Avaya 518-456-804 - Manuals

Welcome 7 1 Getting Acquainted Welcome This quick reference is designed to help you program the PARTNER ® Advanced Communications System (ACS) Release 7.0. It provides procedures for customizing your system after it is initially installed and for programming everyday tasks you perform in order to ma...

1 Getting Acquainted System Capacity 9 Quick Reference Guide System Capacity The PARTNER ACS release you have, the carrier you use, and the combination of modules installed, determine the number of available lines and extensions. PARTNER ACS Release 7.0 allows up to 31 lines and up to 48 extensions....

1 Getting Acquainted 10 System Components Quick Reference Guide System Components System Components Description Processor Module Provides the software intelligence that controls the system’s features. It has jacks for five outside lines and nine enhanced tip/ring extensions. The processor also has t...

1 Getting Acquainted System Components 11 Quick Reference Guide Auxiliary Equipment The following table provides a list of other equipment that is available for use with the system. See the PARTNER Advanced Communications System Release 7.0 Installation, Programming, and Use guide for more details. ...

Overview 13 2 Installing Your System Overview This chapter explains how to install the PARTNER Advanced Communications System (ACS) Release 7.0. The installation of the PARTNER ACS involves the following: • Evaluating the environmental requirements • Installing the control unit • Connecting lines an...

2 Installing Your System 14 Evaluating the Environment Quick Reference Guide Evaluating the Environment Before you begin the physical installation of the system, you must check that all environmental factors are within the acceptable ranges. See the PARTNER Advanced Communications System Release 7.0...

2 Installing Your System 16 Installing the Control Unit Quick Reference Guide Wall-Mounting a 5-Slot Carrier and Modules Install the 5-slot carrier within 5 feet (1.5 meters) of a properly grounded wall outlet (not controlled by a switch) and the network interface jacks. When you mount the carrier o...

2 Installing Your System 18 Installing the Control Unit Quick Reference Guide Labeling Jacks After you have mounted the control unit on the wall, you must label the line and extension jacks. The line jacks are on the top of the modules, and the extension jacks on the bottom. Follow these steps to la...

2 Installing Your System Installing the Control Unit 19 Quick Reference Guide Grounding the System You ground the system by running a solid copper wire from the processor module to an appropriate earth ground. Follow these steps to ground the system: 1 Attach one end of a #12 AWG or #14 AWG solid co...

2 Installing Your System Installing the Control Unit 21 Quick Reference Guide Initializing the System Before you initialize the system, you may insert any of the supported PC cards: Backup/Restore card, Automatic System Answer/Direct Extension Dial (ASA/DXD) card, PARTNER Voice Messaging Basics card...

2 Installing Your System 22 Installing the Control Unit Quick Reference Guide Checking the LEDs After you power up your system, check the green lights on the fronts of the modules: • If a single light is out, power down the control unit, reseat the module, and then power up the carrier. • If multipl...

2 Installing Your System Connecting Lines and Extensions 23 Quick Reference Guide Connecting Lines and Extensions If the PARTNER system has a T1 module, you must perform the following steps before connecting the lines and extensions: 1 Install the PARTNER ACS R7.0 PC Administration application on yo...

2 Installing Your System Connecting the Loudspeaker Paging System 25 Quick Reference Guide Connecting the Loudspeaker Paging System Perform the steps in this section if you have a loudspeaker paging system. Loudspeaker paging systems allow you to broadcast a message over a large area. The PARTNER sy...

2 Installing Your System Installing the Cover 27 Quick Reference Guide Installing the Cover If you have a 5-slot carrier, it is important to install the cover to keep the modules dust-free and properly seated and the system working efficiently. Perform the following steps to install the cover for th...

2 Installing Your System 28 Connecting Auxiliary Equipment Quick Reference Guide Connecting Auxiliary Equipment You can connect many types of telecommunications devices to your system without expensive adapters or additional telephone lines—for example, answering machines, credit card scanners, and ...

Overview 29 3 Setting Up Your System Overview This chapter explains the basics of programming and the programming of features involved in the setup of the system, including the programming of a voice messaging system. Refer to the PARTNER Advanced Communications System Release 7.0 Installation, Prog...

3 Setting Up Your System 30 System Programming Basics Quick Reference Guide System Programming Basics After the control unit is installed, you set up the system by using a combination of the following two types of programming. Use the System Planning Guide when programming. • System Programming allo...

3 Setting Up Your System 32 System Programming Basics Quick Reference Guide Programming Overlays To do System Programming, you place a Programming Overlay over the dialpad of the system display telephone at extension 10 or 11. (Overlays are provided with the system documentation.) You use the follow...

3 Setting Up Your System System Programming Basics 33 Quick Reference Guide Button Locations When you program from a PARTNER telephone at extension 10 or 11, the button you press on the telephone at the programming extension may be in a different location on the telephone being programmed. The follo...

3 Setting Up Your System System Programming Basics 35 Quick Reference Guide Programming Mode When you are ready to program a system or telephone feature, you must enter programming mode. Follow these steps to enter programming mode. 1 Place the Programming Overlay over the dialpad of the system disp...

3 Setting Up Your System 36 System Programming Basics Quick Reference Guide Using Centralized Telephone Programming Use Centralized Telephone Programming from extension 10 or 11 to program features or store telephone numbers for individual extensions. All features that can be programmed at an extens...

3 Setting Up Your System Setting the Date and Time 37 Quick Reference Guide Setting the Date and Time After supplying power to the control unit, use the following procedures to set the system clock: • System Date (#101) to set the month, day, and year • System Time (#103) to set the hour and minutes...

3 Setting Up Your System Assigning Lines 39 Quick Reference Guide Assigning Lines Use the feature Number of Lines (#104) to determine in Key mode the number of outside lines that are automatically assigned to all system extensions, or to determine in Hybrid mode the number of lines assigned to the m...

3 Setting Up Your System 40 Customizing Extensions Quick Reference Guide Customizing Extensions Use the following features to customize an extension: • Coverage features — Line Coverage Extension (#208), to identify an extension as the “owner” of a specific outside line. A user at the extension can ...

3 Setting Up Your System 42 Changing Settings to Support PBX or Centrex Services Quick Reference Guide Changing Settings to Support PBX or Centrex Services You may need to change some or all of the following features if you want your system to work behind a PBX or Centrex system. Consider the follow...

3 Setting Up Your System Emergency Phone Number List (#406) 43 Quick Reference Guide PBX or Centrex system and PARTNER system restrictions apply. However, PARTNER system dialing permissions do not override PBX or Centrex system restrictions. Speed Dial and Auto Dial Numbers When you program numbers ...

3 Setting Up Your System 44 Voice Messaging Systems Quick Reference Guide 5 Do one of the following: • To enter other telephone numbers, press n to select a different list entry and repeat Steps 3 and 4. • To change the telephone number you just entered, press r and repeat Steps 3 and 4. • To delete...

3 Setting Up Your System Voice Messaging Systems 45 Quick Reference Guide Programming for Voice Messaging Systems PARTNER Messaging requires programming for both the communications system and PARTNER Messaging. Some features must first be programmed on the communications system. Then PARTNER Messagi...

3 Setting Up Your System 46 Voice Messaging Systems Quick Reference Guide • If Automated Attendant Service will be used at night, make sure a Night Service Button (#503) is assigned at extension 10. • Assign appropriate Outgoing Call Restrictions (#401) as well as Allowed Phone Numbers List (#407) o...

Overview 47 4 Programming System Features Overview This chapter describes the programming of a few of the most commonly used system-wide features: • System Speed Dial • Dialing Restrictions and Permissions • Groups of Extensions A table listing all the system-wide features (designated by a # code) a...

4 Programming System Features 48 Dialing Restrictions and Permissions Quick Reference Guide To program System Speed Dial numbers: 1 Press f00 at extension 10 or 11. 2 Select a three-digit code by pressing f and dialing three digits between 600 and 699. 3 Enter the number. For example, to program 555...

4 Programming System Features Dialing Restrictions and Permissions 49 Quick Reference Guide SECURITY ALERT: While procedures that restrict dialing are very effective, absolute protection against misuse cannot be guaranteed. System telephones give you more protection against such misuse than single-l...

4 Programming System Features Groups of Extensions 55 Quick Reference Guide Groups of Extensions Placing extensions into groups allows users to help each other in answering calls. You can set up the groups shown in the following table. Groups of Extensions Group . . . Description . . . Calling Group...

Overview 57 5 Programming Telephone Features Overview As the System Administrator, you should program telephones at individual extensions with certain features. There are two types of telephone programming: • Centralized Telephone Programming—programming individual telephones from extension 10 or 11...

5 Programming Telephone Features 58 Automatic Line Selection Quick Reference Guide Automatic Line Selection This feature determines the line or pool a user is connected to after lifting the handset or turning on the speaker to make a call. The system looks for lines or pools in the order specified b...

5 Programming Telephone Features Extension Name Display 59 Quick Reference Guide 4 Press the line, pool, or i buttons in the desired order. The valid entries for Automatic Line Selection depend upon the type of extension: • Key Extension: Outside system lines, Left Intercom (the factory setting) • P...

5 Programming Telephone Features Line Ringing 61 Quick Reference Guide Line Ringing This feature determines how each outside line or pool assigned to an extension rings. You can specify Immediate Ring, Delayed Ring (telephone rings after a 20-second delay), or No Ring. Delayed Ring is useful for bac...

Overview 63 6 Maintaining Your System Overview Once you have set up your system, you will need to maintain it. For example, changes in your business may require additional lines or extensions. And to prepare for emergencies such as power failures, you will want to back up all your customized feature...

6 Maintaining Your System 64 Backup and Restore Quick Reference Guide Backup and Restore You should back up the system programming periodically especially if you are changing the processor module or upgrading the system, or before and after any major programming changes. You can back up the programm...

6 Maintaining Your System 68 Backup and Restore Quick Reference Guide 4 Press e to start the restore. If the system detects an error before beginning the restore, the bottom line of the display shows one of the following messages: • Insert Card or Insert Valid Card • Bad File or Bad File-Try Again •...

6 Maintaining Your System Battery Replacement 69 Quick Reference Guide Battery Replacement The processor module uses two user-replaceable AAA alkaline batteries. These batteries provide enough power to retain the system programming settings during a power failure for 45 days to six months, depending...

6 Maintaining Your System 70 Using a PC Card Quick Reference Guide Using a PC Card Follow these steps to upgrade your system’s software with a PC card: CAUTION: Before starting, verify that you have batteries installed in the processor module by viewing the display of the telephone at extension 10. ...

6 Maintaining Your System Upgrading 1600 DSL and 012E Module Firmware 73 Quick Reference Guide Upgrading 1600 DSL and 012E Module Firmware PARTNER ACS Release 7.0 provides a firmware upgrade capability for the 1600 DSL module, which is equipped with programmable flash memory. The firmware to upgrade...

6 Maintaining Your System 74 Upgrading T1 Module Firmware Quick Reference Guide Upgrading T1 Module Firmware PARTNER ACS Release 7.0 provides a firmware upgrade capability for the T1 module, which is equipped with programmable flash memory. The firmware to upgrade this module can resides on a Backup...

6 Maintaining Your System Adding New Modules 75 Quick Reference Guide Adding New Modules Adding new modules to an existing 5-slot carrier is very similar to installing the control unit. CAUTION: Before starting, verify that you have batteries installed in the processor module by viewing the display ...

6 Maintaining Your System Replacing Modules 77 Quick Reference Guide 12 Perform the following steps to replace the cover: a Position the carrier cover over the modules so that the openings on the top of the carrier cover align correctly with the tabs at the top of the installed 5-slot carrier and mo...

6 Maintaining Your System Replacing Modules 79 Quick Reference Guide Replacing Modules in a 5-Slot Carrier Replacing a module in a 5-slot carrier involves many of the steps used in installing the modules. CAUTION: Before starting, verify that you have batteries installed in the processor module by v...

6 Maintaining Your System 82 Changing System Settings Quick Reference Guide Changing System Settings If you are upgrading PARTNER ACS Release 7.0 to a newer release by using the PC Card upgrade, all of your system programming settings are converted to work with the new release. However, you may want...

6 Maintaining Your System Adding Lines, Pools, and Extensions 83 Quick Reference Guide Adding Lines, Pools, and Extensions As your business grows or changes, so do your needs for your PARTNER ACS. As you upgrade to newer releases, you must program for new features. As you expand, you can add lines, ...

6 Maintaining Your System Adding Lines, Pools, and Extensions 85 Quick Reference Guide Adding New Pools You can create new pools if your system is operating in Hybrid mode. If you add outside lines for use in a new pool, you may need to use the following features: • Dial Mode (#201) if the new lines...

Overview 87 7 If Something Doesn’t Work Overview This chapter gives you some tips for fixing common problems fast. Your Release Number The software version you have installed on your processor partly determines what your system can do. Before you call the Helpline, identify your software version or ...

7 If Something Doesn’t Work 88 Clearing a Backup-Failure Alarm Quick Reference Guide Clearing a Backup-Failure Alarm If you use Backup Programming—Automatic (#123) or system initiated backups, and the automatic backup fails, a Backup-Failure Alarm message appears (instead of the default day/date/tim...

7 If Something Doesn’t Work 012E Module Power Management 89 Quick Reference Guide 012E Module Power Management The power supply used in the 012E module is adequate to power the 12 ETR ports under normal conditions. However, if too many large PARTNER telephones (such as the PARTNER-34D) are off-hook ...

7 If Something Doesn’t Work T1 Module Problems 95 Quick Reference Guide T1 Module Problems Refer to the PARTNER ACS R7.0 PC Administration online help.

99 System Programming Flow Chart—How to Use 8 System Programming Flow Charts To use the following sets of Flow Charts, follow these instructions first: Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11. • To Start System Programming: — Press f 0 0 — Pres...

100 System Flow Chart—System System Date Dial # 1 0 1 Dial the date (MMDDYY) System Time Dial # 1 0 3 Dial the time (HHMM-24 hr. military time) Number of Lines Dial # 1 0 4 Dial two digits (01–31) (R4 or later) or, Dial two digits (01–19 (Prior R4), for # of outside lines assigned to every extension...

103 System Flow Chart—Extensions Line Assignment Dial # 3 0 1 Dial a system extension # To remove all existing line assignments, press r before selecting a line Dial a line numberDial 1=Assigned 2=Not Assigned 3=Select Button then press a programmable button (to assign the line to that button). If y...

105 System Flow Chart—Dialing Restrictions and Permissions Outgoing Call Restriction Dial # 4 0 1 Dial a system extension #Dial 1=No Restriction 2=Inside Only (intercom)3=Local Only (intercom and local) Press n to program another extension Toll Call Prefix Dial # 4 0 2 Dial 1=0/1 plus Area Code and ...

106 System Flow Chart—Groups Pickup Group Extension Dial # 5 0 1 Dial a group # (1–4)Dial an extension # (10–57)Dial 1=Assigned to group 2=Not Assigned to group Press n to program another extension Calling Group Extensions Dial # 5 0 2 Dial a group # (1–4)Dial an extension # (10–57)Dial 1=Assigned t...

107 System Flow Chart—Auxiliary Equipment Fax Machine Extensions Dial # 6 0 1 Dial a system extension # Dial 1=Assigned 2=Not Assigned Press n to program another extension Music-On-Hold Dial # 6 0 2 Dial 1=Active 2=Not Active Hotline Dial # 6 0 3 Dial the hotline extension # (not ext. 10, 11, or the...

108 System Flow Chart—Auxiliary Equipment (Continued) Remote Administration Password Dial # 7 3 0 No Password (8 dashes display)Active password (up to 8 alphanumeric characters)Password can only be changed at Extension 10 or 11 Music-On-Hold Volume Dial # 6 1 4 Dial 1= 2=3=4=5=6=7= Application Progr...

109 Centralized Telephone Programming Flow Chart—How to Use To use the Centralized Telephone Programming Flow Chart, follow these instructions first: Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11. • To Enter Programming Mode: — Press f 0 0 — Press s s...

110 Centralized Telephone Programming Flow Chart Automatic Line Selection Press * * Press the line/pool/intercom buttons in the desired orderPress * * Key Extension: Outside lines i Pooled Extension: Pool 880 button 1, button 2, i , right i Pools 881-883, individual lines Extension Name Display Pres...

111 Centralized Telephone Programming Flow Chart—Continued Do Not Disturb Press a programmable button with lights Press f 0 1 Direct Line Pickup— Idle LinePress a programmable button with lights Press i 8 Contact Closure 1 Press f Press a programmable button Press f 4 1 Contact Closure 2 Press a pro...

112 Extension Telephone Programming Flow Chart—How to Use To use the Extension Telephone Programming Flow Chart, follow these instructions first: To Program at an extension, use the following procedure: • To Start programming: — Press f 0 0 — The green light next to buttons on which lines or pools a...

113 Extension Telephone Programming Flow Chart Extension Name Display Press i Enter the character codes for the name(See table “Valid Character Entries”) Background Music Press a programmable button Press f 1 9 Personal Speed Dial Numbers Press f Dial a two-digit code (80–99)Dial the phone number—up...

114 Extension Telephone Programming Flow Chart—Continued Do Not Disturb Press a programmable button with lights Press f 0 1 Direct Line Pickup— Idle LinePress a programmable button with lights Press i 8 Contact Closure 1 Press f Press a programmable button Press f 4 1 Contact Closure 2 Press a progr...