Mitel 5224 - Manuals

-4- Elements of Your Phone Feature Function 1 Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you are using the Superkey menu interface, prompts and fe...

-5- Feature Function 5 Fixed Function Keys Give you access to the following phone functions: z (SUPERKEY) : provides access to menus for your phone's additional features. Note : When navigating through Superkey menu options, press (CANCEL) or (SUPERKEY) to back up one menu level. z (CANCEL) : ends a...

-7- Selecting Menu Options Because the 5224 IP Phone offers softkeys, feature availability and menu options for the 5212 and 5224 IP Phones may differ. To select menu items on the display: 1. On a 5224 IP Phone, press the softkeys. 2. On a 5212 IP Phone, press *, 0 and # on the keypad. For example, ...

-8- For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The keys and most features begin w...

-9- Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. IMPORTANT NOTE FOR HEADSET USERS: Mitel Headsets with Feature Control Switch ...

-10- CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: z Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. Press ( SUPERKEY ). . 2. Press # or the No softkey until "Ringer Adjust?" appears. 3. Press * or the ...

-11- Speaker Volume Control To adjust the Speaker Volume when making an on–hook call or when listening to background music: z Press ( UP ) or ( DOWN ). Display Contrast Control To adjust the Display Contrast while your set is idle: z Press ( UP ) or ( DOWN ).

-12- Feature Keys You can use ( SUPERKEY ) on your phone to program the persona keys as feature keys. To program some features to a personal key, you must dial a feature access code. A list of access codes is provided elsewhere in this guide. To display information about a key: 1. Press ( SUPERKEY )...

-13- Language Change To change the display language: 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Language?" appears. 3. Press * or the Yes softkey. 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey....

-15- Phonebook (5224 IP Phone only) To use Phonebook: : z Press (SUPERKEY). Press the Yes softkey when "Phonebook?" appears. z Enter the name of the desired party, as follows: „ For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display. For...

-16- Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi–digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call n...

-17- Speed Call – Personal (must be setup by Telcom) To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial * 33 . 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial * 32 . 3. Enter an index number between 00 and 09. 4. ...

-18- Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answers. Your phone's Handsfree microphone ...

-19- Auto–Answer To enable or disable Auto–Answer: z Press the Auto–Answer feature key. To enable or disable Auto-Answer on a 5224 IP Phone only: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: „ To enable Auto-Answer, press the TurnOn...

-20- CALL HANDLING Hold To place a call on Hold: z Press ( HOLD ). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: z Press the flashing line key. z Dial * 78 and the number of the station that ...

-21- Transfer To Transfer an active call: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. Do one of the following: „ To complete the Transfer, hang up. „ To announce the Transfer, wait for an answer, consult, and hang up. „ To cancel the Transfer, press ( CANCEL ). To transfer an ...

-22- Add Held (5224 IP Phone only) To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing lin...

-23- Call Forward Call Forward lets you redirect incoming calls to an alternate number.You can select one of the following forwarding options: z Always redirects all incoming calls regardless of the state of your telephone. z B–Int redirects internal calls when your telephone is busy. z B–EXt redire...

-24- To turn Call Forward on and off (once it has been programmed): 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey . 4. Press # or the Next softkey until the type of Call Forward appears. . 5. Do one of the following: „ On ...

-25- Call Forward – Remote (I'm Here) To forward calls from a remote station to your current location: 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey. 4. Press # or the Next softkey until "I Am Here" appears. 5. Pre...

-26- Call Forward – End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial *63 . 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial #6 3. 3. Hang up. Call Forward - Forced (5224 IP Pho...

-27- Messaging – Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch". To t...

-28- Messaging – Callback To leave a Callback Message when you hear busy or ringback tone: z Press ( MESSAGE ), which will activate message wait light on remote phone. Or, on a 5224 IP Phone only, press the Callback softkey, which will activate an auto callback, no visual indication on remote phone....

-29- Cancel Callback - Set By Callback Softkey To cancel a Callback: 1. Lift the handset. 2. Dial # 85 . 3. Dial the number of the called station. 4. Hang up. Cancel All Callbacks - Set By Callback Softkey To cancel all Callbacks: 1. Lift the handset. 2. Dial # 84 . 3. Hang up. NOTE: The cancel call...

-30- USING ADVANCED FEATURES Account Codes To use Account Codes: 1. Lift the handset and dial 2. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5212 IP Phone: 1. Press ( TRANS/CONF ). 2. Dial 2 . 3. Dial the Account Code digits. 4. Press #. 5. Press ( CANCEL...

-31- Call Pickup To answer a call that is ringing at another phone in your Pickup Group: (Group must be set up by Telcom) 1. Lift the handset. 2. Press the Pickup feature key or the Pickup softkey, or dial *71. To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the hands...

-32- Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. If the paged party has Handsfree Answerback enabled and turned on on ...

-33- Direct Paging – Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone. To turn Handsfree Answerback on: z When your phone is idle, press (MUTE) once. The MUTE key light flashes to i...

-34- To answer a call using Handsfree Answerback: To end a Handsfree Answerback call: z Press either ( SPEAKER ) or ( CANCEL ). Note : When the Handsfree Direct Page call ends, the MUTE key light returns to the state it was in before the call was established. Phone state before Page arrives To answe...

-35- Direct Paging – Handsfree Answerback Disabled To turn Handsfree Answerback off, see "Direct Paging – Handsfree Answerback Enabled" elsewhere in this guide. When Handsfree Answerback is disabled on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst o...

-36- To end a Direct Page call, do one of the following: z Hang up the handset to end a handset call. z Press ( SPEAKER ) to end a Handsfree call. z Press ( CANCEL ). Note: When the Handsfree Direct Page call ends, the (MUTE) key light returns to the state it was in before the call was established. ...

-37- Headset Operation To enable Headset Operation: z Press the Headset feature key. To answer a call (when Auto Answer is disabled): z Press the flashing line key. To hang up: z Press ( CANCEL ). To mute your headset microphone: z Press the (MUTE) key. The light turns ON. To turn mute off and retur...

-38- Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–...

-39- Music To turn Music on and off on a 5212 IP Phone when the phone is idle: z Press the Music feature key. To turn Music on and off on a 5224 IP Phone when the phone is idle: 1. Press the ( SUPERKEY ). 2. Press the No softkey until "Music?" appears. 3. Do one of the following: „ To turn t...

-40- Group Paging / Meet Me Answer (must be set up by Telcom) Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page b...

-41- Hot Desking (must be set up by Telcom) Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call...

-42- To log out of Hot Desking 5224 IP Phone (the phone must be idle): 1. Press the HotDesk softkey. 2. Press the Logout softkey. 3. Press the Confirm softkey. Note: Your profile can only be active on one phone at a time. If you log in from another phone without logging out from the first one, the s...

-43- Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, Telcom can identify the source of the call and provide this information to appropriate personnel or authorities. CAUTION: Tagging a non–malicious call may result in fines or other p...

-44- Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. To display the call history, and view call detail: 1. Press the Call History feature key. The total number of missed calls is d...

-46- Release Release lets you disconnect from an attempted Call Transfer or Conference Call without hanging up the handset. Release is useful when you encounter a busy or unavailable party. To release from an attempted transfer or conference call: z Press the Release feature key or the Release softk...

-47- FEATURE ACCESS CODES Save Last Number #22Repeat Last Number Saved *22 Personal Speedcall - Invoke *33 Personal Speed Call - Upper Range Index Number 09Personal Speedcall - Store *32 Call Hold - Remote Retrieve *78 Conference Call Split #54Cancel Call Forwarding Follow Me - Remote #66Call Forwar...