Avaya 585-215-871 - Manual

Contents Issue 3.3 February 2003 7 Checking tape status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Rebuilding tape device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Recovery procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

Issue 3.3 February 2003 9 Preface Overview Avaya™ Call Management System (CMS) Sun ® Ultra™ 5 Computer Hardware Installation, Maintenance, and Troubleshooting, 585-215-871, is written for technicians who install and maintain call center applications such as Avaya CMS. Reasons for reissue Issue 3.3 o...

Organization Issue 3.3 February 2003 11 Organization This document is organized as follows: ● Introduction – Provides an overview of the Ultra 5 computer and helpline information. ● Installation – Describes how to assemble the Ultra 5 computer, connect external devices, and power-up the computer. ● ...

Preface 12 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Related documents Related documents lists sources for information related to contact center products and features. Not all documents are supported for all CMS releases or equipment. To order Avaya docum...

Related documents Issue 3.3 February 2003 13 Upgrade documents There are several upgrade paths supported with CMS. There is a document designed to support each upgrade. Note that none of the following upgrade documents are available from the publications center. ● Base load upgrades Use a base load ...

Related documents Issue 3.3 February 2003 15 Hardware documents Switch documents Document title Document number Avaya Call Management System Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 585-215-116 Avaya Call Management System Sun Fire V880 Computer Connectivity Dia...

Preface 16 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Administration documents Other documents Document title Document number Avaya Call Management System Release 3 Version 11 Administration 585-215-515 CentreVu Call Management System Release 3 Version 9 A...

Documentation Web sites Issue 3.3 February 2003 17 Documentation Web sites For product documentation for all Avaya products and related documentation, go to http://www.avayadocs.com . ! Important: ! Important: Imp ortant: Additional information about new software or hardware updates will be containe...

Issue 3.3 February 2003 19 Introduction Overview The Sun Ultra 5 computer provides a hardware platform that supports call center software applications, and is designed to do the following: ● Increase performance with the SPARC-V9 64-bit RISC architecture (includes a 400 MHz clock and a 256 KB intern...

Introduction 20 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Support If you need assistance with a problem, use the support information and help lines presented below. Frequently asked questions (FAQs) For solutions to common problems, customers and Avaya te...

Issue 3.3 February 2003 21 Installation Overview This chapter describes how to install the Ultra 5 computer and related peripheral equipment. Use the following table to check off each required procedure after completion. Procedure Completed Preparing for installation on page 22 Unpacking and invento...

Installation 22 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Preparing for installation This section contains information that will help you prepare for the Ultra 5 computer installation. Safety precautions For your protection, observe the following safety p...

Preparing for installation Issue 3.3 February 2003 23 System precautions Ensure that the voltage and frequency of the power outlet used matches the electrical rating labels on the equipment. Wear antistatic wrist straps when handling any magnetic storage devices, and printed circuit boards. The Ultr...

Installation 24 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Electrical specifications Note: Note: For power integrity, an Uninterruptible Power Supply (UPS) is recommended for all installations. Parameter Value Input current- Voltage range - Current, freque...

Preparing for installation Issue 3.3 February 2003 25 Physical specifications Environmental specifications For the most reliable system operation: ● The room must have sufficient air conditioning capacity to support the cooling needs of the entire system. ● The air conditioning system must have cont...

Installation 26 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Miscellaneous specifications Parameter Value Operating acoustic noise 5.2 decibels Idling acoustic noise 5.1 decibels Declared noise emissions in accordance with ISO 9296, measured at 23°C. Safety ...

Unpacking and inventorying the equipment Issue 3.3 February 2003 27 Unpacking and inventorying the equipment ! WARNING: WARNING: Never move the computer when the power is on. Excessive movement can cause catastrophic disk drive failure. Always power the system OFF before moving the computer. ! WARNI...

Installation 28 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Parts list Verify that you have the following components of the Ultra 5 computer: ● Ultra 5 unit (including installed cards) and power cord ● Monitor and power cord ● Monitor cable ● Keyboard and c...

Unpacking and inventorying the equipment Issue 3.3 February 2003 29 Determining the computer model This book is written for several different models of the Ultra 5 computer. The differences between the models are few. This section describes how you can tell what model you have. Features Each of the ...

Installation 30 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Physical labeling Near the left-front corner of the computer, there is a label that has the serial number and other markings from the Sun factory. The models are marked as such: ● Series 1 – No spe...

Unpacking and inventorying the equipment Issue 3.3 February 2003 31 Computer layout Familiarize yourself with the layout of the computer. Front Panel This figure shows the front panel of the Ultra 5. The diskette drive is not available if the optional second internal hard drive has been installed. R...

Setting up power Issue 3.3 February 2003 33 Setting up power To set up the AC power: ! WARNING: WARNING: DO NOT turn the computer on until you have verified that the input voltage selector switch has been set properly. Incorrect voltages will damage system components. 1. On the back of the computer,...

Installation 34 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Peripheral connectivity The following diagram shows how equipment is connected to the Ultra 5 when a SunSwift card is installed. The callouts are described in Parts list on page 36. Black Box RS-44...

Connecting the monitor and keyboard Issue 3.3 February 2003 37 Connecting the monitor and keyboard The following figure shows how to connect the monitor and keyboard to the Ultra 5. To connect the monitor and keyboard: 1. Make sure the computer power switch is set to off. 2. Connect the following co...

Installation 38 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Connecting the remote console modem This section describes how to connect the remote console modem to the computer. This modem allows personnel at a remote support center to dial in and do maintena...

Connecting to external interfaces Issue 3.3 February 2003 39 Connecting to external interfaces A variety of external I/O components and interfaces may be required depending on the configuration chosen by the customer. This section describes some of the most likely configurations. Refer to the follow...

Installation 40 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Connecting the serial port expander box To connect serial devices to the Ultra 5, you can use a Serial Asynchronous Interface/PCI (SAI/P) expander box. The SAI/P card is used to connect terminals, ...

Connecting to external interfaces Issue 3.3 February 2003 41 Connecting external SCSI devices This section describes how to connect the SCSI devices (tape drives and disk drives) to the Ultra 5 computer. SCSI devices connect to either the SunSwift card or to the Dual-Channel UltraSCSI card. SunSwift...

Installation 42 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting The following figure shows the SCSI cabling schemes that are possible with a SunSwift card that is installed in an Ultra 5 computer. SCSI devices are addressed as shown in the following table. The ...

Connecting to external interfaces Issue 3.3 February 2003 43 UltraSCSI connections The following figure shows how to connect UniPack SCSI disk drives and tape drives to an UltraSCSI card. A 68-to-68-pin VHDCI SCSI cable connects from the UltraSCSI PCI card on the back of the computer to the IN conne...

Installation 46 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Turning the system on and verifying POST Once you assemble the system, including the external devices that are shipped with your system, turn the system on and verify POST (Power On Self Test). To ...

Identifying installed PCI cards Issue 3.3 February 2003 49 Identifying installed PCI cards If there are problems with the PCI cards, do the following to troubleshoot the problem. If all PCI cards are operational, you can skip this section. At the command prompt, enter: /usr/platform/‘uname -m‘/sbin/...

Installation 50 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Setting the remote console modem options The computer supports the U.S. Robotics Sportster 33.6 Faxmodem and the Paradyne Comsphere 3910 modem for remote console access. The options for any other m...

Installation 52 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Paradyne Comsphere 3910 modem The Paradyne Comsphere 3910 modem is used for many locations outside of the United States. These modems are not optioned at the factory. Recommended options The recomm...

Setting the remote console modem options Issue 3.3 February 2003 53 Setting the options To set the options on the Comsphere 3910, use the following procedures. Configuring Factory/Async_Dial 1. Press F2 to select “Configure.” “Ld EditArea frm” is displayed. 2. Press the Right Arrow four times. “Fact...

Installation 54 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting 7. Press the Right Arrow five times to display “9600.” 8. Press F2 to select “9600.” Setting the handshake options 1. Press F1 for “Nxt.” “Asyn #Data Bits (8)” is displayed. 2. Press F1 for “Nxt.” ...

Setting the remote console modem options Issue 3.3 February 2003 55 Setting the Dial_Line strap group 1. Press the Right Arrow three times to get to the “Dial_Line” strap group. Nothing needs to be changed for CMS in the “DTE_Dialer” or “Line_Dialer” strap groups, so you can skip them. 2. Press F1 t...

Turning the system over for provisioning Issue 3.3 February 2003 57 Turning the system over for provisioning After completing the physical installation of the system, the installation continues with software provisioning. This is often done with the support of the Avaya CMS Provisioning group. Provi...

ESD precautions Issue 3.3 February 2003 63 ESD precautions Before you work on components inside the Ultra 5 computer: 1. Make sure that the computer is plugged in to AC power. 2. Make sure that the power is off. 3. Attach the Electro-Static Discharge (ESD) wrist strap to the chassis frame and to you...

Maintenance 64 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Maintaining PCI cards Overview Procedures in this section include the following: ● Identifying free card slots ● PCI card configuration on page 65 ● Installing or removing PCI cards on page 66 ● Rep...

Maintaining PCI cards Issue 3.3 February 2003 65 PCI card configuration Depending on your configuration, the PCI cards will be installed in the slots shown below. Card PCI Slot Comments SunSwiftor UltraSCSI PCI 2, 1, or 3 Required. A SunSwift card is installed in every computer to provide a dedicate...

Maintenance 66 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Installing or removing PCI cards Use the following general instructions when installing, moving, and removing PCI cards. Other sections in this chapter describe specific PCI card maintenance instruc...

Maintenance 68 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Replacing an UltraSCSI card with a SunSwift card This section describes how to replace an UltraSCSI card with a SunSwift card. This is done when the customer wants to add a second ethernet port. Pre...

Maintaining PCI cards Issue 3.3 February 2003 71 SAI/P cards The Serial Asynchronous Interface/PCI (SAI/P) card connects terminals, printers and modems to the computer. The computer can accommodate two SAI/P cards. Each SAI/P card is associated with an external, 8-port expander box. Identifying devi...

Maintaining PCI cards Issue 3.3 February 2003 75 16. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details. Removing SAI/P drivers and utilities To remove the SAI/P software drivers a...

Maintenance 76 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting 4. Enter: pkgrm SUNWsaipu This removes the SAI/P software utilities. The following message is displayed: 5. Enter: y This starts the removal of the SAI/P software utilities. The following message is...

Maintaining PCI cards Issue 3.3 February 2003 77 Installing HSI/P cards An HSI/P card supports X.25 switch links. For eight ACDS, two HSI/P cards and quad cables are needed. If the system uses TCP/IP signaling for all ACDs, HSI/P cards are not needed. Note: Note: Some CMS loads do not support the X....

Maintenance 78 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Replacing an HSI/P card To replace an HSI/P card: 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. 3. Press and hold the front panel power switch ...

Maintaining PCI cards Issue 3.3 February 2003 79 8. Attach the HSI/P quad cables, and connect the switch links to the quad cables by following the instructions described in Avaya CMS Switch Connections, Administration, and Troubleshooting, 585-215-876. Note: Note: Do not use serial port “A” to conne...

Maintenance 80 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Setting up the switch link for each ACD To change the switch link administration for each ACD: 1. Enter: cmssvc The CMS Services menu is displayed. 2. Select the run_cms option. 3. Turn off CMS. 4. ...

Maintaining PCI cards Issue 3.3 February 2003 81 Adding a second HSI/P card Use the following procedures if you are adding a second HSI/P card to a system that is already in operation. Before you do this procedure, verify that CMS is installed. To add a second HSI/P card: 1. Verify that you have a r...

Maintaining disk drives Issue 3.3 February 2003 83 Maintaining disk drives Overview Procedures in this section include the following: ● Disk drive compatibility with CMS loads on page 83 ● Prerequisites on page 83 ● Required references on page 84 ● Replacing the primary internal EIDE boot disk drive...

Maintaining disk drives Issue 3.3 February 2003 85 Replacing the primary internal EIDE boot disk drive This procedure describes how to replace the primary internal EIDE boot disk drive. If you are also adding or replacing the secondary data disk drive, use these procedures in concert with Adding or ...

Maintaining disk drives Issue 3.3 February 2003 87 Removing the primary internal boot disk drive To remove the primary internal boot disk drive: 1. Disconnect the EIDE ribbon cable from the motherboard. Remember where the EIDE ribbon cable connects to the motherboard. The following figure shows an E...

Maintaining disk drives Issue 3.3 February 2003 89 Installing the new primary internal disk drive To install the new primary internal disk drive: 1. Ensure that the jumpers on the primary internal hard drive are set to the Cable Select (CS) setting. See the following figure. 2. Using the original mo...

Maintaining disk drives Issue 3.3 February 2003 91 Closing the computer If you are also replacing the secondary internal data disk drive, do not close the computer. Continue with Adding or replacing the internal EIDE data disk drive on page 93. To close the computer: 1. If you removed the PCI card f...

Maintenance 92 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Turning on the system To turn on the system: 1. Turn on all external SCSI devices starting with the device that is farthest from the system and working toward the system. 2. Turn on the system monit...

Maintaining disk drives Issue 3.3 February 2003 93 Adding or replacing the internal EIDE data disk drive This section describes how to add or replace the internal EIDE data disk drive in the Ultra 5 computer. The optional drive, together with hardware and a new ribbon cable, is packaged separately f...

Maintenance 96 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Removing the secondary internal disk drive If there is no secondary internal disk drive, continue with Removing the diskette drive on page 97. To remove the secondary internal data disk drive: 1. Lo...

Maintaining disk drives Issue 3.3 February 2003 97 Removing the diskette drive If there is no 3.5-inch internal diskette drive, continue with Installing new cabling on page 98. To remove the diskette drive: 1. Disconnect the power cable and diskette drive cable from the rear of the diskette drive. S...

Maintaining disk drives Issue 3.3 February 2003 99 Installing the secondary disk drive To install the new secondary internal disk drive: 1. Ensure that the jumpers on the secondary internal hard drive are set to the Cable Select (CS) setting. See the following figure. 2. Attach the secondary interna...

Maintenance 102 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Adding or replacing external SCSI disk drives This section describes how to add or replace an external SCSI disk drive on an existing system. Adding or replacing a disk drive To add or replace an e...

Maintenance 110 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Setting up the disk drives After you replace defective disk drives, do one of the following: After you add new disk drives, do the following: Drive replaced Procedure Boot disk Continue with the pr...

Maintaining disk drives Issue 3.3 February 2003 111 Partitioning disk drives Requirements for partitioning data disk drives differs for the releases of CMS. R3V9 and later If you are adding new disk drives to a system where CMS is operational, partitioning is done automatically using CMS commands. S...

Maintaining disk drives Issue 3.3 February 2003 117 Partitioning and formatting a disk To partition and format a disk: 1. At the system prompt, enter: format A message similar to the following example is displayed: 2. Enter the disk number that corresponds to the disk that you added. Be sure to spec...

Maintenance 118 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting 3. Enter: partition The partition menu is displayed: 4. At the partition> prompt, enter: print The default partition table is displayed. The table for a 4.2-GB SCSI disk might look like the foll...

Maintenance 120 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting 8. When you determine that the disk partitioning is correct, enter: label ! Important: ! Important: Imp ortant: Do not forget to label the disk drive. The system prompts you to continue. 9. Enter: ...

Maintaining disk drives Issue 3.3 February 2003 121 Administering data disk drives After the data disk drives have been installed, partitioned, and formatted, you must administer the disk drives. The procedures in this section include: ● Administering new data disks, R3V9 and later ● Administering r...

Maintenance 122 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Note: Note: Depending on the size of the disks, the system may run slowly until all disks are synchronized. Administering replacement data disks, R3V9 and later If a data disk drives fails, you mus...

Maintaining disk drives Issue 3.3 February 2003 125 10. Enter: olds -setup cxtydz This attaches the new disk and grow the /cms file system, where cxtydz is the device name of the disk that you added. A series of messages similar to the following are displayed that reflect the disk drive setup proces...

Maintenance 126 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Administering a replacement data disk, R3V8 and earlier To administer a new data disk drive that is a replacement for a defective data disk drive: 1. Verify that the disk has been partitioned. 2. E...

Maintenance 128 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting 11. Continue with one of the following: ● Restoring the /cms filesystem (R3V8) on page 128 ● Restoring the /cms filesystem (R3V6 and earlier) on page 129 Restoring the /cms filesystem (R3V8) – Afte...

Maintenance 130 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Replacing the CD-ROM drive This section describes how to replace the internal CD-ROM drive. Opening the computer To open the computer: 1. Remove any CD-ROM disk from the drive. 2. If you have not a...

Maintenance 132 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Removing and replacing the CD-ROM drive To remove and replace the CD-ROM drive: 1. Loosen, but do not remove the three screws that secure the diskette drive or hard drive mounting bracket to the to...

Maintenance 134 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Turning on the system To turn on the system: 1. Turn on all external SCSI devices starting with the device that is farthest from the system and working toward the system. 2. Turn on the system moni...

Maintaining tape drives Issue 3.3 February 2003 135 Maintaining tape drives Overview Procedures in this section include the following: ● Required references on page 135 ● Ordering tapes on page 135 ● Cleaning the tape drive ● Adding, removing, or replacing tape drives on page 138 Required references...

Maintenance 136 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Cleaning the tape drive This section describes how you clean the following tape drives: ● DDS4, 4-millimeter, 20/40-GB ● SLR5, QIC, 4/8-GB ● XL/XS/DX 8-millimeter, 7/14-GB The LEDs on the tape driv...

Maintaining tape drives Issue 3.3 February 2003 137 different tape. If this clears the signal, the first backup tape is nearing the end of its life. Discard the old tape. SLR5 tape drive The SLR5 tape drive uses a dry cleaning cartridge. Each cartridge is good for about 50 cleaning cycles. Regular c...

Maintenance 138 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Adding, removing, or replacing tape drives This section describes how to add, remove, or replace an external tape drive on an existing system. Note: Note: External tape drives are pre-installed and...

Maintenance 144 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Turning on the system – To turn the system on: 1. Connect the power cord from the tape drive to a power source. 2. Turn on all external SCSI devices starting with the device that is farthest from t...

Maintaining tape drives Issue 3.3 February 2003 145 Removing a tape drive To remove a tape drive: 1. Log in to the system as root. 2. Enter the following commands: cd /dev/rmt pwd The pwd command verifies that you are in the /dev/rmt directory. 3. Enter: rm * This removes SCSI tape drive device file...

Adding memory and replacing the CPU Issue 3.3 February 2003 147 Adding memory and replacing the CPU Overview The Ultra 5 comes equipped with one bank of dual inline memory modules (DIMMs) (256 MB) installed. If you need to install additional DIMMs, they must be installed in full banks (pairs). The c...

Maintenance 150 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Adding the DIMMs To add the DIMMs: 1. Loosen the three screws that hold the diskette or second hard disk drive bracket and move the disk drive out of the way. See the following figure. The computer...

Troubleshooting 154 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Using the remote console Overview If your system does not boot, or the system cannot be diagnosed locally, remote support personnel might want to redirect control of the console port from the l...

Troubleshooting 156 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Redirecting the remote console back to the local console To redirect control of the console port from the remote console back to the local console: 1. At the remote console, enter: /cms/install...

Using the remote console Issue 3.3 February 2003 157 Redirecting the console using OpenBoot mode This procedure describes how to use the OpenBoot mode to redirect the local console to serial port A. Use the OpenBoot mode to redirect the remote console port when the Solaris method does not work. This...

Using the remote console Issue 3.3 February 2003 159 Method 1: from the remote console – To redirect control of the console port from the remote console back to the local console: 1. Do one of the following: ● At the remote console, if the system is in UNIX, enter the following commands: eeprom outp...

Troubleshooting 160 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Method 2: from the local site – The onsite technician will use this procedure from the local site. Use this method only when Method 1 will not work. ! CAUTION: CAUTION: This method of redirecti...

Tools Issue 3.3 February 2003 161 Tools There are several tools available to help diagnose hardware problems: ● Using the prtdiag command on page 162 ● System messages on page 163 ● OpenBoot PROM firmware tests on page 164 ● OpenBoot diagnostic tests on page 169 ● POST diagnostic messages on page 17...

Troubleshooting 162 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Using the prtdiag command The prtdiag command displays system diagnostic information. To display this diagnostic information, enter: /usr/platform/‘uname -m‘/sbin/prtdiag -v | pg The following ...

Tools Issue 3.3 February 2003 163 System messages System messages can alert you to system problems, such as a device that is about to fail. By default, many of the messages are displayed on the system console and are stored in /var/adm . You can display system messages with the dmesg command. Here a...

Troubleshooting 164 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting OpenBoot PROM firmware tests The OpenBoot PROM (OBP) On-Board firmware performs a routine set of firmware and hardware tests. Note: Note: Different versions of Solaris have different versions o...

Tools Issue 3.3 February 2003 165 Test descriptions The following table lists some of the OpenBoot PROM On-Board firmware test commands. Note that some commands give responses for the tests. Other tests just display the ok prompt when the test passes. Additional references – See the Sun OpenBoot 3.x...

Troubleshooting 166 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Probing IDE devices Symptom – The internal IDE disk drives are reporting errors. Solution – Check the status of the IDE disk drives. 1. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the ...

Tools Issue 3.3 February 2003 167 ! CAUTION: CAUTION: If you fail to enter these commands, any reboots that you do in the future will stop at the boot prompt instead of proceeding through the normal boot-up process. setenv auto-boot? true boot -r The system reboots. Probing SCSI devices Symptom – Th...

Tools Issue 3.3 February 2003 169 OpenBoot diagnostic tests OpenBoot Diagnostics (OBDiag) is a menu-driven tool that diagnoses system hardware. OBDiag performs root-cause failure analysis on the referenced devices by testing internal registers, confirming subsystem integrity, and verifying device fu...

Troubleshooting 172 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting POST diagnostic messages To use the Power On Self Test (POST) messages (during a reboot) to diagnose remote hardware problems: 1. At the ok prompt, enter: boot 2. Scan the displayed messages on...

Tools Issue 3.3 February 2003 173 OpenBoot initialization commands The following table describes the OpenBoot initialization command sequences that are provided by the system. These commands are useful in some situations in which the system fails to boot. To use the commands, hold down the keys afte...

Troubleshooting 174 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Diagnosing LED patterns Many hardware components of the computer have LEDs that can be used to diagnose problems. This section describes those LED patterns. Keyboard LED patterns During POST, L...

Troubleshooting 176 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Sun Validation Test Suite (VTS) The SunVTS™ supports diagnostics in the following areas: ● Connection test. Minimal access of device to verify its accessibility and availability. ● Functional t...

Troubleshooting disk drives and CD-ROM drives Issue 3.3 February 2003 177 Troubleshooting disk drives and CD-ROM drives This section provides hard drive and CD-ROM drive failure symptoms and suggested actions. Symptom – A hard drive read, write, or parity error is reported by the operating system. A...

Troubleshooting 178 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Symptom – The hard drive or CD-ROM drive fails to respond to commands. Solution – When the hard drive or CD-ROM drive fails to respond to commands: 1. Enter: /usr/sbin/shutdown -y -i0 -g0 This ...

Troubleshooting tape drives Issue 3.3 February 2003 179 Troubleshooting tape drives Overview Use the following procedures to troubleshoot tape drives: ● Checking tape status ● Rebuilding tape device drivers on page 181 Checking tape status For many procedures, you must identify what tape drive, by d...

Troubleshooting tape drives Issue 3.3 February 2003 181 Rebuilding tape device drivers As tape drives are added to and removed from a system, the device instance numbers can get out of sequence with the number of tape drives. For example, if a system has two tape drives, and one is removed, the syst...

Troubleshooting 182 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Recovery procedures This section contains procedures to follow when certain conditions or errors occur. Preserving data after a system failure Enter the sync command at the ok prompt to force a...

Recovery procedures Issue 3.3 February 2003 183 Power-off sequence – To turn off the power: 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. 3. Turn off the system. 4. Turn off the system monitor. 5. Turn off all external SCSI devices starting with...

Troubleshooting 184 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Probe command warnings Symptom – When using any of the probe commands, the following message is displayed: ! CAUTION: CAUTION: Do not continue. Answer n . Do not answer y . Solution – To recove...

Recovery procedures Issue 3.3 February 2003 185 Reseating HSI/P cards The HSI/P cards may appear to be faulty when they just need to be reseated in the PCI slot. Before you replace the card, try reseating the card. To reseat an HSI/P card: 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdow...

Troubleshooting 186 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Remote console port problems This section contains problems you may encounter with the remote console port. Symptom – The remote console port will not initialize for dialing in or dialing out. ...

Installing an optional second internal hard drive Issue 3.3 February 2003 193 Installing an optional second internal hard drive This section describes how to add or replace the internal EIDE data disk drive in the Ultra 5 computer. The optional drive, together with hardware and a new ribbon cable, i...

Installing memory Issue 3.3 February 2003 201 Installing memory Overview The Ultra 5 comes equipped with one bank of dual inline memory modules (DIMMs) (256 MB) installed. If you need to install additional DIMMs, they must be installed in full banks (pairs). Opening the computer To open the Ultra 5 ...

Installing memory Issue 3.3 February 2003 203 Adding the memory modules To add the memory modules: 1. Loosen the three screws that hold the diskette or second hard disk drive bracket and move the disk drive out of the way. The computer must have at least two identical DIMMs installed in paired socke...

Installing PCI cards Issue 3.3 February 2003 205 Installing PCI cards This section consists of the following: ● PCI card configuration ● Installing PCI cards on page 206 PCI card configuration Depending on your configuration, the PCI cards will be installed in the slots shown below. Card PCI Slot Co...

Issue 3.3 February 2003 209 Glossary Automatic Call Distribution (ACD) A switch feature. ACD is software that channels high-volume incoming call traffic to agent groups (splits or skills). Also an agent state where the extension is engaged in an ACD call (with the agent either talking to the caller ...

SCSI ID 210 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting SCSI ID Each tap on the SCSI bus is required to have a unique identification or address, which is the SCSI ID. The ID is set by a target address switch located on each device. SCSI Single-Ended Bus A v...

Issue 3.3 February 2003 211 Index A ACD switch link setup . . . . . . . . . . . . . . . 80 adding external SCSI disk drives . . . . . . . . . . . . 102 memory . . . . . . . . . . . . . . . . . . . . 147 second internal disk drive . . . . . . . . . . 93 , 193 tape drive . . . . . . . . . . . . . . . ...