Avaya 1230 - Manual

Welcome 12 Feature overview Your Avaya 1230 IP Deskphone supports the following features: • four context-sensitive soft keys (self-labeled) Note: Context-sensitive soft keys are Avaya Communication Server dependent. Some IP Deskphones are not configured to support context-sensitive soft key function...

Regulatory and safety information 15 Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation...

Regulatory and safety information 16 Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements Table 1 on page 16 shows the EMC compliance for various jurisdictions Jurisdiction Standard Description United States UL 60950-1 ITE equipment - Safety - Part 1: General re...

Regulatory and safety information 17 Table 2 on page 17 shows the Safety compliance for various jurisdictions. European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods o...

Regulatory and safety information 18 Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. Australia: AS/ACIF S004 : Voice Frequency Pe...

Regulatory and safety information 19 Note 1: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated i...

Regulatory and safety information 20 the user will be required to correct the interference at his own expense. The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment • Reorient or relocate the recei...

Regulatory and safety information 22 DenAn regulatory notice for Japan Connecting Power Use only Avaya-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Deskphone. Connecting to the Local Area Network Severe damage to your IP Deskphone can occur if you pl...

Regulatory and safety information 23 Location Avaya recommends that you install your Avaya 1230 IP Deskphone away from direct sunlight.

Customer service 24 Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections. Navigation • “Getting technical documentation” on page 24 • “Getting product trainin...

Using your Avaya 1230 IP Deskphone 25 Using your Avaya 1230 IP Deskphone After you familiarize yourself with the Avaya 1230 IP Deskphone features, you can start to use the IP Deskphone. This section describes how to use the Avaya 1230 IP Deskphone. Getting started The following section introduces th...

Using your Avaya 1230 IP Deskphone 26 Avaya 1230 IP Deskphone controls This section describes the controls on the Avaya 1230 IP Deskphone. Depending on your geographic region, the Avaya 1230 IP Deskphone includes key caps with English text labels. In this document, text in parentheses indicates the ...

Using your Avaya 1230 IP Deskphone 30 Press the Redial key to access the redial list. Press the Message key to access your voice mailbox when the message waiting indicator flashes. Press the Directory key to access directory services. (Directory)

Using your Avaya 1230 IP Deskphone 31 Press the Services key and use the navigation keys to access the following items: • Telephone Options — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local dialpad tone — Telephone Information — Diagnostics — Call Log Opt...

Using your Avaya 1230 IP Deskphone 32 Avaya 1230 IP Deskphone display Your Avaya 1230 IP Deskphone display is divided into three sections: • Ten user-defined feature key labels appear on the upper section. • Single-line information for items such as Date and Time, Calling Party Information, Feature ...

Using your Avaya 1230 IP Deskphone 33 Figure 3 on page 33 shows the Avaya 1230 IP Deskphone LCD screen. Figure 3: Avaya 1230 IP Deskphone LCD screen License notification Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation per...

Using your Avaya 1230 IP Deskphone 34 Audio and text message broadcast The Avaya 1230 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform yo...

Installing your Avaya 1230 IP Deskphone 36 Figure 4: Connections on the Avaya 1230 IP Deskphone Perform the following steps to connect the components of the phone and to install the phone. • “Attaching the foot stand (optional)” on page 37 • “Connecting the handset” on page 37 • “Connecting the head...

Installing your Avaya 1230 IP Deskphone 37 Attaching the foot stand (optional) Attach the foot stand in the appropriate slots, depending on the desired angle for your IP Deskphone. If you insert the foot stand into the upper slots, your IP Deskphone sits at a 25-degree angle. If you insert the foot ...

Installing your Avaya 1230 IP Deskphone 39 1. Connect the DC barrel connector to the power jack on the back of the Avaya 1230 IP Deskphone. 2. Thread the cable through the channel in the foot stand to secure the cable. 3. Plug the country-specific IEC cable into the Global Power Supply, and then plu...

Installing your Avaya 1230 IP Deskphone 40 Connecting the PC Ethernet cable Connect the CAT5e PC Ethernet cable between your IP Deskphone and your computer to enable your computer to access the LAN. 1. Plug one end of the PC Ethernet cable (not supplied) into the PC Ethernet port on the back of your...

Basic features 41 Basic features This section explains how to customize the features on your Avaya 1230 IP Deskphone to meet your requirements. Note: Call features and Flexible Feature Codes (FFC) must be assigned to your Avaya 1230 IP Deskphone and supported by system software. Contact your system ...

Basic features 44 Adjusting volume To adjust the volume: 5. Press the Enter key. The display provides information required to adjust your selection. 6. Press the Select soft key to save changes and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. 1. Pre...

Basic features 45 Adjusting the display screen contrast You can adjust the contrast using the Local Tools menu; however, Avaya recommends that you use the Telephone Options menu. Note: If an Expansion Module is attached to your Avaya 1230 IP Deskphone, changes that you make to the LCD screen contras...

Basic features 46 Selecting a language Information that appears on the display is available in multiple languages. This language setting controls the language only for Avaya 1230 IP Deskphone features. If the Language setting is password-protected, you must enter a password (SCPW) to change the lang...

Basic features 47 Configuring a headset Each headset has its own tuning parameters, and your deskphone must be configured to use the proper parameters. If you do not configure the deskphone for the proper tuning parameters, you may not be taking full advantage of the audio qualities of the headset. ...

Basic features 48 Selecting date and time format Several date and time formats are available. Formats are based on the12-hour and 24-hour clocks. Use the following procedure to select a date and time format. 3. Press the Select soft key to save the selected headset type and return to the Telephone O...

Basic features 49 Accessing display diagnostics The Display diagnostics command tests the Avaya 1230 IP Deskphone display screen and indicator lights. Use the following procedure to use Display diagnostics. Selecting a local dialpad tone When you press a key, the response can be a Dual-Tone Multi-Fr...

Basic features 50 Viewing IP Deskphone information The Local Set Info option displays the following IP Deskphone-specific information. • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Deskphone information. 2. Press t...

Basic features 51 Performing diagnostics The Diagnostics command displays the following IP Deskphone-specific information. • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Message receive or transmit) • QoS Stats Use th...

Basic features 52 Configuring Call Log Options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 52 • “Configuring New Call Indication” on page 53 • “Configuring Preferred Name Match” on page 54 • “Configuring the area codes” on page 55 Conf...

Basic features 53 To log all incoming calls including calls while IP Deskphone is busy: To log all incoming calls including calls while your IP Deskphone is busy, press the Services key and select Call Log Options from the Telephone Options menu. 1. Press the Up/Down navigation keys to scroll and hi...

Basic features 54 Configuring Preferred Name Match You can configure your Avaya 1230 IP Deskphone to display the name of the caller as defined in your Personal Directory. By default, the option is Off. 2. Press the Up or Down keys to scroll up or down, and then select the Incoming Calls option. 3. P...

Basic features 55 Use the following procedure to configure Preferred Name Match. Configuring the area codes Use the Area Code Setup menu to save up to three area codes. When a call arrives with an area code that matches one of the saved area codes, the calling number is reordered to display the tele...

Basic features 58 6. Use the dialpad to edit the number. 7. Press the Select soft key to save the configuration. or Press the Cancel soft key to keep existing configurations. or Cancel Select

Basic features 59 Selecting a ring type Use the Ring type option to configure the IP Deskphone ring tone. Use the following procedure to select a ring type. 1. Press the Services key, select Telephone Options , and select Ring type. 2. Press the Up or Down keys to scroll up or down, and then select ...

Basic features 60 Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. 1. Press the Services key, select Telephone Options , and select Call timer. 2. Press the Up or Down keys to enable or disable the Call Timer. 3....

Basic features 61 Enabling OnHook Default Path Use the OnHook Default Path option to enable Headset or Handsfree for your Avaya 1230 IP Deskphone. Use the following procedure to enable OnHook Default Path. Changing feature key labels Use the Change Feature Key label option to rename the label that c...

Basic features 63 Use the following procedure to restore the default labels. Configuring the name display format You can configure your Avaya 1230 IP Deskphone to display the name of the calling party in one of the following formats: • first name, last name • last name, first name 1. Press the Servi...

Basic features 64 Use the following procedure to configure name display format. Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the Handsfree key. Use the follow...

Basic features 65 Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, name (default) • Name, Number Use the following procedure to configure Caller ID display order. 1. Press the Services key, select Telephone Options and select Caller ID display order. 2. Pre...

Basic features 66 Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Deskphone is in normal mode. Use the following procedure to configure Normal mode indication. 1. Press the Services key, select Telephone Options , and select Normal mode indication. ...

Advanced features 67 Advanced features You can customize features on your Avaya 1230 IP Deskphone to meet your requirements. This section describes how to customize the advanced features. You and the system administrator can customize the following advanced features: • Password Admin Use the Passwor...

Advanced features 68 Managing your Station Control Password You can assign a Station Control Password (SCPW) to: • lock your IP Deskphone and prevent the misuse of your IP Deskphone • use password-protected features such as customizing the Personal Directory, using the Redial List, and using the Cal...

Advanced features 69 Turning Password Protection on or off Use the following procedure to turn Password Protection on or off. 6. Enter your new password using the dialpad. To enter special characters, press the Up key. For information about entering text, see “Using the telephone dialpad” on page 89...

Advanced features 70 Note: The default configuration for Password Protection is off. Configuring an Electronic Lock on your IP Deskphone Use the Electronic Lock feature to prevent others from making calls from your Avaya 1230 IP Deskphone. Your SCPW controls the Electronic Lock feature. To change yo...

Advanced features 71 Unlocking your Avaya 1230 IP Deskphone Use the following procedure to unlock your Avaya 1230 IP Deskphone. 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password . or 4. If you dial locally, press the Goodbye key. or If you dial the FCC remotely, dial yo...

Advanced features 72 Customizing the Personal Directory Use the Personal Directory feature to create and store up to 100 contacts of your choice. A Personal Directory entry can contain • last name (up to 24 characters) • first name (up to 24 characters) • telephone numbers (up to 31 characters) To u...

Advanced features 73 Editing an entry Use the following procedure to edit an entry in the Personal Directory. 2. Press the Add soft key. If the message “Directory is full” appears, delete one or more entries to accommodate a new entry. 3. Use the dialpad to enter the name.To enter special characters...

Advanced features 74 Deleting an entry Use the following procedure to delete an entry in the Personal Directory. 2. Press the Up or Down keys to scroll up or down, and then select the desired entry. 3. Press the Edit soft key and make the necessary changes. 4. Press the Done soft key to save the cha...

Advanced features 75 Copying an entry Use the following procedure to copy an entry in the Personal Directory. 4. Press the Yes soft key to delete the entry. or Press the No soft key to return to the Personal Directory without deleting the entry. 1. Press the Directory key and select Personal Directo...

Advanced features 76 Searching for an entry Use the following procedure to search for an entry in the Personal Directory. 6. Press the Done soft key to save the changes. or Press the Cancel soft key to return to the Personal Directory without saving your changes. 1. Press the Up or Down keys to scro...

Advanced features 77 Configuring the Local Tools menu Your Avaya 1230 IP Deskphone has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your Avaya 1230 IP Deskphone. Note: Your system administrator can establish a pa...

Advanced features 78 The function of some keys on the Avaya 1230 IP Deskphone differs based on the situation. Table 5 on page 78 describes the function of each key for navigating and using menus. Table 6 on page 78 describes the key functions in dialog boxes. Table 5: Navigation key functions in men...

Advanced features 79 When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position. Table 7 on page 79 describes the navigation key functions in Edit mode. Note: Special characters are accessed by pressing 1 . By repeatedl...

Advanced features 82 2. Local Diagnostics The 2. Local Diagnostics submenu offers the following choices: • IP Set and DHCP Information—View reports about Avaya 1230 IP Deskphone and DHCP operation. • Network Diagnostic Tools—Diagnose network problems using ping and trace route tools. • Ethernet Stat...

Advanced features 83 4. Lock Menu Your system administrator can use the Lock Menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only. Using Virtual Office Use the Virtual Office feature to transfer calls and your office IP Deskphon...

Advanced features 84 Logging on to Virtual Office If the IP Deskphone is configured for Virtual Office, the Virtual soft key is displayed, as shown in Figure 6 on page 85 . Avaya 1150E IP Deskphone No Avaya 1165E IP Deskphone Yes, with extra key restrictions IP Phone 2001 Yes, with extra key restric...

Advanced features 85 Figure 6: Virtual soft key 1. Press the Virtual soft key. 2. At the prompt, enter your user ID. 3. Press the Enter key. Virtual

Advanced features 86 A successful logon transfers all the features, time, date, and tones of your office Avaya 1230 IP Deskphone to your remote IP Deskphone. Your Virtual Office session expires after a fixed period of time which your system administrator determines. Using Virtual Office on your remo...

Advanced features 87 Using Virtual Office on your office IP Deskphone When activated for Virtual Office by a remote IP Deskphone, your office IP Deskphone logs off and is no longer operational. When you return to the office, disconnect the remote logon to regain control of your office phone. If you ...

Advanced features 88 Press Yes to allow the IP Deskphone to log out of Virtual Office or press No to remain logged in to Virtual Office and reset the IDLE timer. If no key is pressed, the IP Deskphone logs out of Virtual Office. Emergency calls on your Remote IP Deskphone If you make an emergency ca...

Operating your Avaya 1230 IP Deskphone 89 Operating your Avaya 1230 IP Deskphone This section describes how to operate your Avaya 1230 IP Deskphone. It describes operations such as entering text, making a call, using the Corporate directory, and using the Redial List. Entering and editing text You c...

Operating your Avaya 1230 IP Deskphone 90 5. Select the appropriate editing soft key for the operation you want to perform. 6. If the key you want is not visible, press the More soft key to access the next layer of soft keys. 7. Press the Up key to access the symbols. 8. Press the Left or Right keys...

Operating your Avaya 1230 IP Deskphone 91 • “Using Handsfree dialing” on page 97 • “Using the Corporate Directory” on page 99 • “Using the Personal Directory” on page 100 • “Using Predial” on page 101 • “Using AutoDial” on page 102 • “Using Ring Again” on page 104 • “Using Last Number Redial” on pag...

Operating your Avaya 1230 IP Deskphone 92 Dialing an entry Use the following procedure to dial an entry in the Callers List. Deleting an entry Use the following procedure to delete an entry in the Callers List. 1. Press the Up or Down keys to scroll up or down, and then select the desired entry. 2. ...

Operating your Avaya 1230 IP Deskphone 93 Deleting the entire Callers List Use the following procedure to delete the entire Callers List. Using the Redial List The Redial List logs a maximum of 20 outgoing calls. When the list is full, the system overwrites the oldest entry. Use the Redial List feat...

Operating your Avaya 1230 IP Deskphone 95 Deleting the entire Redial List Use the following procedure to delete the entire Redial List. Using Off-hook dialing Perform the following steps to make a call by using the handset. 1. Press the Del soft key. 2. Choose Yes to confirm the deletion of the enti...

Operating your Avaya 1230 IP Deskphone 96 Using On-hook dialing Perform the following steps to make a call without lifting the handset. 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3. Listen for the dial tone and dial the number. 4. When the called party answers, lift the handset....

Operating your Avaya 1230 IP Deskphone 97 Using Handsfree dialing Use handsfree dialing to make a call using the built-in microphone and speaker or using a headset. During a call, you can perform the following tasks: • “Terminating a handsfree call” on page 97 • “Muting a handsfree call” on page 98 ...

Operating your Avaya 1230 IP Deskphone 98 Muting a handsfree call Use the following procedure to mute a handsfree call. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode. Switching from handset mode to handsfree Use the following procedure ...

Operating your Avaya 1230 IP Deskphone 99 Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. Using the Corporate Directory The Corporate Directory feature provides an alphabetic list of entries sorted by last name. You can search by name, view additi...

Operating your Avaya 1230 IP Deskphone 100 Making a call using the Corporate Directory Use the following procedure to make a call using the Corporate Directory. Note: This feature is not available on all IP Deskphones. Contact your system administrator to find out if this feature is available for yo...

Operating your Avaya 1230 IP Deskphone 101 Personal Directory, press the Directory key, and select Personal Directory . Using Predial Use the Predial feature to enter, preview, and edit numbers before you make a call. Making a call Use the following procedure to make a call using the Predial feature...

Operating your Avaya 1230 IP Deskphone 102 Editing a Predial number Use the following procedure to edit a Predial number. Using AutoDial Use the AutoDial feature to display, store, and automatically dial telephone numbers. Using AutoDial to make a call Use the following procedure to make a call usin...

Operating your Avaya 1230 IP Deskphone 103 Storing an AutoDial number Use the following procedure to store an Autodial number. Displaying an AutoDial number Use the following procedure to display an AutoDial number. 1. Without lifting the handset, press the AutoDial key. The screen displays the word...

Operating your Avaya 1230 IP Deskphone 104 Using Ring Again Use the Ring Again feature to automatically redial the number if you receive a busy tone, or if your called party does not answer. Your Avaya 1230 IP Deskphone rings when the person you called becomes available. Activating Ring Again Use th...

Operating your Avaya 1230 IP Deskphone 105 Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again before notification. Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number. 2. Press the Ring Agai...

Operating your Avaya 1230 IP Deskphone 106 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. You can store, edit, and automatically dial frequently-called telephone numbers. Storing a Speed Call number Use the following pro...

Operating your Avaya 1230 IP Deskphone 107 Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Deskphone. Using HotLine Use the Hot Line feature to automatically dial a number. 3. Dial the Speed Call code to automati...

Operating your Avaya 1230 IP Deskphone 108 Using Intercom Calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to that member. Making an intercom call Use the following procedure to make an intercom call. Answering an intercom call during a call (non...

Operating your Avaya 1230 IP Deskphone 109 Answering a call Each incoming call causes the IP Deskphone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. Managing calls while not on a call Other than answering a call ( “Answering a call” on page 10...

Operating your Avaya 1230 IP Deskphone 110 Activating Automatic Answerback Use the following procedure to activate Automatic Answerback. Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerback. Note: Calls are not forwarded to the voice message service. Using...

Operating your Avaya 1230 IP Deskphone 111 Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup group. Answering a call at a specific extension in any pickup group Use the following procedure to answer a call at a specific extension in any...

Operating your Avaya 1230 IP Deskphone 112 Managing calls during a call You can use the following features during a call: • “Using Call Hold” on page 112 • “Using Call Waiting” on page 113 • “Transferring a Call” on page 114 • “Using Timed Reminder Recall” on page 115 • “Using Attendant Recall” on p...

Operating your Avaya 1230 IP Deskphone 113 Placing a call on hold Use the following procedure to place a call on hold. Retrieving a call on hold Use the following procedure to retrieve a call on hold. Using Call Waiting The Call Waiting feature produces a tone to alert you to an incoming call when y...

Operating your Avaya 1230 IP Deskphone 114 Answering a call during another call Use the following procedure to answer a call during another call. Returning to the original call Use the following procedure to return to the original call. Transferring a Call Use the Transfer feature to redirect a call...

Operating your Avaya 1230 IP Deskphone 115 Transferring a call to a third party Use the following procedure to transfer a call to a third party. Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. Usin...

Operating your Avaya 1230 IP Deskphone 116 Transfering a call using Timed Reminder Recall Use the following procedure to transfer a call using Timed Reminder Recall. If the transferred call is not answered, your IP Deskphone rings. Returning to the original call if the transferred call is unanswered...

Operating your Avaya 1230 IP Deskphone 117 Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP D...

Operating your Avaya 1230 IP Deskphone 118 Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure. Parking a call on a DN (not System Park DN or own DN) To park a call on a DN (not System Park DN or own DN), perform the following pro...

Operating your Avaya 1230 IP Deskphone 119 Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedure. Retrieving a parked call Use the following step to retrieve a parked call. Note: When Call Park is configured network-wide, you can use thi...

Operating your Avaya 1230 IP Deskphone 120 Recording a Calling Party (Caller) Number During a call, use the Calling Party Number feature to record the calling party number, or to charge the call to an account number. Displaying call details During an active call, use the Display feature to display t...

Operating your Avaya 1230 IP Deskphone 121 Managing calls while away from your desk You can use the following features when you are away from your desk to manage an incoming call and to ensure you do not miss a call: • “Using Call Forward” on page 121 • “Using Internal Call Forward” on page 122 • “U...

Operating your Avaya 1230 IP Deskphone 122 Deactivating Call Forward Use the following procedure to deactivate Call Forward. Reinstating a Call Forward number Use the following procedure to reinstate a Call Forward number. Using Internal Call Forward Use Internal Call Forward to forward only those c...

Operating your Avaya 1230 IP Deskphone 123 Forwarding internal calls only Use the following procedure to forward internal calls only. Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward. Reinstating Internal Call Forward number Use the following procedu...

Operating your Avaya 1230 IP Deskphone 124 Using Remote Call Forward Use the Remote Call Forward feature to forward calls on your IP Deskphone to another DN from a remote telephone. Activating Remote Call Forward Use the following procedure to activate Remote Call Forward. 1. Lift the handset. 2. If...

Operating your Avaya 1230 IP Deskphone 125 Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward. 6. Dial the number to which to forward the calls. If the number dialed is invalid, you hear a fast busy signal. 7. Press the # key. 1. Lift the handset. 2. If you ...

Operating your Avaya 1230 IP Deskphone 126 Managing multiparty calls Use the following features to enable multiparty conversations • “Using Call Join” on page 126 • “Setting up a Conference Call” on page 126 • “Using Conferee Selectable Display” on page 128 • “Using Group Call” on page 129 Using Cal...

Operating your Avaya 1230 IP Deskphone 128 Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and to disconnect a conferee from the conference call. Viewing active conferees Use the following procedure to view active conferees. Disconnecting a conf...

Operating your Avaya 1230 IP Deskphone 129 Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. Calling group members Use the following procedure to call group members. 3. For a single conferee, press the Goodbye ke...

Operating your Avaya 1230 IP Deskphone 130 Answering a group call Use the following procedure to answer a group call. Ending a group call Use the following procedure to end a group call. Note: During a group call, only the person who initiated the group call can put the call on hold. 1. Lift the han...

Operating your Avaya 1230 IP Deskphone 131 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Deskphone appear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy. Deactivating Make Set Busy Use the foll...

Operating your Avaya 1230 IP Deskphone 132 Figure 7: Call Deflect If you press the Deflect key and no special call treatment has been configured, your caller receives a busy signal.

Operating your Avaya 1230 IP Deskphone 133 Hotel applications Hotel applications are a group of hospitality features that increase the value of the Avaya 1230 IP Deskphone. In a hotel environment, guests can access the following services: • “Configuring Automatic Wake-Up” on page 133 • “Activating M...

Operating your Avaya 1230 IP Deskphone 134 Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). You hear a tone to confirm your entered time. To enter the time in a 24-hour time format, ent...

Operating your Avaya 1230 IP Deskphone 135 Verifying Automatic Wake-Up call Use the following procedure to verify Automatic Wake-Up call. Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your IP Deskphone calls. Reading meters Use the fol...

Operating your Avaya 1230 IP Deskphone 136 Changing meter Use the following procedure to change a meter. 2. Dial the Directory Number (DN) of the IP Deskphone in the hotel room. 3. Press the MRK key. 1. Press the MRK key. 2. Dial the Directory Number (DN) of the IP Deskphone in the hotel room. 3. Di...

Operating your Avaya 1230 IP Deskphone 137 Resetting a meter to zero Use the following procedure to reset a meter to zero. Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Deskphone in your room. Entering...

Operating your Avaya 1230 IP Deskphone 138 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped You hear an interrupted dial tone. 4. Press the * key. 5. Dial th...

Operating your Avaya 1230 IP Deskphone 139 Using Room Status Use the Room Status feature to display the status of a room. Displaying room status Use the following procedure to enter cleaning status. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a tw...

Operating your Avaya 1230 IP Deskphone 140 Changing the status of a room Use the following procedure to change the status of a room. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = ...

Operating your Avaya 1230 IP Deskphone 141 Paging Features The Avaya 1230 IP Deskphone supports the following paging voice call features: • “Using Call Page Connect to make an announcement” on page 141 • “Using Radio Page” on page 141 • “Using Voice Call” on page 144 Using Call Page Connect to make ...

Operating your Avaya 1230 IP Deskphone 142 Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. Using Automatic Post-selection The called party is either busy on the telephone or away from their desk. To page the called party, you do not need to ...

Operating your Avaya 1230 IP Deskphone 143 Answering a Radio Page If you carry a Radio Pager, a page indicates that a caller tried to reach you by dialing your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Deskphone. 2. Dial the Radi...

Operating your Avaya 1230 IP Deskphone 144 Using Voice Call Use the Voice Call feature to make an announcement from another IP Deskphone speaker. Making a voice call Use the following procedure to make a voice call. Responding to a voice call Use the following procedure to respond a voice call. Call...

Operating your Avaya 1230 IP Deskphone 145 • “Using Enhanced Override” on page 147 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. Using Forced Camp-on feature Use the Forced Camp-on feature to automatically call a busy telephone (internal or e...

Operating your Avaya 1230 IP Deskphone 146 Using Forced Camp-on Follow the given procedure to use Forced Camp-on. Answering a call camped-on to your extension Use the following procedure to answer a call camped-on to your extension. 1. Dial a number. You receive a busy tone. 2. Press the EnhOvr key....

Operating your Avaya 1230 IP Deskphone 147 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. 1. Dial a number. You receive a busy signal. 2. Press the EnhOvr key. or Enter the Override FFC to initiate a Forced Camp-on. If either ...

Operating your Avaya 1230 IP Deskphone 148 Using Centrex services You can use a few Centrex services from your IP Deskphone. Contact your system administrator to determine if the following features are available: • “Using Centrex or Exchange Line Switchhook Flash” on page 148 • “Using AutoDial Trans...

Operating your Avaya 1230 IP Deskphone 149 Miscellaneous call features Some call features are available only if your system administrator configures them. Contact your system administrator to determine if the following call features are available. • “Tracing calls” on page 149 • “Charging a call or ...

Operating your Avaya 1230 IP Deskphone 150 Using Call Trace without a Call Trace key Use the following procedure to use Call Trace without a Call Trace key. Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges...

Operating your Avaya 1230 IP Deskphone 151 Charging a call in progress Use the following procedure to charge a call in progress. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When you hear the dial tone, dial the number. 1. Press the Trans soft key. or Press the Conf s...

Operating your Avaya 1230 IP Deskphone 152 Charging a transferred call to an account Use the following procedure to charge a transferred call to an account. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. 1. Press the Transfer soft key. The call is placed on hold...

Operating your Avaya 1230 IP Deskphone 153 Charging a conference call to an account Use the following procedure to charge a call to an account when you add someone to a conference call 4. After you hear the dial tone, dial the number to which you are transferring the call. 5. Press the Transfer soft...

Operating your Avaya 1230 IP Deskphone 154 Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two linked IP Deskphones enable one person to signal the other. The person signaled hears a buzz. 3. Dial the charge account number. 4. Dial the number o...

Operating your Avaya 1230 IP Deskphone 155 Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. Using External Server Applications Use External Server Applications to directly access a variety of applications from your Avaya 1230 IP Des...

Operating your Avaya 1230 IP Deskphone 156 • Call Recording (CR) application in ROD Mode — Press the ROD key during an active call to record the call • Bulk Recording — For an active call or unregistered DN/Position ID, call recording is initiated even though the ROD key is not pressed.. Using SAVE ...

Operating your Avaya 1230 IP Deskphone 157 3. Press the SAVE key to save the conversation.

Troubleshooting your Avaya 1230 IP Deskphone 158 Troubleshooting your Avaya 1230 IP Deskphone This section provides basic information about troubleshooting your Avaya 1230 IP Deskphone if Virtual Office causes a problem. For additional help, see “Customer service” on page 24 . Virtual Office Virtual...

Troubleshooting your Avaya 1230 IP Deskphone 161 Flexible Feature Codes Use the Table 11 to track and organize the FFCs assigned to features by your system administrator. Server Unreachable (2) Network problem. Notify system administrator if the problem persists. VOUD configured on TN Remote IP Desk...

Troubleshooting your Avaya 1230 IP Deskphone 162 Call Forward All Calls Activate Pickup Ringing Number Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call F...

Avaya 1200 IP Deskphone LCD Expansion Module 164 Keys and descriptions For the location of the keys and components on the LCD Expansion Module, see Figure 8 on page 164 . Figure 8: LCD Expansion Module (12-key self-labeling)

Avaya 1200 IP Deskphone LCD Expansion Module 165 Table 12 on page 165 gives a description of the keys and components of the LCD Expansion Module. For information about connecting the Expansion Module, see the Expansion Module for Avaya 1200 Series IP Deskphones Quick Installation Guide (NN40050-303)...

Quick Reference 167 Quick Reference Feature operation AutoDial Store Use Display Call Forward Activate Deactivate Reinstate View number Call Pickup Call Waiting Answer Return to first call Conference Handsfree Activate (to end the call) Switch to handset Handset to handsfree Activate Headset (to end...

Quick Reference 168 Legend Services and Telephone Options menus Transfer Adjust volume or Icon Action ( ) Indicates the key cap text label. For example, (Message). Lift the handset, press the line (DN) key or the Handset key. Replace the hand- set or press to end the call. Dial a number. Press a lin...

Third party terms 171 Third party terms Third Party Terms for UNIStim sw releases4.1 thru 5.0 (Jan 2010 - Nov 2010) Certain portions of the product ("Open Source Components") are licensed under open source license agreements that require Avaya to make the source code for such Open Source Com...

Third party terms 172 * * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted. This software/database is fr...

Third party terms 179 OpenSSL The following component is licensed under OpenSSL license: OpenSSL 0.9.7b OpenSSL License /* ===================================================== * Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved. * * Redistribution and use in source and binary forms, ...

Third party terms 182 * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR AN...

Third party terms 183 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be...

Third party terms 184 dealings in this Software without prior written authorization of the copyright holder. END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license: Libpng 1.2.37 - June 4, 2009 Libpng License This copy of the libpng notices is provided for your c...

Third party terms 187 .\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: .\" 1. Redistributions of source code must retai...

Third party terms 188 Convert UTF ConvertUTF License Copyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to determine app...

Third party terms 189 Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the <ORGANIZATION> nor the names of its contribut...

Appendix 191 Appendix Sample configuration   file <dhcp>TRUE</dhcp> <manual>TRUE</manual> <ipAddress>192.168.100.10</ipAddress> <netmask>255.255.0.0</netmask> <gateway>192.254.100.254</gateway> <domainName>avaya.com</domainName>...

Terms you should know 201 Terms you should know Avaya Communication Ser ver 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Categor y 5 (Cat5) Cable and a...

Terms you should know 204 Network Address IP address. Uniquely identifies a device on the network. Used for routing information to that device. Off-hook Any line selected to make a call or receive a call. The term off- hook is applied whether (a) the end user lifts up the handset, (b) the end user p...

Terms you should know 207 VoIP Voice over Internet Protocol. This is a telephone technology where voice and control signals are transmitted over an IP, or Internet Protocol, packet-switched network. This makes more efficient use of network resources and allows more sophisticated features than tradit...

Index 209 Index A About the Avaya 2004 IP Deskphone 201 Accessing display diagnostics 49 Accessory Expansion Module 13 Adjusting volume 44 Answering a call 109 Applications 29 Area Code setup 55 AutoDial Transfer 148 Automatic Wake-Up 133 Avaya 1200 IP Deskphone Expansion Module 163 B Buzz signal 15...