Avaya 4624 - Manuals

Contents Issue 1 July 2001 iii ■ Button View 5-4 Viewing the feature programmed on a Line/Feature button 5-4 ■ Call Display 5-5 ■ Call Forwarding 5-5 Temporarily sending your calls to another phone 5-5 Canceling Call Forwarding 5-5 ■ Call Park 5-6 Parking a call at your extension 5-6 Retrieving a pa...

Contents iv Issue 1 July 2001 ■ Program Abbreviated Dialing 5-13 Programming or re-programming a single Abbreviated Dialing button on a Line/Feature button 5-13 Programming or re-programming a single Abbreviated Dialing button on a softkey 5-14 ■ Release 5-15 ■ Ringer Off 5-16 Turning the ringer off...

Contents Issue 1 July 2001 v Chapter 7 - IP Telephone Management Features ■ Introduction 7-1 ■ Interpreting Ringer Tones 7-1 ■ Personalizing Your Telephone's Ringing Pattern 7-3 Selecting a personalized ringing pattern 7-3 ■ Interpreting Indicator Lights 7-3 ■ Testing Your Phone 7-4 Testing the tele...

Issue 1 July 2001 vii About This Document Purpose The DEFINITY ® 4624 IP Telephone User’s Guide describes the 4624 IP Telephone’s operation and functionality. Intended Audience This document is intended for IP telephone users who have a 4624 IP Telephone at their desks. It is not intended to be a te...

About This Document viii Issue 1 July 2001 Document Organization This guide contains the following chapters: Chapter 1, 4624 IP Telephone Description Describes each element on the face of the telephone. Chapter 2, Using Programmable Buttons Explains how to program cer tain Line/Feature buttons for a...

Conventions Used Issue 1 July 2001 ix Conventions Used This guide uses the following textual, symbolic, and typographic conventions to help you interpret information. Symbolic Conventions Typographic Conventions This guide uses the following typographic conventions: Related Documentation/Training An...

Issue 1 July 2001 1-1 1 4624 IP Telephone Description Introduction This chapter introduces you to the layout of the 4624 IP Telephone. It provides a description for each functional button and other phone characteristics. The 4624 IP Phone The 4624 IP telephone is a multi-line phone with 24 line/feat...

Issue 1 July 2001 2-1 2 Using Programmable Buttons Introduction Your 4624 IP Telephone has 24 Line/Feature buttons, some of which are dedicated to incoming and outgoing calls. The remaining Line/Feature buttons can be programmed by your Telephone System Administrator to provide additional phone func...

Issue 1 July 2001 3-1 3 Using the Display Screen Introduction The 4624 IP Telephone has a two-line by twenty-four character display (screen) area, four display control buttons (Menu, Left Arrow, Right Arrow and Exit) and four unlabeled "softkeys," all located at the top third of the phone. T...

3-2 Issue 1 July 2001 Lower Display Line Line/Feature Button Information The 4624 IP Telephone has 24 Line/Feature buttons (also called call appearance buttons). Beginning with the first button in the upper left corner of the faceplate, and going down, the lower display line identifies the buttons a...

Display Menu Mode Issue 1 July 2001 3-3 below the display. Check with your System Administrator to find out if different softkey features have been substituted for any of those shown on the menus above. Chapter 5, “IP Telephone Features,” provides information on these alternative softkey features. N...

Issue 1 July 2001 4-1 4 Call Handling Features Introduction Call-handling features are those you would use while a call is in progress or while making a call. They are those features which have a dedicated phone button, such as: ■ Conference ■ Hold ■ Redial ■ Speaker ■ Transfer ■ Mute Each of the ab...

4-2 Issue 1 July 2001 Adding a held call to the current call 1. Press Conf. The current line and the held line lights flutter. 2. Press the line button of the held call. 3. Press Conf again. All par ties are now connected. Dropping the last person added to the conference call 1. Press the Menu butto...

Mute Issue 1 July 2001 4-3 Mute During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call. Preventing the ...

4-4 Issue 1 July 2001 Placing a call without lifting the handset or using the Speakerphone with any feature 1. Press Spkr. The Speaker/Mute indicator above the Speaker button lights and voice control is handled by the speaker. 2. Place or answer the call, or access the selected feature. 3. Adjust th...

Transfer Issue 1 July 2001 4-5 Transfer The Transfer feature lets you transfer a call from your telephone to another extension or outside number. Sending a call to another telephone 1. With the call active (or with only one held call and no active calls), press Trnsfr. The call is placed on hold and...

Issue 1 July 2001 5-1 5 IP Telephone Features Introduction This chapter contains procedures for using each of the DEFINITY ® phone features. Depending on how your 4624 IP Telephone was set up by your System Administrator, you can access some or all of the features discussed in this chapter using Lin...

5-2 Issue 1 July 2001 Feature List The following DEFINITY ® features are described in alphabetic order in this chapter: Check with your System Administrator for your phone system’s specific configuration. For information about additional features that your System Administrator may have programmed on...

Abbreviated Dialing (AD) Issue 1 July 2001 5-3 Abbreviated Dialing (AD) The Abbreviated Dialing (AD) feature lets you press a Line/Feature button to automatically dial a stored telephone number, inside extension or Feature Access Code. To find the AD buttons on your phone use Button View on your sof...

5-4 Issue 1 July 2001 2. Hang up. You hear a priority ring when both your phone and the number you called are available. The display shows the message "Callback." 3. When you hear the priority ring, lift the handset. Your call proceeds as originally dialed. NOTE: Automatic Callback cancels (...

Call Display Issue 1 July 2001 5-5 Call Display The Call Display feature initiates a call to the phone extension or number shown on the display screen. The number displayed could be from a Leave Word Calling (LWC) message, or a number you retrieved using the directory feature. Call Forwarding The Ca...

5-6 Issue 1 July 2001 Call Park The Call Park feature lets you place a call on hold at your telephone for retrieval at any extension. Parking a call at your extension If your System Administrator has programmed one of the Line/Feature buttons to represent Call Park, press that button to initiate Cal...

Consult Issue 1 July 2001 5-7 Picking up a call for someone in your office using Directed Call Pickup 1. If your System Administrator has programmed one of the Line/Feature buttons to represent Directed Call Pickup, press that button, or Dial the Directed Call Pickup Access Code. 2. Dial the extensi...

5-8 Issue 1 July 2001 4. To search for a new directory name, repeat the procedure from Step 1, or To exit the directory, press the Exit display control button. Calling the person whose name is displayed 1. Pick up the handset (or leave it on-hook to use the speakerphone if you have a Call Disp butto...

Headset On/Off Issue 1 July 2001 5-9 Headset On/Off The Headset On/Off feature allows headset usage to be activated or deactivated using a Line/Feature button. When this feature is active, the green indicator light corresponding to the button administered signifies the headset is off-hook; when the ...

5-10 Issue 1 July 2001 Internal Auto Answer (Hands Free Answer) The Internal Auto Answer (or Hands-Free Answer on Intercom) feature lets your Speakerphone-equipped telephone automatically go off-hook to answer internal calls. Answering internal calls automatically 1. Press Menu, then press the softk...

Leave Word Calling Issue 1 July 2001 5-11 Leaving a message after dialing an extension (in response to a busy or coverage tone, no answer or Hold status) 1. If your System Administrator has programmed one of the Line/Feature buttons to represent Leave Word Calling, press that button to initiate leav...

5-12 Issue 1 July 2001 Pause (During Abbreviated Dialing) The Pause feature allows a pause to be programmed into an Abbreviated Dialing entry when setting up an abbreviated dialing number or list. Priority Calling The Priority Calling feature lets you place an internal call with a distinctive ring (...

Program Abbreviated Dialing Issue 1 July 2001 5-13 Program Abbreviated Dialing To be programmable for abbreviated dialing, a Line/Feature button or softkey must be administered for the Abbreviated Dialing feature. Note that two separate procedures follow for programming Abbreviated Dialing numbers —...

5-14 Issue 1 July 2001 6. Record the number, code or other identification on the label next to the AD button. 7. Repeat Steps 1 through 6 to program additional AD numbers on Line/Feature buttons. 8. To end programming, hang up by pressing the Spkr button or lifting and replacing the handset. Program...

Release Issue 1 July 2001 5-15 NOTE: Your phone display may allow you to use softkeys to add special functions such as a pause, a mark or a wait into your AD number. If so, they can be accessed during programming via the Menu button and inserted into the number being programmed. 6. Press the # butto...

5-16 Issue 1 July 2001 Ringer Off The Ringer Off feature stops your phone from ringing. Use this feature when you don't want to be disturbed. When your ringer is set to off, the Line indicator lights and the display aler ts you to incoming calls. Your phone also gives one short ring burst to indicat...

Self-Administration Issue 1 July 2001 5-17 Administering any of the above features on your telephone's available buttons To perform this procedure, your telephone must be idle, without any active or held calls. 1. Press the Menu button, and use the Right Arrow button to scroll through the display un...

5-18 Issue 1 July 2001 5. Press the softkey below the feature you want to place on (or remove from) an available Feature button, for example, SAC to add or remove send all calls. Selecting cer tain features may prompt you to enter a number such as a telephone number, extension or trunk code to be as...

Send All Calls Issue 1 July 2001 5-19 Send All Calls The Send All Calls feature lets you temporarily send your calls to the extension of a person designated by the System Administrator to answer them when you cannot. Sending all calls (except priority calls) immediately to a coverage extension Your ...

5-20 Issue 1 July 2001 Stored Number (View) The Stored Number feature lets you display: ■ The numbers stored in Abbreviated Dialing (AD) locations ■ The number you last dialed Viewing either the last number dialed or a number stored on an AD button 1. If one has been programmed by your System Admini...

Whisper Page (Activate) Issue 1 July 2001 5-21 Whisper Page (Activate) The Whisper Page feature lets you make an announcement to a person at another extension who is currently on a call; only the person being paged hears the announcement. NOTE: If you have a headset other than those recommended (see...

5-22 Issue 1 July 2001 Answering a Whisper Page call 1. When you hear the Whisper Page beep while on a call, press the button your System Administrator has designated for Whisper Page Answer. Your current call is placed on hold to allow you to speak with the person who paged you. The par ty on hold ...

Issue 1 July 2001 6-1 6 Retrieving Voice Messages Message Retrieval Your message indicator lights when a caller has left you a message. Because voice mail systems are administered differently among customers, check your office procedures for message retrieval. For example, some telephone users may b...

Issue 1 July 2001 7-1 7 IP Telephone Management Features Introduction This chapter explains how to interpret both the different ringer tones you hear and the telephone’s indicator lights. Also covered are testing your telephone to be sure it is operating properly, and personalizing your phone’s ring...

Personalizing Your Telephone's Ringing Pattern Issue 1 July 2001 7-3 Personalizing Your Telephone's Ringing Pattern The Select Ring feature lets you choose your own personalized ringing pattern from among eight different patterns. Selecting a personalized ringing pattern 1. With the phone on-hook, p...

7-4 Issue 1 July 2001 Testing Your Phone The Test feature lets you verify that your telephone's lights and display are operating properly. Testing the telephone's lights and display 1. With the phone idle, press and hold Trnsfr. The Line/Feature indicators light and the display lines each show 24 sh...

8-2 Issue 1 July 2001 Operating a Headset Headset operation must be administered by your System Administrator and requires either an M12LU Modular Base Unit (PEC 3124-022) or a 3124-HIC: Attenuation (headset adapter) Cord (PEC 3124-HIC). For the latest list of compatible headsets and adapters, or fo...

Issue 1 July 2001 9-1 9 Troubleshooting Introduction The DEFINITY 4600-Series IP Telephones are relatively trouble-free. The Basic Troubleshooting char t provides the most common problems an end user might encounter. The remaining pages in this chapter provide procedures for resetting or power-cycli...

9-4 Issue 1 July 2001 Resetting and Power Cycling the IP Telephone Reset your IP Telephone when other Troubleshooting suggestions do not correct the problem. Use a Power Cycle with the approval of your System Administrator only when a reset does not resolve the problem. Resetting your phone This bas...

Resetting and Power Cycling the IP Telephone Issue 1 July 2001 9-5 Power cycling the phone Use the power cycle with your System Administrator’s approval only if the basic or programmed reset procedure cannot be performed or does not correct the problem: 1. Unplug the phone and plug it back in. The p...