Polycom 3725-22370-001/B - Manuals

Chapter 1- Introducing the QSX System The Polycom QSX™ system allows users to instantly share anything on their computer screens with remote locations via the Web or with other QSX or VSX locations. Users don’t need to learn new applications, upload documents, pay monthly service fees, or pre-schedu...

Chapter 2- QSX Overview QSX Equipment Overview There are two basic versions of the QSX. The QSX 400 is designed to work in environments without a conference phone or with Polycom’s analog SoundStation, SoundStation2, SoundStation Premier or SoundStation2W conference phones. The QSX 300 is specifical...

QSX System Back Panel Content Controller If you have a Content Controller, you can use the Idle, Preview and Send functions as illustrated in the graphic below. Content Button: Press to start and stop sending. Info Button: Press to display the Info Screen on your local VGA display. Idle: No one sees...

3. To dial a device with an extension and password when both are registered to the same gatekeeper, dial the following sequence: Dial sequence: #*<Extension>#[password]# Example: #*2483#1234# 4. To dial a device with a Gatekeeper IP Address, an Extension and a Password, dial the following sequ...

Info Screen Alerts There are a number of alerts that may appear locally on the Info screen of the QSX. They include: QSX Local Display Messages Message Description Corrective Action Initializing When the QSX is connected to a SoundStation or VTX phone and the call is connected, the message will appe...

The following are messages that web viewers may see when they try to log on to a QSX content-sharing session. Web Viewer Messages Message Description Corrective Action Java plug in must be enabled in order to run this application. Web viewer is not Java enabled and cannot see content. Enable Java pl...

mode (i.e.- not sending content to web viewers). There are other password options that you can access from the QSX’s Web Administrator page. These are described on Page 30. Note: Web viewer sites do not necessarily need to participate in a phone call with the presenter in order to see content. Disco...

Note: A maximum of 5 QSX units can connect directly to one another for a meeting. For higher scaling, refer to Interoperability with Polycom MGC below. Note: In a QSX-to-QSX meeting, web viewers are still able to login and view content. Note: There are several advantages to a QSX-to-QSX meeting. Fir...

In order to utilize the QSX as a web-conferencing device and allow people without video capability to share content in a video-enabled meeting, follow these steps: 1. Ensure the video system is properly connected and configured. For more information about Polycom’s video systems, refer to the Admini...

QSX Usage with Polycom MGC The QSX system can be connected to an MGC bridge to increase the scalability of content sharing beyond 5 QSX units. It does so by leveraging the capabilities of the MGC. To use a QSX with an MGC bridge, follow these steps: 1. Ensure the MGC is properly connected and config...

After the MGC call has connected to the QSX, the QSX unit will not connect to any other QSX or video units. Other non-QSX units must access the content via the MGC bridge. If the QSX is already in a call with another unit (i.e. – QSX or video unit) and the MGC calls it, it will reject the MGC call. ...

2. Step 1 is all that is required to set up your QSX system. If you plan to use it with a Polycom conference phone, please connect the following cables as well: • 8-wire cable for phone console. Connect the 8-wire cable from the back of the QSX unit to the Polycom conference phone. • Conference Link...

Set a Static IP Address Using HyperTerminal If you need to assign a static IP address to the QSX system, follow these steps before you try to set up and use the QSX system: 1. Connect a straight-through serial cable from the QSX system to a computer. 2. Power on the QSX base with only the power cabl...

Note: If you hold the Content button during boot up of the QSX unit, it will force the unit into DHCP mode. That will cause the QSX unit to seek an IP address from the DHCP server on your network. Changing QSX to Dynamic IP Mode By default, the QSX is configured to obtain an IP address from a DHCP s...

Chapter 5- Accessing the QSX Administrative Web Page QSX Administrative Web Options The QSX Administrative Web page (Admin Web Page) gives you significant control and flexibility in the configuration and deployment of your QSX system. The following diagram is an overview of the various options you h...

Logging On to the QSX Administrative Web Page After the QSX system is set up, you can log on to the system’s Admin Web Page by following these steps: 1. On a computer, open Windows Internet Explorer version 6.0 or later. 2. In the browser address line, enter the IP address of the QSX system followed...

Chapter 6- Configuring Administrative Settings Info / System Info Administrators can view detailed system information on the System Information screen of the QSX Admin Web. The System Information screen displays information such as the system’s serial number and software version. To view the System ...

Admin Settings Admin Settings are divided into five groups—General Settings, Video Network/IP Network, Global Services, LAN Properties and Graphics Display. General Settings System Settings System Settings allow you to give a name to your QSX (e.g.- You may want to name it “Pebble Beach Conference R...

To configure security settings: 1. Log on to the QSX Admin Web as described on Page 23 . 2. Go to Admin Settings > General Settings > Security . 3. Configure these settings: Settings Description Enable Remote Access (default: FTP enabled, Telnet enabled) Specifies whether to allow remote acces...

Note: If the QSX is in Idle or Preview mode and there is no H.323 connection (i.e.- only web viewers are accessing content), you can reset the password and clear all web viewer connections by holding the Info button down on the QSX 400 for more than 4 seconds. Note: The password will change on the Q...

4. Click Next and configure these settings: Settings Description Date Format (default: MM-dd-yyyy) Specifies your format preference for the date display and lets you enter your local date. Time Format (default: 12 Hour) Specifies your format preference for the time display and lets you enter your lo...

Settings Description Baud Rate Fixed at 115200. RS-232 Mode (default: Debug) Control or Debug RS-232 Flow Control Fixed at None. Bandwidth One of the primary variables that can affect the quality of a QSX-based content sharing session is bandwidth. Different participants may be connected at differen...

Video Network/IP Network H.323 Settings H.323 is a protocol standard that defines how audiovisual conferencing content is transmitted over IP and LAN networks. It handles call control and management for point-to-point and multipoint conferences, as well as gateway administration of media traffic, ba...

Additional H.323 settings include: Enable MGC Dial Out Conference Calls Enables QSX to answer a call from an MGC bridge. For more information on using the QSX with a Polycom MGC Bridge, refer to the section on “QSX Usage with MGC” on Page 22. Firewall To make meeting content accessible to web viewer...

To configure firewall settings: 1. Log on to the QSX Admin Web as described on Page 23 . 2. Go to Admin Settings > Video Network > IP Network > Firewall . 3. Configure these settings: Settings Description NAT Configuration (default: Off) Lets you specify whether the system should determine ...

LAN Properties To configure LAN properties: 1. Log on to the QSX Admin Web as described on Page 23 . 2. Go to Admin Settings > LAN Properties . 3. Configure these settings: Setting Description Host Name (default: serial number) Indicates the system’s DNS name. If you change the Host Name, the sys...

Graphics Display The QSX system supports various resolutions and refresh rates for VGA input and output. QSX Output Scaling option allows the user to scale down the content that the QSX sends to other devices. This content can be scaled to a specified resolution in order to optimize transmission. In...

QSX to Web Viewer Connections When a web viewer displays the image, it will be displayed at its current resolution. An 800x600 or 640x480 image will display at the center of browser. Scaling for web viewers will reduce the image size for JPEG compression. This will immediately affect the loading spe...

To view Call Details: 1. Log on to the QSX Admin Web as described on Page 23 . 2. Click Diagnostics , then select Call Statistics. Note: Call Statistics features are not enabled in QSX 2.0 at this time. Network Statistics QSX system administrators can view statistics and network information on the D...

Keeping Your Software Current You can download the web-based SoftUpdate application to update the QSX system software. It is available on Polycom’s support website, which is accessible at www.polycom.com . To upgrade your software via the Internet: 1. From your computer, go to www.polycom.com . 2. L...

To view call details and statistics: 1. Log on to the QSX Admin Web as described on Page 23 . 2. Click Diagnostics , then select Call Statistics , Network Statistics , or Advanced Net Stats. Restarting the System To restart the system: 1. Log on to the QSX Admin Web as described on Page 23 . 2. Clic...

Status Alerts The following table describes the status alerts that appear on the local VGA display or web viewer, gives suggested steps to correct the problem. QSX Local Display Messages Message Description Corrective Action Initializing When the QSX is connected to a SoundStation or VTX phone and t...

There are Status Alerts for Web Viewers as well. These include: Web Viewer Messages Message Description Corrective Action Java plug in must be enabled in order to run this application. Web viewer location is not Java enabled and cannot see content. Enable Java plug in by going to control panel on yo...

General Troubleshooting System Problem Corrective Action The system is not sending content. The system is not connected correctly. Ensure that all cables are connected as shown in Setting up the QSX System. If you are using a VTX 1000 conference phone, make sure that both the 8-wire cable and confer...

By Telephone Before calling Polycom Technical Support, please have the following information ready: • Description of the issue – What is happening or not happening, and any related events you may be able to notice. • The 14-digit serial number on the bottom of the system. Contact Polycom Technical S...

WARRANTY EXCLUSIVE. IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM'S SOLE OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE ...

• Keep ventilation openings free of any obstructions. • SAVE THESE INSTRUCTIONS. License Restrictions THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM, INC. OR ITS LICENSORS. Buyer shall not sublicense or otherwise distribute any of...

may not apply to you. This warranty gives you special legal rights. You may also have other rights that vary by state and nation. Warning This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures. ...

Appendix A – Bandwidth Considerations in QSX Overview The QSX 2.0 offers a number of bandwidth options that allow you to optimize its use for your particular environment. The flowchart below is designed to serve as a guide for making the proper bandwidth configurations. This flowchart assumes that y...

Additional Information Maximum Bandwidth Utilization in Low Bandwidth Environments Most low bandwidth connections (e.g.- DSL) are asymmetrical—transmission speeds are usually slower than reception speeds. The Transmit and Receive configurations of the QSX 2.0 use this fact to fully utilize available...

User 1: 128Kbps User 2: 128Kbps User 3: 56Kbps As a result, the Time Sharing Mode is recommended for an environment with connections of 128kbps-384kbps. In order to configure the Time Sharing option, follow these steps: 1. Log on to the QSX Admin Web as described on Page 23 . 2. Go to Table of Conte...

Load Balancing In standard usage scenarios, web viewers log in to the presenting QSX to receive higher quality images and content. In certain situations, the maximum transmission bandwidth that has been configured will be exceeded because H.323 will use a pre-determined bandwidth. In these cases, th...

Appendix B – Additional Web Viewer Information Web Viewer Cascading Web Viewer Cascading allows a web viewer to access content from any QSX participating in a meeting. If the Web Viewer Cascading option is selected, web viewers can directly login to a QSX which is receiving content rather than being...

Web Viewing in a Video Environment If the QSX is connected to a Polycom VSX8000, VSX7000s or a VSX7000e with Visual Concert, web viewers without video capability can still receive content in a video environment. In order to do so, they can login directly to the QSX and receive content. An example of...

Note: If you are trying to share content between two QSX units that are on either side of a firewall (or two firewalls if one QSX is inside of one corporation’s firewall and the other is inside another corporation’s firewall), you will need to use manual IP dialing as described on Page 12. Note: If ...

Appendix C – Technical Specifications Content Transmission Bandwidth Configuration Options (set via Admin Web page) • Default Average Transmit & Receive Bandwidth: 1,920 kbps • Maximum Average Transmit Bandwidth Setting Range: 128 kbps - 1,920 kbps* • Maximum Average Receive Bandwidth Setting Ra...

Multipoint Capabilities Internal Multipoint Features • Up to 10 Web viewers using embedded web server • Up to four additional connections to other QSX or VSX units with embedded H.323 MCU. Automatic Connect Feature for QSX to QSX meetings • Requires wired analog Polycom conference phone connected to...

Resolution Content Resolution • Input: SXGA (1280 x 1024), XGA (1024 x 768), SVGA (800 x 600), VGA (640 x 480) • Output: SXGA (1280 x 1024), XGA (1024 x 768), SVGA (800 x 600) • User configuration to scale transmitted content down across range of resolutions to optimize performance. XGA (1024 x 768)...

Soft Interface shown on local display in QSX location • Info alerts for new participants and connection status • Info screen: IP address for Web Viewer login, Password, Content Status, Meeting Participants Configuration and System Management • Integrated Web Admin page for easy remote configuration ...

Appendix D—Additional Resolution & Graphics Display Information To understand how an image is scaled from the QSX unit’s VGA output to another device, refer to the following table: Transmission Scaling QSX Output Resolution No Scaling Scale to 800x 600 Scale to 640 x 480 640 x 480 640 x 480 640 ...