Page 3 - basic; If you hear continuous ringing,; CAUTION
1 Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most frequently used telephone and voice mail features for Inter-Tel endpoints. For detailed information about theseand other features, refer to the complete instructions in the appropriate userguide. ...
Page 4 - A C; To forward to an outside telephone number:; If you have a six-line display endpoint; To save your change:; VOL UP
2 P LACING A C ONFERENCE C ALL 1. While on the first call, press . The call is now on hold. 2. Place an intercom or outside call, then press the flashing button to place the call on hold. (If necessary, repeat this step to place a third call onhold.) 3. Press the flashing button to join all of the c...
Page 5 - If the number is busy, there is no answer, or the transfer is refused,; If your
3 P AGING 1. Lift the handset and press or dial . 2. Dial the desired page zone number (0-9). 3. After the tone, make your announcement and hang up. NOTE: The Page feature is not supported in SIP mode. T RANSFERRING A C ALL TO A N E XTENSION /O UTSIDE N UMBER 1. Press or . 2. Dial the desired extens...
Page 9 - Notice; and Outlook
Notice This Inter-Tel ® user guide is released by Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8500 endpoint. The contents of this userguide, which reflect current Inter-Tel standards, are subject to revision or change withoutnotice. Some features or...
Page 11 - iii; CONTENTS PAGE; Table of Contents
iii ©Inter-Tel, Inc. March 2006 printed in US CONTENTS PAGE Table of Contents FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 12 - iv
iv CONTENTS PAGE MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Setting Endpoint Pr...
Page 13 - FINDING Y; Finding Your Way; SECTION CONTENTS
1 Inter-Tel ® Model 8500 User Guide FINDING Y O UR W A Y Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2About Your ...
Page 14 - ELCOME; About This Guide; BOUT
2 Inter-Tel ® Model 8500 User Guide FINDING Y O U R W A Y W ELCOME Your new Model 8500 provides access to several features, each of which is describedin this guide. The About This Guide section below lists the different sections in this user guide and describes the type of information you can find t...
Page 15 - Allow you to enter numbers and letters.
3 Inter-Tel ® Model 8500 User Guide FINDING Y O UR W A Y A BOUT Y OUR E NDPOINT Your endpoint has two basic types of buttons in addition to a Message Indicator lamp. • Dialpad Buttons: Allow you to enter numbers and letters. • Feature Buttons: Provide quick access to various telephone and voice mail...
Page 16 - Feature Button Functions; ). Depending on how your telephone system is configured, you may
4 Inter-Tel ® Model 8500 User Guide FINDING Y O U R W A Y Feature Button Functions The feature buttons are designed to automate some of the commonly-used functions,such as dialing an outside number. Each of these is described in the table below. In addition to the buttons identified in the preceding...
Page 17 - Message Indicator Lamp; button. The Message Indicator lamp flashes when-
5 Inter-Tel ® Model 8500 User Guide FINDING Y O UR W A Y Message Indicator Lamp The Message Indicator lamp (located at the top, right corner of the endpoint) showsthe same indications as the button. The Message Indicator lamp flashes when- ever there is a waiting message. NOTE: By default, the messa...
Page 18 - Getting Started
6 Inter-Tel ® Model 8500 User Guide FINDING Y O U R W A Y Inter-Tel voice mail systems support the following types of mailboxes: • Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have access to voice mail, e-mail, and fax messages in your mailbox. You can also cus-tomize your per...
Page 19 - Enterprise Messaging; ASR can be enabled for the entire sys-
7 Inter-Tel ® Model 8500 User Guide FINDING Y O UR W A Y Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan-dard protocols for communication and messaging. EM unifies communication andmessaging by providing access to voice mail, fax, and e-mail m...
Page 20 - to indicate to the system that you have finished entering
8 Inter-Tel ® Model 8500 User Guide FINDING Y O U R W A Y Automatic Speech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM.Because ASR is a very flexible feature, it can be enabled or disabled on several differ-ent levels. When ASR is enabled for your...
Page 21 - HAT; before; If the
9 Inter-Tel ® Model 8500 User Guide FINDING Y O UR W A Y W HAT Y OU S EE AND H EAR As you can see, your Model 8500 and telephone system come equipped with manyfeatures. To help you understand what everything means, it is recommended that youread the following information before you use your endpoint...
Page 22 - OFTWARE
10 Inter-Tel ® Model 8500 User Guide FINDING Y O U R W A Y S OFTWARE C OMPATIBILITY Depending upon which software version your telephone system is using, some of thefeatures included in this guide may not be available for your endpoint. Check withyour system administrator to see which software versi...
Page 24 - Position the bottom of the endpoint’s base on a flat surface.
12 Inter-Tel ® Model 8500 User Guide GETTING ST ARTED I NTRODUCTION Now that you know what your Model 8500 endpoint can do, it’s time to start using it.In this section, you’ll learn how to make and receive calls, transfer calls, retrievevoice mail messages, and much more. A DJUSTING Y OUR E NDPOINT ...
Page 25 - ETTING; Initializing Your Mailbox; To initialize your mailbox:; If you want a password,
13 Inter-Tel ® Model 8500 User Guide GETT ING ST ART E D S ETTING U P V OICE M AIL To begin using your mailbox you will need to complete a few basic set-up proceduresto initialize your mailbox, customize your personal greetings, and record your voicemail directory name. NOTE: If your telephone syste...
Page 26 - Recording Your Personal Greetings; System Greeting
14 Inter-Tel ® Model 8500 User Guide GETTING ST ARTED 6. After the tone, record your first and last names. 7. When prompted, do one of the following: • Say “Accept” or press again to accept the name. • Say “Replay” or press to replay the name you just recorded. • Say “Append” or press to add to your...
Page 27 - If you selected the system greeting option,; Recording Your Voice Mail Directory Name; To record your directory name:
15 Inter-Tel ® Model 8500 User Guide GETT ING ST ART E D To record/change your personal greeting: 1. Access your mailbox as described on page 30 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Greeting” or press to record or change your personal greeting. 4. Do one of the f...
Page 28 - AKING; Intercom Calls; Placing Intercom Calls; To place an intercom call:; If your call goes through handsfree to an endpoint’s speaker,; Intercom Always feature:
16 Inter-Tel ® Model 8500 User Guide GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of any endpoint. With your Model8500 endpoint, you can make/receive intercom and outside calls and make emergencycalls. Intercom Calls Your extension number allows othe...
Page 29 - To leave a station message:; Receiving Intercom Calls; To enable or disable your endpoint’s handsfree answering feature:; If the handsfree feature is enabled,; To receive a non-handsfree intercom call:
17 Inter-Tel ® Model 8500 User Guide GETT ING ST ART E D If there is no answer or if the endpoint is busy when you place an intercom call, you can do any of the following: • To leave a station message: Press and then hang up. • To leave a voice mail message : Press and wait for the message center to...
Page 30 - Outside Calls; Placing Outside Calls; To place an outside call:
18 Inter-Tel ® Model 8500 User Guide GETTING ST ARTED To redirect a ringing call to another extension or to an outside number: 1. Press and dial . 2. Enter the extension or outside number to which you want to redirect the call. See page 25 for more information. If the Off-Hook Voice Announce feature...
Page 31 - Receiving Outside Calls; To receive an outside call:; Emergency Calls; To make an emergency call:; Call Waiting; To end the current call:
19 Inter-Tel ® Model 8500 User Guide GETT ING ST ART E D To request a callback (queue on to the line) if all outgoing lines are busy when you try to call out: When you hear busy signals, press and hang up. When the line is available, your endpoint rings. To cancel the queue request before your endpo...
Page 32 - LACING; Individual Hold; To place a call on Individual Hold:
20 Inter-Tel ® Model 8500 User Guide GETTING ST ARTED P LACING C ALLS O N H OLD You can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one endpoint. It can then be directly picked up at that endpoint or it can be picked up at another endpoi...
Page 34 - RANSFERRING; To Another Extension; To Voice Mail
22 Inter-Tel ® Model 8500 User Guide GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoint, your Model8500 endpoint has many advanced options for this feature. With your endpoint, youcan transfer a call to another extension, voice mail, or ev...
Page 35 - SING; To answer a call ringing or holding at another endpoint:; Lift the handset and dial
23 Inter-Tel ® Model 8500 User Guide GETT ING ST ART E D U SING R EVERSE T RANSFER The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ring-ing or holding at another endpoint. For example, if the attendant transfers a call to youbut you have stepped away from your endpoin...
Page 36 - ORWARDING; Manual Call Forwarding; To cancel any call forward request:; Automatic System Forwarding; To enable or disable System Forwarding:
24 Inter-Tel ® Model 8500 User Guide GETTING ST ARTED F ORWARDING C ALLS With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cellphone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send incomin...
Page 37 - Redirect Call; To redirect a call to an extension number:; EDIALING; dialed
25 Inter-Tel ® Model 8500 User Guide GETT ING ST ART E D Redirect Call The Redirect Call feature allows you to forward any call that is ringing on your end-point without having to answer the call. NOTE: You cannot redirect calls to an extension that is in DND or to a restricted out- side number. To ...
Page 38 - To connect a headset:; Insert the headset plug into the vacant handset jack.; To disconnect a headset:; Unplug the headset cord from the base of the endpoint.
26 Inter-Tel ® Model 8500 User Guide GETTING ST ARTED U SING A H EADSET With an electret headset, you can talk on the endpoint handsfree, without using yourspeaker and microphone. NOTE: If your headset has a power-saver mode, make sure the system administrator has the Headset Connect Tone flag enabl...
Page 39 - Mute Button; To return to the call:; Group Listen Using the Speaker; To turn the group listen feature on or off during a call:; Press
27 Inter-Tel ® Model 8500 User Guide GETT ING ST ART E D U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using your speaker and micro-phone. You can also use the speakerphone for on-hook dialing, call monitoring, andbackground music. Mute Button To mute the...
Page 40 - Enhanced Speakerphone Mode; To enable enhanced speakerphone mode while on a call:
28 Inter-Tel ® Model 8500 User Guide GETTING ST ARTED Enhanced Speakerphone Mode The Enhanced Speakerphone Mode improves transmission quality while on a speak-erphone call over a limited volume level range (typically the range is 1 to 3). NOTE: To use this feature, the system administrator or instal...
Page 41 - Leaving Messages
29 Inter-Tel ® Model 8500 User Guide GETT ING ST ART E D U SING THE M ESSAGE B UTTON In today’s busy world, it’s almost guaranteed that you will call someone that is onanother call, does not answer, or is in DND. But, with the button, you can let the other person know you called. When you leave a me...
Page 42 - CCESSING; Mailbox almost full or full:
30 Inter-Tel ® Model 8500 User Guide GETTING ST ARTED A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your mailbox toretrieve it. NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) featu...
Page 43 - ISABLING; ASR; To temporarily disable ASR:; Access your mailbox as described on
31 Inter-Tel ® Model 8500 User Guide GETT ING ST ART E D D ISABLING AND E NABLING ASR If your telephone system uses Enterprise Messaging (EM), your mailbox may havethe Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled foryour mailbox, you have the option of issuing a spoken com...
Page 44 - Listening to Messages; To listen to messages:; If E-Mail Reader is enabled for your mailbox
32 Inter-Tel ® Model 8500 User Guide GETTING ST ARTED A CCESSING V OICE M AIL M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages.After listening to your voice mail messages you can access the associated options. NOTE: If your telephone system uses Enterprise ...
Page 46 - Recovering Deleted Voice Mail Messages; To recover deleted voice mail messages:
34 Inter-Tel ® Model 8500 User Guide GETTING ST ARTED Recovering Deleted Voice Mail Messages If you accidently delete a voice mail message, you can retrieve it within a specifictime frame (programmed by your system administrator). Any retrieved messages arethen restored to your saved-message queue. ...
Page 47 - Recording and Sending Voice Mail Messages; To record and send voice mail messages:; after
35 Inter-Tel ® Model 8500 User Guide GETT ING ST ART E D Recording and Sending Voice Mail Messages You can record and send voice mail messages by accessing the record option on themain menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail message (see page 73 ) is a recorded...
Page 49 - Canceling Unheard Voice Mail Messages; To cancel unheard voice mail messages:
37 Inter-Tel ® Model 8500 User Guide GETT ING ST ART E D Canceling Unheard Voice Mail Messages You can cancel unretrieved messages that you have sent to individuals, but not mes-sages that you sent to group lists. To cancel unheard voice mail messages: 1. Access your mailbox as described on page 30 ...
Page 50 - Press or lift and replace the handset.
38 Inter-Tel ® Model 8500 User Guide GETTING ST ARTED U SING D O -N OT -D ISTURB M ODE If you are away from your desk, or if you do not want to be disturbed, you can use theDND feature. This halts all pages and calls to your endpoint, except queue callbacks,recalls, and direct ring-in calls. When ot...
Page 51 - To request a reminder message:; If your system is set for 24-hour format; To cancel all reminder message requests before they signal you:
39 Inter-Tel ® Model 8500 User Guide GETT ING ST ART E D U SING R EMINDER M ESSAGES Never be late for a meeting again! With Reminder Messages, you can program yourendpoint, up to 24 hours in advance, to alert you at a specified time. At the pro-grammed time, the reminder message signals you with eig...
Page 53 - MOVING ON; Moving On
41 Inter-Tel ® Model 8500 User Guide MOVING ON Moving On SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Changing Volume Levels . . . . . . . ....
Page 54 - NTRODUCTION; Changing Volume Levels; To change a volume level:; Selecting a Ring Tone; To select the type of ring tone for your endpoint:
42 Inter-Tel ® Model 8500 User Guide MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’s time to move on to the advanced features. Inthis section, you’ll learn how to program your endpoint, use directories, access yourmailbox remotely, and perform various other functions. S ETTING E ND...
Page 55 - Enabling Background Music; To enable or disable background music:; Changing Keymaps; To switch between keymaps when your endpoint is idle:; Enabling Automatic Call Answer; To enable/disable this feature for ringing outside calls:
43 Inter-Tel ® Model 8500 User Guide MOVING ON Enabling Background Music If your telephone system is equipped with a music source, you can listen to musicthrough your speaker. To enable or disable background music: Dial . Changing Keymaps Keymaps identify where feature buttons appear on your endpoin...
Page 56 - Changing the Language; To change the assigned language for your endpoint:; Returning to Default Operation; To return your endpoint to default:
44 Inter-Tel ® Model 8500 User Guide MOVING ON Changing the Language When your telephone system is installed, the system administrator can choose two offour different languages (American English, British English, Japanese, or Spanish) asthe primary and secondary languages. You can then change the to...
Page 57 - Changing Your Mailbox Password; To change your mailbox password:
45 Inter-Tel ® Model 8500 User Guide MOVING ON S ETTING M AILBOX P REFERENCES Your mailbox contains personal options to allow you to customize voice mail func-tions. However, before you change your voice mail options, you must first initializeyour mailbox (see page 13 ). NOTE: If your telephone syst...
Page 58 - Changing the Voice Mail Message Envelope; To change your voice mail message envelope:
46 Inter-Tel ® Model 8500 User Guide MOVING ON Changing the Voice Mail Message Envelope When you receive a voice mail message, the voice mail system plays an “envelope”that can include the time and date the message was left, the source of the message,and/or the message length. By default, the envelo...
Page 59 - Changing the Call Screening Transfer Method
47 Inter-Tel ® Model 8500 User Guide MOVING ON Changing the Call Screening Transfer Method NOTE: The Call Screening feature is available only if it is enabled for your mailbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the transfer method ...
Page 60 - Programming a Fax Destination; To change your fax destination number:; Changing the Message Search Order
48 Inter-Tel ® Model 8500 User Guide MOVING ON Programming a Fax Destination With the Inter-Tel voice processing system, when you specify a fax destination num-ber for your mailbox, callers can access your mailbox to send a fax to your faxmachine. To change your fax destination number: 1. Access you...
Page 61 - Programming Remote Messaging
49 Inter-Tel ® Model 8500 User Guide MOVING ON To change the message search order: 1. Access your mailbox as described on page 30 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “More” or press for More Options. 4. Say “Order” or press for the Message Search Order. 5. Select...
Page 63 - PEED; Station Speed Dial; Store the number in a speed-dial location.; Programming Station Speed-Dial Numbers
51 Inter-Tel ® Model 8500 User Guide MOVING ON S PEED D IALING Speed dialing allows you (and your system administrator) to store and access fre-quently dialed numbers. Each number is stored in your endpoint (Station Speed Dial)or in the telephone system (System Speed Dial) and is identified by a loc...
Page 64 - To erase a number in a Speed-Dial location:; EITHER; Creating Station Speed-Dial Buttons
52 Inter-Tel ® Model 8500 User Guide MOVING ON To store a number in a Speed-Dial location: 1. With the handset in the cradle, dial . 2. Dial the speed-dial location (0-9) you want to program. 3. Enter the number to be stored at the location you selected in step 2 NOTE: (You cannot use hyphens or col...
Page 65 - Dialing Station Speed-Dial Numbers; To use a location number:; System Speed Dial
53 Inter-Tel ® Model 8500 User Guide MOVING ON Dialing Station Speed-Dial Numbers To dial a Station Speed-Dial number: If necessary, select an outgoing line. You have the following options: • To use a location number: Press or dial and then enter the desired Station Speed-Dial location number (0-9)....
Page 66 - AGING; Enabling Paging; To turn paging on and off for your endpoint:; Making Pages
54 Inter-Tel ® Model 8500 User Guide MOVING ON P AGING The Paging feature allows you to make an announcement through endpoint speakersor external speakers (if your system is equipped with external paging equipment). Toprevent announcements from transmitting through every endpoint in the system, this...
Page 67 - To program a user-programmable feature button:; To return all feature buttons to their original default values:; With the handset in the cradle, dial
55 Inter-Tel ® Model 8500 User Guide MOVING ON P ERFORMING A H OOKFLASH D URING A C ALL Certain telephone service companies may require a timed hookflash (a quick hang upand release). To generate a hookflash while using a line: Press and dial . NOTE: This features is known as a “Recall” in European ...
Page 68 - ROGRAMMING; To assign an extension to a DSS/BLF button:
56 Inter-Tel ® Model 8500 User Guide MOVING ON P ROGRAMMING D IRECT S TATION S ELECTION B UTTONS A button programmed as a Direct Station Selection/Busy Lamp Field (DSS/BLF) but-ton provides a way to dial the associated extension with one touch. In addition, if thebutton is equipped with a lamp, you ...
Page 69 - To transfer to hold:
57 Inter-Tel ® Model 8500 User Guide MOVING ON P ROGRAMMING S ECONDARY E XTENSION B UTTONS With the Secondary Extension Appearances feature, you can program various buttonson your endpoint to indicate the call activity at a different extension (primary exten-sion). In addition to being able to see w...
Page 70 - To enter an optional account code:; CREENING
58 Inter-Tel ® Model 8500 User Guide MOVING ON U SING A CCOUNT C ODES If your telephone system is programmed to use the Station Message Detail Recording(SMDR) feature, you might be required to enter account codes when you place a call.These codes add information to telephone record reports that the ...
Page 71 - To use the dialpad buttons to spell a name:; When prompted, press a single button
59 Inter-Tel ® Model 8500 User Guide MOVING ON U SING THE V OICE M AIL D IRECTORY With the voice mail directory, subscribers and non-subscribers can use ASR (ifenabled) or dialpad buttons to search for names in the directory. Subscriber names areautomatically added to the directory when their mailbo...
Page 72 - If 10 or fewer matches are located
60 Inter-Tel ® Model 8500 User Guide MOVING ON To perform a directory search: 1. Dial the voice mail number. 2. Say “Directory” or press . 3. Say the last name of the person you are searching for or press the appropriatedialpad buttons to spell the name (see page 59 ). If 10 or fewer matches are loc...
Page 73 - Remote Access Password; To change the password from your endpoint:; Enter the new password followed by
61 Inter-Tel ® Model 8500 User Guide MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put your endpoint in DND, don’t worry.With the Remote Feature Access, you can place your endpoint in DND or forwardcalls from any other endpoint on the system. And, if yo...
Page 74 - Remote Feature Access; To access your endpoint from another endpoint:; To change the station password using Remote Programming:
62 Inter-Tel ® Model 8500 User Guide MOVING ON Remote Feature Access To access your endpoint from another endpoint: 1. EITHER, Call your Direct Inward System Access number (provided by your system administrator). If required, enter your password. OR , Use any endpoint on the system. 2. Enter . 3. En...
Page 75 - EQUESTING; can; If you hear repeating tones,
63 Inter-Tel ® Model 8500 User Guide MOVING ON R EQUESTING A GENT H ELP Your telephone system may be programmed to support the Agent Help feature, whichallows you to request help from a designated “Agent Help Extension” (usually yoursupervisor) during a call. When your request call rings at the Agen...
Page 76 - ORKING; Hunt Group Calls Enabled/Disabled; To turn on or off hunt group calls:; ACD Hunt Groups; Distributing Calls; If the hunt group is programmed to use ACD Agent IDs, each agent; is not; programmed to use Agent IDs, it will have a
64 Inter-Tel ® Model 8500 User Guide MOVING ON W ORKING IN H UNT G ROUPS Your system may be programmed with “hunt groups.” Hunt groups are groups of end-points that share a common extension number in addition to having individual exten-sion numbers. This allows someone to call anyone in the group (u...
Page 77 - Logging In and Out of ACD Hunt Groups; To log into one or more ACD hunt groups using Agent IDs:; To log into one or more ACD hunt groups not using Agent IDs:
65 Inter-Tel ® Model 8500 User Guide MOVING ON Logging In and Out of ACD Hunt Groups Agents can log in to and out of the ACD hunt group at any time. While logged in, theagent receives calls through the ACD hunt group. When the agent is logged out, callsto that ACD hunt group bypass the agent. To log...
Page 78 - Ending an ACD Hunt Group Call; To terminate the ACD Agent wrap-up period before the timer expires:
66 Inter-Tel ® Model 8500 User Guide MOVING ON When you log in to a group, you may be automatically connected to a call after youhear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled foryour hunt group and you are using a headset, you will be automatically connected. Ifthi...
Page 81 - AIL
69 Inter-Tel ® Model 8500 User Guide USING E-MA IL REA DER E-M AIL R EADER F EATURES When E-Mail Reader has been enabled for your mailbox, you have the advancedmailbox. The advanced mailbox unifies your local voice mail messages and yourremote fax and e-mail messages in one convenient location. E-ma...
Page 82 - To access voice mail messages:
70 Inter-Tel ® Model 8500 User Guide U SING E-MAIL RE ADER U SING Y OUR A DVANCED M AILBOX After you set up your mailbox (see page 13 ), you can use personal or system greetings to let callers know if you are out of town, on a call, etc. You can send messages toindividuals and to a group of people i...
Page 83 - Set up your mailbox (see
71 Inter-Tel ® Model 8500 User Guide USING E-MA IL REA DER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you toenter your e-mail password after you or your voice mail administrator does one of thefollowing: • Set up your mailbox (see page ...
Page 85 - Then E-Mail Reader reads
73 Inter-Tel ® Model 8500 User Guide USING E-MA IL REA DER A CCESSING E-M AIL M ESSAGES NOTE: By default, the message lamp on your endpoint lights when you receive a new voice mail message. Although the lamp can be programmed for other functions, it can-not be programmed to indicate that you have re...
Page 87 - fax; If E-Mail Reader Count is
75 Inter-Tel ® Model 8500 User Guide USING E-MA IL REA DER NOTE: You cannot forward an e-mail message to a mailbox or group list. When you forward an e-mail message, the e-mail is converted to a fax and for-warded to the fax destination telephone number that you specify. • Say “Previous” or press to...
Page 88 - To access fax messages and the associated options:
76 Inter-Tel ® Model 8500 User Guide U SING E-MAIL RE ADER A CCESSING F AX M ESSAGES NOTE: By default, the message lamp lights when you receive a new voice mail mes- sage. Although the lamp can be programmed for other functions, it cannot be pro-grammed to indicate that you have received a new fax m...
Page 89 - ECOVERING; To recover deleted messages:
77 Inter-Tel ® Model 8500 User Guide USING E-MA IL REA DER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mailmessage, you can retrieve it within a specific time frame (up to 24 hours, programmedby your voice mail administrator). The spec...
Page 90 - HANGING; voice messages
78 Inter-Tel ® Model 8500 User Guide U SING E-MAIL RE ADER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “envelope” is played.The envelope can include the time and date the message was left, the source of themessage, and additional information that is asso...
Page 91 - OICE
79 Inter-Tel ® Model 8500 User Guide USING E-MA IL REA DER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by mediatype. While the message is playing: “Back Up” “Pause” Move “Forward” “Lower” (volume) Play the “Envelope” “Higher” (volume) “Save” the Message “Delete” the Message “Ski...
Page 93 - Learning More
81 Inter-Tel ® Model 8500 User Guide LEAR NIN G MORE Learning More SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82What the Administrators Can Do for You . . . . . . . . . . . . . . . . . 82Frequently Asked Questions (FAQs) . . ....
Page 94 - IP Devices Installation Manual
82 Inter-Tel ® Model 8500 User Guide LEA RNIN G MORE I NTRODUCTION If you want to know more about your endpoint and voice mail system, this is the sec-tion for you. With additional information and an FAQ, you should be able to findanswers to most of your questions. NOTE: Because the telephone system...
Page 95 - REQUENTLY; is all you need to do. If these
83 Inter-Tel ® Model 8500 User Guide LEAR NIN G MORE F REQUENTLY A SKED Q UESTIONS (FAQ S ) This section includes some of the most frequently asked questions. If you have prob-lems with your endpoint or mailbox, refer to this section before you contact your sys-tem, voice mail, or network administra...
Page 96 - Why can’t I program a Station Speed-Dial number to the button I want?
84 Inter-Tel ® Model 8500 User Guide LEA RNIN G MORE Q6. Why can’t I program a Station Speed-Dial number to the button I want? A6. Your system administrator has programmed that button as a non-programmable but-ton. Because you cannot override system programming from your endpoint, you mustchoose ano...
Page 97 - Why can’t I use one of the features described in this guide?
85 Inter-Tel ® Model 8500 User Guide LEAR NIN G MORE Q13. Why can’t I use one of the features described in this guide? A13. There are a few reasons why you might not be able to access the feature. Some possi-ble reasons include: • Your system software version may not support the feature. Check with ...
Page 98 - EFAULT
86 Inter-Tel ® Model 8500 User Guide LEA RNIN G MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter custom feature codes, if necessary. O UTSIDE L INE A CCESS C ODES *These defaults may differ depending on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW CODE ...
Page 101 - NOTES
89 Inter-Tel ® Model 8500 User Guide LEAR NIN G MORE NOTES
Page 103 - Index
91 Inter-Tel ® Model 8500 User Guide Index A About This Guide 2About Voice Mail 5, 7Accessing e-mail messages 73fax messages 76voice mail messages 32your mailbox 30 Account Codes 58ACD Agent Wrap-Up Period 66ACD Hunt Groups 64Adding Parties to a Conference 21Adjusting Your Endpoint’s Viewing Angle 1...
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