Polycom EX, FX, VS4000 - Manuals

© Polycom, Inc. vii List of Tables Table 2-1. Electrical and Physical Specifications .............................................................. 12 Table 2-2. Connectivity ........................................................................................................ 13 Table 2-3. Video ...

© Polycom, Inc. 1 1 About this Manual This chapter provides information to help you use the rest of the manual. This manual covers the following topics: Topic Page Technical Information 11 Before You Deploy 47 Installing Videoconferencing Systems 77 Supporting Advanced Users 97 Testing and Troublesh...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 2 www.polycom.com Conventions Used in this Manual The following typographic conventions are used in this manual: ❑ Links that allow you to jump to other sections of this manual are blue . ❑ File path names and commands you ...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 12 www.polycom.com System Descriptions The Polycom ViewStation EX and ViewStation FX systems are set-top videoconferencing systems designed for conference rooms. The Polycom VS4000 system is a rack-mounted videoconferencing...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 22 www.polycom.com Quad BRI Network Interface Module The following paragraphs provide technical information about the Quad BRI network interface module available with the ViewStation EX, ViewStation FX, and VS4000 systems. ...

Chapter 2 - Technical Information © Polycom, Inc. 23 Quad BRI Cabling The Quad BRI network interface module connects to the endpoint using a cable with one keyed RJ-45 connector and one standard RJ-45 connector. Figure 2-3 shows this cable. Because it uses a non-standard connector, Polycom Inc. does...

Chapter 2 - Technical Information © Polycom, Inc. 25 ISDN Switches Depending on the type of ISDN lines you are using, your service provider may assign zero, one, or two SPIDs per line. Refer to Table 2-15 below. Automatic Quad BRI Software Update The Quad BRI is expected to have a software version a...

Chapter 2 - Technical Information © Polycom, Inc. 27 Indicators on the PRI Network Interface Module The tables below describe the expected behavior of the indicator lamps on the PRI network interface module. On the network side, the expected behavior depends on whether it is a T1 module or an E1 mod...

Chapter 2 - Technical Information © Polycom, Inc. 29 PRI Cabling The peripheral side of the PRI network interface module connects to the endpoint using a cable with keyed RJ-45 connectors. Figure 2-5 shows this cable. Because it uses a non-standard connector, Polycom Inc. does not support cables of ...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 38 www.polycom.com Serial Interface Control Signals If you need to customize your V.35/RS-449/RS-530 interface, use the signal information in Table 2-21 below in addition to the information provided by your network equipmen...

Chapter 2 - Technical Information © Polycom, Inc. 39 State Machine The V.35/RS-449/RS-530 state machine controls how the V.35/RS-449/RS-530 interface signals handshake with the network interface equipment while the call is being established. The following tables describe the machine states. Table 2-...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 44 www.polycom.com Crypto Resync If a cryptographic encoder/decoder is connected between the system and the network, it may require a resynchronization signal from the system. This is a signal indicating that the system has...

Chapter 2 - Technical Information © Polycom, Inc. 45 Other Elements of a Typical Deployment A typical deployment includes some of the following Polycom equipment and software in addition to videoconferencing endpoints: ❑ MGC Manager™ ❑ Global Management System™ ❑ WebCommander™ ❑ PathNavigator™ For m...

© Polycom, Inc. 47 3 Before You Deploy This chapter provides a summary of the deployment process, and describes what you must do to prepare for installation. This chapter covers the following topics. Topic Page Predeployment Overview 48 Video Network Security 49 Best Practices 50 Predeployment Plann...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 48 www.polycom.com Predeployment Overview The diagram below gives an overview of the tasks involved in predeployment planning. Figure 3-1. The Predeployment Process Document the network: ‰ LANs ‰ Subnets ‰ WAN links Determi...

Chapter 3 - Before You Deploy © Polycom, Inc. 49 Video Network Security Polycom recommends the following general precautions to keep your video network secure: ❑ Deploy IP endpoints behind a firewall. ❑ If your deployment seldom requires centralized management capabilities, disable all endpoints’ re...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 50 www.polycom.com Best Practices Polycom recommends the following as best practices when deploying Polycom IP voice and video applications. ❑ Consider latency, jitter, and packet loss. All are obstacles to high quality aud...

Chapter 3 - Before You Deploy © Polycom, Inc. 51 Notes Older Polycom ViewStation systems and the RADVision MCUs and gateways both support 10 Mbps half duplex only. There are known issues with some older Cisco Catalyst 10/100 switches and video endpoints negotiating half/full duplex. If the negotiati...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 52 www.polycom.com LAN/WAN Considerations You will need to develop a network topology checklist that includes the following information: ❑ List of Networks: To take advantage of least cost routing and alternate routing, you...

Chapter 3 - Before You Deploy © Polycom, Inc. 53 Capacity Planning H.323 traffic uses more bandwidth than the selected call quality or H.320 equivalent. Polycom recommends that you allow 20% overhead for the H.323 signaling traffic. ISDN networks do not include signaling in the payload calculations,...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 54 www.polycom.com Keep in mind that the examples given here discuss only a single point-to-point call. Your capacity planning calculations must take into account the total number of calls that you expect the network to han...

Chapter 3 - Before You Deploy © Polycom, Inc. 55 Gatekeeper Identifier You will need to specify the gatekeeper identifier for each gatekeeper being deployed. You must also define the maximum number of endpoints that may be registered to each gatekeeper and the maximum number of calls that each gatek...

Chapter 3 - Before You Deploy © Polycom, Inc. 57 A well-designed dial plan distributes the dial plan logic among the gateways and gatekeepers. Try to keep the dial plan logic at the highest component level — for example, allow the gatekeeper to handle routing and fail-over decisions. This allows ind...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 58 www.polycom.com Administration, Policies, and Routing Administration Plan The videoconferencing administration plan allows the system administrator to manage user permissions and network policies. Your plan should define...

Chapter 3 - Before You Deploy © Polycom, Inc. 59 If your organization has special rate plans, those should be incorporated into the least-cost routing tables. Network Topology You will need the network topology information described in LAN/WAN Considerations on page 52 when you design your dial plan...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 60 www.polycom.com Addressing The addressing components of an H.323 dial plan are: ❑ Gatekeeper zone identifiers or prefixes ❑ Entity addressing ❑ Terminal aliases (include numeric and alphabetic aliases) ❑ System Services ...

Chapter 3 - Before You Deploy © Polycom, Inc. 61 If the local zone prefixes are configured, requests from neighbor gatekeepers with prefixes that match the local zone prefix will be resolved. All other calls will be rejected. Entity Addressing An entity must have a network address and may have alias...

Chapter 3 - Before You Deploy © Polycom, Inc. 63 System Services System services include the following: ❑ Conference on demand ❑ Call forwarding: set forward busy, set forward no answer, and set forward unconditional. ❑ Access simplified dialing ❑ Join or leave hunt group System services only work w...

Chapter 3 - Before You Deploy © Polycom, Inc. 65 The PRI direct from the telephone service provider should support both data and voice for Polycom’s voice add-on capability of systems. Determining Usage To get the best rate of return from PRI lines, they should be used as much as possible. To do thi...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 68 www.polycom.com ❑ The ISDN BRI service must allow videoconferencing calls to be dialed on either B channel or on both simultaneously. ❑ The D channel should not permit X.25 packet data. ❑ The ISDN BRI service must be con...

Chapter 3 - Before You Deploy © Polycom, Inc. 69 ❑ If the distance is between 50 and 250 feet, you must use a 9-volt AC/DC transformer to boost power (such as the Digi-Key #T405-ND). Connect the transformer to the Quad BRI network interface module. ❑ RJ-45 jacks, connected to 110 blocks or 66 blocks...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 72 www.polycom.com Site Considerations When you select a site for videoconferencing equipment, consider the following factors: Table 3-7. Site Considerations Factor For best results Access to required connections Ensure tha...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 74 www.polycom.com Predeployment Worksheet This worksheet will help you get the information you need to install videoconferencing systems on your company’s LAN computer network. Complete this worksheet before you start the ...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 78 www.polycom.com The Deployment Process The diagram below summarizes the tasks involved in the deployment process. This chapter assumes that the appropriate products have been ordered, and that you have done the appropria...

Chapter 4 - Installing Videoconferencing Systems © Polycom, Inc. 79 Installation Procedures For basic system installation, please refer to the installation instructions in the appropriate User Guide and the QuickStart cards. Installing Network Interface Modules The ViewStation EX, ViewStation FX, an...

Chapter 4 - Installing Videoconferencing Systems © Polycom, Inc. 81 3. Connect the network side of the Quad BRI network interface module to the NT-1 device or to the ISDN network, as appropriate. Figure 4-4. Quad BRI Network Interface Module (Network Side) 4. If you are using an NT-1 device, connect...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 82 www.polycom.com You must use an external power supply if you use the internal CSU capability of the PRI T1 network interface module. Channel Service Unit In North America, the PRI T1 network interface module can be conne...

Chapter 4 - Installing Videoconferencing Systems © Polycom, Inc. 83 If You Are Connecting to a PBX ❑ Some PBXs require a crossover cable. ❑ The PBX must provide the clock signal and act as the network side for layers 1, 2, and 3. ❑ QSIG signaling (PSS1) is not supported. However, a PRI network inter...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 84 www.polycom.com Installation To install the PRI network interface module: 1. Ensure that the system is powered off. 2. Connect peripheral side of the PRI network interface module to the system using the supplied cable. F...

Chapter 4 - Installing Videoconferencing Systems © Polycom, Inc. 85 Installing a V.35/RS-449/RS-530 Network Interface Module Cables Used with the V.35/RS-449/RS-530 Network Interface Module The network interface module connects to the system using a cable that is not interchangeable with standard RJ...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 88 www.polycom.com Network Configuration The following paragraphs give information about configuring the ViewStation EX, ViewStation FX, and VS4000 systems for the ISDN network. On a PRI T1 Network: Configuring the CSU If y...

Chapter 4 - Installing Videoconferencing Systems © Polycom, Inc. 89 Firewall and NAT Issues A firewall protects an organization’s network by controlling data traffic from outside the network. Different types of firewalls use different techniques to provide network security, but unless the firewall i...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 90 www.polycom.com Configuring the System to Operate Behind a NAT The System is behind a NAT option allows the user make calls outside the internal network. At this time, it is not possible to make videoconferencing calls w...

Chapter 4 - Installing Videoconferencing Systems © Polycom, Inc. 91 Connecting the System to a PC In some situations you may want to connect a laptop directly to the ViewStation EX, ViewStation FX, or VS4000. This allows you to: ❑ Update software on a system that is not connected to a LAN. ❑ Use IP-...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 94 www.polycom.com Connecting the System to a PC off the LAN Do this if you need to use IP-based functions (display desktop, do a software update, use PolySnap) on a system that is not connected to a LAN. Caution Your syste...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 96 www.polycom.com Placing Test Calls To verify that you have installed the endpoint equipment correctly, test each unit as follows: ❑ Place an ISDN call from the unit. ❑ Place an IP call from the unit. ❑ From a suitable en...

© Polycom, Inc. 97 5 Supporting Advanced Users This chapter describes features that are available but not widely used. Inexperienced users may need assistance with these features. This chapter covers the following topics. Topic Page Multiple-Monitor Mode 98 RS-232 Interface 105

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 106 www.polycom.com Both endpoints in Pass-Thru Mode —Two stations set to Pass-Thru Mode behave as a null-modem between their respective externally connected devices. Data from the RS-232 port on one endpoint is pushed thro...

Chapter 5 - Supporting Advanced Users © Polycom, Inc. 107 Configure the System for RS-232 Operation To configure your system to use the RS-232 interface: 1. Select System Info > Admin Setup > Software/Hardware > RS-232 to display the RS-232 screen 2. Configure the Baud Rate. 3. Configure th...

© Polycom, Inc. 109 6 Testing and Troubleshooting This chapter describes how to do post-deployment functional tests and how to identify and correct problems. This chapter covers the following topics. Indicator Lamps The ViewStation EX, ViewStation FX, and VS4000 and their network interface modules h...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 110 www.polycom.com Indicator Lamps on the PRI Network Interface Module The PRI network interface module uses lamps on both the network side and the peripheral side to provide status indications. Note The PRI network interf...

Chapter 6 - Testing and Troubleshooting © Polycom, Inc. 111 Indicator Lamps on the Quad BRI Network Interface Module The Quad BRI network interface module uses pairs of indicator lamps associated with each BRI line to provide status indications. The table below shows the meanings of the LED pair ass...

Chapter 6 - Testing and Troubleshooting © Polycom, Inc. 113 Fault Isolation The following table lists symptoms, causes, and corrective actions for equipment malfunctions. Table 6-6. Fault Isolation Problem Possible cause Corrective action Monitor screen remains blank Monitor is not connected to powe...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 114 www.polycom.com ISDN Error Codes The following table describes codes that the ISDN switch sends to the router to indicate call status. Although the codes are standardized, each ISDN service provider defines them differe...

© Polycom, Inc. 121 A System Interoperability The ViewStation EX, ViewStation FX, and VS4000 can work with the following non-Polycom endpoint equipment: Table A-1. H.320 Endpoints Manufacturer Model Version Sony PCS6000 4.1 Tandberg 500 800 1000 2000 6000 B5.1 VCON Cruiser Media Connect 8000 4.6 VTE...

© Polycom, Inc. 125 B ViewStation Series Cables The following tables list cables for systems in the ViewStation family. Board Room and Custom Room Systems Table B-1. Cables for VS4000 Use Description Length and pinout Longer version PC Ethernet Blue RJ-45 25 ft (7.6 m), Standard No Camera, document ...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 128 www.polycom.com Medium and Large Room Systems Table B-6. Cables for ViewStation H.323 Use Description Length and pinout Longer version IPOTS Pink RJ-11 12 ft (3.7 m) No IP network Orange RJ-45 12 ft (3.7 m), Standard No...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 130 www.polycom.com Small Room Systems Network interface (4) DCP- clear RJ-45 20 ft (6.1 m), Standard No DCP interface only DCP Green/white RJ-45 20 ft (6.1 m), Standard, keyed No Table B-9. Cables for Upgrading ViewStation...

© Polycom, Inc. 133 Safety and Legal Notices Important Safeguards Read and understand the following instructions before using any equipment described in this manual: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electri...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 134 www.polycom.com Limitation of Remedies and Damages Polycom, Inc., its agents, employees, suppliers, dealers and other authorized representatives shall not be responsible or liable with respect to the product or any othe...

© Polycom, Inc. 135 Index A acoustics 73 address E.164 56 H.323 (IP) 56 administration plan 58 Adtran Atlas 800 Plus E1 module 82 ARENA API 19 , 20 audio codecs 17 audio quality 17 , 73 B bandwidth allocation policy 58 PRI E1 26 PRI T1 26 requirements calculating 50 browser, see Web browser 19 C cab...