Page 2 - Product registration
smarttech.com/kb/170814 Product registration If you register your SMART product, we’ll notify you of new features and software upgrades. Register online at smarttech.com/registration . Keep the following information available in case you need to contact SMART Support. Serial number: Date of purchase...
Page 3 - Im port ant inform at ion
i smarttech.com/kb/170814 Im port ant inform at ion WAR NI NG l Failure to follow the installation instructions shipped with the interactive flat panel could result in personal injury and product damage which may not be covered by the warranty. l Do not open or disassemble the interactive flat panel...
Page 7 - Cont ent s
v smarttech.com/kb/170814 Cont ent s I mport ant informat ion i Chapt er 1: Welcome 1 About this guide 1 About the interactive flat panel 2 About SMART software 8 Resources for administrators 8 Resources for others 9 Chapt er 2: Mount ing t he int eract ive flat panel 11 Before mounting the interac...
Page 9 - Welcom e; About this guide
Chapter 1 1 smarttech.com/kb/170814 Chapt er 1 : Welcom e About this guide 1 About the interactive flat panel 2 Models 2 Specifications 2 Features 3 Components 4 Screen 5 Cameras and reflective tape channel 5 Front control panel 5 Pens with erasers 6 Presence detection sensor 7 Speakers 7 Accessory ...
Page 10 - About the interactive flat panel; Models
CHAPTER 1W EL COME 2 smarttech.com/kb/170814 l How to maintain the interactive flat panel for years of use l How to troubleshoot issues with the interactive flat panel In addition, this guide includes information on the interactive flat panel’s on-screen display menu and remote management support. T...
Page 11 - Features
CHAPTER 1W EL COME 3 smarttech.com/kb/170814 Features The interactive flat panel includes the following features: Feat ure Descript ion Touch support You can do everything on the interactive flat panel that you can doat your computer—open and close applications, meet with others,create new documents...
Page 12 - Components
CHAPTER 1W EL COME 4 smarttech.com/kb/170814 Components The interactive flat panel consists of the following components: No. Name More informat ion Pict ured 1 Screen Page 5 2 Cameras and reflective tape channel Page 5 3 Front control panel Page 5 4 Pen with eraser (×2) Page 6 5 Presence detection s...
Page 16 - Training
CHAPTER 1W EL COME 8 smarttech.com/kb/170814 About SMART software To take full advantage of the interactive flat panel’s features, you can install the following SMART software on the computers connected to the interactive flat panel: Soft ware Descript ion SMART Product Drivers SMART Product Drivers...
Page 17 - Resources for others; Resources for decision makers; Resources for installers
CHAPTER 1W EL COME 9 smarttech.com/kb/170814 Resources for others SMART provides resources for decision makers, installers and users as well as administrators. Resources for decision makers Decision makers can refer to the specifications for detailed information about the interactive flat panels. Mo...
Page 19 - M ount ing t he int eract ive flat panel; Before mounting the interactive flat panel
Chapter 2 11 smarttech.com/kb/170814 Chapt er 2: M ount ing t he int eract ive flat panel Before mounting the interactive flat panel 11 Mounting the interactive flat panel vertically 12 Choosing a location 12 Choosing a height 13 Mounting the interactive flat panel on a wall requires a team of prof...
Page 20 - Choosing a location
CHAPTER 2MOUNTING THE INTERACTIVE FL AT P ANEL 12 smarttech.com/kb/170814 l Use M8 screws to fasten the wall bracket. Screw length 20 mm + x mm < M8 < 45 mm + x mm where x is the combined thickness of the wall bracket and washer Fasten force 97.36–177.01 in-lb. (11–20 N·m) CAUTI ON Do not ove...
Page 21 - Choosing a height
CHAPTER 2MOUNTING THE INTERACTIVE FL AT P ANEL 13 smarttech.com/kb/170814 l Choose a location that’s far from bright light sources, such as windows and strong overhead lighting. IR lighting can cause issues with the performance of the cameras and can lead to unintentional or missed touches. l Do not...
Page 23 - Connect ing power and devices
Chapter 3 15 smarttech.com/kb/170814 Chapt er 3: Connect ing power and devices Connector panel 16 Connecting power 17 Connecting the room computer 17 Connecting cables for a guest laptop 18 Connecting external speakers 18 Using the USB receptacle 18 This chapter describes connecting the interactive ...
Page 24 - Connector panel
CHAPTER 3CONNECTING P OW ER AND D EVICES 16 smarttech.com/kb/170814 Connector panel The following diagram and table present the connectors on the interactive flat panel: No. Connect or Connect s t o Not es ( if any) 1 RS-232 Room control system See page 43. 2 USB Micro-B [N/A] This connector is a se...
Page 25 - Connecting power
CHAPTER 3CONNECTING P OW ER AND D EVICES 17 smarttech.com/kb/170814 Connecting power Connect the supplied power cable from the AC power inlet on the bottom of the interactive flat panel to a power outlet. NOTE Refer to the interactive flat panel’s specifications for power requirements and power cons...
Page 26 - Using the USB receptacle
CHAPTER 3CONNECTING P OW ER AND D EVICES 18 smarttech.com/kb/170814 Connecting cables for aguest laptop You can install cables that enable users to connect a guest laptop to the interactive flat panel from another location in the room, such as on a conference table. By installing these cables, you m...
Page 28 - Installing SMART software; Running the SMART Connection Wizard
CHAPTER 4SETTING UP THE INTERACTIVE FL AT P ANEL AND ROOM COMP UTER 20 smarttech.com/kb/170814 Installing SMART software Download and install SMART software on the room computer to take full advantage of the interactive flat panel’s features. To download and inst all SMAR T soft ware 1. Go to smartt...
Page 29 - Resetting the interactive flat panel
Chapter 5 21 smarttech.com/kb/170814 Chapt er 5: M aint aining t heint eract ive flat panel Resetting the interactive flat panel 21 Maintaining the interactive flat panel software and firmware 22 Opening SMART Settings 22 Updating firmware 22 Updating software 23 Orienting the interactive flat pane...
Page 30 - Updating firmware
CHAPTER 5MAINTAINING THE INTERACTIVE FL AT P ANEL 22 smarttech.com/kb/170814 2. Press and hold the St andby button until the screen turns black. The interactive flat panel resets, and then your computer’s logon screen or desktop appears on the interactive flat panel. Maintaining the interactive flat...
Page 31 - Updating software; Orienting the interactive flat panel
CHAPTER 5MAINTAINING THE INTERACTIVE FL AT P ANEL 23 smarttech.com/kb/170814 l Do not touch the interactive flat panel’s screen or input button during the firmware update. l Do not turn off your computer or the interactive flat panel during the firmware update. To updat e firmware 1. Make sure the i...
Page 32 - Calibrating the interactive flat panel
CHAPTER 5MAINTAINING THE INTERACTIVE FL AT P ANEL 24 smarttech.com/kb/170814 To orient t he int eract ive flat panel 1. Open SMART Settings (see Opening SMART Settings on page 22). 2. Press Orient . 3. Press the red targets as they appear. Hold your finger or the tip of the pen at the center of eac...
Page 33 - Maintaining the interactive flat panel hardware; Checking the interactive flat panel installation
CHAPTER 5MAINTAINING THE INTERACTIVE FL AT P ANEL 25 smarttech.com/kb/170814 6. Press the red target with the tip of a pen. Hold the tip at the center of the target until the target turns green, and then lift the pen. The target moves to the next location. NOTE You can calibrate a target again by pr...
Page 34 - Cleaning the camera windows and reflective tape
CHAPTER 5MAINTAINING THE INTERACTIVE FL AT P ANEL 26 smarttech.com/kb/170814 l Do not rub the screen with a dense or rough material. l Do not apply pressure to the screen. l Do not use cleaning solution or glass cleaner on the interactive flat panel screen, because they can deteriorate or discolor t...
Page 35 - Cleaning the presence detection sensor; Maintaining ventilation; Preventing condensation
CHAPTER 5MAINTAINING THE INTERACTIVE FL AT P ANEL 27 smarttech.com/kb/170814 Cleaning the presence detection sensor The interactive flat panel has a presence detection sensor on its bottom frame (see Presence detection sensor on page 7). Inspect the sensor regularly for dust and gently wipe it using...
Page 37 - Transporting the interactive flat panel
CHAPTER 5MAINTAINING THE INTERACTIVE FL AT P ANEL 29 smarttech.com/kb/170814 5. Lift the interactive flat panel from its mounting location. WAR NI NG Do not place the interactive flat panel on a sloping or unstable cart, stand or table, because the interactive flat panel could fall, resulting in inj...
Page 39 - Troubleshoot ing; Locating the interactive flat panel serial number; Resolving common issues using the indicator light
Chapter 6 31 smarttech.com/kb/170814 Chapt er 6: Troubleshoot ing Locating the interactive flat panel serial number 31 Resolving common issues using the indicator light 31 Resolving presence detection issues 32 Resolving image issues 33 Resolving touch issues 33 Resolving connected computer issues 3...
Page 40 - Resolving presence detection issues
CHAPTER 6TROUBL ESHOOTING 32 smarttech.com/kb/170814 Resolving presence detection issues Use the following table to resolve presence detection issues: Sympt om Cause Sol ut i on The interactive flat panel isn’tturning on. Presence detection isn’t enabled. Enable presence detection (see page 40). The...
Page 41 - Resolving image issues; Resolving touch issues
CHAPTER 6TROUBL ESHOOTING 33 smarttech.com/kb/170814 Resolving image issues Use the following table to resolve image issues: Sympt om Cause Sol ut i on The image is too light, too dark orhas poor image quality. The interactive flat panel’s picturesettings might be set incorrectly. Adjust the Picture...
Page 42 - Resolving connected computer issues
CHAPTER 6TROUBL ESHOOTING 34 smarttech.com/kb/170814 Resolving connected computer issues Use the following table to resolve connected computer issues: Sympt om Cause Sol ut i on The connected computer’s displayis too large, too small or doesn’tcompletely fill the screen. The connected computer’s vid...
Page 43 - Using the SMART Connection Wizard
CHAPTER 6TROUBL ESHOOTING 35 smarttech.com/kb/170814 Sympt om Cause Sol ut i on Touch interactivity is slow. The connected computer isrunning too many applications. Close some open applications. The connected computer doesn’tmeet SMART requirements. Upgrade the computer or replace it withanother com...
Page 44 - Using SMART Diagnostics
CHAPTER 6TROUBL ESHOOTING 36 smarttech.com/kb/170814 Using SMART Diagnostics If you touch the interactive flat panel’s surface and nothing happens, if there is no digital ink, or if the ink appears in some locations and not in others, use SMART Diagnostics to help identify and resolve these issues. ...
Page 45 - Using t he on-screen display m enu; Changing settings in the on-screen display menu
Appendix A 37 smarttech.com/kb/170814 Appendix A: Using t he on-screen display m enu Changing settings in the on-screen display menu 37 On-screen display menu options 38 You can access the on-screen display menu using the menu control panel located on the side of the interactive flat panel. No. Name...
Page 46 - On-screen display menu options
APPENDIX AUSING THE ON-SCREEN D ISP L AY MENU 38 smarttech.com/kb/170814 4. Press the left and right arrows to change the menu option’s setting. OR Press the right arrow to open the menu option’s submenu. (Repeat steps 3 and 4 to change settings in the submenu.) 5. Press MENU until the on-screen men...
Page 53 - Power modes
APPENDIX BREMOTEL Y MANAGING THE INTERACTIVE FL AT P ANEL 45 smarttech.com/kb/170814 Power modes The interactive flat panel has three power modes: l On l Power Save l Standby All commands are available when the interactive flat panel is on. Some commands are available when the interactive flat panel...
Page 54 - Command inventory; Designating video control settings for a specific video input
APPENDIX BREMOTEL Y MANAGING THE INTERACTIVE FL AT P ANEL 46 smarttech.com/kb/170814 Command inventory The interactive flat panel responds to the commands listed in the tables on the following pages. Viewing a list of available commandsYou can view a list of available commands by typing ? at the com...
Page 55 - Commands; Power state
APPENDIX BREMOTEL Y MANAGING THE INTERACTIVE FL AT P ANEL 47 smarttech.com/kb/170814 In the example below, the user wants to identify the contrast for the HDMI1 video input. >get contrast hdmi1contrast hdmi1=65 In the example below, the user wants to set the contrast to 70 for the HDMI video inpu...
Page 56 - Source; Video
APPENDIX BREMOTEL Y MANAGING THE INTERACTIVE FL AT P ANEL 48 smarttech.com/kb/170814 Source Use the following commands to identify source settings. Command Response P ossi bl e val ues St andbymode get input input= [Value] l hdmi1 l ops/hdmi2 l displayport Yes get videoinputs videoinputs= [Value] l ...
Page 57 - Audio
APPENDIX BREMOTEL Y MANAGING THE INTERACTIVE FL AT P ANEL 49 smarttech.com/kb/170814 Use the following commands to assign video settings. Command P ossi bl e val ues Response St andbymode set displaymode [Value] l =standard l =user l =dynamic displaymode= [Value] No set contrast [Value] l + [Increme...
Page 59 - System information
APPENDIX BREMOTEL Y MANAGING THE INTERACTIVE FL AT P ANEL 51 smarttech.com/kb/170814 System information Use the following commands to identify system information settings. Command Response P ossi bl e val ues St andbymode get autopoweroff autopoweroff= [Value] 15–240 No get fwverscr fwverscr= [Value...
Page 61 - Waste Electrical and Electronic Equipment (WEEE)
Appendix C 53 smarttech.com/kb/170814 Appendix C: Hardware environm ent alcom pliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) E...
Page 63 - Index
Index 55 smarttech.com/kb/170814 A air conditioning 13, 27angle (mounting) 12aspect ratio 5audio about 3configuring 39, 49controlling volume 5muting 5troubleshooting 35 B balance, audio 39, 50bass 39, 50black level 38, 48brightness 38, 48 C calibration 20, 24, See also orientationcameras about 5clea...
