Topcom 520 - Manual

8 Deskmaster 3.2 Place For the placement of your phone, please ensure:• Do not place the phone in an area where it may come into contact with water and chemicals. • Plastic support pads of the phone: The equipment has been manufactured for usage in normal environments. Chemical influences from the a...

4 USER INTERFACE CONCEPT 4.1 Selecting the language It is possible to set the display texts in different languages. • Select the system parameter menu … • Select the language menu. The menu can be directly accessed using the shurtcut 261 • Confirm to enter • Scrolling : You can now select the differ...

10 Deskmaster For users already familiar with the features of the phone, direct menu access mechanisms are provided:• Each menu item (function) is displayed with a 3 digit function code in front of the function name (display of function codes can be switched off). The menu/function can be directly a...

11 Deskmaster 5.2 Incoming Call When you use different MSN numbers on an ISDN line you can program up to 3 MSN number insidethe Deskmaster ISDN phone. When you get an incoming call, the Deskmaster will display on theupper-line of the display the number that is calling and on the second like the MSN ...

• Hands free ON again: Keep hands free pressed and replace handset on hook. • End connection: Press hands free key. Note : With high background noise, no speech may be received. In this case it is better to use the handset, otherwise your calling partner might not understand you. 5.6 Preparatory Dia...

13 Deskmaster 5.8 Special Dialling Procedure The ISDN telephone supports special dialling procedures that can be used in the ISDN network forexample : CUG (closed user groups) or SUB (subadressing).The keys * and # are used to activate these functions :• * + 4 digits = dialling with subadres • # + 2...

14 Deskmaster 6 DIALLING WITH COMFORT 6.1 Last Number Redial You can automatically redial the last manually dialed number, e.g. because the called subscriber wasbusy or did not answer the call. • Handset offhook or hands free key pressed. • Press redial key. Note : Last number redial is also possibl...

15 Deskmaster • SEARCHING: If a character is entered, the first entry starting with that character will be selected from the phone book and the cursor moves a step to the right. Entering the following characters, the search becomes more and more precise. Pressing the RIGHT arrow key will display the...

• Select note. • RIGHT arrow to go to the next option. Confirm deletion with OK. • RIGHT arrow to go to the next option. Change the entry. The last empty entry will always be offered as “new note” until all records are occupied. During a connection, the phone number of the connected party may be sto...

17 Deskmaster 7.1.2 Broker You have established a second call and you want to switch between both calls: • 2nd call active, 1st call on hold. • Press the flash key “R” followed by ”2“. Connected to the 1st call. • Press the Flash key “R” followed by ”2“. Connected to the 2nd call. 7.1.3 Party Confer...

18 Deskmaster V.24 port • Status information of the data port or to disconnect thedata connection. (only deskmaster 510/520 model) AB port • Status information of the AB port. (only deskmaster 520 model) • All connections will be broken. 7.2 Parking a connection On an ISDN bus, a call can be parked ...

8 INCOMING CALL DURING A CONNECTION During a call, another incoming call will be indicated by a special ringing tone and a message on thedisplay of the phone. 8.1 A 2nd Incoming Call (Call Waiting) • Connection state.• A short ringing tone will indicate another incoming call. • Requirement: The call...

Please note, that Call Forwarding has to be enabled in the ISDN Exchange. In addition, the own MSNnumber has to be programmed for your phone. (See section Programming – Programming Multiple Subscriber Numbers (MSN)). 9.1.1 Call Forwarding Enabled/Disabled • Idle State.• Go to the menu item diversion...

21 Deskmaster • Go to the menu item barring. (Function code “300” will be displayed optionally.) • Select the submenu. • Scroll the menu to go to the required function. • Scroll the menu to go to the required function. • Scroll the menu to go to the required function. • Select the function displayed...

22 Deskmaster 9.4 Call Log Incoming calls, which have not been answered, will be recorded in a call log of unanswered callstogether with:• Caller ID; • Date and Time of the (last) call; • Number of calls from that subscriber; • UUS texts (if any). There are 20 records available for that function. If...

23 Deskmaster • Idle state, LED for the INFO key flashes. • Scroll the list of programmed features. • Scroll the list of programmed features. • Select the displayed function. • Switch function OFF. The programmed feature “Call Waiting” will be disabled. 9.6 Direct Feature Access As an experienced us...

24 Deskmaster 10 RINGER CONFIGURATIONS 10.1 Quiet Function (do-not-disturb) The audible ringer will be switched off for all incoming calls. The calls will still be indicated on the dis-play. 10.1.1 Function ON • Idle state. • Go to the menu item Quiet. (Function code “230” will be displayed optional...

25 Deskmaster • Select a register (1 of 5) and enter the phone number required. By specifying the filter type, you can define, whether the programmed numbers should be signalledby the audible ringer or not. The following functions are available: Menu Function Filter Off • The filtering on barring of...

26 Deskmaster 10.3.1 Access to Ringing Tone Programming • Idle state. • Go to the tone ringer menu (Function code “210” will be displayed optionally.) • Scroll the available menus to go to the required MSN or the special tone. • Scroll the available menus to go to the required MSN or the special ton...

27 Deskmaster • Go to the special ringer menu. • Select the melody with the RIGHT and LEFT arrow keys(7 melodies available). • Select the volume with the RIGHT and LEFT arrow keys(7 volumes available). • Select the automatic loudness increment with the RIGHT and LEFT arrow keys (ON or OFF). • Confir...

28 Deskmaster 11.2 Scheduling a New Appointment • Last Entry. • Go to the required appointment type with the arrow keys:1time/daily/weekly/monthly • Enter date/time. The actual date is preselected and can be changed using thearrow keys and the keypad. • Enter the phone number related to the appointm...

29 Deskmaster • Appointment will be rescheduled by 5 minutes, confirm with OK. • The appointment entry may be changed, confirm with OK. (see “Changing or Deleting an Appointment”) • The appointment entry may be deleted, confirm with OK.(See “Changing or Deleting an Appointment”) • Appointment expire...

30 Deskmaster 13 PROGRAMMIING & CONFIGURATIONS 13.1 Alphanumeric characters To enter a name into the telephone book, using the keypad of the ISDN telephone, each numeric keyhas some alphanumeric characters: Key 1 x 2 x 3 x 4 x 5 x 6 x 7 x 8 x 9 x 10 x 11 x 12 x 13 x 14 x 1 , - ? ! , . : “ ‘ ( ) ...

32 Deskmaster 13.2.3 Deleting a Phone Book Entry • Go to the prg. tel. book menu as described above. • The first available entry from the phone book will be displayed.Scroll to the entry to be deleted, using the arrow keys or by entering the name using the dialling keypad.(See section “Dialling from...

33 Deskmaster 13.4 Programming Password Protection The ISDN Deskmaster contains a password function which allows access to several features of thephone after entry of a user programmable password. With password protection enabled, the operatorwill be prompted to enter a four digit password. The foll...

34 Deskmaster 13.5 Programming Multiple Subscriber Numbers (MSN) By programming an MSN number, each phone of the ISDN bus can be directly addressed upon an incoming call. This of course requires that this “dial-in” number is known to the caller. If no MSN hasbeen programmed, the ISDN phone will acce...

35 Deskmaster 13.6 Programming the prefix You can program your Deskmaster according your application and country where it is used. PABX Prefix If you use the Deskmaster behind a pabx system, the telephone can automatically add the digits foran external line before each incoming number. So you can us...

36 Deskmaster 13.7 Telephone reset It is always possible to reset your unit back to the default settings and clear all memories. • select the system parametermenu • Select the reset menu. The menu can be directly accessedusing the shortcut 264 • Confirm to enter. • Press OK to reset the unit • The u...

37 Deskmaster 13.9 User to User Signalling (UUS) The ISDN phone can be programmed to automatically release a preprogrammed text message on outgoing calls. This function allows you to send a short message to a phone without establishing aconnection. There are 5 fixed, standard texts and 1 user progra...

38 Deskmaster • Select the menu item LCR • Select new entry • Input carrier name (max. 8 characters) • Enter a carrier name via the keypath • Enter the carrier prefix : this is the number that will automatically be added before the tel. Number (max. 8 digits) • Enter the prefix : these are the first...

39 Deskmaster 14 DATA INTERFACE The following functions and PC options are only available on the Deskmaster 510i and 520i. The configuration V.24 port allows direct connection to a PC and therefore enables:• Computer Telephony Integration (CTI); • Access to On-Line Services and to the Internet or da...

• Press the right mouse button. • Select “Properties” option. • Select “Server type” (see Internet Provider). • Select “TCP/IP settings” and fill in the right data (see Internet Provider). • Select “OK”. The Internet connection is now established and all settings are finished. 14.3 CTI Software Inst...

Dialling from the PC Direct dialling from journal, phone books, etc. Caller Identification Automatically generate notes on incoming and outgoing calls with (ISDN calls) date/time stamp and caller information from the internal database. Group Listening With the ISDN phone controlled from the PC scree...

43 Deskmaster - The analog port can have its own MSN number, which should be programmed as described in thesections before. If this MSN has not been set, the analog port will react to all incoming calls (as the ISDN phone would). Note : The analog extension is fed by the Deskmaster 520i. If you conn...

44 Deskmaster 15.4 Flash commands on analogue port When you have an analogue telephone with Flash key, you can handle two calls at the same time onthe analogue port. Use following commands: (R = flash key) Command Function State R To hold active line 1 connected call R To answer second incoming call...

45 Deskmaster • Select the menu entry to AB port • Select the required service type • Select the required service type • Select the required service type • Select the required service type To set the analogue device as fax Gr2/Gr3 select ‘fax’. IMPORTANT : Changing the type of call of the analogue d...

48 Deskmaster 17.2.2 Voice Codes <cr> Call reference <nb> ISDN number <ch> Charging info Number String 0 OK 1 CONNECT/<cr>/<nb> 2 RING/<cr>/<nb> 3 DISC/<cr>/<nb>/<ch> 4 ERROR 56 NO DIAL TONE/<cr>/<nb> 7 BUSY/<cr>/<nb>...

11 Bit Option 0-2 &K (flow control, d = 0) 3 &R (RTS option, d = 0) 4-7 reserved default: 00 (0 x 00) 12 reserved 17.2.4 External Interfaces (Microsoft TAPI) The Deskmaster 510i and 520i provides a TSPI driver for the Microsoft Telephone ApplicationProgramming Interface (TAPI). All ISDN phon...

51 Deskmaster 19 QUICK OPERATION GUIDE Feature Operation Remarks Outgoing Call For hands free operation, press instead of lifting handset. Incoming Call Redial (last number) Dial from Phone Book Search entry by typing characters from dial keypad. Check Press unanswered call list Unanswered Calls key...