Page 2 - Trademark Information; Patent Information
© 2010 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,...
Page 3 - About This Guide
iii About This Guide Thank you for choosing the Polycom® CX700 IP phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX700 to Microsoft® Office Communications Server 2007 R2 allows you to place regular and Voice over In...
Page 5 - Contents; Deploying Polycom CX700 Phone within a Microsoft Office
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment . . . . . . . . . . . . 1 DHCP and the Polycom CX700 IP Phone . . . . . . . . . . . . . . . . . . . . ...
Page 8 - DHCP and the Polycom CX700 IP Phone
Deployment Guide for the Polycom CX700 IP Phone 2 DHCP and the Polycom CX700 IP Phone All computers that are on a TCP/IP network must have an IP address for the network to work correctly. Generally, you can manually configure IP addresses at each computer, or you can install a Dynamic Host Configura...
Page 9 - To enable search option 119 for Windows Ser ver 2003 DHCP ser ver:; DNS and the Polycom CX700 IP Phone; Polycom CX700 Phone Quer ying
Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 3 To enable search option 119 for Windows Ser ver 2003 DHCP ser ver: 1. Open DHCP. (To open DHCP, click Start, point to Settings , click Control Panel , double-click Administrative Tools , and then doub...
Page 10 - Exchange Ser ver 2007 Autodiscover Ser vice; Retrieving Outlook Contacts, Call Logs, and Voice Mail
Deployment Guide for the Polycom CX700 IP Phone 4 When the Polycom CX700 phone connects to the Microsoft Office Communications Server 2007 R2, it queries in the following order. 1. Hosts and port pointed to by these SRV records — _sipinternaltls._tcp.<SIP domain> — _sip._tls.<SIP domain>...
Page 11 - Polycom CX700 Phone Quer ying of Exchange Ser ver 2007; NTP and the Polycom CX700 IP Phone; NTP Time Provider; • NtpServer output provider; • NtpClient input provider
Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 5 Outlook 2007 uses Active Directory Service Connections Points (SCP) and DNS SRV records to locate Exchange Server 2007 CAS. However, the device does not support these additional methods.The Autodiscov...
Page 12 - Ser ver Security Framework Over view
Deployment Guide for the Polycom CX700 IP Phone 6 Although the actual operations of these two providers are closely related, they appear independent to the time service. By default, when a computer that is running Windows Server 2003 is connected to a network, it is configured as an NTP client. The ...
Page 13 - Root CA Certificate for the Polycom CX700 Phone; Publicly Hosted Certificate Authority Solution; Privately Hosted Certificate Authority Solution
Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 7 • TLS (Transport Layer Security) and MTLS (Mutual Transport Layer Security) enable endpoint authentication and instant messaging (IM) encryption. Media streams are encrypted by using Secure Real-time ...
Page 14 - Polycom CX700 Phone Certificates
Deployment Guide for the Polycom CX700 IP Phone 8 2. If the search for Active Directory objects of category CertificationAuthority does not return any objects, or if the objects have empty caCertificate attributes, the device searches for Active Directory objects of category pKIEnrollmentService in ...
Page 15 - Trusted Authorities Cache
Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 9 — Cn=Certificate Authorities, cn=Public Key Services, CN=Services, cn=Configuration, dc=<AD Domain> The LDAP request is BaseDN: CN=Configuration, dc= <Domain> Filter: (objectCategory=pKIEn...
Page 18 - Introduction; Assumptions and Terminology; Terminology
Deployment Guide for the Polycom CX700 IP Phone 12 Introduction The Polycom® CX700 IP Phone may contain one of the following software releases: This section will focus on upgrading the Polycom CX700 phone from 1.0.199.123 to 1.0.522.101 and then to 3.5.6907.35 using an Office Communications Server 2...
Page 21 - Background
Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 15 http://POOL01.contoso.com/DeviceUpdateFiles_Int/UCPhone/Polycom/CX 700/A/ENU/1.0.522.101/CPE + Element: XmlElement:<ExternalBaseURL> - https://ocsrp.fabrikam.com/DeviceUpdateFiles_Ext/UCPhone/P...
Page 22 - Device Update File Storage
Deployment Guide for the Polycom CX700 IP Phone 16 Device Update File Storage During Microsoft Office Communications Server 2007 R2 installation, Device Update Service is automatically installed on all servers running the Web Components Server role. You do not need to plan for additional servers to ...
Page 23 - How Polycom CX700 Phones Connect to the Device Update Ser vice
Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 17 How Polycom CX700 Phones Connect to the Device Update Ser vice At a high level, a Polycom CX700 phone using the default configuration connects to the Microsoft Office Communications Server (OCS) 2007...
Page 27 - Polycom CX700 Phone Upgrade Steps - Summar y
Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 21 Polycom CX700 Phone Upgrade Steps - Summar y If your environmental dependencies are close to being set and you just want a high level checklist of the steps involved in configuring Microsoft Office C...
Page 29 - Polycom CX700 Phone Upgrade Steps - Details; Step 1 - Set Environmental Dependencies
Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 23 — Performs a hard reset, and then recalibrate the phone. — Sign-in to the Polycom CX700 phone using your SIP URI for the Sign-in Address value and your domain FQDN for the Domain\User name value (e.g...
Page 33 - • Upload certificate chain; • Enable Auto Enrollment; Step 1.4 - Configure Microsoft Office Communications Ser ver
Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 27 Do one of the following: • Upload certificate chain If for some reason the cACertificate attribute is not populated, or you want to make sure that it contains the information you want, you can run ce...
Page 34 - Use the Automated Method:; Use the Manual Method:
Deployment Guide for the Polycom CX700 IP Phone 28 Modify Device Update Service External URLs (required even if upgrading OCPE devices internally) There are two URLs used by external Polycom CX700 phones for downloading updates; the DownloadURL and StoreURL. If there are Polycom CX700 phones that ne...
Page 36 - Verify Internal and External Download URLs
Deployment Guide for the Polycom CX700 IP Phone 30 5. Double-click the ExternalUpdatesDownloadURL and ExternalUpdatesStoreURL properties to edit them, and type the values for each property as follows:For ExternalUpdatesDownloadURL, type https://ReverseProxyFQDN/RequestHandlerExt/ucdevice.upx 6. Clic...
Page 39 - To prepare the software update files:
Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 33 To prepare the software update files: 1. Download the Microsoft Office Communications Server (OCS) 2007 1.0.522.101 Polycom CX700 phone software release (UCUpdates.exe) here and store it on a Pool Fr...
Page 40 - About
Deployment Guide for the Polycom CX700 IP Phone 34 4. Sign in to the Polycom CX700 phone using an account that is on the same pool as the Device Update service. 5. Perform a Reboot— power cycle the Polycom CX700 phone to force it to look for an update and leave it alone for five to ten minutes. The ...
Page 43 - OK
Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 37 3. Calibrate the phone and sign in. 4. Confirm the Polycom CX700 phone is running release 3.5.6907.9 by clicking About on the main menu and checking the Version information. Click OK to return to the...
Page 46 - To confirm the Polycom CX700 phone connects to IIS correctly:; To confirm the Polycom CX700 phone runs:
Deployment Guide Polycom CX700 40 Logs Used for Troubleshooting To confirm that a Polycom CX700 phone running release 1.0.199.123 is not having issues locating resources, you can use a browser to FTP to the device and copy over the Communicator and DOMO log files. Use the IP address assigned to the ...
Page 47 - Internal; When to Use DHCP Option 119
Troubleshooting the Polycom CX700 Phone 41 To confirm the Polycom CX700 phone can locate / run ucdevice.upx (which in turn locates the correct CPE.NBT file): >> Use a browser to confirm you can access the virtual directory where the ucdevice.upx file is located: Internal http://pool01.contoso....
Page 49 - How to Configure DHCP Option 119; Configuring Windows Ser ver as an NTP Time Source; To configure Windows 2008 Ser ver as an NTP time source:
Troubleshooting the Polycom CX700 Phone 43 How to Configure DHCP Option 119 To configure DHCP Option 119: 1. From DHCP Administrator, right click DHCP server name and select Set Predefined Options . 2. Leave Option class: as DHCP Standard Options and click Add . 3. For Name: , enter DNS Search List ...
Page 50 - To configure Windows 2003 Ser ver as an NTP time source:
Deployment Guide Polycom CX700 44 6. In the right pane, right-click NtpServer , then Modify , in the Edit DWORD Value under Value Data type the Domain Name System (DNS), each DNS must be unique and you must append 0×1 to the end of each DNS name otherwise changes will not take effect. By default thi...
Page 51 - To configure autoenrollment Group Policy for a domain:
Troubleshooting the Polycom CX700 Phone 45 6. From the Group Policy Object Editor menu, select File and click Exit . Enabling Automatic Certificate Enrollment For Windows 2008 To configure autoenrollment Group Policy for a domain: 1. On a domain controller running Windows Server 2008 R2 or Windows S...
Page 53 - To confirm that the Certificate Authorities is set:
Troubleshooting the Polycom CX700 Phone 47 6. From the Group Policy Object Editor menu, select File and click Exit . To confirm that the Certificate Authorities is set: 1. Click Start , Run , type ADSIEDIT.MSC and click OK . 2. Select Configuration [yourDC.yourDomain.com] 3. Select CN= Configuration...
Page 55 - Confirming the Current Software Version
Troubleshooting the Polycom CX700 Phone 49 Installing a Public Root CA Certificate on a Polycom CX700 Phone The Public Certificate you are using on your Edge server(s) is not trusted by the Polycom CX700 phone, because its corresponding Root CA certificate is not installed on the phone per default.Y...
