Page 3 - Contents
Contents Chapter 1: Getting started 1 Chapter 2: Product keys 3 Where do I get a product key for my software? 3 How do I find the activation status of my SMART software? 4 How can I find my product key if I lose it? 6 Can I recover my product key if I delete it? 6 When do I reach my activation limit...
Page 5 - Getting started; Chapter 1
Chapter 1: Getting started This document provides answers to frequently asked questions (FAQ) about activating the Education Software Installer. Topics covered include product keys, deploying product keys to multiple computers, entitlements and troubleshooting basic issues. Some of the information i...
Page 7 - Product keys; Where do I get a product key for my software?; Chapter 2
Chapter 2: Product keys Where do I get a product key for my software? 3 How do I find the activation status of my SMART software? 4 How can I find my product key if I lose it? 6 Can I recover my product key if I delete it? 6 When do I reach my activation limit? 6 If I remove and then install my soft...
Page 10 - When do I reach my activation limit?
How can I find my product key if I lose it? There are several places to find your product key: l In SPU (if you activate your product key on your computer). For more information, see Product keys on page 3. l At smarttech.com/findproductkey . l In the e-mail you received from either your authorized ...
Page 13 - Chapter 3
Chapter 3: Deploying software product keysto more than one computer How do I deploy specific product keys to specific computers? 9 How do I push multiple product keys during installation? 9 Should I activate my software before or after imaging? 10 How do I deploy a product key when I install softwar...
Page 15 - How do I mix and match my product keys?
2. Push out the SMART Education Software 2011.msi with the generated .mst file to install and activate the products. OR Use the command line properties pushed out with the SMART Education Software 2011.msi project and provide the product key to activate the software during the installation. Product ...
Page 16 - Can I find out how many activations I’ve used?
g To mix and match product keys after installation of the ESI See the Education Software Installer 2011 System administrator’s guide for Windows operating systems ( smarttech.com/kb/160531 ) or the Education Software Installer 2011 System administrator’s guide for Mac OS X operating system software ...
Page 19 - Entitlements; What updates am I entitled to?
Chapter 4: Entitlements What updates am I entitled to? 15 What can I install on a computer that isn’t connected to an interactive whiteboard? 16 What can I install on my home computer? 17 How do I find my take-home product key for SMART Response software? 18 Can I use a hardware-activated SMART Resp...
Page 21 - What can I install on my home computer?
What can I install on my home computer? SMART Notebook software You can install the software on your computer and activate it with the product key you received when you registered your SMART Board interactive whiteboard. SMART Response software You can install the software on your home computer and ...
Page 24 - How do I activate Mixed Reality Tools?
Why doesn’t Mixed Reality Tools work when Ienter my Mixed Reality Tools product key? Mixed Reality Tools is an add-on product for SMART Notebook software. Mixed Reality Tools requires its own product key (prefix MR-) for activation. SMART Notebook software requires its own product key (prefix NB-) f...
Page 27 - Troubleshooting; Chapter 5
Chapter 5: Troubleshooting How do I activate my SMART software using the Activation Wizard? 23 Why isn’t my software activating? 24 Why is my product key invalid? 24 What happens if I expand my purchase from SMART Notebook software to SMART Classroom Suite software? 25 Why does the Activating... bub...
Page 28 - Why isn’t my software activating?
2. E-mail Generate an e-mail message. You will receive an e-mail reply containing your activation string. N N O T E You won’t receive an immediate response as e-mails are processed manually. 3. Contact SMART Technical Support Contact SMART Technical Support and give them your activation strings to...
Page 29 - How do I activate SMART Response software?
What happens if I expand my purchase fromSMART Notebook software toSMART Classroom Suite software? When you purchase SMART Classroom Suite software, you receive a new product key that activates every component of the suite. You can use it on a computer where you’ve already activated SMART Notebook s...