Page 3 - About this Guide; Polycom Model Numbers
1725-36030-001_B.doc 3 About this Guide This document explains how to configure and maintain the SpectraLink 8020/8030 Wireless Telephones (handsets) when used with the SpectraLink 8000 Telephony Gateway. Polycom Model Numbers This document covers the following model numbers: 802X, 803X Related Docu...
Page 4 - Icons and Conventions
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 4 1725-36030-001_B.doc Deploying Enterprise-Grade Wi-Fi Telephony white paper. Available at
Page 5 - Contents
1725-36030-001_B.doc 5 Contents 0 About this Guide ...................................................................... 3 Polycom Model Numbers ..................................................................3 Related Documents .......................................................................
Page 11 - Quick Start Overview
SpectraLink 8000 Wireless Telephone Overview 1725-36030-001_B.doc 11 IP multicast addresses are used by the SpectraLink 8030 Wireless Telephone. This requires that multicasting be enabled on the subnet used for the SpectraLink 8020/8030 Wireless Telephones, SVP Server, and Telephony Gateways. Router...
Page 14 - Handset Display; Feature display; LINE display
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 14 1725-36030-001_B.doc Handset Display Standby mode display Second set of softkeys In the standby mode the handset displays status icons on the top row, the next two rows display user information, the three rows below that displ...
Page 15 - Icons and Indicators
SpectraLink 8000 Wireless Telephone Overview 1725-36030-001_B.doc 15 top of the handset display. Press the LINE key to display a list of available lines. Icons and Indicators Indicator Function The signal-strength icon indicates the strength of the signal and can assist the user in determining if th...
Page 16 - Startup Sequence
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 16 1725-36030-001_B.doc Startup Sequence The handset goes through an initialization sequence at startup. The line icons 1 through 9 display and count down as the handset steps through this sequence. This is usually very rapid. If...
Page 17 - Handset Modes; Configuration menu mode
SpectraLink 8000 Wireless Telephone Overview 1725-36030-001_B.doc 17 Handset Modes Standby mode (on-hook) In standby mode, the handset is waiting for an incoming call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. In this mode, the ...
Page 18 - Messaging mode; Notes on Battery Packs
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 18 1725-36030-001_B.doc Push-to-talk (PTT) mode The SpectraLink 8030 Wireless Telephone utilizes channels for incoming and outgoing radio communication. PTT is enabled by the system administrator and may be activated or deactivat...
Page 19 - The Admin Menu; Opening the Admin menu
1725-36030-001_B.doc 19 SpectraLink 8020/8030 Wireless Telephone Configuration Prior to configuring a SpectraLink 8020/8030 Wireless Telephone, it must be associated with one and only one line on one of the SpectraLink 8000 Telephony Gateways. Then it must be configured per the instructions in this ...
Page 21 - Admin menu
SpectraLink 8020/8030 Wireless Telephone Configuration 1725-36030-001_B.doc 21 Clr softkey and then enter the new data. To edit an existing entry, use Nav ◄ and Nav ► to move the cursor position, and then press the Del softkey to delete the character to the left. Insert new data by pressing the butt...
Page 22 - Admin Menu
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 22 1725-36030-001_B.doc Admin Menu 1st level 2nd level 3rd level 4th level 5th level Phone Config Telephony Protocol *Type 030 Push-to-talk PTT Enable/*Disable Allowed Channels *Channel 1 *Channel 2 *…. *Channel 24 Name Channels ...
Page 25 - Phone Config; Telephony Protocol; Time Zone; Protected Speed-dial
SpectraLink 8020/8030 Wireless Telephone Configuration 1725-36030-001_B.doc 25 Phone Config Telephony Protocol Telephony Protocol lets you select the VoIP protocol that your site is licensed to download and run. The SpectraLink Radio Protocol (SRP) used for the SpectraLink 8020/8030 Wireless Telepho...
Page 26 - Speakerphone Enable/Disable; Location Service
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 26 1725-36030-001_B.doc for this key press are 1-9, 0, *, #, or ^. The carat represents the volume up and down buttons. This number must be programmed in every handset. This setting cannot be modified by the user. This feature is...
Page 27 - Network Config; IP Address
SpectraLink 8020/8030 Wireless Telephone Configuration 1725-36030-001_B.doc 27 RTLS [Enable/Disable] The RTLS is disabled by default. Press NavOK to toggle to the alternate setting. When RTLS is enabled, the handset will display the RTLS icon in the top center of the screen. The ring indicator icon ...
Page 29 - SSID
SpectraLink 8020/8030 Wireless Telephone Configuration 1725-36030-001_B.doc 29 Time Server IP The IP address of the time server. The time server controls the date/time information that is displayed in standby mode. SSID Enter the SSID. Security *NONE Disables any 802.11 encryption or security authen...
Page 32 - Diagnostics; Run Site Survey; Diagnostics Mode
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 32 1725-36030-001_B.doc Once the subband settings are as desired, press the Done softkey to exit to the Network Setup menu. Transmit power For subbands: The Transmit Power list opens when NavOK is pressed from the Subband menu. A...
Page 33 - Error Handling Mode; Restore Defaults
SpectraLink 8020/8030 Wireless Telephone Configuration 1725-36030-001_B.doc 33 Syslog Mode See Chapter 5, section Syslog Mode for a detailed explanation of the Syslog mode options. Error Handling Mode The error handling mode determines how the handset will behave when an error occurs. The Halt on Er...
Page 34 - Admin Menu Default Table
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 34 1725-36030-001_B.doc Admin Menu Default Table When the Restore Defaults option is selected, administrative parameters will be reset to their factory defaults as shown in the table below. The Telephony Protocol setting will not...
Page 36 - User-defined Preferences
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 36 1725-36030-001_B.doc User-defined Preferences The SpectraLink 8020/8030 Wireless Telephone features a configuration menu (“ Config menu ”) that is available to the user to configure user preferences and display handset informa...
Page 38 - Default Settings
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 38 1725-36030-001_B.doc Config menu 2nd level 3rd level 4th level 5th level 6th level Push-to-talk Default Channel Channel 1 …. Channel 24 Subscribed Channels Channel 1 Channel 2 Channel 3 Channel 4 …. Channel 24 PTT Audio Volume...
Page 39 - Requirements
1725-36030-001_B.doc 39 Software License and Protocol Management The SpectraLink 8000 System supports a number of different IP protocol integrations. All SpectraLink 8020/8030 Wireless Telephones are shipped from Polycom with a generic software load that allows them to associate to a wireless LAN an...
Page 40 - Configuration Process
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 40 1725-36030-001_B.doc Configuration Process 1. Download the latest SpectraLink 8020/8030 Wireless Telephone software from
Page 43 - Testing the Handsets
1725-36030-001_B.doc 43 Testing the Handsets Verify proper registration and operation of each handset by performing the following tests on the handset in an active wireless area. 1. Power on the handset by pressing END . You will see a series of messages displayed as the handset acquires the system....
Page 48 - Solving coverage issues; Screen 1
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 48 1725-36030-001_B.doc Solving coverage issues Coverage issues are best resolved by adding and/or relocating APs. Overlap issues may be resolved by reassigning channels to the APs or by relocating them. See the Troubleshooting c...
Page 49 - Screen 2; Screen 3
Diagnostic Tools 1725-36030-001_B.doc 49 M i s s e d R c v C n t n n n n nM i s s e d X m t C n t n n n n nR x R e t r y C o u n t n n n n nT x R e t r y C o u n t n n n n n Screen 2 • Jitter – average error or “wobble” in received packet timing, in microseconds • Last successful transmit data rate ...
Page 50 - Screen 4
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 50 1725-36030-001_B.doc C : m m m m c h - s s a i d 1 : m m m m c h - s s m n e m2 : m m m m c h - s s m n e m3 : m m m m c h - s s m n e m Where: AP mnem – a mnemonic indicating the reason code: • Unkn – reason unknown • Weak – ...
Page 51 - Screen 5
Diagnostic Tools 1725-36030-001_B.doc 51 Screen 5 • Security error count since power up (Sec-ErrCount) • MAC sequence number of frame with last security error (LstSecErrSeq) S e c - E r r C o u n t n n n n nL s t S e c E r r S e q n n n n n
Page 57 - Certifying the Handsets; Conducting a Site Survey
1725-36030-001_B.doc 57 Certifying the Handsets Prior to determining that an installation is complete, test the handsets following the sequence given in Chapter 4 Testing the Handsets and conduct a site survey mode test according to the directions given in Chapter 5 Diagnostic Tools . The installati...
Page 59 - Software Maintenance; Upgrading Handsets; Normal Download Messages
1725-36030-001_B.doc 59 Software Maintenance The SpectraLink 8020/8030 Wireless Telephones use proprietary software programs written and maintained by Polycom Corporation. The software versions that are running on the handsets can be displayed during power on by holding down the END button. Firmware...
Page 60 - Download failure or recovery messages
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 60 1725-36030-001_B.doc Message Description Updating Code Handset is downloading new software into memory. The number icons at the bottom of the display indicate which file number is currently being downloaded. This message also ...
Page 61 - Access Point Problems; Capacity
1725-36030-001_B.doc 61 Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating from the wireless LAN. SpectraLink 8020/8030 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error ...
Page 62 - Transmission obstructions; Configuration Problems; Infrastructure Problems
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 62 1725-36030-001_B.doc Transmission obstructions Prior to system installation, the best location for APs for optimum transmission coverage was determined. However, small pockets of obstruction may still be present or obstruction...
Page 63 - Dial Tone Problems
Troubleshooting 1725-36030-001_B.doc 63 Dial Tone Problems A dial tone problem exists if the handset has no dial tone or if the user is unable to hear the other party’s voice, hears echo or hears dead air. Dial tone problems can be caused by a number of different situations and should be investigate...
Page 64 - Handset Status Messages
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP 64 1725-36030-001_B.doc Handset Status Messages Handset status messages provide information about the SpectraLink 8020/8030 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes ...
Page 71 - Appendix A: Regulatory Domains
1725-36030-001_B.doc 71 Appendix A: Regulatory Domains This table details the specifications for regulatory domain settings. Polycom recommends that you check with local authorities for the latest status of their national regulations for both 2.4 and 5 GHz wireless LANs. Domain Identifier 802.11 Mod...
Page 73 - Index
1725-36030-001_B.doc 73 Index A Access point Coverage .............................................................48 Coverage test ......................................................57 Audio problems ....................................................63 C Capacity .................................
