bels (A) or more in a separate room or cubicle. Printer State Sound Power 1 Printing, 17 pages per minute (ppm) L wad = 6.6 bels (A) Printing, 8 ppm L w...
Page 133 - Serial Cable Specifications
A-16 Specifications EN Serial Cable Specifications Serial communication is simply the transmission of data one bit at a time. With just one bit to transmit at a time, data can be transferred with a simple electrical circuit consisting of only two wires. In this fashion, an eight-bit byte is transmit...
Page 135 - DB-9 Serial Cable Pin Outs; Pins not shown are not used by the printer.
A-18 Specifications EN DB-9 Serial Cable Pin Outs DB-25 Serial Cable Pin Outs N o t e The pin outs for the computer end are typical pin numbers. The actual pin numbers for your computer may be different. Check the documentation for your computer to verify the proper pin outs. Pins not shown are not ...
Page 156 - You want to restore the printer’s default settings.
EN Control Panel Menus B-21 Resets Menu Use this menu with caution. You can lose buffered page data or printer configuration settings when you select these items. Only reset the printer under the following circumstances: • You want to restore the printer’s default settings. • Communication between t...
Page 158 - Printer Memory and Expansion; Other DIMM-based printer languages and printer options.; A mass storage device, such as a hard disk.
EN Printer Memory and Expansion C-1 C Printer Memory and Expansion Overview The printer has three dual in-line memory module (DIMM) slots for upgrading with: • More printer memory. DIMMs are available in 4, 8, 16, and 32 MB, for a maximum of 100 MB. • Flash memory DIMMs, available in 2 and 4 MB. Unl...
Page 159 - Installing Memory; Turn the printer off. Rotate the
C-2 Printer Memory and Expansion EN Installing Memory C a u t i o n Static electricity can damage dual in-line memory modules (DIMMs). When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM’s antistatic package, then touch bare metal on the printer. If...
Page 160 - Press the DIMM straight into the slot; tighten the screw; Set the bottom of the cover onto the
EN Printer Memory and Expansion C-3 6 Press the DIMM straight into the slot (press firmly). Make sure the locks on each side of the DIMM snap inward into place. (To remove a DIMM, the locks must be released.) 7 Close the DIMM access door and tighten the screw . 8 Set the bottom of the cover onto the...
Page 161 - Checking Memory Installation; Check that the printer’s control panel displays; when the; Check the memory section on the configuration page and
C-4 Printer Memory and Expansion EN Checking Memory Installation Follow this procedure to verify that DIMMs are installed correctly: 1 Check that the printer’s control panel displays 4'#&; when the printer is turned on. If an error message appears, a DIMM might have been incorrectly installed. C...
Page 162 - Adjusting Memory Settings; Resource Saving
EN Printer Memory and Expansion C-5 Adjusting Memory Settings Resource Saving Resource Saving allows the printer to keep downloaded resources (permanent downloaded fonts, macros, or patterns) in memory when the printer language or resolution is changed. If you do not have an optional hard disk or fl...
Page 164 - Installing EIO Cards/Mass Storage
EN Printer Memory and Expansion C-7 Installing EIO Cards/Mass Storage Turn off the printer before installing the EIO card or mass storage device. See Figure C-1 for orientation and location of the EIO card or optional mass storage device, such as a hard disk. Use HP JetAdmin to delete files from a m...
Page 166 - Printer Commands; PCL 5/PJL Technical Reference Documentation Package
EN Printer Commands D-1 D Printer Commands Overview Most software applications do not require you to enter printer commands. See your computer and software documentation to find the method for entering printer commands, if needed. N o t e The table at the end of this appendix contains commonly used ...
Page 168 - Combining Escape Sequences; The first two characters after the; character (the parameterized; When combining escape sequences, change the uppercase; Entering Escape Characters; Printer commands always begin with the escape character
EN Printer Commands D-3 Combining Escape Sequences Escape sequences may be combined into one escape sequence string. There are three important rules to follow when combining code: 1 The first two characters after the ? character (the parameterized and group characters, see Figure D-1) must be the sa...
Page 169 - Selecting PCL Fonts
D-4 Printer Commands EN Selecting PCL Fonts PCL printer commands for selecting fonts can be found on the PCL Font List (page 96). A sample section is shown below. Notice the two variable boxes for symbol set and point size. These variables must be filled in or the printer will use defaults. For exam...
Page 174 - Regulatory Information; FCC Regulations; Reorient or relocate the receiving antenna.
EN Regulatory Information E-1 E Regulatory Information FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Par t 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a ...
Page 175 - Environmental Product Stewardship; Protecting the Environment
E-2 Regulatory Information EN Environmental Product Stewardship Protecting the Environment Hewlett-Packard Company is committed to providing quality products in an environmentally-sound manner. The printer has been designed to minimize impacts on the environment. The printer design eliminates: Ozone...
Page 179 - Toner Material Safety Data Sheet
E-6 Regulatory Information EN Toner Material Safety Data Sheet The Toner Material Safety Data Sheet can be obtained by calling your local HP FIRST number. (See the HP Support pages at the front of this user’s guide.) To ensure printer longevity, HP provides the following: Extended Warranty HP Suppor...
Page 180 - Declaration of Conformity
EN Regulatory Information E-7 Declaration of Conformity according to ISO/IEC Guide 22 and EN45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet 4000, 4000 T, 4000 N, 4000 ...
Page 181 - Safety Statements; Laser Safety Statement; Complies with Canadian EMC Class B requirements.
E-8 Regulatory Information EN Safety Statements Laser Safety Statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the...
Page 182 - Laser Statement for Finland; LASERTURVALLISUUS
E-9 Regulatory Information EN Laser Statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITEKLASS 1 LASER APPARAT HP LaserJet 4000, 4000 T, 4000 N, 4000 TN -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pä...
Page 184 - Glossary
EN Glossary 1 Glossary adjustable tray A paper tray that is able to adapt to more than one size of media. All trays used in the printer are adjustable. DIMM(dual in-line memory module) A circuit board that holds extra memory chips for the printer. drag-and-drop The ability to execute a function grap...
Page 186 - Index; Numerics
EN Index 1 Index Numerics 1200 dpi B-6250-sheet tray loading 28ordering 6paper specifications A-3 2-sided printing guidelines 32with duplex printing accessory 31–34 2-up printing 49300 dpi B-63-hole punched paper duplexing 33orientation 35–36 500-sheet tray (4000/4000 N) loading 27locating 4ordering...
