Avaya 1165E - Manuals

About the Avaya 1165E IP Deskphone 11 About the Avaya 1165E IP Deskphone The Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskphones industrial design and offers a high resolution color display and new graphical user interface elements that enhance the user experience. T...

About the Avaya 1165E IP Deskphone 12 Basic features Your Avaya 1165E IP Deskphone supports the following features: • up to sixteen line/feature keys with indicators using the Shift feature • four soft keys to provide easy access to features and call control • high resolution color display • high-qu...

About the Avaya 1165E IP Deskphone 13 • hearing aid compatibility • USB port for connecting a USB keyboard, USB mouse, USB headset, USB flash drive and powered hubs • USB access control (USB lock) that controls how the USB port on the Avaya 1165E IP Deskphone can be used • support for Graphical Exte...

About the Avaya 1165E IP Deskphone 14 Telephone controls Figure 1 on page 14 shows the Avaya 1165E IP Deskphone. Figure 1: Avaya 1165E IP Deskphone This section describes the controls on your Avaya 1165E IP Deskphone. Context Sensitive Soft keys are located below the display area. The LCD label abov...

About the Avaya 1165E IP Deskphone 15 When a triangle appears before a soft key label, the feature is active. Press the More... key to access the next layer of soft keys. The keys on either side of the LCD display area are Self-labeled Line/Programmable feature keys , with labels on the LCD. These k...

About the Avaya 1165E IP Deskphone 18 When a message is waiting, the red Visual Alerter/Message Waiting indicator lights. Also, when the ringer sounds, this indicator flashes. Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook. When your Av...

About the Avaya 1165E IP Deskphone 19 Press the Directory key to access directory services. Press the Services key, and then use the navigation keys to access the following items: • Telephone Options: — Volume adjustment... — Contrast adjustment — Language... — Date/Time — Display diagnostics — Loca...

About the Avaya 1165E IP Deskphone 20 Telephone display The Avaya 1165E IP Deskphone provides a 4.1 inch (diagonal measured) color QVGA TFT display, capable of displaying a QVGA 320 x 240 (width by height) image. The graphics controller supports 24-bit color (16 million colors). Your Avaya 1165E IP ...

About the Avaya 1165E IP Deskphone 21 Figure 2: Avaya 1165E IP Deskphone display area Self-labeled line/programmable feature key labels appear beside the line keys, and context-sensitive soft key labels appear directly above the soft keys. Self-labeled means that the label next to the line/feature k...

About the Avaya 1165E IP Deskphone 22 Figure 3 on page 22 shows an idle LCD screen. Figure 3: Avaya 1165E IP Deskphone LCD screen USB support The Avaya 1165E IP Deskphone has a USB port for connecting a USB keyboard, USB mouse, USB headset, and USB flash drive. The Avaya 1165E IP Deskphone supports ...

About the Avaya 1165E IP Deskphone 23 You can plug a USB flash drive into the USB Port of the Avaya 1165E IP Deskphone or on a powered hub connected to the IP Deskphone, and transfer files to and from the IP Deskphone. License Notification Notify your system administrator if your IP Deskphone displa...

About the Avaya 1165E IP Deskphone 24 • text: a single line of text displays. If the message is too long for the display, the message is truncated, you see an ellipsis and you cannot see the rest of the message. • audio: an audio message streams to the telephone When an audio message starts, the Int...

About the Avaya 1165E IP Deskphone 26 The following table describes some of the typical conditions and the soft keys displayed. Table 1: WML softkey display Condition Soft key 1 Soft key 2 Soft key 3 Soft key 4 Page loading, WML Home not configured Cancel (blank) (blank) (blank) Page loading, WML Ho...

About the Avaya 1165E IP Deskphone 28 Note: The Access key feature allows you to select items using dialpad keys (such as pressing 1 for room service.) This function must be configured. Security features The following security features are available on your Avaya 1165E IP Deskphone: • Encrypted call...

About the Avaya 1165E IP Deskphone 29 Note: The default configuration for Password Protection is off. 2. Press the Up/Down keys to scroll, and then highlight Password Admin . 3. Press Enter . 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down keys to scroll and highlight N...

About the Avaya 1165E IP Deskphone 30 To turn Password Protection on or off: 1. Press the Directory key. 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode . 3. Use the dialpad to enter your password (if Password Protection is enabled). 4. Press the Enter key. 5. Pre...

Entering and editing text 31 Entering and editing text You can enter and edit text on your Avaya 1165E IP Deskphone using the following methods: • “Entering text using the IP Deskphone dialpad” on page 31 • “Entering text using the USB keyboard” on page 32 The use of any of these methods for text en...

Entering and editing text 32 Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in IP Deskphone applications (for example, when dialing), you can use the keyboard to enter digits (0 to 9), as well...

Entering and editing text 33 Note: Contact your system administrator to see if USB keyboard function keys are supported on your Avaya 1165E IP Deskphone. Editing text using the soft keys You can use the softkeys, in conjunction with the dialpad, to easily edit text when you use features such as Pers...

Entering and editing text 34 4. If the character you want is not visible, press the More... soft key to access the next layer of soft keys. 5. To add non-alphanumeric symbols, press the Symbol soft key, and perform one of the following:. a. Press the Left/Right navigation keys to move to a specific ...

Virtual Private Network 35 Virtual Private Network A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as the Internet, to provide you with secure access to the private network of your organization. The IP Deskphone VPN feature allows you to connect to your o...

Virtual Private Network 36 — .bin files (for example: 0625C7C.bin) • Java Virtual Machine (JVM) version 1.2 or later must be installed on your PC. To check click Start -> Settings -> Control Panel-> Java to see if JVM is installed on your machine and the version of it. If it is not installe...

Virtual Private Network 37 Figure 4: IP Deskphone connected to the modem Figure 5: IP Deskphone connected to the router Figure 6: IP Deskphone connected to the wireless access point

Virtual Private Network 38 and modem Note 1: If your home network is not configured as described in the preceding figures, contact your system administrator for assistance. Note 2: You cannot connect multiple PCs directly to the PC port on the IP Deskphone. Note 3: The Avaya Phone VPN Configuration ...

Virtual Private Network 39 Installing and configuring VPN Use the following procedure to install and configure VPN on your IP Deskphone. Depending on the version of software installed on your IP Deskphone, you may need to upgrade the software on the IP Deskphone prior to configuring the VPN feature....

Virtual Private Network 40 Figure 7: Welcome & language selection window 4. Select your language preference.The following languages are supported: • Arabic • Chinese - simplified • Chinese - traditional • Czech • Danish • Dutch • English • Finnish • French • German • Greek • Hebrew • Hungarian

Virtual Private Network 41 • Italian • Japanese - Katakana • Japanese - Kanji • Korean • Latvian • Norwegian • Polish • Portuguese • Russian • Spanish • Swedish • Turkish 5. Click Next . The Equipment Setup and VPN window appears, as shown in Figure 8 on page 42 .

Virtual Private Network 42 Figure 8: Equipment Setup and VPN window 6. Verify that the modem, IP Deskphone, and PC are connected properly. 7. Disconnect any VPN connection currently running on your PC. Confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Deskphone are connected correct...

Virtual Private Network 43 Figure 9: Locate Data Files 9. Click Browse to locate the provisioning files provided by your system administrator, if the wizard was not able to locate the files. 10. Click Next . The Prepare Phone for Configuration window appears as shown in Figure 10 on page 44 .

Virtual Private Network 44 Figure 10: Prepare Phone for Configuration 11. Power on your IP Deskphone. Note: Depending on the current software version on the IP Deskphone, “Listening Mode” may not be detected. If your IP Deskphone does not enter “Listening Mode”, follow the steps below. 12. After you...

Virtual Private Network 45 If the IP Deskphone does not display Listening Mode , click No . The Prepare Phone for Configuration (Try again) window appears. Figure 11: The Prepare Phone for Configuration (Try again) a. Power off your IP Deskphone and power it back on again. 14. After you hear the chi...

Virtual Private Network 46 IP Deskphone requires a software upgrade in order to proceed. Click No to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your IP Deskphone. The Prepare Phone for Configuration window appears as shown in Figure 12 on page 46 . Figure 1...

Virtual Private Network 47 d. If you are able to navigate to the Provision: or (TFTP IP:) parameter, and edit this field, click Yes . The Prepare Phone for Configuration (Input Provisioning Server IP address) window appears, as shown in Figure 14 on page 48 . ORIf you are not able to navigate and ed...

Virtual Private Network 50 Figure 15: Autodiscover Phone window 16. Click Next . If more than one connected IP Deskphone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Figure 16 on page 51 .

Virtual Private Network 51 Figure 16: Autodiscover Phone (More than one phone was discovered) a. Obtain the MAC address of the IP Deskphone for which you are configuring the VPN. The MAC address is printed on a label located on the back of the IP Deskphone. b. Select the IP Deskphone to configure fr...

Virtual Private Network 52 Figure 17: Configure Phone Window The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next . The Confirmation & Finish windo...

Virtual Private Network 53 Figure 18: Confirmation & Finish 19. Verify that the IP Deskphone is successfully configured. Note: You may be prompted to enter a User ID and Password before the IP Deskphone registers with the system. This information is provided by your system administrator. Table 5...

Virtual Private Network 54 a. Look for the following information on the IP Deskphone display: — Date — Time — Type of call server — Directory number b. Lift the IP Deskphone handset and listen for a dial tone. If the IP Deskphone is not configured successfully, ensure that the basic requirements are...

Configuring Telephone Options 55 Configuring Telephone Options Your Avaya 1165E IP Deskphone Services menu lists the following submenus: • The Telephone Options menu enables you or your system administrator to configure IP Deskphone preferences. The Telephone Options menu offers the options shown in...

Configuring Telephone Options 56 Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 57 • “Adjusting the display screen contrast” on page 58 • “Selecting a language” on page 59 • “Selecting date and time format” on page 60 • “Acce...

Configuring Telephone Options 57 Adjusting the volume To adjust the volume, press the Services key, select Telephone Options , and then select Volume adjustment… To adjust the volume: 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language… ). 5. Press the Enter...

Configuring Telephone Options 58 Adjusting the display screen contrast To adjust the LCD screen contrast, press the Services key, select Telephone Options , and then select Contrast adjustment . You can also adjust the contrast using the Local Tools menu; Avaya recommends that you use the control in...

Configuring Telephone Options 59 To adjust the display screen contrast: Selecting a language The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options , and then select Language… If the language setting is password-protected, you must ente...

Configuring Telephone Options 60 To select a language: Selecting date and time format Several date and time formats are available. Formats are based on the12-hour and 24-hour clocks. To select the date and time format, press the Services key, select Telephone Options , and then select Date/Time. To ...

Configuring Telephone Options 61 Accessing display diagnostics The Display diagnostics option tests the IP Deskphone display screen and indicator lights.To access Display diagnostics, press the Services key, select Telephone Options , and then select Display diagnostics . To use Display diagnostics:...

Configuring Telephone Options 62 To choose a local dialpad tone: Viewing IP Deskphone information The Set Info option displays the following IP Deskphone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Location Info • Encryption Info To view IP Deskphone informatio...

Configuring Telephone Options 63 To view IP Deskphone information: Diagnostics The Diagnostics option displays the following IP Deskphone-specific information: • Diag Tools • EtherStats • IP Stats • RUDP Stats • QOS Stats This menu is for administrator use only. 1. Press the Up/Down navigation keys ...

Configuring Telephone Options 64 Configuring Call Log Options The Call Log Options screen displays the following items: • Incoming Calls • Preferred Name Match • Area Code Setup Under Incoming Calls, the following can be selected: • Log Mode • New Call Indication Use the Call Log Options screen to c...

Configuring Telephone Options 66 Configure the Incoming Call – New Call Indication You can configure your Avaya 1165E IP Deskphone to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select...

Configuring Telephone Options 67 Configure Preferred Name Match You can configure your Avaya 1165E IP Deskphone to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services key, select Telephone Optio...

Configuring Telephone Options 68 Configure Area Code Setup Use the Area Code Setup menu to save up to three area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the telephone number followed by t...

Configuring Telephone Options 69 To edit area code display: 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Select soft key. 5. Use the dialpad to enter the area code at the prompt. Enter 6. Choose one of...

Configuring Telephone Options 70 Choosing a ring type The Ring type… option configures the IP Deskphone ring tone. To choose a ring type, press the Services key, select Telephone Options , and then select Ring type… 2. Press the Select soft key. 3. Press the Up/Down navigation keys to scroll and hig...

Configuring Telephone Options 71 To select a ring type: Enabling or disabling Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options , and then select Call Timer . 1. Press the Up/Down navigation keys to scroll and hig...

Configuring Telephone Options 72 To enable or disable Call Timer: Enabling OnHook Default Path The OnHook Default Path option allows you to choose whether to use a headset or the Handsfree feature to operate your IP Deskphone while it is on-hook. To enable OnHook Default Path, press the Services key...

Configuring Telephone Options 73 Changing feature key labels The Change FeatureKey label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually). To rename feature key labels, press the Services key, select Telephone Optio...

Configuring Telephone Options 75 To restore the default labels: To restore feature key labels, press the Services key, select Telephone Options , and then select Change FeatureKey label . Configuring the name display format You can configure your Avaya 1165E IP Deskphone to display the name of the i...

Configuring Telephone Options 76 To configure name display format: Configuring Live Dial Pad The Live Dial Pad option activates the Primary DN key when you make a call by dialing a phone number on the dialpad without picking up the handset, or pressing the handsfree key. To configure Live Dialpad, p...

Configuring Telephone Options 77 Enter 2. Choose one of the following: — Press the Select soft key or Enter key to save the configuration. — Press the Cancel soft key to keep existing configurations. or Select Cancel

Configuring Local Menu options 78 Configuring Local Menu options Note: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator. Your system administrator can establish a password for the Local Tools menu. When the pa...

Configuring Local Menu options 79 Table 7 describes the key functions in a dialog box. Table 8 describes the key functions in the Edit mode. Down arrow Moves the highlight bar down through the sub menu items. Enter or Select softkey Enter or Select softkey opens the submenu item. Exit soft key Exits...

Configuring Local Menu options 80 Navigation using the USB mouse If you are using a USB mouse, you can right-click the Telephony screen to open the Local Tools menu, and then click an item to select it. You can navigate through the menu items as follows: • Clicking the left or right arrows of the ma...

Configuring Local Menu options 81 • “1. Display Settings” on page 81 • “2. Language” on page 92 • “3. Headsets” on page 93 • “4. Bluetooth” on page 97 • “5. File Manager” on page 110 • “6. Background” on page 118 1. Display Settings The Display Settings menu provides control of the items related to ...

Configuring Local Menu options 82 Note: Changes you make to contrast in this menu are lost if the IP Deskphone is reset. To avoid losing your changes, Avaya recommends that you use the Contrast Adjustment control in the Telephone Options menu. Note: Changes to the GEM Bold Font or Use Simple Icons c...

Configuring Local Menu options 83 Using the Contrast or Brightness settings: To use the contrast or brightness settings, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select 1. Display Settings . Note: To increase the service life of the display: – set ...

Configuring Local Menu options 84 Setting the Backlight Timeout Value: To set the backlight timeout value, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select 1. Display Settings . 1. Press the Up/Down navigation keys to choose Backlight . 2. Click the...

Configuring Local Menu options 85 1. Select the Slideshow settings using the Up/Down navigation keys or the USB mouse. 2. Click the Left/Right arrow of the indication bar, or use the navigation keys to select the timeout value.The values are as follows: — 1 min — 5 min — 10 min — 15 min — 30 min — 1...

Configuring Local Menu options 86 Setting a theme: To set a theme, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select 1. Display Settings . 1. Select the Theme setting using the navigation keys or USB mouse. 2. Select a theme using the Left/Right navi...

Configuring Local Menu options 87 1. Select the Use Font Smoothing setting using the Up or Down navigation keys or USB mouse. 2. Use the Enter key or USB mouse to toggle the check box. 3. Choose one of the following: — Select the Apply soft key to save changes. — Select the Cancel soft key to dismis...

Configuring Local Menu options 88 Using the Simple Icons: To change the type of icons, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select 1. Display Settings . 1. Select the Use Simple Icons setting using the navigation keys or USB mouse. 2. Use the E...

Configuring Local Menu options 89 U-Ring I-Active U-Active I-Hold U-Hold I-Group Listen U-Group Listen Feature Active Feature Inactive Table 10: Standard Avaya Icons (Part 2 of 5) Free form icon state IP Deskphones 1120E/1140E/1150Egraphical grayscale displays Avaya 1165E IP Deskphone icons

Configuring Local Menu options 92 2. Language The Language setting in the Preferences menu configures the language used on the IP Deskphone display. • The language can also be configured under the Telephone options menu. See “Configuring Telephone Options” on page 55 . • To set the language using th...

Configuring Local Menu options 93 3. Headsets Use the Headsets tool to select the headset used on your IP Deskphone. To select the headset used in the local menus, press the Services key twice to open the Local Tools menu, and then press the 3 key on the dialpad to select 3. Headsets... Selecting an...

Configuring Local Menu options 94 Enabling a USB headset For a list of supported headsets that provide acceptable audio performance with the Avaya 1165E IP Deskphone, go to www.avaya.com . 4. Press the OK soft key to save the desired headset selection and return to the Preferences menu. Note: You ca...

Configuring Local Menu options 95 Figure 20: Headset menu item display To enable a USB headset Making a change in the Headset menu page takes effect immediately. Note: Press the Apply button to make the changes permanent. Press Exit to discard any changes. 1. Select USB from the Active Headset Devic...

Configuring Local Menu options 96 • GN2100 (GN Netcom GN2100 Monaural Headset) • GN2115 (GN Netcom GN2115 ST Binaural Headset) • GN2117 (GN Netcom GN2117 ST Monaural Headset) • GN2125 (GN Netcom GN2125 NC Binaural Headset) • GN2220 (GN Netcom GN2220 NC Monaural Headset) • GN2225 (GN Netcom GN2225 NC...

Configuring Local Menu options 98 The Bluetooth Setup menu entry is not available on all IP Deskphones. If the Bluetooth Setup menu entry appears dimmed, or fails to open when you double press the Headset key, the feature is not enabled on your IP Deskphone. Before you can use a wireless headset wit...

Configuring Local Menu options 99 Figure 21: Bluetooth Setup screen To pair a wireless headset with your IP Deskphone: 1. Double-press the Headset key to open the Bluetooth Setup dialog box. The Enable Bluetooth check box is highlighted. If the Bluetooth Setup menu fails to open when you double pres...

Configuring Local Menu options 101 4. Search devices. a. Ensure that your headset is in Pairing or Search Mode. b. Press the Right navigation key twice, and highlight the Search button, displayed next to the Search Devices item. c. Press the Enter key. The message "Searching…." appears. It c...

Configuring Local Menu options 102 5. When the name of your headset appears in the Found: box, press the Stop soft key or wait for the search to finish. When the search is complete, the message "Search Completed Found Device(s)" appears. 6. Choose one of the following: • If the name of your ...

Configuring Local Menu options 103 7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and press the Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialpad to enter the PIN for the wireless headse...

Configuring Local Menu options 104 8. Choose one of the following: • If the headset is successfully paired with your IP Deskphone, proceed to Step 9. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item. If pairing is successful, the message...

Configuring Local Menu options 106 Dual Pairing Headsets Take special care when using a "dual pairing" type of Bluetooth wireless technology headset, which can be paired to its base as well as to the Avaya 1165E IP Deskphone. If it is paired to both, the Avaya 1165E IP Deskphone is the secon...

Configuring Local Menu options 107 If the base is powered off, the headset is only paired to the Avaya 1165E IP Deskphone and pressing the "telephone" key connects you to the Avaya 1165E IP Deskphone. Note: Unless you need to dual pair a headset, operating the headset with the Avaya 1165E IP...

Configuring Local Menu options 108 To unpair a wireless headset: 2. Press the Left/Right navigation key to select the “Use BT Headset” item. 3. Press the Enter key to toggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset. ...

Configuring Local Menu options 110 5. File Manager The File Manager menu item provides access to files on the Avaya 1165E IP Deskphone and access to files on the USB drive, if one is attached. The screen that appears depends on whether a USB drive is attached. If a USB drive is not attached, a scree...

Configuring Local Menu options 112 To access the file with USB drive attached to the phone 1. Select File Manager from the Preferences menu of the Avaya 1165E IP Deskphone. The screen shows the device selection dialog with the phone and the USB device. See Figure 23 on page 112 . Figure 23: File Man...

Configuring Local Menu options 113 — To move down a directory level, press the Select soft key. Table 12: Soft key description for attached USB drive Select Access the selected folder. Delete Appears when file or directory is highlighted. When the Delete is pressed, one of the following occurs, depe...

Configuring Local Menu options 114 Sending a file from the phone to the USB drive Use the following procedure to send a file from the phone to the USB drive. Send Appears only when a file is selected. 1. When a file on the USB drive is selected, you can press Send to copy this file to the Avaya 1165...

Configuring Local Menu options 115 To send a file from the phone to the USB drive 1. Press the Services key twice to open the Local Tools menu. Press the 5 key on the dialpad to select File Manager from the Preferences menu of the Avaya 1165E IP Deskphone. The screen shows the folders and the USB de...

Configuring Local Menu options 116 — To move up a directory level on the device,.press the Back soft key or highlight “ .. ”, then press the Select soft key. Send Results When the OK soft key is pressed, the IP Deskphone attempts to process the selected file. Figure 25 on page 116 shows a successful...

Configuring Local Menu options 117 Figure 26: Failed send operation Sending an image file from a USB drive to the phone Use the following procedure to send an image file from the USB drive to the phone. 1. Plug the USB flash drive into the phone's USB port. 2. Press the Services key twice to open th...

Configuring Local Menu options 119 To select an image for the background Figure 27: Background Image screen 1. From the Background menu, press the Up/Down navigations key to scroll the list, and highlight the image that you want to appear. As you navigate the list, each file image appears in the bac...

Configuring Local Menu options 120 • “5. USB Devices” on page 120 • “6. Advanced Diag Tools” on page 123 • “7. DHCP Information” on page 123 • “8. License Information” on page 123 • “9. VPN Information” on page 123 • “10. Certificate Information” on page 124 Press the Return soft key at any time whi...

Configuring Local Menu options 122 Figure 28: USB Devices—Port Disabled If the USB port is enabled, then you can attach any USB 1.1 or 2.0-compliant devices to the IP Deskphone, and the display shows what USB devices are attached to the IP Deskphone, even if the device is not supported by the Avaya ...

Configuring Local Menu options 123 Figure 29: USB Devices—locked devices 6. Advanced Diag Tools The Advanced Diag Tools are available to the Avaya support organization to configure the auto recovery function and remote access. This tool is for system administrator use only. 7. DHCP Information The s...

Configuring Local Menu options 124 10. Certificate Information The system administrator can use the Certificate Information menu to view certificate information. This menu is for system administrator use only. Configuration To access the Configuration menu, press the Services key twice, and then sel...

Configuring Local Menu options 125 To configure the WML Browser: You will need information from your administrator in order to configure the browser. Your administrator may have already configured this information for you. 1. Press the Services key twice. 2. Enter the Admin password. 3. Select Netwo...

Configuring Local Menu options 126 2. Advanced Diag Tools The Advanced Diagnostics Tool allows you to configure advanced diagnostic tools. This tool is for administrator use only. Locks Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwa...

Configuring Local Menu options 127 2. USB Locks USB Access Control (USB Lock) defines how you can use the USB port on the IP Deskphone. You can completely disable the USB port, or you can enable the USB port for various devices. If the USB Port is disabled, the USB host controller does not initializ...

Making a call 128 Making a call This section describes features associated with making a call. You can make a call from your Avaya 1165E IP Deskphone using any of the following: • “Using Off-hook dialing” on page 128 • “Using On-hook dialing” on page 129 • “Using handsfree dialing” on page 130 • “Us...

Making a call 129 Using On-hook dialing Use these steps to make a call by dialing before lifting the handset: or 3. To terminate the call, choose one of the following: — Return the handset to the cradle. — Press the Goodbye key. 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3. When...

Making a call 130 Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between handset and handsfree mode. To use a headset: To discontinue a handsfree call: or 1. Choose one of the follo...

Making a call 131 To mute a handsfree call: To switch from handsfree to handset mode: To switch from handset mode to handsfree mode: To switch from handsfree to headset: 1. Press the Mute key. The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation. Lift ...

Making a call 132 To release a call: Using the Directory applications You can make calls using the following Directory applications available on your Avaya 1165E IP Deskphone. • “Making a call using the Corporate Directory” on page 132 • “Making a call using the Personal Directory” on page 133 • “Ma...

Making a call 133 To scroll to a specific number: Making a call using the Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use the Personal Directory, press the Directory key and select Personal Directory . For more in...

Making a call 134 To make a call using the Personal Directory: Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use the Callers List, press the...

Making a call 135 Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed IP Deskphone numbers. To use the Redial List, press the Directory key and select Redial List . For information on how to configure and use the Redial List, see “Using ...

Making a call 136 To edit a Predial number: Using AutoDial Use the AutoDial feature to display, store, and automatically dial phone numbers. To store an AutoDial number: 3. Lift the Handset when the called party answers or, if in handsfree mode, begin to speak. 1. Use the dialpad to enter the number...

Making a call 137 To use AutoDial: Using Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Deskphone rings when the person you called becomes available. Ring Again automatically redials the number. 2. Using the dialpad, dial the phone number (includi...

Making a call 138 To activate Ring Again: To call a Ring Again party when you receive notification: To deactivate Ring Again before notification: 1. Dial a number and receive a busy tone or no answer. 2. Choose one of the following: — Press the RingAgn soft key. — Enter the Ring Again Activate FFC. ...

Making a call 139 Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and a...

Making a call 140 To make a Speed Call: Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Deskphone. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, dial the access code. — Enter...

Making a call 141 To make a System Speed Call: Using HotLine Use the HotLine feature to automatically dial a specific number. To use HotLine: Using intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. 1. Lift the handset. 2. ...

Making a call 142 To make an intercom call: To answer an intercom call while on a line other than your intercom group line: 1. Lift the handset. 2. Press the Intercom key. 3. Dial the one- or two-digit code for the desired intercom group member. or 1. Choose one of the following keys: — Press the Ho...

Answering a call 143 Answering a call Each incoming call causes the IP Deskphone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: or • Lift the handset. or • Press the Handsfree button l...

While on an active call 144 While on an active call You can use the following features during an active call: • “Placing a call on hold” on page 144 • “Transferring a call” on page 145 • “Using Timed Reminder Recall” on page 146 • “Using Attendant Recall” on page 147 • “Using Call Park” on page 147 ...

While on an active call 145 Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: To return to the original call if the transfer is incomplete: 1. Press the Transfer soft key. The other party is put on hold and a dial tone sou...

While on an active call 146 Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: If the transferred call is not answered, your IP Deskphone rings: 1. Press the Transfer soft key. The call i...

While on an active call 147 Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. To contact the attendant while on a call: Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call fro...

While on an active call 148 To park a call on the System Park DN or your own DN: To park a call on a DN other than the System Park DN or your own DN: To park a call using the SPRE code or FFC: During an active call, press the Park soft key twice. The call is parked on your DN unless a System Park DN...

While on an active call 149 To retrieve a parked call: 3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to Step 4. 4. Choose one of the following: — Press the Transfer soft key. — Press the Conference soft key. 1. Lift ...

While on an active call 150 Recording a Calling Party Number Use the Calling Party Number feature to record a caller number, or to charge a call to an account number, during an established call. To record a caller number for accounting purposes: Displaying incoming calls Use the Display feature to d...

While on an active call 151 Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. This feature is not enabled on all Avaya 1165E IP Deskphones. Contact your system administrator to configure this feature on your IP Deskphone. To use Call Trace while on a cal...

Incoming calls 152 Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 152 • “Using Call Pickup” on page 152 • “Using Call Waiting” on page 154 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Des...

Incoming calls 153 To answer an incoming call in another call pickup group: To answer a call at a specific extension in any pickup group: or 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. 1. Lift the handset. 2. Choose one of the following: — Press the...

Incoming calls 154 Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: To return to the first IP Deskphone call: 3. Dial the DN of the IP...

Incoming calls 155 If you do not have a Call Waiting key: 2. Press the line (DN) key associated with the first call. 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call. (Goodbye)

While away from your desk 156 While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 156 • “Using Internal Call Forward” on page 157 • “Using Remote Call Forward” on page 158 • “Securing your IP Deskphone” on page 160 Using Call ...

While away from your desk 157 To deactivate Call Forward: To reinstate Call Forward to the same number: Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your IP Deskphone system still ring at your ...

While away from your desk 158 To deactivate Internal Call Forward: To reinstate Call Forward to the same number: Using Remote Call Forward Use the Remote Call Forward feature (from any IP Deskphone other than your own) to forward calls to any IP Deskphone. To activate Remote Call Forward: 3. Press t...

While away from your desk 159 To deactivate Remote Call Forward: 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password . A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone num...

While away from your desk 160 Securing your IP Deskphone Use the Electronic Lock feature to prevent others from making calls from your IP Deskphone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, refer to “Security featu...

While away from your desk 161 To unlock your IP Deskphone: or 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FCC remotely, dial your DN. 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password . or 4. Choos...

Talking with more than one person 162 Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 162 • “Setting up a conference call” on page 162 • “Using Conferee Selectable Display” on page 164 • “Using...

Talking with more than one person 163 To set up a conference call: If the person you attempt to add to the conference is unavailable: 1. While on a call, press the Conference soft key to place the party on hold. You hear a dial tone. 2. Dial the number of the person you want to add to the conference...

Talking with more than one person 164 Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: To disconnect a conferee: 2. Press the line (DN) key beside the flashing status i...

Talking with more than one person 165 Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: 2. Press the DN key on which the conference call is established. 3. Choose one of the following: — Fo...

Talking with more than one person 166 To answer a group call: To end a group call: — When a person in your group is on a conference call or another group call, they are not connected to your group call. — After everyone in the group has answered, only the person who made the group call can put the c...

Working without interruption 167 Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your IP Deskphone appear busy to all callers. To activate Make Set Busy: To deactivate Make Set Busy: Call Def...

Working without interruption 168 Contact your system administrator to learn which treatment is configured for your IP Deskphone. Figure 32: Call Deflect key If you press the Deflect key and no special call treatment has been configured, your caller receives a busy signal.

Additional call features 169 Additional call features Contact your system administrator to determine if the following call features are available on your IP Deskphone. • “Using AutoDial Transfer” on page 169 • “Using the Buzz signal” on page 170 • “Using Call Page Connect to make an announcement” on...

Additional call features 170 Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Deskphones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the IP Deskphone linked to your IP Deskphon...

Additional call features 171 Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three-Way Calling. To use Centrex/Exchange Line Switchhook Flash: Charging a call or charging...

Additional call features 172 To charge a local or long-distance call to an account before you dial: To charge a call in progress: 1. Lift the handset. 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dia...

Additional call features 173 To charge a call to an account when you transfer a call: 4. Press the line (DN) key to return to the call. 1. Press the Transfer soft key. The call is placed on hold. 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Di...

Additional call features 175 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: You r...

Additional call features 176 Using Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another IP Deskphone (internal or external) immediately after that IP Deskphone disconnects from its current call. To use Forced Camp-on: Answering a call camped-on to your extension: You r...

Additional call features 177 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. 1. You receive a busy s...

Additional call features 178 To use Privacy Release in an established state: Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any IP Deskphone. To use Automatic Prese...

Additional call features 180 To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Deskphone. Using Voice Call Use the Voice Call feature to make a...

Additional call features 181 To respond to a voice call: Your IP Deskphone rings once and the caller's voice transmits through your speaker. Lift the handset.

Additional phone features 182 Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 182 • “Using the Callers List” on page 185 • “Using the Redial List” on page 187 • “Using Virtual Office” on page 189 • “Using Media Gateway 1000B” o...

Additional phone features 184 To delete an entry: To search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm soft key to delete the entry. — Press the Cancel soft key to ret...

Additional phone features 185 Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List ...

Additional phone features 186 To dial an entry: To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one ...

Additional phone features 187 To delete the entire Callers List: Using the Redial List The Redial List feature logs all outgoing calls. Redial List can store up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made, and to redi...

Additional phone features 188 To dial an entry: To delete an entry: To delete the entire Redial List: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press t...

Additional phone features 189 Using Virtual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls, and all your office IP Deskphone features, to a remote IP Deskphone. Virtual Office makes this possible by allowing you to use another IP ...

Additional phone features 190 Logging in to Virtual Office If the IP Deskphone is configured for Virtual Office, the Virtual soft key is displayed, as shown in Figure 33 on page 191 . Avaya 1220 IP Deskphone Yes, with restrictions Avaya 1230 IP Deskphone Yes Avaya 1110 IP Deskphone Yes, with restric...

Additional phone features 191 Figure 33: Virtual soft key To activate Virtual Office on your Office IP Deskphone from your Remote IP Deskphone: 1. Press the Virtual soft key. 2. At the prompt, enter your user ID. 3. Press Enter. 4. At the prompt, enter the home Station Control Password (SCPW) . If t...

Additional phone features 192 A successful login transfers all the features, time, date, and tones to your Remote IP Deskphone from your Office IP Deskphone. Your Virtual Office session expires after a fixed period of time, (determined by your system administrator). Using Virtual Office on your Remo...

Additional phone features 193 Figure 35: Logged in to an Avaya 1165E IP Deskphone using an Avaya1120E IP Deskphone Figure 36 on page 194 shows an Avaya 2050 IP Softphone logged in as a Remote phone to an Avaya 1165E IP Deskphone Office phone. In this case, the information display is arranged in a di...

Additional phone features 194 Figure 36: Logged in to an Avaya 1165E IP Deskphone using an Avaya 2050 IP Softphone Regardless of what model of IP Deskphone you use as a Remote phone, a User information line appears, which lists the number of your Office IP Deskphone. Using Virtual Office on your Off...

Additional phone features 195 Figure 37: Office phone displays the message Logged Out When activated for Virtual Office by a remote IP Deskphone, your Office IP Deskphone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login ...

Additional phone features 196 To regain operation of a IP Deskphone being used for Virtual Office: Logging out of Virtual Office To log out of Virtual Office, press the Virtual soft key. Automatic log out from Virtual Office Your remove Virtual Office IP Deskphone may be configured to automatically ...

Additional phone features 197 Deskphones can still be used to make emergency calls. “Emergency Calls only” is displayed on the IP Deskphone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted. Tro...

Additional phone features 199 Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending CS1000 features to one or more remotely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Deskphones, PSTN acces...

Additional phone features 200 Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode. When in Local Mode, the IP Deskphone displays the message LOCAL MODE . Using Test Local Mode Use Test Local Mode to check Local Mode functionality (make an...

Additional phone features 201 Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 15 lists error messages and describes actions to correct the causes. 3. Press Enter (the IP Deskphone registers back to the main office). Table 15: Troubleshooting MG 1000B Displa...

Using Hospitality features 202 Using Hospitality features Hospitality features are intended for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your IP Deskphone, you can program the system to automatically place a call to you ...

Using Hospitality features 203 To cancel an Automatic Wake-Up call: To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up t...

Using Hospitality features 204 Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel phone calls. To read meters: To change a meter: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). 3. Press the Message...

Using Hospitality features 205 To reset a meter to zero: Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Deskphone in each room. To enter cleaning status: 1. Press the Message Registration key. 2. Dial t...

Using Hospitality features 206 Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module. To display the status of a room: 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room p...

Using Hospitality features 207 Changing the status of a room: 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 =...

Using Hospitality features 208 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleanin...

Accessing External Server Applications 209 Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your Avaya 1165E IP Deskphone. To find out what features and services are available, contact your system administrator. Depending on wh...

Accessing External Server Applications 210 Using SAVE key Use the SAVE feature key to save the recording of an active call. This key is associated with the active user ID and is operational only if a call is active. The SAVE key is displayed in the following scenarios: • Normal operations - If the S...

Flexible Feature Codes (FFCs) 211 Flexible Feature Codes (FFCs) Use Table 16 to track the FFCs assigned by your system administrator. Table 16: Flexible Feature Codes FFC Feature FFC Feature Automatic Wake-Up Activate Make Set Busy Activate Automatic Wake-Up Deactivate Make Set Busy Deactivate Autom...

Quick Reference 213 Quick Reference This chapter is the Quick Reference Card for the Avaya 1165E IP Deskphone. Print this chapter as a reference guide Feature Operation AutoDial Store Use Display Call Forward Activate Deactivate Reinstate View number Call PickupCall Waiting Answer Return to first ca...

Quick Reference 214 Legend When notified Deactivate Transfer Adjust Volume Mute Icon Action ( ) Indicates the key cap text label. For example, (Message). Lift the handset, press the line (DN) key or the Handset key. Replace the handset, or press to end the call. Dial a number Press a line/feature ke...

Quick Reference 215 Services and Telephone Options Menus * To use a headset equipped with Bluetooth® wireless technology, you must first configure the headset and your phone to work together. For more information, see Avaya 1165E IP Deskphone User Guide. Note : The Services menu contains the Telepho...

Regulatory and safety information 217 Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a ...

Regulatory and safety information 218 colocated or operated in conjunction with any other antenna or transmitter. Table 17 lists EMC compliance for various jurisdictions. Table 17: EMC compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radi...

Regulatory and safety information 219 Table 18 lists Safety compliance for various jurisdictions . Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Mark...

Regulatory and safety information 220 DenAn regulatory notice for Japan

Third party terms 221 Third party terms Third Party Terms for UNIStim sw releases4.1 thru 5.0 (Jan 2010 - Nov 2010) Certain portions of the product ("Open Source Components") are licensed under open source license agreements that require Avaya to make the source code for such Open Source Com...

Third party terms 222 * * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted. This software/database is fr...

Third party terms 229 OpenSSL The following component is licensed under OpenSSL license: OpenSSL 0.9.7b OpenSSL License /* ===================================================== * Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved. * * Redistribution and use in source and binary forms, ...

Third party terms 232 * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR AN...

Third party terms 233 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be...

Third party terms 234 dealings in this Software without prior written authorization of the copyright holder. END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license: Libpng 1.2.37 - June 4, 2009 Libpng License This copy of the libpng notices is provided for your c...

Third party terms 237 .\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: .\" 1. Redistributions of source code must retai...

Third party terms 238 Convert UTF ConvertUTF License Copyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to determine app...

Third party terms 239 Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the <ORGANIZATION> nor the names of its contribut...

Appendix: Connecting the components 241 Appendix: Connecting the components Following figure shows connections on the Avaya 1165E IP Deskphone. Figure 38: Avaya 1165E IP Deskphone connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the po...

Appendix: Connecting the components 242 Before you begin Connecting the components of the IP Deskphone CAUTIONDamage to Equipment Ensure you only plug your Avaya 1165E IP Deskphone into a 100BaseT Ethernet jack. Plugging your Avaya 1165E IP Deskphone into anything other than a 100BaseT Ethernet jack...

Appendix: Connecting the components 243 Figure 39: Release the Avaya 1165E IP Deskphone from the stand Use the following steps to connect the components of your IP Deskphone. 1. Remove the stand cover. Pull upward on the center catch as indicated in preceding figure and remove the stand cover. The c...

Appendix: Connecting the components 244 Figure 40: Remove the stand cover 2. Your Avaya 1165E IP Deskphone can be powered by standard IEEE 802.3af Power over Ethernet or by AC power To use Power over Ethernet, where power is delivered from the Ethernet Switch over the LAN cabling infrastructure to t...

Appendix: Connecting the components 246 Figure 41: Cable routing tracks and mounting holes 8. Wall-mount your IP Deskphone(optional). Your Avaya 1165E IP Deskphone can be mounted either by: (Method A) using the mounting holes on the bottom of the IP Deskphonestand, or (Method B) using a traditional-...

Terms you should know 249 Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and ass...

Terms you should know 250 Date/time display The current date and time when the IP Deskphone is in an idle state. Directory Number (DN) A number consisting of one to seven digits for an IP Deskphone, and also known as an extension number . Feature display An area that shows status information about t...

Terms you should know 251 Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your IP Deskphone. Message/Inbox A fixed key on your Avaya 1165E IP Deskphone that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to s...

Terms you should know 252 Services key A fixed key used to access options such as Telephone Options, Password Admin, Virtual Office Login, Virtual Office Logout, Test Local Mode, and Resume Normal Mode. Self-labeled line programmable feature keys The keys on either side of the LCD display area are s...

Terms you should know 253 System or Switch Your office communication system. Switchhook A button on which the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook, and you either answer an incoming call or you receive a dial to...

Index 255 Index A About the IP Phone 2004 11, 241, 249 Active headset device 93 Advanced Diagnostic Tool 126 Answer a call 143 Attendant Recall 147 AutoDial 136 AutoDial Transfer 169 Automatic Answerback 152 Automatic Wake-Up 202 Avaya Mobile Headset Adapter 96 B Background image 86 Backlight dim 85...

Index 258 V Virtual Office 189 Virtual Office login 190 Virtual Office logout 196 Virtual Office on your Remote telephone 192 Voice Call 180 Volume adjustment 57 Volume control bar 15