Avaya 7 - Manual

Avaya 7

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Table of Contents:

  • Page 3 – Contents
  • Page 9 – Purpose; Audience; Reasons for reissue
  • Page 10 – Related documents
  • Page 11 – Chapter 1: Introduction; What is Avaya IP Agent for Citrix?; Avaya IP Agent features for Citrix
  • Page 12 – Available configuration and supported communication servers; Contact management features
  • Page 13 – Usability features; Security and management features
  • Page 14 – Telecommuter configuration; What you need to know about the Telecommuter configuration; Compatible telephone types for Avaya IP Agent
  • Page 15 – Supported telephone types
  • Page 16 – Recommended telephone types; Network compatibility
  • Page 19 – Chapter 2: Configuring the Avaya; Required Avaya communication server circuit packs
  • Page 20 – IP Media Processor
  • Page 21 – Documentation; Validating Feature Access Codes; Before you begin; Steps for validating Feature Access Codes
  • Page 22 – Telecommuter configurations
  • Page 23 – Steps for ensuring Telecommuter station settings
  • Page 24 – Configuring station settings
  • Page 25 – Steps for configuring Telecommuter station settings
  • Page 29 – Chapter 3: Installing Avaya IP Agent; Prerequisites; Software download package contents
  • Page 30 – Avaya communication server; Processor
  • Page 31 – RAM; Server software
  • Page 32 – Installing Avaya IP Agent
  • Page 34 – Reinstalling Avaya IP Agent; Uninstalling Avaya IP Agent; Introduction
  • Page 35 – Steps for uninstalling Avaya IP Agent
  • Page 37 – Chapter 4: Avaya IP Agent enhanced; Configuring the Emergency Call Handling Service
  • Page 38 – Administering Avaya IP Agent for Emergency Call Handling
  • Page 40 – Alternate Gatekeeper configuration; Configuring server load balancing across gatekeepers; Load Balancing configuration
  • Page 41 – Load Balancing documentation
  • Page 43 – Chapter 5: Starting and Stopping Avaya IP; Starting Avaya IP Agent; Steps for starting Avaya IP Agent
  • Page 44 – Initializing IP Endpoint configurations; Steps
  • Page 47 – Registering with the Avaya communication server
  • Page 48 – Setting default registration information; Steps for registering with an Avaya communication server
  • Page 51 – Logging out of Avaya IP Agent
  • Page 52 – Exiting Avaya IP Agent; Using alternate user interfaces
  • Page 53 – AutoAnswer interface; Mini interface; Selecting an alternate interface
  • Page 54 – Accessing features
  • Page 55 – Renaming alternate user interfaces
  • Page 57 – Chapter 6: Using VuStats; Configuration
  • Page 59 – Adjusting intervals for monitoring VuStats
  • Page 61 – Chapter 7: Avaya IP Agent basic; Selecting an agent work mode; Definitions of agent work modes
  • Page 62 – Changing work modes
  • Page 63 – Handling incoming calls; Answering a call; Configuration settings for Telecommuter; Steps for answering Telecommuter calls
  • Page 65 – Holding a call; Using Manual Hold
  • Page 66 – Releasing a call; Steps for releasing a call
  • Page 67 – Dropping a call
  • Page 68 – Steps for a Basic Transfer; Unsupervised call transfer
  • Page 69 – Steps for an Unsupervised Transfer; Enhanced call transfer; Steps for an Enhanced Transfer
  • Page 70 – Conferencing calls
  • Page 71 – Steps for using Basic Conference
  • Page 73 – Enhanced Conference; Steps for using Enhanced Conference
  • Page 75 – Handling outgoing calls
  • Page 76 – Recent Calls list
  • Page 77 – Steps for using the Recent Calls list; Using the Phone Directory
  • Page 78 – Menu bar
  • Page 79 – Toolbar
  • Page 80 – Phone Directory window usage; More information; Administering and using Speed Dial
  • Page 81 – Steps for assigning a Speed Dial number
  • Page 82 – Using a Speed Dial number; Abbreviated Dial button
  • Page 83 – Steps for using Abbreviated Dial
  • Page 85 – Chapter 8: Using a Public Directory with; Defining a Public Directory service; Steps for defining a Public Directory service
  • Page 87 – Searching a Public Directory; Steps for searching a Public Directory
  • Page 90 – Selecting the fields to display and the order; Steps for displaying Public Directory fields
  • Page 91 – Identifying multiple telephone number fields; Steps for identifying telephone number fields
  • Page 92 – Deleting a Public Directory service; Steps for deleting a Public Directory service
  • Page 95 – Chapter 9: Screen pops
  • Page 96 – Creating a Windows application screen pop; Steps for creating an application screen pop
  • Page 101 – Creating a DDE screen pop; Steps for creating a DDE screen pop
  • Page 105 – Setting the active screen pop; Steps for setting an active screen pop
  • Page 106 – Modifying a screen pop; Steps for modifying a screen pop
  • Page 107 – Deleting a screen pop; Steps for deleting a screen pop
  • Page 109 – Chapter 10: Dialog Reference; Main window and menus
  • Page 110 – File menu
  • Page 111 – Edit menu
  • Page 112 – Call menu
  • Page 113 – View menu
  • Page 114 – Agent menu
  • Page 115 – Tools menu
  • Page 116 – Audio menu
  • Page 117 – Help menu; Toolbars; Toolbar locations
  • Page 118 – Phone buttons toolbar
  • Page 119 – Agent toolbar
  • Page 120 – Headset toolbar; Information panels; Call Information Panel
  • Page 121 – Agent Information Panel; System Tray icon; Placing calls through the System Tray icon
  • Page 122 – Call handling with the System Tray icon; Avaya IP Agent option dialogs
  • Page 124 – ACD Agent panel
  • Page 125 – Call Handling panel
  • Page 126 – Call History panel
  • Page 127 – Call Information Display panel
  • Page 128 – User Interface Options panel
  • Page 129 – External Number Format panel
  • Page 130 – Event Logging panel
  • Page 131 – Voice Message Number panel
  • Page 132 – Feature Access panel
  • Page 135 – Call Server tab
  • Page 136 – Audio tab
  • Page 137 – Emergency tab
  • Page 138 – Audio Port Range Administration
  • Page 140 – Volume and Ringer Settings dialog box
  • Page 141 – Appendix A: Shortcut keys; Shortcut key functions
  • Page 142 – Agent features
  • Page 143 – Windows features
  • Page 145 – Appendix B: Language support; Untranslated components
  • Page 147 – Appendix C: Troubleshooting; Diagnostic log files
  • Page 150 – Making and receiving calls
  • Page 152 – Other
  • Page 154 – Alternative solution possibilities
  • Page 165 – Index
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Avaya IP Agent

Release 7.0
Installation and User Guide for Citrix

Release 7.0

June 2007

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Summary

Page 3 - Contents

Avaya IP Agent Installation and User Guide for Citrix June 2007 3 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Audience . . . . . . . . . . . . . . . . ...

Page 9 - Purpose; Audience; Reasons for reissue

IP Agent R7 Installation and User Guide June 2007 9 Preface This section contains the following topics: ● Purpose on page 9 ● Audience on page 9 ● Reasons for reissue on page 9 ● Related documents on page 10 Purpose This document, Avaya IP Agent Installation and User Guide for Citrix, includes infor...

Page 10 - Related documents

Preface 10 IP Agent R7 Installation and User Guide June 2007 Related documents The following documents can help you configure your Avaya communication server for use with Avaya IP Agent R7: ● Administrator’s Guide for Avaya MultiVantage Software ● Administrator Guide for Avaya Communication Manager

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