Page 2 - Trademark Information
Trademark Information Copyright © 2006 Polycom, Inc. All rights reserved. Polycom, the Polycom logo design, and SoundStation are registered trademarks and QSX, SoundStation VTX 1000, VoiceStation, and the industrial design of SoundStation are trademarks of Polycom, Inc. in the U.S. and various count...
Page 3 - About this Guide; Administrator’s Guide for the QSX System
About this Guide This Administrator’s Guide for the QSX System is for administrators of QSX systems who need to: ❑ Configure the system for use in the network environment. ❑ Understand different usage scenarios and how the QSX works in them. ❑ Troubleshoot any issues that occur. Other documents avai...
Page 4 - Table of Contents
Table of Contents Chapter 1- Introducing the QSX System ........................................................................ 6 Usage Overview .............................................................................................................. 6 Chapter 2- QSX Overview ....................
Page 6 - Chapter 1- Introducing the QSX System; – Simply plug in your IP connection, power and VGA cables. Easy; Easy to use; – Works with any content, any phone systems and any type of; Multi-point capability; Each QSX session shares content directly with up to ten sites; Cost effective; – Keep complete control over your document. AES (Advanced; Usage Overview
Chapter 1- Introducing the QSX System The Polycom QSX™ system allows users to instantly share anything on their computer screens with remote locations via the Web or with other QSX or VSX locations. Users don’t need to learn new applications, upload documents, pay monthly service fees, or pre-schedu...
Page 9 - Chapter 2- QSX Overview; QSX Equipment Overview; Name Component
Chapter 2- QSX Overview QSX Equipment Overview There are two basic versions of the QSX. The QSX 400 is designed to work in environments without a conference phone or with Polycom’s analog SoundStation, SoundStation2, SoundStation Premier or SoundStation2W conference phones. The QSX 300 is specifical...
Page 11 - Note: If you hold the Info button; down for more than 4 seconds, the QSX
QSX System Back Panel Content Controller If you have a Content Controller, you can use the Idle, Preview and Send functions as illustrated in the graphic below. Content Button: Press to start and stop sending. Info Button: Press to display the Info Screen on your local VGA display. Idle: No one sees...
Page 13 - QSX Info Screen; Meeting Web Address. The address of the Master Control Unit (MCU)
3. To dial a device with an extension and password when both are registered to the same gatekeeper, dial the following sequence: Dial sequence: #*<Extension>#[password]# Example: #*2483#1234# 4. To dial a device with a Gatekeeper IP Address, an Extension and a Password, dial the following sequ...
Page 15 - Info Screen Alerts; QSX Local Display Messages
Info Screen Alerts There are a number of alerts that may appear locally on the Info screen of the QSX. They include: QSX Local Display Messages Message Description Corrective Action Initializing When the QSX is connected to a SoundStation or VTX phone and the call is connected, the message will appe...
Page 16 - Web Viewer Messages; QSX in Stand Alone Mode
The following are messages that web viewers may see when they try to log on to a QSX content-sharing session. Web Viewer Messages Message Description Corrective Action Java plug in must be enabled in order to run this application. Web viewer is not Java enabled and cannot see content. Enable Java pl...
Page 18 - Page; Disconnecting Web Viewers; A maximum of 10 web viewers can connect to each QSX during a meeting.; QSX Connecting to Other QSX Systems
mode (i.e.- not sending content to web viewers). There are other password options that you can access from the QSX’s Web Administrator page. These are described on Page 30. Note: Web viewer sites do not necessarily need to participate in a phone call with the presenter in order to see content. Disco...
Page 19 - QSX Connected to Polycom Video Systems
Note: A maximum of 5 QSX units can connect directly to one another for a meeting. For higher scaling, refer to Interoperability with Polycom MGC below. Note: In a QSX-to-QSX meeting, web viewers are still able to login and view content. Note: There are several advantages to a QSX-to-QSX meeting. Fir...
Page 20 - In this mode, People+Content operations will work as normal.
In order to utilize the QSX as a web-conferencing device and allow people without video capability to share content in a video-enabled meeting, follow these steps: 1. Ensure the video system is properly connected and configured. For more information about Polycom’s video systems, refer to the Admini...
Page 21 - QSX Usage with Polycom MGC; Enable MGC Dial Out by going to the Web Admin Page,; Admin Settings; There are two ways that the MGC can connect to the QSX. First, it can
QSX Usage with Polycom MGC The QSX system can be connected to an MGC bridge to increase the scalability of content sharing beyond 5 QSX units. It does so by leveraging the capabilities of the MGC. To use a QSX with an MGC bridge, follow these steps: 1. Ensure the MGC is properly connected and config...
Page 22 - Chapter 4- Setting Up the QSX System; Connect the QSX System; QSX Quick Start Guide; LAN Cable
After the MGC call has connected to the QSX, the QSX unit will not connect to any other QSX or video units. Other non-QSX units must access the content via the MGC bridge. If the QSX is already in a call with another unit (i.e. – QSX or video unit) and the MGC calls it, it will reject the MGC call. ...
Page 23 - Conference Link Cable; Set an IP Address; My IP; Accessing the QSX Web Admin Page; Admin Settings > LAN Properties
2. Step 1 is all that is required to set up your QSX system. If you plan to use it with a Polycom conference phone, please connect the following cables as well: • 8-wire cable for phone console. Connect the 8-wire cable from the back of the QSX unit to the Polycom conference phone. • Conference Link...
Page 24 - Set a Static IP Address Using HyperTerminal; Start the HyperTerminal application on the computer.
Set a Static IP Address Using HyperTerminal If you need to assign a static IP address to the QSX system, follow these steps before you try to set up and use the QSX system: 1. Connect a straight-through serial cable from the QSX system to a computer. 2. Power on the QSX base with only the power cabl...
Page 25 - Changing QSX to Dynamic IP Mode; Disconnect the power cord.
Note: If you hold the Content button during boot up of the QSX unit, it will force the unit into DHCP mode. That will cause the QSX unit to seek an IP address from the DHCP server on your network. Changing QSX to Dynamic IP Mode By default, the QSX is configured to obtain an IP address from a DHCP s...
Page 26 - Chapter 5- Accessing the QSX Administrative Web Page; QSX Administrative Web Options
Chapter 5- Accessing the QSX Administrative Web Page QSX Administrative Web Options The QSX Administrative Web page (Admin Web Page) gives you significant control and flexibility in the configuration and deployment of your QSX system. The following diagram is an overview of the various options you h...
Page 27 - Logging On to the QSX Administrative Web Page; On a computer, open Windows Internet Explorer version 6.0 or later.; My; Enter the administrator’s user name and password.; admin; . The password is blank until you
Logging On to the QSX Administrative Web Page After the QSX system is set up, you can log on to the system’s Admin Web Page by following these steps: 1. On a computer, open Windows Internet Explorer version 6.0 or later. 2. In the browser address line, enter the IP address of the QSX system followed...
Page 28 - Chapter 6- Configuring Administrative Settings; To view the System Information screen:; Log on to the QSX Admin Web as described on; Home / Table of Contents
Chapter 6- Configuring Administrative Settings Info / System Info Administrators can view detailed system information on the System Information screen of the QSX Admin Web. The System Information screen displays information such as the system’s serial number and software version. To view the System ...
Page 29 - General Settings; System Settings; To configure system settings:; Admin Settings > General Settings > System Settings; Configure these settings:; Setting Description; Security
Admin Settings Admin Settings are divided into five groups—General Settings, Video Network/IP Network, Global Services, LAN Properties and Graphics Display. General Settings System Settings System Settings allow you to give a name to your QSX (e.g.- You may want to name it “Pebble Beach Conference R...
Page 30 - Password; Admin Settings > General Settings > Password
To configure security settings: 1. Log on to the QSX Admin Web as described on Page 23 . 2. Go to Admin Settings > General Settings > Security . 3. Configure these settings: Settings Description Enable Remote Access (default: FTP enabled, Telnet enabled) Specifies whether to allow remote acces...
Page 31 - Location; Admin Settings > General Settings > Location; Settings Description
Note: If the QSX is in Idle or Preview mode and there is no H.323 connection (i.e.- only web viewers are accessing content), you can reset the password and clear all web viewer connections by holding the Info button down on the QSX 400 for more than 4 seconds. Note: The password will change on the Q...
Page 32 - Click; Next; and configure these settings:; Serial Port; Admin Settings > General Settings > Serial Port
4. Click Next and configure these settings: Settings Description Date Format (default: MM-dd-yyyy) Specifies your format preference for the date display and lets you enter your local date. Time Format (default: 12 Hour) Specifies your format preference for the time display and lets you enter your lo...
Page 33 - Bandwidth; Admin Settings > Table of Contents > General Settings > Bandwidth; Configure the settings.
Settings Description Baud Rate Fixed at 115200. RS-232 Mode (default: Debug) Control or Debug RS-232 Flow Control Fixed at None. Bandwidth One of the primary variables that can affect the quality of a QSX-based content sharing session is bandwidth. Different participants may be connected at differen...
Page 35 - Video Network/IP Network
Video Network/IP Network H.323 Settings H.323 is a protocol standard that defines how audiovisual conferencing content is transmitted over IP and LAN networks. It handles call control and management for point-to-point and multipoint conferences, as well as gateway administration of media traffic, ba...
Page 36 - Firewall; To assign an external IP address to the QSX system:
Additional H.323 settings include: Enable MGC Dial Out Conference Calls Enables QSX to answer a call from an MGC bridge. For more information on using the QSX with a Polycom MGC Bridge, refer to the section on “QSX Usage with MGC” on Page 22. Firewall To make meeting content accessible to web viewer...
Page 37 - To configure firewall settings:; Global Services; Management Servers; Admin Settings > Global Services > Management Servers; My Information; Admin Settings > Global Services > My Information
To configure firewall settings: 1. Log on to the QSX Admin Web as described on Page 23 . 2. Go to Admin Settings > Video Network > IP Network > Firewall . 3. Configure these settings: Settings Description NAT Configuration (default: Off) Lets you specify whether the system should determine ...
Page 38 - LAN Properties; To configure LAN properties:
LAN Properties To configure LAN properties: 1. Log on to the QSX Admin Web as described on Page 23 . 2. Go to Admin Settings > LAN Properties . 3. Configure these settings: Setting Description Host Name (default: serial number) Indicates the system’s DNS name. If you change the Host Name, the sys...
Page 39 - Graphics Display; To configure Graphics Display settings:; Admin Settings > Graphics Display; Other Scaling Considerations; Admin Settings > Bandwidth
Graphics Display The QSX system supports various resolutions and refresh rates for VGA input and output. QSX Output Scaling option allows the user to scale down the content that the QSX sends to other devices. This content can be scaled to a specified resolution in order to optimize transmission. In...
Page 40 - Restart System; Diagnostics > Restart System; Call Summary; Diagnostics; Call Statistics
QSX to Web Viewer Connections When a web viewer displays the image, it will be displayed at its current resolution. An 800x600 or 640x480 image will display at the center of browser. Scaling for web viewers will reduce the image size for JPEG compression. This will immediately affect the loading spe...
Page 41 - Network Statistics; To view Network Statistics:; Advanced Network Statistics; To view Advanced Network Statistics:; Chapter 7- Diagnostics and Troubleshooting; Viewing QSX System Information
To view Call Details: 1. Log on to the QSX Admin Web as described on Page 23 . 2. Click Diagnostics , then select Call Statistics. Note: Call Statistics features are not enabled in QSX 2.0 at this time. Network Statistics QSX system administrators can view statistics and network information on the D...
Page 42 - Keeping Your Software Current; To upgrade your software via the Internet:; Resetting a Forgotten Administrative Password; swus; Viewing Call Details
Keeping Your Software Current You can download the web-based SoftUpdate application to update the QSX system software. It is available on Polycom’s support website, which is accessible at www.polycom.com . To upgrade your software via the Internet: 1. From your computer, go to www.polycom.com . 2. L...
Page 43 - To view call details and statistics:; Restarting the System; To restart the system:
To view call details and statistics: 1. Log on to the QSX Admin Web as described on Page 23 . 2. Click Diagnostics , then select Call Statistics , Network Statistics , or Advanced Net Stats. Restarting the System To restart the system: 1. Log on to the QSX Admin Web as described on Page 23 . 2. Clic...
Page 44 - Status Alerts
Status Alerts The following table describes the status alerts that appear on the local VGA display or web viewer, gives suggested steps to correct the problem. QSX Local Display Messages Message Description Corrective Action Initializing When the QSX is connected to a SoundStation or VTX phone and t...
Page 45 - There are Status Alerts for Web Viewers as well. These include:
There are Status Alerts for Web Viewers as well. These include: Web Viewer Messages Message Description Corrective Action Java plug in must be enabled in order to run this application. Web viewer location is not Java enabled and cannot see content. Enable Java plug in by going to control panel on yo...
Page 46 - General Troubleshooting; System Problem; How to Contact Technical Support
General Troubleshooting System Problem Corrective Action The system is not sending content. The system is not connected correctly. Ensure that all cables are connected as shown in Setting up the QSX System. If you are using a VTX 1000 conference phone, make sure that both the 8-wire cable and confer...
Page 47 - By Telephone; The 14-digit serial number on the bottom of the system.; By Internet; To contact Polycom Technical Support, go to; Limited Warranty, Disclaimers, Limit of Liability
By Telephone Before calling Polycom Technical Support, please have the following information ready: • Description of the issue – What is happening or not happening, and any related events you may be able to notice. • The 14-digit serial number on the bottom of the system. Contact Polycom Technical S...
Page 48 - Safety and Legal Notices; Important Safeguards; Do not immerse the system in any liquid or place any liquids on it.
WARRANTY EXCLUSIVE. IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM'S SOLE OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE ...
Page 49 - License Restrictions
• Keep ventilation openings free of any obstructions. • SAVE THESE INSTRUCTIONS. License Restrictions THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM, INC. OR ITS LICENSORS. Buyer shall not sublicense or otherwise distribute any of...
Page 50 - Part 15 FCC Rules; EEA Regulatory Notices; CE Mark LVD and EMC Directive
may not apply to you. This warranty gives you special legal rights. You may also have other rights that vary by state and nation. Warning This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures. ...
Page 52 - Appendix A – Bandwidth Considerations in QSX; Overview
Appendix A – Bandwidth Considerations in QSX Overview The QSX 2.0 offers a number of bandwidth options that allow you to optimize its use for your particular environment. The flowchart below is designed to serve as a guide for making the proper bandwidth configurations. This flowchart assumes that y...
Page 53 - Trans mit Spe e d Re ce ive Spe e d; Bandwidth Sharing versus Time Sharing
Additional Information Maximum Bandwidth Utilization in Low Bandwidth Environments Most low bandwidth connections (e.g.- DSL) are asymmetrical—transmission speeds are usually slower than reception speeds. The Transmit and Receive configurations of the QSX 2.0 use this fact to fully utilize available...
Page 54 - Bandwidth Sharing
User 1: 128Kbps User 2: 128Kbps User 3: 56Kbps As a result, the Time Sharing Mode is recommended for an environment with connections of 128kbps-384kbps. In order to configure the Time Sharing option, follow these steps: 1. Log on to the QSX Admin Web as described on Page 23 . 2. Go to Table of Conte...
Page 55 - Load Balancing; Choose to either enable or disable; Load Balancing for Web Viewers; Click on the; Update
Load Balancing In standard usage scenarios, web viewers log in to the presenting QSX to receive higher quality images and content. In certain situations, the maximum transmission bandwidth that has been configured will be exceeded because H.323 will use a pre-determined bandwidth. In these cases, th...
Page 56 - Appendix B – Additional Web Viewer Information; Web Viewer Cascading; Check the box for; Enable Web Viewer Cascading.
Appendix B – Additional Web Viewer Information Web Viewer Cascading Web Viewer Cascading allows a web viewer to access content from any QSX participating in a meeting. If the Web Viewer Cascading option is selected, web viewers can directly login to a QSX which is receiving content rather than being...
Page 57 - Web Viewing in a Video Environment
Web Viewing in a Video Environment If the QSX is connected to a Polycom VSX8000, VSX7000s or a VSX7000e with Visual Concert, web viewers without video capability can still receive content in a video environment. In order to do so, they can login directly to the QSX and receive content. An example of...
Page 59 - Additional Web Viewer Notes
Note: If you are trying to share content between two QSX units that are on either side of a firewall (or two firewalls if one QSX is inside of one corporation’s firewall and the other is inside another corporation’s firewall), you will need to use manual IP dialing as described on Page 12. Note: If ...
Page 60 - Appendix C – Technical Specifications; Content Transmission; Bandwidth Configuration Options (set via Admin Web page)
Appendix C – Technical Specifications Content Transmission Bandwidth Configuration Options (set via Admin Web page) • Default Average Transmit & Receive Bandwidth: 1,920 kbps • Maximum Average Transmit Bandwidth Setting Range: 128 kbps - 1,920 kbps* • Maximum Average Receive Bandwidth Setting Ra...
Page 61 - Multipoint Capabilities; Internal Multipoint Features; System Security
Multipoint Capabilities Internal Multipoint Features • Up to 10 Web viewers using embedded web server • Up to four additional connections to other QSX or VSX units with embedded H.323 MCU. Automatic Connect Feature for QSX to QSX meetings • Requires wired analog Polycom conference phone connected to...
Page 62 - Resolution; Content Resolution; Physical Dimensions and Interfaces on QSX Base Unit; Dimensions; User Interface; Content Controller
Resolution Content Resolution • Input: SXGA (1280 x 1024), XGA (1024 x 768), SVGA (800 x 600), VGA (640 x 480) • Output: SXGA (1280 x 1024), XGA (1024 x 768), SVGA (800 x 600) • User configuration to scale transmitted content down across range of resolutions to optimize performance. XGA (1024 x 768)...
Page 63 - Soft Interface shown on local display in QSX location; Web Viewer Requirements; Web Administrator Requirements; Browsers
Soft Interface shown on local display in QSX location • Info alerts for new participants and connection status • Info screen: IP address for Web Viewer login, Password, Content Status, Meeting Participants Configuration and System Management • Integrated Web Admin page for easy remote configuration ...
Page 64 - Transmission Scaling
Appendix D—Additional Resolution & Graphics Display Information To understand how an image is scaled from the QSX unit’s VGA output to another device, refer to the following table: Transmission Scaling QSX Output Resolution No Scaling Scale to 800x 600 Scale to 640 x 480 640 x 480 640 x 480 640 ...
