Polycom 500 - Manual

Polycom VVX 500 Business Media Phone User Guide x Conventions Used in this Guide As you read this guide, you’ll notice that the same terms and conventions are used repeatedly. Make sure you familiarize yourself with these terms and conventions so you understand how to perform phone tasks. Tap This t...

Introduction xi Option An option is one of a series of items you can select for a phone setting, such as Enabled and Disabled . Held call This term describes any call (including a conference call) that is on hold. Held calls don’t have audio associated with them. Active call This term refers to a ca...

Polycom VVX 500 Business Media Phone User Guide xii Related Documents For additional information about the VVX 500 phone, see the following documents: User Documents: ○ Polycom VVX 500 Business Media Phone Quick User Guide —This guide is a quick reference on how to use the phone’s most basic feature...

1 Chapter 1: Getting Started Before you use your phone, you may wish to take a few moments to become familiar with its features and user interface. In this chapter, you learn about your phone’s components, the screen layout, and how to use the touchscreen. You’ll also learn how to clean the touchscr...

Polycom VVX 500 Business Media Phone User Guide 2 Feature Description Security slot The connector on the left side of your phone that enables you to attach a laptop cable lock to your phone so you can secure it to a desktop. For more information on locking your phone to the desktop, see Security Slo...

Chapter 1: Getting Started 3 Troubleshooting: Why Can’t I Access a Certain View? The views you can access depend on the number of calls your phone has, and if your phone has an active call. If your phone is idle, you can access Home and Lines view. If your phone has one call only—and it’s active—you...

Chapter 1: Getting Started 5 Lines View Lines view (shown next) is your phone’s default display. Lines view displays all your phone lines, your favorites, and soft keys. If your phone is idle, you can: Tap a phone line to access the Dialer. Swipe to switch between Lines view and the Idle Browser (if...

Polycom VVX 500 Business Media Phone User Guide 6 Active Call View If you have only one call in progress—and it’s active (has audio)—you can access Active Call view (shown next). This view displays the name and number of the person you’re talking with, and the duration of the call. From Active Call ...

Chapter 1: Getting Started 7 Understanding Phone Icons and Status Indicators The following icons and indicators may display on the screen to indicate phone, call, or buddy/contact status, or to indicate that a feature is enabled. You can tap certain icons to access information or features. Icon Desc...

Polycom VVX 500 Business Media Phone User Guide 8 Navigating Your Phone Interface The following table shows you how to navigate your phone’s screens, as well as select and highlight options. If you want to… Do this… Return to Home view from any screen Press . Return to the previous screen Tap Back (...

Chapter 1: Getting Started 9 Entering Data and Updating Fields You can enter information and edit fields in these two ways: Using the onscreen keyboard. Using the dialpad keys on the phone console. Regardless of whether you use the onscreen keyboard or the dialpad keys to enter information in fields...

Polycom VVX 500 Business Media Phone User Guide 10 Using the Onscreen Keyboard Use the onscreen keyboard (shown next) to quickly update field information. If a data entry field only requires numbers, the onscreen keyboard will just show numbers. To access the onscreen keyboard, tap in the phone’s st...

Chapter 1: Getting Started 11 If you want to… Do this… Enter numbers Tap , and tap the numbers you want. Enter special characters Tap , and tap the characters you want. Exit the onscreen keyboard, enter the information, and update the next field Tap . Exit the onscreen keyboard, enter the informatio...

Polycom VVX 500 Business Media Phone User Guide 12 If you want to… Do this… Enter a special character Tap Encoding , and select one of the alphabetic (Abc, ABC, or abc) options. Then, press the 1 , * , 0 , or # key one or more times to enter one of the following special characters: 1 key: * key: 0 k...

Chapter 1: Getting Started 13 Note: What Happens if I Wipe the Touchscreen, But It’s Still Dirty? Dampen a soft, lint-free cloth with an isopropyl alcohol and water solution of 50:50, and then wipe the screen with the cloth. Always use the dampened cloth to apply the solution; never apply the soluti...

Polycom VVX 500 Business Media Phone User Guide 14 Web Info: Using the Utility For detailed information on accessing, navigating, and using the utility, see the Polycom Web Configuration Utility User Guide , available from the VVX 500 Business Media Phone Support Web page. To access the Web Configur...

15 Chapter 2: Using Basic Features This chapter introduces you to your phone’s basic features. You’ll learn about: Calling, answering, holding, and ending calls Ignoring, rejecting, forwarding, diverting, and transferring calls Setting up conference calls Enabling Do Not Disturb Listening to voicema...

Polycom VVX 500 Business Media Phone User Guide 16 When you’re in speakerphone mode, glows green. When you’re in headset mode, glows green if an analog headset is connected, and blue if a USB headset is connected. If both an analog and USB headset are connected, the USB headset will be used. Trouble...

Chapter 2: Using Basic Features 17 If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Home or Calls view displays (depending if your phone last displayed Home or Lines view), as shown next. To answer the call, pick up the handset, press , or press . Or, f...

Polycom VVX 500 Business Media Phone User Guide 18 If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Home or Calls view displays (as shown next). To answer the call from Home view, tap , tap the incoming call to highlight it if you’re in an active call, ...

Chapter 2: Using Basic Features 19 Managing Multiple Calls You can easily manage multiple calls from Lines and Calls view. Swipe the screen to switch between the two views. Lines view shows you each line on your phone, and how many calls each line has, as shown next. In the following example, line 2...

Polycom VVX 500 Business Media Phone User Guide 20 Placing Calls You can call using the handset, speakerphone, or headset. You can dial the number first, and then choose the method, or choose the method first, and then dial the number. You can place a call in the following ways: Manually, from the D...

Chapter 2: Using Basic Features 21 User Tip: Choosing URLs or Numbers Mode from the Dialer To enter a URL in the Dialer, tap URL . To enter a number, tap Number . When you access the Dialer, an active call is held. To call from the Dialer: Pick up the handset, press , or press . From the Dialer, ent...

Polycom VVX 500 Business Media Phone User Guide 22 To call from your Favorites list: 1 From Home view, tap New Call . 2 From the Dialer, tap Favorites . 3 From your Favorites list, tap the favorite you want to call. Timesaver: Automatically Dialing Favorites From Home view : Tap the phone line, and ...

Chapter 2: Using Basic Features 23 Ending Calls To quickly end an active call, replace the handset, or press or . Or from Active Call, Lines, or Calls view, tap End Call . If you’re in Calls view, be sure to highlight the call first. Note: Ending Held Calls You can’t end a held call. From Calls view...

Polycom VVX 500 Business Media Phone User Guide 24 Enabling Headset Memory Mode This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset. At any time, you can switch to handset or speakerphone mode. To use Hea...

Chapter 2: Using Basic Features 25 Rejecting Incoming Calls Reject a call to stop your phone from ringing and end the call so you can’t answer it. Calls you reject display in your Recent Calls list. Rejecting calls is not available for shared lines. To reject an incoming call: From the Incoming Call...

Polycom VVX 500 Business Media Phone User Guide 26 Holding Calls You can place any active call on hold. A held call displays in Home, Lines, and Calls view as follows: To hold a call: From Active Call, Lines, or Calls view, tap Hold . If you’re in Calls view, and the active call isn’t highlighted, b...

Chapter 2: Using Basic Features 27 To perform a blind transfer: 1 From Active Call, Lines, or Calls view, tap Transfer . The active call is held. 2 From the Dialer, tap Blind , and place a call to the party you want to transfer the call to. If you don’t see Blind , tap More (at the top of the screen...

Polycom VVX 500 Business Media Phone User Guide 28 Holding and Resuming Conference Calls When you hold a conference call, you place all other conference participants on hold. To hold a specific conference call participant, see Managing Conference Call Participants . To hold a conference call: From A...

Chapter 2: Using Basic Features 29 Managing Conference Call Participants If you’re able to manage conference call participants, you can: Mute a participant. Hold a participant. Remove a participant from the conference. Obtain information about a participant. To manage a conference call participant: ...

Polycom VVX 500 Business Media Phone User Guide 30 Forwarding All Calls to Another Party You can set up your phone to forward all calls to another number. Your phone will forward calls even if you enable the Do Not Disturb feature. User Tip: Call Forwarding on a Call-by-Call Basis You can choose to ...

Chapter 2: Using Basic Features 31 Rejecting Calls from a Contact You can send incoming calls from a particular contact to your voicemail system. Note: Rejecting Calls and Shared Lines You can’t reject calls on shared lines. You can only silence them. For more information, see Working with Shared Li...

Polycom VVX 500 Business Media Phone User Guide 32 When you enable Do Not Disturb, My Status: Do Not Disturb and scroll in the status bar. In addition, displays on the phone line in Lines view, as shown next. Note: Do Not Disturb and Call Forwarding If you enable both forwarding and DND, calls will ...

Chapter 2: Using Basic Features 33 Listening to Voicemail Your phone may indicate new voicemail messages by the following: A message counter in Home view, as shown next. The counter indicates the number of new messages you have. A Messages icon, , on the status bar. If you have more than one new mes...

Polycom VVX 500 Business Media Phone User Guide 34 Recent Calls Your phone maintains lists of missed, received, and placed calls. Each list can hold up to 100 entries. The Recent Calls list displays calls in one of the following ways: Missed Calls only Placed Calls only Received Calls only All Calls...

Chapter 2: Using Basic Features 35 To manage a call record: 1 From your Recent Calls list, tap next to a call record. 2 From the call details screen, shown next, you can: ○ Tap Dial to call the person. ○ Tap Save to add the person to your Contact Directory. ○ Tap to delete the call from the list. ○ ...

Polycom VVX 500 Business Media Phone User Guide 36 Working with Your Contact Directory You can store a large number of contacts in your phone’s local Contact Directory (shown next). Contact your administrator for the exact number. From your local Contact Directory, you can: View contact information....

Polycom VVX 500 Business Media Phone User Guide 38 ○ Tap Email , and enter the contact’s email address. ○ Tap Favorite Index , and enter a favorite index number. The number can be any unused value, up to a maximum value of 9999. A contact that has a favorite index number will automatically display i...

Polycom VVX 500 Business Media Phone User Guide 40 To dial a Corporate Directory contact: 1 From the Corporate Directory, search for the contact you want to dial. 2 From the search results, tap the contact, and tap Dial . To add a contact to your local Contact Directory: 1 From the Corporate Directo...

Chapter 2: Using Basic Features 41 Updating a Contact’s Ringtone You can set distinctive ring tones for contacts in your Contact Directory so you can identify callers when your phone rings. To select a ringtone for a contact: 1 From your directory, tap the contact to assign a distinctive ring tone t...

47 Chapter 3: Using Advanced Features This chapter introduces you to your phone’s advanced features. Note that not all of these features may be available on your specific phone setup. Check with your system administrator to find out which features your phone supports. In this chapter, you’ll learn a...

Polycom VVX 500 Business Media Phone User Guide 48 Updating Your Presence Setting Your presence setting indicates your status—either online, busy, be right back, away, out to lunch, offline, or do not disturb. Update your presence setting so that other users can monitor your status from their phones...

Chapter 3: Using Advanced Features 49 To update your Buddy list: 1 From your Contact Directory, tap the contact you want to start or stop monitoring. 2 From the contact’s information screen, tap . From the Edit Contact screen, tap Watch Buddy , and enable or disable the field. The default setting is...

Polycom VVX 500 Business Media Phone User Guide 50 Timesaver: How to Quickly Unblock a Contact You can use your Blocked List to unblock a contact, rather than updating the Contact Directory: Tap Settings from Home view, and tap Features > Presence > Blocked List . From the Blocked List, tap th...

Chapter 3: Using Advanced Features 51 To monitor buddies from… Do this… Home view From Home view, tap the phone line. The buddies who are favorites display their status, as shown next. The following table shows the presence icons that indicate a buddy’s status. Buddy Status Icon Buddy Status Icon Av...

Polycom VVX 500 Business Media Phone User Guide 52 Adding Buddies to Your Buddy List You add buddies directly from your Buddy list. To add a buddy to your Buddies list: 1 From Lines view, tap Buddies . Or, tap Settings from Home view, and tap Features > Presence > Buddy Status . 2 Tap Add . 3 ...

Chapter 3: Using Advanced Features 53 To monitor buddies from… Do this… Lines view From Home view, press . If Lines view doesn’t display, swipe the screen. Your buddies and their status display, as shown next. Home view From Home view, tap the phone line. Your buddies and their status display, as sh...

Chapter 3: Using Advanced Features 55 If you record, or attempt to record, a call, the following messages may appear on your screen: If there is insufficient free space on the USB flash drive when you tap Start , recording doesn’t start and the message USB device is full/Recording cancelled displays...

Polycom VVX 500 Business Media Phone User Guide 56 The Recording icon scrolls in the status bar while the phone records, as shown next. The message Recording in progress also scrolls in the status bar. While you record, you can stop or pause the recording. (If you want to hold, end, transfer, or set...

Chapter 3: Using Advanced Features 57 Playing Recorded Calls If you connect a USB flash drive to your phone, you can play calls that you recorded on your phone. You can browse the recorded files, stored as .wav files, on the USB flash drive. You can also open, rename, and delete the recorded files. ...

Polycom VVX 500 Business Media Phone User Guide 58 To play a recorded call: 1 Tap Settings from Home view, and tap Features > Removable Storage Media > Browse Recordings . 2 From the Browse Recordings screen, tap the file you want to play, and tap Open . 3 Tap Play . Playing displays on the sc...

Chapter 3: Using Advanced Features 59 The toolbar hides after it displays for three seconds, unless you’ve touched a text box that requires input. You can also display or hide the toolbar by pressing the touchscreen until the toolbar displays or hides. The following sections describe how to navigate...

Polycom VVX 500 Business Media Phone User Guide 60 Broadcasting Messages Using Push-to-Talk and Group Paging The Group Paging feature enables you to make pages—one-way audio announcements—to users subscribed to a page group. The Push-to-Talk (PTT) feature is a collaborative tool that enables you to ...

Chapter 3: Using Advanced Features 61 Sending PTT Broadcasts Before you can send a PTT broadcast, you need to choose a channel to broadcast on. Or, you can hold the Talk soft key to immediately begin broadcasting on Channel 1, the default channel. You can change your default channel to any channel y...

Polycom VVX 500 Business Media Phone User Guide 62 Receiving PTT Broadcasts To receive a broadcast sent on a particular channel, you need to be subscribed to that channel. To subscribe to a channel, see Updating Channel Subscriptions . How you receive a PTT broadcast depends on the broadcast priorit...

Chapter 3: Using Advanced Features 63 Ending PTT Broadcasts You can end a PTT broadcast by releasing Talk , or by tapping End PTT . After you end a broadcast, the channel remains open so others can respond. If you release Talk without tapping End PTT : You can resume the broadcast by pressing and ho...

Polycom VVX 500 Business Media Phone User Guide 64 To subscribe to additional PTT channels: 1 Tap Settings from Home view, and tap Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk . 2 From the PTT Channel Configuration screen, tap Channel Subscriptions . From the Channel Su...

Chapter 3: Using Advanced Features 65 To send a page: 1 From Lines view, tap Paging . Timesaver: Automatically Sending a Page To automatically send a page to the default paging group, press and hold Paging , and go to step 4. 2 From the Paging Groups List screen, tap the paging group to send the pag...

Polycom VVX 500 Business Media Phone User Guide 66 Receiving Pages During Active Calls How you handle a page when you’re in an active call depends on the page priority and if you’re allowed to receive a page when you’re in an active call. If the page is a Normal page: If your phone is allowed to rec...

Chapter 3: Using Advanced Features 67 Updating Paging Group Subscriptions By default, you’re subscribed to Paging Groups 1, 24, and 25. This means that you can send pages to and receive pages sent to these groups. You can change which groups you’re subscribed to. However, you can’t disable your subs...

Polycom VVX 500 Business Media Phone User Guide 68 If your phone has incorrect Login Credentials, or you need to re-submit them, the following happens: The message Login Credentials have failed/Please update them if information is correct displays on the screen. An icon, , displays under the time in...

Chapter 3: Using Advanced Features 69 Troubleshooting: Why Doesn’t the Calendar Display? If you tap Calendar from Home view, but the Calendar doesn’t display, your Login Credentials may be incorrect. To re-submit or update your Login Credentials, see Accessing Features with Your Login Credentials . ...

Polycom VVX 500 Business Media Phone User Guide 70 To navigate in Day view: To view the meetings for the previous day, tap . To view the meetings for the next day, tap . To view details for a specific meeting, tap the meeting. To see the day’s meetings, scroll up and down. Navigating Meeting View Yo...

Chapter 3: Using Advanced Features 71 From the reminder, you can: Tap the meeting number (on the far-left of the reminder), to join the meeting. Tap Detail to view specific information about the meeting. Tap Snooze to temporarily remove the reminder from the screen, until the next scheduled reminder...

Polycom VVX 500 Business Media Phone User Guide 72 To join a meeting from Meeting view: 1 From Day view, tap the meeting you want to join. 2 From Meeting view, tap the meeting number. If you want to use another number to join the meeting, and the meeting organizer has specified alternate numbers you...

Chapter 3: Using Advanced Features 73 Starting and Stopping Polycom Desktop Connector Before you can start using your mouse and keyboard with your phone, you’ll need to start the PDC application from your computer. You can close the application at any time to prevent your mouse pointer from moving t...

Chapter 3: Using Advanced Features 75 Press this on your keyboard… To do this on your phone… F6 Press F7 Open the Directory F8 Open the Message Center F11 Open Applications F12 Press Alt+F2 Redial Alt+F3 Transfer Alt+F3 Conference Alt+F5 Hold Alt+F6 Enable or disable Do Not Disturb Alt+ F7 Press Alt...

Polycom VVX 500 Business Media Phone User Guide 76 Logging into Phones If your system administrator has set up the User Login feature, you can view your personal phone settings from any phone in the organization. This means you can access your contact directory and speed dials, as well as other phon...

Chapter 3: Using Advanced Features 77 To log in to a phone: 1 If the User Login screen is in view, go to step 2. If the User Login screen isn’t in view, do one of the following: ○ From Lines view, tap Log in . or ○ Tap Settings from Home view, and tap Features > User Login > Log in . 2 From th...

Polycom VVX 500 Business Media Phone User Guide 78 Changing Your Password You can change your password from any phone that you’re currently logged in to. Note: User Password Security Best Practices By default, user passwords are factory preset to the numerals 123 . Your administrator can change this...

Chapter 3: Using Advanced Features 79 About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone. By default, your user password is 123 . You can change your user password at any time. To change your user password: 1 Tap Settings fro...

Polycom VVX 500 Business Media Phone User Guide 80 To unlock your phone: 1 Tap Unlock . 2 Enter your user password, and tap Enter . The phone unlocks. Calling and Answering from a Locked Phone From a locked phone, anyone can dial the standard emergency number, such as 911, and up to five other autho...

Chapter 3: Using Advanced Features 81 To access the features again, re-submit or enter your login credentials. Note: Accessing the Calendar when the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled, and then want to access features that require your logi...

83 Chapter 4: Customizing Your Phone You can customize your phone in many ways. This chapter shows you how to: Change the language on your phone Change the time and date display Change the backlight settings Change the background picture Display a screen saver Use the phone as a digital picture fram...

Polycom VVX 500 Business Media Phone User Guide 84 To update the time and date display: 1 Tap Settings from Home view, and tap Basic > Preferences > Time & Date . From the Time & Date screen, do one of the following: ○ To change the date format, tap Clock Date . or ○ To change the time...

Chapter 4: Customizing Your Phone 85 To change the backlight intensity: 1 Tap Settings from Home view, and tap Basic > Backlight Intensity . 2 From the Backlight Intensity screen, tap Backlight On Intensity . 3 From the Backlight On Intensity screen, tap the intensity you want, and tap Back . The...

Polycom VVX 500 Business Media Phone User Guide 86 To change the background picture: 1 Tap Settings from Home view, and tap Basic > Preferences > Background . The Background screen displays. Depending how your system is set up, you may have to tap Settings from Home view, and tap Basic > Pr...

Chapter 4: Customizing Your Phone 87 To use a picture on your USB flash drive as the background picture on your phone: 1 Tap Settings from Home view, and tap Features > Removable Storage Media > Picture Frame . Your pictures will display, one-by-one. 2 To set a picture as the background pictur...

Polycom VVX 500 Business Media Phone User Guide 88 2 Attach the USB flash drive to your phone. The USB icon, , displays on the status bar. For information on how to attach a USB flash drive, see the Quick Start Guide for your phone, available from the VVX 500 Business Media Phone Support Web page. 3...

Chapter 4: Customizing Your Phone 89 You can disable a screen saver—prevent it from starting, even if your phone has been idle for the specified period of time—by doing the following: Removing the USB flash drive. The screen saver will not display until you attach the USB flash drive again, and your...

Polycom VVX 500 Business Media Phone User Guide 90 The following figure shows a picture that is stored on a USB flash drive, and the six icons that display so you can set a picture as the background image on your phone, or display the pictures as thumbnails, one-by-one, or as one picture only. Tap a...

Chapter 4: Customizing Your Phone 91 During off hours, the message Off Hours Mode scrolls on the status bar. Your phone will exit power-saving mode if a phone event occurs—for example, if the phone has an incoming call or message, or you press a key or tap the screen. If a screen saver is enabled on...

93 Chapter 5: Administrative Tasks If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues, your administrator may ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform a...

Polycom VVX 500 Business Media Phone User Guide 94 Restarting the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Caution: Before You Restart Your Phone Before you restart your phone, contact your system administrator. If ...

Chapter 5: Administrative Tasks 95 Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. You can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, touchscreen, and LEDs . ...

97 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws ...

Polycom VVX 500 Business Media Phone User Guide 98 Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropri...

Safety Notices 99 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1 This device may not cause harmful interference, and 2 This device must accept any interferences received, including interference t...

Polycom VVX 500 Business Media Phone User Guide 100 Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise électrique à laquelle l’appareil est branché doit être installée près de l’é...

Safety Notices 101 Latviski [Latvian] : Ar šo Polycom (UK) Ltd deklarē, ka VVX 500 atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem. Lietuvių [Lithuanian] : Šiuo Polycom (UK) Ltd deklaruoja, kad šis VVX 500 atitinka esminius reikalavimus ir kitas 1999/5/EB Di...

Polycom VVX 500 Business Media Phone User Guide 102 Russian Compliance Ministry of Information Technologies & Communication of the Russian Federation – Declaration of Conformity. Д- СПД-5520 valid till 15/11/2014. New Zealand Telepermit Polycom VVX 500 VoIP Desktop Telephone (PTC 220/11/098). Sp...

103 End-User License Agreement for Polycom® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific...

Polycom VVX 500 Business Media Phone User Guide 104 2.3 Modifications. You may not modify, translate, or create derivative works of the Software Product. 2.4 Proprietary Notices. You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation. 2.5 ...

End-User License Agreement 107 10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Docu...