Avaya 9600 - Manuals

Change History Issue 2 December 2007 9 Language Support - SIP telephones support the same languages as H.323 telephones, with the exception of Hebrew. SIP does not support Hebrew or the English Large Text Font for any language. Further, all SIP language files have .xml file extensions whereas H.323 ...

Introduction 10 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 What’s New in SIP Software Release 2.0 New material in this issue to support SIP Release 2.0 software includes: New GigE Models Support SIP - This release extends SIP capability to two additional telephones, the 9630G ...

What’s New in SIP Software Release 2.0 Issue 2 December 2007 11 WML Applications/Browser - 9600 Series SIP IP Telephones now provide access to WML applications via a WML Browser, as described in Chapter 9: Administering Applications and Options . New, Revised, and Deleted Configuration Parameters - ...

Document Organization Issue 2 December 2007 13 Document Organization The guide contains the following sections: Other Documentation See the Avaya support site at http://www.avaya.com/support for 9600 Series SIP IP Telephone technical and end user documentation. See Appendix B: Related Documentation ...

Administration Overview and Requirements 18 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 General information about administering DHCP servers is covered in DHCP and File Servers on page 53, and more specifically, DHCP Server Administration on page 54. General information about a...

The Administrative Process Issue 2 December 2007 19 Note: Note: The only exception to this sequence is in the case of VLAN IDs. In the case of VLAN IDs, LLDP settings of VLAN IDs are the absolute authority. Then the usual sequence applies. For the L2QVLAN and L2Q system values, LLDP settings of VLAN...

Administration Overview and Requirements 20 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Table 2: Administrative Checklist Task Description For More Information See: Network Requirements Assessment Determine that network hardware is in place and can handle telephone system requi...

Telephone Initialization Process Issue 2 December 2007 21 Telephone Initialization Process These steps offer a high-level description of the information exchanged when the telephone initializes and registers. This description assumes that all equipment is properly administered ahead of time. This de...

Administration Overview and Requirements 22 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Step 3: Telephone to DHCP Server The DHCP server provides information to the telephone, as described in DHCP and File Servers on page 53. Among other data passed to the telephone is the IP A...

Error Conditions Issue 2 December 2007 23 Error Conditions Assuming proper administration, most of the problems reported by telephone users are likely to be LAN-based. Quality of Service, server administration, and other issues can impact user perception of IP telephone performance. The Avaya one-X™...

Issue 2 December 2007 25 Chapter 3: Network Requirements Network Assessment Perform a network assessment to ensure that the network will have the capacity for the expected data and voice traffic, and that it can support for all applications: ● SIP, ● DHCP, ● HTTP/HTTPS, and ● Jitter buffers Also, Qo...

Network Requirements 26 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Server Requirements Four server types can be configured for the 9600 Series IP Telephones: ● DHCP server ● HTTP or HTTPS server ● SIP Proxy or Registration server ● Network Time Protocol server for SNTP Note: N...

Required Network Information Issue 2 December 2007 27 HTTP/HTTPS Server Administer the HTTP or HTTPS file server and application as described in HTTP Generic Setup on page 66. Network Time Protocol (NTP) Server SIP IP telephones require NTP server support to set the time and date, used in system log...

Network Requirements 28 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 The default file server file path is the “root” directory used for all transfers by the server. All files are uploaded to or downloaded from this default directory. In configurations where the upgrade script an...

Other Network Considerations Issue 2 December 2007 29 Reliability and Performance All 9600 Series SIP IP Telephones respond to a ping or traceroute message sent from Avaya Communication Manager or any other network source. The telephones do not originate a ping or traceroute. The 9600 Series SIP IP ...

Network Requirements 30 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Network Audio Quality Display on 9600 Series SIP IP Telephones All 9600 Series SIP IP Telephones give the user an opportunity to monitor network audio performance while on a call. For more information, see the ...

Other Network Considerations Issue 2 December 2007 31 TCP/UDP Port Utilization The 9600 Series SIP IP Telephones use a variety of protocols, particularly TCP (Transmission Control Protocol), UDP (User Datagram Protocol), and TLS (Transport Layer Security) to communicate with other equipment in the n...

Network Requirements 34 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Security For information about toll fraud, see the respective call server documents on the Avaya support Web site. The 9600 Series SIP IP Telephones cannot guarantee resistance to all Denial of Service attacks....

Issue 2 December 2007 37 Chapter 4: Communication Manager Administration Call Server Requirements Avaya Communication Manager (CM) extends advanced telephony features to SIP telephones via Outboard Proxy SIP (OPS) support. This feature set offers enhanced calling features in advance of SIP protocol ...

Communication Manager Administration 38 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 System-Level Preparation Tasks The system-level preparation tasks include: ● Setting the SIP Trunk capacity on the System Capacity screen. ● Verifying that the IP Trunks field is set to y on the...

Communication Manager Administrative Requirements Issue 2 December 2007 39 Call Routing Administration Call routing administration includes: ● Administering Feature Access Codes (FACs) on the Feature Access Code screen. ● Administering the ARS Digit Analysis Table on the ARS Digit Analysis Table scr...

Voice Mail Integration Issue 2 December 2007 41 Voice Mail Integration 9600 Series SIP IP Telephones use the settings file to configure the Messages button by setting the system parameter MSGNUM to any dialable string. MSGNUM examples are: ● a standard telephone number the telephone should dial to a...

Communication Manager Administration 42 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Conferencing Call Considerations Unlike 9600 H.323 IP Telephones, the 9600 Series SIP IP Telephones conference operation is controlled locally by the phone and is not affected by the settings Ab...

Communication Manager Administration 44 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 CM/SIP IP Telephone Configuration Requirements This section refers to Communication Manager (CM) administration on the Switch Administration Terminal (SAT) or by Avaya Site Administration. The s...

CM/SIP IP Telephone Configuration Requirements Issue 2 December 2007 45 Table 8: CM/SIP Configuration Requirements Task/Form Command Field(s) Value(s) IP Network Region RTCP Report Period (secs) SIP telephones have a fixed reporting period. Note that this parameter is only displayed if "Use Defa...

Communication Manager Administration 46 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 After defining the FACs, define the FNEs not provisioned by CM feature buttons using the command change off-pbx-telephone feature-name-extensions Used to support both OPS and Extension to Cellul...

Administering Stations Issue 2 December 2007 49 Administering Features The following buttons can be administered for a 9600 Series SIP IP Telephone, unless otherwise noted: Administrable Station Features Feature Administration Notes Audix One-Touch Recording Auto Callback AutodialBridged Call Appear...

Issue 2 December 2007 51 Chapter 5: SIP Enablement Services (SES) Administration Introduction SIP Enablement Services (SES) software resides on the SIP Proxy server and provides most of the features and functionality to SIP telephones.This chapter describes using the SES Web browser to configure SES...

SIP Enablement Services (SES) Administration 52 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 9. Click Continue . The Add Media Server Extension page displays. 10. In the Extension field, enter the same extension you entered on page 1 of the Communication Manager Station form. Th...

Issue 2 December 2007 53 Chapter 6: Server Administration Software Checklist Ensure that you own licenses to use the DHCP, HTTP, and HTTPS server software. Note: Note: You can install the DHCP and HTTP server software on the same machine. ! Important: Important: The firmware in the 9600 Series SIP I...

Server Administration 54 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 ! Important: Important: An IP telephone cannot function without an IP Address. The failure of a DHCP server at boot time leaves all the affected telephones unusable. A user can manually assign an IP Address to...

DHCP Server Administration Issue 2 December 2007 55 Table 9: Parameters Set by DHCP Parameter Description HTTPDIR Specifies the path name to prepend to all file names used in HTTP GET operations during startup. (0 to 127 ASCII characters, no spaces.) The command is “ SET HTTPDIR myhttpdir ”. The pat...

Server Administration 56 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 DHCP Generic Setup This document is limited to describing a generic administration that works with the 9600 Series SIP IP Telephones. Three DHCP software alternatives are common to Windows operating systems: ●...

Server Administration 58 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 - Option 57 - Maximum DHCP message size . - Option 58 - DHCP lease renew time . If not received or if this value is greater than that for Option 51, the default value of T1 (renewal timer) is used as per IETF ...

DHCP Server Administration Issue 2 December 2007 59 In Table 10 , the 9600 Series IP Telephone sets the system values to the DHCPACK message field values shown. Windows NT 4.0 DHCP Server Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is i...

Server Administration 60 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Creating a DHCP Scope for the IP Telephones Use the following procedure to create a DHCP scope for the IP telephones. 1. Select Start --> Programs --> Admin Tools --> DHCP Manager . 2. Expand Local Ma...

DHCP Server Administration Issue 2 December 2007 61 Editing Custom Options Use the following procedure to edit custom options. 1. Highlight the newly created scope. 2. Select DHCP Options --> Defaults in the menu. 3. Click the New button. 4. In the Add Option Type dialog box, enter an appropriate...

Server Administration 62 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Activating the Leases Use the following procedure to activate the leases. ● Click Activate under the Scope menu. The light-bulb icon for the scope lights. Verifying Your Configuration This section describes ho...

DHCP Server Administration Issue 2 December 2007 63 Windows 2000 DHCP Server Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed. 1. Select Start --> Program --> Administrative Tools --> Computer Management . 2. Under Serv...

DHCP Server Administration Issue 2 December 2007 65 Adding DHCP Options Use the following procedure to add DHCP options to the scope you created in the previous procedure. 1. On the DHCP window, right-click the Scope Options folder under the scope you created in the last procedure. A drop-down menu ...

Server Administration 66 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 HTTP Generic Setup You can store the same binary file, script file, and settings file on an HTTP server as you can on a TFTP server. TFTP is not supported for 9600 Series SIP IP Telephones. With proper adminis...

Issue 2 December 2007 67 Chapter 7: Telephone Software and Binary Files General Download Process The 9600 Series SIP IP Telephones download script files, binary files, and settings files from either an HTTP or HTTPS server. The HTTPS server applies only if the server supports Transport Layer Securit...

Telephone Software and Binary Files 68 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 9600 Series SIP IP Telephone Scripts and Binary Files Choosing the Right Binary File and Upgrade Script File The software releases containing the files needed to operate the 9600 Series IP Teleph...

9600 Series SIP IP Telephone Scripts and Binary Files Issue 2 December 2007 69 Upgrade Script File An upgrade script file named 96xxupgrade.txt , tells the IP telephone whether the telephone needs to upgrade software. The 9600 Series SIP IP Telephones attempt to read this file whenever they reset. T...

Telephone Software and Binary Files 70 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 ● Conditionals, of the form IF $name SEQ string GOTO tag . Conditionals cause the Goto command to be processed if the value of name is a case-insensitive equivalent to string . If no such name ex...

Telephone Software and Binary Files 72 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 The GROUP System Value You might have different communities of users, all of which have the same telephone model, but which require different administered settings. For example, you might want to...

Administering Telephone Options 74 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 ! Important: Important: PROCPSWD is likely stored on the server “in the clear” and is sent to the telephone in the clear. Therefore, do not consider PROCPSWD as a high-security technique to inhibit a...

Administering Options for the 9600 Series SIP IP Telephones Issue 2 December 2007 83 LOG_CATEGORY Comma-separated list of keywords in standard string format representing logging categories (SW modules or functions to be included in lower level logging). Logging implementation blocks all traces at le...

Administering Telephone Options 94 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Note: Note: Table 11 applies to all 9600 Series SIP IP Telephones. Certain 9600 SIP IP Telephones might have additional, optional information that you can administer. For more information, see Chapte...

VLAN Considerations Issue 2 December 2007 95 VLAN Detection The Avaya IP Telephones support automatic detection of the condition where the L2QVLAN setting is incorrect. When VLAN tagging is enabled (L2Q= 0 or 1) initially the 9600 Series SIP IP Telephone transmits DHCP messages with IEEE 802.1Q tagg...

Administering Telephone Options 96 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Another system value you can administer is VLANTEST . VLANTEST defines the number of seconds the 9600 IP Series Telephone waits for a DHCPOFFER message when using a non-zero VLAN ID. The VLANTEST def...

Administering Telephone Options 98 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 DNS Addressing The 9600 Series SIP IP Telephones support DNS addresses and dotted decimal addresses. The telephone attempts to resolve a non-ASCII-encoded dotted decimal IP Address by checking the co...

IEEE 802.1X Issue 2 December 2007 99 802.1X Pass-Through and Proxy Logoff 9600 Series SIP IP Telephones with a secondary Ethernet interface support pass-through of 802.1X packets to and from an attached PC. This enables an attached PC running 802.1X supplicant software to be authenticated by an Ethe...

Administering Telephone Options 100 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 transmitting a response that did not contain an identity or a password, an 802.1X Failure interrupt screen is displayed. When a telephone is installed for the first time and 802.1x is in effect, the...

Administering Telephone Options 102 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Basic Optional System Name The Host Name sent to the DHCP server in DHCP option 12. Basic Optional System Capabilities Bit 2 (Bridge) will be set in the System Capabilities if the telephone has an i...

Administering Telephone Options 104 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Table 14: Impact of TLVs on System Parameter Values System Parameter Name TLV Name Impact PHY2VLAN IEEE 802.1 Port VLAN ID System value changed to the Port VLAN identifier in the TLV. L2QVLAN and L2...

Visiting User Administration Issue 2 December 2007 105 Visiting User Administration A "visiting user" is anyone who logs into a 9600 Series SIP IP Telephone that is not his or her primary phone at the user’s home location. This could mean that the visiting user can log into a telephone that ...

Administering Telephone Options 106 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 ● The telephone will un-register if it is a visiting user telephone. But that telephone will become registered inactive if it is the primary telephone. Set the VU_MODE configuration parameter value ...

Administering Telephone Options 108 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Administrators can specify from one to four languages per telephone to replace English. End users can then select which of those languages they want their telephone to display. All downloadable lang...

Administering Telephone Options 110 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Enhanced Local Dialing Requirements The enhanced local dialing feature is invoked when all the following conditions are met: ● An application on a 9600 Series IP Telephone obtains or otherwise ident...

Issue 2 December 2007 111 Chapter 9: Administering Applications and Options Customizing Telephone Applications and Options This chapter covers configuration options for activating/deactivating options and applications. The 9600 Series SIP IP Telephones offer the user numerous applications like Conta...

Administering Applications and Options 112 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Note: Note: To facilitate administration of application-related parameters, the 9600 Series (both SIP and H.323) and 4600 Series IP Telephones use the same 46xxsettings.txt file. Avaya “A” Me...

Issue 2 December 2007 115 Appendix A: Glossary of Terms 802.1D802.1Q 802.1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802.1D. 802.1X Authentication method for a protocol requiring a network device to authenticate with a back-end Au...

Issue 2 December 2007 119 Appendix B: Related Documentation IETF Documents IETF documents provide standards relevant to IP Telephony and are available for free from the IETF Web site: http://www.ietf.org/rfc.html . ITU Documents Access the ITU Web site for more information about ITU guidelines and d...

Issue 2 December 2007 121 Appendix C: Sample Station Forms Use the sample screens that follow as guidelines for telephone setup. Figure 1: Station Form - Basic Telephone Information add station next Page 1 of X STATION Extension: Lock Messages? n BCC: 0 Type: Security Code: TN: 1 Port: Coverage Path...

Issue 2 December 2007 123 Figure 4: Station Form -Site Data, Feature Button Assignments, Voice Mail # add station nnnn Page 4 of X STATION SITE DATA Room: _______ Headset? n Jack: ___ Speaker? n Cable: ___ Mounting: d Floor: _______ Cord Length: 0_ Building: _______ Set Color: _____ ABBREVIATED DIAL...

Sample Station Forms 124 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Figure 6: SIP Feature Options change station nnnn Page 5 of x STATION SIP Feature Options Type of 3PCC Enabled: none Figure 7: Feature-Related System Parameters Form change system-parameters features page 11 o...

Issue 2 December 2007 125 Figure 8: IP Address Mapping Form change ip-network-map Page 1 of X IP ADDRESS MAPPING Emergency Subnet 802.1Q LocationFROM IP Address (TO IP Address or Mask) Region VLAN Extension 1.__2.__3.__0 1.__2.__3.255 24 __1 ___3 ________ 1.__2.__4.__4 1.__2.__4.__4 32 __2 ___0 ____...

Sample Station Forms 126 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Figure 10: IP Network Region (page 2) change ip-network-region n Page 2 of x IP NETWORK REGION INTER-GATEWAY ALTERNATE ROUTING/DIAL PLAN TRANSPARENCYIncoming LDN Extension:Conversion to Full Public Number - De...

Sample Station Forms 128 9600 Series SIP IP Telephones Administrator Guide SIP Release 2.0 Figure 14: Inter Network Region Connection Management screen change ip-network-region n Page 3 of x Inter Network Region Connection Management src dst codec direct Total Video Dyn rgn rgn set WAN WAN-BW limits...

Issue 2 December 2007 129 Figure 16: IP-Options System Parameters Form display system-parameters ip-options Page 1 of x IP-OPTIONS SYSTEM PARAMETERS IP MEDIA PACKET PERFORMANCE THRESHOLDS Roundtrip Propagation Delay (ms) High: 800 Low: 400 Packet Loss (%) High: 40 Low: 15 Ping Test Interval (sec): 2...

Issue 2 December 2007 135 Index Index Numerical 802.1X . . . . . . . . . . . . . . . . . . . . . . 98 802.1X Pass-Through and Proxy Logoff . . . . . . . 99 802.1X Supplicant Operation . . . . . . . . . . . . 99 9600 Series IP Telephones Administration Alternatives and Options . . . . . 17 General . ...