Page 3 - Contents
About Your Phone Contents About Your Phone ......................................................................................................................... 5 Conventions ............................................................................................................................
Page 5 - Phone buttons
About Your Phone About Your Phone The Mitel® 3300 CITELlink Gateway allows your Nortel Networks™ Meridian 1 phone to work on a Mitel 3300 Integrated Communications Platform (3300 ICP). When used with a 3300 ICP, your M3820 phone has thirteen fixed-function keys ( SUPERKEY , TRANSFER , CANCEL (Rls), ...
Page 6 - Phone status indicators; Conventions; Using Your Meridian 1 Phone with the 3300 CITELlink Gateway; Tips for Your Comfort and Safety; Protect your hearing
M3820 Phone User Guide Phone status indicators When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On Hold at another set Flashing rapidly Conventions The following conventions are used in this user guide: • Fixed-function keys are identified b...
Page 7 - Customizing Your Phone; Ringer Control; To adjust the Ringer Volume while the phone is ringing:; Handset Receiver Volume Control; To adjust the Display Contrast while your phone is idle:
Customizing Your Phone Customizing Your Phone Ringer Control To adjust the Ringer Volume while the phone is ringing: • Press − or + . To adjust the Ringer Volume or Pitch while the phone is idle: 1. Press SUPERKEY . 2. Press MENU RIGHT (No) until "Ringer Adjust?" appears. 3. Press MENU LEFT ...
Page 8 - Feature Keys; To display information about a key:; Language Change; To change the display language:
M3820 Phone User Guide Feature Keys To display information about a key: 1. Press SUPERKEY . 2. Press a personal key. 3. Press SUPERKEY . To re-program a personal key: 1. Press SUPERKEY. 2. Press MENU RIGHT (No) until "Personal Keys?" appears. 3. Press MENU LEFT (Yes). 4. Press a personal key...
Page 9 - Making and Answering Calls; Make a call; Answer a call; Redial; To redial the last number that you manually dialed:; Redial - Saved Number; To save the last number that you manually dialed:
Making and Answering Calls Making and Answering Calls Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Do one of the following: • Dial the number. • Press a Speed Call key. Answer a call • Lift the handset. - or - Press the flashing Line appear...
Page 10 - Speed Call Keys; To dial a stored Speed Call number:; Handsfree Operation; To use Handsfree Operation to make calls:
M3820 Phone User Guide Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To st...
Page 11 - Speed Call - Personal
Making and Answering Calls To temporarily disable the microphone during Handsfree Operation: • Press MUTE (the SPEAKER indicator flashes). To re-enable the microphone and return to the conversation: • Press SPEAKER (the SPEAKER indicator turns on). To disable Handsfree Operation: • Lift the handset....
Page 12 - To answer a call when you hear ringback:; To terminate a call:
M3820 Phone User Guide Auto-Answer To enable or disable Auto-Answer: • Press the AUTO-ANSWER feature key. To answer a call when you hear ringback: • Communicate by using the speaker and the microphone. - or - Lift the handset. To terminate a call: • Press CANCEL . -or- Wait for the caller to hang up...
Page 13 - Call Handling; Hold; To place a call on hold:; Transfer; To Transfer an active call:; Conference; another party to an existing Conference:
Call Handling Call Handling Hold To place a call on hold: • Press HOLD . To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: • Press the flashing line key. -or- Dial **1 and the number of the station that placed the call...
Page 14 - To leave a Conference:; Conference Split; To Split a Conference and speak privately with the original party:; Call Forward; To program Call Forward:; To turn Call Forward on and off (once it has been programmed):
M3820 Phone User Guide To leave a Conference: • Hang up. Conference Split To Split a Conference and speak privately with the original party: 1. Press TRANSFER . 2. Dial *41 . To return to the conference call: • Press TRANSFER . Call Forward Call Forward lets you redirect incoming calls to an alterna...
Page 15 - Call Forward - Remote; To forward calls from a remote station to your current location:; To cancel Call Forward - Remote from the station that set the remote; To cancel Call Forward - Remote from the station that was forwarded:
Call Handling 4. Press MENU RIGHT (Next) until the desired type of Call Forward appears. 5. Press MENU LEFT (Review). 6. Press MENU LEFT (Change). 7. Do one of the following: • To turn Call Forward on, press MENU LEFT (TurnOn). • To turn Call Forward off, press MENU RIGHT (TurnOff). 8. Press SUPERKE...
Page 16 - Call Forward - End Chaining; To again allow calls to be forwarded by the destination number:; Call Forward - Override; To override Call Forward and ring a station:; Messaging - Advisory
M3820 Phone User Guide Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64 . 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73 . 3. Hang up. Call Forward - O...
Page 17 - Messaging - Callback; To respond to a message waiting condition on your phone:; To answer a Callback:; Messaging - Cancel Callback; To cancel a Callback:; Messaging - Cancel All Callbacks; To cancel all Callbacks:
Call Handling Messaging - Callback To leave a Callback Message on a phone when you hear busy or ringback tone: • Press MESSAGE . To respond to a message waiting condition on your phone: 1. Press MESSAGE . 2. Do one of the following: • To call the message sender, press MENU RIGHT (Call). • To erase t...
Page 18 - Using Advanced Features; Account Codes; To use Forced Account Codes:; To enter an Account Code during a call:; Call Park; To retrieve a call parked by the attendant:; Call Pickup
M3820 Phone User Guide Using Advanced Features Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press # . To enter an Account Code during a call: 1. Press TRANSFER . 2. Press **3 . 3. Dial the Account Code digits. 4. Press MENU RIGHT (Save). 5. Pres...
Page 20 - Paging; To answer a Direct Page (indicated by a single burst of tone):; To enable or disable Handsfree Answerback:
M3820 Phone User Guide Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key or **9 . 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through their phone speaker. If the paged party has Off-Hook Voice Anno...
Page 21 - Music; To turn Music on and off when the phone is idle:; Group Paging / Meet Me Answer; To make a Group Page:; To respond to a Group Page by using Meet Me Answer:
Using Advanced Features Music To turn Music on and off when the phone is idle: 1. Press SUPERKEY . 2. Press MENU RIGHT (No) until "Music?" appears. 3. Do one of the following: • To turn the music on, press MENU LEFT (TurnOn). • To turn the music off, press MENU RIGHT (TurnOff). Group Paging ...
Page 22 - Trunk Flash; To flash a trunk while talking on an outside call:; To tag a malicious call:
M3820 Phone User Guide Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press TRANSFER . 2. Dial *57 for a single flash or *56 for a double flash. 3. Wait for dial ...