Avaya EC500 - Manuals

Contents 210-100-500 viii Issue 4 August 2002 B Upgrades from Prior Releases B-1 ■ Upgrade from EC500 Release 3 B-1 Loopback Trunk Elimination B-1 ■ Upgrade from EC500 Release 2 B-3 ■ Upgrade from EC500 Release 1 B-4 GL Glossary GL-1 IN Index IN-1

Issue 4 August 2002 ix About This Document Purpose This guide describes the installation, administration, maintenance, and troubleshooting tasks necessary to install and set up Release 4 of Avaya™ EC500 Extension to Cellular. Intended Audiences Audiences for this guide include System Administrators,...

About This Document x Issue 4 August 2002 Chapter 5, "Maintenance" - Provides details on EC500 maintenance considerations as well as the busy out and release capabilities for XMOBILE stations. Chapter 6, "Troubleshooting" - Provides errors conditions, causes, and resolutions that may...

Related Documentation/Training Issue 4 August 2002 xi Related Documentation/Training Related documentation: Avaya EC500 Extension to Cellular Release 3 User Guide, Issue 2, December 2001 (Doc Number 210-100-700, Comcode 700211196) Avaya EC500 Extension to Cellular Release 2 User Guide, Issue 1, July...

Issue 4 August 2002 1-1 Overview of EC500 Extension to Cellular Introduction EC500 offers your users the freedom to work anywhere, anytime, using any type of cellular or wireless phone. With EC500, calls to an office number are extended to a cell phone, allowing users to receive work-related calls w...

Overview of EC500 Extension to Cellular 1-2 Issue 4 August 2002 What’s New in EC500 Release 4 EC500 Release 4 enhancements simplify administration and reduce costs. They are: ■ ARS and AAR routing of EC500 calls (loopback trunk elimination) Prior to EC500 R4 there were special loopback tie trunks us...

Introduction Issue 4 August 2002 1-3 Customer Configurations EC500 provides the ability to operate a cell phone as a standard, caller ID enabled telephone connected directly to the DEFINITY or Avaya Communications Server running MultiVantage software. The most commonly implemented configuration is D...

Overview of EC500 Extension to Cellular 1-4 Issue 4 August 2002 Feature Description EC500 allows a cell phone in an external network to be treated as if it were an extension on the DEFINITY or Avaya Communications Server running MultiVantage software. This is accomplished by administering the cell p...

Feature Description Issue 4 August 2002 1-5 Office Caller ID Depending on the XMOBILE Station administration, the EC500 cell phone gains the identity of the user’s office extension when calling into the office switch. When the EC500 user is administered to send the office caller ID and calls into th...

Overview of EC500 Extension to Cellular 1-6 Issue 4 August 2002 Enabling and Disabling EC500 The extensions for the cell phone can be disabled and enabled by the user at any time from any telephone with Touch Tone capability. Security codes are set up for this feature to protect the phone from unwan...

ARS/AAR Routing Issue 4 August 2002 1-7 needed, EC500 can be disabled when not in use in order to ensure the use of the Corporate voice mail. The System Administrator can control in-service and out-of-service status of the bridged extensions through a busy out and release maintenance capability. ARS...

Overview of EC500 Extension to Cellular 1-8 Issue 4 August 2002 Detailed description Call Filtering provides the system administrator with control over the type of incoming calls that EC500 users will receive on their cellular phones. With EC500 Call Filtering, the system administrator can restrict ...

Capacity Limitations Issue 4 August 2002 1-9 When a call is made to an XMOBILE station, the CDR for Calls to EC500 Destination field on the Configuration Set screen determines whether a CDR report is generated. This allows you flexibility in billing or tracking calls to phones that are mapped to XMO...

Overview of EC500 Extension to Cellular 1-10 Issue 4 August 2002 Security Considerations The EC500 feature does not degrade security on the DEFINITY or Avaya Communications Server running MultiVantage software. There is no capability for the malicious user to change the destination (cell phone numbe...

Feature Operation Issue 4 August 2002 1-11 Enabling/Disabling EC500 Enabling and disabling EC500 is accomplished using EC500 Enable and Disable Feature Access Codes. These need to be set through the System Administration Terminal and then communicated to the users. See "Administration" for p...

Overview of EC500 Extension to Cellular 1-12 Issue 4 August 2002 4. The office number Station Security Code. 5. A final #. The user receives either a confirmation or an intercept tone depending upon the success or failure of the procedure. These procedures enable or disable all EC500 XMOBILE station...

Feature Interactions Issue 4 August 2002 1-13 office caller ID. The EC500 XMOBILE station associated with the first line appearance should be set to termination. If the Mapping Mode field entry is set to administer the EC500 cell phone to gain the identity of the office phone, then the EC500 call in...

Overview of EC500 Extension to Cellular 1-14 Issue 4 August 2002 Class of Restriction For calls toward an XMOBILE station, COR restrictions are applied normally for a call terminating to a station. In particular, if the XMOBILE station is a bridge, then the principal’s COR applies, not the XMOBILE’s...

Feature Interactions Issue 4 August 2002 1-15 Feature Access Codes The cell phone can activate DEFINITY or Avaya Communications Server running MultiVantage software features accessible via the Avaya EC500 Access Number (DEFINITY or Avaya Communications Server running MultiVantage software Telecommut...

Overview of EC500 Extension to Cellular 1-16 Issue 4 August 2002 EC500 Scheduler Application To run EC500 Scheduler Application, you need to purchase Unified Communications Center (UCC) in addition to EC500. The EC500 Scheduler Application service provides the user with an HTML browser-based interfa...

Issue 4 August 2002 2-1 Installation and Planning Installation This section describes installation and settings that must be in place before you can administer the EC500 bridges. Configuration/Environment Requirements Software and Platforms Release 4 of EC500 is available in DEFINITY or Avaya Commun...

Installation and Planning 2-2 Issue 4 August 2002 Administration Planning In a typical EC500 configuration, the XMOBILE station, which is mapped to the cell phone, is bridged to the principal published number, which is usually a user’s office number. In order to support call waiting on the cell phon...

Issue 4 August 2002 3-1 Administration Introduction This chapter provides instructions for setting up and administering: ■ XMOBILE Station Administration ■ ARS/AAR Routing (see “Mobility Trunk Group” on page 3-4 ) ■ EC500 cell phones to send Officer Caller ID (see "Sending 10-digit Caller Identi...

Administration 3-2 Issue 4 August 2002 Setting the Customer Options for EC500 Before you can administer the EC500 extensions, the following settings in the System-Parameters Customer-Options screen on the System Administration Terminal must be enabled for your system as determined by the installed l...

XMOBILE Station Administration Issue 4 August 2002 3-3 XMOBILE Station Administration The cell phone number is mapped to an XMOBILE station type on the DEFINITY or Avaya Communications Server running MultiVantage software. If the cell phone supports call waiting, then two XMOBILE extensions are admi...

XMOBILE Station Administration Issue 4 August 2002 3-7 5. Press the Next Page button. The next page of the Station screen appears - page 3 of 3. Figure 3-3. Station Screen (3 of 3) 6. On this screen you bridge the XMOBILE station extension to the office number or AWOH line. Enter the fields Line App...

Administration 3-8 Issue 4 August 2002 Sending 10-digit Caller Identification forLocally Originated Calls Most cell phones require a 10-digit number as the calling number. The DEFINITY or Avaya Communications Server running MultiVantage software must be administered to provide this for locally-origi...

Administration of Call Filtering Issue 4 August 2002 3-9 Administration of Call Filtering To set up a new XMOBILE station and allow it to receive only internal calls: 1. Type add station 1135 and press Return. The Station screen appears. Figure 3-5. Station Screen 2. In the XMOBILE Type field, type ...

Duplicate Station Administration Issue 4 August 2002 3-11 Duplicate Station Administration You can administer up to 16 XMOBILE stations at one time. You do this by “duplicating” in bulk a station that you have already administered. You must be sure to administer Security Codes for all principal phon...

Administration 3-14 Issue 4 August 2002 4. Edit the fields shown on the second duplicate Station screen as follows: ■ Ext - This field is read-only. the Ext field can only be changed on the first duplicate Station screen. ■ Dial Pfx - corresponds to the Dial Prefix field on the XMOBILE station scree...

Administration 3-16 Issue 4 August 2002 Setting Up the Avaya EC500 Access Number EC500 uses the DEFINITY or Avaya Communications Server running MultiVantage software Telecommuting Access Number for users to enable or disable EC500, or change their office number’s Station Security Code. NOTE: Skip th...

Setting Up the Avaya EC500 Enable/Disable Feature Access Codes Issue 4 August 2002 3-17 Setting Up the Avaya EC500Enable/Disable Feature Access Codes To administer the EC500 Feature Access Codes (EC500 Activation and Deactivation) for enabling or disabling: 1. Type change feature-access-codes and pr...

Administration 3-18 Issue 4 August 2002 Voice Mail Administration Unanswered office number calls are usually routed to a user’s Corporate voice mail after a pre-determined number of rings, but many Cellular Service Providers also offer voice messaging. As an Administrator, you may be called upon to ...

Voice Mail Administration Issue 4 August 2002 3-19 Preventing Messages from Automatically Going toCellular Voice Mail Most Cellular Service Providers route calls automatically to their own voice mail systems when a cell phone is turned off or in an out-of-coverage area. To prevent work-related calls...

Administration 3-20 Issue 4 August 2002 Changing Configuration Sets A Configuration Set defines a number of call treatment options for EC500 cell phone calls. The administration for EC500 allows for the use of up to 10 Configuration Sets, which are already defined in the system using default values....

Changing Configuration Sets Issue 4 August 2002 3-21 ■ Calling Number Style - determines the format of the caller ID for calls from a local switch extension to an EC500 cell phone. Using the default value, network , causes the system to utilize the 10-digit calling identification information establi...

Administration 3-22 Issue 4 August 2002 ■ Post Connect Dialing Options - determines whether additional capabilities, beyond standard ISDN dialing, are available for those incoming ISDN trunk calls that are mapped into XMOBILE stations. Use the default value, dtmf (Dual Tone Multiple Frequencies). 3....

Changing Configuration Sets Issue 4 August 2002 3-23 Generating Two CDR Records To generate two CDR records: 1. Type change system-parameters cdr and press Return. The CDR System Parameters screen displays. 2. In the Intra-Switch CDR field to y. 3. Press Enter or Submit to save your changes. 4. Log ...

Issue 4 August 2002 4-1 Installation and Administration Test Introduction Once EC500 has been administered, use the installation test procedures in this chapter to ensure that the EC500 solution performs as expected. The EC500 installation test and customer acceptance procedures follow the same guid...

Issue 4 August 2002 5-1 Maintenance Introduction This chapter provides procedures for using a variety of maintenance tools to manage and support your EC500 implementation. Information is also provided on Display Error/Alarms and System Restarts. Key maintenance tools are: ■ Display Capacities - the ...

Maintenance 5-2 Issue 4 August 2002 The sum of DECT, PHS, and EC500 will equal the number of XMOBILE stations used. To display XMOBILE station usage information: 1. Type display capacity [‘print’ or ‘schedule’] and press Enter. The System Capacity screen, page 1, appears. 2. Press Next Page until yo...

List XMOBILE by Cell Phone Number Issue 4 August 2002 5-3 List XMOBILE by Cell Phone Number EC500 allows for administering multiple XMOBILE stations to the same Cell Phone Number. These mappings are administered on the individual XMOBILE station screens. A list report allows the administrator to lis...

Maintenance 5-4 Issue 4 August 2002 The XMOBILE Station to Cell Phone Mappings screen appears. Figure 5-2. XMOBILE Station to Cell Phone Mappings Screen The last extension shown above has no principal extension because it is for a non-bridged or stand-alone mode. list xmo bile mapping 732555121 2 XM...

XMOBILE Station Maintenance (Busy Out and Release) Issue 4 August 2002 5-5 XMOBILE Station Maintenance (Busy Out and Release) Regardless of the in-use state of an XMOBILE station, maintenance commands to busy out and release the XMOBILE stations can be issued by authorized System Administrators on t...

Maintenance 5-6 Issue 4 August 2002 Busied out XMOBILE service states are not retained across planned SPE interchanges on DEFINITY R only. Busied out XMOBILE service states are not retained after severe system restarts (levels 3, 4, and 5). The EC500 state is not impacted by the busy out and release...

System Restarts Issue 4 August 2002 5-7 System Restarts The current service state for an XMOBILE station is preserved for system restarts at levels 1 and 2. XMOBILE station service states are not saved for system restart levels 3, 4, and 5 and the service state for all administered XMOBILE stations ...

Issue 4 August 2002 6-1 Troubleshooting Introduction This chapter describes problems that may occur during operation of the EC500 solution and possible ways of resolving these problems. Error Conditions Most problems reported by users of EC500 are likely not to be problems with EC500 itself. In most...

Error Conditions Issue 4 August 2002 6-3 Table 6-1. Error Conditions in the Operation of EC500 Situation Possible Cause(s) Suggested Action or Resolution Users cannot receive EC500 calls on their cell phones. See the procedure at the beginning of this chapter, "Users Cannot Receive EC500 Calls o...

Troubleshooting 6-4 Issue 4 August 2002 The user reports that voice mail messages are not going to the mailbox of choice. Incoming calls to an office number are usually routed to the resident AUDIX voice mail after a pre-determined number of rings. For cell phone calls, the same functionality exists...

Error Conditions Issue 4 August 2002 6-5 The user reports that the cell phone is not receiving caller identification numbers for calls from the DEFINITY or Avaya Communications Server running MultiVantage software, while the office number that the cell phone is bridged to does. The DEFINITY or Avaya...

Troubleshooting 6-6 Issue 4 August 2002 The user hears a beep while on a call originating from the DEFINITY or Avaya Communications Server running MultiVantage software, but is not able to use the call waiting feature on the cell phone to switch to the other call. Most likely the user is hearing the...

Troubleshooting 6-8 Issue 4 August 2002 Terminal Error Codes When the service state of an XMOBILE station changes from In-Service to Out-of-Service, error type 18 is logged in the error log against the XMOBILE station and a warning alarm is raised and logged in the alarm log. When the service state ...

Issue 4 August 2002 A-1 Avaya EC500 - Other Configurations EC500 provides the ability to operate a cellular or other remote phone as a standard, caller ID enabled telephone connected directly to the DEFINITY or Avaya Communications Server running MultiVantage software. Depending on your in-house tel...

Issue 4 August 2002 B-1 Upgrades from Prior Releases Release 4 of EC500 is available only with MultiVantage 1.1.2 or later. All of the EC500 releases can be administered and operated concurrently on the same DEFINITY or Avaya Communications Server running MultiVantage software. You can continue to s...

Upgrades from Prior Releases B-2 Issue 4 August 2002 Figure B-1. Station Screen 3. In the Mobility Trunk Group field, type ars. It should be changed to ars for loopback elimination. 4. Press Enter to save your changes. Things to watch out for: If the Dial Prefix field contains the ars feature access...

Upgrade from EC500 Release 2 Issue 4 August 2002 B-3 Upgrade from EC500 Release 2 Implement changes as described for upgrade from EC500 Release 3. Starting with Release 3, there is a field on the XMOBILE Station screen called Mapping Mode . See the "XMOBILE Station Administration" section in...

Upgrades from Prior Releases B-4 Issue 4 August 2002 Upgrade from EC500 Release 1 Starting with Release 2, cell phone numbers can be administered on the XMOBILE Station screen. There are three fields related to administration of the cell phone number: ■ Dial Prefix ■ Cell Phone Number ■ Mapping Mode...

Issue 4 August 2002 GL-1 GL Glossary A AAR See Automatic Alternate Routing. ACS See DEFINITY or Avaya Communications Server running MultiVantage software. Administration Without Hardware (AWOH) A station that is administered without a dedicated, physical set. ARS See Automatic Route Selection. ATM-C...

Index IN-2 Issue 4 August 2002 Feature Interactions , 1-13 Attendant , 1-13 Cellular Service Provider , 1-13 Class of Restriction , 1-14 DCS , 1-14 Distinctive Alerting , 1-14 Duplication Station Administration , 1-14 EC500 Activation/Deactivation , 1-14 EC500 with Office Caller ID calling another E...