Page 3 - Notice
Notice This user guide is released by Inter-Tel (Delaware), Incorporated and provides information necessary to use Inter-Tel Basic Voice Mail (BVM) and Enterprise ® Messaging (EM) voice mail on an Inter-Tel Axxess ® /5000 system. The guide contents, which reflect current Inter- Tel standards, are su...
Page 5 - iii; Contents
Inter-Tel ® Voice Mail User Guide iii About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Mailbox Ac...
Page 7 - About Voice Mail; To temporarily disable ASR:; NOTE
Inter-Tel ® Voice Mail User Guide 1 About Voice Mail Inter-Tel voice mail is an integrated component of the Inter-Tel Axxess/5000 phone system. This user guide provides feature instructions for Basic Voice Mail (BVM) and Enterprise Messaging (EM) voice mail system features. Use this guide as a suppl...
Page 8 - Mailbox Access; To access voice mail:; To set up your voice mail account:
2 Inter-Tel ® Voice Mail User Guide Mailbox Access This section explains how to access and set up your voice mail account. If necessary, contact your voice mail administrator for the voice mail extension number and password. To access voice mail: 1. Dial the voice mail extension number. You hear the...
Page 9 - Recording Personal Greetings; To record or change your personal greeting:
Inter-Tel ® Voice Mail User Guide 3 Recording Personal Greetings You may want to include the following information when recording your personal greeting: • Whether you are in the office and where you can be reached. • When you will be returning calls. • How to exit voice mail (for callers who do not...
Page 10 - Recording Your Directory Name; To record your directory name:; Understanding Mailbox Messages; Mailbox almost full or full
4 Inter-Tel ® Voice Mail User Guide Recording Your Directory Name Your directory name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. You can change your directory name at any time. To record your directory name: 1. Access you...
Page 11 - Message Features; Listening to Messages; To listen to messages:
Inter-Tel ® Voice Mail User Guide 5 Message Features The following are mailbox message features. Listening to Messages To listen to messages: 1. Access your mailbox as described on page 2 . If E-Mail Reader is enabled for your mailbox, press 1 or say “Voice Mail.” 2. Do one of the following: • Press...
Page 12 - Recovering Deleted Voice Messages; To recover deleted voice messages:; Canceling Unheard Voice Messages; To cancel unheard voice messages:
6 Inter-Tel ® Voice Mail User Guide Recovering Deleted Voice Messages You can recover deleted voice messages within a specific time frame before they are erased from the system. The time frame can be up to 24 hours and is programmed by your voice mail administrator. Any recovered messages are restor...
Page 13 - Recording and Sending Voice Messages; To record and send voice messages:
Inter-Tel ® Voice Mail User Guide 7 Recording and Sending Voice Messages You can record and send voice messages to other mailbox extensions in your voice mail system. To record and send voice messages: 1. Access your mailbox as described on page 2 . 2. Press 2 or say “Record.” 3. Say or enter the ma...
Page 14 - Using Remote Messaging
8 Inter-Tel ® Voice Mail User Guide Using Remote Messaging You can use Remote Messaging to call you when your mailbox receives new voice messages 2 . Using “cascade levels” of up to nine phone numbers, the voice mail system calls each number until it successfully connects to a device (for example, y...
Page 15 - To set up Remote Messaging:
Inter-Tel ® Voice Mail User Guide 9 To set up Remote Messaging: 1. Access your mailbox as described on page 2 . 2. Press 4 or say “Personal” to select the Personal Options Menu. 3. Press 5 or say “Remote” to select Remote Messaging. 4. Press 1 or say “Primary” to set up a primary cascade, or press 2...
Page 16 - Mailbox Preferences; Changing Your Mailbox Password; To change your mailbox password:; Programming a Fax Destination; To enter a fax destination number:
10 Inter-Tel ® Voice Mail User Guide Mailbox Preferences You can use the following features to customize voice mail options. Changing Your Mailbox Password You can change your mailbox password at any time. The new password can be up to 12 digits long and must be numeric. It cannot contain letters or...
Page 17 - Changing the Call Screening Transfer Method; Unannounced Calls; Receiving Screened Calls
Inter-Tel ® Voice Mail User Guide 11 Changing the Call Screening Transfer Method You can use the following Call Screening Transfer options to apply conditions to outside calls that are transferred to your extension from the system Auto Attendant. 4 • Unannounced Calls : Calls are sent directly to yo...
Page 18 - Changing the Message Envelope
12 Inter-Tel ® Voice Mail User Guide Changing the Message Envelope When you listen to voice messages (or e-mail or fax messages if E-Mail Reader is enabled), an “envelope” is played for each message. By default, the envelope contains the following information: • Time and Date : The time and date the...
Page 19 - Changing the Message Search Order; To change the message search order:
Inter-Tel ® Voice Mail User Guide 13 Changing the Message Search Order You can change the order in which you retrieve your new and saved messages based on the date and time they are received. When more than one message is left in your mailbox, the search order can be configured as first in/first out...
Page 20 - Voice Mail Directory; To use the dialpad buttons to spell a name:
14 Inter-Tel ® Voice Mail User Guide Voice Mail Directory Subscribers or non-subscribers can use dialpad buttons or ASR (if enabled, see page 1) to search for directory names. ASR may not be able to locate names that are pronounced differently than they are spelled. For these types of names, spell t...
Page 21 - To search the Directory:
Inter-Tel ® Voice Mail User Guide 15 To search the Directory: 1. Dial the voice mail number.2. Press # or say “Directory.” 3. Press the appropriate dialpad buttons to spell the name or say the last name of the person (see the table on page 14 ). For example, if you say “John,” the system locates all...
Page 22 - Entering Your E-Mail Password; NOTES
16 Inter-Tel ® Voice Mail User Guide E-Mail Reader You can use E-Mail Reader to listen to e-mail messages and fax message envelopes from your mailbox 5 . E-Mail Reader uses Text-to-Speech (TTS) to convert e-mail text into an audio file. After you listen to your message, you have the same options to ...
Page 25 - Using Main Menu E-Mail Reader Count; To disable or enable the Main Menu E-Mail Reader Count option:
Inter-Tel ® Voice Mail User Guide 19 Using Main Menu E-Mail Reader Count After you set up your E-Mail Reader account, the system announces the number of voice, e-mail, and fax messages you have each time you access your mailbox before you can listen to your messages. The voice prompt that indicates ...
Page 26 - Listening to Fax Message Notifications; To listen to a fax message notification:
20 Inter-Tel ® Voice Mail User Guide Listening to Fax Message Notifications Using E-Mail Reader, you can listen to fax message notifications. When you access a fax message, E-Mail Reader announces the fax message according to the envelope option (see page 12 ). Because a fax message is received by y...
Page 27 - Troubleshooting Tips; Problem
Inter-Tel ® Voice Mail User Guide 21 Troubleshooting Tips The following table contains troubleshooting tips for basic voice mail features. Contact your voice mail administrator for additional help. Problem Possible Solution I do not know my voice mail password. Try using the extension number, which ...
