Avaya 1.3 - Manual

Contents 6 Installation Guide Starting the CVLAN Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Starting the CVLAN Server with the Telephony Services Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Starting the CVLAN Server from the Windows Operating ...

Contents Issue 1 October 2003 7 Installing the JTAPI SDK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Private Data Versions Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Java Client Hardware and Software Requirements . . . . . . . . . . . . . . . . . . ...

Contents 8 Installation Guide TSAPI Sample Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Appendix A: Avaya Computer Telephony Installed Files . . . . . . . . . . . . . . . . 19...

Contents Issue 1 October 2003 9 Configuration Option 1: PROCR/DLG . . . . . . . . . . . . . . . . . . . . . . . . 238 Configuration Option 2: PROCR/DLG, C-LAN and Data Module . . . . . . . . . . . . 238 IP Address of DEFINITY G3 PBX Driver on Avaya CT Server (Applies to Either ConfigurationOption) ....

Issue 1 October 2003 11 Preface - About This Document This document focuses on installing Avaya  Computer Telephony software and provides you with: ● Guidelines for using the online Avaya Computer Telephony documents (Preface, see "Using the Avaya Computer Telephony Documents" on page -19) ...

Preface - About This Document 12 Installation Guide Intended Audience This document is intended for anyone who is responsible for installing and maintaining the Avaya Computer Telephony software. Additionally, this document assumes that the reader has the following knowledge or skills. ● A basic und...

Preface - About This Document 14 Installation Guide Conventions Used in This Document The following conventions are used throughout this document. Product Terminology Throughout this document the terms "Definity" and “MultiVantage” are used synonymously. Convention Example Usage bold monospa...

Related Documents Issue 1 October 2003 15 Related Documents Because Avaya Computer Telephony is a software solution that represents the bridge between switching resources and computing resources, this document assumes that you already have the components (hardware and software) that Avaya Computer T...

Preface - About This Document 16 Installation Guide Switch Interface Documents The communications interface between the switch and the server is the DEFINITY LAN Gateway (which resides in the switch). ● If you use a DEFINITY ECS or Avaya MultiVantage on a DEFINITY Server CSI, the primary resource fo...

Related Documents Issue 1 October 2003 17 Online Documents Avaya Computer Telephony Documents on Your Desktop depicts a desktop view of the Avaya Computer Telephony documents that are provided on the Avaya Computer Telephony CD ROM. If you elected to install the documents on your PC, you can view th...

Preface - About This Document 18 Installation Guide Document Designations -- Icons, Titles, and File Names The purpose of this section is to familiarize you with the various designations that are used for the Avaya Computer Telephony documents. The previous section identifies the desktop icons for e...

Related Documents Issue 1 October 2003 19 Using the Avaya Computer Telephony Documents This section presents a few possible usage scenarios to help you determine which documents apply to your particular needs. If You are Implementing or Maintaining a DEFINITY Based TSAPI Solution If you are using Av...

Preface - About This Document 20 Installation Guide ● Avaya Computer Telephony G3 PBX Driver and CVLAN Administration and Maintenance (DEFNETM.PDF) ● Avaya Computer Telephony, Telephony Services Application Programming Interface (TSAPI) for Avaya MulitVantage (DEFPROG.PDF) ● Avaya Computer Telephony...

Customer Support Issue 1 October 2003 21 Customer Support For questions about Telephony Services, Tserver operation, or the DEFINITY G3 PBX Driver, customers can call the National Customer Care Center at: 1 800 344 9670

Learning About Avaya Computer Telephony 24 Installation Guide What is CTI? In simplest terms, CTI refers to the integration of your telephone (voice) and PC application (data) for intelligent and effective call processing. This integration is achieved logically, and no physical connection is require...

What is CTI? Issue 1 October 2003 25 JTAPI JTAPI is a portable, object oriented API for Java-based computer telephony applications. Through JTAPI, Java applications can access and control switch resources. See Chapter 7: Using the JTAPI SDK for more information about JTAPI. CallVisor PC CallVisor PC...

Learning About Avaya Computer Telephony 26 Installation Guide The Essential Components of a CTI System Although a CTI implementation can take many forms, Figure 1-1 depicts a simple model of CTI in terms of Avaya Computer Telephony components. This model depicts a DEFINITY switch that relies on the ...

A Typical Avaya Computer Telephony Configuration Issue 1 October 2003 27 A Typical Avaya Computer Telephony Configuration This section provides a high-level description of the hardware and software components used in a typical Avaya Computer Telephony configuration. Hardware Components in a Typical ...

Avaya Computer Telephony Components Issue 1 October 2003 29 Avaya Computer Telephony Components The Avaya Computer Telephony CD ROM contains the following software components: ● Security Database for Telephony Services (Used by Telephony Services for client authentication; it is not used by CVLAN.) ...

Security Issues Issue 1 October 2003 31 Security Issues The term security has broad connotations. In the context of Avaya Computer Telephony, security refers to toll fraud issues only. The next two sections provide some basic guidelines for effecting secure, isolated LAN arrangements for DEFINITY. F...

Learning About Avaya Computer Telephony 32 Installation Guide ! WARNING: WARNING: Customers who do not follow this recommendation may be subject to a person or persons gaining illegal access to the DEFINITY LAN Gateway application to commit toll fraud and/or tamper with the real-time aspects of Comp...

Learning About Avaya Computer Telephony 34 Installation Guide Implementing a Firewall Strategy Avaya Computer Telephony supports a variety of configuration methods and addressing techniques that are used in a firewall environment. The documentation presents the information in terms of where you are ...

Private Data and Client Applications Issue 1 October 2003 35 Private Data and Client Applications Private Data allows Avaya Computer Telephony to take advantage of DEFINITY features. A complete description of private data is beyond the scope of this document, but a simple overview will help you unde...

Issue 1 October 2003 37 Chapter 2: Administering the Switch This chapter describes DEFINITY-based tasks that must be performed to implement communications between the DEFINITY switch and the Avaya Computer Telephony server. This chapter contains the following sections: ● Scope of this Chapter on pag...

Administering the Switch 38 Installation Guide Hardware and Software Components The hardware and software components relevant in this chapter are described in this list. ● Avaya MultiVantage TM software — the call processing software that resides on all Avaya call processing configurations. From the...

Using the Information in this Chapter Issue 1 October 2003 39 Using the Information in this Chapter This chapter makes two basic assumptions — that you have a DEFINITY switch, with the DEFINITY LAN Gateway (DLG) system already installed, and that you have a TCP/IP based LAN that is capable of isolat...

Administering the Switch 40 Installation Guide Activating Software Features — RFA and License Files With Release 10, Avaya implemented a new approach to activating software features. This new approach relies on the Remote Feature Activation (RFA) process and the creation of a License file. All activ...

Administrative Tasks for Avaya Platforms That Use the MAPD Issue 1 October 2003 41 Administrative Tasks for Avaya Platforms That Use the MAPD This section describes administrative tasks you must complete before you can install Avaya Computer Telephony in a configuration that uses a MAPD, such as DEF...

Administering the Switch 42 Installation Guide Setting Up Your LAN for Avaya Computer Telephony This section applies to the following platforms, which rely on the MAPD-based DLG and rely on a Telephony Server with two Network Interface Cards (NICs). If you are configuring Avaya Computer Telephony in...

Administrative Tasks for Avaya Platforms That Use the MAPD Issue 1 October 2003 43 Client LAN Segment See Chapter 4: Installing Avaya Computer Telephony TSAPI Client Software for more information about client-based Avaya Computer Telephony requirements. Guidelines for Setting Up a Private LAN Follow...

Administering the Switch 44 Installation Guide Task 1: Administering a Link This section applies to the following platforms, which rely on the MAPD-based DLG. ● DEFINITY Servers CSI, SI, and R ● Avaya MultiVantage S8700 Media Server for Multi-Connect Configurations ● Avaya MultiVantage S8700 Media S...

Administrative Tasks for Avaya Platforms That Use the MAPD Issue 1 October 2003 45 4. Type list configuration software-versions The SOFTWARE VERSIONS screen appears. 5. Check the SOFTWARE VERSION to verify that the correct DEFINITY software version is running on the switch. The following versions ar...

Administering the Switch 46 Installation Guide 9. Follow Steps a through i to add an ASAI-enabled station. Completing the LINK screen administers an adjunct IP link between DEFINITY and a Avaya Computer Telephony server. a. In the Extension: type any valid extension on the dial plan (for example, 10...

Administrative Tasks for Avaya Platforms That Use the MAPD Issue 1 October 2003 47 Task 2: DLG Administration The objective of Task 2 is to establish connectivity between DEFINITY and your Avaya Computer Telephony server, by way of the DLG. Task 2 assumes that the DLG is already installed and admini...

Administering the Switch 48 Installation Guide 3. From the TCP/IP Administration screen select 1. This Host The TCP/IP Administration This Host screen appears (This Host refers to the MAPD itself). 4. Verify (or make a note of) the Host Name and IP address of the MAPD. ● The Host Name is the name th...

Administrative Tasks for Avaya Platforms That Use the MAPD Issue 1 October 2003 51 9. From the Main Menu, select 3. Port Administration... The Port Administration screen appears. 10. From the Port Administration screen, select 2. DLG Administration The DLG Administration screen appears. 11. Follow s...

Administrative Tasks for Avaya Platforms That Use the Co-Resident DLG Issue 1 October 2003 57 b. In the Port field, type <the slot number of the C-LAN Board and add port 17> (Example: 01a0317) c. In the Link option field, type 1 d. In the Name field, type <the TServer’s Hostname 8. Type add...

Installing Avaya Computer Telephony Server Software 60 Installation Guide Planning Your Installation Installing the Avaya Computer Telephony software represents a continuation of the switch-specific activities described in Chapter 2. Planning your installation represents the transition from Phase 1 ...

Planning Your Installation Issue 1 October 2003 61 Gather the Necessary Information The TCP/IP addressing information that is administered during DLG administration is particularly relevant to installing the Telephony Services software (see Task 2: DLG Administration on page 47). Make sure you have ...

Planning Your Installation Issue 1 October 2003 63 Table 3-2 lists the server software requirements for Telephony Services and CVLAN Table 3-2: Server Software Software Description Operating System Any of the following: ● Windows NT 4.0 (Server is recommended) ● Windows NT Service Pack 6a or later, ...

Guidelines for Upgrading Avaya Computer Telephony Issue 1 October 2003 65 ● Do not re-install the Security Database for Telephony services. If you are upgrading, the checkbox for “Security Database for Telephony Services” is not checked on the Server Setup dialog box (Step 3). Setup detects the prev...

Installing Avaya Computer Telephony Server Software 66 Installation Guide Specialized Installations The term specialized installations refers to effecting Avaya Computer Telephony installations that do not require all of the Avaya Computer Telephony software components. This section describes two ki...

Before You Install the Avaya Computer Telephony Server Software Issue 1 October 2003 67 Before You Install the Avaya Computer Telephony Server Software Here are some tips for effecting a smooth, uninterrupted installation. ● Determine the IP address of the Telephony Server. In the Enter Information ...

Installing Avaya Computer Telephony Server Software 68 Installation Guide ● If you are setting up CVLAN, you can click the ADMIN button and add CVLAN clients. See ‘‘Adding a CVLAN Client’’ on page -128 of this document. Alternatively, you can make G3PD changes after completing the installation proce...

Procedure for Initial, Default Installation of Avaya Computer Telephony Server Software Issue 1 October 2003 71 4. Click the button for Avaya Computer Telephony Software. Setup displays the Server Setup dialog box. For an initial installation, all server components are selected by default.

Procedure for Initial, Default Installation of Avaya Computer Telephony Server Software Issue 1 October 2003 73 6. Click Next to continue with the installation. Setup displays a dialog box indicating that Setup will install Btrieve Workstation Engine v6.15 in the default destination folder, C:\Progr...

Procedure for Initial, Default Installation of Avaya Computer Telephony Server Software Issue 1 October 2003 75 Setup displays the message, “Installation in progress, please wait...”, followed by the Welcome dialog box for the Telephony Services Setup program. 9. Click Next to continue with the inst...

Installing Avaya Computer Telephony Server Software 78 Installation Guide Setup displays the Select Tserver Administrator dialog box with the list box displaying Administrator. 12. Click Next to continue with the installation. Setup copies the files and installs the Telephony Server software (as Win...

Installing Avaya Computer Telephony Server Software 80 Installation Guide Setup displays the message, “Installation in progress, please wait...” followed by the Welcome dialog box for the DEFINITY G3 PBX Driver Setup. (Setup installs the CVLAN Server during this phase of installation). 15. Click Nex...

Procedure for Initial, Default Installation of Avaya Computer Telephony Server Software Issue 1 October 2003 83 Setup displays the Review Settings dialog box with the current settings for the installation. 18. Click Next to continue with the installation. Setup displays the License Disk Required dia...

Installing Avaya Computer Telephony Server Software 84 Installation Guide 19. Insert the DEFINITY Driver Authorization [G3PDAUTH] disk in the appropriate drive on the server PC, and click OK. After copying the G3PDAUTH file, Setup displays the following Information box, indicating that Setup is comp...

Perform Initial Restart Issue 1 October 2003 85 Perform Initial Restart After installing the Avaya Computer Telephony software you do not have to reboot the PC. To start using Avaya Computer Telephony server software follow these steps. 1. Click Start point to Programs, Avaya Computer Telephony, and...

Installing Avaya Computer Telephony Server Software 86 Installation Guide Desktop Components Figure 3-2 depicts the desktop icons provided by Avaya Computer Telephony software. Figure 3-2: Avaya Computer Telephony Components on Your Desktop

Basic Maintenance Tasks Issue 1 October 2003 87 Basic Maintenance Tasks This section describes the following basic maintenance tasks for Telephony Services: ● Starting and Stopping the Telephony Services Software ● Manually Stopping Telephony Services ● Removing Software Starting and Stopping the Te...

Installing Avaya Computer Telephony Server Software 88 Installation Guide Starting Telephony Services You have already encountered this procedure in the context of the installation (‘‘Perform Initial Restart’’ on page -85). Recall that when the Telephony Services server software (the Telephony Serve...

Basic Maintenance Tasks Issue 1 October 2003 89 Enabling Automatic Startup and Recovery This procedure is an extension of the previous procedure, ‘‘Starting Telephony Services’’ on page -88, with steps for enabling automatic Startup and Recovery. You are recommended to effect automatic startup and r...

Installing Avaya Computer Telephony Server Software 90 Installation Guide Removing Software Use the standard Windows procedure described below to remove the following server components. ● Btrieve Workstation Engine v6.15. ● Telephony Services Note: Note: Before you can remove the Telephony Services ...

Planning Your Installation Issue 1 October 2003 95 Figure 4-1: The CTI Continuum — Planning Your Client Installation Administer DEFINITY InstallAvaya CT ServerSoftware InstallClientSoftware Computer Telephony Integration Phase 1 Phase 2 Phase 3 NIC MAPD DLG TASK 1 192.168.25.20 192.168.25.10 Avaya C...

Installing Avaya Computer Telephony TSAPI Client Software 96 Installation Guide TSAPI Client Hardware and Software Requirements Tables 4-1 and 4-2 list the TSAPI client hardware and software requirements. Avaya Computer Telephony Client Hardware and Software Requirements Table 4-1: Windows-Based Cli...

TSAPI Client Hardware and Software Requirements Issue 1 October 2003 97 UnixWare Client Hardware and Software Requirements HP-UX Client Hardware and Software Requirements TSAPI Solaris Client Hardware and Software Requirements Table 4-2: UnixWare Client Hardware and Software Requirements CPU 386 or ...

Installing Avaya Computer Telephony TSAPI Client Software 98 Installation Guide Telephony Services Client Software Telephony Services client software for Windows consists of the following components. (For information about CVLAN clients, see Chapter 5: Using CVLAN .) ● Telephony Services client soft...

TSAPI Client Hardware and Software Requirements Issue 1 October 2003 99 Client Administration Software Components The Telephony Services client software includes Windows based administrative software that allows the system administrator to maintain and operate the system. Follow these guidelines bef...

Installing Avaya Computer Telephony TSAPI Client Software 100 Installation Guide Before You Install the Avaya Computer Telephony TSAPI Client Software Be sure to read this section before you run the Setup program to install the Avaya Computer Telephony TSAPI Client Software. ● Obtain the IP address ...

Installing the Windows Client Software Issue 1 October 2003 101 Installing the Windows Client Software Follow these steps for an initial installation of Telephony Services software on the Windows client workstation designated as the Administrative Client Workstation. You can click Cancel or Exit at ...

Installing the Windows Client Software Issue 1 October 2003 103 5. Click the button for Telephony Services 32-bit Windows Client. Setup displays the Welcome dialog box.

Installing Avaya Computer Telephony TSAPI Client Software 108 Installation Guide Installing the Windows Client Software from a Network Drive This section describes how to install Windows 32-bit client software from a network drive. In addition, it includes information on how to verify the installati...

Installing the Windows Client Software Issue 1 October 2003 109 the [Shared Admin] section: tslib.ini=n:\csta\tslib.ini (where "n:\csta\" specifies the network drive and path to the tslib.ini file on your server). Remove the [Telephony Servers] section. Copy the tslib.ini file from your clie...

Installing Avaya Computer Telephony TSAPI Client Software 110 Installation Guide Installing TSAPI Solaris Sparc Client Software The Solaris client software can be installed on a Solaris SPARC client workstation. Note: Note: In order to perform the installation, the Solaris Volume Manager must be run...

Installing TSAPI Solaris Sparc Client Software Issue 1 October 2003 111 Verifying TSAPI Solaris SPARC Client Software Installation 1. Edit the tslibrc file (see Editing the Template File -- tslibrc on page 118). 2. Execute the TS Test and make a call.

Installing Avaya Computer Telephony TSAPI Client Software 112 Installation Guide Installing UnixWare Client Software The Telephony Services client software for UnixWare can be installed from a command line, from a CD, or from diskettes. Installing from Command Line The Telephony Services software is...

Installing UnixWare Client Software Issue 1 October 2003 113 5. At the command prompt, enter the pkgadd command. The pkgadd command format is as follows: pkgadd -d /mountpoint/client/tsapi/unixware/nwtslib.spl where mountpoint is the name of an existing directory (such as /cdrom1 or /CD-ROM_1 ) on w...

Installing Avaya Computer Telephony TSAPI Client Software 114 Installation Guide Installing from Diskette To install a UnixWare client using a diskette, you must first create the installation diskette, then follow the installation procedure using the files on the diskette. You will need one formatte...

Installing UnixWare Client Software Issue 1 October 2003 115 Telephony Services UnixWare Client <DISK1> Disk 1 of 1 9. From the client where you wish to install the software, enter the pkgadd command. The pkgadd command format is as follows: pkgadd -d diskette [n] where n specifies the number ...

Installing Avaya Computer Telephony TSAPI Client Software 116 Installation Guide About Installing HP-UX Client Software The Avaya Computer Telephony HP-UX client software is distributed on CD-ROM in tar (tape archive) format. The Avaya Computer Telephony HP-UX client software comes in a multi-thread...

Removing Telephony Services Client Software Issue 1 October 2003 119 Removing Telephony Services Client Software This section contains procedures for removing Windows client software. Removing Windows 32-Bit Client Software Use the standard Windows removal procedure to uninstall the Windows 32-bit c...

Installing Avaya Computer Telephony TSAPI Client Software 120 Installation Guide Removing UnixWare Client Software Follow these steps to remove the UnixWare client software: 1. Use the pkgrm command. The system displays a list of installed packages. 2. Enter the number corresponding to the nwtslib p...

Using CVLAN 122 Installation Guide Overview CVLAN is a client/server implementation of the Call Visor PC API. (CallVisor PC is a proprietary Application Program Interface that supports the Adjunct/Switch Application Interface -- ASAI). CVLAN consists of a client component and a server component. ● T...

Implementing CVLAN and Telephony Services Issue 1 October 2003 123 Implementing CVLAN and Telephony Services Avaya Computer Telephony is an integrated software offer that includes two servers, Telephony Services Server (Tserver) and the CVLAN Server. By bundling the two software components, Avaya Co...

Using CVLAN 124 Installation Guide Figure 5-1: CVLAN and Telephony Services — Coresidency at a Glance ASAI.DLL TSLIB SDB DEFINITY ECS Avaya CT Server TSAPI Client Tserver Ph on e Phone Line NIC NIC G3PD CVLANCLI.DLL DLG MAPD JTAPI Client CVLAN Client ASAI Up to 8 logical links can be shared by CVLAN...

The CVLAN Server Issue 1 October 2003 125 The CVLAN Server If you follow the procedure Procedure for Initial, Default Installation of Avaya Computer Telephony Server Software on page 70 , the CVLAN server is installed when the checkbox for "DEFINITY G3PBX Driver and CVLAN" is selected (it is...

Using CVLAN 126 Installation Guide CVLAN Administration Guidelines for Sharing Links Keep the following information in mind if your CTI implementation supports both CVLAN and Tserver (Telephony Services Server) applications. ● Link sharing. CVLAN server and Telephony Services applications running co...

Before You Administer CVLAN Clients Issue 1 October 2003 127 Before You Administer CVLAN Clients Before you administer CVLAN take the following precautions: ● Make sure that the G3PD is not loaded. Refer to "Loading and Unloading PBX Drivers" (describes how you can load or unload the dynamic...

Using CVLAN 128 Installation Guide Adding a CVLAN Client When you establish a link for communications between the Avaya Computer Telephony server and the switch you establish a communications path for CVLAN clients (links are shared between the CVLAN server and the Tserver). Follow this procedure fo...

Basic CVLAN Client Administration Issue 1 October 2003 129 2. For each link click Admin to add a CVLAN client. The system displays the CVLAN client dialog box. 3. Click Add to add a client. The system displays the CVLAN Client name dialog box. 4. Enter the IP address of your CVLAN client, based your...

Using CVLAN 130 Installation Guide This completes the procedure to add a client. Removing a CVLAN Client 1. Follow Steps 1 through 5 of the procedure for Adding a CVLAN Client. The system displays the CVLAN client dialog box. 2. Enter a new client name or IP address and click Remove. The system disp...

Basic CVLAN Client Administration Issue 1 October 2003 131 Editing a Client 1. Follow Steps 1 through 5 of the procedure for Adding a CVLAN Client. The system displays the CVLAN client dialog box. 2. Enter the IP address of the CVLAN Client and click Edit Note: Note: Recall from the Note on page -12...

Using CVLAN 132 Installation Guide 3. Select the current IP address (135.20.70.6), and overwrite it with the IP address you want to use. Click OK. The system displays the Warning dialog box (overwriting deletes the previous client). 4. Verify that this IP address of the client that you want to edit ...

Stopping the CVLAN Server Issue 1 October 2003 135 Stopping the CVLAN Server This section describes the following methods for stopping the CVLAN server: ● Stopping the CVLAN server with the Telephony Services Controller— this procedure stops both the Telephony Services server (Tserver) and the CVLAN...

Using CVLAN 136 Installation Guide Stopping the CVLAN Service from the Windows Operating System Use this method if your Telephony Server (Tserver) is running and the CVLAN server does not seem to be operating. Follow this procedure to stop the CVLAN server from the Windows operating system. 1. Follo...

CVLAN Client Hardware and Software Requirements Issue 1 October 2003 137 CVLAN Client Platforms The CallVisor PC Local Area Network (CVLAN) client software can be installed on the following client platforms: Table 5-1: CVLAN Client Application Platforms Client Platform Operating System Server Versio...

Using CVLAN 138 Installation Guide Installing CVLAN Client Software This section contains instructions for installing CVLAN client software on Windows NT, Windows 2000, Solaris SPARC, Solaris x86, and UnixWare client workstations. Note: Note: See Table 5-1 on page -137 in for the list of supported C...

Installing CVLAN Client Software Issue 1 October 2003 141 Verifying Windows Client Software Installation 1. At the MS-DOS prompt, run "asai_test -m <server> <link number>" where <server> is the name or IP address of the CVLAN server and <link number> is the number of ...

Using CVLAN 142 Installation Guide 5. Select the cvlanxcl package. 6. Type eject to eject the CD from the CD-ROM drive. After installation has completed, asaidll.lib, asaidll.dll, header files, and some utilities will have been installed. Once you have completed the CVLAN installation, refer to the ...

Installing CVLAN Client Software Issue 1 October 2003 143 Note: Note: Solaris File Manager users may find it more convenient to access the CD-ROM by double-clicking on the cvlanxl icon in the File Manager’s / cdrom folder. 4. At the command prompt, enter the pkgadd command. The pkgadd command format...

Using CVLAN 144 Installation Guide Installing AIX CVLAN Client Software The CVLAN client software can be installed on an AIX client workstation. 1. At the command prompt, enter su to have the system grant you super-user status. The system prompts you for the root password. 2. Enter the root password...

Installing CVLAN Client Software Issue 1 October 2003 145 The mount command format is as follows: mount -F cdfs -r /dev/cdrom/device/mountpoint where device specifies the CD-ROM drive that contains the Telephony Services installation disk and mountpoint is the name of an existing directory (such as ...

Using CVLAN 146 Installation Guide Verifying UnixWare Client Software Installation 1. At the command prompt, run "asai_test -m <server> <link number>" where <server> is the name or IP address of the CVLAN server and <link number> is the number of the link on that serv...

CVLAN Software Development Kit Issue 1 October 2003 147 Removing Solaris SPARC Client Software If you want to remove the CVLAN client software from the Solaris SPARC client workstation: 1. Use the pkgrm command. A list of installed packages is displayed. 2. Enter the number corresponding to the cvla...

Using CVLAN 148 Installation Guide Figure 5-2: CVLAN SDK at a Glance CVLAN SDK Components CVLAN SAMPLE INCLUDE ASAI Relateddocuments ASAI UTILS SCRIPTS INCLUDE

Issue 1 October 2003 149 Chapter 6: Installing JTAPI Client Software This chapter contains the following sections that describe the installation procedure for the JTAPI Client software. ● JTAPI Client Packaging on page 149 ● Installing the JTAPI Client Software in the Windows Environment on page 151...

Installing the JTAPI Client Software in the Windows Environment Issue 1 October 2003 155 Setup displays the JTAPI class files dialog box. 6. Select the appropriate packaging and click Next. A message is displayed asking if the packaging selected should be added to the user’s classpath. Select Yes or...

Installing JTAPI Client Software 156 Installation Guide Setup displays the TCP/IP Server Configuration dialog box. 7. Enter the appropriate Host Name or IP Address of your Telephony Server (or Avaya Computer Telephony Server) and click Next. Once the appropriate files are copied, the installation is...

Issue 1 October 2003 159 Chapter 7: Using the JTAPI SDK In addition to the Telephony Services software, the Avaya Computer Telephony CD ROM also includes a Java Telephony API (JTAPI) Software Development Kit (SDK), for developing Java-based computer-telephony applications. This chapter contains the ...

Using the JTAPI SDK 160 Installation Guide Components of the JTAPI SDK The JTAPI SDK is the Avaya Computer Telephony implementation of the JAVA Telephony API. With the JTAPI SDK you can develop JTAPI applications that access the DEFINITY system using Avaya Computer Telephony. Figure 7-1 depicts the ...

Installing the JTAPI SDK Issue 1 October 2003 161 Installing the JTAPI SDK 1. Insert the CD into the CD-ROM drive (the Setup program runs automatically if you have not disabled the AutoRun feature). 2. Setup displays the Telephony Services Setup dialog box. Figure 7-2: Telephony Services Setup Scree...

Installing the JTAPI SDK Issue 1 October 2003 163 4. Click on the JTAPI Software Development Kit button. The Welcome screen displays.

Using the JTAPI SDK 164 Installation Guide 5. Click Next to continue with the installation. The JTAPI SDK Setup screen displays. 6. Check the appropriate components to install then click Next. If you have selected the JTAPI Client then the JTAPI Client Welcome Dialog displays. Refer to ‘‘Installing ...

Private Data Versions Supported Issue 1 October 2003 167 The Installation Status screen displays. The installation is complete. Private Data Versions Supported The Avaya Computer Telephony JTAPI client platform supports DEFINITY Private Data Version up to Private Data Version 6. For more information...

Using the JTAPI SDK 168 Installation Guide Java Client Hardware and Software Requirements See Table 7-1 for the Java Client Hardware and Software requirements. Application Development Basics 1. Obtain a JtapiPeer object using the JtapiPeerFactory class. The TsapiPeer class represents the Avaya JTAPI...

Running JTAPI Applets Issue 1 October 2003 169 Note: Note: The Simulator TLINK name will be "avaya#cstaserv#csta#<your tserver>" where <your tserver> is the name of the Windows NT, Windows 2000 or Windows XP server that the Tserver is installed on. The login and passwd are the us...

Using the JTAPI SDK 170 Installation Guide Running Applets in Internet Explorer Follow these guidelines when running appplets in Internet Explorer. 1. Make sure the ECSJTAPID.CAB file is in the same directory as your HTML web page. 2. Make sure there are lines in the web page for your java applet to...

Using the JTAPI SDK 172 Installation Guide ACD Applet This applet demonstrates the use of the JTAPI Call Center package. It gets the ACDAddresses known to the provider, and the agents logged-in at those ACD splits. It tries to log-in two agents specified as parameters in the acd.html file. To run: 1...

JTAPI Sample Applications (SDK\Jtapi\OS_Independent\Samples) Issue 1 October 2003 173 ● The ability to disconnect active call To run: 1. CLASSPATH must be modified to include ecsjtapid.jar, and the directory containing the tsapi.pro file. 2. Modify the tsapi.pro file to include the IP address or hos...

The JTAPI Exerciser Application Issue 1 October 2003 175 The JTAPI Exerciser Application The JTAPI Exerciser is a Java application that allows you to create JTAPI objects and invoke their methods interactively. Manually Installing and Running the JTAPI Exerciser For Non-Windows operating systems and...

Using the JTAPI SDK 176 Installation Guide Obtaining Version Information To obtain version information of the JTAPI client software, execute the following command from the command prompt: java ECSJtapiVersion Or in the Windows environment run the application from the JTAPI SDK start menu shortcut. J...

Using the TSAPI SDK 178 Installation Guide SDK Online Support Up to date information, including patches and Frequently Asked Questions are available at the following URL: http://support.avaya.com/ Under "CTI", select "Avaya Computer Telephony SDK Support". Avaya Computer Telephony In...

High Level View of the TSAPI SDK Issue 1 October 2003 179 High Level View of the TSAPI SDK The TSAPI SDK provides a development environment for programming TSAPI applications and developing PBX drivers. Figure 8-1 shows the components included in the TSAPI SDK. Figure 8-1: SDK at a Glance SDK TSAPI ...

Using the TSAPI SDK 180 Installation Guide Installing the TSAPI SDK Installing in the Windows Environment 1. Insert the CD into the CD-ROM drive (the Setup program runs automatically if you have not disabled the AutoRun feature). 2. Setup displays the Telephony Services Setup dialog box. Figure 8-2:...

Installing the TSAPI SDK Issue 1 October 2003 181 Figure 8-3: Telephony Services SDK Setup Screen 4. Click on the TSAPI Software Development Kit (SDK) button. Figure 8-4: Welcome Screen 5. Click Next.

Installing the TSAPI SDK Issue 1 October 2003 183 Figure 8-6: Destination Location Screen 7. Accept the default destination location and click Next to continue. Figure 8-7: Destination Folder Structure Screen 8. Review settings and click Next. The Installation is now complete.

Using the TSAPI SDK 184 Installation Guide Installing in the Unixware Environment Installing from the CD: 1. Become super-user (root): su 2. Enter the root password when prompted. 3. Insert the Telephony Services CD-ROM into your workstation CD-ROM drive. 4. At the command prompt, mount the CD-ROM a...

Installing the TSAPI SDK Issue 1 October 2003 185 Installing in the Solaris Environment 1. At the command prompt, enter the pkgadd command as follows: pkgadd -d /cdrom/cdrom0/SDK/tsapi/sparc/tsapisdk.spl 2. At the enter path to package base directory prompt, enter /usr/include/nts (or the directory ...

Using the TSAPI SDK 186 Installation Guide TSAPI Programming Environment This section summarizes the contents of the SDK\TSAPI subdirectories. "Hdrs" Directory (SDKs\TSAPI\HDRS) This directory contains header files for the TSAPI SDK.Two files are of particular importance, "attpriv.h"...

TSAPI Programming Notes Issue 1 October 2003 187 Tools (SDKs\TSAPI\TOOLS) This directory contains the Tsapi Exerciser program. Win32 (SDKs\TSAPI\Windows) This directory contains the CSTA32.LIB and ATTPRIV32.LIB import libraries. These are private data version 6 files. TSAPI Programming Notes Closing...

Using the TSAPI SDK 188 Installation Guide Version Negotiation When opening a stream, an application may negotiate with a PBX driver to agree upon the version of private data protocol to be used (as described in "Private Data Version Control" in the TSAPI for Avaya MultiVantage Programmer's ...

Windows NT, Windows 2000 and Windows XP PBX Driver Development Information Issue 1 October 2003 189 PBX Driver Installation Telephony Services for NT installs INSTTSDR.DLL, a utility library for PBX driver installation. INSTTSDR.DLL exports a function called installTelephonyServicesDriver(). Your PB...

Using the TSAPI SDK 192 Installation Guide TSAPI Sample Code In a Windows installation, the sample code can be located through the Avaya Computer Telephony TSAPI SDK entry in the Start menu. The TSAPI samples provided are complete applications that demonstrate how to program to TSAPI. Each of these ...

Using the TSAPI SDK 194 Installation Guide For More Information For more information about the TSAPI SDK, see the TSAPI SDK Readme file (SDK Readme (<DriveID>:\Readmes\TSAPI SDK Readme.txt)

Avaya Computer Telephony Installed Files 196 Installation Guide Avaya CT Server When Avaya CT server software is installed, the files listed in Table A-1 are copied to your server’s hard drive. Table A-1: Telephony Server Files File Name Destination Directory Uninstsrvc.dll C:\Program Files\Avaya\CT...

Avaya Computer Telephony Installed Files 198 Installation Guide G3PBX Driver Files When G3PBX Driver is installed, the files listed in Table A-2 and Table A-3 are copied to your server’s hard drive. Table A-2: G3PBX Driver Files File Name Destination Directory attprv32.dll C:\Winnt\system32 Used by ...

G3PBX Driver Files Issue 1 October 2003 199 Table A-3: G3PBX Driver Configuration Files File Name Destination Directory data1.cab C:\Program Files\Avaya\CT\G3PD\g3config data1.hdr C:\Program Files\Avaya\CT\G3PD\g3config data2.cab C:\Program Files\Avaya\CT\G3PD\g3config ikernel.ex C:\Program Files\Av...

Avaya Computer Telephony Installed Files 200 Installation Guide Win32 Client Files When Win32 Telephony Services Client is installed, the files listed in Table A-4 are copied to your client’s hard drive. Table A-4: Files Copied to Win32 Client File Name Destination Directory Installation Conditions ...

UnixWare Client Issue 1 October 2003 201 UnixWare Client When Telephony Services is installed on a UnixWare client, the files listed in Table A-5 are copied to your client’s hard drive. Table A-5: Files Copied to UnixWare Client File Name Destination /usr/lib/attpriv.so Client hard drive /usr/lib/li...

JTAPI Client Issue 1 October 2003 203 JTAPI Client When the JTAPI Client software is installed, the files in the following table are copied to the client’s hard drive. File Name Destination Directory Ecsjtapi.zip C:\Program Files\Avaya\CT\Jtapi Ecsjtapi.cab C:\Program Files\Avaya\CT\Jtapi Ecsjtapi.j...

JTAPI SDK Issue 1 October 2003 205 JTAPI SDK When the JTAPI SDK software is installed, the files in the following table are copied to the client’s hard drive. File Name Destination Directory Jtapi SDK Reame.txt C:\Program Files\Avaya\CT\SDKs\Jtapi jtapiex.jar C:\Program Files\Avaya\CT\SDKs\Jtapi\Jta...

TSAPI SDK Issue 1 October 2003 209 TSAPI SDK When the TSAPI SDK software is installed, the files in the following table are copied to the client’s hard drive. File Name Destination Directory TSAPI SDK Readme.txt C:\Program Files\Avaya\CT\SDKs\TSAPI Acs.h C:\Program Files\Avaya\CT\SDKs\TSAPI\Hdrs Acs...

Administering CTI Links for Definity G3PD 214 Installation Guide CTI Link Settings The following table summarizes the correct DEFINITY G3 settings for DEFINITY LAN Gateway connections. Table B-1: CTI Link Station Administration Field Name Required/Optional Contents Extension: Required Whatever fits ...

Migrating your Security Database 218 Installation Guide Converting the Security Database To convert the Telephony Services Security Database to a Windows NT, Windows 2000 or Windows XP compatible format, follow these steps: Back up the NetWare Security Database and create the flat file using one of ...

Migrating your Security Database 220 Installation Guide The SDB backup file can be found in the "SYS:\SYSTEM\TSRV\SDB\BULK_ADD" directory on your NetWare telephony server. You must put the file in the "\Program Files\Telephony Services\tsrv\sdb\bulk_add" directory on your Windows NT,...

Issue 1 October 2003 223 Appendix D: Pre-Release 11 Link Administration Instructions The following instructions apply to a Release 10 or earlier switch. Introduction This appendix describes DEFINITY-based tasks that must be performed to implement communications between the DEFINITY switch and the Av...

Pre-Release 11 Link Administration Instructions 224 Installation Guide Using the Information in this appendix This appendix makes two basic assumptions — that you have a DEFINITY switch, with the DEFINITY LAN Gateway (DLG) system already installed, and that you have a TCP/IP based LAN that is capabl...

Pre-Release 11 Link Administration Instructions 226 Installation Guide ● The DLG should be on its own separate LAN segment. To effect this, you will need two Network Interface Cards (NICs) in the Avaya CT Server, one for client access and one for the connection between the DLG and the DEFINITY G3 PB...

Pre-Release 11 Link Administration Instructions 228 Installation Guide 4. Type list configuration software-versions The SOFTWARE VERSIONS screen appears. 5. Check the SOFTWARE VERSION to verify that the correct DEFINITY software version is running on the switch. The following versions are appropriat...

DEFINITY ECS and DEFINITY PROLOGIX Administration Issue 1 October 2003 229 Note: Note: For newer versions of the switch, the STATION screen may contain more options. Only the options in Steps a through i are relevant to Avaya CT. 9. Follow Steps a through i to add an ASAI-enabled station. Completing...

DEFINITY ECS and DEFINITY PROLOGIX Administration Issue 1 October 2003 233 Note: Note: If the MAPD/DLG has already been administered to accept the default IP address of the Avaya CT server (192.168.25.20), and you want to implement a default Avaya CT configuration, skip Step 8a and 8b; go to Step 8c...

Pre-Release 11 Link Administration Instructions 236 Installation Guide Checklist for DEFINITY ECS and DEFINITY PROLOGIX with DLG/MAPD — Before You Install Avaya CT Use this checklist to make sure you have completed these tasks before you attempt to install the Avaya CT software. Table D-1: Checklist...

DEFINITY ONE Administration Issue 1 October 2003 237 DEFINITY ONE Administration DEFINITY ONE administrative tasks are done from the DEFINITY SAT (see Figure D-1). DEFINITY ONE administration refers to administering DEFINTY for Avaya CT, as opposed to DEFINTY site administration. Figure D-2: DEFINTY...

Pre-Release 11 Link Administration Instructions 238 Installation Guide DEFINITY ONE Pre-Administration — Setting Up Your Avaya CT Configuration Use this section to ensure that you know the requirements of your configuration before you administer DEFINITY ONE for Avaya CT. Basic Switch Requirements T...

Pre-Release 11 Link Administration Instructions 240 Installation Guide 4. Type display system-parameters customer-options The OPTIONAL FEATURES screen appears. 5. Check ASAI Proprietary Adjunct Links? and make sure it is set to y , (page 2 of the OPTIONAL FEATURES screen in the example above). If it...

Pre-Release 11 Link Administration Instructions 242 Installation Guide 10. Type change node-names The NODE NAMES screen appears. 11. Follow steps a and b to complete the NODE NAMES screen and define the Avaya CT server’s name and address. a. In the Name: field, type the name you want to assign to th...

DEFINITY ONE Pre-Administration — Setting Up Your Avaya CT Configuration Issue 1 October 2003 243 Procedure for Setting Up TN799 C-LAN to DEFINITY ONE (Option 2) If you are connecting to a DEFINITY via a C-LAN (running the DLG), a PROCR, and Data Module follow this procedure. Note: Note: Whenever yo...

DEFINITY ONE Pre-Administration — Setting Up Your Avaya CT Configuration Issue 1 October 2003 245 8. Type change node-names The NODE NAMES screen appears. 9. Follow steps a and b to complete the NODE NAMES screen and define the Avaya CT server’s name and address. a. In the Name: field, type the name...

Pre-Release 11 Link Administration Instructions 248 Installation Guide Configuring DEFINITY ONE and Avaya CT Figure depicts configuration settings on DEFINITY ONE and the Avaya CT Server (DEFINITY G3 PBX Driver). The "DEFINITY G3PBX Driver IP Address" corresponds to the IP address of the NIC...

Issue 1 October 2003 251 Index Numerical 10Base-T Ethernet . . . . . . . . . . . . . . . . 215 32-bit client installing files copied to hard drive . . . . . . . . . . 200 verifying . . . . . . . . . . . . . . . . . . 109 uninstalling . . . . . . . . . . . . . . . 119 , 146 A add station command . . ...