Avaya 555-250-701 - Manual

3 Support for Optional Devices Optional devices are available to expand the capabilities of the 2420 telephone. They include: • 20A Stand— Every 2420 telephone comes equipped with a convertible stand that allows you to install the 2420 telephone on your desktop or on a wall. You must replace this co...

4 2420 Telephone Components Refer to Figure 1 below to familiarize yourself with your 2420 telephone screen display, buttons, and programmable features. FIGURE 1 2420 Telephone Components Table 1 describes the 2420 telephone components presented in Figure 1. MESSA GES HOLD TRANSFER CONFERENCE DR OP ...

5 TABLE 1 The 2420 Telephone Components The following items correspond to the numbers in Figure 1. 1) Call appearance/feature buttons — For accessing incoming/outgoing lines and programmed features. An underscore indicates the currently selected call appearance. 7) Dialpad — Standard 12-button pad f...

6 2420 Telephone User Checklist The remainder of this guide contains procedures for using specific screens, features, and keys on the 2420 telephone. The following table directs you to sections explaining specific activities you may want to perform. To See Understand call appearance/feature button d...

7 The Home Screen The Home screen, which consists of three pages, displays the available call appearance/feature buttons, caller ID information, the current date and time, softkeys, and information provided by the Avaya call processing system. In general, you use the Home screen to perform standard ...

8 Navigating in the Home Screen Pages Call Appearance and Call Identification Displays By default, the 2420 telephone has eight call appearance/feature buttons per screen page; 12 call appearance/feature buttons are shown on the first two pages of the Home Screen when Call Center mode is enabled. Be...

9 Status Icons The icons displayed on the call appearance/feature buttons of your 2420 telephone are explained in the following table. These icons replace the functionality of the green LEDs and equivalent flash rates. In addition, the following icons are displayed in cer tain feature-specific appli...

10 Call-Handling Features The procedures in this section assume that you are performing call handling with the Home screen displayed on the 2420 telephone. In addition to common procedures provided in this section, refer to the Overview for the Avaya MultiVantage™ Software (555-233-767) for alternat...

11 . The Speed Dial feature allows you to have the 2420 telephone automatically dial calls to telephone numbers stored in your personal directory. See the procedures in “Managing Your Speed Dial List” on page 17 for creating and maintaining your personal 2420 telephone directory. To make a call to a...

12 . The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). To make or answer a call without lifting the handset, or to use the ...

13 . The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. While on a call, press . 2. When you hear dial tone, dial the number to which the call is to be transferred. 3. Do one of the follo...

14 The Conference feature allows you to conference up to six parties (including yourself) on a call. To add another party to a call 1. Press . 2. When you hear dial tone, dial the number of the person you want to add to the call. 3. Wait for an answer. 4. To add the person to the call, press again. ...

15 The Speed Dial Screen Using the Speed Dial screen, you can store up to 104 speed dial entries in the personal directory of your 2420 telephone. You can access this screen by pressing the SpDial softkey at the Home screen. Note: The personal directory containing your speed dial entries of numbers ...

16 Working in the Speed Dial Screen Note: After you access specific screens to manage your speed dial entries, the softkeys displayed at the bottom of the screen change to reflect the activities that you can perform. For example, when you access the Edit screen, you can choose from the Add, Delete, ...

17 Managing Your Speed Dial List Using the Speed Dial screen, you can store up to 104 speed dial entries in your personal 2420 telephone directory. You can access this screen by pressing the SpDial softkey at the Home screen. When you have created a speed dial list, the Speed Dial screen displays th...

18 Dialing Conventions It is impor tant that you observe the following conventions as you enter speed dial numbers: • You can enter telephone numbers up to 20 characters long, including special characters and spaces. • You must include the code required to access an outside line (for example, “9”) f...

19 4. When you are done entering a name, press the feature button to the left of the Number field (Edit Number screen) to advance to that field. 5. Using the dialpad, enter the telephone number for this speed dial entry. You can enter numbers up to 20 characters long, including special characters an...

20 6. Using the dialpad, edit the telephone number for this speed dial entry. You can enter numbers up to 20 characters long, including special characters and spaces. Note: You can use the feature button to the right of the Number field to go directly to the end of any existing text in that field. T...

21 The Call Log Screens The 2420 telephone can store up to 100 entries in the Call Log. By default, all new calls are logged, and the number of new calls is displayed below the date and time on your 2420 telephone (see “The Home Screen” on page 7). Note: When power to the telephone is interrupted, a...

22 The most recent call is displayed in the top-most position of the first page. When the log is full (that is, 100 calls), the log automatically deletes the oldest call information to allow for continuous logging without interruption. In addition, you can delete specific entries from the Call Log D...

23 Call Log Detail Screen The Call Log Detail screen, which is accessed from the Call Log Summary screen, allows you to: • View additional information, such as call type and the date and time that the call was processed. • Make a call to the entry displayed directly from this screen (see “Using the ...

24 Working in the Call Log Detail Screen Working in the Call Log Detail Screen To Press Make a call to the entry displayed The Call softkey View the next call log entry View the previous call log entry Remove the selected entry The Delete softkey Save the selected entry as a speed dial entry The Sav...

25 Using the Call Log The Call Log feature is factory set to record answered, unanswered, and outgoing calls. For information on disabling the Call Log or changing the call types you want logged, see “Call Log Setup” on page 35 in “Selecting Personalized Options.” To view the list of all calls recor...

26 To save an entry in the Call Log to your Speed Dial List 1. From the Home screen, press the Log softkey. The Call Log Summary screen is displayed. 2. Use and to scroll through the Call Log Summary pages. 3. When you locate an entry you want to save, press the button corresponding to the entry. Th...

27 The Label Action Screen The Label Action screen, which is accessed by pressing the Label softkey at the Home screen, allows you to: • customize the labels for the call appearance/feature buttons programmed on the call processing system • view the default labels for the call appearance/feature but...

28 Working in the Label Action Screen Note: After you access specific screens to manage the labels of your call appearance/feature buttons, the softkeys displayed at the bottom of the screen change to reflect the activities that you can perform. Note: Keep in mind that whenever you are changing the ...

29 Managing Your Call Appearance/Feature Button Labels Using the Label Action screen, you can customize the labels of the call appearance/feature buttons on the 2420 telephone and the EU24 Expansion Module (if installed), view the labels of the call appearance/feature buttons on the call processing ...

30 5. When you are done making changes, do one of the following: • To save your entries and return to the Label Select screen, press the Save softkey. • To return to the Label Select screen without saving your entries , press the Cancel softkey. • To return to Page 1 of the Home screen without savin...

31 You can delete the custom labels you created for the call appearance/feature buttons and restore the default labels from the call processing system. To restore the default labels 1. From the Home screen, press the Label softkey. The Label Action screen is displayed. 2. Press the Restore softkey. ...

32 The Options Screen The Options screen, which is accessed by pressing the Option softkey at the Home screen, allows you to set your preferences for the following: • ring pattern • screen contrast • log setup • visual ring • self test • display mode — normal display mode (8 call appearance/feature ...

33 Working in the Options Screen Note: If you press , a second screen is displayed that allows you to enable and disable the Automatic Gain Control (AGC) feature for the handset, headset, or speakerphone. It is strongly recommended that you leave the default settings unchanged; however, hearing aid ...

34 Selecting Personalized Options The Ring Pattern option on the Options screen allows you to choose a personalized ringing pattern for your telephone. You can choose from among eight different patterns. Note: If you receive an incoming call while you are working in the Ring Pattern option screen, y...

35 3. Use and to adjust the level of contrast. Note: If an EU24 is connected to your 2420 telephone, the display shows the contrast level for the EU24 as well. Press the appropriate button to indicate whether you want to adjust the contrast for the telephone or the EU24. 4. Do one of the following: ...

36 The Visual Ring option on the Options screen allows you to choose a visual alert for incoming calls. When you enable this option, the telephone rings and the lamp above the 2420 display area flashes when an incoming call arrives. To set the Visual Ring option 1. From the Home screen, press the Op...

37 When the 2420 telephone is first installed, it is set to display 8 call appearance/feature buttons per screen page. The Display Mode option on the Options screen allows users (par ticularly those working in Call Centers) to choose an alternate display of 12 call appearance/feature buttons on each...

38 The Erase All option on the Options screen allows you to erase all of the personalized settings and reset the 2420 telephone to its default settings. This option erases your customized call appearance/feature button labels and all entries saved in your Call Log and Speed Dial List. Note: The cont...

39 When the 2420 telephone is first installed, it is set to display screen text in English. The Language option on the Options screen allows you to choose another language, including: • German (Deutsch) • French (Français) • Spanish (Español) • Italian (Italiano) • Dutch (Nederlands) • Por tuguese (...

40 Using Selected Voice Features The following features are available only if your system manager has administered them as feature buttons on your 2420 telephone or has supplied you with the required feature access codes. The Abbreviated Dialing (AD) feature allows you to store selected telephone nu...

41 The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number, depending on your system. To temporarily redirect all calls to an extension or outside number of your choice 1. Press the button (if administered) (while on-hook or off-hook) or Dial the ...

42 The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group. If you can use the Directed Call Pickup feature, you can pick up a call ringing at a specific extension without the extension being a member of your pickup group. To answer a call placed t...

43 To leave a message without ringing an extension 1. Press the button or Dial the Leave Word Calling access code (while off-hook). 2. When you hear dial tone, dial the extension and listen for the confirmation tone. Message lamp goes on at the called telephone (if so equipped). 3. Hang up. To cance...

44 The Whisper Page feature allows you, if you have appropriate permissions, to make an announcement to a person at another extension currently on another call. Only the person at the other extension hears the announcement; the other person on the call cannot hear the message. To make an important a...

45 Using Display Features The following features are available only if your system manager has administered them as feature buttons on your 2420 telephone. The Call Timer and the Timer features are used to measure elapsed time on a call. The Call Timer feature , once activated, measures elapsed time...

46 To place a call to the name shown on the display 1. Pick up the handset. 2. While the name is shown, press the button (if administered) or, if you do not have a button on your set, press and then dial the number using the dial pad. Note: You can also leave your handset on-hook. The speakerphone w...

47 Tones and Their Meaning Note: The tables below describe the defaults for each ringing and feedback tone. Check with your system manager to verify if the descriptions in the Meaning column are accurate for your system. Ringing Tones are produced by an incoming call. Feedback tones are those which ...

48 Feedback Tones (continued) Tones Meaning coverage One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user. dial A continuous tone; indicates dialing can begin. intercept/time-out An alternating high and low tone; indicates a dialing error, ...

49 Index Numerics 200A Module Analog (U.S.) Adjunct Interface , 3 201A Module Recorder Interface , 3 20A Stand , 3 2420 telephone display features , 45 feedbacktones , 47 personal directory , 15 ringing tones , 47 supported languages , 39 2420 telephone components , 4 2420 telephone display , 5 A Ab...