Mitel 2700-1398-B1 - Manual

Mitel 2700-1398-B1

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Table of Contents:

  • Page 2 – Mitel NuPoint Messenger Technical Documentation - Release 7.0; About This Manual; Who Should Read This Manual; Reference Chapters; System Implementation Guide; Task List; boldface; Procedures
  • Page 3 – Worksheets
  • Page 5 – What If Information Is Missing?; Release Notes; How Do I Obtain the Documents I Need?; Conventions Used in This Manual; Enter; User Advisories; Note
  • Page 6 – Before You Start; Console Tips and Techniques; Viewing Menus
  • Page 7 – exit; Preparing for a Configuration Session; Reference and Configuration Manual; Using NuPoint Voice Software; Procedure Number
  • Page 8 – Applications; line group; NuPoint Voice Application; DID NuPoint Voice Application; Paging; Message Waiting Applications
  • Page 9 – Use by the Hearing Impaired; Modifiers; Types of Configuration; Offline configuration; Line Groups; Dialing Plan
  • Page 10 – Day and Night Hours; The NuPoint Voice software has over two hundred; feature bits; that allow users to perform; NuPoint Voice NP
  • Page 11 – NuPoint Voice Enhanced SMDI; Billing and Reports; Figure 1-1 NuPoint Messenger Server Software Overview
  • Page 12 – Overview; variations; Default Software Configuration; NuPoint Voice Application Defaults
  • Page 13 – Parameter; NuPoint Voice Application Worksheet
  • Page 14 – includes the remainder of server settings that can be; active configuration; to it take effect immediately after exiting the menus. The; inactive configuration; is the online; activate the configuration; to implement all the changes you made, both; Handling Configuration Types; Defining a Line Group; Line Group Number
  • Page 15 – Configuring the Application
  • Page 16 – Start Time of the Work Day; Mailbox Dialing Plan; For example, if your dialing plan is; Digit Element
  • Page 17 – The default dialing plan is; Optional Star Prefix Dialing Plan
  • Page 18 – , and assign all field personnel; Callers enter some portion, but not all, of a recipient’s name.
  • Page 19 – Exact Match Break
  • Page 20 – Same Digit for Dial-by-Name and Mailbox Numbers; Occasionally you may need the same digit for a Dial-by-Name trigger; and; in a mailbox number.; not; Transfers and Attendants; Attendant’s Transfer String and System Attendant’s Extension
  • Page 21 – Voice pager: play the first unplayed message and update mailbox; Key_0 for Attendant Transfer During Greeting; Mailbox owners must log in by pressing the star (
  • Page 22 – Mailbox owners can press either the zero or star (; Pre-Company Name Dial String
  • Page 23 – Wait Prompt; The administrator’s mailbox number has special privileges:; Attendant’s Mailbox Number
  • Page 24 – The attendant’s mailbox also has special privileges:; Multiple Attendant’s Mailboxes
  • Page 25 – Disabling the Attendant’s Mailbox; Assign a Greeting-Only FCOS to the attendant’s mailbox.; Default Language for Prompts; Some Supported Languages; NP TDD for the Hearing Impaired
  • Page 26 – Configuring NP TDD; Answer Delay
  • Page 27 – Mailbox Passcodes; Minimum and Maximum Passcode Length; Using the NuPoint Voice Application; Activate Changes
  • Page 28 – Create Mailboxes
  • Page 29 – Typical Steps in the DID Sequence; DID VoiceMemoConfiguration; DID NuPoint Voice Application Worksheet
  • Page 30 – Digit Manipulation; Ignoring one or more of the leading transmitted digits
  • Page 31 – Digits Expected; Use offset = 0 to pass digits through unchanged.; Sample DID NuPoint Voice Application Worksheet; Digits expected
  • Page 32 – Digits absorbed
  • Page 33 – For more information, see the NuPoint Voice Application chapter.; Administrator’s and Attendant’s Mailboxes; Administrator’s Mailbox Defaults
  • Page 34 – Making a Phoneline Exception for Wink Start
  • Page 35 – Using the DID NuPoint Voice Application; Activating Changes
  • Page 36 – Usage Considerations; Logging Into Greeting-Only DID Mailboxes; Pager
  • Page 37 – by; Message Delivery Configuration
  • Page 38 – Pager Call Processing; Message Delivery
  • Page 39 – Call Placement; Summary of Configuration Requirements
  • Page 40 – NuPoint Voice Configuration Data
  • Page 41 – For paging you also need:; Pager Application Worksheets; Sample NuPoint Voice Application Worksheet for Call Placement
  • Page 42 – Guidelines for Port Allocation
  • Page 43 – Pager Systems Supported; Configuring a Dial String
  • Page 44 – Pager Dial String Characters
  • Page 45 – per server; Mailbox Configuration; General Considerations
  • Page 46 – Creating or Modifying Mailboxes for a Pager Application
  • Page 47 – Sample Report of Pager Systems Access Codes; Pager Number; Pager numbers are limited to 16 characters.
  • Page 48 – Pager Frequency; both
  • Page 49 – Other Mailbox Parameters
  • Page 50 – Paging Considerations
  • Page 51 – Feature Bits That Control Paging; Pagers per billing period; Pages Per Billing Period
  • Page 52 – Paging Limits
  • Page 53 – Message Delivery Considerations; Changing an FCOS Definition; Feature bits listed in Table 4-4 control message delivery.; Change Weekday/Weekend Schedule
  • Page 54 – Use pri/alt as week/weekend for message waiting type 1; Changing an LCOS Definition; Call Placement Considerations; Changing Mailbox Information; • FCOS
  • Page 55 – Call Placement Limits
  • Page 56 – Call Placement Pager Access Type; Pager Application Examples; Paging Examples; Pager Dial Strings; Dial strings for pagers can be divided into several parts.; Outside Access Code
  • Page 57 – Display Number
  • Page 58 – Example 3: DID Display Pager
  • Page 59 – Example 4: Voice Pager; Message Delivery Example
  • Page 60 – Call Placement Example
  • Page 61 – Testing the Configuration; Testing Paging; NuPoint Messenger Installation and Service Manual.; Testing Alternate Pager Activation
  • Page 62 – Testing Message Delivery; For example, suppose you have the following outdial string:; Testing Call Placement; Successful Outdialing
  • Page 63 – Unsuccessful Outdialing; Billing Considerations; Outdial Billing
  • Page 64 – Individual Rates; User Telephone Interface; Paging and Message Delivery Telephone Interface
  • Page 65 – Call Placement Telephone Interface; To use this feature, users begin with these steps:; Passcode Protection
  • Page 66 – Message Waiting Application
  • Page 67 – Configuring the PBX
  • Page 68 – Enter the information at the server maintenance console.; Sample DTMF-to-PBX Message Lights Worksheet
  • Page 69 – The outdial string consists of the following parts:; PBX Special Access Code; There is no default PBX special access code.; Dial Tone Confirmation
  • Page 70 – PBX Special Access Code Characters; Enable this parameter.; Testing; See the task list for testing procedures.
  • Page 71 – RS-232 Message Waiting Indicators Interfaces; Serial Port or Modem Requirement; SL-1 Background Terminal Facility; Initialization string
  • Page 72 – Specialized Message Waiting Indicator Systems
  • Page 73 – Programmable Interface; Initialization String
  • Page 74 – RS-232 Message Waiting Indicators
  • Page 75 – Message waiting types are listed in Table 5-4.; Modem Result Code; Message Waiting Types; available
  • Page 76 – PMS; Mailboxes
  • Page 78 – Greetings and Prompts
  • Page 82 – Outside Callers vs. Mailbox Owners; caller; Mailbox Creation and Modification; Scrolling Interface; Function Key
  • Page 83 – Mailbox Maintenance Screen; Esc; Message Waiting Indicator Screen
  • Page 84 – Cancel; Help; End; Menu Selection; Distribution List Rights Screen; Home
  • Page 85 – Mailbox Maintenance; Mailbox maintenance allows you to:; Mailbox Worksheets
  • Page 86 – The NP Net Digital Network; Names and Greetings; conditional greetings; Ring No Answer; Distribution Lists
  • Page 87 – GCOS settings identify which mailboxes can exchange messages.; Mailbox Owner Distribution Lists
  • Page 88 – Master Lists; Tree and rotational mailboxes; Nesting Distribution Lists; Distribution List Nesting
  • Page 89 – Distribution List Interaction With FCOS; The feature bits listed in Table 6-2 affect distribution list use.; Feature Bits that Control Distribution Lists; In addition, these limits affect distribution lists:
  • Page 90 – Distribution List Interaction With LCOS; Maximum number of distribution lists (maximum 99); Distribution List Interaction With GCOS; Lists with review rights; List Maintenance
  • Page 91 – Other Mailbox Configuration Parameters; Variable Length Mailbox Numbers; Configuration Considerations
  • Page 92 – Integrations Supported; Time Zone Offset; Mailbox Configuration Parameters; Tutorials
  • Page 93 – Unplayed Messages and Message Receipts; Defining unplayed messages; Unplayed Messages; Types of Mailboxes in a Typical Installation; Standard Mailboxes
  • Page 94 – Special Mailboxes
  • Page 95 – Broadcast Message Mailbox; message length so the mailbox will not fill up too quickly.; Broadcast Greeting, Name, or Passcode Mailbox; Day/night company greetings for the administrator’s mailbox; Name
  • Page 97 – Incompatibility With Broadcast Message Feature; Chain Mailbox
  • Page 98 – These mailboxes are used by hotels.; Greeting-Only Mailboxes; key; Guest Mailboxes
  • Page 99 – NP OnDemand Template Mailboxes; Period-Type Rotational Mailboxes
  • Page 100 – Index-Type Rotational Mailboxes
  • Page 101 – Sample Nested Rotational Mailboxes
  • Page 102 – Members; Tree Mailboxes; The mailbox numbers for the three reservations desks; Department Mailbox
  • Page 103 – Types of Child Mailboxes; instead of; Routing of Calls
  • Page 104 – NP Receptionist Considerations
  • Page 105 – List; Billing Outdials to an Account or Long Distance Carrier; Applicable Outdial Types
  • Page 106 – Example; Index
  • Page 107 – Features Class of Service; Note about Acrobat Reader; Chapter 7 - Features Class of Service; Other Classes of Service; NP Net; Limits Class of Service
  • Page 108 – rocedure Number; Table 8-1 Limits Parameters Menu
  • Page 109 – Table 8-4 Call Placement Menu
  • Page 110 – Selecting the Prompts Language; The default language for all line groups is American; Sample LCOS Worksheet; LCOS Parameter Descriptions; This section describes all LCOS parameters by menu group.
  • Page 111 – Limits Parameters; Greeting Length; seconds; Message Count; Number from 0 to 73 0 prevents any messages; Messages per Billing; Number from 1 to 9999, or leave the field blank 0 or a period (; User Message Length
  • Page 112 – Caller Message Length; means no limit; Maximum NP View Inactivity Timeout
  • Page 113 – More Limits Parameters
  • Page 114 – NP WakeUp Guide
  • Page 115 – Even More Limits Parameters; NP WakeUp
  • Page 116 – Max Recipients Count
  • Page 117 – Call Placement Menu
  • Page 118 – Maximum Message Length
  • Page 119 – Fax Delivery Retry Interval; Mailbox & Message Retention Limit Menu; LCOSs and Automatic Purging; Mailbox Retention
  • Page 120 – Urgent Message Retention
  • Page 121 – Urgent Fax Message Retention; Prompt Language Selection Menu; Group Class of Service
  • Page 122 – How a GCOS Works; Bitmapped GCOSs
  • Page 123 – The results are shown below.; Tenant; Directing scientist; Grouping Scheme Using Bitmapped GCOSes
  • Page 124 – Grouping Within the Dial-by Name Database; Recommendations for Degrees of Flexibility; Interaction Between a GCOS and FCOS
  • Page 125 – Configuration Requirements; Restriction Class of Service
  • Page 126 – Default RCOS; Contents of Default RCOS 1
  • Page 127 – Sequence of NPA/NXX Screening; is allowed or disallowed. Table 8-10 shows the screening method.; Exact Match Number Table
  • Page 128 – NXX Table; Screening Examples; Example Configuration; Removes the 91 in accordance with the absorption table.
  • Page 129 – Counting Digit Positions
  • Page 130 – Configuration Requirements for RCOS-Specific Parameters; Sample RCOS Worksheet
  • Page 131 – Administration by Phone
  • Page 132 – Set a Mailbox Passcode and Tutorial by Phone; Telephone Administration Timing; do not; they have accessed a special purpose mailbox.; Adding a New Mailbox
  • Page 133 – AC Message Lamp Address Codes; An AC message lamp address consists of a; House Code; , which can be any letter from A; Unit Code; , which can be any number from 1 through 16. Examples are; AC Message Waiting Lamp House Codes; Deleting a Mailbox
  • Page 134 – Modifying a Mailbox
  • Page 135 – Inquiring About Mailboxes; 0 Server Security
  • Page 136 – Protection From Outside Abuse; Existing Mailboxes
  • Page 138 – Protection From Mailbox Owner Abuse
  • Page 139 – Outdials; FPSA and Server Administration
  • Page 140 – Console; User ID; The server superuser’s ID,; root; mark; Modem
  • Page 141 – Administrator’s Mailbox; must; and the passcode. If the; Security Reports and Audit Trails; Mailbox Reports
  • Page 142 – Audit Trail; Start and stop the audit trail.; Functionally Partitioned System Administration
  • Page 143 – Using FPSA; Password; Permission Categories; FPSA Permission Category; Access only to mailbox maintenance menus
  • Page 144 – Access only to network and network-related menus; only; Login Incorrect or Permission Denied; oot
  • Page 145 – System Administrator
  • Page 147 – Setting Rates; Full-Screen Interface; A D J U S T B I L L I N G R A T E S
  • Page 148 – Low Usage; Figure 11-1 Full Screen Interface for Billing Rates; Scrolling Menu Interface; Gathering Data; new current billing data file.
  • Page 149 – Installation and Service Manual.; Automatic Gather; during the unsuccessful gather (see the; NuPoint Messenger Installation and Service Manual; them to determine the correct bill for each mailbox.; Billing Reports; Types of Billing Reports; Billing Report
  • Page 150 – Previous Billing Report; Configuration Requirements for Billing; Current Billing Rates
  • Page 151 – Figure 11-2 Sample Billing Worksheet; Connect Time; User connect time; is the time used by the mailbox owner to pick up messages and/or to; Caller connect time; is the amount of time required to place an off-server call,; Disk Usage; This section explains billing for disk usage.; Measurement Method
  • Page 152 – Other factors in the calculation of charges are:; Messages Received; User messages are incremented in two ways:; Network Rates
  • Page 153 – are listed by line group.; Adjusting Pager Call Rates in Mid-Cycle; Adjusting Rates; Unsuccessful repages are not counted in the mailbox statistics.; Termination of Paging; Mailbox accesses
  • Page 155 – Pager Calls; Installation and Service Manual,
  • Page 156 – Output Options; Procedure; Logfiles
  • Page 158 – Statistics Reports; Types of Statistics Reports Available; Group Usage Report
  • Page 159 – Figure 12-2 Sample Standard Group Usage Report; Reading the Standard Group Usage Report; The report heading shows the date and time that the report was run.; Port Group
  • Page 160 – TOTAL; GROUP NAME ATB_SEC ATB_CNT PERCENT
  • Page 161 – Exec 100 50 3 %; Reading the Group Usage Summary Report; Line Group Usage Report; Figure 12-4 Sample Standard Line Group Usage Report
  • Page 162 – The lines belong to Line Group 1.; Figure 12-5 Sample Line Group Usage Summary Report; TOTAL USAGE PER GROUP SUMMARY REPORT
  • Page 163 – Line Usage Report; Figure 12-6 Standard Line Usage Report
  • Page 164 – The percentage of the hour the line was busy.; Figure 12-7 Line Usage Summary Report; Hours 8-12 Days 1-5
  • Page 165 – Message Usage Report; Figure 12-8 Sample Standard Message Usage Report
  • Page 166 – MESSAGE HOUR = 07; The number of messages that were not in use at the time of sampling.; PERCENT USED
  • Page 167 – had relatively little message storage.; Speech Usage Report; Figure 12-10 Sample Standard Speech Block Usage Report; AVERAGE
  • Page 168 – BLOCKS FREE; Fax Group Usage Report; Figure 12-12 Sample Fax Group Usage Report
  • Page 169 – Reading the Fax Group Usage Report
  • Page 170 – ATB SECONDS; Complete Summary Report; Figure 12-14 Sample Complete Summary Report
  • Page 171 – MESSAGES: IN QUEUE MINUTES LATENCY DELIVERED UNDELIV RECEIVED
  • Page 172 – The total number of seconds the entire line group was busy that day.; Total Statistics Report; Figure 12-15 Sample Total System Statistics Report
  • Page 173 – MESSAGE NUMBERS; Virtual Drive Statistics Report; Figure 12-16 Sample Virtual Drive Statistics Report
  • Page 174 – System Information; Figure 12-17 Sample System Information Report
  • Page 175 – Verify Reports; Installation; SYSTEM VERIFY LOGFILE
  • Page 176 – Figure 12-19 Sample Online Records Verify Report; SYSTEM ACCOUNT VERIFY LOGFILE
  • Page 177 – Reference counts saved.; Figure 12-20 Sample Online Speech Verify Report; Verify Speech/Prompt File System Utility
  • Page 178 – TOTAL USED FULL (%)
  • Page 179 – Figure 12-21 Sample Base Rates Report; BASE RATES
  • Page 180 – Figure 12-22 Sample Billing Report; Billing Report of a Greeting-Only Mailbox
  • Page 181 – Figure 12-24 Sample Mailbox Blocked Report
  • Page 182 – Figure 12-25 Sample Termination Report; The Termination Report can be done only for one mailbox at a time.
  • Page 183 – Configuration and Usage Reports; Application and Optional Feature Configuration; SYSTEM CONFIGURATION
  • Page 184 – SMARTCARD TABLE
  • Page 185 – NP View; Mailbox Data Report; MAILBOX DATA REPORT; Mailbox Data Field Report
  • Page 187 – Mailbox Search Utility Report; Mailbox Search Utility
  • Page 188 – Mailbox Usage; Mailbox Data Inquiry Report; Mailbox Data Inquiry
  • Page 189 – Mailbox Block Inquiry Report
  • Page 190 – Total Speech and Account Breakdown Report; ) All three of these
  • Page 191 – Figure 12-31 Sample Total Speech and Account Breakdown Report; SPEECH STATISTICS; Idle Mailboxes Report; MAILBOX STATISTICS
  • Page 192 – Mailbox Totals Report; Phoneline Exceptions; Figure 12-33 Sample System Phoneline Exceptions Report
  • Page 193 – Pager System Parameters; Figure 12-34 Sample Pager Systems Access Codes Report; PAGER SYSTEMS ACCESS CODES; NP Receptionist Optional Feature
  • Page 194 – Receptionist Day/Night Treatment Types Report; RECEPTIONIST DAY/NIGHT TREATMENT TYPES; Fields in Day/Night Treatment Report; EXTENSION TYPES
  • Page 195 – The following treatment types are Trunk treatment types:; Pre-Extension Dial Strings Report; PRE-EXTENSION DIAL STRINGS
  • Page 196 – T9T+23759 Non-Dial Account; List of Authorized Users; Figure 12-37 Sample List of Authorized Users (without FPSA); History File; Figure 12-39 Sample Report of Hard Disk Operational Parameters; Operational Parameters for Hard Disk 0:0
  • Page 197 – Phonebook Report
  • Page 198 – Figure 12-40 Sample Phonebook Report; Glossary
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Mitel NuPoint Messenger Technical Documentation - Release 7.0

Reference and Configuration Manual

Volume 1, Reference Information

2700-1398-B1, Issue 2

©Copyright 2002, Mitel Networks Corporation

1

Contents ©Copyright 2002, Mitel Networks Corporation

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Summary

Page 2 - Mitel NuPoint Messenger Technical Documentation - Release 7.0; About This Manual; Who Should Read This Manual; Reference Chapters; System Implementation Guide; Task List; boldface; Procedures

Mitel NuPoint Messenger Technical Documentation - Release 7.0 About This Manual This manual describes how to configure the NuPoint Voice™ software in any of these NuPoint Messenger™ servers: • Model 640 • Model 120 • Model 70 Who Should Read This Manual This manual is intended for technicians and ad...

Page 3 - Worksheets

Mitel NuPoint Messenger Technical Documentation - Release 7.0 Worksheets Volume 1 includes information about completing worksheets, which helps you perform procedures. Volume 2 includes blank worksheets. You many need to complete a worksheet before you begin performing the steps in a CP. Navigation ...

Page 5 - What If Information Is Missing?; Release Notes; How Do I Obtain the Documents I Need?; Conventions Used in This Manual; Enter; User Advisories; Note

Mitel NuPoint Messenger Technical Documentation - Release 7.0 What If Information Is Missing? If information you need is not available in the documents listed above, go to these documents: • Release Notes • Other documents, as applicable How Do I Obtain the Documents I Need? To obtain other document...

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