Avaya T3 (IP) Compact - Manual

7 Familiarize yourself with your telephone Important notes Hints for the location of the phone Place the telephone on a non-slip surface, especially if the furniture is new or has recently been cleaned or polished. Varnishes or cleaning agents may contain sub-stances which soften the pads on the und...

Important notes 8 Familiarize yourself with your telephone User manual in other languages Would you prefer to read these operating instructions in a different language? Go to the Avaya Support page at http://support.avaya.com where you can access our list of documents. Look there to find out whether...

11 Familiarize yourself with your telephone Basic rules of operation Basic rules of operation You can select and use most of the functions using the menu. To make operation easier, you can assign frequently used functions to the function keys. Some keys are already assigned functions in their factor...

Basic rules of operation 12 Familiarize yourself with your telephone What is shown on the idle display? The idle display shows: • Your name and call number• Date and time• Flag indicating new entries in the call list• Arrow indicating whether there are any status messages for your telephone Status m...

13 Familiarize yourself with your telephone Basic rules of operation Entering text The digit keys can also be used to enter letters and characters, e.g. for names in the personal phone book. The letters are printed on the digit keys. Your telephone swit-ches automatically to entry of letters and num...

Commissioning your T3 IP telephone (only T3 IP) 14 Familiarize yourself with your telephone Commissioning your T3 IP telephone (only T3 IP) Please pay attention to the following information when commissioning an IP tele-phone. Inhalt Contents Connect telephone and log in ( → p. 15) Select language f...

15 Familiarize yourself with your telephone Commissioning your T3 IP telephone (only T3 IP) Connecting and enrolling your telephone After connecting it to the LAN (Local Area Network) and power supply (only when the telephone is not fed via LAN) the software is first activated in the telephone and t...

Commissioning your T3 IP telephone (only T3 IP) 16 Familiarize yourself with your telephone Log out of telephone When you want to log out of the telephone: Press the "Menu" function key Scroll to the menu item Call-forwarding . Confirm selection. You are now logged out of this telephone. Ano...

17 Making calls as usual Accepting Calls Making calls as usual Accepting Calls You can pick up the phone as usual and talk to the caller. When another user is called within your system, you can pick up the call to your tele-phone.It is also possible to accept calls with the key Monitoring / Hands-fr...

Accepting Calls 18 Making calls as usual If you receive a call Your telephone rings. The call is shown in the display. Lift the handset. i Notes • Telephoning without the receiver: Press the "Handsfree/Monitoring" function key.• You will be shown the number or name the caller dialled, e.g. w...

19 Making calls as usual Accepting Calls Call during a programming procedure You receive a call but want to finish what you’re doing on your telephone first. You are programming your phone. A call arrives. Scroll to the Put on hold menu item. Confirm your selection. You can continue with your progra...

21 Making calls as usual Calling someone Making calls within your telephone system ... Enter the call number. Lift the handset. i Notes • You can, of course, lift the receiver first and then dial the number. However, in this case you will not be able to correct an input error. • If you have switched...

Calling someone 22 Making calls as usual Presenting yourself with specified call numbers* If your system is configured to do so, every time you make an outside call you can select the number you want to present to the call recipient. This is called Calling Line Identification Presentation (CLIP). Th...

23 Making calls as usual Calling someone Redial You can redial one of the last external numbers called. Press the "Redial" function key. Scroll to the desired number, e.g. 06975051234. Lift the handset. i Note • If you selected a special number to present to the call recipient, this will als...

Calling someone 24 Making calls as usual Deleting automatic callback In the status menu: Scroll to the Auto callback menu item. Confirm your selection. Callback, line You want to make an external call but all the exchange lines are busy. The informa-tion message "No free line" appears. Press...

25 Making calls as usual Calling someone Calling anonymously Lift the handset. Scroll to the Anonymous call menu item. Confirm anonymous calling. Your number will not be transmitted to the called party for your next external call. i Note • Anonymous calling must be supported by your network operator...

27 Making calls as usual Create Numerous Connections Consultation during a call (Refer-back) During a call: Press the "Refer-back" function key. The caller waits and cannot hear what you say. ... Enter the number you wish to refer back to. Carry out refer-back call. Press the "Refer-back...

Create Numerous Connections 28 Making calls as usual Forwarding a second caller If you receive a call during an existing call, e.g. from 06975058: Scroll to the Call from 06975058 menu item. Confirm your selection. You are connected to the additional caller. The first cal- ler is now on hold and can...

29 Making calls as usual Create Numerous Connections Conference - connecting a party to a call using refer-back During a call (e.g. with 06975058): Press the "Refer-back" function key. The opposite party is put on hold. ... Enter number of second conference participant. You can set up the co...

31 Making calls as usual Monitoring and handsfree Monitoring and handsfree You can switch on the loudspeaker of your telephone in order to hear your partner aloud in the room. You can also call someone in the hands-free mode. You don’t need to pick up the headset. Hands-free means that you can addit...

Monitoring and handsfree 32 Making calls as usual Listening to the caller over the loudspeaker (monitoring) While telephoning with the handset off-hook: Press the "Handsfree/monitoring" function key (LED lights up). You can then hear the caller through the built-in loudspeaker. i Note • The ...

33 Making calls as usual Monitoring and handsfree Handsfree - ending a call While you are telephoning handsfree with the receiver on the hook: Press the "Monitoring/Handsfree" function key (LED goes out). i Note • You can also end the call with the Escape key. Tips for handsfree monitoring a...

35 Making calls with ease Use call list Symbols in the call list Examples of an entry in the call list: i Note • Overlong entries will not fit in their entirety in the display. You can view the com- plete call list entry with the left and right arrows. • You can accept a call list entry ( → p. 50) i...

Use call list 36 Making calls with ease Selecting an entry from the call list Press the "Call list" function key. Scroll to the desired entry, e.g. 0069123456 . Lift the handset. i Notes • If you want to return a call to a caller from the call list and a connection is made, the entry in the ...

37 Making calls with ease Use call list Deleting entries automatically You can set call list entries to be deleted automatically after a certain time. You can protect ( → p. 37) . Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applicati...

Use call list 38 Making calls with ease Additional entries in the call list You can set additional entries to be made in the call list. • Internal calls which you do not take: Menu: "Settings > Applications > Int. call list. " • Conversations you have had with external callers: Menu: &...

Routing calls 40 Making calls with ease Diverting calls for your telephone Press the "Call diversion" function key. Enter the call number to which you would like calls to be diverted, e.g. to 1234. If it is an external number, you will also have to add the external line code (usually "0&...

41 Making calls with ease Routing calls Routing calls to your telephone Press the "Menu" function key. Scroll to the Call divert menu item. Confirm selection. Scroll to the Follow me here menu item. Confirm selection. Enter the internal number of the subscriber for whom you want to set up ca...

Routing calls 42 Making calls with ease Divert calls for another telephone* Press the "Menu" function key Scroll to the menu item Call diversion . Confirm selection. Scroll to the menu item Call diversion for . Confirm selection. Enter internal number to which you would like to have the call...

43 Making calls with ease Routing calls Signalling calls on two telephones (twinning) Press the "Menu" function key. Scroll to the Call divert menu item. Confirm selection. Scroll to the Route to menu item. Confirm selection. ... Enter the external line code (usually "0") and externa...

Routing calls 44 Making calls with ease Changing call divert/twinning remotely* You can call your telecommunications system from outside to set up or change call diversion or twinning for your telephone or for other telephones. This is possible from any telephone with DTMF suffix dialling. Calling t...

45 Making calls with ease Routing calls b) Routing calls from an internal subscriber (Route from, follow-me) Press Star, 70. Enter the dial code for the call diversion option, e.g. 1. Dial codes for call routing variations: 1 = immediately - 2 = on no answer - 3 = on busy Enter the two- to four-digi...

Routing calls 46 Making calls with ease Bundle diversion* The various exchange lines to your telephone system are grouped into so-called bundles. You can divert all calls arriving via a particular bundle (e.g. 7505-0) to an external destination. Press the "Menu" function key. Scroll to the C...

Using the phone book 48 Making calls with ease Entering a new number in your individual phone book Press the "Phone book" function key. Scroll to the New indiv. entry menu item. Confirm your selection. The next free code number will be automatically entered as the destination. ... Enter the ...

49 Making calls with ease Using the phone book Editing entries in the phone book Press the "Phone book" function key. ... Enter one or more first letters of the name until the desired subs- criber is shown. Confirm your selection. Scroll to the Edit menu item. Confirm your selection. Edit th...

Using the phone book 50 Making calls with ease Saving a call list entry in the phone book Press the "Call list" function key. Scroll to the desired entry, e.g. 0069123456 . Confirm your selection. Scroll to the Phone book entry menu item. Confirm your selection. ... Enter a name for this num...

Let’s remind ourselves (appointments) 52 Making calls with ease Viewing an appointment Press the "Menu" function key. Scroll to the Appointments menu item. Confirm your selection. All the set appointments will be shown. i Note • Appointments that have expired are deleted from the appointment...

53 Making calls with ease Let’s remind ourselves (appointments) Entering a one-time appointment Press the "Menu" function key. Scroll to the Appointments menu item. Confirm your selection. All the set appointments will be shown. Scroll to the -.-.-:- menu item. Confirm your selection. Enter ...

Let’s remind ourselves (appointments) 54 Making calls with ease Entering a recurring appointment Press the "Menu" function key. Scroll to the Appointments menu item. Confirm your selection. All the set appointments will be shown. Scroll to the -.-.-:- menu item. Confirm your selection. Scrol...

55 Making calls with ease Let’s remind ourselves (appointments) Switching off appointment signal Your telephone reminds you with a signal tone at the set appointment time. Scroll to the corresponding appointment, e.g. Appointment 1 A message text will appear if one has been entered. Confirm the appo...

59 Making calls with ease Locking phone Locking phone You can protect your phone from unauthorised users by locking it with a PIN. You can enter the PIN yourself and change it at all times.The following functions can still be accessed when locked: • Accept all calls• Select internal calls Inhalt Con...

Locking phone 60 Making calls with ease Changing the PIN (Personal Identification Number)* Press the "Menu" function key. Scroll to the Lock menu item. Confirm your selection. Scroll to the Set PIN entry. Confirm your selection. ... Enter the current four-digit PIN. ... Enter the new four di...

Send and receive messages 62 Making calls with ease Viewing and deleting received text messages Scroll to the message in the status menu. You will be shown the sender and the message, e.g. Miller: Coffee . Delete the message. i Note • An alert tone sounds when a message arrives.• If you do not want ...

63 Making calls with ease Send and receive messages Selecting prepared text message and sending to all subscribers Press the "Message" key. Prepared messages will be displayed. Scroll to the desired text, e.g. Meeting . Confirm your selection. ... Change or add to the message in the usual wa...

Send and receive messages 64 Making calls with ease Announcement Lift the handset. Scroll to the Announcem. menu item. Confirm your selection. Select who you want to send the announcement to, e.g. Announcement to Group 1 . Confirm your selection. You can now make your announcement. i Note • When you...

65 Making calls with ease Outside business hours (night service)* Outside business hours (night service)* You can activate a desired night service at any time. The system can activate night service automatically at programmed times. Press the "Menu" function key. Scroll to the Night service ...

Phoning with Partners 66 Making calls with ease Phoning with Partners Partners can be every internal caller in your telecommunications system. You can set up function keys as ( → p. 73) partner keys. The LEDs on the function keys ( → p. 74) inform you as to the activity of every partner. Call partne...

67 Customizing the telephone Setting audio, contrast and language Customizing the telephone Setting audio, contrast and language You can modify various audio settings and the display contrast to suit your require-ments.You can deactivate the ring tone.You can change the language for the text display...

Setting audio, contrast and language 68 Customizing the telephone Set contrast You can quickly modify the display of your telephone to suit changing environmental conditions (e.g. sun dazzle). Press the "Menu" function key. Scroll to the Settings menu item. Confirm selection. Scroll to the D...

69 Customizing the telephone Setting audio, contrast and language Set acoustics You can adjust the volume of the ringtone, the handset and the monitoring loudspea-ker. You can set a different sound for each type of call. The different call types are: • Internal call: Internal call• External call: Ca...

Setting audio, contrast and language 70 Customizing the telephone Do not disturb If you do not wish to be disturbed, you can temporarily deactivate the ringing tone. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Display / Acoustics men...

Placing functions / call numbers on keys 72 Customizing the telephone Displaying key assignment You can see on your telephone display which function, destination, partner or line has been assigned to a key of your telephone. Press the "Menu" function key. Scroll to the Settings menu item. Co...

73 Customizing the telephone Placing functions / call numbers on keys Assigning lines to keys Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Function keys menu item. Confirm your selection. The description and current assignment of all ...

75 Customizing the telephone Placing functions / call numbers on keys Deleting key assignments Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Function keys menu item. Confirm your selection. The description and current assignment of all...

77 Customizing the telephone Changing general settings Automatic handsfree after dialling When you call an external subscriber: you can set your telephone to switch automa-tically to handsfree. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to...

Changing general settings 78 Customizing the telephone Line / off-hook You can automatically seize an external line whenever you lift the receiver. You then never have to dial the external line code. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scr...

79 Customizing the telephone Changing general settings Redial every x seconds When you activate automatic redial ( → p. 23) : you set here the time that elapses before your telephone redials automatically. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selectio...

Changing general settings 80 Customizing the telephone Number display for outside calls For external calls, you can specify whether a number is passed to the subscriber. You can also specify whether this is your internal extension number or only the com-pany telephone number. Press the "Menu"...

81 Customizing the telephone Changing general settings Direct dial When you set this function to "off", you can type in a whole call number first and then dial it as a block. You can then check the call number again and correct it if neces-sary. Press the "Menu" function key. Scroll ...

Changing general settings 82 Customizing the telephone Code* Every outgoing and incoming call can be assigned a code number. This enables the call to be assigned to a project or client number. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to ...

83 Customizing the telephone Changing general settings VIP call (pager)* If a VIP call (pager) has been set up for your telephone: you can temporarily remove calls from the VIP call signalling. Calls are no longer signalled, e.g. on a pager or log-ged. Press the "Menu" function key. Scroll t...

Changing general settings 84 Customizing the telephone General call An incoming external call will be signalled on all the telephones in your system if you have not set up an answering station (general call). You can set up your telephone so that it does not ring in the case of a general call. Press...

85 Customizing the telephone Changing general settings Forwarding to next party The call between the external party and the internal subscriber to whom you forwar-ded the caller comes to an end. The internal subscriber hangs up. The ringing tone for internal calls sounds on your telephone. The calle...

Changing general settings 86 Customizing the telephone Call filter Calls from subscribers in the call filter list are still signalled even when you have set up "Do not disturb". Press the "Menu" function key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applicat...

Changing general settings 88 Customizing the telephone Headset - setting receiver volume You can change the default setting for headset volume independently of the volume of your telephone. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the...

Settings for your telephone system 90 Customizing the telephone Settings for your telephone system You can perform many of the settings for your telephone system from your Integral T3 Compact telephone The settings apply to all the telephones in your system:External callers can often reach your comp...

Settings for your telephone system 92 Customizing the telephone Answering stations for night service* There is often a need for a telephone system to handle calls differently at night than during the day. Here, you can set up special answering stations for night service. Press the "Menu" fun...

Settings for your telephone system 96 Customizing the telephone Traffic statistics* You can retrieve statistical information for your telephone. Press the "Menu" function key. Scroll to the Traffic statistics menu item. Confirm your selection. Information about calls since data was last dele...

97 Customizing the telephone IP-specific settings IP-specific settings The IP-specific settings are usually set by the Avaya Service or your telecommunica-tions systems administrator. You will subsequently find an overview of the settings possible as well as the procedure to follow in case of errors...

IP-specific settings 98 Customizing the telephone If no gatekeeper is found during the automatic search procedure (only T3 IP) When the automatic search procedure for a gatekeeper is unsuccessful, then the display on your telephone constantly shows "... Searching Network ...". You now have t...

99 Customizing the telephone IP-specific settings Send ping Press the "Menu" function key Confirm selection. Scroll to menu item Send Ping. Confirm selection. Scroll to the network component you wish to test for availability, i.e. Def. GK . Confirm selection. You will then receive an info me...

IP-specific settings 100 Customizing the telephone Alter PIN to release web browser and CTI application. Press the "Menu" function key. Scroll to the menu item Security . Confirm selection. Scroll to the menu item Change PIN . Confirm selection. ... Enter current PIN. (basic setting: "00...

101 Customizing the telephone IP-specific settings Registering a CTI application* In order to control your telephone using a CTI application (e.g. Avaya Com4Tel), the CTI application must first be registered: Press the "Menu" function key. Scroll to the Security menu item. Confirm your selec...

Links* 102 Add-on equipment* Add-on equipment* Links* An important advantage of the Integral T3 Compact is the flexible link concept which gives you the opportunity of supplementing the basic components of the telephone with various links. Links are floor insertions for T3 telephones. Links can be c...

103 Add-on equipment* The DSS Module The DSS Module A DSS module has 36 keys, which Avaya Service can assign according to your pre-ferences. (DSS = D irect S tation S elect). The following options are available to you: • Call numbers of your partners• Individual destinations (frequently used call nu...

The DSS Module 104 Add-on equipment* Dialling with the DSS module Lift the handset. Press the DSS key for the desired subscriber. The LED indicates whether the connection is free or busy. i Note • Instead of lifting the handset to start with, you can also press the DSS key for the desired subscriber...

107 Add-on equipment* Headset Headset - monitoring/handsfree on the telephone You can switch on monitoring on the telephone or handsfree calling via the tele-phone while you are telephoning with the headset. Switching on monitoring Scroll to the Monitoring on menu item. Confirm your selection. You c...

Hotel functions* 108 Extras for your telephone Extras for your telephone Hotel functions* You can use the hotel functions in small to medium-sized hotels and guest houses. Your system administrator can connect up to three DSS modules to the T3 Compact for executing these functions.Available function...

109 Extras for your telephone Hotel functions* Layout of the hotel functions on the DSS module* 1 Other keys Destination keys for guests 2 Exit For ending an operating procedure. The DSS module returns to displaying the calling status of the room telephones. 3 Charge limit The guest can only incur c...

Hotel functions* 110 Extras for your telephone Checking in* Press the Check-in key. Press the key for the desired room, e.g. 101. You can now choose between several languages for the menu displays on the guest telephone. Scroll to the desired language, e.g. English . Confirm your selection. The gues...

111 Extras for your telephone Hotel functions* Viewing charges If charges have been incurred: Press the "Menu" function key. Scroll to the Charges menu item. Confirm your selection. Press the key for the room again. The charges are displayed. Scroll to the Printout menu item (for sum of char...

113 Extras for your telephone Hotel functions* Direct dial to rooms*Disabling direct inward dial to rooms Press the "DDD" (Disable Direct Dial) key. Press the key for the desired room, e.g. 707. The key lights up. Press the "Exit" key. The DSS module returns to displaying the calling...

Hotel functions* 114 Extras for your telephone Guest-to-guest connection*Disabling guest-to-guest connection Press the "Disable guest-to-guest" key. Press the key for the desired room, e.g. 707. The key lights up. Press the Exit key. The DSS module returns to displaying the calling status of...

115 Extras for your telephone Hotel functions* Determining the charge limit*Activating charge limit Press the charge limit key Press the key for the desired room, e.g. 707. The key lights up. Press the Exit key. The DSS module returns to displaying the calling status of the room telephones. Deactiva...

Hotel functions* 116 Extras for your telephone Waking guests*Activating wake-up call Press the "Menu" function key. Scroll to the Appointment for others menu item. Confirm your selection. Press the key for the desired room, e.g. "605". Confirm the number. All exi- sting appointments ...

123 Look it up whenever in doubt Ringing and handset tones Ringing and handset tones Tones for internal and external calls i Note • If you do not wish to be disturbed, you can deactivate the ringing tones ( → p. 70) . Tones on the handset Normal ringing tone for external calls (example). Normal ring...

Symbols on the display 124 Look it up whenever in doubt Symbols on the display The microphone is switched on: (microphone in a connected headset or KonfTel). The loudspeaker is switched on (monitoring). Microphone and loudspeaker are switched on (handsfree). The microphone is switched off (mute). Yo...

125 Look it up whenever in doubt Table of characters Table of characters The numeric keys can also be used to enter letters and numbers, e.g. for names in the phone book. Your telephone switches automatically to entry of letters and num-bers when this is necessary.A general description of how to ent...