Avaya 11-300244 - Manual - manualsarea.com

Page 3 - Contents

Contents Avaya Modular Messaging Concepts and Planning Guide iii November 2004 Preface Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiAudience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

Page 8 - Other planning considerations

Avaya Modular Messaging Concepts and Planning Guide viii November 2004 Avaya Modular Messaging Concepts and Planning Guide Estimating the additional e-mail readers required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-18 Port sizing without using Modular Messaging offers . . . . ...

Page 9 - Appendix C Considerations with Message Networking server

November 2004 Avaya Modular Messaging Concepts and Planning Guide ix Subscriber and administrator authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5 Considerations when implementing Modular Messaging—MSS . . . . . . . . . . . . . . . . . . . . . . . . B-7Con...

Page 11 - Preface; Overview; Audience

November 2004 Avaya Modular Messaging Concepts and Planning Guide xi Preface Overview This guide provides: ! The concepts underlying Avaya Modular Messaging, including discussions of voice mail domains, addressing, and telephony. ! A description of the hardware and software components of Avaya Modul...

Page 12 - Conventions and definitions

Avaya Modular Messaging Concepts and Planning Guide xii November 2004 Avaya Modular Messaging Concepts and Planning Guide Conventions and definitions This guide uses the following conventions: This guide uses the following terms and definitions: Convention Description Initial capital letters Names o...

Page 13 - Avaya Modular Messaging documentation; Avaya Modular Messaging support

Preface November 2004 Avaya Modular Messaging Concepts and Planning Guide xiii Avaya Modular Messaging documentation The CD-ROM Avaya Modular Messaging Release 2 Documentation , 11-300121 contains all documentation about Avaya Modular Messaging, including instructions for administration, installatio...

Page 14 - Customer’s responsibility for their system’s security

Avaya Modular Messaging Concepts and Planning Guide xiv November 2004 Avaya Modular Messaging Concepts and Planning Guide Customer’s responsibility for their system’s security No telecommunication system can be entirely free from the risk of unauthorized use. Customers have ultimate control over the...

Page 15 - Section 1; Introduction

November 2004 Avaya Modular Messaging Concepts and Planning Guide Section 1 Introduction

Page 17 - Introducing Avaya Modular

November 2004 Avaya Modular Messaging Concepts and Planning Guide 1-1 1 Introducing Avaya Modular Messaging Avaya Modular Messaging is a unified messaging solution that addresses the different unified messaging needs of customers through the following versions: ! Modular Messaging—MSS version. With ...

Page 19 - Benefits of Avaya Modular Messaging; Scalability; Mobility

Introducing Avaya Modular Messaging November 2004 Avaya Modular Messaging Concepts and Planning Guide 1-3 Benefits of Avaya Modular Messaging Avaya Modular Messaging is compatible with several industry telecommunications systems, offering service from 4 to 690 ports 1 and up to 100,000 1 subscribers...

Page 20 - Familiar telephone user experience; Multiple language support

Avaya Modular Messaging Concepts and Planning Guide 1-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide separate or unified message stores. For more information, see Unified Communication Center Speech Access on page 4-27. Modular Messaging Web Client is a visual interface to the M...

Page 22 - Ease of administration

Avaya Modular Messaging Concepts and Planning Guide 1-6 November 2004 Avaya Modular Messaging Concepts and Planning Guide Note: Callers calling from TTY devices may not be able to leave Call Answer messages if their TTY device cannot dial touchtones after a call is in progress. Ease of administratio...

Page 23 - Switch integration

Introducing Avaya Modular Messaging November 2004 Avaya Modular Messaging Concepts and Planning Guide 1-7 administration. For more information, see Mailbox Manager on page 4-28. The MSS supports subscriber administration and subscriber directory updates from these products via LDAP. The internal LDA...

Page 25 - Section 2; Concepts

November 2004 Avaya Modular Messaging Concepts and Planning Guide Section 2 Concepts

Page 27 - Modular Messaging versions

November 2004 Avaya Modular Messaging Concepts and Planning Guide 2-1 2 Modular Messaging versions This chapter introduces the Modular Messaging versions and provides a comparison of some key characteristics of these versions. This chapter includes the following topics: ! Avaya Modular Messaging ver...

Page 28 - Avaya Modular Messaging versions

Avaya Modular Messaging Concepts and Planning Guide 2-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Avaya Modular Messaging versions To suit the particular architectural needs and e-mail infrastructure of customers, Avaya Modular Messaging is available in the following versions...

Page 30 - Modular Messaging—Exchange and Modular Messaging—Domino

Avaya Modular Messaging Concepts and Planning Guide 2-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide Note: Access to a subscriber mailbox from standard-based clients can be restricted by means of administrative settings. For more information, see The Privacy Enforcement Level pr...

Page 35 - Modular Messaging server

November 2004 Avaya Modular Messaging Concepts and Planning Guide 3-1 3 Modular Messaging server components This chapter provides a description of the server components of Avaya Modular Messaging. This chapter includes the following topics: ! Messaging application server on page 3-2 ! Message store ...

Page 36 - MAS services and functionality

Avaya Modular Messaging Concepts and Planning Guide 3-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Messaging application server The voice server, also known as the messaging application server (MAS) in Modular Messaging, provides an interface between the message store (and dir...

Page 37 - Modular Messaging software components

Modular Messaging server components November 2004 Avaya Modular Messaging Concepts and Planning Guide 3-3 ! Outbound services An MAS provides support to outbound services, such as, Find Me, Call Me, Message Waiting Indicator (MWI), Automated Attendant transfers, and outbound fax (MSS only) ! Softwar...

Page 38 - Tracing Server

Avaya Modular Messaging Concepts and Planning Guide 3-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide administration and diagnostic tools, see Avaya Modular Messaging Release 2 Messaging Application Server Administration Guide for Avaya Modular Messaging with the Avaya MAS and MS...

Page 39 - Call Me Server

Modular Messaging server components November 2004 Avaya Modular Messaging Concepts and Planning Guide 3-5 ! Periodically cleans up expired events from the operation history database and from the transaction database (optional) Mailbox Monitor Server The Mailbox Monitor Server monitors mailboxes of A...

Page 40 - Fax Sender Server

Avaya Modular Messaging Concepts and Planning Guide 3-6 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! Requests any MAS in the voice mail domain that has been configured as an MWI service provider, to set or reset MWI For more information on MWI, see Overview of Message Waiting ...

Page 41 - Distributing server components and services

Modular Messaging server components November 2004 Avaya Modular Messaging Concepts and Planning Guide 3-7 Distributing server components and services Table 3-1 describes the distribution of MAS server components and services in a multi-MAS voice mail domain. Table 3-1. MAS server components and serv...

Page 42 - The Mailbox Manager application:

Avaya Modular Messaging Concepts and Planning Guide 3-8 November 2004 Avaya Modular Messaging Concepts and Planning Guide The Mailbox Manager application: For Modular Messaging—MSS systems, if the corporate network has a dynamic host configuration protocol (DHCP) environment, the Mailbox Manager app...

Page 43 - Functions of a message store

Modular Messaging server components November 2004 Avaya Modular Messaging Concepts and Planning Guide 3-9 Message store A Modular Messaging—Avaya Message Storage Server (MSS) system is a turn-key solution that makes use of an internal message store. A Modular Messaging—Microsoft Exchange system inte...

Page 44 - Microsoft Exchange server

Avaya Modular Messaging Concepts and Planning Guide 3-10 November 2004 Avaya Modular Messaging Concepts and Planning Guide MSS does not have access to messages that were sent to the subscriber’s mailbox on a separate corporate e-mail server. To manage attributes for Avaya Modular Messaging subscribe...

Page 45 - Directory server

Modular Messaging server components November 2004 Avaya Modular Messaging Concepts and Planning Guide 3-11 Note: Modular Messaging—IBM Lotus Domino requires IBM Lotus Domino Unified Communications (DUC) 1.2.2. Directory server A directory server is the server that contains information about subscrib...

Page 47 - Modular Messaging interfaces

November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-1 4 Modular Messaging interfaces This chapter provides a description of the Modular Messaging interfaces that are available to subscribers and callers. It also provides an introduction to voice mail domains. This chapter includes th...

Page 48 - Telephone user interfaces; The caller interface

Avaya Modular Messaging Concepts and Planning Guide 4-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Telephone user interfaces A telephone user interface (TUI) provides subscribers and callers access to Avaya Modular Messaging, from a touch-tone telephone. The Modular Messaging ...

Page 52 - The subscriber interface

Avaya Modular Messaging Concepts and Planning Guide 4-6 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! Goto ! Conditional goto ! Send message (to mailbox or e-mail address) ! Termination (disconnection, default automated attendant or to mailbox logon) These actions can be combin...

Page 55 - Message categories

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-9 Note: Modular Messaging AUDIX TUI subscribers cannot perform certain kinds of personal configuration, such as enabling or disabling Notify Me and Find Me. Modular Messaging AUDIX TUI subscribers cannot...

Page 58 - Multilingual support

Avaya Modular Messaging Concepts and Planning Guide 4-12 November 2004 Avaya Modular Messaging Concepts and Planning Guide Multilingual support Administrators can configure the system so that the Modular Messaging telephone user interfaces (TUIs) supports multiple languages. Administrators and subsc...

Page 60 - Graphical user interfaces

Avaya Modular Messaging Concepts and Planning Guide 4-14 November 2004 Avaya Modular Messaging Concepts and Planning Guide Graphical user interfaces Depending on the system Privacy Enforcement Level setting, Modular Messaging subscribers can use graphical user interfaces (GUIs), such as Avaya GUI cl...

Page 62 - Client Add-in for Microsoft Outlook

Avaya Modular Messaging Concepts and Planning Guide 4-16 November 2004 Avaya Modular Messaging Concepts and Planning Guide — Any other e-mail client that IBM Lotus Domino supports. Client Add-in for Microsoft Outlook Client Add-in for Microsoft Outlook is an application that integrates with the Micr...

Page 63 - Voice Form

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-17 Modular Messaging—Microsoft Exchange Client Add-in for Microsoft Outlook provides subscribers a unified view of all their voicemail, text, corporate e-mail, and fax messages. Voice messages are stored...

Page 65 - Voice Recorder

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-19 ! Message privacy The Voice Form permits subscribers to create private messages. Depending on the system Privacy Enforcement Level (PEL) setting and the Restrict Client Access COS value, the Voice For...

Page 67 - Subscriber Options; Voice Mail

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-21 Subscriber Options Subscribers can use the Subscriber Options application to modify their mailbox settings from a desktop PC. With Modular Messaging—MSS and Modular Messaging—Microsoft Exchange, Subsc...

Page 69 - Avaya Modular Messaging Web Client

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-23 Avaya Modular Messaging Web Client Avaya Modular Messaging Web Client enables subscribers to use a Web browser for visual access to their Modular Messaging messages and to corporate e-mail messages. M...

Page 73 - Unified Communication Center Speech Access

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-27 Unified Communication Center Speech Access Unified Communication Center Speech Access (UCC Speech Access) is a complementary Avaya product providing a speech user interface that supports all versions ...

Page 74 - Administrative and management interfaces; Message Storage Server administration; Mailbox Manager

Avaya Modular Messaging Concepts and Planning Guide 4-28 November 2004 Avaya Modular Messaging Concepts and Planning Guide Administrative and management interfaces Modular Messaging provides administrators with different interfaces or tools for the administration of the Message Storage Server (MSS),...

Page 75 - Messaging application server administration

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-29 ! Modular Messaging with S3400 Message Storage Server ! Intuity AUDIX LX ! Intuity AUDIX MAP5/40/100 ! Octel 250/350 (Aria) ! Octel 200/300 (Serenade) This enables administrators to have a common look...

Page 76 - Reporting capabilities; MAS reports

Avaya Modular Messaging Concepts and Planning Guide 4-30 November 2004 Avaya Modular Messaging Concepts and Planning Guide Reporting capabilities Modular Messaging provides a Reporting Tool that administrators can use to generate predefined reports for monitoring voicemail system usage, planning cap...

Page 77 - MSS reports

Modular Messaging interfaces November 2004 Avaya Modular Messaging Concepts and Planning Guide 4-31 for the voicemail system, hence this report also provides a general performance overview. Administrators can export a report to save the report information or work with it using alternative tools. The...

Page 81 - Modular Messaging features

November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-1 5 Modular Messaging features This chapter discusses the key features of Avaya Modular Messaging. It includes the following topics: ! Key features and capabilities on page 5-2 ! Text-to-speech conversion capability on page 5-9 ! SN...

Page 82 - Key features and capabilities

Avaya Modular Messaging Concepts and Planning Guide 5-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Key features and capabilities Table 5-1 discusses the key features of Avaya Modular Messaging. These features are common to all versions of Modular Messaging. Table 5-1. Key feat...

Page 91 - SNMP with Modular Messaging; SNMP system queries

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-11 SNMP with Modular Messaging Simple Network Management Protocol (SNMP) is a protocol used for the management and monitoring of network elements. There are two kinds of SNMP software - a manager, which ma...

Page 92 - Logs and notifications; MAS alarms and logs

Avaya Modular Messaging Concepts and Planning Guide 5-12 November 2004 Avaya Modular Messaging Concepts and Planning Guide Logs and notifications Since a messaging application server (MAS) runs on a standard Microsoft Windows operating system, a variety of Microsoft Windows tools can be used for mon...

Page 93 - MSS alarms and logs

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-13 ! The administrator log, which contains events and errors that are of interest to system administrators. ! The active alarms log, which contains information about alarms that are currently active on the...

Page 97 - Licensing

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-17 Licensing Avaya controls the use and access of some of Avaya Modular Messaging features by use of licences, which the customer must purchase. The features that Avaya controls using licensing include: ! ...

Page 98 - Audio encoding formats

Avaya Modular Messaging Concepts and Planning Guide 5-18 November 2004 Avaya Modular Messaging Concepts and Planning Guide Audio encoding formats Avaya Modular Messaging supports the following audio encoding formats: ! Global System for Mobile Communications (GSM) 6.10 ! G.711 (A-law and µ-law) Audi...

Page 99 - Binary size and MIME transfer size

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-19 G.711 encoding produces higher quality sound. If customers that use GSM encoding find that sound quality is inferior, they may consider changing to G.711 encoding for improved sound quality. Notes: 1. I...

Page 101 - Offline messaging

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-21 Offline messaging Modular Messaging supports offline messaging in the following scenarios: ! Offline Call Answer If a message store (Avaya MSS, Microsoft Exchange, or IBM Lotus Domino) cannot be accesse...

Page 102 - Offline Call Answer

Avaya Modular Messaging Concepts and Planning Guide 5-22 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! Messaging with e-mail clients in offline mode Modular Messaging—Exchange and Modular Messaging—Domino support offline messaging with the e-mail clients in offline mode. Modula...

Page 103 - Offline access to Call Answer messages

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-23 Offline access to Call Answer messages The Modular Messaging Offline Access (OLA) feature provides subscribers increased availability to Call Answer messages, by providing emergency access to Call Answe...

Page 104 - When a Microsoft Exchange message store goes offline

Avaya Modular Messaging Concepts and Planning Guide 5-24 November 2004 Avaya Modular Messaging Concepts and Planning Guide Subscribers will not be able to log in to their mailboxes if the MAS is not able to reach the Offline Call Answer Store. Note: Offline Call Answer and Aria TUI Access to Offline...

Page 105 - When an IBM Lotus Domino message store goes offline

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-25 When an IBM Lotus Domino message store goes offline When an IBM Lotus Domino message store is offline, Call Answer and subscriber access to Call Answer messages take place as described in Offline Call A...

Page 107 - N+1 server configuration; Added redundancy with N+1 server configuration

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-27 N+1 server configuration Modular Messaging offers redundancy of voice ports by way of an N+1 server configuration. N+1 server configuration is the implementation of more than the minimum number of messa...

Page 108 - Distributing ports in an N+1 server configuration

Avaya Modular Messaging Concepts and Planning Guide 5-28 November 2004 Avaya Modular Messaging Concepts and Planning Guide message store and the Offline Call Answer Store server are unavailable. ! Call Me and MWI are installed on a single MAS. If that MAS goes down, neither of these services will wo...

Page 109 - Communities and sending restrictions

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-29 Communities and sending restrictions Modular Messaging—Avaya Message Storage Server (MSS) has a feature called Sending Restrictions. With appropriate administration, this feature prevents the delivery o...

Page 111 - System lists; Modular Messaging—MSS Enhanced-List Application

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-31 System lists This topic provides information on the system lists that Modular Messaging supports. Modular Messaging—MSS Enhanced-List Application Enhanced-List Application (ELA) is a messaging tool that...

Page 112 - Modular Messaging—MSS Broadcast

Avaya Modular Messaging Concepts and Planning Guide 5-32 November 2004 Avaya Modular Messaging Concepts and Planning Guide Modular Messaging—MSS Broadcast The Modular Messaging—MSS Broadcast feature enables an administrator to designate any Enhanced-List Application (ELA) to be a local broadcast lis...

Page 114 - Personal Distribution Lists; PDL members

Avaya Modular Messaging Concepts and Planning Guide 5-34 November 2004 Avaya Modular Messaging Concepts and Planning Guide Personal Distribution Lists A personal distribution list (PDL) is a labelled collection of addresses that subscribers create and save for use later. Messages that are addressed ...

Page 115 - PDL labels and identifiers

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-35 A PDL must not contain the MSS broadcast mailbox, the internal fax delivery mailbox, and the ELA shadow mailbox. Avaya supports up to 999 members (list entries) per PDL, subject to system capacity, thou...

Page 118 - Addressing messages to PDLs

Avaya Modular Messaging Concepts and Planning Guide 5-38 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! Adding and removing list members by specifying their mailbox number, Numeric Address, network address, or display name ! Modifying the List number of the PDL ! Adding or modif...

Page 121 - Other concepts related to PDL addressing; Circular PDLs

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-41 Other concepts related to PDL addressing Other concepts related to PDL addressing are: Circular PDLs A circular PDL is a PDL that directly or indirectly includes itself. A message addressed to a circula...

Page 122 - Creating private messages

Avaya Modular Messaging Concepts and Planning Guide 5-42 November 2004 Avaya Modular Messaging Concepts and Planning Guide Message Privacy Modular Messaging uses a two-pronged approach to achieve message privacy: ! Flexible support for message privacy This includes the ability to create, send, and a...

Page 123 - Accessing private messages

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-43 ! Unified Communication Center (UCC) Speech Access ! Microsoft Outlook with Client Add-in for Microsoft Outlook ! Standards-based e-mail clients Standards-based e-mail clients support creating private m...

Page 127 - Restricting client access to mailboxes

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-47 If the value of the PEL system parameter is set to Notification Only, subscribers can access their mailboxes using the following interfaces or clients: ! Modular Messaging telephone user interfaces (TUI...

Page 128 - Standard RFC822 Privacy Header

Avaya Modular Messaging Concepts and Planning Guide 5-48 November 2004 Avaya Modular Messaging Concepts and Planning Guide Microsoft Outlook application, or any IMAP4 standard-based e-mail clients. When the POP3 service is disabled, subscribers cannot use POP3 standard-based e-mail clients to access...

Page 129 - Summary of the privacy parameters

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-49 Summary of the privacy parameters Table 5-4 summarizes the roles and interdependencies of the different parameters that enforce and support message privacy: Table 5-4. Interdependencies of the privacy p...

Page 131 - Subscriber data migrations and system upgrades

Modular Messaging features November 2004 Avaya Modular Messaging Concepts and Planning Guide 5-51 Subscriber data migrations and system upgrades Modular Messaging supports the migration of the following systems to Modular Messaging—MSS Release 2. ! Intuity AUDIX R4.4, R5.0, R5.1, and Intuity AUDIX H...

Page 133 - Addressing and networking

November 2004 Avaya Modular Messaging Concepts and Planning Guide 6-1 6 Addressing and networking This chapter introduces the interoperability of Modular Messaging with other voicemail systems and the different forms of addressing that Modular Messaging supports. This chapter includes the following ...

Page 134 - Addressing; Primary mailbox address

Avaya Modular Messaging Concepts and Planning Guide 6-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Addressing Every Modular Messaging mailbox is assigned the following addresses that can be used to address messages from the Modular Messaging telephone user interface (TUI) and ...

Page 136 - Local mailbox numbers

Avaya Modular Messaging Concepts and Planning Guide 6-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! Messages sent external to Modular Messaging—MSS, such as those sent via SMTP/MIME networking or those sent by the Notify Me feature, may be dynamically routed by: — standard SM...

Page 137 - Numeric Address

Addressing and networking November 2004 Avaya Modular Messaging Concepts and Planning Guide 6-5 Note: Only local subscribers, that is subscribers within a voice mail domain, can use local mailbox numbers for addressing. Numeric Address A Numeric Address, also known as a variable length address, enab...

Page 138 - Additional forms of addressing from the TUI

Avaya Modular Messaging Concepts and Planning Guide 6-6 November 2004 Avaya Modular Messaging Concepts and Planning Guide All local and remote subscribers can use Numeric Addressing. Additional forms of addressing from the TUI In addition to local mailbox numbers and Numeric Addresses, Modular Messa...

Page 142 - Additional forms of addressing from the PC user interface

Avaya Modular Messaging Concepts and Planning Guide 6-10 November 2004 Avaya Modular Messaging Concepts and Planning Guide access code. For example both sites may be using 4-digit dialing within the system, but they could use the switch access code as a prefix when dialing employees at the other sit...

Page 144 - Multiple mailboxes and alias extensions; Multiple extensions per mailbox; Call Answer support

Avaya Modular Messaging Concepts and Planning Guide 6-12 November 2004 Avaya Modular Messaging Concepts and Planning Guide Multiple mailboxes and alias extensions Modular Messaging enables administrators to configure schemes that support: ! Multiple extensions per mailbox ! Multiple mailboxes per ex...

Page 145 - Multiple mailboxes per extension

Addressing and networking November 2004 Avaya Modular Messaging Concepts and Planning Guide 6-13 extension number they dial. The automated attendant transfers calls to the primary extension. However, with Modular Messaging—MSS and Modular Messaging—Exchange (except Exchange 5.5 server), Caller Appli...

Page 146 - Networking

Avaya Modular Messaging Concepts and Planning Guide 6-14 November 2004 Avaya Modular Messaging Concepts and Planning Guide list, and the message is delivered to all of the ELA list members. Networking The term ‘networking’ is used to describe how subscribers of a Modular Messaging system can exchang...

Page 147 - Modular Messaging—MSS and the Message Networking Server

Addressing and networking November 2004 Avaya Modular Messaging Concepts and Planning Guide 6-15 careful consideration. Customers and planners are advised to review Appendix C, Considerations with Message Networking server , and should consult the engineering paper Message Networking Implementation ...

Page 148 - Message Networking server for administration:; Message Networking server for performance:

Avaya Modular Messaging Concepts and Planning Guide 6-16 November 2004 Avaya Modular Messaging Concepts and Planning Guide Message Networking server among multiple Modular Messaging—MSS systems Modular Messaging—MSS systems can establish direct connectivity with each other, using SMTP/MIME networkin...

Page 151 - Modular Messaging and fax

November 2004 Avaya Modular Messaging Concepts and Planning Guide 7-1 7 Modular Messaging and fax servers Modular Messaging—Avaya Message Storage Server (MSS) is a fax-capable messaging solution that includes native fax resources to provide fax capability. Avaya Modular Messaging—Microsoft Exchange ...

Page 152 - Incoming faxes

Avaya Modular Messaging Concepts and Planning Guide 7-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Modular Messaging—MSS native fax server Avaya Modular Messaging—Avaya Message Storage Server (MSS) makes use of a native fax server to support the following fax features: ! Subsc...

Page 153 - Outgoing fax

Modular Messaging and fax servers November 2004 Avaya Modular Messaging Concepts and Planning Guide 7-3 Outgoing fax Outgoing fax messages include: ! Fax messages that subscribers create and manually address to [email protected], where nnnn is the number of the destination fax machine or the reci...

Page 155 - An overview of third-party fax servers

Modular Messaging and fax servers November 2004 Avaya Modular Messaging Concepts and Planning Guide 7-5 Providing interoperability with third-party fax servers Avaya Modular Messaging—Microsoft Exchange version and Avaya Modular Messaging—IBM Lotus Domino version require a third-party fax server for...

Page 157 - Enabling subscribers for fax

Modular Messaging and fax servers November 2004 Avaya Modular Messaging Concepts and Planning Guide 7-7 ! Depending on the messaging environment, the fax messages placed in the inbox of a subscriber should be identified by one of the following: — A unique message class (IPM.NOTE.FAX), so that they c...

Page 158 - Routing inbound fax calls to the third-party fax server

Avaya Modular Messaging Concepts and Planning Guide 7-8 November 2004 Avaya Modular Messaging Concepts and Planning Guide When a subscriber requests the printing of a fax or e-mail message, Avaya Modular Messaging requests that IBM Lotus Domino forward a copy of the message to the default fax destin...

Page 159 - Working with fax messages; Fax messaging from the TUI; Fax Call Answer

Modular Messaging and fax servers November 2004 Avaya Modular Messaging Concepts and Planning Guide 7-9 Working with fax messages This section contains information on the fax messaging capabilities Modular Messaging supports, from the telephone user interface (TUI) and from the PC user interfaces. N...

Page 162 - Fax messaging from the PC user interfaces

Avaya Modular Messaging Concepts and Planning Guide 7-12 November 2004 Avaya Modular Messaging Concepts and Planning Guide servers support canonical addressing and if canonical addressing has been enabled using the Voice Mail System Configuration tool. The canonical address also allows the system to...

Page 165 - Telephony concepts

November 2004 Avaya Modular Messaging Concepts and Planning Guide 8-1 8 Telephony concepts This chapter describes how Avaya Modular Messaging communicates with various telephony environments to provide call-processing features. This chapter includes the following topics: ! Voice ports on page 8-2 ! ...

Page 166 - Voice ports

Avaya Modular Messaging Concepts and Planning Guide 8-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Voice ports Messaging application server (MAS) units provide a critical link between the telephone call switching equipment and the message store. MAS units communicate with the ...

Page 167 - Switch integration options

Telephony concepts November 2004 Avaya Modular Messaging Concepts and Planning Guide 8-3 Switch integration Switch integration is the means by which the switch and the Modular Messaging system exchange ‘control’ information relevant to calls, message waiting indicator (MWI) status, and so on. This c...

Page 168 - QSIG D Channel

Avaya Modular Messaging Concepts and Planning Guide 8-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide of H.323 trunk groups configured as tie trunks supporting Q-Signaling (QSIG) features. QSIG is a standards-based, private networking protocol, based on Q.931 standards (ISDN). Si...

Page 169 - Integration features

Telephony concepts November 2004 Avaya Modular Messaging Concepts and Planning Guide 8-5 Integration features Configuration notes provide integration information for several types of switches. These configuration notes also provide information on the integration features that a particular switch int...

Page 172 - Telephony protocols; T1 digital trunks

Avaya Modular Messaging Concepts and Planning Guide 8-8 November 2004 Avaya Modular Messaging Concepts and Planning Guide Telephony protocols Avaya Modular Messaging supports the following telephony protocols for connecting the MAS to the switch: ! H.323-based IP interface ! T1 digital trunks with Q...

Page 174 - Signaling

Avaya Modular Messaging Concepts and Planning Guide 8-10 November 2004 Avaya Modular Messaging Concepts and Planning Guide Signaling Signaling is required to set up, clear, and supervise telephone connections. With analog telephone lines, digital currents (DC) perform signaling by using protocols su...

Page 175 - Hunt groups; Types of hunt groups

Telephony concepts November 2004 Avaya Modular Messaging Concepts and Planning Guide 8-11 Hunt groups A hunt group is a pre-programmed collection of extensions that is configured on the switch. A single pilot number presents a call to one of the available ports within the hunt group. Hunt groups can...

Page 177 - Support for message and call

November 2004 Avaya Modular Messaging Concepts and Planning Guide 9-1 9 Support for message and call notification This chapter describes the message notification mechanisms that Avaya Modular Messaging provides to subscribers. This chapter includes the following topics: ! Message notification on pag...

Page 178 - Message notification; Call Me

Avaya Modular Messaging Concepts and Planning Guide 9-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Message notification Message notification includes: ! Call Me ! Notify Me - Automatic ! Message Waiting Indicator Call Me With Call Me enabled, Modular Messaging calls subscriber...

Page 179 - Using Call Me

Support for message and call notification November 2004 Avaya Modular Messaging Concepts and Planning Guide 9-3 ! SECURITY ALERT: The Call Me feature can be misused to commit toll fraud. When a message triggers Call Me, the MAS generates an outgoing call to a list of telephone numbers that subscribe...

Page 180 - Configuring Call Me; Notify Me - Automatic

Avaya Modular Messaging Concepts and Planning Guide 9-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide For more information on using Call Me, see Avaya Modular Messaging Subscriber Options, 585-310-789 (Issue 2). Configuring Call Me Administrators can use the voice mail system con...

Page 182 - Overview of Message Waiting Indicator (MWI); MWI capacities

Avaya Modular Messaging Concepts and Planning Guide 9-6 November 2004 Avaya Modular Messaging Concepts and Planning Guide An example rule might be: “When anyone calls and leaves a [ urgent voice message ], send a notification message with this [ caller’s phone number ] and with this [ notification m...

Page 183 - Using MWI; MWI in offline mode; Configuring MWI

Support for message and call notification November 2004 Avaya Modular Messaging Concepts and Planning Guide 9-7 Modular Messaging—Microsoft Exchange and Modular Messaging—IBM Lotus Domino support up to a maximum of 100,000 subscribers in a voicemail domain. Of these, 7,000 subscribers can be MWI-ena...

Page 185 - Call notification; Caller-requested Notify Me

Support for message and call notification November 2004 Avaya Modular Messaging Concepts and Planning Guide 9-9 Call notification Call notification includes: ! Caller-requested Notify Me ! Find Me ! Intercom paging ! Call screening from Automated Attendant ! Single number access Caller-requested Not...

Page 186 - Find Me

Avaya Modular Messaging Concepts and Planning Guide 9-10 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! Subscribers can access their inbox from a desktop PC or telephone and review their notification messages. ! Subscribers can keep a record of Notify Me requests that may includ...

Page 188 - Using Find Me

Avaya Modular Messaging Concepts and Planning Guide 9-12 November 2004 Avaya Modular Messaging Concepts and Planning Guide configuration note. Configuration notes are available from the Avaya Modular Messaging support representative or from the Avaya Support Center at http://support.avaya.com. ! SEC...

Page 189 - Configuring Find Me; Intercom paging

Support for message and call notification November 2004 Avaya Modular Messaging Concepts and Planning Guide 9-13 For more information on using Find Me, see Avaya Modular Messaging Subscriber Options, 585-310-789 (Issue 2). Configuring Find Me Administrators can use the Notify Me class-of-service (CO...

Page 190 - Combining features

Avaya Modular Messaging Concepts and Planning Guide 9-14 November 2004 Avaya Modular Messaging Concepts and Planning Guide before subscribers answer their calls. Subscribers can then decide whether to take the call. Call screening screens only those calls that come through the Automated Attendant, a...

Page 193 - Section 3; Planning

November 2004 Avaya Modular Messaging Concepts and Planning Guide Section 3 Planning

Page 195 - Designing voice mail domains

November 2004 Avaya Modular Messaging Concepts and Planning Guide 10-1 10 Designing voice mail domains This chapter discusses the main points to consider when designing voice mail domains. This chapter includes the following topics: ! General rules for voice mail domains on page 10-2 ! Rules for MSS...

Page 199 - Rules for MSS messaging environments

Designing voice mail domains November 2004 Avaya Modular Messaging Concepts and Planning Guide 10-5 Rules for MSS messaging environments MSS 30. An Avaya Message Storage Server (MSS) can be a host to only one voice mail domain. 31. A voice mail domain can contain only one MSS. Fax Sender Server 32. ...

Page 202 - Considering the proximity of the switch to e-mail message stores

Avaya Modular Messaging Concepts and Planning Guide 10-8 November 2004 Avaya Modular Messaging Concepts and Planning Guide 63. Different MAS units in a voice mail domain can have different peer Domino servers. Directory server 64. Different MAS units in a voice mail domain can have different directo...

Page 203 - System capacities

November 2004 Avaya Modular Messaging Concepts and Planning Guide 11-1 11 System capacities This chapter provides information on the capacities of a voice mail domain, an Avaya Message Storage Server (MSS), and a messaging application server (MAS). This chapter contains the following topics: ! Voice...

Page 204 - Voice mail domain capacities

Avaya Modular Messaging Concepts and Planning Guide 11-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Voice mail domain capacities Table 11-1 provides information on the capacities of a voice mail domain for Modular Messaging—MSS, Modular Messaging—Microsoft Exchange, and Modula...

Page 206 - Avaya Message Storage Server capacities

Avaya Modular Messaging Concepts and Planning Guide 11-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide Avaya Message Storage Server capacities Table 11-2 provides information on the capacities of an Avaya Message Storage Server (MSS), the high-availability configuration (MSS—H) a...

Page 207 - Messaging application server capacities

System capacities November 2004 Avaya Modular Messaging Concepts and Planning Guide 11-5 Messaging application server capacities Table 11-3 provides information on the capacities of a messaging application server (MAS). Table 11-3. MAS capacities Feature MAS Capacity Hours of storage 1 ! Maximum for...

Page 208 - MAS port capacities (Modular Messaging—MSS)

Avaya Modular Messaging Concepts and Planning Guide 11-6 November 2004 Avaya Modular Messaging Concepts and Planning Guide MAS port capacities (Modular Messaging—MSS) Table 11-4 provides information on the messaging application server (MAS) port capacities of a Modular Messaging—Avaya Message Storag...

Page 210 - MAS port capacities (Exchange and Domino)

Avaya Modular Messaging Concepts and Planning Guide 11-8 November 2004 Avaya Modular Messaging Concepts and Planning Guide MAS port capacities (Exchange and Domino) Table 11-6 provides information on the messaging application server (MAS) port capacities of a Modular Messaging—Microsoft Exchange and...

Page 211 - Port Sizing

November 2004 Avaya Modular Messaging Concepts and Planning Guide 12-1 12 Port Sizing Based on the results of a detailed system study, Avaya has designed offers that are intended to assist a planner in the port sizing exercise. This chapter explains how a planner can make use of the Modular Messagin...

Page 212 - Port sizing using Modular Messaging offers; Port usage patterns

Avaya Modular Messaging Concepts and Planning Guide 12-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Port sizing using Modular Messaging offers When sizing port requirements, planners need to be able to estimate the following: ! The number of subscribers in a voice mail domain ...

Page 213 - Modular Messaging—MSS offers

Port Sizing November 2004 Avaya Modular Messaging Concepts and Planning Guide 12-3 Modular Messaging—MSS Modular Messaging—MSS subscribers typically use the system for voice and fax messaging. A separate, customer-provided system is used for e-mail messages. Subscribers use the system primarily for ...

Page 215 - Modular Messaging Aria TUI offers; T1QSIG integration

Port Sizing November 2004 Avaya Modular Messaging Concepts and Planning Guide 12-5 — Digital Set Emulation (DSE) integration — Analog telephony (4-port board) — Analog telephony (12-port board) Modular Messaging Aria TUI offers The Modular Messaging Aria TUI offers provide port sizing calculations f...

Page 216 - E1 QSIG integration

Avaya Modular Messaging Concepts and Planning Guide 12-6 November 2004 Avaya Modular Messaging Concepts and Planning Guide E1 QSIG integration Table 12-3 provides information on the E1 QSIG integration offer for Modular Messaging—MSS (Aria TUI only). Table 12-3. The E1 QSIG integration Aria TUI offe...

Page 218 - Modular Messaging AUDIX TUI offers

Avaya Modular Messaging Concepts and Planning Guide 12-8 November 2004 Avaya Modular Messaging Concepts and Planning Guide Modular Messaging AUDIX TUI offers The Modular Messaging AUDIX TUI offers provide port sizing calculations for systems with subscriber mailboxes enabled for either the Modular M...

Page 228 - Identifying which Modular Messaging offer a customer needs; An Example; Estimating the additional e-mail readers required

Avaya Modular Messaging Concepts and Planning Guide 12-18 November 2004 Avaya Modular Messaging Concepts and Planning Guide market are supported to capacity. For larger systems, configurations with 12- port analog cards should be used. Identifying which Modular Messaging offer a customer needs The M...

Page 231 - Port sizing without using Modular Messaging offers; Concepts a planner must know; Busy hour

Port Sizing November 2004 Avaya Modular Messaging Concepts and Planning Guide 12-21 Port sizing without using Modular Messaging offers Planners that have sufficient prior experience in planning and implementing messaging systems may prefer to carry out the port sizing exercise without referring to t...

Page 232 - Grade of service; Estimating port requirements

Avaya Modular Messaging Concepts and Planning Guide 12-22 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! Number of calls generated during busy hour = 120 ! Average duration of each call = 30 seconds ! Busy hour traffic = (120 x 30) / 3600 = 1 Erlang ! 1 Erlang of busy hour traff...

Page 234 - Guidelines

Avaya Modular Messaging Concepts and Planning Guide 12-24 November 2004 Avaya Modular Messaging Concepts and Planning Guide service. If busy hour calls are overestimated, the additional number of ports increases the cost of providing the service needlessly. Estimating traffic generated by incoming a...

Page 236 - Examples

Avaya Modular Messaging Concepts and Planning Guide 12-26 November 2004 Avaya Modular Messaging Concepts and Planning Guide — If the telephone system supports queuing of calls, see the calculations based on the Erlang C model. A system planner needs to allow for a safety or growth factor of 5% to 15...

Page 237 - Evaluating the additional load on the network and e-mail servers

Port Sizing November 2004 Avaya Modular Messaging Concepts and Planning Guide 12-27 Modular Messaging—MSS (Aria TUI) using analog telephony In this example, an organization has 5600 subscribers, requiring a total of 96 voice ports. ! Maximum number of cards supported per MAS = 4 ! Number of voice ca...

Page 242 - Messaging application server redundancy

Avaya Modular Messaging Concepts and Planning Guide 13-2 November 2004 Avaya Modular Messaging Concepts and Planning Guide Planning for redundancy When planning a Modular Messaging implementation, Avaya recommends that planners include redundancy. Planning for redundancy includes planning for: ! Mes...

Page 243 - Message Store Server redundancy

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-3 Note: When using wiring to enable two MAS units to be serviced by a single extension on the switch, one must ensure that only one MAS unit is allowed to make outcalls. ! For greater reliability, ensu...

Page 245 - Messaging application server load balancing; Distribution of server components

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-5 Messaging application server load balancing Modular Messaging server components such as the Tracing Server, Call Me Server, MWI Server, Mailbox Monitor Server, Fax Sender Server (MSS only), and Offli...

Page 247 - Recommendations for the Tracing Server

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-7 Recommendations for the Tracing Server For systems that have very large configurations and port capacities, Avaya recommends that the Tracing Server is installed on a separate machine other than an M...

Page 249 - Recommendations for the Offline Call Answer Store

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-9 Recommendations for the Offline Call Answer Store The Modular Messaging telephone user interfaces (TUIs) provide Call Answer services to callers that cannot reach subscribers. These Call Answer servi...

Page 251 - An example

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-11 ! If an MAS is used to host the Offline Call Answer store, the MAS must meet the criteria: nHRS + (nHRS / nMAS) <_ 5,000 (GSM) or 1,000 (G.711) ! If a separate S3400 system is used to host the Of...

Page 253 - Calculating the message storage capacity; Storage space available on the MAS; Voice messages

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-13 Calculating the message storage capacity Modular Messaging supports the GSM and G.711 encoding formats. Table 13-4 shows the storage spaces required to encode voice using the GSM and G.711 formats. ...

Page 254 - Storage space available on the MSS; Calculating the storage space on e-mail servers

Avaya Modular Messaging Concepts and Planning Guide 13-14 November 2004 Avaya Modular Messaging Concepts and Planning Guide Storage space available on the MSS Modular Messaging supports the GSM, G.711 A-law, and G.711 µ-law encoding formats. An MAS can play and record the GSM, G.711 A-law, and G.711...

Page 256 - Storage planning

Avaya Modular Messaging Concepts and Planning Guide 13-16 November 2004 Avaya Modular Messaging Concepts and Planning Guide Storage planning Table 13-6 provides a calculator for storage planning. Total storage requirements Total daily storage (MB) — 0.388 1.848 Average retention period (days) 10 — —...

Page 257 - Fax port and storage planning

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-17 Fax port and storage planning Planners can use the calculator provided in Table 13-7, for fax port and storage planning. Subscriber summary Total voice or Call Answer messages per day (sent or recei...

Page 258 - Message retention estimate

Avaya Modular Messaging Concepts and Planning Guide 13-18 November 2004 Avaya Modular Messaging Concepts and Planning Guide Message retention estimate To calculate the message retention estimate, planners need the following information: ! Percentage of daily messages retained (A) Average length of f...

Page 260 - IMAP4 client limits

Avaya Modular Messaging Concepts and Planning Guide 13-20 November 2004 Avaya Modular Messaging Concepts and Planning Guide Calculating the number of desktop users per voice mail domain A Modular Messaging—Exchange or Modular Messaging—IBM Lotus Domino configuration supports up to a maximum of 100,0...

Page 261 - POP3 client limits

Other planning considerations November 2004 Avaya Modular Messaging Concepts and Planning Guide 13-21 To determine the IMAP4 requirement for a single MSS voice mail domain, planners must calculate the estimated simultaneous IMAP4 users. For example: ! If the total user population = 1,750 ! Percentag...

Page 262 - Port requirement planning

Avaya Modular Messaging Concepts and Planning Guide 13-22 November 2004 Avaya Modular Messaging Concepts and Planning Guide Port requirement planning The calculator in Table 13-9 provides information for planning port requirement for a Modular Messaging—MSS system. Table 13-9. Modular Messaging—MSS ...

Page 271 - Customer environment

November 2004 Avaya Modular Messaging Concepts and Planning Guide B-1 B Customer environment This appendix lists the minimum hardware requirements and supported software configurations for Avaya Modular Messaging. This appendix contains the following topics: ! Site requirements for Avaya servers on ...

Page 273 - Site requirements for Avaya servers; Environmental requirements

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-3 Site requirements for Avaya servers This section describes the physical requirements for the installation site, including environmental, weight, space, and power considerations for an Avaya Messaging Applicati...

Page 274 - Customer-provided cabinet requirements

Avaya Modular Messaging Concepts and Planning Guide B-4 November 2004 Avaya Modular Messaging Concepts and Planning Guide Customer-provided cabinet requirements If the Avaya MAS and MSS are to be installed in a rack-mount configuration, the customer-provided cabinet must meet the following requireme...

Page 275 - Modular Messaging and the Windows domain; Subscriber and administrator authentication; Modular Messaging—MSS system.

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-5 Modular Messaging and the Microsoft Windows domain infrastructure Different versions of Modular Messaging relate differently to the Microsoft Windows domain infrastructure at the customer site. The relationshi...

Page 282 - MAS specifications with Modular Messaging—MSS

Avaya Modular Messaging Concepts and Planning Guide B-12 November 2004 Avaya Modular Messaging Concepts and Planning Guide Minimum hardware requirements and supported software (MSS version) This section provides information on the minimum hardware requirements and supported software for Modular Mess...

Page 283 - Client Add-in for Microsoft Outlook requirements

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-13 Note: For upgrades from Modular Messaging Release 1.0 the only Dialogic voice card supported is Dialogic D/82JCT/U. The following are also required: ! A DVD-ROM drive to install the software. ! LAN connectivi...

Page 284 - Subscriber Options requirements

Avaya Modular Messaging Concepts and Planning Guide B-14 November 2004 Avaya Modular Messaging Concepts and Planning Guide ! 50 MB of free disk space (minimum) The supported software are: ! Microsoft Windows 2000 Professional with service pack (SP) 4 with either of the following Microsoft Outlook e-...

Page 285 - Modular Messaging Web Client requirements; Avaya support policy for Modular Messaging Web Client:

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-15 Modular Messaging Web Client requirements Avaya support policy for Modular Messaging Web Client: Avaya Modular Messaging Web Client is standards-based, which includes IMAP4 access to messages stored on the Av...

Page 287 - Tracing Server requirements

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-17 Tracing Server requirements In a voice mail domain that has more than one messaging application server (MAS), Avaya recommends installing the Tracing Server software component on the MAS with the smallest num...

Page 290 - Supported software

Avaya Modular Messaging Concepts and Planning Guide B-20 November 2004 Avaya Modular Messaging Concepts and Planning Guide Mailbox Manager Minimum Requirements for Single User Implementation This section provides information on the minimum requirements for a single user implementation of the Mailbox...

Page 291 - Other; Administration Client requirements

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-21 Other For client/server implementations supporting multiple administrators, remote, or WAN access to the message store, request specifications from Unimax at (612) 341-0946 or [email protected]. Administration...

Page 292 - Compatibility with Avaya Integrated Management

Avaya Modular Messaging Concepts and Planning Guide B-22 November 2004 Avaya Modular Messaging Concepts and Planning Guide Compatibility with Avaya Integrated Management ! Avaya Site Administration Release 2.0 or later ! Avaya Multi-Site Administration Release 2.1 or later ! Avaya Fault and Performa...

Page 293 - Messaging application server requirements

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-23 Minimum hardware requirements and supported software (Exchange and Domino) This section provides information on the minimum hardware requirements and supported software for Modular Messaging—Microsoft Exchang...

Page 300 - Caller Applications Editor requirements

Avaya Modular Messaging Concepts and Planning Guide B-30 November 2004 Avaya Modular Messaging Concepts and Planning Guide Table B-24. Minimum hardware requirements for Modular Messaging Administration Clients The following are also required: ! A DVD-ROM drive to install the software. ! 1 GB of free...

Page 304 - Subscriber Administration Extension requirements

Avaya Modular Messaging Concepts and Planning Guide B-34 November 2004 Avaya Modular Messaging Concepts and Planning Guide Subscriber Administration Extension requirements For hardware requirements for Microsoft Exchange Subscriber Administration Extension to Exchange System Management Tools, use Mi...

Page 305 - Peer Exchange Server requirements

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-35 Note: Modular Messaging extensions to Microsoft Exchange Administrator work only when Microsoft Exchange Administrator is installed on Intel-based machines. Peer Exchange Server requirements For hardware requ...

Page 306 - Peer Domino Server requirements

Avaya Modular Messaging Concepts and Planning Guide B-36 November 2004 Avaya Modular Messaging Concepts and Planning Guide Peer Domino Server requirements For minimum hardware requirements, use IBM Lotus recommendations for Domino Server. Table B-32 lists the supported software for a IBM Lotus Domin...

Page 307 - Other considerations

Customer environment November 2004 Avaya Modular Messaging Concepts and Planning Guide B-37 load for voice messaging, Avaya requires that the CPU utilization be no more than 50%. Other considerations Other hardware and software considerations include: ! Virus protection software ! Domino Unified Com...

Page 309 - Considerations with Message

November 2004 Avaya Modular Messaging Concepts and Planning Guide C-1 C Considerations with Message Networking server Modular Messaging—Microsoft Exchange and Modular Messaging—IBM Lotus Domino systems can interoperate with other messaging systems via a Message Networking server. However, such imple...

Page 313 - Glossary

November 2004 Avaya Modular Messaging Concepts and Planning Guide GL-1 Glossary Active Directory The directory service for a Microsoft Windows 2000 or Windows 2003 Server. The Active Directory stores information about objects on the network and makes this information available for authorized adminis...

Page 323 - Index

Avaya Modular Messaging Concepts and Planning Guide IN-1 November 2004 Index A Active Directory Global Catalog server 10-6 , 10-7 Microsoft Exchange Server 3-10 addressing Dial-by-Name 6-6 fax messages 7-9 local mailbox number 6-4 network address 6-7 numeric address 6-5 PDLs 5-38 primary mailbox add...

Avaya 11-300244 - Manual

Table of Contents:

Summary

Other Avaya Models