Page 3 - Contents; Server component identification
3 Contents Server component identification 9 Front panel components ..................................................................................................................... 10 Front panel LEDs and buttons......................................................................................
Page 4 - Server setup
4 HP ProLiant DL385 Server User Guide Front fan bracket ................................................................................................................................ 43 Server setup 45 Optional installation services ....................................................................
Page 5 - Server cabling
Contents 5 Server cabling 85 Cabling ............................................................................................................................................... 85 SAS model cabling .....................................................................................................
Page 6 - Battery replacement
6 HP ProLiant DL385 Server User Guide HP Systems Insight Manager................................................................................................ 113 Redundant ROM support ...................................................................................................... 114 System...
Page 7 - Regulatory compliance notices
Contents 7 Regulatory compliance notices 155 Federal Communications Commission notice.................................................................................. 155 FCC rating label...................................................................................................................
Page 9 - In this section
9 Server component identification In this section Front panel components................................................................................................................ 10 Front panel LEDs and buttons ......................................................................................
Page 10 - Front panel components
10 HP ProLiant DL385 Server User Guide Front panel components Item SCSI model (top) SAS model (bottom) 1 Hard drive bays Hard drive bays 2 USB port USB port 3 Bay for tape drive or hard drive with tape drive blank — 4 Diskette drive bay Diskette drive bay 5 DVD/CD-ROM drive DVD/CD-ROM drive
Page 11 - Front panel LEDs and buttons
Server component identification 11 Front panel LEDs and buttons Item Description Status 1 Internal health LED Green = Normal Amber (flashing) = System degraded. Refer to system board LEDs to identify component in degraded state. Red (flashing) = System critical. Refer to system board LEDs to identif...
Page 12 - Rear panel components
12 HP ProLiant DL385 Server User Guide Item Description Status 5 UID LED button Blue = Activated Blue (flashing) = System being remotely managed Off = Deactivated 6 Power On/Standby button/system power LED Green = System on Amber = System shut down, but power still applied Off = Power cord not attac...
Page 13 - Rear panel LEDs and buttons
Server component identification 13 Item Description Connector Color 7 Power cord connector N/A 8 Keyboard connector Purple 9 NIC 1 connector N/A 10 NIC 2 connector N/A 11 USB connectors (2) Black 12 Video connector Blue Rear panel LEDs and buttons Item Description LED Color Status 1 RJ-45 activity L...
Page 14 - System board components
14 HP ProLiant DL385 Server User Guide Item Description LED Color Status 3 UID LED button Blue On = Activated Flashing = System remotely managed Off = Deactivated 4 Power supply LED Green On = Power turned on and power supply functioning properly Off = One or more of the following conditions exists:...
Page 15 - System maintenance switch
Server component identification 15 Item Description 4 PCI riser cage connector 5 DIMM slots (5-8) 6 Remote management connector 7 SCSI connector (port 2) * 8 Fan connector 9 DVD/CD-ROM drive system connector 10 Fan connector 11 SCSI connector (port 1) * 12 Fan connector 13 System maintenance switch ...
Page 16 - NMI jumper
16 HP ProLiant DL385 Server User Guide Position Default Function S2 Off Off = System configuration can be changed. On = System configuration is locked. S3 Off Reserved S4 Off Reserved S5 Off Off = No function On = Clears power-on password and administrator password S6 Off Off = No function On = Clea...
Page 17 - DIMM slots
Server component identification 17 Systems running Microsoft® Windows® experience a blue-screen trap when the OS crashes. When this happens, Microsoft® recommends that system administrators perform an NMI event by temporarily shorting the NMI header with a jumper. The NMI event enables a hung system...
Page 18 - SCSI backplane components
18 HP ProLiant DL385 Server User Guide SCSI backplane components Item Description 1 Power button/LED connector 2 SCSI connector (port 2) 3 DVD/CD-ROM drive connector 4 SCSI connector (port 1) 5 Diskette drive connector 6 Power connector 7 USB connector 8 Diskette drive system connector 9 SCSI connec...
Page 19 - SAS backplane components
Server component identification 19 SAS backplane components Item Description 1 Power button/ LED connector 2 DVD/CD-ROM drive connector 3 DVD/CD-ROM drive system connector 4 SAS connector 5 Diskette drive system connector 6 Diskette drive connector 7 SAS connector 8 Power connector 9 USB connector
Page 20 - System board LEDs
20 HP ProLiant DL385 Server User Guide System board LEDs Item LED Description Status 1 Power good Green = Normal Off = Power failure 2 Riser interlock Amber = PCI riser cage not seated Off = PCI riser cage is seated 3 PPM 1 failure Amber = PPM failure Off = Normal 4 System overtemperature Amber = Ca...
Page 22 - System LEDs and internal health LED combinations
22 HP ProLiant DL385 Server User Guide System LEDs and internal health LED combinations When the internal health LED on the front panel illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated system LEDs and the internal health LED indicate system stat...
Page 23 - SCSI backplane LEDs
Server component identification 23 System LED and Color Internal Health LED Color Status Fan (amber) Amber (flashing) Redundant fan has failed. Red (flashing) The minimum fan requirements are not being met. One or more fans have failed or are missing. SCSI configuration error (amber) * Red (flashing...
Page 24 - Hot-plug SCSI hard drive LEDs
24 HP ProLiant DL385 Server User Guide Hot-plug SCSI hard drive LEDs Item LED description Status 1 Activity status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity 2 Online status On = Drive is part of an array and is...
Page 25 - Hot-plug SCSI hard drive LED combinations
Server component identification 25 Hot-plug SCSI hard drive LED combinations Activity LED (1) Online LED (2) Fault LED (3) Interpretation On, off, or flashing On or off Flashing A predictive failure alert has been received for this drive. Replace the drive as soon as possible. On, off, or flashing O...
Page 26 - Hot-plug SAS hard drive LEDs; Hot-plug SAS hard drive LED combinations
26 HP ProLiant DL385 Server User Guide Hot-plug SAS hard drive LEDs Item Description 1 Online LED (green) 2 Fault/UID LED (amber/blue) Hot-plug SAS hard drive LED combinations Online/Activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The dr...
Page 28 - PCI riser cage LED
28 HP ProLiant DL385 Server User Guide PCI riser cage LED CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. Status On = AC power connected Off = AC power disconnected
Page 29 - Remote management connector; Identifying hot-plug fans
Server component identification 29 Remote management connector The 30-pin remote management connector, located on the system board, is used to cable the RILOE II option. For more information, refer to "SAS RILOE II Cabling ("RILOE cabling (SAS)" on page 89 )," "SCSI RILOE II Cabl...
Page 31 - Power converter module LED
Server component identification 31 Power converter module LED Status Amber = Failed Off = Operating normally
Page 32 - Battery-backed write cache LEDs; Battery-backed write cache LED statuses
32 HP ProLiant DL385 Server User Guide Battery-backed write cache LEDs NOTE: This feature applies only to SCSI models. Item LED color 1 Amber 2 Green For LED status information, refer to "Battery-backed write cache LED statuses (on page 32 )." Battery-backed write cache LED statuses NOTE: Th...
Page 35 - Server operations; Powering up the server
35 Server operations In this section Powering up the server ................................................................................................................. 35 Powering down the server .....................................................................................................
Page 37 - Extending the server from the rack
Server operations 37 Extending the server from the rack 1. Pull down the quick release levers on each side of the server to release the server from the rack. 2. Extend the server on the rack rails until the server rail-release latches engage. WARNING: To reduce the risk of personal injury or equipme...
Page 38 - Removing the access panel
38 HP ProLiant DL385 Server User Guide a. Press the server rail-release latches and slide the server fully into rack. b. Press the server firmly into the rack to secure it in place. Removing the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the i...
Page 39 - Installing the access panel; Cable management arm with left-hand swing; Cable management arm with right-hand swing
Server operations 39 Installing the access panel 1. Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the rear of the server approximately 1.25 cm (0.5 in). 2. Push down on the hood latch. The access panel slides to a closed position. Accessing the ...
Page 40 - Removing the PCI riser cage
40 HP ProLiant DL385 Server User Guide 1. Power down the server ("Powering down the server" on page 35 ). 2. Swing open the cable management arm. 3. Remove the cables from the cable trough. 4. Remove the cable management arm. Removing the PCI riser cage CAUTION: To prevent damage to the serv...
Page 41 - Installing the PCI riser cage
Server operations 41 a. Lift the PCI riser cage thumbscrews (1). b. Turn the thumbscrews counter-clockwise to loosen them (2). c. Lift the PCI riser cage from the server (3). CAUTION: If a RILOE board is installed in the riser cage, the cable to the system board must be removed after the riser cage ...
Page 43 - Front fan bracket
Server operations 43 Front fan bracket To remove the component: 1. Power down the server ("Powering down the server" on page 35 ). 2. Extend or remove the server from the rack ("Extending the server from the rack" on page 37 ). 3. Remove the access panel. 4. Remove the front fan brac...
Page 45 - Optional installation services
45 Server setup In this section Optional installation services........................................................................................................ 45 Rack planning resources .............................................................................................................
Page 46 - Rack planning resources; Space and airflow requirements
46 HP ProLiant DL385 Server User Guide – HP ProLiant Essentials (HP SIM and RDP) – VMWare • Integrated hardware and software support – Critical Service – Proactive 24 – Support Plus – Support Plus 24 • Startup and implementation services for both hardware and software For more information on Care Pa...
Page 48 - Temperature requirements; Power requirements
48 HP ProLiant DL385 Server User Guide • Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation). • S...
Page 49 - Electrical grounding requirements
Server setup 49 CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure. When...
Page 50 - Rack warnings
50 HP ProLiant DL385 Server User Guide Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if ...
Page 51 - Identifying the contents of the server shipping carton
Server setup 51 • Remove all pluggable power supplies and modules to reduce the weight of the product before lifting it. • Observe local occupational health and safety requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or remova...
Page 52 - Installing hardware options
52 HP ProLiant DL385 Server User Guide Installing hardware options Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page 57 )." In...
Page 55 - Powering up and configuring the server
Server setup 55 IMPORTANT: When using cable management arm components, be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack. 7. Connect the power cord to the AC power source. WARNING: To reduce the risk of electric shock or dam...
Page 56 - Installing the operating system
56 HP ProLiant DL385 Server User Guide To configure these utilities manually: • Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA. • Press the F9 key when prompted during the boot process to change the server settings using RBSU. T...
Page 57 - Hardware options installation; Introduction
57 Hardware options installation In this section Introduction .................................................................................................................................. 57 Processor option ..........................................................................................
Page 58 - Processor option
58 HP ProLiant DL385 Server User Guide Processor option The server supports single- and dual-processor operation. With two processors installed, the server supports boot functions through the processor installed in processor socket 1. The server PPMs are DC-to-DC converters that provide the proper p...
Page 62 - Memory options; DIMM installation guidelines
62 HP ProLiant DL385 Server User Guide 14. Install the PPM. NOTE: The appearance of compatible PPMs may vary. 15. Install the air baffle. 16. Install the access panel ("Installing the access panel" on page 39 ). 17. Power up the server ("Powering up the server" on page 35 ). Memory o...
Page 63 - Installing DIMMs
Hardware options installation 63 • Always install memory in pairs of two identical DIMMs. • Install only ECC PC-3200 Registered SDRAM DIMMs that meet the following specifications: – Supply voltage - 2.6 volts – Bus width - 72 bits • Install DIMMs with the same speed. • Install DIMMs into both slots ...
Page 64 - Hot-plug SCSI hard drive options
64 HP ProLiant DL385 Server User Guide 5. Install the DIMM. 6. Install the access panel ("Installing the access panel" on page 39 ). Hot-plug SCSI hard drive options When adding SCSI hard drives to the server, observe the following general guidelines: • A maximum of 14 SCSI devices per chann...
Page 65 - SCSI IDs
Hardware options installation 65 SCSI IDs The server supports single- or dual-channel hard drive configurations. The single-channel configuration (simplex) supports up to six hard drives on one channel. The dual-channel configuration (duplex) supports two hard drives on one channel (SCSI IDs 0 and 1...
Page 66 - Installing a hot-plug SCSI hard drive
66 HP ProLiant DL385 Server User Guide NOTE: The server ships standard with five hard drive blanks. Installing a hot-plug SCSI hard drive CAUTION: Always power down the server if the boot partition resides on the drive you are replacing or if you are replacing the only drive in the server. 1. Remove...
Page 67 - Removing a hot-plug SCSI hard drive
Hardware options installation 67 3. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-plug SCSI hard drive LED combinations" on page 25 , "Hot-plug SCSI hard drive LEDs" on page 24 ). Resume normal server operations. Removing a hot-plug SCSI hard drive CA...
Page 68 - Power supply blank; SAS drive numbers
68 HP ProLiant DL385 Server User Guide Power supply blank Loosen the thumbscrew that secures the redundant power supply blank, and then pull the blank from the back of the server. Hot-plug SAS hard drive options When adding hard drives to the server, observe the following general guidelines: • The s...
Page 69 - Installing a hot-plug SAS hard drive
Hardware options installation 69 Installing a hot-plug SAS hard drive 1. Remove the SAS hard drive blank. 2. Prepare the SAS hard drive.
Page 70 - Removing a hot-plug SAS hard drive
70 HP ProLiant DL385 Server User Guide 3. Install the hard drive. 4. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations (on page 26 ). Removing a hot-plug SAS hard drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless al...
Page 71 - Installing a diskette drive
Hardware options installation 71 3. Remove the hard drive. Installing a diskette drive NOTE: This procedure shows images of the SCSI model server, but it also applies to the SAS model server. 1. Power down the server ("Powering down the server" on page 35 ). 2. Extend the server from the rac...
Page 73 - Hot-plug tape drive option
Hardware options installation 73 Hot-plug tape drive option NOTE: This feature applies only to SCSI models. 1. Remove the existing hard drive blank or hard drive from the upper-left drive bay. 2. Reach underneath and squeeze the middle of the tape drive blank (1). 3. Pull the blank out of the bay (2...
Page 74 - Redundant hot-plug fans
74 HP ProLiant DL385 Server User Guide Redundant hot-plug fans NOTE: This procedure shows images of the SCSI model server, but it also applies to the SAS model server. In the standard configuration, five fans cool the server. For the redundant configuration, three additional fans are added to allow ...
Page 75 - Hot-plug fan installation requirements
Hardware options installation 75 – With the health driver loaded and thermal shutdown disabled in RBSU, the server performs an immediate shutdown if it detects a critical temperature level. – Without the health driver loaded, the server performs an immediate shutdown if it detects a critical tempera...
Page 76 - Installing redundant hot-plug fans
76 HP ProLiant DL385 Server User Guide Identifying hot-plug fans Item Description Configuration 1 Fan 1 Primary 2 Fan 2 Redundant 3 Fan 3 Redundant 4 Fan 4 Primary 5 Fan 5 Primary 6 Fan 6 Primary 7 Fan 7 Primary 8 Fan 8 Redundant Installing redundant hot-plug fans For information on hot-plug fan loc...
Page 77 - Battery-backed write cache option
Hardware options installation 77 WARNING: The potential for personal injury exists if a hot surface is contacted. Use caution while performing hot-plug procedures. 3. Install the fan. 4. Be sure that the fan LED is green ("Hot-plug fan LED" on page 30 ). 5. Install the access panel ("Ins...
Page 80 - Redundant hot-plug AC power supply option
80 HP ProLiant DL385 Server User Guide Refer to the option documentation for more information. Redundant hot-plug AC power supply option CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Access the ...
Page 81 - Expansion board options
Hardware options installation 81 6. Reposition the cable management arm into the operating position. 7. Connect the power cord to the power source. 8. Be sure that the power supply LED is green. 9. Be sure that the front panel external health LED is green ("Front panel LEDs and buttons" on p...
Page 85 - Cabling
85 Server cabling In this section Cabling ......................................................................................................................................... 85 SAS model cabling ......................................................................................................
Page 86 - SAS hard drive cabling
86 HP ProLiant DL385 Server User Guide SAS hard drive cabling The HP ProLiant DL385 Server SAS model uses a serial attached SCSI bus to connect SAS hard drives on a SAS backplane to a PCI SAS controller. In a SAS environment, each hard drive has a direct connection to the SAS controller. Two cables ...
Page 87 - USB cabling
Server cabling 87 USB cabling The USB cable connects the front panel USB connector to the SAS backplane. DVD/CD-ROM drive cabling Item Cable Description 1 DVD/CD-ROM drive cable 2 DVD/CD-ROM drive system cable
Page 88 - Diskette drive cabling
88 HP ProLiant DL385 Server User Guide Diskette drive cabling Item Cable Description 1 Diskette drive cable 2 Diskette drive system cable
Page 89 - Power button/LED cabling
Server cabling 89 Power button/LED cabling The power button/LED cable connects the power button/LED board to the SAS backplane. RILOE cabling (SAS) The 30-pin Remote Insight cable ships with the RILOE II cable kit. For more information, refer to the Remote Insight Lights-Out Edition II User Guide on...
Page 90 - Internal power cabling; SCSI model cabling
90 HP ProLiant DL385 Server User Guide Internal power cabling Item Description 1 System power cable 2 Power supply signal cable 3 SAS power cable SCSI model cabling List of topics: Embedded simplex SCSI cabling ............................................................................................
Page 91 - Embedded simplex SCSI cabling
Server cabling 91 Diskette drive cabling ................................................................................................................... 99 Power button/LED cabling ......................................................................................................... 100 RILOE...
Page 92 - Embedded duplex SCSI cabling
92 HP ProLiant DL385 Server User Guide Embedded duplex SCSI cabling In the embedded duplex cabling configuration, the embedded Smart Array 6i Controller controls up to six hard drives through two SCSI buses: one bus with up to two drives and the other bus with up to four drives. NOTE: This specific ...
Page 93 - PCI simplex SCSI cabling
Server cabling 93 PCI simplex SCSI cabling In the PCI simplex cabling configuration, an optional PCI array controller controls up to six hard drives through one SCSI bus. NOTE: Optional SCSI terminator board and optional long SCSI cables are available in the SCSI Configuration Option Kit. Item Compo...
Page 94 - PCI duplex SCSI cabling; Mixed duplex SCSI cabling
94 HP ProLiant DL385 Server User Guide PCI duplex SCSI cabling In the PCI duplex cabling configuration, an optional PCI array controller controls up to six hard drives through two SCSI buses: one bus with up to two drives and one bus with up to four drives. NOTE: Optional SCSI terminator board and o...
Page 96 - Installing the SCSI terminator board
96 HP ProLiant DL385 Server User Guide NOTE: This specific cabling configuration supports external VHDCI. NOTE: Optional SCSI terminator board and optional long SCSI cables are available in the SCSI Configuration Option Kit. Item Component description SCSI IDs managed 1 Short SCSI cable 0, 1 2 Optio...
Page 97 - Removing the SCSI terminator board
Server cabling 97 5. Install the SCSI terminator board. Removing the SCSI terminator board 1. Power down the server ("Powering down the server" on page 35 ). 2. Extend or remove the server from the rack ("Extending the server from the rack" on page 37 ). 3. Remove the access panel. 4...
Page 103 - Server software and configuration utilities; Configuration tools; SmartStart software
103 Server software and configuration utilities In this section Configuration tools ..................................................................................................................... 103 Management tools ................................................................................
Page 104 - SmartStart Scripting Toolkit
104 HP ProLiant DL385 Server User Guide • Installing optimized server drivers, management agents, and utilities automatically with every assisted installation • Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 118 ) • Installing software drivers...
Page 105 - Configuration Replication Utility; ROM-based enhancements overview
Server software and configuration utilities 105 Configuration Replication Utility ConRep is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration Utilit...
Page 106 - Using RBSU; To make selections, press the Enter key.
106 HP ProLiant DL385 Server User Guide • Configuring memory options • Language selection For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website ( http://www.hp.com/servers/smartstart ). Using RBSU The first time you power up the se...
Page 107 - Boot options
Server software and configuration utilities 107 Drives installed Drives used RAID level 1 1 RAID 0 2 2 RAID 1 3, 4, 5, or 6 3, 4, 5, or 6 RAID 5 More than 6 0 None To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted. By default, the auto-co...
Page 108 - Array Configuration Utility
108 HP ProLiant DL385 Server User Guide Array Configuration Utility ACU is a browser-based utility with the following features: • Runs as a local application or remote service • Supports online array capacity expansion, logical drive extension, assignment of online spares, and RAID or stripe size mi...
Page 109 - HP ProLiant Essentials Rapid Deployment Pack; During the server startup sequence, press the F9 key to access RBSU.
Server software and configuration utilities 109 For more information regarding array controller configuration, refer to the controller user guide. For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD. HP ...
Page 110 - Enter the product ID and press the Enter key.; Management tools; Automatic Server Recovery
110 HP ProLiant DL385 Server User Guide 7. Enter the product ID and press the Enter key. 8. Press the Esc key to close the menu. 9. Press the Esc key to exit RBSU. 10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot. Management tools List of tools: Automatic Server Re...
Page 111 - ROMPaq utility
Server software and configuration utilities 111 ROMPaq utility Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system. The ROMPaq utility checks the system and provides a c...
Page 112 - Integrated Lights-Out technology; Erase Utility
112 HP ProLiant DL385 Server User Guide Integrated Lights-Out technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated networ...
Page 113 - ) or the Maintenance Utilities menu of; StorageWorks library and tape tools
Server software and configuration utilities 113 The Erase Utility can be accessed from the Software and Drivers Download website ( http://www.hp.com/go/support ) or the Maintenance Utilities menu of the SmartStart CD ("SmartStart software" on page 103 ). StorageWorks library and tape tools H...
Page 114 - Redundant ROM support; Safety and security benefits
114 HP ProLiant DL385 Server User Guide For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website ( http://www.hp.com/go/hpsim ). Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM su...
Page 115 - System maintenance menu
Server software and configuration utilities 115 1. Power down the server ("Powering down the server" on page 35 ). 2. Remove the access panel. 3. Set positions 1, 5, and 6 of the system maintenance switch to On. 4. Install the access panel ("Installing the access panel" on page 39 )....
Page 116 - iLO ROM-Based Setup Utility; Press the F8 key when prompted during POST. The iLO RBSU runs.
116 HP ProLiant DL385 Server User Guide • The ROM-Based Diagnostic Utility provides a preboot method for quickly checking the validity of the three major sub-systems of the server (memory, CPU, and boot disk) needed to boot an operating system. For more information on the System Maintenance Menu, re...
Page 117 - USB support; Diagnostic tools
Server software and configuration utilities 117 5. Select Network, NIC and TCP/IP, press the Enter key, and type the appropriate information in the IP Address, Subnet Mask, and Gateway IP Address fields. 6. Save the changes. The iLO system automatically resets to use the new setup when you exit iLO ...
Page 118 - Survey Utility; HP Insight Diagnostics
118 HP ProLiant DL385 Server User Guide Survey Utility Survey Utility, a feature within Insight Diagnostics, gathers critical hardware and software information on ProLiant servers. This utility supports operating systems that may not be supported by the server. For operating systems supported by the...
Page 119 - Integrated Management Log; Keeping the system current
Server software and configuration utilities 119 For more information or to download the utility, refer to the HP website ( http://www.hp.com/servers/diags ). Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-min...
Page 120 - Drivers; Resource Paqs
120 HP ProLiant DL385 Server User Guide Drivers The server includes new hardware that may not have driver support on all operating system installation media. If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 103 ) and its Assisted Path feature to ins...
Page 121 - Operating system version support; Change control and proactive notification; Care Pack
Server software and configuration utilities 121 Operating system version support Refer to the operating system support matrix ( http://www.hp.com/go/supportos ). Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance...
Page 125 - Troubleshooting; Troubleshooting resources; Server diagnostic steps
125 Troubleshooting In this section Troubleshooting resources.......................................................................................................... 125 Server diagnostic steps ...........................................................................................................
Page 126 - Important safety information
126 HP ProLiant DL385 Server User Guide To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 132 )," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooti...
Page 128 - Warnings and cautions
128 HP ProLiant DL385 Server User Guide WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshoot...
Page 130 - Preparing the server for diagnosis; Symptom information
130 HP ProLiant DL385 Server User Guide Preparing the server for diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation for required environmental conditions. 2. Record any error messages d...
Page 131 - Service notifications
Troubleshooting 131 • What events preceded the failure? After which steps does the problem occur? • What has been changed between the time the server was working and now? • Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server s...
Page 132 - Diagnostic steps; Start diagnosis flowchart
132 HP ProLiant DL385 Server User Guide • Check any interlock or interconnect LEDs that may indicate a component is not connected properly. • If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. Diagnostic steps To effect...
Page 134 - General diagnosis flowchart
134 HP ProLiant DL385 Server User Guide General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item Refer to 1 "Symptom informati...
Page 136 - Power-on problems flowchart
136 HP ProLiant DL385 Server User Guide Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their s...
Page 139 - POST problems flowchart
Troubleshooting 139 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible Problems: • Improperly seated or faulty internal component • Faulty KVM device • ...
Page 142 - OS boot problems flowchart
142 HP ProLiant DL385 Server User Guide OS boot problems flowchart Symptoms: • Server does not boot a previously installed OS • Server does not boot SmartStart Possible Causes: • Corrupted OS • Hard drive subsystem problem Item Refer to 1 HP ROM-Based Setup Utility User Guide ( http://www.hp.com/ser...
Page 145 - Server fault indications flowchart
Troubleshooting 145 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 113 ) • Server boots, but the internal health LED or external health LED is red or amber NOTE: For the location of server LEDs and information on their...
Page 148 - POST error messages and beep codes; Introduction to POST error messages; Node Interleaving disabled - Invalid memory configuration
148 HP ProLiant DL385 Server User Guide POST error messages and beep codes List of messages: Introduction to POST error messages ......................................................................................... 148 Introduction to POST error messages The error messages and codes in this sect...
Page 149 - Processor Reduced Power Mode Enabled in RBSU
Troubleshooting 149 Processor Reduced Power Mode Enabled in RBSU Description: Processors clocked down Action: If you select the reduced power mode in RBSU, the processor are displayed as their reduced speed during POST. This message indicates that the RBSU reduced power mode has been enabled and als...
Page 150 - Description: Unsupported memory types found in system.
150 HP ProLiant DL385 Server User Guide Unsupported DIMM(s) found in system. - DIMM(s) may not be used Description: Unsupported memory types found in system. Action: Refer to the applicable server user guide memory requirements and replace with supported DIMMs. Unsupported PCI Card Detected Remove P...
Page 151 - WARNING - Resetting Corrupted NVRAM
Troubleshooting 151 WARNING - Resetting Corrupted NVRAM Description: This informational message displays when the ROM detects that NVRAM is corrupted. The default values are restored. This message does not display if a user has intentionally invalidated the configuration through RBSU by erasing NVRA...
Page 153 - Electrostatic discharge; Preventing electrostatic discharge
153 Electrostatic discharge In this section Preventing electrostatic discharge .............................................................................................. 153 Grounding methods to prevent electrostatic discharge ............................................................... 154 P...
Page 155 - Federal Communications Commission notice; FCC rating label
155 Regulatory compliance notices In this section Federal Communications Commission notice ............................................................................ 155 Laser compliance ..................................................................................................................
Page 156 - Class A equipment
156 HP ProLiant DL385 Server User Guide Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment ...
Page 157 - Modifications
Regulatory compliance notices 157 Declaration of conformity for products marked with the FCC logo, United States only This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must...
Page 158 - Laser compliance
158 HP ProLiant DL385 Server User Guide Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations a...
Page 159 - European Union regulatory notice
Regulatory compliance notices 159 Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. European Union regulatory notice This product complies with the following EU Directives: • Low Voltage Directive 73/23/EEC • EMC Directive 89/336/E...
Page 160 - Japanese notice
160 HP ProLiant DL385 Server User Guide Japanese notice BSMI notice
Page 161 - Battery replacement notice
Regulatory compliance notices 161 Korean notice A&B Class A equipment Class B equipment Battery replacement notice WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not p...
Page 162 - Taiwan battery recycling notice
162 HP ProLiant DL385 Server User Guide For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article...
Page 163 - Server specifications
163 Server specifications In this section Server specifications ................................................................................................................... 163 Environmental specifications ..........................................................................................
Page 164 - Environmental specifications
164 HP ProLiant DL385 Server User Guide Environmental specifications Temperature range* Operating 10 ° C to 35 ° C (50 ° F to 95 ° F) Shipping -30 ° C to 50 ° C (-22 ° F to 122 ° F) Storage -40°C to 70°C (-40°F to 158°F) Maximum wet bulb temperature 28 ° C (82.4 ° F) Relative humidity (noncondensing...
Page 165 - Technical support; Related documents
165 Technical support In this section Related documents...................................................................................................................... 165 Before you contact HP........................................................................................................
Page 166 - Customer self repair
166 HP ProLiant DL385 Server User Guide • In other locations, refer to the HP website ( http://www.hp.com ). For HP technical support: • In North America: – Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may b...
Page 167 - Acronyms and abbreviations
167 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC battery-backed write cache CPU central processing unit DDR double data rate DIMM dual inline memory module ECC error checking and correcting
Page 171 - Index
171 Index A access panel 39 additional information 165 ADU (Array Diagnostic Utility) 118 Altiris Deployment Solution 109 Altiris eXpress Deployment Server 109 array configuration 64 ASR (Automatic Server Recovery) 110, 167 authorized reseller 165 auto-configuration process 106 Automatic Server Reco...