Avaya IP600 - Manuals

Contents Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 vi Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Call Restrictions . . . . . . . . . . ....

Contents vii Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 Appendix B: Telephone Features 109 Handling Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Conference . . ...

ix Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 About This Document Purpose This document provides a high-level overview of the features, components, and capabilities of the Avaya IP600 Internet Protocol Communications Server. The Avaya IP600...

Conventions used in this document Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 x • Chapter 7, Computer Telephony Integration describes the applications that enable employees to combine computer and telephone functions to access client informa...

Trademarks xi Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 Trademarks This document contains references to the following Lucent or Avaya trademarked products: • AUDIX ® • CallVisor ® • DEFINITY ® • Avaya IP600 Internet Protocol Communications...

How to comment on this document Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 xii How to comment on this document Avaya welcomes feedback. Please complete and return the reader comment form at the back of the document. If the reader comment fo...

1 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 1 Introduction With the use of the Internet and e-commerce, the paradigm of business is shifting from brick and mortar to the virtual enterprise. This shift is allowing small and large businesses...

Avaya IP600 Communications System 1 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 2 Avaya IP600 allows for business growth without additional investment. The circuit packs, phones, and cabinet can be used seamlessly in networks with DEFINITY s...

Call Accounting 1 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 4 Call Accounting Call Accounting controls communications costs with accurate reporting on calls processed and effective cost-allocation methods. Call Accounting stores call recor...

Hardware 5 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 1 Hardware The major components of the Avaya IP600 include the following circuit packs: a TN744 call classifier, TN2302AP IP media processor (IP gateway), a TN799C C-LAN, and a TN795 pro...

Hardware 1 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 6 Figure 1. Avaya IP600 Rack-Mounted Cabinet Slots 1 and 2 are reserved for the TN795 circuit pack. Slot 3 is recommended for the TN744D circuit pack, but any other slot is acceptable. A...

Reliability 1 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 8 Reliability High reliabiity and availability has been a cornerstone of DEFINITY systems. The hardware is designed to detect and correct errors as they occur, to minimize the number ...

Incomparable service 9 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 1 Avaya IP600 also provides • System survival of minor power disruptions without service interruption • Automatic restoration of the last saved version following a power outa...

11 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 2 Desktop/Console Solutions The communications needs of people in your company vary widely. Some may require only basic telephone service. Others may need effective messaging services or high-sp...

Telephones for the global marketplace 2 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 12 These telephones emulate the DCP 6400-series telephones and provide all of the same features except for the group listen speakerphone feature. For a compl...

Telephones for the global marketplace 2 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 18 6200-Series analog telephones The 6200-Series telephones are single-line, analog telephones. Three 6200 telephones are available: • 6210 telephone The 621...

Wireless Handsets for X-Station Mobility 19 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 2 Wireless Handsets for X-Station Mobility X-Station Mobility allows remote users to access switch features. That is, X-Station Mobility allows certain O...

Teleconferencing Products 2 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 20 Teleconferencing Products SoundStation Audioconferencing Systems Avaya’s SoundStation and SoundStation EX Audioconferencing Systems enable a group of people in a conf...

Attendant Consoles 2 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 22 Attendant Consoles To increase the effectiveness of attendants handling calls, Avaya IP600 offers the following tools: • DEFINITY 302C Attendant Console (requires connectivi...

25 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 3 Adjuncts Avaya IP600 provides the following equipment to supplement the services and features of your system and telephones: • Power systems • On hold and delayed announcement systems • Headse...

On hold and delayed announcement systems 3 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 26 On hold and delayed announcement systems Avaya offers the following external announcement systems for Avaya IP600: • Magic On Hold Express Systems Magi...

Audio and visual paging 27 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 3 Audio and visual paging Avaya’s overhead voice paging equipment allows telephone users to make announcements by speaking into a telephone handset. Avaya IP600 supports ...

Security devices 3 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 28 Security devices Avaya provides the following security devices: • Access Security Gateway (ASG) The Access Security Gateway (ASG) is a built-in authentication feature that off...

Call Accounting Systems 29 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 3 Call Accounting Systems Note: Call Accounting Systems (CAS) do not run co-resident on the Avaya IP600 platform. They are supported ONLY if they can interface to the Ava...

31 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 4 I NTUITY AUDIX Messaging Fewer than 30% of person-to-person business calls reach the intended party on the first attempt. This makes the day-to-day business communications frustrating and can ...

Additional sources of information 4 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 32 Additional sources of information The following additional information for administering AUDIX is available: • AUDIX System Administration documentation on th...

Accessing AUDIX Administration 33 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 4 Review and test the DSA connection To review and test the DSA connection: 1. Review the Voice Mail System Summary and make any needed corrections. 2. Click Test ...

Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 34 Using Telnet to access AUDIX Administration To access AUDIX via Telnet or another terminal emulator: 1. Set up a connection to local Telnet or other terminal emulator using t...

Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 36 Multilingual support Optional multilingual functions allow callers to interact with the AUDIX application using different languages. For example, callers can follow voice pro...

Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 38 TCP/IP allows you to exchange voice, fax, text messages, and attached files from other AUDIX systems. This enables a user to: • Address messages by name only, known as name a...

Features of AUDIX 41 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 4 The following information is available to Message Manager users: • Message Manager Quick Reference Guide, available on the DEFINITY ECS Documentation Library CD • Message Man...

Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 42 Automated Attendant An automated attendant is an interactive telephone answering system. It answers incoming calls with a prerecorded announcement and routes each one based o...

43 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 5 Call Center The Avaya IP600 Call Center applications are designed to efficiently connect each caller to the appropriate representative. Before the call is routed, information is captured about...

Basic Call Management System 47 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 5 Basic Call Management System The Basic Call Management System (BCMS), an integrated, internal capability of Avaya IP600, is a cost-effective solution for small sta...

Attendant Vectoring 5 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 48 Attendant Vectoring This is a Avaya IP600 feature for calls where the caller is seeking an attendant. It provides a lower-priced solution for customers who want to vector a...

Call Center Deluxe 49 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 5 • Service Observing Remote • Timed After Call Work/Agent Pause Between Calls • VuStats (including the Service Level and Login IDs enhancements) Note: 12-Agent Call Center Ba...

CentreVu Virtual Routing 5 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 50 CentreVu Virtual Routing CentreVu Virtual Routing, an Avaya IP600 feature, helps you provide the best possible service to your customers while using all your Call Cent...

CentreVu Advocate 51 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 5 CentreVu Advocate You can leverage your Call Center as a strategic business asset with Avaya’s innovative CentreVu Advocate software solution. CentreVu Advocate, a Avaya IP60...

BCMS Vu 5 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 52 • Service Level Supervisor with Reserve Agents Service Level Supervisor gives you the ability to set Estimated Wait Time (EWT) thresholds for skills and to assign agents as reserve, in...

CentreVu CT 53 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 5 CentreVu CT Computer Telephony Integration (CTI) is the linking of telephone communication systems to personal computers, which can increase productivity and customer satisfaction ...

CMS add-on packages 55 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 5 CMS add-on packages The following sections describe CMS add-on packages: • CentreVu Supervisor • CentreVu Explorer II • CentreVu Visual Vectors CentreVu Supervisor CentreVu...

CMS add-on packages 5 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 56 CentreVu Explorer II CentreVu Explorer II takes your CentreVu CMS reporting capabilities to the next level by providing a more granular view of agent and call activity thro...

CMS add-on packages 57 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 5 You can use your Windows-based workstations with a Web browser to connect to the LAN and use the CentreVu Explorer II GUI to access the local database and access details su...

CentreVu Compact Call Center Solutions Packages 5 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 58 CentreVu Compact Call Center Solutions Packages The CentreVu Compact Call Center solutions are an easy and cost-effective way for businesses to ...

59 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 6 Wireless Solutions Most businesses today struggle to improve customer service and increase profits while controlling staff size and costs. To maintain a balance between service and costs, empl...

DEFINITY Wireless Business System PWT 6 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 62 DEFINITY Wireless Business System PWT The DEFINITY Wireless Business System PWT relies on Avaya IP600 to manage mobility. It uses Personal Wireless Teleco...

63 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 7 Computer Telephony Integration Computer Telephony Integration (CTI) is the linking of telephone communication systems to personal computers, which can increase productivity and customer satisf...

Third-Party applications 7 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 64 Third-Party applications All third-party CTI applications are supported by Avaya IP600, except for those that require adjunct routing. The following is a list of some ...

65 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 8 Enterprise Class IP Solutions The capabilities and applications of Avaya IP600 are extended with the introduction of Enterprise Class IP Solutions (ECLIPS). ECLIPS supports audio/voice over a ...

Avaya IP Softphones 8 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 66 Avaya IP Softphones Avaya IP Softphones operate on a PC equipped with Microsoft Windows 95/98/NT and with TCP/IP connectivity to the Avaya IP600. Avaya IP600 used with Avay...

Avaya IP Telephones 67 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 8 CentreVu IP Agent Provides a variation of the telecommuter application. CentreVu IP Agent emulates an Avaya set and provides use of the call end capabilities required for C...

69 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 9 Telecommuting/Virtual Office Avaya’s research and independent industry studies show that telecommuters are generally 15 to 30 percent more productive. Telecommuters convert travel time into pr...

Pipeline 15 9 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 70 Station Security Codes Station Security Codes protect access to telephone stations and can be changed by the telephone users. This feature allows you to ensure protection of your c...

DEFINITY Extender 71 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 9 DEFINITY Extender DEFINITY Extender is a single-box remote voice and data solution for telecommuters, remote agents, and branch offices using Avaya IP600. DEFINITY Extender h...

73 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 10 System Administration Avaya IP600 offers a variety of modular tools for managing your system. Telephone and facility administration features allow you to administer telephones, computers, fac...

Administration 10 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 76 Administration Avaya IP600 includes features that simplify and accelerate the administration process. Portless Administration/Administration Without Hardware The Administration...

Scheduling 77 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 10 Automatic Station Relocation/Terminal Translation Initialization Terminal Translation Initialization (TTI) is a feature that works with the Administration Without Hardware feature....

Basic reporting 10 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 78 Basic reporting Avaya IP600 has built-in capabilities for generating reports. These reports are available without special hardware or software. • System Measurements reports s...

Performance measurements 79 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 10 • The Traffic Summary report offers additional measurements that help configure the switch, determine the switch’s capacity for growth, and report unauthorized switch...

Call Charge information 10 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 80 The ECS Reports Generator produces all standard reports, plus the following: • The Unused Extension Report shows all unused extensions. • The Configuration Pictorial g...

Call Detail Recording 81 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 10 Call Detail Recording Call Detail Recording (CDR) helps you manage call costs by letting you monitor and analyze call patterns and usage in your system. Call Detail Reco...

Security 10 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 82 Call Detail Recording devices There is no RS-232 interface provided by Avaya IP600 for LAN. Your CDR Output Records are stored in D:Lucent Data/CDR in files Cas.in and Cdr.out. Call ...

83 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 11 Networking Avaya IP600 provides powerful voice and data capabilities and connections to a variety of voice and data networks. Avaya IP600 builds on Avaya’s established networking strengths to...

Distributed Communication System — Integrated SDN and Non-Integrated SDN 11 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 84 Feature transparency means that features work the same from a user’s perspective, whether the telephones involved are ...

Avaya IP600 DCS networks 85 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 11 Avaya IP600 DCS networks If your company has two or more sites with Avaya IP600, you can network them using the DCS over ISDN-PRI feature (DCS+). This requires a syst...

Network management features 87 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 11 Network management features Avaya IP600 has a variety of features that enable you to manage your network resources effectively. Here are just a few examples of Ava...

Network management features 11 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 88 If Generalized Route Selection is not being used when a call is made, the system selects a routing pattern based on the digits dialed. The system checks the routin...

Network management features 89 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 11 Facility Restriction Level Facility Restriction Levels are used to limit user calling privileges for incoming and outgoing calls. The Facility Restriction Level de...

Network interfaces and equipment 11 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 90 Network interfaces and equipment Avaya IP600 supports a variety of interfaces to voice and data networks. Trunks supply links between Avaya IP600, the public ...

ISDN 91 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 11 Miscellaneous trunks Miscellaneous trunks perform functions that do not fit neatly into any of those already described: • Release-link trunks are used between switch locations to provide...

Centralized Attendant Service 11 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 92 Centralized Attendant Service Avaya IP600 owners who have more than one switch location can benefit greatly by using the Centralized Attendant Service (CAS) feat...

Electronic Tandem Network 11 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 94 Electronic Tandem Network If your company requires a medium-to-large network spanning a large geographic area, nationwide or even worldwide, Electronic Tandem Networ...

95 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 12 SNMP Native Agent Software Avaya IP600 includes a SNMP (Simple Network Management Protocol) Native Agent. Native Agent provides a SNMP interface to the system’s alarm and error tables, select...

SNMP Traps 12 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 96 Via the SNMP Agent allows retrieval of Avaya IP600 status data, system time, trunk group information, board data, DS1 board data, ATM board data, port data, station data, and data ...

Avaya IP600 Co-Resident Modules 97 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 12 License Server The SNMP agent will use the license server. DSA SNMP Native Agent does not require DSA. Administration of SNMP Native Agent is via GAS commands....

99 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 A Avaya IP600 Features This appendix provides a list of the features of Avaya IP600 arranged in the following categories: • Automatic Routing Features • Basic Features • Call Center Features • P...

Basic features A Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 100 Basic features The following features are supported with Avaya IP600: • Abbreviated Dialing • Administered Connections • Administrable Language Displays • Administration Change...

Call Center features A Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 104 • Telephone Self Administration • Temporary Bridged Appearance • Tenant Partitioning • Terminal Translation Initialization • Terminating Extension Group • Timed Reminder ...

Private networking features A Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 106 Private networking features The great expandability of Avaya IP600 makes it a logical choice for setting up private networks. Consequently, the system includes man...

Trunk group features 107 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 A • QSIG Name and Number Identification • QSIG Path Replacement With Replacement • QSIG Value-Called Number ID • Transit Counter • Uniform Dial Plan • User to User Informat...

109 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 B Telephone Features Handling Incoming Calls • Station Used as a Virtual Extension — Allows a customer to assign multiple, individual, virtual extensions to one physical phone. The physical pho...

Handling Incoming Calls B Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 110 • Trunk-to-Trunk Transfer — Allows the attendant or telephone user to connect an incoming trunk call to an outgoing trunk call. This feature is particularly useful whe...

Handling Incoming Calls 111 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 B Misoperation Handling Note: This feature is required only in France and Italy, but it can be used at any location where the feature has been turned on. Defines how cal...

Disconnecting Unanswered Calls B Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 116 Station Hunting Routes calls made to a busy extension to another extension. To use Station Hunting, you create a station hunting chain that governs the order in...

Speed/Convenience Calling 117 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 B Speed/Convenience Calling Abbreviated Dialing Provides lists of stored numbers you can use to: • Place local, long-distance, and international calls • Activate featu...

Speed/Convenience Calling B Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 118 Automatic Callback Allows internal users who placed a call to a busy or unanswered internal telephone to be called back automatically when the called telephone becom...

Speed/Convenience Calling 119 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 B Emergency Access to the Attendant Provides for emergency calls to be placed to an Attendant. These calls can be placed automatically by the system or can be dialed b...

Telephone Displays B Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 120 Special Dial Tone Provides the ability to play a Special Dial Tone whenever an analog set is not able to receive calls. When such conditions as Call Forward All Calls, Call...

Group Communication 121 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 B • Administrable Language Displays — Allows the messages that appear on telephone display units to be shown in the language spoken by the user. These messages are available...

Special Ringing B Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 122 • Whisper Page — Allows an assistant or colleague to bridge onto your telephone conversation and give you a message without being heard by the other party or parties you are t...

Messaging 123 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 B • Ringing — Abbreviated and Delayed — Allows you to manually or automatically assign one of four ring types to each call appearance on a telephone. Whatever treatment you assign to ...

Telecommuting 125 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 B Telecommuting • Remote Call Coverage/Call Forwarding Off-Net — Remote Call Coverage and Call Forwarding Off-Net allow calls to be redirected to a remote location. This allows yo...

127 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 C Attendant (Operator) Features This section discusses the features of the following attendant console: • Attendant Console • DEFINITY PC Console • Attendant with DCS Attendant (Operator) A per...

Attendant Features C Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 128 Attendant Features Call Handling • Listed Directory Number — llows outside callers to access your attendant group in two ways, depending on the type of trunk used for the i...

Attendant Features 129 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 C • Release Loop Operation — Allows the Attendant to hold a call at the console if the call cannot immediately go through to the person being called. A timed reminder begins ...

Attendant Features C Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 130 Accessing the Attendant • Recall — users to recall the Attendant when they are on a two-party call or on an Attendant Conference call held on the console. Single-line users...

Attendant with DCS C Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 132 Attendant with DCS • Control of Trunk Group Access — Allows an Attendant at any node in the Distributed Communication System (DCS) to take control of any outgoing trunk gro...

133 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 Index Numerals 4600-series IP telephones 11 6200-series analog telephones 18 6400-series DCP telephones 13 6400-series digital telephones 13 800-service trunks 90 8400-series digital telephones...