Page 3 - Feature Buttons; Commonly Used Feature Codes
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 8560/8660 Phone Quick Reference Guide This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user gui...
Page 5 - Notice
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page i Notice This guide is released by Mitel Networks Corporation and provides information necessary to use 8560/8660 Phones. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. So...
Page 6 - Important Safety Instructions and Precautions; Programming Emergency Numbers
Page ii Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Important Safety Instructions and Precautions Remember the following safety guidelines when using the phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls t...
Page 7 - Power Requirements; Software and Firmware Updates
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page iii Power Requirements The IP phone requires any one of the following power supplies: • Inter-Tel Power Supply Unit, part number 806.1114 or 806.1117 (Europe), or Mitel Universal Power Supply Unit, part number 828.1766 • Red Hawk Sin...
Page 8 - Phone Usage; WARNING
Page iv Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Phone Usage This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your phone equipment, basic safety precautions should a...
Page 9 - Notice to Canadian Customers
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page v Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part ...
Page 11 - Contents; Getting Started
Contents Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page vii Contents Getting Started 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Your Phone . . . . . . . . . . . . ...
Page 12 - Answering and Placing Calls
Contents Page viii Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Answering and Placing Calls 17 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Answering Waiting Calls . . . . . . . . ....
Page 13 - Messages
Contents Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page ix Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 14 - Hunt Groups
Contents Page x Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Hunt Groups 47 UCD and ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . ...
Page 15 - Welcome; About Your Phone
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 1 Getting Started Getting Started Welcome The instructions in this guide are for using your 8560 Telephone or 8660 IP Phone. The Quick Reference Guide located at the beginning of this user guide is an overview of frequently used feat...
Page 16 - Feature Descriptions; Handset
Getting Started Page 2 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Feature Descriptions The following sections describe default configurations. Your phone may be programmed differently. Contact your system administrator for more information. See “About Your Phone” on page 1 for pho...
Page 17 - Message Indicator Lamp
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 3 Getting Started Message Indicator Lamp The Message Indicator lamp flashes or stays lit to indicate call, message, and feature activity. See “Using Messages” on page 41 . Message Indicator lamp signals are described in the following...
Page 19 - Phone Connectors
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 5 Getting Started Phone Connectors The phone connectors include: • Headset port: Connects to a headset. • Handset port: Connects to a handset. • 24 V Power port: Connects to a 24VDC external power supply (8660 IP Phones only). • Pers...
Page 20 - IP Phone Exceptions; Phone Signals; Comfort and Safety Tips
Getting Started Page 6 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 IP Phone Exceptions The 8660 IP phone looks and functions almost identically to the 8560 Telephone, with the following exceptions: • The 8660 IP Phone has additional ports on the back that are used for Internet and ...
Page 21 - Headset Instructions
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 7 Getting Started Headset Instructions When using a headset, press (Speaker) to connect to or disconnect from calls. If you have both a headset and a handset connected to your phone and you are using the headset, you can quickly tran...
Page 23 - Personalizing Your Phone; Adjusting the Viewing Angle; Changing Volume Levels; Changing the Ring Tone
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 9 Personalizing Your Phone Personalizing Your Phone This chapter describes features you can use to personalize your phone. Adjusting the Viewing Angle You can tilt the phone stand for a better view of the buttons and display. To adju...
Page 24 - Adjusting the Display Contrast; Listening to Background Music; Changing the Language
Personalizing Your Phone Page 10 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Adjusting the Display Contrast You can adjust the display Contrast setting. To adjust the Contrast setting: 1. While the handset is on-hook, dial 303 . 2. Do one of the following: • Press (Up) or (Down) to...
Page 25 - Using Programmable Buttons; Additional Programmable Buttons
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 11 Personalizing Your Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or other resources to your programmable buttons. You can then press the programmed buttons...
Page 26 - Outside Line Access Codes
Personalizing Your Phone Page 12 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference. Outside Line Access Codes Extension Numbers...
Page 27 - Default Feature Codes
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 13 Personalizing Your Phone Default Feature Codes The following table lists default feature codes. 2 If your system administrator changes any of the default codes, you can record the new codes for reference in the “New Code” column. ...
Page 29 - Programming Programmable Buttons
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 15 Personalizing Your Phone Programming Programmable Buttons Programmable buttons provide one-button access to extensions, trunks, features, or other resources. Each button has a Line Status Indicator that works the same way as those...
Page 30 - Viewing Button Assignments; Resetting Programmable Buttons; Resetting the Phone to the Default Settings; Switching Keymaps
Personalizing Your Phone Page 16 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Viewing Button Assignments You can view programmable button (key) feature assignments. To view button assignments: 1. With the handset on-hook, dial 396 . PRESS THE KEY TO REVIEW appears. 2. Press any of t...
Page 31 - Answering Calls; Answering Waiting Calls
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 17 Answering and Placing Calls Answering and Placing Calls The following instructions describe how to answer and place internal and external calls and how to use related features. Answering Calls Your phone may be preset to automatic...
Page 32 - Using Automatic Call Access; Redirecting Calls; Using Automatic Trunk Answer
Answering and Placing Calls Page 18 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Automatic Call Access Automatic Call Access connects you to incoming internal or external calls when you pick up the handset or press (Speaker). When Automatic Call Access is turned off, you must ...
Page 33 - Placing Calls; Placing Emergency Calls; Requesting a Callback (Queuing the Phone)
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 19 Answering and Placing Calls Placing Calls The following instructions describe how to place calls and related features. Placing Emergency Calls Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places t...
Page 34 - Off-Hook Voice Announce; Placing External Calls
Answering and Placing Calls Page 20 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Off-Hook Voice Announce Off-Hook Voice Announce 2 allows you to talk to the phone user on his or her handsfree speakerphone, even though the user already has a call in progress on the handset. To use Of...
Page 35 - Using Speed Dial; Using System Speed Dial; Using Station Speed Dial; Storing Station Speed-Dial Numbers
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 21 Answering and Placing Calls Using Speed Dial You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial) or in your phone (Station Speed Dial). Using System S...
Page 36 - Using the Dialpad Buttons to Enter Characters
Answering and Placing Calls Page 22 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using the Dialpad Buttons to Enter Characters You can use the dialpad buttons to enter text or numbers for features such as Station Speed Dial (see “Dialing Station Speed-Dial Numbers” on page 23 ) and ...
Page 37 - Dialing Station Speed-Dial Numbers; Assigning Speed-Dial Entries to Programmable Buttons
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 23 Answering and Placing Calls Dialing Station Speed-Dial Numbers To dial a Station Speed-Dial number: Do one of the following: • Dial 382 , and then enter the Station Speed-Dial location number ( 0 to 9 ). The system dials the numbe...
Page 38 - Using the Directory
Answering and Placing Calls Page 24 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using the Directory You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “...
Page 39 - Using Account Codes
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 25 Answering and Placing Calls To search for a directory name or feature: 1. Dial 307 , and then press one of the following: • 1 for the IC directory. • 2 for the Outside directory. • 3 for the Feature directory. • The Directory menu...
Page 41 - Call Features; Using Handsfree Mode
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 27 Call Features Call Features The following sections describe call-related features. Using Handsfree Mode You can use Handsfree Mode to activate the speakerphone. To use Handsfree Mode: With the handset on-hook, dial 319 . HANDSFREE...
Page 42 - Placing Calls On Hold; Entering a Hookflash
Call Features Page 28 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Placing Calls On Hold You can place calls on either Individual Hold or System Hold. • Individual Hold : Places an internal or external call on hold at your phone. • System Hold : Places an external call on hold in th...
Page 43 - Transferring Calls; Transferring Calls to Other Extensions
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 29 Call Features Transferring Calls You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 34 for more information. Transferring Calls to Other ...
Page 44 - Viewing Your System Information; Viewing Caller ID Information
Call Features Page 30 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Viewing Your System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) and the date and time. To display your user information and the date and...
Page 45 - Forwarding Calls; Manual Call Forwarding; System Forwarding
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 31 Call Features Forwarding Calls You can use Manual Call Forwarding or System Forwarding to forward calls. Manual Call Forwarding You can use Manual Call Forwarding to send incoming calls to another extension or external number. The...
Page 46 - Using Personal Call Routing
Call Features Page 32 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Personal Call Routing When you enable Personal Call Routing on your phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps progra...
Page 48 - Placing Conference Calls; Adding a Conference Party
Call Features Page 34 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Placing Conference Calls You can place a conference call with up to three internal or external parties, for a total of four parties, including yourself. To place a conference call: 1. While on the first call, press t...
Page 49 - Dropping Out of a Conference
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 35 Call Features Dropping Out of a Conference You can drop out of a conference and return to the conference later. To drop out of a conference: Press the CNF button or (Hold), and then hang up. ENTER EXTENSION NUMBER appears. This re...
Page 50 - Using Group Listen
Call Features Page 36 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Group Listen You can use Group Listen to activate the speaker while you use the handset or headset to continue speaking. This allows other people to hear the other party on the call while the other party can on...
Page 51 - Using Secondary Extension Buttons; Remote Programming; Entering a Remote Programming Password
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 37 Call Features Using Secondary Extension Buttons You can use programmable buttons as Secondary Extension buttons. 4 Secondary Extension buttons are assigned to other extensions in the system (primary extensions). Because Secondary ...
Page 52 - Using Remote Programming to Change the Password; Using Remote Programming to Change DND Settings
Call Features Page 38 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Remote Programming to Change the Password You can use Remote Programming to change the station (phone) password. To use Remote Programming to change the station password: 1. Do one of the following: • Call your...
Page 53 - Using Remote Programming to Forward Calls; Using Remote Programming for Personal Call Routing
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 39 Call Features Using Remote Programming to Forward Calls See “Manual Call Forwarding” on page 31 for more information about Manual Call Forwarding. To use Remote Programming to turn on Manual Call Forwarding: 1. Do one of the follo...
Page 55 - Using Messages; Leaving Messages at Other Extensions
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 41 Messages Messages The following sections describe how to use system messaging features, including: • Inter-station messages : Inter-station messages are alerts sent to your phone by other internal parties, notifying you to contact...
Page 56 - Viewing and Responding to Messages; Canceling Messages Left at Other Extensions; Deleting Waiting Inter-Station Messages
Messages Page 42 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Viewing and Responding to Messages When you have new messages, the MSG button and Message Indicator lamp are lit. The display shows the number of new messages. The display shows new messages as follows: • Inter-station me...
Page 58 - Using Reminder Messages
Messages Page 44 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Reminder Messages You can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder message signals you with eight short tones and your display shows the me...
Page 59 - Paging Other System Users; Placing a Page Announcement; Enabling or Disabling the Page Feature
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 45 Messages Paging Other System Users You can place page announcements through phone speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every phone in the ...
Page 61 - UCD and ACD Hunt Groups; Logging in to ACD Hunt Groups
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 47 Hunt Groups Hunt Groups This chapter describes Hunt Groups and how to use Hunt Group features. UCD and ACD Hunt Groups Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can...
Page 62 - Logging out of ACD Hunt Groups; Stopping the ACD Hunt Group Wrap-up Timer; Other Hunt Group Features; Requesting Agent Help
Hunt Groups Page 48 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all...
Page 63 - Diverting Hunt Group Calls; Hunt Group Supervisor Features; Accepting or Rejecting Agent Help Calls; Monitoring Calls; Stealing Hunt Group Calls
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 49 Hunt Groups Diverting Hunt Group Calls You can temporarily divert hunt group calls, preventing hunt group calls to your extension. To divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HU...
Page 65 - Troubleshooting; Error Messages
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 51 Troubleshooting Troubleshooting The following sections can help you solve problems that you may be experiencing with your phone. Troubleshooting topics include: • Contact Information : Information about system administrator contac...
Page 66 - Troubleshooting Tips
Troubleshooting Page 52 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Troubleshooting Tips The following table includes troubleshooting tips for phone and system features. NOTE You can often correct problems that you may be experiencing by resetting the phone to the default settings....
Page 69 - Index
Index Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 55 A Abbreviations 2 About Your Phone 1 Account Codes, using 25 ACD Hunt Group Wrap-up Timer, stopping 48 ACD Hunt Groups logging in 47 logging out 48 Agent Help accepting or rejecting 49 requesting 48 Agent Help Calls, accepti...
