Page 3 - Contents; About This Document
iii Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 Contents About This Document ix Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Intended audie...
Page 4 - Adjuncts; AUDIX Messaging
Contents Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 iv 3 Adjuncts 25 Power Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 On hold and delayed announcement...
Page 5 - Wireless Solutions; 0 System Administration
Contents v Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 6 Wireless Solutions 59 Medium-Range mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Long-Range mobility . . . . ....
Page 6 - 2 SNMP Native Agent Software
Contents Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 vi Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Call Restrictions . . . . . . . . . . ....
Page 7 - Appendix B: Telephone Features
Contents vii Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 Appendix B: Telephone Features 109 Handling Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Conference . . ...
Page 9 - Purpose
ix Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 About This Document Purpose This document provides a high-level overview of the features, components, and capabilities of the Avaya IP600 Internet Protocol Communications Server. The Avaya IP600...
Page 10 - Conventions used in this document
Conventions used in this document Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 x • Chapter 7, Computer Telephony Integration describes the applications that enable employees to combine computer and telephone functions to access client informa...
Page 11 - Trademarks
Trademarks xi Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 Trademarks This document contains references to the following Lucent or Avaya trademarked products: • AUDIX ® • CallVisor ® • DEFINITY ® • Avaya IP600 Internet Protocol Communications...
Page 12 - How to comment on this document
How to comment on this document Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 xii How to comment on this document Avaya welcomes feedback. Please complete and return the reader comment form at the back of the document. If the reader comment fo...
Page 13 - Introduction
1 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 1 Introduction With the use of the Internet and e-commerce, the paradigm of business is shifting from brick and mortar to the virtual enterprise. This shift is allowing small and large businesses...
Page 14 - Avaya IP600 Communications System; Announcements
Avaya IP600 Communications System 1 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 2 Avaya IP600 allows for business growth without additional investment. The circuit packs, phones, and cabinet can be used seamlessly in networks with DEFINITY s...
Page 16 - Call Accounting
Call Accounting 1 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 4 Call Accounting Call Accounting controls communications costs with accurate reporting on calls processed and effective cost-allocation methods. Call Accounting stores call recor...
Page 17 - Hardware
Hardware 5 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 1 Hardware The major components of the Avaya IP600 include the following circuit packs: a TN744 call classifier, TN2302AP IP media processor (IP gateway), a TN799C C-LAN, and a TN795 pro...
Page 18 - Avaya IP600 Site Requirements
Hardware 1 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 6 Figure 1. Avaya IP600 Rack-Mounted Cabinet Slots 1 and 2 are reserved for the TN795 circuit pack. Slot 3 is recommended for the TN744D circuit pack, but any other slot is acceptable. A...
Page 20 - Reliability
Reliability 1 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 8 Reliability High reliabiity and availability has been a cornerstone of DEFINITY systems. The hardware is designed to detect and correct errors as they occur, to minimize the number ...
Page 21 - Incomparable service
Incomparable service 9 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 1 Avaya IP600 also provides • System survival of minor power disruptions without service interruption • Automatic restoration of the last saved version following a power outa...
Page 23 - Desktop/Console Solutions; Telephones for the global marketplace
11 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 2 Desktop/Console Solutions The communications needs of people in your company vary widely. Some may require only basic telephone service. Others may need effective messaging services or high-sp...
Page 24 - IP Softphones
Telephones for the global marketplace 2 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 12 These telephones emulate the DCP 6400-series telephones and provide all of the same features except for the group listen speakerphone feature. For a compl...
Page 30 - Telephone Features
Telephones for the global marketplace 2 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 18 6200-Series analog telephones The 6200-Series telephones are single-line, analog telephones. Three 6200 telephones are available: • 6210 telephone The 621...
Page 31 - Wireless Handsets for X-Station Mobility
Wireless Handsets for X-Station Mobility 19 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 2 Wireless Handsets for X-Station Mobility X-Station Mobility allows remote users to access switch features. That is, X-Station Mobility allows certain O...
Page 32 - Teleconferencing Products; SoundStation Audioconferencing Systems
Teleconferencing Products 2 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 20 Teleconferencing Products SoundStation Audioconferencing Systems Avaya’s SoundStation and SoundStation EX Audioconferencing Systems enable a group of people in a conf...
Page 34 - Attendant Consoles; DEFINITY Attendant Console; DEFINITY PC Console
Attendant Consoles 2 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 22 Attendant Consoles To increase the effectiveness of attendants handling calls, Avaya IP600 offers the following tools: • DEFINITY 302C Attendant Console (requires connectivi...
Page 37 - Adjuncts; Power Systems
25 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 3 Adjuncts Avaya IP600 provides the following equipment to supplement the services and features of your system and telephones: • Power systems • On hold and delayed announcement systems • Headse...
Page 38 - On hold and delayed announcement systems; Headsets
On hold and delayed announcement systems 3 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 26 On hold and delayed announcement systems Avaya offers the following external announcement systems for Avaya IP600: • Magic On Hold Express Systems Magi...
Page 39 - Audio and visual paging
Audio and visual paging 27 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 3 Audio and visual paging Avaya’s overhead voice paging equipment allows telephone users to make announcements by speaking into a telephone handset. Avaya IP600 supports ...
Page 40 - Security devices
Security devices 3 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 28 Security devices Avaya provides the following security devices: • Access Security Gateway (ASG) The Access Security Gateway (ASG) is a built-in authentication feature that off...
Page 41 - Call Accounting Systems
Call Accounting Systems 29 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 3 Call Accounting Systems Note: Call Accounting Systems (CAS) do not run co-resident on the Avaya IP600 platform. They are supported ONLY if they can interface to the Ava...
Page 43 - Application overview of AUDIX
31 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 4 I NTUITY AUDIX Messaging Fewer than 30% of person-to-person business calls reach the intended party on the first attempt. This makes the day-to-day business communications frustrating and can ...
Page 44 - Additional sources of information
Additional sources of information 4 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 32 Additional sources of information The following additional information for administering AUDIX is available: • AUDIX System Administration documentation on th...
Page 45 - Review and test the DSA connection
Accessing AUDIX Administration 33 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 4 Review and test the DSA connection To review and test the DSA connection: 1. Review the Voice Mail System Summary and make any needed corrections. 2. Click Test ...
Page 46 - Using Telnet to access AUDIX Administration; Features of AUDIX; Voice Messaging
Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 34 Using Telnet to access AUDIX Administration To access AUDIX via Telnet or another terminal emulator: 1. Set up a connection to local Telnet or other terminal emulator using t...
Page 48 - Voice mailbox
Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 36 Multilingual support Optional multilingual functions allow callers to interact with the AUDIX application using different languages. For example, callers can follow voice pro...
Page 50 - Avaya Message Manager
Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 38 TCP/IP allows you to exchange voice, fax, text messages, and attached files from other AUDIX systems. This enables a user to: • Address messages by name only, known as name a...
Page 53 - FAX Messaging
Features of AUDIX 41 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 4 The following information is available to Message Manager users: • Message Manager Quick Reference Guide, available on the DEFINITY ECS Documentation Library CD • Message Man...
Page 54 - Automated Attendant; Bulletin Board
Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 42 Automated Attendant An automated attendant is an interactive telephone answering system. It answers incoming calls with a prerecorded announcement and routes each one based o...
Page 55 - Call Center
43 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 5 Call Center The Avaya IP600 Call Center applications are designed to efficiently connect each caller to the appropriate representative. Before the call is routed, information is captured about...
Page 59 - Basic Call Management System
Basic Call Management System 47 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 5 Basic Call Management System The Basic Call Management System (BCMS), an integrated, internal capability of Avaya IP600, is a cost-effective solution for small sta...
Page 60 - Attendant Vectoring
Attendant Vectoring 5 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 48 Attendant Vectoring This is a Avaya IP600 feature for calls where the caller is seeking an attendant. It provides a lower-priced solution for customers who want to vector a...
Page 61 - Call Center Deluxe
Call Center Deluxe 49 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 5 • Service Observing Remote • Timed After Call Work/Agent Pause Between Calls • VuStats (including the Service Level and Login IDs enhancements) Note: 12-Agent Call Center Ba...
Page 62 - CentreVu Virtual Routing
CentreVu Virtual Routing 5 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 50 CentreVu Virtual Routing CentreVu Virtual Routing, an Avaya IP600 feature, helps you provide the best possible service to your customers while using all your Call Cent...
Page 63 - CentreVu Advocate
CentreVu Advocate 51 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 5 CentreVu Advocate You can leverage your Call Center as a strategic business asset with Avaya’s innovative CentreVu Advocate software solution. CentreVu Advocate, a Avaya IP60...
Page 64 - BCMS Vu
BCMS Vu 5 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 52 • Service Level Supervisor with Reserve Agents Service Level Supervisor gives you the ability to set Estimated Wait Time (EWT) thresholds for skills and to assign agents as reserve, in...
Page 65 - CentreVu CT
CentreVu CT 53 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 5 CentreVu CT Computer Telephony Integration (CTI) is the linking of telephone communication systems to personal computers, which can increase productivity and customer satisfaction ...
Page 67 - CentreVu Supervisor
CMS add-on packages 55 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 5 CMS add-on packages The following sections describe CMS add-on packages: • CentreVu Supervisor • CentreVu Explorer II • CentreVu Visual Vectors CentreVu Supervisor CentreVu...
Page 68 - CentreVu Explorer II
CMS add-on packages 5 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 56 CentreVu Explorer II CentreVu Explorer II takes your CentreVu CMS reporting capabilities to the next level by providing a more granular view of agent and call activity thro...
Page 69 - CentreVu Visual Vectors
CMS add-on packages 57 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 5 You can use your Windows-based workstations with a Web browser to connect to the LAN and use the CentreVu Explorer II GUI to access the local database and access details su...
Page 70 - CentreVu Compact Call Center Solutions Packages
CentreVu Compact Call Center Solutions Packages 5 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 58 CentreVu Compact Call Center Solutions Packages The CentreVu Compact Call Center solutions are an easy and cost-effective way for businesses to ...
Page 71 - Wireless Solutions; Medium-Range mobility
59 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 6 Wireless Solutions Most businesses today struggle to improve customer service and increase profits while controlling staff size and costs. To maintain a balance between service and costs, empl...
Page 74 - DEFINITY Wireless Business System PWT
DEFINITY Wireless Business System PWT 6 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 62 DEFINITY Wireless Business System PWT The DEFINITY Wireless Business System PWT relies on Avaya IP600 to manage mobility. It uses Personal Wireless Teleco...
Page 75 - Computer Telephony Integration; Server-based solutions
63 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 7 Computer Telephony Integration Computer Telephony Integration (CTI) is the linking of telephone communication systems to personal computers, which can increase productivity and customer satisf...
Page 76 - Third-Party applications
Third-Party applications 7 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 64 Third-Party applications All third-party CTI applications are supported by Avaya IP600, except for those that require adjunct routing. The following is a list of some ...
Page 77 - Enterprise Class IP Solutions; Trunks
65 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 8 Enterprise Class IP Solutions The capabilities and applications of Avaya IP600 are extended with the introduction of Enterprise Class IP Solutions (ECLIPS). ECLIPS supports audio/voice over a ...
Page 78 - Avaya IP Softphones; Road Warrior
Avaya IP Softphones 8 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 66 Avaya IP Softphones Avaya IP Softphones operate on a PC equipped with Microsoft Windows 95/98/NT and with TCP/IP connectivity to the Avaya IP600. Avaya IP600 used with Avay...
Page 79 - CentreVu IP Agent; Avaya IP Telephones
Avaya IP Telephones 67 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 8 CentreVu IP Agent Provides a variation of the telecommuter application. CentreVu IP Agent emulates an Avaya set and provides use of the call end capabilities required for C...
Page 81 - Telecommuting/Virtual Office; Avaya IP600 features for telecommuting; Personal Station Access
69 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 9 Telecommuting/Virtual Office Avaya’s research and independent industry studies show that telecommuters are generally 15 to 30 percent more productive. Telecommuters convert travel time into pr...
Page 82 - Station Security Codes
Pipeline 15 9 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 70 Station Security Codes Station Security Codes protect access to telephone stations and can be changed by the telephone users. This feature allows you to ensure protection of your c...
Page 83 - DEFINITY Extender
DEFINITY Extender 71 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 9 DEFINITY Extender DEFINITY Extender is a single-box remote voice and data solution for telecommuters, remote agents, and branch offices using Avaya IP600. DEFINITY Extender h...
Page 85 - System Administration; DEFINITY Site Administration
73 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 10 System Administration Avaya IP600 offers a variety of modular tools for managing your system. Telephone and facility administration features allow you to administer telephones, computers, fac...
Page 88 - Administration; Portless Administration/Administration Without Hardware
Administration 10 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 76 Administration Avaya IP600 includes features that simplify and accelerate the administration process. Portless Administration/Administration Without Hardware The Administration...
Page 89 - Scheduling
Scheduling 77 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 10 Automatic Station Relocation/Terminal Translation Initialization Terminal Translation Initialization (TTI) is a feature that works with the Administration Without Hardware feature....
Page 90 - Basic reporting; Performance measurements
Basic reporting 10 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 78 Basic reporting Avaya IP600 has built-in capabilities for generating reports. These reports are available without special hardware or software. • System Measurements reports s...
Page 91 - ECS Reports Generator
Performance measurements 79 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 10 • The Traffic Summary report offers additional measurements that help configure the switch, determine the switch’s capacity for growth, and report unauthorized switch...
Page 92 - Call Charge information
Call Charge information 10 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 80 The ECS Reports Generator produces all standard reports, plus the following: • The Unused Extension Report shows all unused extensions. • The Configuration Pictorial g...
Page 93 - Call Detail Recording; Call Detail Recording features; Variable format records
Call Detail Recording 81 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 10 Call Detail Recording Call Detail Recording (CDR) helps you manage call costs by letting you monitor and analyze call patterns and usage in your system. Call Detail Reco...
Page 94 - Call Detail Recording devices; Security
Security 10 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 82 Call Detail Recording devices There is no RS-232 interface provided by Avaya IP600 for LAN. Your CDR Output Records are stored in D:Lucent Data/CDR in files Cas.in and Cdr.out. Call ...
Page 95 - Networking; Uniform Dial Plan
83 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 11 Networking Avaya IP600 provides powerful voice and data capabilities and connections to a variety of voice and data networks. Avaya IP600 builds on Avaya’s established networking strengths to...
Page 96 - Distributed Communications System and ISDN
Distributed Communication System — Integrated SDN and Non-Integrated SDN 11 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 84 Feature transparency means that features work the same from a user’s perspective, whether the telephones involved are ...
Page 97 - Avaya IP600 DCS networks; QSIG global networking
Avaya IP600 DCS networks 85 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 11 Avaya IP600 DCS networks If your company has two or more sites with Avaya IP600, you can network them using the DCS over ISDN-PRI feature (DCS+). This requires a syst...
Page 99 - Network management features; Time of Day Routing
Network management features 87 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 11 Network management features Avaya IP600 has a variety of features that enable you to manage your network resources effectively. Here are just a few examples of Ava...
Page 100 - Automatic Alternate Routing
Network management features 11 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 88 If Generalized Route Selection is not being used when a call is made, the system selects a routing pattern based on the digits dialed. The system checks the routin...
Page 101 - Facility Restriction Level
Network management features 89 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 11 Facility Restriction Level Facility Restriction Levels are used to limit user calling privileges for incoming and outgoing calls. The Facility Restriction Level de...
Page 102 - Network interfaces and equipment; Trunk group circuits
Network interfaces and equipment 11 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 90 Network interfaces and equipment Avaya IP600 supports a variety of interfaces to voice and data networks. Trunks supply links between Avaya IP600, the public ...
Page 103 - Digital interfaces; ISDN
ISDN 91 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 11 Miscellaneous trunks Miscellaneous trunks perform functions that do not fit neatly into any of those already described: • Release-link trunks are used between switch locations to provide...
Page 104 - Centralized Attendant Service
Centralized Attendant Service 11 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 92 Centralized Attendant Service Avaya IP600 owners who have more than one switch location can benefit greatly by using the Centralized Attendant Service (CAS) feat...
Page 106 - Electronic Tandem Network
Electronic Tandem Network 11 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 94 Electronic Tandem Network If your company requires a medium-to-large network spanning a large geographic area, nationwide or even worldwide, Electronic Tandem Networ...
Page 107 - SNMP Native Agent Software; Agent Administration; Via the SNMP MIB
95 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 12 SNMP Native Agent Software Avaya IP600 includes a SNMP (Simple Network Management Protocol) Native Agent. Native Agent provides a SNMP interface to the system’s alarm and error tables, select...
Page 108 - Via the SNMP; SNMP Traps; GAM
SNMP Traps 12 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 96 Via the SNMP Agent allows retrieval of Avaya IP600 status data, system time, trunk group information, board data, DS1 board data, ATM board data, port data, station data, and data ...
Page 109 - License Server; DSA
Avaya IP600 Co-Resident Modules 97 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 12 License Server The SNMP agent will use the license server. DSA SNMP Native Agent does not require DSA. Administration of SNMP Native Agent is via GAS commands....
Page 111 - Automatic routing features
99 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 A Avaya IP600 Features This appendix provides a list of the features of Avaya IP600 arranged in the following categories: • Automatic Routing Features • Basic Features • Call Center Features • P...
Page 112 - Basic features
Basic features A Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 100 Basic features The following features are supported with Avaya IP600: • Abbreviated Dialing • Administered Connections • Administrable Language Displays • Administration Change...
Page 116 - Call Center features
Call Center features A Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 104 • Telephone Self Administration • Temporary Bridged Appearance • Tenant Partitioning • Terminal Translation Initialization • Terminating Extension Group • Timed Reminder ...
Page 118 - Private networking features
Private networking features A Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 106 Private networking features The great expandability of Avaya IP600 makes it a logical choice for setting up private networks. Consequently, the system includes man...
Page 119 - Trunk group features
Trunk group features 107 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 A • QSIG Name and Number Identification • QSIG Path Replacement With Replacement • QSIG Value-Called Number ID • Transit Counter • Uniform Dial Plan • User to User Informat...
Page 121 - Handling Incoming Calls
109 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 B Telephone Features Handling Incoming Calls • Station Used as a Virtual Extension — Allows a customer to assign multiple, individual, virtual extensions to one physical phone. The physical pho...
Page 122 - Conference
Handling Incoming Calls B Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 110 • Trunk-to-Trunk Transfer — Allows the attendant or telephone user to connect an incoming trunk call to an outgoing trunk call. This feature is particularly useful whe...
Page 123 - Misoperation Handling
Handling Incoming Calls 111 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 B Misoperation Handling Note: This feature is required only in France and Italy, but it can be used at any location where the feature has been turned on. Defines how cal...
Page 128 - Disconnecting Unanswered Calls
Disconnecting Unanswered Calls B Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 116 Station Hunting Routes calls made to a busy extension to another extension. To use Station Hunting, you create a station hunting chain that governs the order in...
Page 129 - Speed/Convenience Calling; Abbreviated Dialing; Active Dialing
Speed/Convenience Calling 117 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 B Speed/Convenience Calling Abbreviated Dialing Provides lists of stored numbers you can use to: • Place local, long-distance, and international calls • Activate featu...
Page 130 - Automatic Callback
Speed/Convenience Calling B Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 118 Automatic Callback Allows internal users who placed a call to a busy or unanswered internal telephone to be called back automatically when the called telephone becom...
Page 131 - Emergency Access to the Attendant
Speed/Convenience Calling 119 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 B Emergency Access to the Attendant Provides for emergency calls to be placed to an Attendant. These calls can be placed automatically by the system or can be dialed b...
Page 132 - Special Dial Tone; Telephone Displays
Telephone Displays B Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 120 Special Dial Tone Provides the ability to play a Special Dial Tone whenever an analog set is not able to receive calls. When such conditions as Call Forward All Calls, Call...
Page 133 - Group Communication
Group Communication 121 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 B • Administrable Language Displays — Allows the messages that appear on telephone display units to be shown in the language spoken by the user. These messages are available...
Page 134 - Special Ringing
Special Ringing B Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 122 • Whisper Page — Allows an assistant or colleague to bridge onto your telephone conversation and give you a message without being heard by the other party or parties you are t...
Page 135 - Messaging
Messaging 123 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 B • Ringing — Abbreviated and Delayed — Allows you to manually or automatically assign one of four ring types to each call appearance on a telephone. Whatever treatment you assign to ...
Page 137 - Telecommuting
Telecommuting 125 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 B Telecommuting • Remote Call Coverage/Call Forwarding Off-Net — Remote Call Coverage and Call Forwarding Off-Net allow calls to be redirected to a remote location. This allows yo...
Page 139 - Attendant Console
127 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 C Attendant (Operator) Features This section discusses the features of the following attendant console: • Attendant Console • DEFINITY PC Console • Attendant with DCS Attendant (Operator) A per...
Page 140 - Attendant Features; Call Handling
Attendant Features C Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 128 Attendant Features Call Handling • Listed Directory Number — llows outside callers to access your attendant group in two ways, depending on the type of trunk used for the i...
Page 141 - Making Calls
Attendant Features 129 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 C • Release Loop Operation — Allows the Attendant to hold a call at the console if the call cannot immediately go through to the person being called. A timed reminder begins ...
Page 142 - Accessing the Attendant
Attendant Features C Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 130 Accessing the Attendant • Recall — users to recall the Attendant when they are on a two-party call or on an Attendant Conference call held on the console. Single-line users...
Page 144 - Attendant with DCS
Attendant with DCS C Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 132 Attendant with DCS • Control of Trunk Group Access — Allows an Attendant at any node in the Distributed Communication System (DCS) to take control of any outgoing trunk gro...
Page 145 - Index; Numerals
133 Overview for Avaya IP600 Internet Protocol Communications Server 555-233-001 — Issue 5 — November 2000 Index Numerals 4600-series IP telephones 11 6200-series analog telephones 18 6400-series DCP telephones 13 6400-series digital telephones 13 800-service trunks 90 8400-series digital telephones...