Avaya 11-300244 - Manuals

November 2004 Avaya Modular Messaging Concepts and Planning Guide xi Preface Overview This guide provides: ! The concepts underlying Avaya Modular Messaging, including discussions of voice mail domains, addressing, and telephony. ! A description of the hardware and software components of Avaya Modul...

Avaya Modular Messaging Concepts and Planning Guide xii November 2004 Avaya Modular Messaging Concepts and Planning Guide Conventions and definitions This guide uses the following conventions: This guide uses the following terms and definitions: Convention Description Initial capital letters Names o...

Preface November 2004 Avaya Modular Messaging Concepts and Planning Guide xiii Avaya Modular Messaging documentation The CD-ROM Avaya Modular Messaging Release 2 Documentation , 11-300121 contains all documentation about Avaya Modular Messaging, including instructions for administration, installatio...

Avaya Modular Messaging Concepts and Planning Guide xiv November 2004 Avaya Modular Messaging Concepts and Planning Guide Customer’s responsibility for their system’s security No telecommunication system can be entirely free from the risk of unauthorized use. Customers have ultimate control over the...

November 2004 Avaya Modular Messaging Concepts and Planning Guide Section 1 Introduction

November 2004 Avaya Modular Messaging Concepts and Planning Guide 1-1 1 Introducing Avaya Modular Messaging Avaya Modular Messaging is a unified messaging solution that addresses the different unified messaging needs of customers through the following versions: ! Modular Messaging—MSS version. With ...

Introducing Avaya Modular Messaging November 2004 Avaya Modular Messaging Concepts and Planning Guide 1-3 Benefits of Avaya Modular Messaging Avaya Modular Messaging is compatible with several industry telecommunications systems, offering service from 4 to 690 ports 1 and up to 100,000 1 subscribers...

Avaya Modular Messaging Concepts and Planning Guide 1-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide separate or unified message stores. For more information, see Unified Communication Center Speech Access on page 4-27. Modular Messaging Web Client is a visual interface to the M...

Avaya Modular Messaging Concepts and Planning Guide 1-6 November 2004 Avaya Modular Messaging Concepts and Planning Guide Note: Callers calling from TTY devices may not be able to leave Call Answer messages if their TTY device cannot dial touchtones after a call is in progress. Ease of administratio...

Introducing Avaya Modular Messaging November 2004 Avaya Modular Messaging Concepts and Planning Guide 1-7 administration. For more information, see Mailbox Manager on page 4-28. The MSS supports subscriber administration and subscriber directory updates from these products via LDAP. The internal LDA...

November 2004 Avaya Modular Messaging Concepts and Planning Guide Section 2 Concepts

November 2004 Avaya Modular Messaging Concepts and Planning Guide 2-1 2 Modular Messaging versions This chapter introduces the Modular Messaging versions and provides a comparison of some key characteristics of these versions. This chapter includes the following topics: ! Avaya Modular Messaging ver...

Avaya Modular Messaging Concepts and Planning Guide 2-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Avaya Modular Messaging versions To suit the particular architectural needs and e-mail infrastructure of customers, Avaya Modular Messaging is available in the following versions...

Avaya Modular Messaging Concepts and Planning Guide 2-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide Note: Access to a subscriber mailbox from standard-based clients can be restricted by means of administrative settings. For more information, see The Privacy Enforcement Level pr...

November 2004 Avaya Modular Messaging Concepts and Planning Guide 3-1 3 Modular Messaging server components This chapter provides a description of the server components of Avaya Modular Messaging. This chapter includes the following topics: ! Messaging application server on page 3-2 ! Message store ...

Avaya Modular Messaging Concepts and Planning Guide 3-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Messaging application server The voice server, also known as the messaging application server (MAS) in Modular Messaging, provides an interface between the message store (and dir...

Modular Messaging server components November 2004 Avaya Modular Messaging Concepts and Planning Guide 3-3 ! Outbound services An MAS provides support to outbound services, such as, Find Me, Call Me, Message Waiting Indicator (MWI), Automated Attendant transfers, and outbound fax (MSS only) ! Softwar...

Avaya Modular Messaging Concepts and Planning Guide 3-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide administration and diagnostic tools, see Avaya Modular Messaging Release 2 Messaging Application Server Administration Guide for Avaya Modular Messaging with the Avaya MAS and MS...

Modular Messaging server components November 2004 Avaya Modular Messaging Concepts and Planning Guide 3-5 ! Periodically cleans up expired events from the operation history database and from the transaction database (optional) Mailbox Monitor Server The Mailbox Monitor Server monitors mailboxes of A...

Avaya Modular Messaging Concepts and Planning Guide 3-6 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! Requests any MAS in the voice mail domain that has been configured as an MWI service provider, to set or reset MWI For more information on MWI, see Overview of Message Waiting ...

Modular Messaging server components November 2004 Avaya Modular Messaging Concepts and Planning Guide 3-7 Distributing server components and services Table 3-1 describes the distribution of MAS server components and services in a multi-MAS voice mail domain. Table 3-1. MAS server components and serv...

Avaya Modular Messaging Concepts and Planning Guide 3-8 November 2004 Avaya Modular Messaging Concepts and Planning Guide The Mailbox Manager application: For Modular Messaging—MSS systems, if the corporate network has a dynamic host configuration protocol (DHCP) environment, the Mailbox Manager app...

Modular Messaging server components November 2004 Avaya Modular Messaging Concepts and Planning Guide 3-9 Message store A Modular Messaging—Avaya Message Storage Server (MSS) system is a turn-key solution that makes use of an internal message store. A Modular Messaging—Microsoft Exchange system inte...

Avaya Modular Messaging Concepts and Planning Guide 3-10 November 2004 Avaya Modular Messaging Concepts and Planning Guide MSS does not have access to messages that were sent to the subscriber’s mailbox on a separate corporate e-mail server. To manage attributes for Avaya Modular Messaging subscribe...

Modular Messaging server components November 2004 Avaya Modular Messaging Concepts and Planning Guide 3-11 Note: Modular Messaging—IBM Lotus Domino requires IBM Lotus Domino Unified Communications (DUC) 1.2.2. Directory server A directory server is the server that contains information about subscrib...

November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-1 4 Modular Messaging interfaces This chapter provides a description of the Modular Messaging interfaces that are available to subscribers and callers. It also provides an introduction to voice mail domains. This chapter includes th...

Avaya Modular Messaging Concepts and Planning Guide 4-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Telephone user interfaces A telephone user interface (TUI) provides subscribers and callers access to Avaya Modular Messaging, from a touch-tone telephone. The Modular Messaging ...

Avaya Modular Messaging Concepts and Planning Guide 4-6 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! Goto ! Conditional goto ! Send message (to mailbox or e-mail address) ! Termination (disconnection, default automated attendant or to mailbox logon) These actions can be combin...

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-9 Note: Modular Messaging AUDIX TUI subscribers cannot perform certain kinds of personal configuration, such as enabling or disabling Notify Me and Find Me. Modular Messaging AUDIX TUI subscribers cannot...

Avaya Modular Messaging Concepts and Planning Guide 4-12 November 2004 Avaya Modular Messaging Concepts and Planning Guide Multilingual support Administrators can configure the system so that the Modular Messaging telephone user interfaces (TUIs) supports multiple languages. Administrators and subsc...

Avaya Modular Messaging Concepts and Planning Guide 4-14 November 2004 Avaya Modular Messaging Concepts and Planning Guide Graphical user interfaces Depending on the system Privacy Enforcement Level setting, Modular Messaging subscribers can use graphical user interfaces (GUIs), such as Avaya GUI cl...

Avaya Modular Messaging Concepts and Planning Guide 4-16 November 2004 Avaya Modular Messaging Concepts and Planning Guide — Any other e-mail client that IBM Lotus Domino supports. Client Add-in for Microsoft Outlook Client Add-in for Microsoft Outlook is an application that integrates with the Micr...

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-17 Modular Messaging—Microsoft Exchange Client Add-in for Microsoft Outlook provides subscribers a unified view of all their voicemail, text, corporate e-mail, and fax messages. Voice messages are stored...

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-19 ! Message privacy The Voice Form permits subscribers to create private messages. Depending on the system Privacy Enforcement Level (PEL) setting and the Restrict Client Access COS value, the Voice For...

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-21 Subscriber Options Subscribers can use the Subscriber Options application to modify their mailbox settings from a desktop PC. With Modular Messaging—MSS and Modular Messaging—Microsoft Exchange, Subsc...

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-23 Avaya Modular Messaging Web Client Avaya Modular Messaging Web Client enables subscribers to use a Web browser for visual access to their Modular Messaging messages and to corporate e-mail messages. M...

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-27 Unified Communication Center Speech Access Unified Communication Center Speech Access (UCC Speech Access) is a complementary Avaya product providing a speech user interface that supports all versions ...

Avaya Modular Messaging Concepts and Planning Guide 4-28 November 2004 Avaya Modular Messaging Concepts and Planning Guide Administrative and management interfaces Modular Messaging provides administrators with different interfaces or tools for the administration of the Message Storage Server (MSS),...

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-29 ! Modular Messaging with S3400 Message Storage Server ! Intuity AUDIX LX ! Intuity AUDIX MAP5/40/100 ! Octel 250/350 (Aria) ! Octel 200/300 (Serenade) This enables administrators to have a common look...

Avaya Modular Messaging Concepts and Planning Guide 4-30 November 2004 Avaya Modular Messaging Concepts and Planning Guide Reporting capabilities Modular Messaging provides a Reporting Tool that administrators can use to generate predefined reports for monitoring voicemail system usage, planning cap...

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-31 for the voicemail system, hence this report also provides a general performance overview. Administrators can export a report to save the report information or work with it using alternative tools. The...

November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-1 5 Modular Messaging features This chapter discusses the key features of Avaya Modular Messaging. It includes the following topics: ! Key features and capabilities on page 5-2 ! Text-to-speech conversion capability on page 5-9 ! SN...

Avaya Modular Messaging Concepts and Planning Guide 5-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Key features and capabilities Table 5-1 discusses the key features of Avaya Modular Messaging. These features are common to all versions of Modular Messaging. Table 5-1. Key feat...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-11 SNMP with Modular Messaging Simple Network Management Protocol (SNMP) is a protocol used for the management and monitoring of network elements. There are two kinds of SNMP software - a manager, which ma...

Avaya Modular Messaging Concepts and Planning Guide 5-12 November 2004 Avaya Modular Messaging Concepts and Planning Guide Logs and notifications Since a messaging application server (MAS) runs on a standard Microsoft Windows operating system, a variety of Microsoft Windows tools can be used for mon...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-13 ! The administrator log, which contains events and errors that are of interest to system administrators. ! The active alarms log, which contains information about alarms that are currently active on the...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-17 Licensing Avaya controls the use and access of some of Avaya Modular Messaging features by use of licences, which the customer must purchase. The features that Avaya controls using licensing include: ! ...

Avaya Modular Messaging Concepts and Planning Guide 5-18 November 2004 Avaya Modular Messaging Concepts and Planning Guide Audio encoding formats Avaya Modular Messaging supports the following audio encoding formats: ! Global System for Mobile Communications (GSM) 6.10 ! G.711 (A-law and µ-law) Audi...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-19 G.711 encoding produces higher quality sound. If customers that use GSM encoding find that sound quality is inferior, they may consider changing to G.711 encoding for improved sound quality. Notes: 1. I...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-21 Offline messaging Modular Messaging supports offline messaging in the following scenarios: ! Offline Call Answer If a message store (Avaya MSS, Microsoft Exchange, or IBM Lotus Domino) cannot be accesse...

Avaya Modular Messaging Concepts and Planning Guide 5-22 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! Messaging with e-mail clients in offline mode Modular Messaging—Exchange and Modular Messaging—Domino support offline messaging with the e-mail clients in offline mode. Modula...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-23 Offline access to Call Answer messages The Modular Messaging Offline Access (OLA) feature provides subscribers increased availability to Call Answer messages, by providing emergency access to Call Answe...

Avaya Modular Messaging Concepts and Planning Guide 5-24 November 2004 Avaya Modular Messaging Concepts and Planning Guide Subscribers will not be able to log in to their mailboxes if the MAS is not able to reach the Offline Call Answer Store. Note: Offline Call Answer and Aria TUI Access to Offline...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-25 When an IBM Lotus Domino message store goes offline When an IBM Lotus Domino message store is offline, Call Answer and subscriber access to Call Answer messages take place as described in Offline Call A...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-27 N+1 server configuration Modular Messaging offers redundancy of voice ports by way of an N+1 server configuration. N+1 server configuration is the implementation of more than the minimum number of messa...

Avaya Modular Messaging Concepts and Planning Guide 5-28 November 2004 Avaya Modular Messaging Concepts and Planning Guide message store and the Offline Call Answer Store server are unavailable. ! Call Me and MWI are installed on a single MAS. If that MAS goes down, neither of these services will wo...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-29 Communities and sending restrictions Modular Messaging—Avaya Message Storage Server (MSS) has a feature called Sending Restrictions. With appropriate administration, this feature prevents the delivery o...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-31 System lists This topic provides information on the system lists that Modular Messaging supports. Modular Messaging—MSS Enhanced-List Application Enhanced-List Application (ELA) is a messaging tool that...

Avaya Modular Messaging Concepts and Planning Guide 5-32 November 2004 Avaya Modular Messaging Concepts and Planning Guide Modular Messaging—MSS Broadcast The Modular Messaging—MSS Broadcast feature enables an administrator to designate any Enhanced-List Application (ELA) to be a local broadcast lis...

Avaya Modular Messaging Concepts and Planning Guide 5-34 November 2004 Avaya Modular Messaging Concepts and Planning Guide Personal Distribution Lists A personal distribution list (PDL) is a labelled collection of addresses that subscribers create and save for use later. Messages that are addressed ...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-35 A PDL must not contain the MSS broadcast mailbox, the internal fax delivery mailbox, and the ELA shadow mailbox. Avaya supports up to 999 members (list entries) per PDL, subject to system capacity, thou...

Avaya Modular Messaging Concepts and Planning Guide 5-38 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! Adding and removing list members by specifying their mailbox number, Numeric Address, network address, or display name ! Modifying the List number of the PDL ! Adding or modif...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-41 Other concepts related to PDL addressing Other concepts related to PDL addressing are: Circular PDLs A circular PDL is a PDL that directly or indirectly includes itself. A message addressed to a circula...

Avaya Modular Messaging Concepts and Planning Guide 5-42 November 2004 Avaya Modular Messaging Concepts and Planning Guide Message Privacy Modular Messaging uses a two-pronged approach to achieve message privacy: ! Flexible support for message privacy This includes the ability to create, send, and a...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-43 ! Unified Communication Center (UCC) Speech Access ! Microsoft Outlook with Client Add-in for Microsoft Outlook ! Standards-based e-mail clients Standards-based e-mail clients support creating private m...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-47 If the value of the PEL system parameter is set to Notification Only, subscribers can access their mailboxes using the following interfaces or clients: ! Modular Messaging telephone user interfaces (TUI...

Avaya Modular Messaging Concepts and Planning Guide 5-48 November 2004 Avaya Modular Messaging Concepts and Planning Guide Microsoft Outlook application, or any IMAP4 standard-based e-mail clients. When the POP3 service is disabled, subscribers cannot use POP3 standard-based e-mail clients to access...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-49 Summary of the privacy parameters Table 5-4 summarizes the roles and interdependencies of the different parameters that enforce and support message privacy: Table 5-4. Interdependencies of the privacy p...

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-51 Subscriber data migrations and system upgrades Modular Messaging supports the migration of the following systems to Modular Messaging—MSS Release 2. ! Intuity AUDIX R4.4, R5.0, R5.1, and Intuity AUDIX H...

November 2004 Avaya Modular Messaging Concepts and Planning Guide 6-1 6 Addressing and networking This chapter introduces the interoperability of Modular Messaging with other voicemail systems and the different forms of addressing that Modular Messaging supports. This chapter includes the following ...

Avaya Modular Messaging Concepts and Planning Guide 6-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Addressing Every Modular Messaging mailbox is assigned the following addresses that can be used to address messages from the Modular Messaging telephone user interface (TUI) and ...

Avaya Modular Messaging Concepts and Planning Guide 6-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! Messages sent external to Modular Messaging—MSS, such as those sent via SMTP/MIME networking or those sent by the Notify Me feature, may be dynamically routed by: — standard SM...

Addressing and networking November 2004 Avaya Modular Messaging Concepts and Planning Guide 6-5 Note: Only local subscribers, that is subscribers within a voice mail domain, can use local mailbox numbers for addressing. Numeric Address A Numeric Address, also known as a variable length address, enab...

Avaya Modular Messaging Concepts and Planning Guide 6-6 November 2004 Avaya Modular Messaging Concepts and Planning Guide All local and remote subscribers can use Numeric Addressing. Additional forms of addressing from the TUI In addition to local mailbox numbers and Numeric Addresses, Modular Messa...

Avaya Modular Messaging Concepts and Planning Guide 6-10 November 2004 Avaya Modular Messaging Concepts and Planning Guide access code. For example both sites may be using 4-digit dialing within the system, but they could use the switch access code as a prefix when dialing employees at the other sit...

Avaya Modular Messaging Concepts and Planning Guide 6-12 November 2004 Avaya Modular Messaging Concepts and Planning Guide Multiple mailboxes and alias extensions Modular Messaging enables administrators to configure schemes that support: ! Multiple extensions per mailbox ! Multiple mailboxes per ex...

Addressing and networking November 2004 Avaya Modular Messaging Concepts and Planning Guide 6-13 extension number they dial. The automated attendant transfers calls to the primary extension. However, with Modular Messaging—MSS and Modular Messaging—Exchange (except Exchange 5.5 server), Caller Appli...

Avaya Modular Messaging Concepts and Planning Guide 6-14 November 2004 Avaya Modular Messaging Concepts and Planning Guide list, and the message is delivered to all of the ELA list members. Networking The term ‘networking’ is used to describe how subscribers of a Modular Messaging system can exchang...

Addressing and networking November 2004 Avaya Modular Messaging Concepts and Planning Guide 6-15 careful consideration. Customers and planners are advised to review Appendix C, Considerations with Message Networking server , and should consult the engineering paper Message Networking Implementation ...

Avaya Modular Messaging Concepts and Planning Guide 6-16 November 2004 Avaya Modular Messaging Concepts and Planning Guide Message Networking server among multiple Modular Messaging—MSS systems Modular Messaging—MSS systems can establish direct connectivity with each other, using SMTP/MIME networkin...

November 2004 Avaya Modular Messaging Concepts and Planning Guide 7-1 7 Modular Messaging and fax servers Modular Messaging—Avaya Message Storage Server (MSS) is a fax-capable messaging solution that includes native fax resources to provide fax capability. Avaya Modular Messaging—Microsoft Exchange ...

Avaya Modular Messaging Concepts and Planning Guide 7-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Modular Messaging—MSS native fax server Avaya Modular Messaging—Avaya Message Storage Server (MSS) makes use of a native fax server to support the following fax features: ! Subsc...

Modular Messaging and fax servers November 2004 Avaya Modular Messaging Concepts and Planning Guide 7-3 Outgoing fax Outgoing fax messages include: ! Fax messages that subscribers create and manually address to [email protected], where nnnn is the number of the destination fax machine or the reci...

Modular Messaging and fax servers November 2004 Avaya Modular Messaging Concepts and Planning Guide 7-5 Providing interoperability with third-party fax servers Avaya Modular Messaging—Microsoft Exchange version and Avaya Modular Messaging—IBM Lotus Domino version require a third-party fax server for...

Modular Messaging and fax servers November 2004 Avaya Modular Messaging Concepts and Planning Guide 7-7 ! Depending on the messaging environment, the fax messages placed in the inbox of a subscriber should be identified by one of the following: — A unique message class (IPM.NOTE.FAX), so that they c...

Avaya Modular Messaging Concepts and Planning Guide 7-8 November 2004 Avaya Modular Messaging Concepts and Planning Guide When a subscriber requests the printing of a fax or e-mail message, Avaya Modular Messaging requests that IBM Lotus Domino forward a copy of the message to the default fax destin...

Modular Messaging and fax servers November 2004 Avaya Modular Messaging Concepts and Planning Guide 7-9 Working with fax messages This section contains information on the fax messaging capabilities Modular Messaging supports, from the telephone user interface (TUI) and from the PC user interfaces. N...

Avaya Modular Messaging Concepts and Planning Guide 7-12 November 2004 Avaya Modular Messaging Concepts and Planning Guide servers support canonical addressing and if canonical addressing has been enabled using the Voice Mail System Configuration tool. The canonical address also allows the system to...

November 2004 Avaya Modular Messaging Concepts and Planning Guide 8-1 8 Telephony concepts This chapter describes how Avaya Modular Messaging communicates with various telephony environments to provide call-processing features. This chapter includes the following topics: ! Voice ports on page 8-2 ! ...

Avaya Modular Messaging Concepts and Planning Guide 8-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Voice ports Messaging application server (MAS) units provide a critical link between the telephone call switching equipment and the message store. MAS units communicate with the ...

Telephony concepts November 2004 Avaya Modular Messaging Concepts and Planning Guide 8-3 Switch integration Switch integration is the means by which the switch and the Modular Messaging system exchange ‘control’ information relevant to calls, message waiting indicator (MWI) status, and so on. This c...

Avaya Modular Messaging Concepts and Planning Guide 8-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide of H.323 trunk groups configured as tie trunks supporting Q-Signaling (QSIG) features. QSIG is a standards-based, private networking protocol, based on Q.931 standards (ISDN). Si...

Telephony concepts November 2004 Avaya Modular Messaging Concepts and Planning Guide 8-5 Integration features Configuration notes provide integration information for several types of switches. These configuration notes also provide information on the integration features that a particular switch int...

Avaya Modular Messaging Concepts and Planning Guide 8-8 November 2004 Avaya Modular Messaging Concepts and Planning Guide Telephony protocols Avaya Modular Messaging supports the following telephony protocols for connecting the MAS to the switch: ! H.323-based IP interface ! T1 digital trunks with Q...

Avaya Modular Messaging Concepts and Planning Guide 8-10 November 2004 Avaya Modular Messaging Concepts and Planning Guide Signaling Signaling is required to set up, clear, and supervise telephone connections. With analog telephone lines, digital currents (DC) perform signaling by using protocols su...

Telephony concepts November 2004 Avaya Modular Messaging Concepts and Planning Guide 8-11 Hunt groups A hunt group is a pre-programmed collection of extensions that is configured on the switch. A single pilot number presents a call to one of the available ports within the hunt group. Hunt groups can...

November 2004 Avaya Modular Messaging Concepts and Planning Guide 9-1 9 Support for message and call notification This chapter describes the message notification mechanisms that Avaya Modular Messaging provides to subscribers. This chapter includes the following topics: ! Message notification on pag...

Avaya Modular Messaging Concepts and Planning Guide 9-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Message notification Message notification includes: ! Call Me ! Notify Me - Automatic ! Message Waiting Indicator Call Me With Call Me enabled, Modular Messaging calls subscriber...

Support for message and call notification November 2004 Avaya Modular Messaging Concepts and Planning Guide 9-3 ! SECURITY ALERT: The Call Me feature can be misused to commit toll fraud. When a message triggers Call Me, the MAS generates an outgoing call to a list of telephone numbers that subscribe...

Avaya Modular Messaging Concepts and Planning Guide 9-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide For more information on using Call Me, see Avaya Modular Messaging Subscriber Options, 585-310-789 (Issue 2). Configuring Call Me Administrators can use the voice mail system con...

Avaya Modular Messaging Concepts and Planning Guide 9-6 November 2004 Avaya Modular Messaging Concepts and Planning Guide An example rule might be: “When anyone calls and leaves a [ urgent voice message ], send a notification message with this [ caller’s phone number ] and with this [ notification m...

Support for message and call notification November 2004 Avaya Modular Messaging Concepts and Planning Guide 9-7 Modular Messaging—Microsoft Exchange and Modular Messaging—IBM Lotus Domino support up to a maximum of 100,000 subscribers in a voicemail domain. Of these, 7,000 subscribers can be MWI-ena...

Support for message and call notification November 2004 Avaya Modular Messaging Concepts and Planning Guide 9-9 Call notification Call notification includes: ! Caller-requested Notify Me ! Find Me ! Intercom paging ! Call screening from Automated Attendant ! Single number access Caller-requested Not...

Avaya Modular Messaging Concepts and Planning Guide 9-10 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! Subscribers can access their inbox from a desktop PC or telephone and review their notification messages. ! Subscribers can keep a record of Notify Me requests that may includ...

Avaya Modular Messaging Concepts and Planning Guide 9-12 November 2004 Avaya Modular Messaging Concepts and Planning Guide configuration note. Configuration notes are available from the Avaya Modular Messaging support representative or from the Avaya Support Center at http://support.avaya.com. ! SEC...

Support for message and call notification November 2004 Avaya Modular Messaging Concepts and Planning Guide 9-13 For more information on using Find Me, see Avaya Modular Messaging Subscriber Options, 585-310-789 (Issue 2). Configuring Find Me Administrators can use the Notify Me class-of-service (CO...

Avaya Modular Messaging Concepts and Planning Guide 9-14 November 2004 Avaya Modular Messaging Concepts and Planning Guide before subscribers answer their calls. Subscribers can then decide whether to take the call. Call screening screens only those calls that come through the Automated Attendant, a...

November 2004 Avaya Modular Messaging Concepts and Planning Guide Section 3 Planning

November 2004 Avaya Modular Messaging Concepts and Planning Guide 10-1 10 Designing voice mail domains This chapter discusses the main points to consider when designing voice mail domains. This chapter includes the following topics: ! General rules for voice mail domains on page 10-2 ! Rules for MSS...

Designing voice mail domains November 2004 Avaya Modular Messaging Concepts and Planning Guide 10-5 Rules for MSS messaging environments MSS 30. An Avaya Message Storage Server (MSS) can be a host to only one voice mail domain. 31. A voice mail domain can contain only one MSS. Fax Sender Server 32. ...

Avaya Modular Messaging Concepts and Planning Guide 10-8 November 2004 Avaya Modular Messaging Concepts and Planning Guide 63. Different MAS units in a voice mail domain can have different peer Domino servers. Directory server 64. Different MAS units in a voice mail domain can have different directo...

November 2004 Avaya Modular Messaging Concepts and Planning Guide 11-1 11 System capacities This chapter provides information on the capacities of a voice mail domain, an Avaya Message Storage Server (MSS), and a messaging application server (MAS). This chapter contains the following topics: ! Voice...

Avaya Modular Messaging Concepts and Planning Guide 11-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Voice mail domain capacities Table 11-1 provides information on the capacities of a voice mail domain for Modular Messaging—MSS, Modular Messaging—Microsoft Exchange, and Modula...

Avaya Modular Messaging Concepts and Planning Guide 11-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide Avaya Message Storage Server capacities Table 11-2 provides information on the capacities of an Avaya Message Storage Server (MSS), the high-availability configuration (MSS—H) a...

System capacities November 2004 Avaya Modular Messaging Concepts and Planning Guide 11-5 Messaging application server capacities Table 11-3 provides information on the capacities of a messaging application server (MAS). Table 11-3. MAS capacities Feature MAS Capacity Hours of storage 1 ! Maximum for...

Avaya Modular Messaging Concepts and Planning Guide 11-6 November 2004 Avaya Modular Messaging Concepts and Planning Guide MAS port capacities (Modular Messaging—MSS) Table 11-4 provides information on the messaging application server (MAS) port capacities of a Modular Messaging—Avaya Message Storag...

Avaya Modular Messaging Concepts and Planning Guide 11-8 November 2004 Avaya Modular Messaging Concepts and Planning Guide MAS port capacities (Exchange and Domino) Table 11-6 provides information on the messaging application server (MAS) port capacities of a Modular Messaging—Microsoft Exchange and...

November 2004 Avaya Modular Messaging Concepts and Planning Guide 12-1 12 Port Sizing Based on the results of a detailed system study, Avaya has designed offers that are intended to assist a planner in the port sizing exercise. This chapter explains how a planner can make use of the Modular Messagin...

Avaya Modular Messaging Concepts and Planning Guide 12-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Port sizing using Modular Messaging offers When sizing port requirements, planners need to be able to estimate the following: ! The number of subscribers in a voice mail domain ...

Port Sizing November 2004 Avaya Modular Messaging Concepts and Planning Guide 12-3 Modular Messaging—MSS Modular Messaging—MSS subscribers typically use the system for voice and fax messaging. A separate, customer-provided system is used for e-mail messages. Subscribers use the system primarily for ...

Port Sizing November 2004 Avaya Modular Messaging Concepts and Planning Guide 12-5 — Digital Set Emulation (DSE) integration — Analog telephony (4-port board) — Analog telephony (12-port board) Modular Messaging Aria TUI offers The Modular Messaging Aria TUI offers provide port sizing calculations f...

Avaya Modular Messaging Concepts and Planning Guide 12-6 November 2004 Avaya Modular Messaging Concepts and Planning Guide E1 QSIG integration Table 12-3 provides information on the E1 QSIG integration offer for Modular Messaging—MSS (Aria TUI only). Table 12-3. The E1 QSIG integration Aria TUI offe...

Avaya Modular Messaging Concepts and Planning Guide 12-8 November 2004 Avaya Modular Messaging Concepts and Planning Guide Modular Messaging AUDIX TUI offers The Modular Messaging AUDIX TUI offers provide port sizing calculations for systems with subscriber mailboxes enabled for either the Modular M...

Avaya Modular Messaging Concepts and Planning Guide 12-18 November 2004 Avaya Modular Messaging Concepts and Planning Guide market are supported to capacity. For larger systems, configurations with 12- port analog cards should be used. Identifying which Modular Messaging offer a customer needs The M...

Port Sizing November 2004 Avaya Modular Messaging Concepts and Planning Guide 12-21 Port sizing without using Modular Messaging offers Planners that have sufficient prior experience in planning and implementing messaging systems may prefer to carry out the port sizing exercise without referring to t...

Avaya Modular Messaging Concepts and Planning Guide 12-22 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! Number of calls generated during busy hour = 120 ! Average duration of each call = 30 seconds ! Busy hour traffic = (120 x 30) / 3600 = 1 Erlang ! 1 Erlang of busy hour traff...

Avaya Modular Messaging Concepts and Planning Guide 12-24 November 2004 Avaya Modular Messaging Concepts and Planning Guide service. If busy hour calls are overestimated, the additional number of ports increases the cost of providing the service needlessly. Estimating traffic generated by incoming a...

Avaya Modular Messaging Concepts and Planning Guide 12-26 November 2004 Avaya Modular Messaging Concepts and Planning Guide — If the telephone system supports queuing of calls, see the calculations based on the Erlang C model. A system planner needs to allow for a safety or growth factor of 5% to 15...

Port Sizing November 2004 Avaya Modular Messaging Concepts and Planning Guide 12-27 Modular Messaging—MSS (Aria TUI) using analog telephony In this example, an organization has 5600 subscribers, requiring a total of 96 voice ports. ! Maximum number of cards supported per MAS = 4 ! Number of voice ca...

Avaya Modular Messaging Concepts and Planning Guide 13-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Planning for redundancy When planning a Modular Messaging implementation, Avaya recommends that planners include redundancy. Planning for redundancy includes planning for: ! Mes...

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-3 Note: When using wiring to enable two MAS units to be serviced by a single extension on the switch, one must ensure that only one MAS unit is allowed to make outcalls. ! For greater reliability, ensu...

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-5 Messaging application server load balancing Modular Messaging server components such as the Tracing Server, Call Me Server, MWI Server, Mailbox Monitor Server, Fax Sender Server (MSS only), and Offli...

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-7 Recommendations for the Tracing Server For systems that have very large configurations and port capacities, Avaya recommends that the Tracing Server is installed on a separate machine other than an M...

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-9 Recommendations for the Offline Call Answer Store The Modular Messaging telephone user interfaces (TUIs) provide Call Answer services to callers that cannot reach subscribers. These Call Answer servi...

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-11 ! If an MAS is used to host the Offline Call Answer store, the MAS must meet the criteria: nHRS + (nHRS / nMAS) <_ 5,000 (GSM) or 1,000 (G.711) ! If a separate S3400 system is used to host the Of...

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-13 Calculating the message storage capacity Modular Messaging supports the GSM and G.711 encoding formats. Table 13-4 shows the storage spaces required to encode voice using the GSM and G.711 formats. ...

Avaya Modular Messaging Concepts and Planning Guide 13-14 November 2004 Avaya Modular Messaging Concepts and Planning Guide Storage space available on the MSS Modular Messaging supports the GSM, G.711 A-law, and G.711 µ-law encoding formats. An MAS can play and record the GSM, G.711 A-law, and G.711...

Avaya Modular Messaging Concepts and Planning Guide 13-16 November 2004 Avaya Modular Messaging Concepts and Planning Guide Storage planning Table 13-6 provides a calculator for storage planning. Total storage requirements Total daily storage (MB) — 0.388 1.848 Average retention period (days) 10 — —...

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-17 Fax port and storage planning Planners can use the calculator provided in Table 13-7, for fax port and storage planning. Subscriber summary Total voice or Call Answer messages per day (sent or recei...

Avaya Modular Messaging Concepts and Planning Guide 13-18 November 2004 Avaya Modular Messaging Concepts and Planning Guide Message retention estimate To calculate the message retention estimate, planners need the following information: ! Percentage of daily messages retained (A) Average length of f...

Avaya Modular Messaging Concepts and Planning Guide 13-20 November 2004 Avaya Modular Messaging Concepts and Planning Guide Calculating the number of desktop users per voice mail domain A Modular Messaging—Exchange or Modular Messaging—IBM Lotus Domino configuration supports up to a maximum of 100,0...

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-21 To determine the IMAP4 requirement for a single MSS voice mail domain, planners must calculate the estimated simultaneous IMAP4 users. For example: ! If the total user population = 1,750 ! Percentag...

Avaya Modular Messaging Concepts and Planning Guide 13-22 November 2004 Avaya Modular Messaging Concepts and Planning Guide Port requirement planning The calculator in Table 13-9 provides information for planning port requirement for a Modular Messaging—MSS system. Table 13-9. Modular Messaging—MSS ...

November 2004 Avaya Modular Messaging Concepts and Planning Guide B-1 B Customer environment This appendix lists the minimum hardware requirements and supported software configurations for Avaya Modular Messaging. This appendix contains the following topics: ! Site requirements for Avaya servers on ...

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-3 Site requirements for Avaya servers This section describes the physical requirements for the installation site, including environmental, weight, space, and power considerations for an Avaya Messaging Applicati...

Avaya Modular Messaging Concepts and Planning Guide B-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide Customer-provided cabinet requirements If the Avaya MAS and MSS are to be installed in a rack-mount configuration, the customer-provided cabinet must meet the following requireme...

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-5 Modular Messaging and the Microsoft Windows domain infrastructure Different versions of Modular Messaging relate differently to the Microsoft Windows domain infrastructure at the customer site. The relationshi...

Avaya Modular Messaging Concepts and Planning Guide B-12 November 2004 Avaya Modular Messaging Concepts and Planning Guide Minimum hardware requirements and supported software (MSS version) This section provides information on the minimum hardware requirements and supported software for Modular Mess...

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-13 Note: For upgrades from Modular Messaging Release 1.0 the only Dialogic voice card supported is Dialogic D/82JCT/U. The following are also required: ! A DVD-ROM drive to install the software. ! LAN connectivi...

Avaya Modular Messaging Concepts and Planning Guide B-14 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! 50 MB of free disk space (minimum) The supported software are: ! Microsoft Windows 2000 Professional with service pack (SP) 4 with either of the following Microsoft Outlook e-...

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-15 Modular Messaging Web Client requirements Avaya support policy for Modular Messaging Web Client: Avaya Modular Messaging Web Client is standards-based, which includes IMAP4 access to messages stored on the Av...

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-17 Tracing Server requirements In a voice mail domain that has more than one messaging application server (MAS), Avaya recommends installing the Tracing Server software component on the MAS with the smallest num...

Avaya Modular Messaging Concepts and Planning Guide B-20 November 2004 Avaya Modular Messaging Concepts and Planning Guide Mailbox Manager Minimum Requirements for Single User Implementation This section provides information on the minimum requirements for a single user implementation of the Mailbox...

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-21 Other For client/server implementations supporting multiple administrators, remote, or WAN access to the message store, request specifications from Unimax at (612) 341-0946 or [email protected]. Administration...

Avaya Modular Messaging Concepts and Planning Guide B-22 November 2004 Avaya Modular Messaging Concepts and Planning Guide Compatibility with Avaya Integrated Management ! Avaya Site Administration Release 2.0 or later ! Avaya Multi-Site Administration Release 2.1 or later ! Avaya Fault and Performa...

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-23 Minimum hardware requirements and supported software (Exchange and Domino) This section provides information on the minimum hardware requirements and supported software for Modular Messaging—Microsoft Exchang...

Avaya Modular Messaging Concepts and Planning Guide B-30 November 2004 Avaya Modular Messaging Concepts and Planning Guide Table B-24. Minimum hardware requirements for Modular Messaging Administration Clients The following are also required: ! A DVD-ROM drive to install the software. ! 1 GB of free...

Avaya Modular Messaging Concepts and Planning Guide B-34 November 2004 Avaya Modular Messaging Concepts and Planning Guide Subscriber Administration Extension requirements For hardware requirements for Microsoft Exchange Subscriber Administration Extension to Exchange System Management Tools, use Mi...

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-35 Note: Modular Messaging extensions to Microsoft Exchange Administrator work only when Microsoft Exchange Administrator is installed on Intel-based machines. Peer Exchange Server requirements For hardware requ...

Avaya Modular Messaging Concepts and Planning Guide B-36 November 2004 Avaya Modular Messaging Concepts and Planning Guide Peer Domino Server requirements For minimum hardware requirements, use IBM Lotus recommendations for Domino Server. Table B-32 lists the supported software for a IBM Lotus Domin...

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-37 load for voice messaging, Avaya requires that the CPU utilization be no more than 50%. Other considerations Other hardware and software considerations include: ! Virus protection software ! Domino Unified Com...

November 2004 Avaya Modular Messaging Concepts and Planning Guide C-1 C Considerations with Message Networking server Modular Messaging—Microsoft Exchange and Modular Messaging—IBM Lotus Domino systems can interoperate with other messaging systems via a Message Networking server. However, such imple...

November 2004 Avaya Modular Messaging Concepts and Planning Guide GL-1 Glossary Active Directory The directory service for a Microsoft Windows 2000 or Windows 2003 Server. The Active Directory stores information about objects on the network and makes this information available for authorized adminis...

Avaya Modular Messaging Concepts and Planning Guide IN-1 November 2004 Index A Active Directory Global Catalog server 10-6 , 10-7 Microsoft Exchange Server 3-10 addressing Dial-by-Name 6-6 fax messages 7-9 local mailbox number 6-4 network address 6-7 numeric address 6-5 PDLs 5-38 primary mailbox add...