Page 3 - About This Guide
iii About This Guide Thank you for choosing the SoundPoint IP 550 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.In this User Guide, you will find everything ...
Page 5 - Contents
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 550 Phone . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2Assembling Y...
Page 6 - Using the Basic Features of Your SoundPoint IP 550 Phone . 3–1
User Guide SoundPoint IP 550 vi Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 System Customizations . . . . . . . . . . . . . ....
Page 10 - Parts List
User Guide SoundPoint IP 550 1 - 2 Parts List The following components are included in your SoundPoint IP 550 package: • Polycom SoundPoint IP 550 phone • power adapter (specification varies according to country) • handset & handset cord Directories Applications Conference Transfer Redial Menu M...
Page 11 - Assembling Your SoundPoint IP 550 Phone
Getting Started with Your SoundPoint IP 550 Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your Soun...
Page 12 - Connecting Network and Power Source
User Guide SoundPoint IP 550 1 - 4 Connecting Network and Power Source You have two options for network and power source connections. Your system administrator will advise you on which one to use.You can use one of the following methods: • AC power • Power over Ethernet (PoE) AC Power To connect the...
Page 13 - Connecting the Handset and Optional Headset
Getting Started with Your SoundPoint IP 550 Phone 1 - 5 To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. Connecting the Handset and Optional Headset To connect the handset and optional headset: 1...
Page 14 - Attaching the Base
User Guide SoundPoint IP 550 1 - 6 2. Connect the headset (optional) to the headset jack on the back of the phone. Attaching the Base The phone base can be attached to the SoundPoint IP 550 in one of two ways: • As a desk mount • As a wall mount Handset Headset(optional) For information on supported...
Page 17 - Features of Your SoundPoint IP 550 Phone
Getting Started with Your SoundPoint IP 550 Phone 1 - 9 Features of Your SoundPoint IP 550 Phone The features of your SoundPoint IP 550 phone are: 1. Message Waiting Indicator —This will alert you to incoming calls, new messages, and other events. 2. Display Control Keys —Use , , , and (arrow keys) ...
Page 20 - Using the Navigation Keys
User Guide SoundPoint IP 550 1 - 12 17. Graphic Display —Shows information about calls, messages, soft keys, time, date, and other relevant data. — Caller display information—first party, second party, number of calls — Information display line (in order of precedence highest to lowest) • Popup text...
Page 22 - Configuring Basic Settings; Time and Date
User Guide SoundPoint IP 550 2 - 2 Configuring Basic Settings You can configure the following basic settings through use of : • Time and date • Display contrast • Backlight intensity • Headset Memory Mode • Ring type • Language support (localization) You can mute the microphone and adjust the volume...
Page 23 - Display Contrast
Customizing Your SoundPoint IP 550 Phone 2 - 3 4. Scroll through the options under each of these selections using the and . 5. Press the Select soft key to confirm your choice. 6. Press or the Exit soft key repeatedly to return to the idle display. Display Contrast To adjust the contrast on the disp...
Page 24 - Backlight Intensity
User Guide SoundPoint IP 550 2 - 4 5. Press or the Exit soft key repeatedly to return to the idle display. Backlight Intensity Backlight intensity on the SoundPoint IP 550 phone has three modes: • Backlight On • Backlight Idle • Dim You can modify the Backlight On intensity and the Backlight Idle in...
Page 26 - Headset Memor y Mode; Ring Type
User Guide SoundPoint IP 550 2 - 6 Headset Memor y Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memor y Mode: 1. Press . 2. Select Settings > Basic > Preferences > Headset Memory . 3. Use the or to select Enabled and pres...
Page 27 - Language Support
Customizing Your SoundPoint IP 550 Phone 2 - 7 To change the incoming ring to a desired sound: 1. Press . 2. Select Settings > Basic > Ring Type . 3. (Optional) If multiple lines are configured on your phone, first select the line to change from the list using the and . 4. Using the and , sele...
Page 28 - Muting the Microphone
User Guide SoundPoint IP 550 2 - 8 3. Scroll through the list of available languages. 4. Press the Select soft key when the desired language is highlighted. Text that appears on the graphic display will change to the language of your choice. 5. Press or the Exit soft key repeatedly to return to the ...
Page 29 - Managing Call Lists
Customizing Your SoundPoint IP 550 Phone 2 - 9 Managing Call Lists Local lists of missed, received, and placed calls is maintained by the phone (up to 100 for each list). Press followed by Call Lists > Missed Calls , Received Calls , or Placed Calls as desired. The Placed Call list appears in the...
Page 30 - Managing Contacts; Adding Contacts
User Guide SoundPoint IP 550 2 - 10 Managing Contacts You can store a large number of contacts in your phone's directory. Contact your system administrator for the exact number.You can add, edit, delete, dial, or search for a contact in this directory. Adding Contacts You can add a contact manually ...
Page 32 - Editing Contacts
User Guide SoundPoint IP 550 2 - 12 11. Press or the Exit soft key repeatedly to return to the idle display. Adding Contacts From Call Lists To add a contact from a call list: 1. Do one of the following steps: a Press . Select Call Lists >Missed Calls , Received Calls , or Placed Calls as desired...
Page 33 - Deleting Contacts
Customizing Your SoundPoint IP 550 Phone 2 - 13 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key 5. Make the desired changes. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. P...
Page 34 - Placing a Call to a Contact; Searching For a Contact
User Guide SoundPoint IP 550 2 - 14 Placing a Call to a Contact To place a call to a contact: 1. Press . 2. Select Contact Directory . 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Dial soft key. Searching Fo...
Page 35 - Managing Incoming Calls; Distinguishing Calls
Customizing Your SoundPoint IP 550 Phone 2 - 15 Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings, sending them directly to your voice mail, or by transferring them directly to another party. Distinguishing Calls You can custom...
Page 36 - Rejecting Calls; Diverting Calls
User Guide SoundPoint IP 550 2 - 16 Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. To send incoming calls from a particular contact directly to voice mail: 1. Press . 2. Select Contact Directory . 3. Use and to scr...
Page 37 - System Customizations; Supporting Multiple Lines
Customizing Your SoundPoint IP 550 Phone 2 - 17 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll down to the Divert Contact field. 5. Enter the number of the party to whom you want to di...
Page 38 - Supporting Multiple Line Keys Per Line
User Guide SoundPoint IP 550 2 - 18 Depending on how your phone is configured, the display could resemble one of the following figures: Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization ...
Page 39 - Supporting Shared Lines
Customizing Your SoundPoint IP 550 Phone 2 - 19 Supporting Shared Lines Your SoundPoint IP 550 supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 6721 is private and the line 6723 is shared. If two phones share a line, an incoming call to th...
Page 42 - Placing a Call
User Guide SoundPoint IP 550 3 - 2 If you require additional information or assistance with your new phone, contact your system administrator. Placing a Call You can place a call in many ways using your SoundPoint IP 550 phone: • using the handset • using the speakerphone • using the headset You can...
Page 44 - Answering a Call
User Guide SoundPoint IP 550 3 - 4 b With the optional headset connected, dial the desired number using the dial pad. Press . Answering a Call When you are not in another call, you can answer a call in three basic ways using your SoundPoint IP 550 phone: • using the handset • using the speakerphone ...
Page 48 - Ending a Call; Redialing a Number
User Guide SoundPoint IP 550 3 - 8 Ending a Call To end a call: >> Do one of the following steps: — Press the EndCall soft key. — Replace the handset. — Press if in Hands-free Speakerphone Mode, or if in Headset Mode. Redialing a Number To redial the last call placed from your phone: >> ...
Page 49 - Putting a Call on Hold
Using the Basic Features of Your SoundPoint IP 550 Phone 3 - 9 — Press and select Call Lists > Placed Calls , and then scroll through the list to find the specific call. 2. Press the Dial soft key. Putting a Call on Hold During a call, press or the Hold soft key. This will be indicated on the gra...
Page 50 - Setting Up a Conference
User Guide SoundPoint IP 550 3 - 10 Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use the and to switch between the calls, then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single Line Key, an indication appears on the g...
Page 52 - Transferring a Call
User Guide SoundPoint IP 550 3 - 12 b If you have more than one call on hold, press the or to switch to one of the calls on hold, press the More soft key, and then the Join soft key. A conference is created with active call, the call on hold and yourself. To end a conference call: >> Press the...
Page 54 - Forwarding Calls
User Guide SoundPoint IP 550 3 - 14 2. Press the Blind soft key. 3. Do one of the following steps: — Enter the number to which you want to transfer the call. — Press , select Contact Directory , use and to access the number, and then select the Dial soft key. — Press , select Call Lists , select the...
Page 56 - Enabling Do Not Disturb
User Guide SoundPoint IP 550 3 - 16 Dynamic Forwarding To forward an incoming call to another party: 1. With the phone ringing, press the Forward soft key. 2. Enter a number to forward the incoming call to. 3. Press the Enable soft key. The incoming call is forwarded to the other party. If call forw...
Page 59 - Using Voice Mail
Using the Basic Features of Your SoundPoint IP 550 Phone 3 - 19 Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone.The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a vis...
Page 61 - Using Multiple Call Appearances
4 - 1 4 Using the Advanced Features of Your SoundPoint IP 550 Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 550 phone. This chapter contains instructions on: • Using Multiple Call Appearances • Using Text Messaging • Using Buddy Lists • Restarting ...
Page 63 - Using Text Messaging
Using the Advanced Features of Your SoundPoint IP 550 Phone 4 - 3 This places the original call on hold and refreshes the soft key labels as indicated in the following figure. If more than two call appearances are in use, two will appear on the display and the total number will be indicated by a cou...
Page 65 - Using Buddy Lists; Presence
Using the Advanced Features of Your SoundPoint IP 550 Phone 4 - 5 5. Press the Ok soft key. 6. Do one of the following steps: — Press the Select soft key to choose from various pre-scripted short messages. — Press the Edit soft key to compose a custom message. Use dial pad keys to cycle through the ...
Page 66 - Managing Buddies
User Guide SoundPoint IP 550 4 - 6 b Press the MyStat soft key. 2. Use or to scroll through the list, and then press the Select soft key to select your new status.This affects information sent to phones watching you.Presence information will also be sent to watching phones when you go off-hook or en...
Page 67 - Integrating With Microsoft Live Communications Ser ver 2005
Using the Advanced Features of Your SoundPoint IP 550 Phone 4 - 7 To block or unblock a contact from your buddy list: 1. Press . 2. Select Contact Directory . 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edi...
Page 68 - Restarting Your Phone
User Guide SoundPoint IP 550 4 - 8 To view and change your privacy list: 1. Press . 2. Select Features > Presence > Buddy Status > Privacy List. 3. Use and to scroll through the list to find the contact. 4. Press the Edit soft key. 5. For Access , use and to select Enabled. When Access is e...
Page 72 - Power and Startup
User Guide SoundPoint IP 550 5 - 2 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 550 phone has no power. Do one of the following steps: • Verify that no lights appear on the unit when it is turned on. • Check if the phone is properly plugged into a fun...
Page 73 - Controls
Troubleshooting Your SoundPoint IP 550 Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 550 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a call to...
Page 74 - Access to Screens and Systems
User Guide SoundPoint IP 550 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 550 phone is not in active state. Do one of the following steps: • Press the keys more slowly. • Make a call to the phone to check for i...
Page 75 - Calling
Troubleshooting Your SoundPoint IP 550 Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 550 phone. Do one of the following steps: • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at...
Page 76 - Displays
User Guide SoundPoint IP 550 5 - 6 Displays Audio Symptom Problem Corrective Action There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 550 phone. Do one of the following steps: • Check that the display is illuminated. • Ma...
Page 77 - Regulatory Notices
Regulatory Notices - 1 Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, ...
Page 81 - Index
Index – 1 Index Symbols # key, page down shortcut 1–12 * key, page up shortcut 1–12 A AC power 1–4 answering calls 3–4 assembling your phone 1–3 assigning speed dial keys 3–17 B backlight intensity 2–4 base, attaching 1–6 block buddies 4–7 buddy lists 4–5 buddy status 4–8 C call lists missed calls 2...
