Polycom 5000 - Manual

1 User Guide for the Polycom ® SoundStation ® IP 5000 Phone This guide includes overview information that you may find helpful when you’re just starting to learn about your Polycom® SoundStation® IP 5000 phone or when you have experience, but you need a quick refresher. Changes to This Guide This us...

Polycom ® SoundStation ® IP 5000 Phone User Guide 2 Using the Keypad You use the keypad on the phone to handle calls, adjust the volume, redial numbers, navigate screens, enter data, and select options. Note Since you can customize your phone in many different ways, and your system administrator can...

Polycom ® SoundStation ® IP 5000 Phone User Guide 3 Display Screen The idle screen displays the phone’s directory number and the current date and time. The icon that displays to the left of the directory number indicates the line or call status. If you have messages, missed calls, or have enabled a ...

Polycom ® SoundStation ® IP 5000 Phone User Guide 4 Phone Status Indicators Phone status is indicated by three bi-color LEDs located above the phone’s microphones, and by a line and call icon located on the display screen next to the directory number. LED Status Indicators The LEDs illuminate to ind...

Polycom ® SoundStation ® IP 5000 Phone User Guide 5 Line and Call Icons The line and call icon changes depending on the line status (for example, registered line or unregistered line) or call status (for example, dialing in progress or a call on hold). Icon Line or Call State Description Active call...

Polycom ® SoundStation ® IP 5000 Phone User Guide 6 Navigating Menus and Calls To navigate menus and calls, use the following tips. Note After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress. If you want to... Then do this... Ent...

Polycom ® SoundStation ® IP 5000 Phone User Guide 7 Entering Data and Enabling Items To enter data and enable fields or menu items, use the following tips. If you want to... Then do this... Enter numbers Press the dial pad key with the corresponding number. Enter text Press the dial pad keys one or ...

Polycom ® SoundStation ® IP 5000 Phone User Guide 8 Configuring Your Phone Using the Polycom Web Configuration Utility This user guide explains how to update phone settings from your phone, using your phone’s menu system. If you want, you can update these settings remotely with the Polycom Web Confi...

Polycom ® SoundStation ® IP 5000 Phone User Guide 9 Calling and Answering Your phone can handle a maximum of eight calls on hold, or one active call and seven calls on hold. Only one call can be active at any time.During a call, the phone displays the name and number of the party you’re talking with...

Polycom ® SoundStation ® IP 5000 Phone User Guide 10 To answer a call when you’re in an active call: >> Scroll to the incoming call, and then press the Answer soft key. The original call is held, and the new call becomes the active call. To answer a call when you have only held calls: >>...

Polycom ® SoundStation ® IP 5000 Phone User Guide 11 To dial a phone number without a dial tone: >> Enter the phone number of the party you want to call, and then press the Dial soft key. Calling by Entering an IP Address or URL To dial an IP address or URL: 1. Press or the New Call soft key. ...

Polycom ® SoundStation ® IP 5000 Phone User Guide 12 Calling from a Director y You can place a call from the Contact Directory or Corporate Directory. To call from the Contact Director y: 1. Press , and then select Features > Contact Directory . 2. From the Directory screen, find the contact you ...

Polycom ® SoundStation ® IP 5000 Phone User Guide 13 Redialing You can redial the last call you placed, or search a list of placed calls to find a previously-dialed number. To dial the last number dialed: >> Press . To dial a previously dialed number: 1. Press . 2. From the Placed Calls list, ...

Polycom ® SoundStation ® IP 5000 Phone User Guide 14 Rejecting Calls While Your Phone Rings When you reject a call, you end the call before the call can connect. Your system administrator determines how rejected calls are handled (for example, rejected calls may go directly to your voice mail system...

Polycom ® SoundStation ® IP 5000 Phone User Guide 15 During Calls During a call, you can do the following: • Place the call on hold. • Transfer the call to another party. • Set up a conference with the party you’re talking with and another party. Holding and Resuming Calls You can place a call on ho...

Polycom ® SoundStation ® IP 5000 Phone User Guide 16 To transfer a call: 1. During a call, press the Trnsfer soft key. The active call is placed on hold. 2. Place a call to the party to whom you want to transfer the call. 3. When you hear the ring-back sound, or after you speak with the other party,...

Polycom ® SoundStation ® IP 5000 Phone User Guide 17 To set up a conference call with an active call and a held call: >> If you have an active call and a held call, press the Join soft key. A conference is created with the active call, the held call, and yourself. Holding and Resuming Conferen...

Polycom ® SoundStation ® IP 5000 Phone User Guide 18 Ending Conferences When you end a conference, you end your connection to the other conference participants. The other parties remain connected. To end a conference: >> From the Active:Conference screen, press the End Call soft key. The two o...

Polycom ® SoundStation ® IP 5000 Phone User Guide 19 3. Do one of the following: — If you selected Always , the Call Forward Always screen displays. Enter a number to forward all incoming calls to. — If you selected No Answer , the Call Forward No Answer screen displays. Do the following: a In the C...

Polycom ® SoundStation ® IP 5000 Phone User Guide 20 3. From the Edit Contact screen, scroll to the Auto Reject field, and then change the Auto Reject setting to Enabled . (To enable the setting, press .) 4. Press the Save soft key. Diverting Calls from a Contact to Another Party You can customize y...

Polycom ® SoundStation ® IP 5000 Phone User Guide 21 Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone. Your phone may indicate voice mail by the following: • An icon, , on the phone screen • A stutter dial tone instead of a normal dial tone To l...

Polycom ® SoundStation ® IP 5000 Phone User Guide 22 Managing Instant Messages From the Instant Messages screen, you can view, delete, or create instant messages. Messages display in the order they are received. The first message received displays first. To manage instant messages: 1. Press , and th...

Polycom ® SoundStation ® IP 5000 Phone User Guide 23 3. Do one of the following: — To choose from various pre-scripted short messages, press the Select soft key. From the Message Select screen, scroll to the message you want. or — To compose a custom message, press the Edit soft key. Then, enter you...

Polycom ® SoundStation ® IP 5000 Phone User Guide 24 To view a call list: >> Do one of the following: — Press , and then select Features > Call Lists > Missed Calls , Received Calls, or Placed Calls . or — From the idle screen, use the arrow keys to access a call list: To view details fo...

Polycom ® SoundStation ® IP 5000 Phone User Guide 25 Editing Call List Entries Edit a call list entry if you want to update the contact name or number before you dial the number or save the contact to the Contact Directory. To edit a call list entr y: 1. Press , and then select Features > Call Li...

Polycom ® SoundStation ® IP 5000 Phone User Guide 26 Updating Contact Director y You can add a contact to the Contact Directory, or update or delete an existing contact. Adding Contact Director y Entries You can add contacts to your Contact Directory in the following ways: • Manually (if you have pe...

Polycom ® SoundStation ® IP 5000 Phone User Guide 27 If you specify a label, the label will be the first item that displays for the contact in the Contact Directory and on the Speed Dial Info screen (before the contact’s first and last names, if specified). For example, in the following figure, Ann ...

Polycom ® SoundStation ® IP 5000 Phone User Guide 28 To add a Contact Director y entr y from a call list: 1. To select a call list, press , and then select Features > Call Lists > Missed Calls , Received Calls , or Placed Calls . 2. Scroll to the entry you want to save to your Contact Director...

Polycom ® SoundStation ® IP 5000 Phone User Guide 29 Deleting Contact Director y Entries You can delete an entry in the Contact Directory. To delete a contact from the Contact Director y: 1. Press , and then select Features > Contact Directory . 2. From the Directory screen, find the contact you ...

Polycom ® SoundStation ® IP 5000 Phone User Guide 30 A quick search allows you to search using the contact’s last name (if the directory is alphabetized by last name) or first name (if the directory is alphabetized by first name). An advanced search uses any combination of the contact’s first and la...

Polycom ® SoundStation ® IP 5000 Phone User Guide 31 Using Buddy Lists A buddy list is a list of users/devices whose status—or presence —you can monitor. Your contacts update their presence setting, such as Be right back, Out to lunch, or Busy, and you can view their status in real time from your ph...

Polycom ® SoundStation ® IP 5000 Phone User Guide 32 Selecting Contacts to Monitor Select the contacts whose presence you want to monitor by updating the contacts in your buddy list. You add contacts to your buddy list from your local Contact Directory. To view the status of contacts in your buddy l...

Polycom ® SoundStation ® IP 5000 Phone User Guide 33 To block or unblock a contact: 1. Press , and then select Features > Contact Directory . 2. From the Directory, scroll to the contact.To scroll through a list of contacts, use the * key to Page Up and the # key to Page Down. 3. Press the Edit s...

Polycom ® SoundStation ® IP 5000 Phone User Guide 34 4. Press to return to the idle screen. The contact can now watch your phone and will display in your Watcher List. To view your Watcher List, press , and then select Features > Presence > Watcher List . Monitoring the Status of Contacts in Y...

Polycom ® SoundStation ® IP 5000 Phone User Guide 35 Accessing Personal Phone Settings with User Profiles If your system administrator has set up the User Login feature, you can view your personal phone settings from any phone in the organization. This means you can access your contact directory and...

Polycom ® SoundStation ® IP 5000 Phone User Guide 36 — Press the Log in soft key. or — Press , and then select Features > User Login > Log in . 2. From the User Login screen, enter your user ID and password, and then press the Log in soft key. If you don’t know what your user ID and password a...

Polycom ® SoundStation ® IP 5000 Phone User Guide 37 Changing Your Login Password You can change your password from any phone that you’re logged in to. To change your login password: 1. Log in to any phone on your network. 2. From the idle screen, press , and then select Features > User Login >...

Polycom ® SoundStation ® IP 5000 Phone User Guide 38 About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone. By default, your user password is 123 . You can change your user password at any time. To change your user password: 1. ...

Polycom ® SoundStation ® IP 5000 Phone User Guide 39 To unlock your phone: 1. Press the Unlock soft key. 2. Enter your user password, and then press the Enter soft key. The phone unlocks. Calling and Answering from a Locked Phone From a locked phone, anyone can dial the standard emergency number, su...

Polycom ® SoundStation ® IP 5000 Phone User Guide 40 Broadcasting Messages Using Push-to-Talk and Group Paging The Group Paging feature enables you to make pages—one-way audio announcements—to users subscribed to a page group. The Push-to-Talk (PTT) feature is a collaborative tool that enables you t...

Polycom ® SoundStation ® IP 5000 Phone User Guide 41 Sending PTT Broadcasts Before you can send a PTT broadcast, you need to choose a channel to broadcast on. Or, you can press and hold the Talk soft key to immediately begin broadcasting on Channel 1, the default channel.You can change your default ...

Polycom ® SoundStation ® IP 5000 Phone User Guide 42 Receiving PTT Broadcasts To receive a broadcast sent on a particular channel, you need to be subscribed to that channel. To subscribe to a channel, see Updating Channel Subscriptions on page 44 . How you receive a PTT broadcast depends on the broa...

Polycom ® SoundStation ® IP 5000 Phone User Guide 43 During a waiting period, you can press and hold the Talk soft key and talk to all the people listening on the channel. When you finish talking, release the Talk soft key. The broadcast will enter another waiting period until someone broadcasts aga...

Polycom ® SoundStation ® IP 5000 Phone User Guide 44 To update the default channel: 1. Press , and then select Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk . 2. From the PTT Channel Configuration screen, select the Default Channel field, and then enter the...

Polycom ® SoundStation ® IP 5000 Phone User Guide 45 2. From the PTT Channel Configuration screen, select Accept While Busy , and enable or disable the setting.The default setting is Disabled. When enabled, your phone will accept and play broadcasts while you’re in an active call. When disabled, you...

Polycom ® SoundStation ® IP 5000 Phone User Guide 46 3. To begin a page, press the Page soft key. Just before the page starts, you’ll hear an alert tone, and then the page begins. 4. Begin speaking. 5. To end the page, press the End Page soft key. Receiving Pages To receive a page sent to a particul...

Polycom ® SoundStation ® IP 5000 Phone User Guide 47 Adjusting the Volume of Pages You can adjust the volume of pages while they play. During a page, press to adjust the page volume. If you adjust the volume of a non-emergency page, your phone will use the adjusted volume for subsequent non-emergenc...

Polycom ® SoundStation ® IP 5000 Phone User Guide 48 4. Press to save your changes. Allowing Pages to Play During Active Calls The Accept While Busy option allows pages to come in as active calls (if enabled) or held calls (if disabled). If enabled, a page will interrupt telephone calls and you’ll b...

Polycom ® SoundStation ® IP 5000 Phone User Guide 49 To re-submit or enter your login credentials: 1. Press , and then select Settings > Basic > Login Credentials . 2. From the Login Credentials screen, enter a domain, user name, and password, then press the Submit soft key. Customizing What i...

Polycom ® SoundStation ® IP 5000 Phone User Guide 50 Setting Unique Ring Tones for Contacts You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers. To set a distinctive ring tone for a contact: 1. Press , and then select Features > Contact Di...

Polycom ® SoundStation ® IP 5000 Phone User Guide 51 Muting the Microphone You can mute the microphone if you do not want other parties to hear you. When you mute the microphone, the three console LEDs glow red to indicate that the other party (or parties) can’t hear you. You can still hear all othe...

Polycom ® SoundStation ® IP 5000 Phone User Guide 52 Changing the Time and Date Display The time and date appear on the idle screen of your phone. If the phone can’t obtain a time and date, the display will flash. If this happens, or if the time or date is incorrect, see your system administrator.Yo...

Polycom ® SoundStation ® IP 5000 Phone User Guide 53 Turning the Time and Date Display Off and On You can turn the time and date display off so the time and date don’t display on the idle screen. To turn the time and date display off: 1. Press , and then select Settings > Basic > Preferences &...

Polycom ® SoundStation ® IP 5000 Phone User Guide 54 • Backlight Timeout —The number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity. The backlight timeout period begins after your last key press or the last phone event, such as an incoming call. You can ch...

Polycom ® SoundStation ® IP 5000 Phone User Guide 55 Troubleshooting The following tables contain general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 5000 conference phone. The tables list possible trouble symptoms, the likely cause...

Polycom ® SoundStation ® IP 5000 Phone User Guide 56 Controls Symptom Problem Corrective Action The dial pad doesn’t work. The dial pad on the phone doesn’t respond. Try the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the phone from a known worki...

Polycom ® SoundStation ® IP 5000 Phone User Guide 57 Access to Screens and Systems Calling Symptom Problem Corrective Action There is no response when you press a feature key. The phone isn’t in an active state. Try the following: • Press the keys more slowly. • Call the phone to confirm that inboun...

Polycom ® SoundStation ® IP 5000 Phone User Guide 58 Displays Audio Overall Functioning Symptom Problem Corrective Action There is no display.The display is incorrect.The display has bad contrast. Power isn’t correctly applied to the phone. Verify that power is correctly applied to the phone: • Chec...

Polycom ® SoundStation ® IP 5000 Phone User Guide 59 Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, keypad mappings, display, and LEDs. See your sys...

Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., ...

End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or...

refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be war...

not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained...