Smart 4.5 - Manual

Global Server Network (GSN) option The SMART Bridgit Global Server Network (GSN) is a network of SMART Bridgit servers at different geographical locations. The GSN optimizes bandwidth and reduces latency by detecting the fastest server in each GSN and then automatically connecting the client to that...

Installing SMART Bridgitsoftware Preparing for installation 6 SMART Bridgit server requirements 6 Software licensing 7 Managing software licenses purchased prior to February 22, 2012 7 Managing SMART Bridgit software licenses purchased after February 22, 2012 7 Access requirements 7 Network administ...

This chapter contains information you will need to prepare for installation as well as procedures that will lead you through the installation process of SMART Bridgit software and its options. Preparing for installation SMART Bridgit conferencing software is scalable, so system requirements vary. Th...

Software licensing During the 60-day free evaluation period. After the evaluation version expires, users can no longer conduct meetings on the server and must purchase and activate a software license. Managing software licenses purchased prior to February 22, 2012 If you purchased a SMART Bridgit so...

Administrator rights After you install and configure SMART Bridgit server software, you may want to administer the server to check information such as performance logs and use records. To do this, your administrator needs physical or remote login access and a user login account on the SMART Bridgit ...

Password type Description Server access password An optional password that a meeting participant uses when connecting to aSMART Bridgit server. The server access password allows the participant toaccess the server and view the list of meetings on it. I   I M P O R T A N T If you assign a server acce...

g To check if your public domain name resolves to an IP address 1. Select Start > Run on the computer where you'll install the SMART Bridgit server software. 2. Type cmd , and then press ENTER. A Command Prompt dialog boxappears. 3. Use the ipconfig command to determine the server’s IP address. 4...

N   N O T E Although proxy servers protect internal networks from intruders, they unavoidably introduce network latency. If you incorporate a proxy server, configure each meeting participant’s Internet browser to allow access to the SMART Bridgit server. SMART Bridgit client system requirements SMAR...

N   N O T E You can download or update SMART software downloads from smarttech.com/downloads . SMART Scheduler requirements Minimum computer requirements SMART Scheduler server requirements l 2.0 GHz processor l 1 GB of RAM l Windows Server 2003 R2 or 2008 R2 operating system l 10 Mbps network inter...

Installing SMART Bridgit server software Introduction When installing SMART Bridgit server software, consider the following points: l If you install SMART Bridgit server software on a dedicated server with one network interface card (NIC), select All (default) to bind SMART Bridgit conferencing soft...

After you activate the product key, your server software information appears in the Licenses for selected server table, the related status changes to Activated , and you have 500 installed licenses. I   I M P O R T A N T When you purchase the SMART Bridgit 4.5 software service license, you're purcha...

g To activate your license by phone 1. Call SMART Technical Support ( smarttech.com/contactsupport ) and request your product key and installation ID. The Support representative uses your product key and installation ID to create and provide your activation key. 2. Double-click the SMART Bridgit Adm...

Configuring the server software Setting passwords 23 Changing the server access password 23 Changing the meeting creation password 24 Changing the administrator access password 25 Assigning an API password 25 Changing SMART Bridgit server setup options 26 Setting meeting options 26 Disabling remote ...

g To change server access passwords 1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and then click the Security tab. 2. Select Server access password in the Client access passwords area. 3. Type the passwords you want to use. Use a semicolon to separate multiple ...

3. Type the passwords you want to use. Use a semicolon to separate multiple passwords (for example, apple;banana;pear). N   N O T E S o To revoke a password, remove it from the list. o If the server access password and meeting creation password are identical, you're prompted for only the server acce...

g To assign an API authorization password 1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and then click the Security tab. 2. Select API authorization password in the Server access passwords area. 3. Type the password you want to assign. 4. Click Apply . N   N O ...

2. Clear the Enable Knock check box. N   N O T E S o The Knock feature is available in active meetings until they end. o The Knock feature is disabled in new meetings and the Knock to Join button doesn't appear to participants trying to join the meeting. Adding a message of the day Select this optio...

Managing a Global ServerNetwork (GSN) About the Global Server Network (GSN) A SMART Bridgit GSN is a network of SMART Bridgit servers in different geographical locations. A GSN optimizes bandwidth and reduces latency for enterprise SMART Bridgit deployment. You don't have to install the GSN separate...

g To set up your local GSN server 1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Servers tab. 2. Type a name for your server in the Description box in the Server setup information area. 3. Type a password for the server in the Server passw...

3. Click Apply . The new information is pushed to all other servers in the GSN. Ending a GSN meeting g To end a meeting on the local GSN server 1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Meetings tab. 2. Select a meeting in the list. 3...

Administering the serversoftware About SMART Bridgit Administration Tools 37 Viewing status information 38 Viewing active meetings 38 Broadcasting messages to participants 38 Viewing status information 39 Viewing and saving usage reports 39 Setting log purge frequency 40 Managing servers and meeting...

Viewing status information You can use SMART Bridgit Administration Tools to view status information for SMART Bridgit Server software, including active meetings, licenses and server usage. Viewing active meetings g To view active meetings 3. Double-click the SMART Bridgit Administration Tools short...

2. In the server usage report, select the entries you want to save. OR Ensure no entries are selected if you want to save the entire report. 3. Click Save Report . If no entries are selected, a Save As dialog box appears. Skip step 5. OR If entries are selected, a Save All Items dialog box appears. ...

g To place a server on hold or reactivate it 1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then click the Servers tab. 2. Select the server in the Server list that you want to place on hold or to reactivate. 3. Click On Hold , and then click OK when ask...

3. Save the web page file in the server’s application directory. N   N O T E S o The default directory location is C:\Program Files\SMART Technologies\SMART Bridgit . o For enhanced security, SMART Bridgit Server makes CustomPage.htm available only to a internet browser. If your custom page includes...

Using SMART Scheduler Introduction 45 SMART Scheduler requirements 45 Minimum computer requirements 45 Installing SMART Scheduler server software 46 Installing the software 46 Configuring SMART Scheduler Server 48 Upgrading SMART Scheduler Server 48 Installing the SMART Scheduler Outlook add-in from...

Microsoft Exchange Server Microsoft Exchange Server 2003, 2007 or 2010. SMART Scheduler Outlook add-in l 2.0 GHz processor l 1 GB of RAM l Outlook 2003 SP3, 2007 SP2 or 2010. l Network connection to your Microsoft Exchange Server l You must have SMART Bridgit server installed and running on either a...

Removing the SMART Scheduler Outlook add-in I   I M P O R T A N T Do not remove files for other SMART software products you want to continue to use. If you are unsure, contact SMART Technical Support for more information. Before you can perform the default removal procedure, you must obtain the prod...

Bandwidth and scalability Bandwidth requirements 54 Examples of bandwidth requirements 54 Scaling SMART Bridgit 55 Chapter 6 53

Bandwidth requirements SMART Bridgit conferencing software performs best when you allocate at least 300 Kbps of network bandwidth on your server for each meeting participant, both inbound to, and outbound from, the server. E X A M P L E If you have a 1.5 Mbps bandwidth connection to your server, you...

SMART Bridgit resource Bandwidth required One shared desktop with a resolution of 1024 × 768 9 Kbps Four open microphones using the standard quality setting 25 Kbps × 4 = 100 Kbps Four open webcams with moderate activity 60 Kbps × 4 = 240 Kbps Totals: Bandwidth required for each participant Bandwidt...

Appendix A: Troubleshooting Using the SMART Bridgit troubleshooting tool 58 Screen capture technology 58 Sharing color quality 60 Audio 61 Connection 62 Ink 62 Monitoring a meeting's performance - presenter 63 Improving performance 63 Monitoring a meeting's performance – participant 64 Improving per...

This section includes troubleshooting topics and information on how to get technical support. It also shows how you can use the SMART Bridgit software troubleshooting tool to optimize your system configuration and resolve problems. Using the SMART Bridgit troubleshooting tool SMART Bridgit software ...

Field/option Description When to use/why it’s important Hardware acceleration status Indicates whether hardware acceleration is on or off. If you use a low-end video card in your system and you disable hardware acceleration, you increase the performance of your computer. Mirror driver availability l...

Audio Use the following options to adjust your audio settings. Option Description When to use/why it’s important Enable echo cancellation Enables echocancellation forVoIP audio Disable this option only if the computer's power is verylimited, because it takes slightly more processing power tohave thi...

Connection This section provides server connection status details, as well as information on ports and proxy connections. Field Description When to use/why it’s important Starting server Displays the server namethat you typed when youconnected SMART Bridgitsoftware to the server. l Status only l To ...

Monitoring a meeting's performance - presenter When you present in a meeting, an hourglass could appear on the Show/Hide Partipant List button while SMART Bridgit software sends updates to the other participants. The hourglass disappears once all the participants can see your desktop. If the hourgla...

o The procedure for reducing the desktop resolution varies between versions of the Mac operating system software. However, the option is always available in the Apple ( ) menu > System Preferences > Displays . o If you're the meeting owner, you can choose an audio optimization setting that cou...

Minimizing network latency This topic details steps you can take if your client’s program is slow or unresponsive during a meeting. Latency, the time lag between sending a message to a remote computer and receiving a response, can cause noticeable performance issues in SMART Bridgit software. Sympto...

Verifying communication protocol SMART Bridgit software uses three types of network protocols: l TCP for data and video l UDP for VoIP audio l HTTP if a client is unable to connect to the server using TCP Communications using TCP and UDP have lower network delays than those using HTTP protocol, and ...

l Configuring the client's HOSTS file on page 71 l Verifying port forwarding and firewall configuration on page 72 Verifying the network's DNS configuration Verify that the network’s DNS is configured correctly so the IP address resolved by the network’s DNS is the same as the SMART Bridgit Server’s...

g To add the domain name to the Windows HOSTS file 1. Go to C:\Windows\system32\drivers\etc on the SMART Bridgit client computer, and then open the HOSTS file. 2. Add an entry so that the domain name you’re using to connect to the SMART Bridgit server resolves to the server’s IP address. This proced...

Troubleshooting administration tool connections Symptom When you install SMART Bridgit software with IP binding, SMART Bridgit Administration Tools doesn’t connect to the SMART Bridgit server. Solution Use one of the following procedures to connect SMART Bridgit Administration Tools to the SMART Bri...

I   I M P O R T A N T Because other applications can use the hostname, you should remove the line you added in step 4 after you configure the SMART Bridgit Server. You can remove the line or comment it out (by inserting a “#” character at the beginning of the line). Moving the server's IP address to...

g To make SMART Bridgit software's primary port available 1. Stop applications that use SMART Bridgit software’s primary port. 2. Open SMART Bridgit Administration Tools and configure SMART Bridgit software. For more information, see Verifying SMART Bridgit server configuration . 3. Close SMART Brid...

A access requirements 7 activating manually 21 using the SMART activation server 20 administering the server software 37 administration server software 37 audio settings 29, 61 B bandwidth and scalability 53 bandwidth requirements 54 examples 55 broadcasting messages 38 C checking for firewalls 67 c...