Mitel Inter-Tel 5000 - Manuals

2 Inter-Tel ® Voice Mail User Guide Mailbox Access This section explains how to access and set up your voice mail account. If necessary, contact your voice mail administrator for the voice mail extension number and password. To access voice mail: 1. Dial the voice mail extension number. You hear the...

Inter-Tel ® Voice Mail User Guide 3 Recording Personal Greetings You may want to include the following information when recording your personal greeting: • Whether you are in the office and where you can be reached. • When you will be returning calls. • How to exit voice mail (for callers who do not...

4 Inter-Tel ® Voice Mail User Guide Recording Your Directory Name Your directory name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. You can change your directory name at any time. To record your directory name: 1. Access you...

Inter-Tel ® Voice Mail User Guide 5 Message Features The following are mailbox message features. Listening to Messages To listen to messages: 1. Access your mailbox as described on page 2 . If E-Mail Reader is enabled for your mailbox, press 1 or say “Voice Mail.” 2. Do one of the following: • Press...

6 Inter-Tel ® Voice Mail User Guide Recovering Deleted Voice Messages You can recover deleted voice messages within a specific time frame before they are erased from the system. The time frame can be up to 24 hours and is programmed by your voice mail administrator. Any recovered messages are restor...

Inter-Tel ® Voice Mail User Guide 7 Recording and Sending Voice Messages You can record and send voice messages to other mailbox extensions in your voice mail system. To record and send voice messages: 1. Access your mailbox as described on page 2 . 2. Press 2 or say “Record.” 3. Say or enter the ma...

8 Inter-Tel ® Voice Mail User Guide Using Remote Messaging You can use Remote Messaging to call you when your mailbox receives new voice messages 2 . Using “cascade levels” of up to nine phone numbers, the voice mail system calls each number until it successfully connects to a device (for example, y...

Inter-Tel ® Voice Mail User Guide 9 To set up Remote Messaging: 1. Access your mailbox as described on page 2 . 2. Press 4 or say “Personal” to select the Personal Options Menu. 3. Press 5 or say “Remote” to select Remote Messaging. 4. Press 1 or say “Primary” to set up a primary cascade, or press 2...

10 Inter-Tel ® Voice Mail User Guide Mailbox Preferences You can use the following features to customize voice mail options. Changing Your Mailbox Password You can change your mailbox password at any time. The new password can be up to 12 digits long and must be numeric. It cannot contain letters or...

Inter-Tel ® Voice Mail User Guide 11 Changing the Call Screening Transfer Method You can use the following Call Screening Transfer options to apply conditions to outside calls that are transferred to your extension from the system Auto Attendant. 4 • Unannounced Calls : Calls are sent directly to yo...

12 Inter-Tel ® Voice Mail User Guide Changing the Message Envelope When you listen to voice messages (or e-mail or fax messages if E-Mail Reader is enabled), an “envelope” is played for each message. By default, the envelope contains the following information: • Time and Date : The time and date the...

Inter-Tel ® Voice Mail User Guide 13 Changing the Message Search Order You can change the order in which you retrieve your new and saved messages based on the date and time they are received. When more than one message is left in your mailbox, the search order can be configured as first in/first out...

14 Inter-Tel ® Voice Mail User Guide Voice Mail Directory Subscribers or non-subscribers can use dialpad buttons or ASR (if enabled, see page 1) to search for directory names. ASR may not be able to locate names that are pronounced differently than they are spelled. For these types of names, spell t...

Inter-Tel ® Voice Mail User Guide 15 To search the Directory: 1. Dial the voice mail number.2. Press # or say “Directory.” 3. Press the appropriate dialpad buttons to spell the name or say the last name of the person (see the table on page 14 ). For example, if you say “John,” the system locates all...

16 Inter-Tel ® Voice Mail User Guide E-Mail Reader You can use E-Mail Reader to listen to e-mail messages and fax message envelopes from your mailbox 5 . E-Mail Reader uses Text-to-Speech (TTS) to convert e-mail text into an audio file. After you listen to your message, you have the same options to ...

Inter-Tel ® Voice Mail User Guide 19 Using Main Menu E-Mail Reader Count After you set up your E-Mail Reader account, the system announces the number of voice, e-mail, and fax messages you have each time you access your mailbox before you can listen to your messages. The voice prompt that indicates ...

20 Inter-Tel ® Voice Mail User Guide Listening to Fax Message Notifications Using E-Mail Reader, you can listen to fax message notifications. When you access a fax message, E-Mail Reader announces the fax message according to the envelope option (see page 12 ). Because a fax message is received by y...

Inter-Tel ® Voice Mail User Guide 21 Troubleshooting Tips The following table contains troubleshooting tips for basic voice mail features. Contact your voice mail administrator for additional help. Problem Possible Solution I do not know my voice mail password. Try using the extension number, which ...