Page 3 - Contents; Contents iii
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Contents iii Contents Contents iii About This Handbook xi ■ Suggested Training xi ■ Reasons for Issue xii ■ Conventions xii ■ Related Documents xiii Hospitality Features 1 Install...
Page 6 - Translations and Testing
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Contents vi Printer Connection on the INTUITY 71 Parts List 71 Cabling Diagram 71 Switch-to-INADS Connections 72 Parts List 72 SCC and MCC 72 CMC 72 Cabling Diagram 73 INADS Regis...
Page 9 - Continuing with the Switch Installation
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Contents ix Check-In and Check-Out Testing 222 Message Waiting Testing 223 Controlled Restrictions Testing 226 Housekeeping Status Testing 227 ■ Printer Translations (Switch) 228 ...
Page 11 - About This Handbook; This handbook provides instructions for installing GuestWorks; Suggested Training
About This Handbook xi Suggested Training GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 About This Handbook This handbook provides instructions for installing GuestWorks ® and DEFINITY ® Enterprise Communications Server (ECS)...
Page 12 - Reasons for Issue; This document replaces the; GuestWorks Issue 6 Technician Handbook; To update all information related to Release 9 of the DEFINITY ECS; Conventions; The following conventions are used in this handbook:
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 About This Handbook xii Reasons for Issue Reasons for Issue This document replaces the GuestWorks Issue 6 Technician Handbook (555-231-109) that is still valid on GuestWorks Issue...
Page 13 - change system-parameters hospitality; Queue Length; Related Documents
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 About This Handbook xiii Related Documents ■ Administration command paths and options you enter in the administration fields are shown as follows: change system-parameters hospita...
Page 14 - and
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 About This Handbook xiv Related Documents ■ 555-233-114 — DEFINITY ECS Installation and Test for Multi-Carrier Cabinets ■ 555-233-115 — DEFINITY ECS Upgrades and Additions for R9r...
Page 17 - Hospitality Features
Hospitality Features 1 GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Hospitality Features DEFINITY now has different offer categories for customers. Offer Category A contains all possible DEFINITY features and is used by the ...
Page 19 - Installing the System; Overview; Before you connect the switch to the hospitality adjuncts (see
Installing the System 3 Overview GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System This section describes the procedures you must use to install the components of a hospitality solution. Overview Before you ...
Page 20 - Installation Checklist; Procedure
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 4 Installation Checklist Installation Checklist The following is a brief checklist of the tasks required to install and translate a hospitality solution. Tab...
Page 21 - Additional Parts and Test Equipment; Analog line used to place test calls.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 5 Additional Parts and Test Equipment Additional Parts and Test Equipment Other than the tools and test equipment noted in the installation manuals, you shou...
Page 22 - Planning and Preparing the Site; “Appendix D — Homisco Call Record Format” on page 248
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 6 Planning and Preparing the Site Planning and Preparing the Site See Chapter 1 in the DEFINITY ECS and INTUITY installation documents for more information a...
Page 23 - DEFINITY ECS System
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 7 Planning and Preparing the Site ■ Printers The Okidata ® Models 320, 321, and 184T are often used for hospitality installations, but be aware that other pr...
Page 24 - illustrates an overall view of a hospitality solution.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 8 Planning and Preparing the Site ■ For the call accounting link, the MAP hardware must be within 50 feet (15.2 meters) of the PMS. This distance can be exte...
Page 25 - Unpacking the Equipment; Unpack the equipment.; DEFINITY ECS Installation,; For SCC installations, see Chapter 1 of; For MCC installations, see Chapter 1 of; DEFINITY ECS Installation and; INTUITY installation documents.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 9 Unpacking the Equipment Unpacking the Equipment ! CAUTION: Lifting and moving the switch cabinets may require two people. The average weight of a CMC is 50...
Page 26 - Installing the Management Terminal
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 10 Installing Telecommunications Cabling Installing Telecommunications Cabling See the appropriate installation document for information about installing tel...
Page 27 - Connecting a PC to the Switch; PC with keyboard and monitor; Cabling Diagram; Direct PC Connection to the Switch
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 11 Installing the Management Terminal Connecting a PC to the Switch Use the on-line help for DSA to set the communication options on the PC. Parts List ■ PC ...
Page 28 - Activating the Systems; craft
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 12 Activating the Systems Activating the Systems See the appropriate installation document for information about activating the switch and the INTUITY system...
Page 29 - csi; systems that have a C-LAN
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 13 Setting Up the Initial Options 2. Before you do any administration, verify that you are using the correct translation card. For a DEFINITY ECS or ProLogix...
Page 30 - These options can be enabled only with the; init; login ID. Contact technical
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 14 Setting Up the Initial Options 8. Verify that the hospitality customer options have been enabled by checking the display system-parameters customer-option...
Page 31 - Connecting the Hospitality Adjuncts; printer
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 15 Connecting the Hospitality Adjuncts Connecting the Hospitality Adjuncts The hospitality adjuncts include the following: ■ INTUITY Lodging Voice Messaging ...
Page 32 - Printers
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 16 Connecting the Hospitality Adjuncts ■ Printers Two serial printers can be installed to print hospitality reports and to keep a log of events as they occur...
Page 33 - Overall Hospitality Connectivity; Figure 2; Figure 2. Overall Hospitality Connectivity
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 17 Connecting the Hospitality Adjuncts Overall Hospitality Connectivity Figure 2 shows the overall connectivity for a hospitality installation when using the...
Page 34 - Matrix for Cabling Diagrams; In; Equipment
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 18 Connecting the Hospitality Adjuncts Table 2. Matrix for Cabling Diagrams In Figure 2 , there are a variety of digital line circuit packs and telephones/da...
Page 35 - Parts List; “Appendix A —; Distance Limits; Figure 5
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 19 Connecting the Hospitality Adjuncts Switch-to-INTUITY Admin Link (TCP/IP) This data link transfers information to support the INTUITY AUDIX service for of...
Page 36 - Figure 3
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 20 Connecting the Hospitality Adjuncts Cabling Diagram Figure 3 shows a detailed connection between the C-LAN circuit pack and the LAN card on the MAP when u...
Page 37 - The C-LAN circuit pack ethernet lead designations are as follows:; Crossover Wiring; Alternate Crossover Wiring; Block
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 21 Connecting the Hospitality Adjuncts The C-LAN circuit pack ethernet lead designations are as follows: Use this information when making connections from th...
Page 38 - Integration)” on page 24
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 22 Connecting the Hospitality Adjuncts Switch-to-INTUITY Admin Link (X.25) This data link transfers information to support the INTUITY AUDIX service for offi...
Page 39 - “Appendix A — Parts List” on page 242; Figure 6
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 23 Connecting the Hospitality Adjuncts Distance Limits The distance limit between the switch and the IDI is 200 feet (61 meters). If you need a cable longer ...
Page 40 - “Switch-to-INTUITY Voice Port Connections” on page 25; DEFINITY ECS Administrator’s Guide
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 24 Connecting the Hospitality Adjuncts Switch-to-INTUITY Admin Link (Mode CodeIntegration) When using Mode Code Integration, the administrative link between ...
Page 41 - Figure 7
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 25 Connecting the Hospitality Adjuncts Switch-to-INTUITY Voice Port Connections This connection is used for the following: ■ For callers leaving messages for...
Page 42 - INTUITY
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 26 Connecting the Hospitality Adjuncts ■ One 885A connector kit for each Tip/Ring card installed in the MAP (ED-5P907-70, Group 1, comcode 601419666) These k...
Page 43 - Figure 7. IVC6 and IVC6A Tip/Ring Card Switch Settings
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 27 Connecting the Hospitality Adjuncts Figure 7. IVC6 and IVC6A Tip/Ring Card Switch Settings 8-pinmodularjacks Audioinput Audiooutput TDM busterminator SIPs...
Page 44 - Figure 8. NGTR Tip/Ring Card Switch Settings
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 28 Connecting the Hospitality Adjuncts Figure 8. NGTR Tip/Ring Card Switch Settings ngtr KLC 070296 I/O address switch TDM bus B TDM bus A TDM bus terminator...
Page 45 - Figure 9
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 29 Connecting the Hospitality Adjuncts Cabling Diagram Figure 9 shows the connections between analog circuit pack ports on the switch and a Tip/Ring card on ...
Page 46 - “INTUITY Lodging-to-PMS Translations” on page 195; “Appendix B — Connector Pinouts”
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 30 Connecting the Hospitality Adjuncts INTUITY Lodging-to-PMS Link This connection is used to activate and deactivate guest voice messaging mailboxes when gu...
Page 48 - shows this connection.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 32 Connecting the Hospitality Adjuncts For some installations, the connection used for controlling guest mailboxes between the MAP and the PMS uses COM1 inst...
Page 49 - Test Procedure
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 33 Connecting the Hospitality Adjuncts Test Procedure Using the RS232 Mini-Tester (see the Note on page 5 ), check the status of the link where the Equinox a...
Page 50 - DCE port
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 34 Connecting the Hospitality Adjuncts Switch-to-Call Accounting Links The switch-to-call accounting link can be configured several different ways depending ...
Page 51 - or; Cable of a; system labeled as J2); “Switch-to-Call Accounting Link using DCP Data
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 35 Connecting the Hospitality Adjuncts Co-Resident INTUITY Lodging Call AccountingLink Using the DCE Port This connection is used to transfer Call Detail Rec...
Page 52 - DCE port on a; DCE Port
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 36 Connecting the Hospitality Adjuncts Cabling Diagram Figure 12 shows the connection used to transfer CDR information between the DCE port on a csi or si sy...
Page 55 - DCP Data Modules” on page 46
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 39 Connecting the Hospitality Adjuncts Xiox Call Accounting System Link Usingthe DCE Port This connection is used to transfer CDR information to the Xiox cal...
Page 56 - shows the connection between the DCE port on a; Xiox Call Accounting System Link Using the DCE Port
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 40 Connecting the Hospitality Adjuncts Cabling Diagram Figure 13 shows the connection between the DCE port on a csi or si system and a Xiox call accounting s...
Page 59 - Call Accounting Link using DCP Data Modules” on page 46
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 43 Connecting the Hospitality Adjuncts Stand-alone Call Accounting System LinkUsing the DCE Port This connection is used to transfer CDR information to a sta...
Page 62 - Table 4
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 46 Connecting the Hospitality Adjuncts Switch-to-Call Accounting Link using DCPData Modules This connection is used when the distance between the switch and ...
Page 63 - shows the connection between the switch and the call accounting; Figure 15. Call Accounting Link using DCP Data Modules
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 47 Connecting the Hospitality Adjuncts Distance Limits The distance limit when connecting a data module to a TN2214 or TN2224 with 24 AWG wire is 3500 feet (...
Page 64 - OK
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 48 Connecting the Hospitality Adjuncts 8400B Options The options on the 8400B must be set using an ASCII data terminal or a PC using a terminal emulation pac...
Page 65 - 400B Plus Data Module User’s Guide; 400A Options for Switch-to-Call Accounting Link; Option; Set Option Displays
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 49 Connecting the Hospitality Adjuncts If your call accounting system requires a different set of options, consult the 8400B Plus Data Module User’s Guide . ...
Page 66 - 400B Data Module User’s Guide
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 50 Connecting the Hospitality Adjuncts 7400B Options The options on the 7400B must be set using an ASCII data terminal or a PC using a terminal emulation pac...
Page 67 - INTUITY Lodging Call Accounting-to-PMS Link
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 51 Connecting the Hospitality Adjuncts INTUITY Lodging Call Accounting-to-PMS Link This connection is used to transmit the call accounting information from t...
Page 69 - call accounting PC to the call accounting port on the PMS; shows the connection between the Xiox call accounting PC and a PMS.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 53 Connecting the Hospitality Adjuncts Xiox Call Accounting-to-PMS Link This connection is used to transmit the call accounting information from the Xiox cal...
Page 71 - shows the connection between the switch and the PMS.; Figure 18. PMS Link Using a Data Module
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 55 Connecting the Hospitality Adjuncts Cabling Diagram Figure 18 shows the connection between the switch and the PMS. Figure 18. PMS Link Using a Data Module...
Page 72 - Module User’s Guide
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 56 Connecting the Hospitality Adjuncts 8400B Options The options on the 8400B must be set using an ASCII data terminal or a PC using a terminal emulation pac...
Page 73 - Set Interface
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 57 Connecting the Hospitality Adjuncts 7400A Options The options for the 7400A used for the switch-to-PMS connection are given in Table 5 . These options mus...
Page 74 - User’s Guide
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 58 Connecting the Hospitality Adjuncts 7400B Options The options on the 7400B must be set using an ASCII data terminal or a PC using a terminal emulation pac...
Page 77 - Journal/PMS Log or System Printer Connections
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 61 Connecting the Hospitality Adjuncts Journal/PMS Log or System Printer Connections These printers are used to run hospitality service reports, to report fa...
Page 78 - system printer to the switch using a data module.; Figure 19. Printer Connections Using a Data Module
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 62 Connecting the Hospitality Adjuncts Cabling Diagram Figure 19 shows how to connect a journal/schedule printer, a PMS log printer, or a system printer to t...
Page 82 - Okidata Model ML321T Journal/PMS Log Printer Options; After setting the options, press SHIFT + SEL to save the settings.; Item
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 66 Connecting the Hospitality Adjuncts Okidata Model ML321T Journal/PMS LogPrinter Options Using the serial interface card (comcode 406940577), option the pr...
Page 83 - Press SHIFT + SEL to enter the Menu Mode.; Okidata Model ML321T System Printer Options
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 67 Connecting the Hospitality Adjuncts Okidata Model ML321T System Printer Options Using the serial interface card (comcode 406940577), option the printer as...
Page 84 - Group
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 68 Connecting the Hospitality Adjuncts 4. After setting the options, press SHIFT + SEL to save the settings. Top Feed Line Spacing 6 LPI Bottom Margin Valid ...
Page 87 - Printer Connection on the INTUITY; shows how to connect a printer to the MAP.; Figure 20. Printer Connection on the INTUITY
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 71 Connecting the Hospitality Adjuncts Printer Connection on the INTUITY This is an optional printer that the customer may purchase to print INTUITY Lodging ...
Page 89 - shows how the INADS port is connected to an SCC or MCC switch.; Figure 21. INADS Connection for Remote Access to SCC or MCC Switch; shows how the INADS port is connected to a CMC switch.; Figure 22. INADS Connection for Remote Access to CMC Switch
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 73 Connecting the Hospitality Adjuncts Cabling Diagram Figure 21 shows how the INADS port is connected to an SCC or MCC switch. Figure 21. INADS Connection f...
Page 90 - INADS Registration; DEFINITY ECS Installation, Upgrades; for more information on modem
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 74 Connecting the Hospitality Adjuncts INADS Registration After connecting the CO trunk for INADS access, call the INADS hotline to register the switch. For ...
Page 91 - MAP Remote Access Connections
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 75 Connecting the Hospitality Adjuncts MAP Remote Access Connections The INADS access is required, but the remote administration is optional. See the INTUITY...
Page 92 - shows how to connect the Paradyne Comsphere 3820 modems to the; Figure 23. MAP Remote Access Connections
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 76 Connecting the Hospitality Adjuncts Cabling Diagram Figure 23 shows how to connect the Paradyne Comsphere 3820 modems to the MAP for remote access. This d...
Page 93 - INADS Alarm Origination Download
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Installing the System 77 Connecting the Hospitality Adjuncts INADS Alarm Origination Download You can have the Comsphere 3820 or the RMB automatically configured by doing an alarm...
Page 96 - Checklist; Table 9; Translation Checklist
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 80 Checklist Checklist Table 9 is a high-level checklist of the tasks required to translate a hospitality solution including the switch and the INTUITY sy...
Page 97 - Miscellaneous Translations; Table 10. Checklist for Miscellaneous Translations
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 81 Miscellaneous Translations Miscellaneous Translations Table 10 is a checklist of the miscellaneous translations that must be done before you administer...
Page 98 - Management > UNIX Date and Time command to set the time and date; The switch time of day and date should already be set. See
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 82 Miscellaneous Translations Time of Day and Date (INTUITY) For R4.4, use the Customer/Services Administration > System Management > UNIX ® Managem...
Page 99 - Dial by Name Special Application (Switch)
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 83 Miscellaneous Translations Dial by Name Special Application (Switch) Use the display system-parameters special-applications command to verify that the ...
Page 100 - Local Node; to 1. For more information about the Dial Plan feature, see the; “Hospitality Parameters” on page 208
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 84 Miscellaneous Translations Dial Plan (Switch) Use the change dialplan command to administer the switch dial plan based on the customer’s requirements. ...
Page 101 - If you change the
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 85 Miscellaneous Translations Dial Plan (INTUITY) Use the AUDIX Administration > change machine command to identify the range of mailboxes that can be ...
Page 105 - Do not assign Client Room COS of any of the following:
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 89 Miscellaneous Translations Class of Service (Switch) You must make assignments to the Class of Service (COS) on the switch. A unique COS must be assign...
Page 107 - INTUITY AUDIX voice ports and hunt groups (COR 35 similar setup as
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 91 Miscellaneous Translations Class of Restriction (Switch) You must create several Classes of Restriction (COR) to separate features and services among t...
Page 109 - This is an example COR for the guest services.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 93 Miscellaneous Translations This is an example COR for the guest services. change cor 4 Page 1 of 4 CLASS OF RESTRICTION COR Number: 4 COR Description: ...
Page 110 - This is an example COR for an outgoing trunk group.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 94 Miscellaneous Translations This is an example COR for an outgoing trunk group. change cor 20 Page 1 of 4 CLASS OF RESTRICTION COR Number: 20 COR Descri...
Page 111 - This is an example COR for an incoming trunk group.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 95 Miscellaneous Translations This is an example COR for an incoming trunk group. change cor 21 Page 1 of 4 CLASS OF RESTRICTION COR Number: 21 COR Descri...
Page 112 - Calling Party; field, use outward if outcalling and faxes are not being used.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 96 Miscellaneous Translations This is an example COR for the Call Vectoring procedures, INTUITY AUDIX voice ports, and INTUITY AUDIX hunt groups. For the ...
Page 114 - Type; INTUITY Messaging Solutions; for more information about the other options on these screens.; was y on Page 1, change the following on Page 2:; Voice Mail Message, Maximum Length
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 98 Miscellaneous Translations Class of Service (INTUITY) Use the following screens to administer the INTUITY COS for the guest rooms and the office staff ...
Page 115 - for more information about other options on these screens.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 99 Miscellaneous Translations System Parameters (INTUITY) Use the AUDIX Administration > change system-parameters features command to assign the INTUIT...
Page 116 - Transfer Type
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 100 Miscellaneous Translations On Page 3 of the INTUITY system parameters, administer the following: ■ Transfer Type — Enter enhanced_cover_0. This will r...
Page 117 - “Hunt Groups for INTUITY AUDIX Voice Ports (Switch)” on
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 101 Miscellaneous Translations Fax Parameters (Switch and INTUITY) Integrating fax machines with the INTUITY system requires special setup on the switch. ...
Page 118 - Billing Considerations When Forwarding Faxes; Account Code Length; INTUITY Lodging Release 4 Administration
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 102 Miscellaneous Translations ■ Use the Lodging Administration > FAX Add-on Administration > Guest FAX Profile Administration command to administer...
Page 121 - — Enter a valid extension in the dial plan.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 105 Miscellaneous Translations Attendant Console (Switch) Use the add attendant command to administer an attendant console. For most installations, there ...
Page 122 - Attendant Console Button Layouts (Switch); shows the recommended button layout if you have voice messaging.; Figure 24. Console Buttons with Voice Messaging
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 106 Miscellaneous Translations Attendant Console Button Layouts (Switch) The attendant console feature buttons are assigned using the change attendant 1 c...
Page 123 - Figure 25. Console Buttons Without Voice Messaging
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 107 Miscellaneous Translations Figure 25 shows the recommended button layout if you do not have voice messaging. The shaded buttons are different from the...
Page 124 - Automatic Wakeup Calls are reported)
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 108 Miscellaneous Translations ■ check-in (Check In) ■ check-out (Check Out) ■ occ-rooms (Occupd Rooms) ■ maid-stat (Maid Status) ■ directory (Integ Dirct...
Page 125 - must be enabled see; Figure 26. Console Buttons for Display Features
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 109 Miscellaneous Translations ■ vip-chkin (VIP Check In) (the Custom Selection of DID Numbers feature must be enabled; see page 143 ) ■ did-remove (DID R...
Page 126 - Calls in Queue Warning
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 110 Miscellaneous Translations Attendant Backup (Switch) Use the change console-parameters command to administer the Attendant Backup parameters. In addit...
Page 127 - No Answer Timeout; field is set to 10 seconds, and the; Alerting; field is set to 10 seconds, the
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 111 Miscellaneous Translations On Page 2, administer the following: ■ No Answer Timeout — This controls when ringing at the console will stop after a call...
Page 132 - Attendant Backup feature)
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 116 Miscellaneous Translations Backup Telephone Button Layouts (Switch) The telephones used for the Attendant Backup feature should have several of the sa...
Page 133 - show a typical setup if you had three
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 117 Miscellaneous Translations Figure 27 , Figure 28 , and Figure 29 show a typical setup if you had three telephones used as backups to the attendant con...
Page 135 - Figure 28. Second Backup Telephone Button Layout (Model 6408)
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 119 Miscellaneous Translations Figure 28. Second Backup Telephone Button Layout (Model 6408) Figure 29. Third Backup Telephone Button Layout (Model 6408) ...
Page 136 - Mailboxes for AUDIX Subscribers (INTUITY); for more information about other options on these screens. These
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 120 Miscellaneous Translations Mailboxes for AUDIX Subscribers (INTUITY) The following screens show an example of how to administer mailboxes for office s...
Page 137 - Message Waiting Indicator
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 121 Miscellaneous Translations Guest Room Telephones (Switch) Use the add station command to add guest room telephones. Once you have created one telephon...
Page 138 - Room
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 122 Miscellaneous Translations On Page 3: ■ Room — Enter the room number. When the hospitality parameter Display Room Information in Call Display is enabl...
Page 139 - Display Room Information in Call Display
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 123 Miscellaneous Translations Use the change system-parameters hospitality command to determine whether guest room information will be shown on digital d...
Page 140 - Administering Caller ID; Protocol for Caller ID Analog Terminals
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 124 Miscellaneous Translations Administering Analog Caller ID (Switch) The TN2793B and TN793B analog line circuit packs can be administered to deliver Inc...
Page 141 - Administering Caller ID Station Options; — Enter y to enable Caller ID for this telephone.; Caller ID Message Waiting Indication; — Enter y to enable; This administration is independent of the
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 125 Miscellaneous Translations Administering Caller ID Station Options Use the add station or change station commands to administer the Caller ID options ...
Page 142 - Station
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 126 Miscellaneous Translations Suite Telephones (Switch) There are two features that better enable the setup of suite telephones: Suite Check-In and Stati...
Page 143 - Enabling Suite Check-In
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 127 Miscellaneous Translations Enabling Suite Check-In Use the change system-parameters hospitality command, Page 3, to enable the Suite Check-In feature....
Page 144 - Administering Station Hunt Before Coverage
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 128 Miscellaneous Translations The following screen shows how you would then administer station hunting from secondary extension 7887 to secondary extensi...
Page 145 - Considerations
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 129 Miscellaneous Translations Considerations There are some considerations when setting up suite telephones. ■ Automatic Selection of DID Numbers and Cus...
Page 146 - Message Lamp Ext
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 130 Miscellaneous Translations ■ Dial by Name Secondary extensions that are checked in as part of a suite have an asterisk (*) inserted before the name th...
Page 147 - PMS Synchronization
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 131 Miscellaneous Translations ■ PMS Synchronization In some cases, the PMS database and the switch database may get out-of-sync, and the telephones in a ...
Page 148 - document or on the; . You must also use the; field to No. This means that the; “INTUITY Lodging-to-PMS Translations” on
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 132 Miscellaneous Translations Mailboxes for Guest Rooms (INTUITY) Guest room mailboxes are handled differently depending on which type of messaging link ...
Page 149 - To record each of the announcements, do the following:
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 133 Miscellaneous Translations Recorded Announcements (Switch) Use the change announcements command to assign extension numbers to be used for recorded an...
Page 150 - Hang up when finished recording the message.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 134 Miscellaneous Translations 4. Hang up when finished recording the message. NOTE: The system records the sound of the receiver returning to the station...
Page 151 - Announcement Type
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 135 Miscellaneous Translations Use the change system-parameters hospitality command to administer options associated with recorded announcements. On Page ...
Page 152 - — The; field appears only when the voice-; The
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 136 Miscellaneous Translations — The Default Announcement Extension field appears only when the mult-integ announcement type is used. This indicates the d...
Page 153 - Time before Off-hook Alert
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 137 Miscellaneous Translations Emergency Access to Attendant (Switch) Use the display system-parameters customer-options command, Page 3, to verify that t...
Page 156 - The options for Crisis Alert to Pager include the following:
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 140 Miscellaneous Translations In this second example, Preference 1 of Pattern 6 is used when guests dial 911. Pattern 6 deletes the two digits dialed (11...
Page 158 - COR; — Enter y for every trunk group that the customer wishes to; Dial Access
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 142 Miscellaneous Translations Trunk Groups (Switch) Use the add trunk-group command to assign each trunk group. For more information on administering tru...
Page 159 - Automatic Selection of DID Numbers, or; GuestWorks and DEFINITY ECS Property
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 143 Miscellaneous Translations Assigning DID Numbers to Guest Rooms (Switch) Front desk personnel can assign a DID number to a guest room when the guest c...
Page 160 - To administer this feature, do the following:
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 144 Miscellaneous Translations To administer this feature, do the following: ■ Enable the Automatic Selection of DID Numbers and the Custom Selection of V...
Page 161 - Assigning the DID Numbers; When you first assign the DID numbers, the
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 145 Miscellaneous Translations Assigning the DID Numbers Use the add station XXXX command to assign the DID numbers. Use a block of unassigned extensions ...
Page 162 - Assigning DID Number Feature Buttons; “Attendant Console Button Layouts (Switch)” on
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 146 Miscellaneous Translations Assigning DID Number Feature Buttons Assign the following feature buttons to use the DID number features: ■ did-view ■ did-...
Page 163 - Number Rotation for Automatic Selection of DID Numbers
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 147 Miscellaneous Translations ■ Number Rotation for Automatic Selection of DID Numbers Initially, the DID numbers are assigned during check-in in the ord...
Page 164 - Extension to
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 148 Miscellaneous Translations Automatic Wakeup Options (Switch) Automatic Wakeup is a standard feature when hospitality is enabled on the Customer Option...
Page 165 - Routing
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 149 Miscellaneous Translations ■ The speech synthesizer circuit pack allows a guest to set up a wakeup call. If the speech synthesizer is unavailable (bus...
Page 166 - DEFINITY BCS and GuestWorks Call Vectoring Guide.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 150 Miscellaneous Translations Call Vectoring (Switch) NOTE: If you use a vector to route calls to a location outside of your hotel, the COR of the vector...
Page 169 - The Dial by Name feature
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 153 Miscellaneous Translations Dial by Name (Switch) The Dial by Name feature allows you to “dial” someone by entering the person’s name from your touch-t...
Page 173 - Description
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 157 Switch-to-INTUITY Translations Switch-to-INTUITY Translations Table 11 is a checklist of the translations and tests that must be done to administer th...
Page 175 - Assign Node Names
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 159 Switch-to-INTUITY Translations Assign Node Names Using the change node-names audix-msa command, assign a node name and IP address for the INTUITY syst...
Page 176 - Assign IP Interfaces
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 160 Switch-to-INTUITY Translations Assign IP Interfaces Use the change ip-interfaces command to administer a C-LAN circuit pack as an IP interface. ■ Enab...
Page 177 - Assign an Ethernet Data Module
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 161 Switch-to-INTUITY Translations Assign an Ethernet Data Module Use the add data-module command to administer an ethernet data module. If you are changi...
Page 178 - Assign a Processor Interface Channel
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 162 Switch-to-INTUITY Translations Assign a Processor Interface Channel Use the change communication-interface processor-channels command to assign a proc...
Page 179 - Route Number
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 163 Switch-to-INTUITY Translations Assign IP Routes (if needed) Use the add ip-route command to set up the IP route(s) from the switch to the INTUITY syst...
Page 181 - UNIX Machine Name
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 165 Switch-to-INTUITY Translations TCP/IP Link (INTUITY) On the INTUITY, you must do the following for the TCP/IP link: ■ Administer the TCP/IP networking...
Page 184 - TCP Port; screen. The default for an INTUITY system is 5002.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 168 Switch-to-INTUITY Translations ■ TCP Port — Enter the TCP port number (5002 or 6001-6999). This must match the Interface Channel field of the switch P...
Page 185 - Testing the TCP/IP Link; board
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 169 Switch-to-INTUITY Translations Testing the TCP/IP Link The following tests can be run from the switch to test the link to the INTUITY: ■ ping node-nam...
Page 186 - status link; is the TCP/IP link number. In this example of; XXXX; is the extension number of the
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 170 Switch-to-INTUITY Translations ■ status link X , where X is the TCP/IP link number. In this example of Page 1, the system shows that the link is conne...
Page 187 - is the; list measurements clan ethernet
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 171 Switch-to-INTUITY Translations ■ trace-route ip-address address board CCs , where address is the INTUITY IP address, and CCs is the equipment location...
Page 188 - Customer/Services Administration > Diagnostics > Switch Link
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 172 Switch-to-INTUITY Translations The following tests can be run from the INTUITY system to test the link to the switch: ■ Customer/Services Administrati...
Page 189 - Diagnostics > Send & Receive Test Packets; After entering the switch IP address, press; Diagnostics > View Packet Statistics; Continue with
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 173 Switch-to-INTUITY Translations ■ Customer/Services Administration > Diagnostics > TCP/IP Diagnostics > Send & Receive Test Packets After ...
Page 190 - Enable Link
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 174 Switch-to-INTUITY Translations X.25 Signaling The X.25 PI link requires administration on both the switch and the INTUITY. Only the si and r systems c...
Page 191 - Data Module on an r System; system to administer the data; field to n at this time. After you have set up the; processor interface channel, you must go back and enable the link.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 175 Switch-to-INTUITY Translations The following table is an example of how you can administer the processor interface channels (your extensions will diff...
Page 192 - Processor Channels
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 176 Switch-to-INTUITY Translations Processor Channels Use the change communication-interface processor-channels command to administer the processor channe...
Page 193 - Checking the Switch Link; Country
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 177 Switch-to-INTUITY Translations X.25 Link (INTUITY) Checking the Switch Link Use the Customer/Services Administration > Diagnostics > Switch Inte...
Page 195 - Testing the X.25 Link; status processor-channels
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 179 Switch-to-INTUITY Translations Administer the Switch Interface (R5) Use the Switch Interface Administration command on the INTUITY to administer the l...
Page 196 - “INTUITY AUDIX Voice Ports (Switch)” on page 183
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 180 Switch-to-INTUITY Translations ■ status link X , where X is the X.25 link number. The following tests can be run from the INTUITY to test the link to ...
Page 197 - Mode Code Integration; Enabling the Mode Code feature; DEFINITY ECS; Mode Code Interface
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 181 Switch-to-INTUITY Translations Mode Code Integration The Mode Code Integration link requires administration on both the switch and the INTUITY. Any sw...
Page 199 - DEFINITY ECS System Description
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 183 Switch-to-INTUITY Translations INTUITY AUDIX Voice Ports (Switch) Use the add station command to administer the voice ports that are linked to the INT...
Page 200 - LWC Reception; Enter none when using Mode Code integration.; LWC Activation; y when using Mode Code integration.; Switchhook Flash; — Enter n when using Mode Code; Adjunct Supervision; — Enter y if Message Manager is not being
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 184 Switch-to-INTUITY Translations The following is an example of Page 1 when Mode Code Integration is installed. On Page 2: ■ LWC Reception — Enter audix...
Page 201 - Line Appearance
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 185 Switch-to-INTUITY Translations On Page 3, set the Line Appearance field to call-appr. After you assign the first port, use the duplicate station comma...
Page 202 - — Enter a name for this group.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 186 Switch-to-INTUITY Translations Hunt Groups for INTUITY AUDIXVoice Ports (Switch) Use the add hunt-group command to administer the INTUITY AUDIX voice ...
Page 203 - Message Center; none if using Mode Code integration.; Calling Party Number to INTUITY AUDIX; — Enter n except when; this feature is active on the INTUITY system.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 187 Switch-to-INTUITY Translations On Page 2: ■ Message Center — Enter audix if using TCP/IP or X.25 signaling. Enter none if using Mode Code integration....
Page 204 - Extensions for Guest Message Retrieval (Switch); “Services to Phone
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 188 Switch-to-INTUITY Translations Extensions for Guest Message Retrieval (Switch) The way guests retrieve their messages is to call an extension that is ...
Page 206 - Channel Numbers
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 190 Switch-to-INTUITY Translations INTUITY AUDIX Voice Ports (INTUITY) Do the following to assign the voice port extension numbers to each activated voice...
Page 207 - SERVICE NAME
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 191 Switch-to-INTUITY Translations 13. Press to save the assignment. An acknowledgement message is displayed. Press to continue. 14. Press repeatedly to r...
Page 208 - Services to Phone Number Mapping (INTUITY); Called Numbers
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 192 Switch-to-INTUITY Translations Services to Phone Number Mapping (INTUITY) You must map the extension numbers used to retrieve and leave voice mail mes...
Page 210 - Testing the Switch-to-INTUITY Voice Ports; — In-Service (Inserv) — The channel is ready to accept telephone
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 194 Switch-to-INTUITY Translations Testing the Switch-to-INTUITY Voice Ports Use the Voice System Administration > Voice Equipment command to check the...
Page 211 - Use a hard-wired link between the MAP and the PMS voice messaging
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 195 INTUITY Lodging-to-PMS Translations INTUITY Lodging-to-PMS Translations There are two ways that the INTUITY Lodging software and the PMS software can ...
Page 212 - PMS Interface for GuestWorks; Enable the feature on the switch
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 196 INTUITY Lodging-to-PMS Translations PMS Interface for GuestWorks To administer the PMS Interface for GuestWorks, you must do the following: ■ Enable t...
Page 213 - Attendant Extensions; — Enter 0 for the attendant console, the; Primary Attendant
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 197 INTUITY Lodging-to-PMS Translations Once the software is installed, use the Lodging Administration > System Parameter Administration command to adm...
Page 214 - Stand-Alone Interface Link; Forward PMS Messages to Intuity Lodging
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 198 INTUITY Lodging-to-PMS Translations Stand-Alone Interface Link To administer the stand-alone interface link, do the following: ■ Disable the integrate...
Page 216 - Message Lamp Controlled By; — This should be set to LDG if you
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 200 INTUITY Lodging-to-PMS Translations ■ Message Lamp Controlled By — This should be set to LDG if you want INTUITY Lodging to control the guest room mes...
Page 218 - gives a list of PMS alarm codes, the event IDs, a description of the
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 202 INTUITY Lodging-to-PMS Translations Table 12 gives a list of PMS alarm codes, the event IDs, a description of the problem, and a method to clear the p...
Page 219 - “Mailboxes for Guest Rooms (INTUITY)” on page 132
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 203 INTUITY Lodging-to-PMS Translations Use the following procedure to test the voice mailboxes for the guest rooms: NOTE: When using TCP/IP or X.25 signa...
Page 221 - Primary Output Format
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 205 Switch-to-Call Accounting Translations Switch-to-Call Accounting Translations You must assign the link between the switch and the INTUITY, administer ...
Page 222 - CDR Account Code Length; Testing the Switch-to-Call Accounting Link; To test the CDR link, use the status cdr-link command on the switch.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 206 Switch-to-Call Accounting Translations ■ CDR Account Code Length — When setting up billing for forwarding faxes (see “Billing Considerations When Forw...
Page 224 - Hospitality Parameters
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 208 Switch-to-PMS Link Translations Switch-to-PMS Link Translations Administration of the switch-to-PMS link includes the following: ■ Hospitality paramet...
Page 225 - Names
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 209 Switch-to-PMS Link Translations ■ If the PMS Protocol Mode is transparent (also known as Names protocol), set the Seconds before PMS Link Idle Timeout...
Page 227 - whether the coverage paths are 3 or 4 digits long.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 211 Switch-to-PMS Link Translations ■ The Number of Digits in PMS Coverage Path field indicates whether the coverage paths are 3 or 4 digits long. change ...
Page 228 - Link Connectivity Administration
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 212 Switch-to-PMS Link Translations Link Connectivity Administration To administer the switch-to-PMS link using a DCP data module, do the following: ■ Adm...
Page 229 - Data Modules
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 213 Switch-to-PMS Link Translations Data Modules Use the add data-module command to administer the data module connected between the switch and the PMS. H...
Page 230 - Number of Housekeeper ID Digits
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 214 Switch-to-PMS Link Translations Use the change system-parameters hospitality command to define whether the housekeeping staff will use IDs, and to adm...
Page 231 - Controlled Restrictions; . You can also assign; GuestWorks and DEFINITY ECS Hospitality
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 215 Switch-to-PMS Link Translations Controlled Restrictions When Controlled Restrictions are applied to guest rooms, calls made to those rooms or from tho...
Page 232 - “Appendix C — List PMS Down Events” on page 245
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 216 Switch-to-PMS Link Translations Testing the Switch-to-PMS Link To test the switch-to-PMS link, have the hotel designate a room for testing. Testing th...
Page 233 - “Netcon and Data Module Testing” on page 219
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 217 Switch-to-PMS Link Translations Switch-to-PMS Link Testing with theRS232 Mini-Tester Using the RS232 Mini-Tester (see the Note on page 5 ), check the ...
Page 235 - Netcon and Data Module Testing
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 219 Switch-to-PMS Link Translations Netcon and Data Module Testing If the switch-to-PMS link uses TCP/IP, skip this test. To test the netcon and the data ...
Page 236 - PMS Testing and Status
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 220 Switch-to-PMS Link Translations PMS Testing and Status Use the test pms command to test the PMS link. If the link is not active, this command sometime...
Page 237 - Database Swap Testing; Database
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 221 Switch-to-PMS Link Translations Database Swap Testing To test database swapping, do the following: 1. Busy-out the PMS link using the busyout pms-link...
Page 238 - “Appendix C — List PMS Down Events”
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 222 Switch-to-PMS Link Translations Check-In and Check-Out Testing To test check-in and check-out, do the following: 1. Do a check-in for the test room fr...
Page 239 - Message Waiting Testing; Run the status station XXXX command again.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 223 Switch-to-PMS Link Translations Message Waiting Testing You must test manual message waiting and voice messaging (if installed). To test manual messag...
Page 240 - Leave a message after the greeting and tone.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 224 Switch-to-PMS Link Translations To test voice messaging by retrieving the message from the test room, do the following: 1. Call the test room. 2. Leav...
Page 241 - Leave another message after the greeting and tone.
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 225 Switch-to-PMS Link Translations To test voice messaging by retrieving the message from the attendant console, do the following: 1. Call the test room....
Page 242 - Controlled Restrictions Testing; To test Controlled Restrictions, do the following:
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 226 Switch-to-PMS Link Translations Controlled Restrictions Testing To test Controlled Restrictions, do the following: 1. From the PMS terminal, activate ...
Page 243 - Housekeeping Status Testing
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 227 Switch-to-PMS Link Translations Housekeeping Status Testing To verify that the housekeeping status is updated, do the following: 1. Using a telephone ...
Page 244 - PMS Log Endpoint
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 228 Printer Translations (Switch) Printer Translations (Switch) To translate a printer, do the following: ■ Administer the printer data module extension n...
Page 246 - Port
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 230 Printer Translations (Switch) In the example below, the same printer is used for journal/schedule printing and log printing. If you have two different...
Page 247 - Testing the Journal/PMS Log or System Printer
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Translations and Testing 231 Printer Translations (Switch) Testing the Journal/PMS Log or System Printer Using the RS232 Mini-Tester (see the Note on page 5 ), check the status of...
Page 253 - Testing the Switch; “Attendant Console Button Layouts
Continuing with the Switch Installation 237 Testing the Switch GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Continuing with the Switch Installation This section contains procedures that you must complete after you have conne...
Page 254 - Customer Turnover
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Continuing with the Switch Installation 238 Testing Telephones and Other Equipment Testing Telephones and Other Equipment See the appropriate installation document for information...
Page 255 - GuestWorks and DEFINITY ECS; Maintenance; DEFINITY ECS Maintenance for R9r
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Continuing with the Switch Installation 239 Maintenance ■ Remind the customer to provide information about any new telephone numbers and services to the guests, such as instructio...
Page 257 - Appendixes; Appendix A — Parts List
Appendixes 241 Maintenance GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Appendixes Additional information for technicians is provided in the following appendixes: ■ Appendix A — Parts List ■ Appendix B — Connector Pinouts ■ ...
Page 258 - shows many of the parts used with the switch. Use this list as a; Table 13. Parts List
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Appendixes 242 Appendix A — Parts List Appendix A — Parts List Table 13 shows many of the parts used with the switch. Use this list as a reference if you need to order additional ...
Page 259 - Table 13. Parts List —; Continued; Part
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Appendixes 243 Appendix A — Parts List Category 5 RJ45 modular cords 5 ft.10 ft.15 ft.25 ft.50 ft.100 ft.200 ft.300 ft. 10774806310774810510774818810774232210774233010774823810774...
Page 260 - Appendix B — Connector Pinouts
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Appendixes 244 Appendix B — Connector Pinouts Appendix B — Connector Pinouts Connections from the Equinox card on the MAP to the hospitality adjuncts (PMS or call accounting) can ...
Page 261 - Appendix C — List PMS Down Events; is a listing of the events and their; Table 14. PMS Down Events
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Appendixes 245 Appendix C — List PMS Down Events Appendix C — List PMS Down Events Whenever an error occurs between the switch and the PMS, a log of the event is kept on the switc...
Page 262 - Table 14. PMS Down Events —; Event
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Appendixes 246 Appendix C — List PMS Down Events from stn, code 3 Housekeeping from station; process code 3 from stn, code 4 Housekeeping from station; process code 4 from stn, PM...
Page 265 - What data format is expected by the PMS? The choices are:
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Appendixes 249 Appendix E — Xiox Call Accounting Format Appendix E — Xiox Call Accounting Format This appendix provides information about the Xiox call accounting posting interfac...
Page 266 - The following table describes this format:; Position
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Appendixes 250 Appendix E — Xiox Call Accounting Format The following is a sample of Format 0 (Hobic with 4-digit sequence number): 0001 HTL 02/29 501 13:32 0009 $002.50 650-555-1...
Page 267 - Numerics; xi
Index 251 GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 IN Index Numerics 103A Modular Connecting Blocks , 26 105C IDI , 22 105D IDI , 22 3820 Modem , 75 7400A Data Module Options , 49 , 57 , 64 7400B Data Module Options , 50...
Page 268 - xii
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Index 252 Call Forwarding , 90 Guest Message Retrieval , 189 Call Record Format Homisco , 248 Xiox , 249 Call Vectoring , 150 , 153 , 238 Caller ID , 124 Message Waiting Indicatio...
Page 269 - xiii
GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Index 253 G Guest Information Display , 123 Mailboxes , 132 , 203 Message Retrieval , 188 Rooms , 121 GuestWorks Interface Link , 196 H Hardware Options , xiii Homisco , 6 , 15 , ...
Page 273 - We’d like your opinion.; GuestWorks
We’d like your opinion. We welcome your feedback on this document. Your comments can be of great value in helping us improve our documentation. GuestWorks ® and DEFINITY ® ECS Release 9 Technician Handbook for Hospitality Installations555-231-743, Issue 1, November 2000 1. Please rate the effectiven...
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