Epson TM-U375 - Manuals - manualsarea.com

Page 2 - Printer Part Names; Control Panel

Printer Part Names (1) Printer cover (2) Control panel (3) Power switch (4) Take-up spool (5) Display module connector (6) Interface connector (7) Drawer kick-out connector (8) Power connector (9) DIP switches (under a cover) (10) Cover open recess Control Panel VALIDATION/SLIP

Page 4 - ii; EMC and Safety Standards Applied; Class; WARNING

ii EMC and Safety Standards Applied Product Name: TM-U375/U375P Model Name: M63UA/M115A The following standards are applied only to the printers that are so labeled. (EMC is tested using the EPSON power supply) Europe: CE MarkingSafety: EN60950 North America: EMI: FCC/ICES-003 Class A Safety: UL 195...

Page 5 - iii; CE Marking; The printer conforms to the following Directives and Norms; FCC Compliance Statement; For American Users; This Class A digital apparatus complies with Canadian ICES-003.

iii CE Marking The printer conforms to the following Directives and Norms Directive 89/336/EEC EN 55022 Class BEN 55024 IEC 61000-4-2 IEC 61000-4-3IEC 61000-4-4IEC 61000-4-5 IEC 61000-4-6IEC 61000-4-11 Directive 90/384/EEC EN45501 FCC Compliance Statement For American Users This equipment has been t...

Page 6 - iv; GEREÄUSCHPEGEL

iv GEREÄUSCHPEGEL Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz (Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779).

Page 7 - Introduction; Features; Chapter 1

Introduction Features The TM-U375 and TM-U375P are high-performance POS printers which handle slip, validation, and journal printing (both journal and receipt printing with pressure-sensitive paper) in a single unit. The main features of the TM-U375 and TM-U375P printers are as follows: World’s smal...

Page 8 - Reference; Chapter 4; contains specifications.

Reference Chapter 4 contains specifications. Notes, Cautions, and Warnings Note: Notes have important information and useful tips on the operation of your printer. Cautions must be observed to avoid minor injury to yourself or damage to your equipment. Warnings must be followed carefully to avoid se...

Page 9 - Contents; Connecting the Printer to Your Direct Connection Display Module; Chapter; vii

Contents Chapter 1 Setting Up the Printer Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-2 Removing the Protective Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-2 Connecting the Printer to Your Compu...

Page 10 - viii

Chapter 3 Troubleshooting Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2Printing problems . . . . . . . . . . . . . . . . . . . ...

Page 11 - Setting Up the Printer

Chapter 1 Setting Up the Printer Setting Up the Printer 1-1

Page 12 - Unpacking; The illustration below shows the items included for the standard; Ribbon cassette; Removing the Protective Materials; be removed before you turn on the printer.

Unpacking The illustration below shows the items included for the standard specification printer. Take-up spool Paper roll (1 pc) Ribbon cassette Hexagonal lock Power switch cover screws (2 pcs) (only for the serial interface) Note: See the Note on page 1-5 for information on the screws. Removing th...

Page 13 - . Insert the projections on the protective material A into the; ship or store your printer.

Protective material Note: Store the protective material A on the back of the printer, following the steps below. 1 . Insert the projections on the protective material A into the corresponding holes as the illustration below. 2. Tighten the screw. Protective material A Note: Put the protective materi...

Page 14 - you ever ship or store your printer.; Connecting the Printer to Your Computer; intelligent module, refer to the; IT-U Series User’s Manual; Tighten the screws on both sides of the cable connector.

2. Remove the protective materials and C as the illustration. Protective material B C Note: Put the protective materials B and C back in its original position if you ever ship or store your printer. Connecting the Printer to Your Computer TM-U375 Follow the procedures below only when you use the pri...

Page 15 - Plug the other end of the cable into the computer.; Setting Up the Printer 1-5

Your printer comes with inch-type hexagonal lock screws installed. If you plan to use an interface cable that requires millimeter-type lock screws, replace the inch-type screws with the enclosed millimeter-type screws by using a hex screwdriver (5 mm). To distinguish the two types of screws, see the...

Page 16 - Connecting the Printer to Your Drawer; User’s Manual; Use a drawer that matches the printer specification.; - 6 Setting Up the Printer

Note: Squeeze the wire clips on the printer together until they lock in place on both sides of the connector. 2. Connect the other end of the cable to the connector on your computer. Connecting the Printer to Your Drawer Follow the procedures below to connect a drawer to the printer only whenyou use...

Page 17 - Setting Up the Printer 1-7

TM-U375 TM-U375P 1. Do not connect a telephone line to the drawer kick out connector. 2. Do not confuse the drawer kick out connector and the display module connector. Setting Up the Printer 1-7

Page 18 - Anschließen des Druckers an lhre Geldlade; Stellen Sie sicher, d a ß der Drucker ausgeschaltet ist.; -8 Setting Up the Printer

Anschließen des Druckers an lhre Geldlade Verfahren Sie wie im folgenden beschrieben, um eine Geldlade an den Drucker anzuschließen, aber nur, wenn der Drucker als Einzeleinheit (nicht angeschlossen an ein intelligentes Modul) betrieben wird. Einzelheiten betr. Verwendung des Druckers mit einem inte...

Page 20 - Connecting the Printer to Your Direct Connection Display; Series User’s Manual; Make sure that the printer is turned off.

Connecting the Printer to Your Direct Connection Display Module (For the TM-U375 only) Follow the procedures below to connect a direct connection display module to the printer only when you use the printer as a single unit (notconnected to an intelligent module). When you use the printer with the in...

Page 21 - Grounding the Printer

Grounding the Printer When you use the printer as a single unit (not connected to an intelligent module), you need to ground your printer. (Intelligent module connection is available for the TM-U375 only.) Recommended wire is described below.Thickness of wire : AWG18 or equivalentDiameter of termina...

Page 22 - Ground the other end of the ground wire.; Connecting the Power Supply; supplied by the intelligent module. Refer to; the IT-U Series User’s Manual; Using an incorrect power supply may cause fire or

TM-U375P 3. Ground the other end of the ground wire. Connecting the Power Supply When the printer is used as a single unit, not connected to an intelligentmodule, use the optional EPSON power supply, PS-150 for your printer.When the printer is connected to an intelligent module, the power is supplie...

Page 23 - Plug the power supply’s power cord into an electrical outlet.; To remove the DC cable connector, grasp the connector at the arrow

2. 3. Check the label on the power supply to make sure that the requiredvoltage matches that of your electrical outlet. Plug the power supply’s DC cable connector into the printer’s powerconnector as shown below. TM-U375 TM-U375P 4. Plug the power supply’s power cord into an electrical outlet. Note:...

Page 24 - Installing the Ribbon Cassette; Use the EPSON ERC-38 ribbon cassette for your printer.; Turn on the printer and open the printer cover.

Installing the Ribbon Cassette CAUTIONS: Never turn the ribbon cassette’s knob in the opposite direction of the arrow marked on the cassette; otherwise the ribbon cassette may be damaged. Be sure the printer is not receiving data when you replace a ribbon cassette; otherwise data may be lost. Note: ...

Page 25 - ribbon mask without wrinkles or creases, as shown below.; I f; Setting Up the Printer 1 - 1 5

2 or 3 more times Knob 4. Make sure that the ribbon is installed between the print head and the ribbon mask without wrinkles or creases, as shown below. Print head Note: I f the ribbon is not installed correctly, to remove the ribbon cassette, grasp the cassette's tab on the left side, lift the left...

Page 26 - Installing the Paper Roll; The printer must be turned on before installing the paper roll.; PAPER LOAD

Installing the Paper Roll Use a paper roll that matches the specifications. Note: The printer must be turned on before installing the paper roll. 1. Fold the paper so it is exactly straight and even, as shown in the illustration, and will not tear off jaggedly. No No Correct 2. Turn on the printer, ...

Page 27 - roll into the groove on the spool as the illustration below.; When the printer cover is open, the; PAPER FEED; button is

Paper inlet PAPER LOAD switch 5. When using the take-up spool, follow the steps and the illustration below. a) Pull out the side of the take-up spool and insert the tip of the paper roll into the groove on the spool as the illustration below. b) Rotate the spool two or three times to secure the pape...

Page 28 - PAPER FEED; Running the self-test with the slip paper; RELEASE

Running the Self-test Any time that you want to check the performance of your printer you canrun the self test described below. This shows whether your printer is working correctly. It is independent of any other equipment or software.You can run the self-test with the paper roll, slip paper, or val...

Page 29 - Running the self-test with validation paper; If you want to pause the self-test for the paper roll, slip paper, or

5. The self-test automatically ends after printing " * * * completed * * * " . The printer is ready to receive data from the computer after the self-testcompletes. 6. Self-test mode switches to normal mode. Running the self-test with validation paper Note: Be sure to install the paper roll i...

Page 30 - Setting the DIP Switches; Remove the screw from the DIP switch cover. Then take off the DIP

Setting the DIP Switches Turn off the printer while removing the DIP switch coverto prevent an electrical short, which can damage the printer. You can change your interface and print column settings by changing theDIP switch settings. 1. Make sure the printer is turned off. 2. Remove the screw from ...

Page 31 - DIP Switch Set 1; S W F u n c t i o n; of; Setting Up the Printer 1-21

TM-U375 DIP-switch functions DIP Switch Set 1 S W F u n c t i o n l-1 Data reception error ON OFF Ignored Prints ' ? ' l-2 Receive buffer capacity l-3 Handshakingl-4 Word length1-5 Parity check l-6 Parity selection l-7 Transfer speed (see table below) 40 bytes 4K bytes XON/XOFF DTR/DSR 7 bits 8 bits...

Page 32 - S W F u n c t i o n O N; -1 Auto line feed Enabled; OFF; Disabled; DIP Switch Set 2; S W Function; font; ON OFF; buffer full receive buffer full; Up; the Printer

Notes: 1. This function can be used only when a direct connection display module is connected to the display module connector. 2. DIP switch settings cannot be changed after the power is turned on or after the printer is reset through the interface. When turning the power on, do not change the setti...

Page 33 - Adjusting the Paper Roll End Sensing Position; ESC c 4; command to stop printing when the paper is almost gone.; If; may; Setting Up the Printer 1-23

Note: To attach the DIP switch cover, insert the cover upward then slide the cover leftward, as shown in the illustration below. Adjusting the Paper Roll End Sensing Position The paper near end detector detects when the paper is almost gone by measuring the diameter of the paper roll. Software progr...

Page 34 - There may be some difference between the measured distance A; Distance A Adjustment position number; Loosen the detector screw with a coin or screwdriver.

Distance A Notes: There may be some difference between the measured distance A and the actual sensing position. 3. Find the corresponding adjustment position number from the table below. Distance A Adjustment position number 10 mm (0.39 inch) #l 8 mm (0.32 inch) #26 mm (0.24 inch) #34 mm (0.16 inch)...

Page 35 - Using the Power Switch Cover; You can turn the power on or off with the switch cover attached by; If an accident occurs when the power switch cover is; Setting

Using the Power Switch Cover You can use the provided power switch cover to protect the power switchfrom accidental or improper operation. Attach the cover as shown in the illustration below. You can turn the power on or off with the switch cover attached by inserting a pointed object (like a ball p...

Page 36 - Chapter 2; Using the Printer; Using the Printer 2-1

Page 37 - -2 Using the Printer

Operating the Control Panel The control panel has two buttons and four lights. Buttons The control panel buttons perform paper feeding and release functions. PAPER FEED Press the PAPER FEED button once to advance paper one line. You can also press the PAPER FEED button continuously to feed the paper...

Page 39 - Slip Paper Handling; When the; Validation Paper Handling; that matches the specifications.

Slip Paper Handling Use only slip paper (flat paper without wrinkles, creases, or folds) thatmatches the specifications. Note: Be sure to install the paper roll in the printer, even if you plan to print only on slip paper. This will prevent paper jams. 1. Send the appropriate control commands from t...

Page 40 - When the; Replacing the Paper Roll; To change the paper roll, follow the steps below.; Using the Printer 2-5

1. Send the appropriate control commands from the computer to print on validation paper. 2. When the VALIDATION/SLIP light flashes, insert a sheet of validation paper into the validation paper inlet (see the illustration below); printing will then begin. Make sure you insert the validation paper int...

Page 41 - Reinstall a new paper roll by following; the; steps in; Installing the Paper; Replacing the Ribbon Cassette; -6 Using the Printer

2. Pull out the paper roll and cut the paper, as the illustration below. 3. Press the PAPER LOAD switch and remove the paper in the direction of the arrow, as the illustration below. PAPER LOAD switch Never pull out the paper roll manually. 4. Reinstall a new paper roll by following the steps in Ins...

Page 42 - ways; Removing the ribbon cassette

Note: There are two ways to replace the ribbon cassette. One is to turn the printer off and on again before installing or removing the ribbon cassette, making sure that data sent from the computer is not lost. (When you turn off the printer power, data sent from the computer is lost.) The other is t...

Page 43 - Installing the ribbon cassette; arrow, to take up any slack in the ribbon.; two or three more times. This is necessary to place the ribbon in the; -8 Using the Printer

Installing the ribbon cassette 1. Turn the ribbon cassette’s knob two or three times in the direction of the arrow, to take up any slack in the ribbon. or 3 times 2. Insert the ribbon in the position as shown below, and push the ribbon cassette into the printer until it clicks. Then rotate the casse...

Page 44 - Remove the ribbon; from the printer when you store the

3. Make sure that the ribbon is installed between the print head and the ribbon mask without wrinkles or creases, as shown below. Print head Note: Remove the ribbon cassette from the printer when you store the printer for a long time. Using the Printer 2-9

Page 45 - Chapter 3; Troubleshooting

Page 46 - Read this section if you have a printer problem.; General problems; The lights on the control panel do not come on.; Printing problems; ERROR; If the; The; ERROR; light is flashing and the printer does not print.

Troubleshooting Read this section if you have a printer problem. General problems The lights on the control panel do not come on. Make sure that the power supply’s DC cable is properly plugged into theprinter’s power connector. Make sure that the power supply’s power cord is properly plugged in theA...

Page 47 - light is off but nothing is printed.; later in this section. If the self-test does not work, contact your; Running the; The printer sounds like it is printing, but nothing is printed.; The ribbon cassette may not be installed properly. See; Replacing the

If there is no paper jam and the printer has been printing for quite a while,the print head may be overheated. If the print head is overheated, theprinter will resume printing when the head has cooled (usually within two or three minutes). If there is no paper jam and the print head is not overheate...

Page 49 - pull the paper out in the direction of the arrow as shown in the; Never pull out the jammed paper in the opposite direction from; Pull out the paper gently in the paper feeding direction, and; printer, bring it to the center by holding the base of the print head.

4. Cut the paper roll. 5. Remove the paper jam while pulling the release lever toward you, and pull the paper out in the direction of the arrow as shown in the illustration below. Notes: 1. Never pull out the jammed paper in the opposite direction from the ejection side of the printer. 2. Pull out t...

Page 50 - The remaining amount of paper roll is not detected correctly.; Adjusting the Paper Roll End; Hexadecimal Dumping; PAPER; “. ” is printed if no character corresponds to; and DLE ENQ are disabled.

7. Close the print head cover. The cover clicks when it is closed securely. 8. Install the ribbon cassette, following the steps in Replacing the Ribbon Cassette in Chapter 2. 9. Install the paper roll, following the steps in Installing the Paper Roll in Chapter 1. 10. Close the printer cover. The re...

Page 51 - Example printing; Ending hexadecimal dumping

4. If there is insufficient print data to fill one line (such as at the end of a hexadecimal dump), the data will not print. (This means that 8-byte data is required to print on one line.) Theremaining data in this case can be printed by placing the printer in off-line mode by opening the cover or p...

Page 52 - Reference Information; Reference Information 4-1

Chapter 4 Reference Information Reference Information 4-1

Page 53 - Printing Specifications; Serial impact dot matrix; Characters per line:; Character Specifications; Number of characters:; Extended graphics: 128; Character structure:; -2 Reference Information

Printing Specifications Printing method: Serial impact dot matrix Head wire layout: Serial type 9-pin 1/72 inch Printing direction: Bidirectional, minimum distance printing (logic seeking) Printing speed: Approximately 3.5 LPS(40 columns,16 CPI, continuous printing)Approximately 5.4 LPS(20 columns,1...

Page 54 - Paper Specifications; Friction feed

Paper Specifications Paper feed method:Paper feed pitch: Paper feed speed: Paper size: a) Paper roll Paper width: Outside diameter: Friction feed l/6 inch (default) Programmable in units of 1/144 inch by usingcommands.Approximately 2.67 IPS (16 LPS) (continuous paper feeding) 76 0.5 mm (2.99" .0...

Page 55 - Relationship between Ambient Temperature and Number of Copies; Use cut sheets with a paper roll loaded.

l Copy paper Thickness: Backing paper: Copy and original paper: Carbon copy paper: Total thickness: Example: Original + 2-ply copy 0.07 to 0.12 mm (.0028 to .0047") 0.04 to 0.07 mm (.0016 to. 0028") Approximately 0.035 mm(.00138") 0.09 to 0.31 mm (.0035 to .012") (roll paper thicknes...

Page 56 - Glue Location of Slip paper; Slip paper; Printing noise may change depending on paper thickness. Noise may

Paper feeding direction Do not use Use carefully Use carefully Glued area Glue Location of Slip paper Cut sheets with holes (e.g., sprocket holes) within the areas shown in thefigures below must not be used. Otherwise, the paper cannot be detected bythe paper detector. Paper that is translucent must...

Page 58 - Environmental Specifications; temperature; Vibration resistance:; Package: Epson standard package

Environmental Specifications Temperature: Operating: 5° to 40°C (41° to 104°F) Storage: - 10° to 50°C (14° to 122°F) (excluding paper and ribbon) Humidity: Operating: 20 to 80%RH(see the range in Figure A.10 below, for 30°C (86°F) and above, withoutcondensation)Storage: 20 to 90%RH (excluding paper ...

Page 59 - Interface Specifications; Refer to the; Printing on Cut Sheets; S t e p H o s t Operation; -8 Reference Information

Acoustic noise: Operating: Approx. 65 dB or less (Bystander position, receipt/journal printing) Interface Specifications Serial interface: Parallel interface: Note: RS-232 compatible IEEE 1284 compatible (Nibble/Byte Modes) Refer to the EPSON TM-U375/U375P Specification for details. Printing on Cut ...

Page 61 - Example print control for cut sheet; -10 Reference Information

Example print control for cut sheet 1) Enables printing stop due to slip paper-end. 2) Enables ASB for all status changes. 3) Receives ASB due to 2). 4) Selects slip printing. 5) Waits for slip paper to be selected. ASB: waits for slip paper selection (ASB 4-0*) to be “selected” (0). *Indicates bit ...

Page 62 - movement; from; Transmit Status Identification; shown in the following table.; Command Status Replay

1 . When printing on a single cut sheet that is narrower than the carriage movement range, once the printer has been put in the cut sheet mode and the sheet of paper has been inserted, the following operations should be avoided: turning the power supply switch on or off, opening the cover, issuing t...

Page 63 - Notes On Number of Printable Columns

Notes On Number of Printable Columns When DIP switch 2-2 is set to ON to increase the number of printablecolumns, the number of dots and the printable area is as shown below. The OFF setting is shown for comparison. Number of Horizontal Dots/Character DIP switch 2-2 setting 7 X 9 Font 5 X 9 Font Pri...