Nortel 2001 - Manual

About the IP Phone 2001 10 Figure 1 illustrates the IP Phone 2001. Figure 1: IP Phone 2001 Telephone controls Note: Your IP Phone 2001 may come with optional key caps. Text in parenthesis indicate labels appearing on the key caps. For example, (Goodbye). Use the Volume control bar to adjust the volu...

About the IP Phone 2001 13 Telephone display The IP Phone 2001 has two display areas: • The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, user-entered digits, date and time information, and set information. • The lower d...

About the IP Phone 2001 14 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone. Call features and FFCs must be assigned to your teleph...

Connect the IP Phone 2001 components 16 Connect the IP Phone 2001 components Before you begin Steps 1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset. 2. Connect one end of the CA...

Connect the IP Phone 2001 components 17 Figure 3: IP Phone 2001 connections

Configure options on the IP Phone 2001 19 Use the Telephone Option menu To use the Telephone Option menu: (Services) 1. Press the Services key. 2. Press the Navigation keys to scroll and highlight Telephone Option . 3. Press the Select key. 4. Press the Navigation keys to scroll and highlight an opt...

Configure options on the IP Phone 2001 20 Adjust volume To adjust the volume, press the Services key and select Volume adjustment... from the Telephone Option menu. Choose one of the following: • Ringer • Handset • On-hook dialing/listen • Buzzer To adjust Ringer volume: 1. Press the Navigation keys...

Configure options on the IP Phone 2001 21 To adjust Handset listen volume: 4. Choose one of the following: — Press the Select key to save the volume level and return to the Telephone Option menu. — Press the Cancel key to keep existing settings. 1. Press the Navigation keys to scroll and highlight H...

Configure options on the IP Phone 2001 22 To adjust On-hook dialing/listen volume: 1. Press the Navigation keys to scroll and highlight On-hook dialing/listen . 2. Press the Select key. 3. To increase or decrease the On-hook dialing/listen volume, choose one of the following: — Press the Lower/Highe...

Configure options on the IP Phone 2001 23 To adjust the Buzzer volume: 1. Press the Navigation keys to scroll and highlight Buzzer . 2. Press the Select key. 3. To increase or decrease the buzzer volume, choose one of the following: — Press the Lower/Higher soft keys. — Press the Navigation keys. 4....

Configure options on the IP Phone 2001 24 Adjust display screen contrast To adjust the LCD display screen contrast, press the Services key and select Contrast adjustment from the Telephone Option menu. To adjust display screen contrast: 1. To increase or decrease the display contrast level, choose o...

Configure options on the IP Phone 2001 25 Select a language The display is available in multiple languages. To choose a language, press the Services key and select Language… from the Telephone Option menu. To select a language: 1. Press the Navigation keys to scroll and highlight the desired languag...

Configure options on the IP Phone 2001 26 Select Date/Time format There are several Date/Time formats. Formats are based on the 12-hour clock and the 24-hour clock.To select a date/time format, press the Services key and select Date/Time… from the Telephone Option menu. To select a date/time format:...

Configure options on the IP Phone 2001 27 Select Local DialPad Tone The Local DialPad Tone option enables a pressed telephone dial key to produce Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. To choose a local dialpad tone, press the Services key and select Local DialPad Tone ...

Configure options on the IP Phone 2001 28 Select Ring type The Ring type option sets the telephone’s ring tone. To choose a ring type, press the Services key and select Ring type… from the Telephone Option menu. To choose a ring type: 1. Press the Navigation keys to scroll and highlight one of the r...

Configure options on the IP Phone 2001 29 View set information The set information option displays the following set-specific information: • IP address • Hardware ID of the IP Phone • Current firmware version To view set information, press the Services key and select Set Info from the Telephone Opti...

Make a call 30 Make a call This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2001. Use Off-hook dialing Use On-hook dialing 1. Lift the handset. 2. Dial the number. or 3. To terminate the call, choose one of the following: — Replace...

Make a call 32 Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: To edit a Predial number: 1. Without selecting the Line (DN) key, enter the number to be dialed. (Line) 2. Press the Line (DN) key to dial the number. 3. Lift the handset when the c...

Make a call 34 Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: To call a Ring Again party when you receive notifi...

Make a call 35 To deactivate Ring Again before notification: Redial last number called Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: or Choose one of the following: — Before hearing the notification tone, pr...

Make a call 36 Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. To create a Speed Call number: To make a Speed Call: 1. Press the Speed Call Controller key. The triangular icon flashes, indicating programming mode. 2. At the...

Make a call 37 Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 3. Dial the Speed Call code to automatically dial the number. 1. Lift the handset. 2. Choose one of the followi...

Answer a call 38 Answer a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash. To answer a call: Note: Do not use the Line (DN) key to answer a call. Lift the handset.

While on an active call 39 While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second ...

While on an active call 40 To return to the original call, if the transfer is incomplete: Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To activate Timed Reminder Recall: 2. Dial the DN number to which the call is ...

While on an active call 41 If the transferred call is not answered, your telephone rings: or — Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops. 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: — Press...

While on an active call 42 Use Call Park Use the Call Park feature to hold temporarily (parked) and retrieve a call from any telephone. Using Call Park does not tie up a line and, when configured network-wide, can be used across networks. A System Park Extension can be set to automatically park most...

While on an active call 43 To retrieve a parked call: 1. Lift the handset. 2. Press the Park key. 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified time period, it rings back to your telephone or the attendant.

While on an active call 44 Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: 1. Press the Call Party key. The caller is placed on h...

While on an active call 45 Trace a Malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system administrator to configure this feature on your telephone. To activate Call Trace: or 1. Press the Transfer key ...

While away from your desk 46 While away from your desk This section describes features that are used when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is in the process of ringing, that call cannot ...

While away from your desk 47 To reinstate Call Forward to the same number: Use Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls ...

While away from your desk 48 Use Remote Call Forward Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone. To activate Remote Call Forward: 1. Lift the handset. 2. If calling from a telephone outside the system, dial your direct system access...

While away from your desk 49 To deactivate Remote Call Forward: 7. Press the # key. 1. Lift the handset. 2. If calling from a telephone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Pa...

While away from your desk 50 Secure your telephone The Electronic Lock feature is controlled using your Station Control Password. To change your Station Control Password , please refer to “Security features” on page 14. To lock your telephone: To unlock your telephone: 1. Lift the handset. 2. Dial t...

Talk with more than one person 52 Talk with more than one person This section describes features that enable conversations between more than two people. Set up a conference call Use the Conference feature to set up a conference call for three or six people, including yourself. The number of people t...

Talk with more than one person 53 If the person you attempt to add to the conference is unavailable: (Goodbye) 1. Press the Goodbye key. (Line) 2. Press the Line (DN) key to return to your original call .

Talk with more than one person 54 Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: To answer a Group Call: Note: When you answer a Group Call, three 10-second tones notify you that there is a g...

Talk with more than one person 55 To end a Group Call: (Goodbye) Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the...

Work without interruption 56 Work without interruption This section describes features that provide uninterrupted work time. Use Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: To deactivate Make Set Busy: 1. Lift the handset....

Additional call features 57 Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. To use Cal...

Additional call features 58 Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dia...

Additional call features 59 To charge a call to an account when you transfer a call: 3. Dial the charge account number. (Line) 4. Press the Line (DN) key to return to the call. 1. Press the Transfer key. The call is placed on hold. 2. Dial the Call Detail Recording FFC. 3. Dial the charge account nu...

Additional call features 61 Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: T...

Additional call features 62 Use Forced Camp-on Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: To answer a call camped-on to your extension: You receive a busy sig...

Additional call features 63 Override a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: To end the connection: Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a cal...

Additional call features 64 Use Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet–me code from any telephone. To use Automatic Preselection (Meet–me page): 1. Lift the handset. 2. Dial t...

Additional call features 65 To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the called party, there is no need to redial the number of the called party. To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone ...

Additional features 67 Additional features Virtual Office When you are away from your office telephone, use the Virtual Office feature to transfer calls and all of your telephone's features to a remote telephone. Note 1: Consult your system administrator to verify if the Virtual Office feature is av...

Additional features 68 4. Enter your User ID (for example, your DN including the access code) at the prompt. Note: This must be an ESN number. 5. Press the Select key. 6. At the prompt, enter the home Station Control Password (SCPW) . Note 1: If the User ID is not found locally, the message “Locatin...

Additional features 69 Virtual Office on your remote telephone Figures 4 to 7 illustrate IP Phones logged on to an IP Phone 2001 using Virtual Office. Figure 4: Logged on to an IP Phone 2001 using an IP Phone 2001 Figure 5: Logged on to an IP Phone 2001 using an IP Phone 2002

Additional features 71 Virtual office on your office telephone When activated for Virtual Office by a remote telephone, your office telephone is logged out and is no longer operational. A Logged Out message displays on your telephone alerting you that your office telephone is being used for Virtual ...

Additional features 72 To regain operation of a telephone being used for Virtual Office: Virtual Office logout To log out from a remote telephone: Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: a. Press the Home key. b. Enter your User ID an...

Additional features 73 Troubleshoot Virtual Office When you use Virtual Office, error messages may display on-screen. The following table lists error messages and actions to correct the causes. Table 1: Troubleshoot Virtual Office (Part 1 of 3) Displayed Message Probable Cause Action Busy, try again...

Additional features 74 Locked from Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote telephone has no Station Control Password. Notify system adminis...

Additional features 76 Media Gateway 1000B The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local mode. Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check local mode functio...

Additional features 77 Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in ten minutes. (Services) 1. Press t...

Additional features 78 Troubleshoot MG 1000B When you use MG 1000B, error messages may display on–screen. The following table lists error messages and actions to correct the causes. Table 2: Troubleshoot MG 1000B Display Message Probable Cause Action Local Mode Test Local mode. Press the Services ke...

Hospitality features 79 Hospitality features Hospitality features are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined ...

Hospitality features 80 To quit an Automatic Wake-Up call: To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. (Goodbye) 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up ...

Terms you should know 83 Terms you should know Attendant A telephone operator in your organization. Calling Party Name Display Information appearing on the LCD display screen such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Balanced 100 Ohm cable a...

Terms you should know 84 Fixed key The hard-labeled keys on your telephone. Flexible Feature Codes (FFCs) Specialized codes entered using the dial pad that enable features (for example, Ring Again). Goodbye key A fixed key used to end an active call. Indicator An LCD or an LED that indicates the sta...

Terms you should know 85 Message waiting indicator/Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to mak...

Terms you should know 86 Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. These keys are also used to configure parameters in the Telephone Option menu. Special dial tone The three c...

Terms you should know 87 Volume control bar A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, and the speaker.

Index 89 Index A About the IP Phone 2001 9Answer a call 38Attendant 83Automatic Wake-Up 79 B Basic features 9 C Call features and Flexible Feature Codes 14Call Forward 46Call Page 57Call Page Connect 57Call Park 42Call party information 83Calling Party Number 44Charge a call or charge a forced call ...

Nortel Networks Communication Server 1000 IP Phone 2001 User Guide Copyright © 2004 Nortel Networks All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant...