Epson C11CK65201 - User Manual

14 Product Parts - Inside 1 Document cover 2 Scanner glass 3 Control panel 4 Front cover

15 1 Scanner unit 2 Ink cartridge holder Parent topic: Product Parts Locations Product Parts - Back 1 Maintenance box cover 2 Rear cover 3 AC inlet 4 USB port Parent topic: Product Parts Locations Using the Control Panel See these sections to learn about the control panel and select control panel se...

16 Control Panel Buttons and Lights 1 The power button and light 2 The home button 3 The help button 4 The LCD screen 5 The + and – buttons 6 The stop button 7 The back button 8 The arrow buttons and the OK button 9 The reset button 10 The start button The LCD ScreenStatus Icon InformationEntering C...

17 The LCD Screen 1 Displays the supply status information 2 Displays the network connection status 3 Displays the Quiet Mode screen 4 Menu options 5 Scrolls to show more menu options Parent topic: Control Panel Buttons and Lights Related references LCD Screen Safety Instructions Status Icon Informa...

19 Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To move the cursor, select the left or right arrows. • To change the case of letters, select . • To delete the previous character, select . • To enter numbers or symbols, select ....

20 Changing LCD Screen Language You can change the language used on the LCD screen. 1. Press the home button, if necessary. 2. Select Settings . You see a screen like this: 3. Select Basic Settings . 4. Select Language . 5. Select a language. Parent topic: Using the Control Panel Adjusting the Scree...

21 You see a screen like this: 3. Select Basic Settings . 4. Select LCD Brightness . 5. Press the – or + buttons to decrease or increase the brightness. 6. Select OK to exit. Parent topic: Using the Control Panel Preventing PC Connection via USB You can disable access from a USB-connected computer. ...

22 Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a periodof time. You can make the time period shorter and select other options to save energy and resources. Changing the Sleep Timer SettingsChanging the Power Off Timer Se...

23 2. Download Epson Smart Panel from the Apple App Store or Google Play. 3. Do one of the following: • If your Epson product is already connected to a wireless network, connect your mobile device to the same network. Then open Epson Smart Panel and select your Epson product, if necessary. • If your...

24 Epson Connect Solutions for Smartphones, Tablets, and More Use your smartphone, tablet, or computer to print and scan documents, photos, emails, and web pagesfrom your home, office, or even across the globe. Note: If you are using your Epson product with the Windows 10 S operating system, you can...

25 Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone,tablet, or laptop. Just activate your product's unique email address. When you want to print, attach aPDF, Microsoft Office document, or photo to an email and send it to your...

26 5. Enter the email address and optional access key of your Epson product during Remote Print setup. 6. Now you are ready to print remotely. Select the print command in your laptop or desktop computerapplication and choose the Remote Print option for your Epson product. Parent topic: Epson Connect...

27 Using AirPrint AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need toinstall drivers or download software. Note: If you disabled paper configuration messages on your product control panel, you cannot use AirPrint. See the link below to enable the mes...

28 Related tasks Setting Up Epson Connect Services Related topics Wi-Fi Networking Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phoneor tablet (Android v4.4 or later). With a few taps, your Android devic...

29 4. Open the Epson Print and Scan app and select your Epson product. Now you are ready to print photos or scan. Parent topic: Product Basics Related topics Wi-Fi Networking Using the Mopria Print Service You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 ...

30 Wi-Fi Networking See these sections to use your product on a Wi-Fi network. Network Security RecommendationsWi-Fi Infrastructure Mode SetupWi-Fi Direct Mode SetupWi-Fi Protected Setup (WPS)Printing a Network Status SheetPrinting a Network Connection ReportChanging or Updating Network Connections ...

31 Parent topic: Wi-Fi Networking Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point.The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless r...

32 Selecting Wireless Network Settings from the Control Panel You can select or change wireless network settings using your product control panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from ...

35 Related references Status Icon Information Related tasks Entering Characters on the LCD Screen Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device withoutrequiring a wireless router or access point. In Wi-Fi Direct Mode, the product its...

37 Using WPS to Connect to a Network Parent topic: Wi-Fi Networking Using WPS to Connect to a Network If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) toconnect your product to the network. 1. Press the home button, if necessary. 2. Select the icon. ...

38 Parent topic: Wi-Fi Protected Setup (WPS) Related references Status Icon Information Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may haveusing your product on a network. 1. Make sure a few sheets of plain paper are load...

39 Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you mayencounter with network connections. The tables here list solutions to problems based on the error codesand messages that may appear on the top of the report. 1...

41 Error code and message Solution E-5 Security mode (e.g. WEP, WPA) does notmatch the current setting of the printer.Confirm security mode. Contact yournetwork administrator for assistance. If the security on your router or access point is not one ofthe following types, change the type of security ...

44 Network Environment Messages Message Solution The Wi-Fi environment needs to beimproved. Turn the wireless router off andthen turn it on. If the connection does notimprove, see the documentation for thewireless router. Move your product closer to your router or access point,and remove any obstacl...

45 Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app. 1. Print a network status sheet. 2. Locate the IP address for your product that is listed on the network status sheet. 3. On a computer or other device connected to the same network as...

46 Connecting to a New Wi-Fi Router If you change the wireless router you have been using on your network, you need to update yourproduct's Wi-Fi connection to the new router. Note: If you switch to a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your rou...

49 Loading Paper Before you print, load paper for the type of printing you will do. Loading Paper in the CassettePaper Loading CapacityDouble-sided Printing CapacityBorderless Paper Type CompatibilityCompatible Epson PapersTurning Off the Paper Setting AlertSelecting the Paper Settings - Control Pan...

52 • Insert up to 10 envelopes with the printable side facedown and flap edge right, as shown. • Load a single sheet of loose-leaf or other paper with holes facing as shown. Load paper printable side up and slide it in until it stops. Select Letterhead as the paper type setting. Note: Automatic 2-si...

55 • For pre-punched paper, load a single sheet of defined-size plain paper with holes at the left or right. Adjust the print position of your file to avoid printing over the holes. Automatic 2-sidedprinting is not available for pre-punched paper • For paper longer than Legal size, make sure the end...

57 * Printing from computer only. Parent topic: Loading Paper Related references Paper Specifications Double-sided Printing Capacity You can print double-sided using Auto or Manual mode on the paper types and sizes listed here. Paper type Size Double-sided printing capacity Auto Manual Plain paper L...

59 Borderless Paper Type Compatibility You can print borderless photos on compatible paper types in compatible sizes: Borderless Paper Types • Epson Bright White Pro Paper • Epson Multipurpose Plus Paper • Epson Photo Paper Glossy • Epson Premium Photo Paper Glossy • Epson Ultra Premium Photo Paper ...

61 Paper Type Size Part number Sheet count Epson Ultra Premium Photo PaperGlossy 4 × 6 inches (102 × 152 mm) S042181 S042174 60 100 5 × 7 inches (127 × 178 mm) S041945 20 8 × 10 inches (203 × 254 mm) S041946 20 Letter (8.5 × 11 inches[216 × 279 mm]) S042182 S042175 25 50 Epson Premium Photo PaperSem...

62 Related tasks Selecting the Paper Settings - Control Panel Selecting the Paper Settings - Control Panel You can change the default paper size and paper type using the control panel on the product. 1. Press the home button, if necessary. 2. Select Settings > Printer Settings > Paper Source S...

63 Paper type loaded Paper Type setting Plain paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson Photo Quality Self-adhesive Sheets Plain Paper Letterhead paper Letterhead Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epso...

65 Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals on th...

66 2. Do one of the following to place your originals: • Single sheet : Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner. Note: The area about 0.06 inch (1.5 mm) from the edges of the scanner glass is not s...

68 Copying See the information here to copy documents or photos using your product. Note: Copies may not be exactly the same size as your originals. Copying Documents or PhotosCopying Books, ID Cards, or Borderless PhotosCopying Options Copying Documents or Photos You can copy documents or photos on...

69 Compatible Epson Papers Related tasks Loading Paper in the CassettePlacing Originals on the Scanner Glass Copying Books, ID Cards, or Borderless Photos You can copy two pages of a book or both sides of an ID card onto a single sheet of paper. You can alsocopy a photo and print it without any bord...

70 Related references Copying Options Related tasks Placing Originals on the Scanner Glass Copying Options Select the copying options you want to use for your copies. Note: Not all options or settings may be available, depending on other copying settings. Copy Copying option Available settings Descr...

72 Printing from a Computer Before printing from your computer, make sure you have set up your product and installed its softwareas described on the Start Here sheet. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website....

73 Selecting Default Print Settings - WindowsChanging Automatic Update Options Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command ...

76 Standard For everyday text and image printing. Standard - Vivid For text and graphics with good quality and print speed. High For photos and graphics with high print quality. More Settings Opens a window that lets you choose among levels of speed and quality. Parent topic: Selecting Basic Print S...

80 Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of the...

86 • Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer. Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Wind...

87 You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings or delete it, or use any of the available options on the screento control your printing presets. 4. To choose a prese...

90 Remove white borders Removes white margins that may appear when you print borderless photos. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Pr...

92 Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to controlprinting and check ink cartridge status. • To cancel printing, click Cancel . • To check ink status, click Consumables Status . Parent topic: Printing with Windows ...

93 You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK . These settings are now the defaults selected for printing. You can still change them as needed forprinting in any program session. Changing the Language of the...

94 You see the printer settings window. 3. Click the Maintenance tab. You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you ...

95 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Software Update Settings . You see this window: 3. Do one of the following: • To change how often the software checks for updates, se...

96 Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from theWindows Store. You cannot download and install any Epson product software from the E...

97 You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button.

98 You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9. Click OK . You return ...

99 10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.

100 12. To print double-sided, select one of the Print on Both Sides options, depending on how you want to orient the page layout. The icon next to each option shows the layout. 13. Click OK to save your settings. You see your application's Print window. 14. Click OK or Print to start printing. Pare...

101 Selecting Print Layout Options - MacSelecting Double-sided Printing Settings - MacManaging Color - MacSelecting Printing Preferences - MacPrinting Your Document - Mac Parent topic: Printing from a Computer Related tasks Checking for Software Updates Selecting Basic Print Settings - Mac Select th...

102 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for...

105 Grayscale Prints text and graphics in black or shades of gray. Mirror Image Lets you flip the printed image horizontally. Note: If you select the Min option for the Expansion setting, you may see white borders on your printed photo. Parent topic: Selecting Basic Print Settings - Mac Selecting Pa...

106 Parent topic: Printing on a Mac Related references Borderless Paper Type Compatibility Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu on the print window. • To print multiple pages on one sheet ...

107 Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing th...

108 2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to tes...

109 Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper. Adjustments Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper ...

111 Adobe RGB Matches image colors to the Adobe RGB color standard. Use this setting if your source file wascaptured in Adobe RGB. Click the Advanced Color Settings tab to use advanced color controls. Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings...

113 Bidirectional printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce printquality. Output documents for filing Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easierfiling. Remove white borders Remove...

115 Parent topic: Printing Your Document - Mac Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app. Note: Your device must be connected to the same wireless network as your Epson product, and Epson Smart Panel must be ...

116 Scanning You can scan your originals and save them as digital files. Starting a ScanScanning a Document in Epson ScanSmartSelecting Epson ScanSmart SettingsScanning in Epson Scan 2 Starting a Scan After placing your originals on your product for scanning, start scanning using one of these method...

121 Scan to setting Available options Description Scan Settings Letter Select the page size for documents, then selectthe orientation of the original A4 Auto Cropping Select for photos with dark edges Max Area Select for most photos Original Orientation Select the orientation of your original Contra...

122 You see a screen like this: Parent topic: Starting a Scan Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to afile. Note: If you are using your Epson product with the Windows 10 S operating system, you c...

125 Parent topic: Starting a Scan Starting a Scan from a Scanning Program You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan,and open the scanned image in the program. Note: If you are using your Epson product with the Windows 10 S operating system, you ...

127 Parent topic: Starting a Scan Starting a Scan from a Smartphone or Tablet You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android deviceover a direct Wi-Fi connection. 1. Download the Epson Smart Panel app from your device's app store or from Epson's website. Se...

128 You see a screen like this: 3. Select an option for the Scan area setting, if necessary. Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed. It does not scale the image to the selected size. 4. Select SCAN .

130 You see a screen like this: 8. Select an option to save, send, or print the scanned images. See the links below. Saving a ScanAttaching a Scan to EmailSending a Scan to a Cloud ServicePrinting a Scan Parent topic: Scanning Related tasks Placing Originals on the Scanner Glass Saving a Scan You ca...

131 You see a screen like this: 3. Change the settings as follows: • The document type and scan date for the file name are automatically detected. You can change them as necessary. • You can save the scanned image in a variety of formats. If you select Searchable PDF as the File type setting, you ca...

132 2. In the Select Action window, click Attach to Email . You see a screen like this: 3. Change the settings as follows: • The document type and scan date for the file name are automatically detected. You can change them as necessary. • You can save the scanned image in a variety of formats. If yo...

133 You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: • Select the folder in your account where you want to send...

135 Selecting Epson ScanSmart Settings After starting Epson ScanSmart, you can change various scanning settings. Changing the Epson ProductChanging the Scan SettingsChanging the File Name SettingsChanging the Save SettingsCustomizing Action Icons Parent topic: Scanning Changing the Epson Product If ...

136 2. Select the Epson product you want to use with your computer and click OK . Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. Note: If you select Auto Mode , you cannot change the s...

138 Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab.

139 You see a screen like this: 3. Change the settings as necessary: • Enter a prefix for the file name. • Select the date format. • Select a numbering format as the counter format. 4. Click Close . Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file t...

140 You see a screen like this: 2. Click the Save Settings tab.

143 Parent topic: Changing the Save Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen. 1. Click the Settings button. You see a screen like this: ...

144 You see a screen like this: 3. Choose which action icons to display by selecting or deselecting each checkbox. Click the arrowicons to move the icons up or down in the display order you want. 4. Click Close . Parent topic: Selecting Epson ScanSmart Settings Scanning in Epson Scan 2 Epson Scan 2 ...

147 12. Click the Advanced Settings tab and select any settings that you want to use. 13. Select the format in which you want to save your scanned file as the Image Format setting. If necessary, select Options and select any desired format options. 14. Enter the file name for your scanned file in th...

148 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not alladjustment settings may be available, depending on other settings you have chosen. Color Restoration Restores the colors in faded photos automa...

149 Descreening Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. Thisoption improves results when scanning magazines or newspapers. (The results of descreening do notappear in the preview image, only in your scanned image.) Edge Fill Corrects shadowing a...

150 You see this window: 7. Select any of the options on the General tab. 8. Select the Text tab. 9. Make sure the language used in the document text is selected as the Text Language setting. 10. Click OK . 11. Confirm the File Name setting and select a Folder setting for your document. 12. Click Sc...

151 JPEG (*.jpg) An image format that lets you highly compress image data. However, the higher the compression, thelower the image quality. (The TIFF format is recommended when you need to modify or retouch yourscanned image.) PNG (*.png) An image format that does not lose quality during editing. TI...

153 Replacing Ink Cartridges and Maintenance Boxes The maintenance box stores ink that gets flushed from the system during print head cleaning. When anink cartridge is expended or the maintenance box is at the end of its service life, you need to replace it. You may also need to replace a cartridge ...

155 • Do not put your hand inside the product or touch any cartridges during printing. • Removed ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the surrounding area when removing the cartridges. Ink Consumption • This printer uses ink cartridges equipped ...

156 1. Press the home button, if necessary. 2. Select the icon. Note: The displayed ink and maintenance box levels are approximate. 3. To print a sheet with more information on the ink cartridges and maintenance box, select Print Supply Status Sheet . Parent topic: Check Cartridge and Maintenance Bo...

157 You see this window: 2. Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate car...

158 You see this window: 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. 6. Click OK . Parent topic: Check Cartridge and Maintenance Box Status

159 Related concepts Maintenance Box Replacement Related tasks Removing and Installing Ink Cartridges Checking Cartridge and Maintenance Box Status - Mac You can check the status of your ink cartridges and maintenance box using a utility on your Mac. 1. In the Apple menu or the Dock, select System P...

160 You see this window: 3. Do the following as necessary: • You can update the ink cartridge and maintenance box status by clicking Update . • Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken,...

161 Related concepts Maintenance Box Replacement Related tasks Removing and Installing Ink Cartridges Purchase Epson Ink Cartridges and Maintenance Box You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase suppl...

167 8. When you finish replacing the cartridges, lower the scanner unit. Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit or you may be injured. The scanner unit is designed to close slowly to avoid catching fingers in the printer.There may be some resist...

168 Related tasks Viewing Animations Printing with Black Ink and Expended Color Cartridges When a color ink cartridge is expended, you can temporarily continue printing using black ink. Replacethe expended color cartridge as soon as possible for future printing. Printing with Expended Color Cartridg...

169 Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product softwarefrom the Epson website for use with Windows 10 S; you must obtain software only from the Windows...

171 16. Click Print to print your document. Parent topic: Printing with Black Ink and Expended Color Cartridges Conserving Low Black Ink with Windows The following window appears when black ink runs low and there is more color ink. Note: The window appears only when you have selected Plain Paper/Bri...

173 Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install an...

175 Print head needs Power Cleaning 6. Do one of the following: • If there are no gaps, select O . • If there are gaps or the pattern is faint, select X and continue. Follow the instructions on the screen to clean the print head. • If most lines are missing or not printed, most of the nozzles are cl...

177 5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 6. Do one of the following: • If there are no gaps, click Finish .

178 • If there are gaps or the pattern is faint, clean the print head. • If almost the entire pattern is missing, click Finish and perform a Power Cleaning. If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off usingthe power button and wait at least 12 h...

183 If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and waitat least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary.If quality still does not improve, run a Power Cleaning. Parent topic: Print Head Cl...

184 2. Press the home button, if necessary. 3. Select Maintenance > Power Cleaning . 4. Follow the on-screen instructions to run the Power Cleaning. A confirmation screen is displayed when Power Cleaning is complete. 5. Select OK on the confirmation screen and then run a nozzle check. If the prin...

186 Parent topic: Power Cleaning Related references Where to Get Help Related tasks Checking the Nozzles Using a Computer UtilityCleaning the Print Head Using a Computer Utility Aligning the Print Head Using the Product Control Panel If your printouts become grainy or blurry, you notice misalignment...

187 1. Load plain paper in this size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches[210 × 297 mm]). 2. Press the home button, if necessary. 3. Select Maintenance > Paper Guide Cleaning . 4. Follow the on-screen instructions to clean the paper guide. 5. Repeat these steps as nec...

190 Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your ProductCleaning the Paper RollersCleaning the Print Head PathTransporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it sever...

192 6. Use a soft, moist cloth to clean the cassette rollers shown here. Gently rotate the rollers to cleanthem completely. 7. Return the product to its normal position. Caution: Do not leave the product on its side for an extended period of time. Ink may leak. 8. Replace the paper, slide in the pap...

196 Transporting Your Product If you need to store your product or transport it a long distance, prepare it for transportation as describedhere. Caution : During transportation and storage, follow these guidelines: • Avoid tilting the product or turning it upside down. Also avoid placing the product...

200 Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software UpdatesProduct Status MessagesRunning a Product CheckResetting Control Panel DefaultsSolving Setup ProblemsSolving Network ProblemsSolving Copying ProblemsSolving Paper Problems...

201 • On the Maintenance tab in the printer settings window You can also update the software by selecting EPSON Software Updater in the EPSON or Epson Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X : You can manua...

202 LCD screen message Condition/solution The printer's borderlessprinting ink pad hasreached the end of itsservice life. It is not auser-replaceable part.Please contact Epsonsupport. The ink pad is at the end of its service life. Turn off the product and contactEpson for support. Paper Setup AutoDi...

203 LCD screen message Condition/solution Check that the printerdriver is installed on thecomputer and that theport settings for theprinter are correct. Make sure the printer port is selected correctly on the Port tab of the PrinterProperties screen (Windows) or the System Properties > USB list (...

204 1. Disconnect any interface cables connected to your product. 2. Make sure there are no errors on the LCD screen. 3. Load plain paper in the product. 4. Press the home button, if necessary. 5. Select Maintenance . 6. Select Print Head Nozzle Check . 7. Select Print . The nozzle pattern prints. 8...

205 3. Scroll down and select Restore Default Settings . You see a screen like this: 4. Select one of these options: • Network Settings : Resets all network settings • All Except Network Settings : Resets all settings except for network settings • All Settings : Resets all control panel settings You...

206 Product Does Not Turn On or Off If you cannot turn the product on or off, try these solutions: • If you cannot turn on your product, make sure the power cord is securely connected and hold down the power button a little longer. • If you cannot turn off your product, hold down the power button a ...

207 Related references Windows System RequirementsMac System Requirements Solving Network Problems Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible...

209 Related topics Wi-Fi Networking Network Software Cannot Find Product on a Network If EpsonNet Setup cannot find your product on a network, try these solutions: • Make sure your product is turned on and connected to your network. Verify the connection using your product control panel. • Check if ...

210 • Try accessing any website from your computer to make sure that your computer's network settings are correct. If you cannot access any website, there is a problem on the computer. Check the networkconnection of the computer. See the documentation provided with the computer for details. Parent t...

211 Cannot Print Over a Network If you cannot print over a network, try these solutions: • Make sure that your product is turned on. • Make sure you install your product's network software as described in your product documentation. • Make sure that the latest version of your product's Epson printer...

212 • If you are printing a large data size image, the computer may run out of memory. Print the image at a lower resolution or a smaller size. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Printing a Network Status Sheet Related topics Wi-Fi N...

213 Wireless Network Connection is Unstable on a Mac If you connected a device to a USB 3.0 port on your Mac, you may experience wireless networkinterference between your product and your Mac. If you cannot connect to your product over the wireless network or the connection becomes unstable,move the...

214 Paper Jam Problems Inside the ProductPaper Jam Problems in the Rear CoverPaper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • Place the product on a flat surface. • Operate the product in the recommended environm...

215 Paper Jam Problems Inside the Product If you see a message that paper has jammed inside the product, follow the steps here or on the LCDscreen to clear the jam. Caution: Never touch the buttons on the control panel while your hand is inside the product. If the product starts operating, you could...

217 5. Close the scanner unit. Note: The scanner unit is designed to close slowly to avoid catching fingers in the printer. There may be some resistance when closing the scanner unit. 6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the...

219 4. Remove any jammed paper from inside the rear cover. 5. Reattach the rear cover. 6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Paper Ejection Problems If you h...

220 Related tasks Selecting the Paper Settings - Control PanelLoading Paper in the Cassette Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from those...

221 • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on- screen instructions to check t...

222 • Windows Vista : Click , select Control Panel , and click Printer under Hardware and Sound . Right-click your product name, select Printing Preferences , and select your product name again if necessary. 2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON ...

224 Selecting Printing Preferences - MacSelecting the Paper Settings - Control Panel Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different fro...

225 Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - WindowsSelecting Basic Print Settings - Mac Blank Pages Print If blank pages print unexpectedly, try these solutions: • Make sure you selected the correct paper size settings in your printing pr...

226 Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - WindowsSelecting Basic Print Settings - MacSelecting the Paper Settings - Control PanelLoading Paper in the CassettePlacing Originals on the Scanner GlassCleaning Your Product Border Appears on ...

227 Incorrect Characters Print If incorrect characters appear in your prints, try these solutions before reprinting: • Make sure any cables are securely connected at both ends. • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings wi...

228 Related tasks Selecting Basic Print Settings - WindowsSelecting Basic Print Settings - MacSelecting the Paper Settings - Control PanelLoading Paper in the CassettePlacing Originals on the Scanner GlassCleaning Your Product Slanted Printout If your printouts are slanted, try these solutions: • Se...

229 Incorrect Colors Parent topic: Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if ...

230 Blurry or Smeared Printout If your printouts are blurry or smeared, try these solutions: • Make sure your paper is not damp, curled, old, or loaded incorrectly in your product. • Slide the edge guides to the edges of the paper. • Use a support sheet with special paper, or load special paper one ...

231 Related tasks Selecting Basic Print Settings - WindowsSelecting Double-sided Printing Settings - WindowsSelecting Basic Print Settings - MacSelecting Double-sided Printing Settings - MacLoading Paper in the CassetteAligning the Print Head Using the Product Control PanelCleaning the Paper Guide F...

232 Related topics Replacing Ink Cartridges and Maintenance Boxes Grainy Printout If your printouts are grainy, try these solutions: • Make sure you loaded the printable side of the paper correctly for your product. • Select a higher print quality setting and turn off any high speed settings in your...

233 Aligning the Print Head Using the Product Control Panel Incorrect Colors If your printouts have incorrect colors, try these solutions: • Make sure the paper type setting matches the paper you loaded. • Make sure the Grayscale setting is not selected in your printer software. • Run a nozzle check...

234 Solving Scanning Problems Check these solutions if you have problems scanning with your product. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Scanning Software Does Not Operate CorrectlyCannot Start Epson Scan 2Scanning is SlowCannot Send Sca...

235 • If you scan at a high resolution over a network, a communication error may occur. Lower the resolution. • Make sure Epson Scan 2 is selected as your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart ...

236 • The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2. • If you are scanning over a wireless network, factors such as interference, network traffic, or weak signal strength may affect your scanning speed. Parent topic: Solving Scanning Problems Related co...

238 Remove any dust or dirt from your originals and clean the scanner glass. Do not press with too muchforce on the original or document cover. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and tryscanning again: • If the Image Type setting is Color or...

239 Related tasks Cleaning Your Product Straight Lines in an Image Appear Crooked If straight lines in an original appear crooked in a scanned image, make sure to place your originalstraight when you scan it. Parent topic: Solving Scanned Image Quality Problems Related tasks Placing Originals on the...

240 Ripple Patterns Appear in an Image You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is causedby interference from differing pitches in the scanner's screen and your original's halftone screen. Toreduce this effect, adjust these Epson Scan 2 settings (if ...

241 • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 Utility . 2. Click the Other tab. 3. Click Reset and confirm your choice. Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re- install it. Parent topic...

242 Select your product again, if necessary, then select OK , and click Yes to confirm the uninstallation. • Windows (other versions) : Click or Start , and select All Programs or Programs . Select EPSON , select your product, then click EPSON Printer Software Uninstall . Note: If you see a User Acc...

244 Then call: • U.S.: (562) 276-4382, 7 AM to 4 PM, Pacific Time, Monday through Friday • Canada: (905) 709-3839, 7 AM to 4 PM, Pacific Time, Monday through Friday Days and hours of support are subject to change without notice. Toll or long distance charges mayapply. Purchase Supplies and Accessori...

245 Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows...

246 Mac System Requirements To use your product and its software, your Mac should use one of these operating systems: • macOS 12.x • macOS 11.x • macOS 10.15.x • macOS 10.14.x • macOS 10.13.x • macOS 10.12.x • OS X 10.11.x • OS X 10.10.x • OS X 10.9.x Note: Mac OS may not support some applications a...

248 Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets - borders 1 Top/bottom/left/right margins: 0.12 inch (3 mm) minimum 2 Reduced print quality area/top: 1.61 inches (41 mm) minimum 3 Reduced print quality area/bottom: 1...

249 1 Reduced print quality area/top: 1.73 inches (44 mm) minimum 2 Reduced print quality area/bottom: 1.57 inches (40 mm) minimum Envelopes 1 Right/left margins: 0.12 inch (3 mm) minimum 2 Top/bottom margins: 0.12 inch (3 mm) minimum 3 Reduced print quality area/right: 0.71 inch (18 mm) minimum 4 R...

250 Image data Color: 48 bits per pixel internal (16 bits per pixel per color internal) 24 bits per pixel external (8 bits per pixel per color internal) Grayscale: 16 bits per pixel internal 8 bits per pixel external Black and white: 16 bits per pixel internal 1 bit per pixel external Light source L...

251 Temperature Storage: –5 to 104 °F (–15 to 40 °C) 1 month at 104 °F (40 °C) Ink freezes at 3.2 °F (–16 °C) Ink thaws and is usable after 3 hours at 77 °F (25 °C) Note: For best printing results, use up a cartridge within 6 months of opening the package. Parent topic: Technical Specifications Rela...

252 Power consumption (with USB connection) Standalone copying: Approximately 12 W (ISO/IEC24712) Ready mode: Approximately 5.3 W Sleep mode: Approximately 0.7 W Power off mode: Approximately 0.2 W Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 50 to 95 °F...

253 Security WEP (64/128 bit) WPA2-PSK (AES); complies with WPA2 with support forWPA/WPA2 Personal WPA3-SAE (AES) Note: Wi-Fi Direct supports WPA2-PSK (AES) only. Frequency band 2.4 GHz Communication mode Infrastructure mode Wi-Fi Direct (Simple AP); not supported for IEEE 802.11b Note: Infrastructu...

255 Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instruction...

258 Important Privacy Notice (Printer Serial Number) As part of setup, your product's serial number will be sent to a secure Epson server so that you can beeligible to participate in programs we may offer from time to time, including the Epson ink replenishmentprogram. You will have a separate oppor...

259 not leave cables connected to unused interfaces. Changes or modifications not expressly approved bythe manufacturer could void the user’s authority to operate the equipment. For Canadian Users CAN ICES-3(B)/NMB-3(B) Parent topic: Notices Binding Arbitration and Class Waiver 1. DISPUTES, BINDING ...

262 1.8 Amendments to Section 1 . Notwithstanding any provision in this Agreement to the contrary, you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure andclass action waiver provisions (other than a change to Epson's address) in this Agreement, Epson wil...

263 Copyright Notice All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, ortransmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,without the prior written permission of Seiko Epson Corporation. The informa...

264 THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OFMERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,INCIDENTAL, INDIR...