Avaya 555-231-743 - Manual

Avaya 555-231-743

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Table of Contents:

  • Page 3 – Contents; Contents iii
  • Page 6 – Translations and Testing
  • Page 9 – Continuing with the Switch Installation
  • Page 11 – About This Handbook; This handbook provides instructions for installing GuestWorks; Suggested Training
  • Page 12 – Reasons for Issue; This document replaces the; GuestWorks Issue 6 Technician Handbook; To update all information related to Release 9 of the DEFINITY ECS; Conventions; The following conventions are used in this handbook:
  • Page 13 – change system-parameters hospitality; Queue Length; Related Documents
  • Page 14 – and
  • Page 17 – Hospitality Features
  • Page 19 – Installing the System; Overview; Before you connect the switch to the hospitality adjuncts (see
  • Page 20 – Installation Checklist; Procedure
  • Page 21 – Additional Parts and Test Equipment; Analog line used to place test calls.
  • Page 22 – Planning and Preparing the Site; “Appendix D — Homisco Call Record Format” on page 248
  • Page 23 – DEFINITY ECS System
  • Page 24 – illustrates an overall view of a hospitality solution.
  • Page 25 – Unpacking the Equipment; Unpack the equipment.; DEFINITY ECS Installation,; For SCC installations, see Chapter 1 of; For MCC installations, see Chapter 1 of; DEFINITY ECS Installation and; INTUITY installation documents.
  • Page 26 – Installing the Management Terminal
  • Page 27 – Connecting a PC to the Switch; PC with keyboard and monitor; Cabling Diagram; Direct PC Connection to the Switch
  • Page 28 – Activating the Systems; craft
  • Page 29 – csi; systems that have a C-LAN
  • Page 30 – These options can be enabled only with the; init; login ID. Contact technical
  • Page 31 – Connecting the Hospitality Adjuncts; printer
  • Page 32 – Printers
  • Page 33 – Overall Hospitality Connectivity; Figure 2; Figure 2. Overall Hospitality Connectivity
  • Page 34 – Matrix for Cabling Diagrams; In; Equipment
  • Page 35 – Parts List; “Appendix A —; Distance Limits; Figure 5
  • Page 36 – Figure 3
  • Page 37 – The C-LAN circuit pack ethernet lead designations are as follows:; Crossover Wiring; Alternate Crossover Wiring; Block
  • Page 38 – Integration)” on page 24
  • Page 39 – “Appendix A — Parts List” on page 242; Figure 6
  • Page 40 – “Switch-to-INTUITY Voice Port Connections” on page 25; DEFINITY ECS Administrator’s Guide
  • Page 41 – Figure 7
  • Page 42 – INTUITY
  • Page 43 – Figure 7. IVC6 and IVC6A Tip/Ring Card Switch Settings
  • Page 44 – Figure 8. NGTR Tip/Ring Card Switch Settings
  • Page 45 – Figure 9
  • Page 46 – “INTUITY Lodging-to-PMS Translations” on page 195; “Appendix B — Connector Pinouts”
  • Page 48 – shows this connection.
  • Page 49 – Test Procedure
  • Page 50 – DCE port
  • Page 51 – or; Cable of a; system labeled as J2); “Switch-to-Call Accounting Link using DCP Data
  • Page 52 – DCE port on a; DCE Port
  • Page 55 – DCP Data Modules” on page 46
  • Page 56 – shows the connection between the DCE port on a; Xiox Call Accounting System Link Using the DCE Port
  • Page 59 – Call Accounting Link using DCP Data Modules” on page 46
  • Page 62 – Table 4
  • Page 63 – shows the connection between the switch and the call accounting; Figure 15. Call Accounting Link using DCP Data Modules
  • Page 64 – OK
  • Page 65 – 400B Plus Data Module User’s Guide; 400A Options for Switch-to-Call Accounting Link; Option; Set Option Displays
  • Page 66 – 400B Data Module User’s Guide
  • Page 67 – INTUITY Lodging Call Accounting-to-PMS Link
  • Page 69 – call accounting PC to the call accounting port on the PMS; shows the connection between the Xiox call accounting PC and a PMS.
  • Page 71 – shows the connection between the switch and the PMS.; Figure 18. PMS Link Using a Data Module
  • Page 72 – Module User’s Guide
  • Page 73 – Set Interface
  • Page 74 – User’s Guide
  • Page 77 – Journal/PMS Log or System Printer Connections
  • Page 78 – system printer to the switch using a data module.; Figure 19. Printer Connections Using a Data Module
  • Page 82 – Okidata Model ML321T Journal/PMS Log Printer Options; After setting the options, press SHIFT + SEL to save the settings.; Item
  • Page 83 – Press SHIFT + SEL to enter the Menu Mode.; Okidata Model ML321T System Printer Options
  • Page 84 – Group
  • Page 87 – Printer Connection on the INTUITY; shows how to connect a printer to the MAP.; Figure 20. Printer Connection on the INTUITY
  • Page 89 – shows how the INADS port is connected to an SCC or MCC switch.; Figure 21. INADS Connection for Remote Access to SCC or MCC Switch; shows how the INADS port is connected to a CMC switch.; Figure 22. INADS Connection for Remote Access to CMC Switch
  • Page 90 – INADS Registration; DEFINITY ECS Installation, Upgrades; for more information on modem
  • Page 91 – MAP Remote Access Connections
  • Page 92 – shows how to connect the Paradyne Comsphere 3820 modems to the; Figure 23. MAP Remote Access Connections
  • Page 93 – INADS Alarm Origination Download
  • Page 96 – Checklist; Table 9; Translation Checklist
  • Page 97 – Miscellaneous Translations; Table 10. Checklist for Miscellaneous Translations
  • Page 98 – Management > UNIX Date and Time command to set the time and date; The switch time of day and date should already be set. See
  • Page 99 – Dial by Name Special Application (Switch)
  • Page 100 – Local Node; to 1. For more information about the Dial Plan feature, see the; “Hospitality Parameters” on page 208
  • Page 101 – If you change the
  • Page 105 – Do not assign Client Room COS of any of the following:
  • Page 107 – INTUITY AUDIX voice ports and hunt groups (COR 35 similar setup as
  • Page 109 – This is an example COR for the guest services.
  • Page 110 – This is an example COR for an outgoing trunk group.
  • Page 111 – This is an example COR for an incoming trunk group.
  • Page 112 – Calling Party; field, use outward if outcalling and faxes are not being used.
  • Page 114 – Type; INTUITY Messaging Solutions; for more information about the other options on these screens.; was y on Page 1, change the following on Page 2:; Voice Mail Message, Maximum Length
  • Page 115 – for more information about other options on these screens.
  • Page 116 – Transfer Type
  • Page 117 – “Hunt Groups for INTUITY AUDIX Voice Ports (Switch)” on
  • Page 118 – Billing Considerations When Forwarding Faxes; Account Code Length; INTUITY Lodging Release 4 Administration
  • Page 121 – — Enter a valid extension in the dial plan.
  • Page 122 – Attendant Console Button Layouts (Switch); shows the recommended button layout if you have voice messaging.; Figure 24. Console Buttons with Voice Messaging
  • Page 123 – Figure 25. Console Buttons Without Voice Messaging
  • Page 124 – Automatic Wakeup Calls are reported)
  • Page 125 – must be enabled see; Figure 26. Console Buttons for Display Features
  • Page 126 – Calls in Queue Warning
  • Page 127 – No Answer Timeout; field is set to 10 seconds, and the; Alerting; field is set to 10 seconds, the
  • Page 132 – Attendant Backup feature)
  • Page 133 – show a typical setup if you had three
  • Page 135 – Figure 28. Second Backup Telephone Button Layout (Model 6408)
  • Page 136 – Mailboxes for AUDIX Subscribers (INTUITY); for more information about other options on these screens. These
  • Page 137 – Message Waiting Indicator
  • Page 138 – Room
  • Page 139 – Display Room Information in Call Display
  • Page 140 – Administering Caller ID; Protocol for Caller ID Analog Terminals
  • Page 141 – Administering Caller ID Station Options; — Enter y to enable Caller ID for this telephone.; Caller ID Message Waiting Indication; — Enter y to enable; This administration is independent of the
  • Page 142 – Station
  • Page 143 – Enabling Suite Check-In
  • Page 144 – Administering Station Hunt Before Coverage
  • Page 145 – Considerations
  • Page 146 – Message Lamp Ext
  • Page 147 – PMS Synchronization
  • Page 148 – document or on the; . You must also use the; field to No. This means that the; “INTUITY Lodging-to-PMS Translations” on
  • Page 149 – To record each of the announcements, do the following:
  • Page 150 – Hang up when finished recording the message.
  • Page 151 – Announcement Type
  • Page 152 – — The; field appears only when the voice-; The
  • Page 153 – Time before Off-hook Alert
  • Page 156 – The options for Crisis Alert to Pager include the following:
  • Page 158 – COR; — Enter y for every trunk group that the customer wishes to; Dial Access
  • Page 159 – Automatic Selection of DID Numbers, or; GuestWorks and DEFINITY ECS Property
  • Page 160 – To administer this feature, do the following:
  • Page 161 – Assigning the DID Numbers; When you first assign the DID numbers, the
  • Page 162 – Assigning DID Number Feature Buttons; “Attendant Console Button Layouts (Switch)” on
  • Page 163 – Number Rotation for Automatic Selection of DID Numbers
  • Page 164 – Extension to
  • Page 165 – Routing
  • Page 166 – DEFINITY BCS and GuestWorks Call Vectoring Guide.
  • Page 169 – The Dial by Name feature
  • Page 173 – Description
  • Page 175 – Assign Node Names
  • Page 176 – Assign IP Interfaces
  • Page 177 – Assign an Ethernet Data Module
  • Page 178 – Assign a Processor Interface Channel
  • Page 179 – Route Number
  • Page 181 – UNIX Machine Name
  • Page 184 – TCP Port; screen. The default for an INTUITY system is 5002.
  • Page 185 – Testing the TCP/IP Link; board
  • Page 186 – status link; is the TCP/IP link number. In this example of; XXXX; is the extension number of the
  • Page 187 – is the; list measurements clan ethernet
  • Page 188 – Customer/Services Administration > Diagnostics > Switch Link
  • Page 189 – Diagnostics > Send & Receive Test Packets; After entering the switch IP address, press; Diagnostics > View Packet Statistics; Continue with
  • Page 190 – Enable Link
  • Page 191 – Data Module on an r System; system to administer the data; field to n at this time. After you have set up the; processor interface channel, you must go back and enable the link.
  • Page 192 – Processor Channels
  • Page 193 – Checking the Switch Link; Country
  • Page 195 – Testing the X.25 Link; status processor-channels
  • Page 196 – “INTUITY AUDIX Voice Ports (Switch)” on page 183
  • Page 197 – Mode Code Integration; Enabling the Mode Code feature; DEFINITY ECS; Mode Code Interface
  • Page 199 – DEFINITY ECS System Description
  • Page 200 – LWC Reception; Enter none when using Mode Code integration.; LWC Activation; y when using Mode Code integration.; Switchhook Flash; — Enter n when using Mode Code; Adjunct Supervision; — Enter y if Message Manager is not being
  • Page 201 – Line Appearance
  • Page 202 – — Enter a name for this group.
  • Page 203 – Message Center; none if using Mode Code integration.; Calling Party Number to INTUITY AUDIX; — Enter n except when; this feature is active on the INTUITY system.
  • Page 204 – Extensions for Guest Message Retrieval (Switch); “Services to Phone
  • Page 206 – Channel Numbers
  • Page 207 – SERVICE NAME
  • Page 208 – Services to Phone Number Mapping (INTUITY); Called Numbers
  • Page 210 – Testing the Switch-to-INTUITY Voice Ports; — In-Service (Inserv) — The channel is ready to accept telephone
  • Page 211 – Use a hard-wired link between the MAP and the PMS voice messaging
  • Page 212 – PMS Interface for GuestWorks; Enable the feature on the switch
  • Page 213 – Attendant Extensions; — Enter 0 for the attendant console, the; Primary Attendant
  • Page 214 – Stand-Alone Interface Link; Forward PMS Messages to Intuity Lodging
  • Page 216 – Message Lamp Controlled By; — This should be set to LDG if you
  • Page 218 – gives a list of PMS alarm codes, the event IDs, a description of the
  • Page 219 – “Mailboxes for Guest Rooms (INTUITY)” on page 132
  • Page 221 – Primary Output Format
  • Page 222 – CDR Account Code Length; Testing the Switch-to-Call Accounting Link; To test the CDR link, use the status cdr-link command on the switch.
  • Page 224 – Hospitality Parameters
  • Page 225 – Names
  • Page 227 – whether the coverage paths are 3 or 4 digits long.
  • Page 228 – Link Connectivity Administration
  • Page 229 – Data Modules
  • Page 230 – Number of Housekeeper ID Digits
  • Page 231 – Controlled Restrictions; . You can also assign; GuestWorks and DEFINITY ECS Hospitality
  • Page 232 – “Appendix C — List PMS Down Events” on page 245
  • Page 233 – “Netcon and Data Module Testing” on page 219
  • Page 235 – Netcon and Data Module Testing
  • Page 236 – PMS Testing and Status
  • Page 237 – Database Swap Testing; Database
  • Page 238 – “Appendix C — List PMS Down Events”
  • Page 239 – Message Waiting Testing; Run the status station XXXX command again.
  • Page 240 – Leave a message after the greeting and tone.
  • Page 241 – Leave another message after the greeting and tone.
  • Page 242 – Controlled Restrictions Testing; To test Controlled Restrictions, do the following:
  • Page 243 – Housekeeping Status Testing
  • Page 244 – PMS Log Endpoint
  • Page 246 – Port
  • Page 247 – Testing the Journal/PMS Log or System Printer
  • Page 253 – Testing the Switch; “Attendant Console Button Layouts
  • Page 254 – Customer Turnover
  • Page 255 – GuestWorks and DEFINITY ECS; Maintenance; DEFINITY ECS Maintenance for R9r
  • Page 257 – Appendixes; Appendix A — Parts List
  • Page 258 – shows many of the parts used with the switch. Use this list as a; Table 13. Parts List
  • Page 259 – Table 13. Parts List —; Continued; Part
  • Page 260 – Appendix B — Connector Pinouts
  • Page 261 – Appendix C — List PMS Down Events; is a listing of the events and their; Table 14. PMS Down Events
  • Page 262 – Table 14. PMS Down Events —; Event
  • Page 265 – What data format is expected by the PMS? The choices are:
  • Page 266 – The following table describes this format:; Position
  • Page 267 – Numerics; xi
  • Page 268 – xii
  • Page 269 – xiii
  • Page 273 – We’d like your opinion.; GuestWorks
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555-231-743
Issue 1
November 2000

GuestWorks

®

and DEFINITY

®

Enterprise Communications Server

Release 9
Technician Handbook for
Hospitality Installations

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Summary

Page 3 - Contents; Contents iii

GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Contents iii Contents Contents iii About This Handbook xi ■ Suggested Training xi ■ Reasons for Issue xii ■ Conventions xii ■ Related Documents xiii Hospitality Features 1 Install...

Page 6 - Translations and Testing

GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Contents vi Printer Connection on the INTUITY 71 Parts List 71 Cabling Diagram 71 Switch-to-INADS Connections 72 Parts List 72 SCC and MCC 72 CMC 72 Cabling Diagram 73 INADS Regis...

Page 9 - Continuing with the Switch Installation

GuestWorks and DEFINITY ECS Release 9Technician Handbook for Hospitality Installations 555-231-743 Issue 1 November 2000 Contents ix Check-In and Check-Out Testing 222 Message Waiting Testing 223 Controlled Restrictions Testing 226 Housekeeping Status Testing 227 ■ Printer Translations (Switch) 228 ...

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