Avaya 1165E - Manual

Avaya 1165E

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Table of Contents:

  • Page 3 – Revision history
  • Page 5 – Contents
  • Page 9 – Using Virtual Office on your Remote IP Deskphone . . . 192
  • Page 11 – About the Avaya 1165E IP Deskphone; This feature requires an External Application Server.
  • Page 12 – Basic features
  • Page 13 – hearing aid compatibility
  • Page 14 – Telephone controls; shows the Avaya 1165E IP Deskphone.; Figure 1: Avaya 1165E IP Deskphone; are located; Soft; throughout this document.
  • Page 15 – feature keys
  • Page 18 – Visual
  • Page 19 – Directory
  • Page 20 – Telephone display; Services
  • Page 21 – Figure 2: Avaya 1165E IP Deskphone display area
  • Page 22 – shows an idle LCD screen.; Figure 3: Avaya 1165E IP Deskphone LCD screen; USB support; The Avaya
  • Page 23 – License Notification; Avaya Communication Server 1000 IP; Call features and Flexible Feature Codes; Audio and text message broadcast
  • Page 24 – WML Browser support; “Configuration”
  • Page 26 – Table 1: WML softkey display
  • Page 28 – The Access key feature allows you to select items using; Security features; Encrypted calling; Press the
  • Page 29 – Password Admin
  • Page 30 – To turn Password Protection on or off:
  • Page 31 – Entering and editing text; “Entering text using the IP Deskphone dialpad” on page 31; Entering text using the IP Deskphone dialpad; Table 2: Application text entry
  • Page 32 – Entering text using the USB keyboard; Table 3; Function key
  • Page 33 – Editing text using the soft keys
  • Page 34 – Symbol; Table 4 on; Table 4: Editing text using soft keys
  • Page 35 – Virtual Private Network; The Avaya Phone VPN Configuration Wizard uses the default; Before you begin; — Windows XP
  • Page 36 – check click; Start; to see; Connecting your IP Deskphone; Figure 6 on
  • Page 37 – Figure 4: IP Deskphone connected to the modem
  • Page 38 – and modem; If your home network is not configured as described in the; QoS configuration recommendations
  • Page 39 – Installing and configuring VPN; Depending on the version of software installed on your IP; To install and configure VPN; Run the Avaya Phone VPN Configuration Wizard.jar file on your PC.; Welcome & language selection; window of the Wizard appears,
  • Page 40 – Figure 7: Welcome & language selection window
  • Page 41 – Next
  • Page 42 – Figure 8: Equipment Setup and VPN window; Figure 9 on
  • Page 43 – Figure 9: Locate Data Files; Click; Browse; to locate the provisioning files provided by your system; The; Prepare Phone for Configuration; window appears as shown in
  • Page 44 – Figure 10: Prepare Phone for Configuration
  • Page 45 – Listening Mode
  • Page 46 – No; “Entering and editing text” on page 31
  • Page 47 – Yes
  • Page 50 – Figure 15: Autodiscover Phone window; If more than one connected IP Deskphone was discovered, the; Autodiscover Phone (More than one phone was discovered)
  • Page 51 – Figure 16: Autodiscover Phone (More than one phone was; Select the IP Deskphone to configure from the drop-down list.; window appears, as shown in; Configure phone; to initiate the provisioning
  • Page 52 – Figure 17: Configure Phone Window; is displayed during the file transfer.; Phone configuration complete; is displayed, click; Confirmation & Finish; window appears. See
  • Page 53 – Key
  • Page 54 – “Before you begin” on
  • Page 55 – Configuring Telephone Options; “Using Virtual Office” on page 189; Figure 19: Telephone Options menu
  • Page 56 – Using the Telephone Options menu; Telephone Options
  • Page 57 – Adjusting the volume; To adjust the volume:
  • Page 58 – Adjusting the display screen contrast
  • Page 59 – To adjust the display screen contrast:; Selecting a language
  • Page 60 – Selecting date and time format; To select a date and time format:
  • Page 61 – Accessing display diagnostics; To use Display diagnostics:; Choosing a local dialpad tone
  • Page 62 – To choose a local dialpad tone:; Viewing IP Deskphone information
  • Page 63 – To view IP Deskphone information:; Diagnostics
  • Page 64 – Configuring Call Log Options; “Configure the Incoming Calls – Log Mode” on page 64; Configure the Incoming Calls – Log Mode
  • Page 66 – Configure the Incoming Call – New Call Indication
  • Page 67 – Configure Preferred Name Match
  • Page 68 – Configure Area Code Setup
  • Page 69 – To edit area code display:
  • Page 70 – Choosing a ring type
  • Page 71 – To select a ring type:; Enabling or disabling Call Timer
  • Page 72 – To enable or disable Call Timer:; Enabling OnHook Default Path; To enable OnHook Default Path:
  • Page 73 – Changing feature key labels; To rename the labels:
  • Page 75 – To restore the default labels:; Configuring the name display format
  • Page 76 – To configure name display format:; Configuring Live Dial Pad; To configure Live Dial pad:
  • Page 77 – Select
  • Page 78 – Configuring Local Menu options; “Preferences submenu” on page 80; Table 6: Navigation key functions in the main menu
  • Page 79 – Table 7; Table 7: Navigation key functions in a dialog box
  • Page 80 – Navigation using the USB mouse; A submenu dialog box has the following attributes:; Navigation using a mouse in a combo box; Preferences submenu; The Local Tools menu
  • Page 81 – Tool
  • Page 82 – Apply
  • Page 83 – Using the Contrast or Brightness settings:
  • Page 84 – Setting the Backlight Timeout Value:; “Accessing the files on the Avaya 1165E IP Deskphone” on page 110
  • Page 85 – Using the Backlight Dim feature:
  • Page 86 – Using the Background Theme:
  • Page 87 – Using the Expansion Module Bold Font:
  • Page 88 – Using the Simple Icons:
  • Page 89 – Feature Active
  • Page 92 – “Configuring Telephone Options” on page 55; To select the language using the Language dialog:
  • Page 93 – Selecting an Active Headset Device
  • Page 94 – Enabling a USB headset
  • Page 95 – Figure 20: Headset menu item display
  • Page 96 – Back Light
  • Page 98 – Avaya recommends that you not pair more than one headset of
  • Page 99 – Figure 21: Bluetooth Setup screen
  • Page 101 – Right
  • Page 102 – Stop
  • Page 103 – navigation key one or; Pair; button; Enter
  • Page 104 – Choose one of the following:
  • Page 106 – Dual Pairing Headsets; Exit
  • Page 107 – Unless you need to dual pair a headset, operating the headset; Interaction with wired headsets; key controls the wireless headset, even if a wired headset is; To switch between a wired headset and a wireless headset:; key to open
  • Page 108 – To unpair a wireless headset:
  • Page 110 – Accessing the files on the Avaya 1165E IP Deskphone; File Manager; from the; Preferences menu; of the Avaya; Phone; directory and click the
  • Page 112 – To access the file with USB drive attached to the phone
  • Page 113 – — To move down a directory level, press the; Access the selected folder.; Delete; You cannot delete the folder.
  • Page 114 – Sending a file from the phone to the USB drive; Appears only when a file is selected.; Back; Navigates to the previous directory level.; Table 12: Soft key description for attached USB drive
  • Page 115 – To send a file from the phone to the USB drive
  • Page 116 – — To move up a directory level on the device,.press the; soft; shows a successful send operation.; Figure 25: Successful send operation; shows an unsuccessful send operation.
  • Page 117 – Figure 26: Failed send operation
  • Page 119 – To select an image for the background; “Using the Background Theme:” on page 86; “1. IP Set Information” on page 120
  • Page 120 – soft key at any time while working with tools in the Local; Return; key in this way to quickly gather information and run tests; Return; and enter the; IP Set Information
  • Page 122 – Figure 28: USB Devices—Port Disabled; See
  • Page 123 – Figure 29: USB Devices—locked devices; Advanced Diag Tools; DHCP Information; menu to view; The system administrator can use the; VPN Information; menu to view
  • Page 124 – Certificate Information; menu to; Configuration; To access the Configuration menu, press the; “1. Network Configuration” on page 124; Figure 30: Configuration submenu display; Network Configuration
  • Page 125 – To configure the WML Browser:
  • Page 126 – Advanced Diag Tools; Locks; displays the Locks submenu.; Figure 31: Locks submenu display
  • Page 127 – This check box allows you to enable or disable the USB port.
  • Page 128 – Making a call; Using Off-hook dialing
  • Page 129 – Using On-hook dialing; Goodbye
  • Page 130 – Using handsfree dialing; To discontinue a handsfree call:
  • Page 131 – To mute a handsfree call:
  • Page 132 – Using the Directory applications; “Making a call using the Corporate Directory” on page 132; Making a call using the Corporate Directory; key and select; Corporate; Press the IP Deskphone; key
  • Page 133 – To scroll to a specific number:; Making a call using the Personal Directory; “Using the Personal Directory” on page 182
  • Page 134 – To make a call using the Personal Directory:; Making a call using the Callers List; “Using the Callers List” on page 185; To make a call using the Callers List:
  • Page 135 – Making a call using the Redial List; “Using the Redial List” on page 187; To make a call using the Redial List:; Using Predial
  • Page 136 – To edit a Predial number:; Using AutoDial; To store an AutoDial number:
  • Page 137 – Using Ring Again; AutoDial
  • Page 138 – To activate Ring Again:
  • Page 139 – Using Last Number Redial; To use Last Number Redial:; Using Speed Call; To store a Speed Call number:
  • Page 140 – To make a Speed Call:; Using System Speed Call; Speed Call Controller
  • Page 141 – To make a System Speed Call:; Using HotLine; System Speed Call
  • Page 142 – To make an intercom call:
  • Page 143 – Answering a call; or
  • Page 144 – While on an active call; Placing a call on hold; To place a call on hold:
  • Page 145 – Transferring a call; To transfer a call to a third party:
  • Page 146 – Using Timed Reminder Recall; To use Timed Reminder Recall:
  • Page 147 – Using Attendant Recall; To contact the attendant while on a call:; Using Call Park
  • Page 148 – To park a call on the System Park DN or your own DN:
  • Page 149 – To retrieve a parked call:
  • Page 150 – Recording a Calling Party Number; To record a caller number for accounting purposes:; Displaying incoming calls; More...; “Charging a call or; CParty
  • Page 151 – Tracing a malicious call; To use Call Trace while on a call:
  • Page 152 – Incoming calls; “Using Automatic Answerback” on page 152; Using Automatic Answerback; not; To activate Automatic Answerback:; Using Call Pickup; To answer a call in your own call pickup group:
  • Page 153 – To answer an incoming call in another call pickup group:
  • Page 154 – Using Call Waiting; To answer an incoming call while on another call:; Goodbye and try again)
  • Page 155 – If you do not have a Call Waiting key:
  • Page 156 – While away from your desk; “Using Call Forward” on page 156; Using Call Forward; To forward your calls or change the forward number:
  • Page 157 – To deactivate Call Forward:; Using Internal Call Forward; To forward internal calls:
  • Page 158 – To deactivate Internal Call Forward:; Using Remote Call Forward; To activate Remote Call Forward:
  • Page 159 – To deactivate Remote Call Forward:
  • Page 160 – Securing your IP Deskphone; “Security features” on page 28; To lock your IP Deskphone:
  • Page 161 – To unlock your IP Deskphone:
  • Page 162 – Talking with more than one person; “Using the Call Join feature” on page 162; Using the Call Join feature; To connect a call on hold (on a different line) to your current call:; Setting up a conference call; Conference
  • Page 163 – To set up a conference call:
  • Page 164 – Using Conferee Selectable Display; To view active conferees:
  • Page 165 – Using Group Call; To call group members:
  • Page 166 – To answer a group call:
  • Page 167 – Working without interruption; Using Make Set Busy; To activate Make Set Busy:; Call Deflect
  • Page 168 – Figure 32: Call Deflect key; If you press the; Deflect; key and no special call treatment has been
  • Page 169 – Additional call features; Using AutoDial Transfer; To use AutoDial Transfer when picking up an incoming trunk call:
  • Page 170 – Using the Buzz signal; To buzz the IP Deskphone linked to your IP Deskphone:; Using Call Page Connect to make an announcement; Page
  • Page 171 – Using Centrex/Exchange Line Switchhook Flash; To use Centrex/Exchange Line Switchhook Flash:; Charging a call or charging a forced call
  • Page 172 – To charge a call in progress:
  • Page 173 – To charge a call to an account when you transfer a call:
  • Page 175 – Using Enhanced Override; To use Enhanced Override:
  • Page 176 – Using Forced Camp-on feature; Answering a call camped-on to your extension:
  • Page 177 – Overriding a busy signal; To override a busy signal:; Using Privacy Release; Override
  • Page 178 – To use Privacy Release in an established state:; Using Radio Page; Privacy Release
  • Page 180 – To answer a Radio Page:; Using Voice Call; To make a voice call:
  • Page 181 – To respond to a voice call:
  • Page 182 – Additional phone features; Using the Personal Directory; Directory is full
  • Page 184 – To search for an entry:
  • Page 185 – Using the Callers List
  • Page 186 – Dial
  • Page 187 – To delete the entire Callers List:; Using the Redial List
  • Page 188 – To delete the entire Redial List:
  • Page 189 – Using Virtual Office; “Logging in to Virtual Office” on page 190; Table 13: Virtual Office connection availability
  • Page 190 – Logging in to Virtual Office
  • Page 191 – Figure 33: Virtual soft key; Virtual; Station
  • Page 192 – Using Virtual Office on your Remote IP Deskphone; shows an Avaya 1165E IP Deskphone logged in; Figure 34: Logged in to an Avaya 1165E IP Deskphone; shows an Avaya 1120E IP Deskphone logged in
  • Page 193 – shows an Avaya 2050 IP Softphone logged in as a
  • Page 194 – Using Virtual Office on your Office IP Deskphone; shows the Avaya 1165E IP Deskphone display
  • Page 195 – Figure 37: Office phone displays the message Logged Out; logged out
  • Page 196 – Logging out of Virtual Office; Logout phone now; Emergency calls on your Remote IP Deskphone
  • Page 197 – Troubleshooting Virtual Office; Virtual Office can cause error messages to display on-screen.; Probable cause; Enter correct User ID.
  • Page 199 – Normal Mode; “Using Resume Normal Mode” on; Local Mode
  • Page 200 – LOCAL MODE; Using Test Local Mode
  • Page 201 – Display message
  • Page 202 – Using Hospitality features; Configuring Automatic Wake-Up; To enter the time for an Automatic Wake-Up call:
  • Page 203 – To verify the time for the Automatic Wake-Up call:
  • Page 204 – Activating Message Registration
  • Page 205 – To reset a meter to zero:; Using Maid Identification; To enter cleaning status:
  • Page 206 – Displaying Room Status; To display the status of a room:
  • Page 207 – Changing the status of a room:
  • Page 208 – Directory Number
  • Page 209 – Accessing External Server Applications; Avaya IP Deskphone External Server Applications User Guide; Using Record On Demand key; The ROD key is displayed in the following scenarios:; ROD; key during an active call.
  • Page 210 – Using SAVE key
  • Page 211 – Table 16: Flexible Feature Codes; FFC
  • Page 213 – Quick Reference; Feature Operation
  • Page 214 – Legend
  • Page 215 – Services and Telephone Options Menus; Note; menu contains the; menus. Some options are not
  • Page 217 – Regulatory and safety information; Reorient or relocate the receiving antenna.
  • Page 218 – Table 17 lists EMC compliance for various jurisdictions.; Jurisdiction Standard; Canada
  • Page 219 – Table 18 lists Safety compliance for various jurisdictions; Other; This equipment complies with the CE Marking requirements.; Bluetooth wireless technology:; This portable device with its antenna
  • Page 220 – DenAn regulatory notice for Japan
  • Page 221 – Third party terms; The following component is licensed under Public Domain:
  • Page 222 – GNU; GNU General Public V2 License
  • Page 229 – OpenSSL; The following component is licensed under OpenSSL license:
  • Page 232 – Zlib; The following component is licensed under zlib license:
  • Page 233 – Curl
  • Page 234 – Libpng
  • Page 237 – ConvertUTF; The following component is licensed under convert UTF license:
  • Page 238 – Wchar functions
  • Page 239 – Libjpeg; END OF TERMS AND CONDITIONS
  • Page 241 – Appendix: Connecting the components; Figure 38: Avaya 1165E IP Deskphone connections; WARNING
  • Page 242 – CAUTION
  • Page 243 – Release the Avaya 1165E IP Deskphone
  • Page 244 – Figure 40: Remove the stand cover
  • Page 246 – Figure 41: Cable routing tracks and mounting holes
  • Page 249 – Terms you should know; Avaya Communication Server 1000; Your office communication system.; Calling Party Name Display
  • Page 250 – extension number; Feature display; The hard-labeled keys on your IP Deskphone.; Goodbye key; A fixed key used to end an active call.; Indicator
  • Page 251 – Interrupted dial tone; is applied whether (a) the end user lifts up the; Paging tone
  • Page 252 – Services key
  • Page 253 – System or Switch; Switchhook
  • Page 255 – Index
  • Page 258 – Virtual Office login 190
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Avaya 1165E IP Deskphone
User Guide

Avaya Communication Server 1000

Document Status:

Standard

Document Version:

03.01

Part Code:

NN43101-102

Date:

October 2010

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Summary

Page 3 - Revision history

Revision history 3 Revision history October 2010 Standard 03.01. This document is up-issued to support UNIStim 5.0 and Avaya Communication Server 1000 Release 7.5. July 2010 Standard 02.02. This document is up-issued to reflect changes in technical content for Call Log Options, and to add Record on ...

Page 5 - Contents

Contents 5 Contents About the Avaya 1165E IP Deskphone . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Telephone display . . . . . . ...

Page 9 - Using Virtual Office on your Remote IP Deskphone . . . 192

Contents 9 Charging a call or charging a forced call . . . . . . . . . . . . . . . 171 Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 176 Overriding a busy signal . . . . . . . . . . . . . . . ....

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