Page 3 - CONTENTS PAGE; Table of Contents
CONTENTS PAGE Account Passcode 4 Refilling Your Account 5-6 Tracking Your Balance & Expiration Date 7 Start Talking 8 Basic Features 9 Enhanced Features 11 Frequently Asked Questions 16 Transferring Service From a Wireless Carrier 16 Customer Service 19 Handset Warranty 19 Terms of Service 21 Ta...
Page 4 - If you are a new Pay As You Go customer,
2 If you are transferring service from another wireless carrier, you may be able to keep your current phone number. See Q&A on page 16 for details. Attention: If you are using this handset with existing AT&T wireless service, you do not need to activate a new account. Simply charge the batte...
Page 5 - Congratulations on your purchase of; GoPhone Pay As You Go; Note your phone number and passcode here:; Welcome to GoPhone; Terms; Your Phone Number Is:
Congratulations on your purchase of GoPhone Pay As You Go from AT&T. This User Guide contains information on GoPhone Pay As You Go and using the features of this service. Please consult the GoPhone Pay As You Go brochure or call Automated Customer Service for detailed information regarding the c...
Page 6 - Check Your Balance and Expiration:; PIN NUMBER# and press SEND; Online Account Management:; A cco u n t Pa s s co d e
Terms of Servic e Helpful Tips: • Check Your Balance and Expiration: * 777# SEND • Add Refill PIN: * 888 * PIN NUMBER# and press SEND • Buy Features/Check Features: 611 Online Account Management: att.com/mygophone Your initial account passcode is the last four digits of your wireless phone number. Y...
Page 7 - Take the hassle out of refilling by enrolling in Auto Refill; Ref i l l i n g Yo u r A cco u n t
5 R e filling Y our Ac c ount GoPhone Pay As You Go service allows you to pay in advance for your airtime. The cost of every call you make or receive will be deducted from your account in full-minute increments. The deduction may be delayed if AT&T experiences a system interruption or other down...
Page 8 - How to refill your account by purchasing a Pay As You Go card; PIN number; SEND; Add Money
6 Ref i l l i n g Yo u r A cco u n t In many locations, GoPhone Pay As You Go cards may be returned to the place of purchase within 30 days if the scratch-off strip has not been removed. Electronic PINs printed on a sales receipt are not returnable. Refund policy may vary depending on the place of p...
Page 9 - Tra c k i n g Yo u r B a l a n ce & E x p i ra t i o n D a te
7 TRACKING YOUR BALANCE & EXPIRATION DATE: At the end of each call you place or receive, the cost of the call will be deducted from your account in full-minute increments. • A text message indicating your current balance will be sent to the display of your phone following each charged call you p...
Page 10 - Coverage area; S ta r t Ta l k i n g; Placing a call
8 Coverage area Please review the coverage map in the sales brochure or go to att.com/gophone and select “Learn about Pay As You Go,” which shows the scope of your calling plan area as well as information on coverage when roaming in Mexico. The map depicts an approximation of outdoor coverage. The m...
Page 11 - B a s i c Fe a t u re s; Basic
9 VOICEMAIL 1 : Callers can leave a message when you are away from your phone or your phone is turned off. Setting up your voice mailbox from your wireless phone • Press and hold the “1” key on your handset • Follow the voice prompts to personalize your voice mailbox Checking your voicemail messages...
Page 13 - E n h a n ce d Fe a t u re s; INTERNATIONAL ROAMING IN MEXICO:; You can now use; Enhanc
11 E n h a n ce d Fe a t u re s INTERNATIONAL ROAMING IN MEXICO: You can now use your Pay As You Go service when you travel to Mexico. No addi tional feature is required to roam in Mexico – all Pay As You Go cus tomers are automatically eligible. Roaming charges apply. See sales brochure for rates. ...
Page 15 - How to Set Parental Controls:
13 Controlling Content: Set Content Filters to “On” or “Off.” “On” restricts access to sites with mature content on MEdia™ Net (Mobile Web) and shuts off access to the broader Mobile Web via the search function. “Off” has no restrictions, and all content is visible and accessible. The default is set...
Page 17 - Available only with $1 Mobile to Mobile plan.; (not available with Unlimited Messaging package)
15 For your convenience, you can set up your feature packages on auto-renewal and have the packages you select automatically added to your account every 30 days. To enroll, go to att.com/mygophone or enroll by going to “My Account” via theMobile Web. Data charges apply to navigate through the MEdia ...
Page 18 - Q: What happens to the balance in my account if I don’t use; Fre q u e n t ly A s ke d Q u e st i o n s
16 Q: I’m transferring service from another wireless carrier. How can I keep my current phone number? A: Do not terminate your service with your existing company before initiating service with AT&T. Complete activation of new service, then dial 611 and press “4” for “More Options,” then “0” to t...
Page 19 - requentl
17 Q: Where can I get information about new GoPhone offers or updates about my service? A: Register your account at att.com/mygophone to receive updates about your service. Or you can call Automated Customer Service (611) and get information about changes to your service, your promotions or rate pla...
Page 20 - Q: Can I download all of the content that is available on; No. Content availability varies with each handset.; Q: Why was I charged when calling voicemail?; from your Pay As You Go phone and selecting the
18 Q: Can I download all of the content that is available on the AT&T website? A: No. Content availability varies with each handset. Q: Is there a cost to use Data Services? A: Yes. There is a premium cost for content such as ringtones, games and wallpapers. Additionally, data usage charges will...
Page 21 - C u sto m e r S e r v i ce; Cust
19 ONLINE CUSTOMER SERVICE: You can also access and manage your account online at att.com/mygophone . Your wireless number and account passcode are required to access online customer service. With online account management, you can: • Add funds to your account • Check your balance and expiration dat...
Page 23 - GOPHONE TERMS OF SERVICE:; You are responsible for paying all charges for or resulting from; Te r m s o f S e r v i ce
21 Terms of Servic e GOPHONE TERMS OF SERVICE: “AT&T” or “we,” “us” or “our” refers to AT&T Mobility LLC, acting on behalf of its FCC-licensed affiliates doing business as AT&T. “You” or “your” refers to the person or entity that is the customer of record and/or purchases or uses the Equ...
Page 25 - PURCHASES AND AUTHORITY TO USE:; Your Device can be used to
23 the Equipment on other systems. You understand and acknowledge that the Equipment is sold solely for use with AT&T’s GoPhone service and that AT&T will be significantly damaged if you use or assist others to use the Equipment for any other purpose. You agree not to take any action to circ...
Page 26 - In some cases our directory assistance service (411) will; LOST OR STOLEN PHONES:; If your Device is lost or stolen, you must contact; DISHONORED CHECKS AND OTHER INSTRUMENTS:; We will charge you; CHANGES TO TERMS AND RATES:
information to create aggregate data from which your personally identifiable information has been removed or obscured. Such aggregate data may be used for services like traffic monitoring. It is your responsibility to notify users on your account that the Device they are using may be location-enable...
Page 27 - Either party may terminate this Agreement (which will; SERVICE LIMITATIONS LIMITATION OF LIABILITY:; Limitations of
25 fees, proportional charges for governmental mandates, roamer rates or administrative charges) by such means as AT&T determines to be most practicable, including playing a recorded message when you attempt to place a call or attempt to add funds to your account, sending written notice to the a...
Page 31 - You agree that, by entering into this; This Agreement evidences a transaction
29 References to “AT&T,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or Devices under this or prior Agreements between us. Notwi...
Page 32 - whichever is greater and
at http://att.com/arbitration-information.) The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision are for the court to decide. Unless AT&T and you agree otherwi...
Page 33 - This Agreement, any applicable rate summary
31 as to the payment and reimbursement of fees, expenses, and the alternative payment and the attorney premium at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits. (5) The right to attorneys’ fees and expenses discussed in...
Page 34 - Connecticut Customers/Questions About Your Service:; If you have any; Puerto Rico Customer:; If you are a Puerto Rico customer and we cannot
32 matter of this Agreement. If any provision of this Agreement is found to be unenforceable by a court or agency of competent jurisdiction, the remaining provisions will remain in full force and effect. The foregoing does not apply to the prohibition against class or representative actions that is ...
Page 35 - As part of federal government program, AT&T offers
Lifeline Services: As part of federal government program, AT&T offers discounted wireless service to qualified low-income residents in selected states. For questions or to apply for Lifeline service, call 1-800-377-9450. Puerto Rico customers should contact 1-787-405-5463. For tips on how to pro...
Page 36 - Clientes de; Términos
visitar att.com/movil. Si se trata de un cliente de Connecticut y no podemos resolver el problema, favor de ponerse en contacto con el Departamento de Control de Servicios Públicos (DPUC, por su sigla en inglés). Por Internet: www.state.ct.us/dpuc (en inglés); por teléfono, 800-382-4586; por correo,...
Page 50 - TÉRMINOS DEL
21 TÉRMINOS DEL SERVICIO GOPHONE: “AT&T” o “nosotros”, “nos” o “nuestro” o cualquier referencia a la primera persona plural se refieren a AT&T Mobility LLC, en representación de sus empresas afiliadas autorizadas por la Comisión Federal de Comunicaciones (FCC), que operan con el nombre de AT...
Page 51 - MI CUENT
20 MI CUENT A: con Mi Cuent a, c omo client e de GoPhone, puedes tener acceso a l os servicios de administr ación de la cuent a desde tu t elé fono. Puedes usar Mi Cuenta dur ante las 24 horas dir ect amente desde tu tel éfono para c omprar tiempo de uso c on una tarjet a de cr édit o o de débito, a...
Page 55 - O BIEN
16 P: Vo y a traspasar el servicio de otra compañía de servicio móvil. ¿Cómo puedo conservar mi actual número de teléfono? R: No canceles el servicio con tu proveedor actual sin antes tener el servicio de AT&T. Completa la activación del nuevo servicio, marca 611 y oprime “4” para escuchar más o...
Page 56 - Funciones
15 att.com/mygophone (en inglés) o ve a “My Account” (mi cuenta) desde Internet móvil. Se cobran cargos de datos por navegar en el portal de MEdia™ Net (Internet móvil) para tener acceso al enlace de My Account. Para tu comodidad, puedes configurar los paquetes de funciones con renovación automática...
Page 62 - CORRE
9 Empie za a hablar Funciones básicas Puedes utilizar el servicio de GoPhone de la misma maner a en que utilizarías cualquier otr o t el éfono móvil; sin embar go, c on est e servicio no se podr án r ealizar llamadas a númer os con tarif as especiales (por ejempl o, 900, 976) ni llamadas por cobr ar...
Page 65 - PIN del
En muchos lugar es, las t arjetas de GoPhone Pay As Y ou Go pueden devolv erse al l ocal de compr a dentr o de un plaz o de 30 días siempr e que no se ha ya r etirado la banda para raspar . El PIN el ectr ónic o impr eso en la factur a de compr a no tiene dev olución. L a norma de r eembolso puede v...
Page 67 - NÚMERO PIN# y oprime SEND; Código personal de la cuenta
El código per sonal inicial de la cuenta son l os últimos cuatr o dígitos de tu númer o de t elé fono mó vil. Se te pedirá que l o cambies par a ingr esar al servicio al cliente por Int ernet. Por tu seguridad, t e r ecomendamos cambiar el código per sonal por un código secr eto que no sean l os últ...
Page 68 - GoPhone P; T u
Bienv enido a GoPhone ® P ay As Y ou Go F elicit aciones por adquirir el servicio GoPhone P ay As Y ou Go de A T&T . Esta Guía del usuario contiene información sobr e GoPhone P ay As Y ou Go y sobr e las funciones de este servicio. Consulta el f ollet o de GoPhone P ay As Y ou Go o llama al serv...
Page 70 - Índic e
C ONTENIDO P Á GINA Código personal de la cuenta 2 Cómo recar gar tu cuenta 2 Cómo consul tar el sal do y la fecha de v encimiento 5-6 Empieza a hablar 7 Funciones básicas 8 Funciones optimizadas 9 Pregunt as frecuent es 11 T raspaso del servicio de otr a compañía de servicio móvil 16 Servicio al cl...
Page 72 - guía del
*76806* 76806 PAY MS T 0110 0744 D guía del usuario PAYMS01100744D_wp.indd 72 PAYMS01100744D_wp.indd 72 6/14/10 4:26:46 PM 6/14/10 4:26:46 PM