Mitel 5550 - Manual
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Quick Start Guide
Command Summary
Handling Recalls
Calls transferred to an extension but not answered within a specified time
return to the console.
To answer a recall:
• Press the
[Recall]
softkey.
OR
• Press
ANSWER
on the keypad.
You are now connected and may ask if the caller wants to continue
waiting or wants you to ring another extension.
• Depending on what the caller wants, you have several options at this point:
– Press
the
[Redial DEST]
softkey if the caller wants to continue
waiting.
– Dial another extension.
– Press
RELEASE
on the keypad to disconnect the call.
TRANSFERRING RECALLS TO VOICEMAIL
When a call you transferred to an unanswered extension recalls, you can
press
VOICEMAIL
on the keypad to transfer the caller to the extension’s
voice mailbox.
Setting up a Conference Call
To set up a conference call:
• With the two parties connected to the console - one in the
Source
area
and the other in the
Destination
area - press the
[Conference]
softkey.
To split a conference to speak privately to either caller:
• Press either the
[Source]
or
[Destination]
softkey.
To add more parties to a conference:
• Dial the number of the next party.
• Press the
[Conference]
softkey.
If the line is busy or unanswered or the person is unavailable:
• Press
CANCEL
on the keypad to reconnect to the conference. You
may continue dialing to add more parties to the conference.
To release the console from the conference:
• Press
RELEASE
on the keypad.
Once you release the conference, you cannot re-enter it.
Answering a Call
• Lift the handset.
• Press
ANSWER
on the keypad
OR
• Press the
[F1]
to
[F7]
softkey to answer a specific call.
MULTIPLE INCOMING CALLS
The Call Waiting indicators ( ) on the screen tell you additional calls
are waiting. You must transfer or disconnect the current call, or put it on
hold, before answering a new call.
Note:
Pressing
ANSWER
automatically transfers the current call
to the dialed destination and answers the first call in the call-waiting
queue.
Transferring a Call
• Dial the destination number.
• Press
RELEASE
on the keypad to complete the transfer
and disconnect the call from the console.
Correcting a Misdialed Number
• Press
CANCEL
on the keypad, and then redial the number.
Recovering the Last Call
You can recover a call you transferred to an extension by mistake.
• Press
RECOVER
immediately after completing the transfer.
Putting Calls On Hold
• Inform the caller that you are placing him or her on hold.
• Press
HOLD
on the keypad.
Retrieving Held Calls
• Press
RETRIEVE
and then dial the position number of the
call (1-6) you want to retrieve.
Menu Command = Console keypad key
[Fn]
= Console Softkey
= Computer keyboard key
Account Codes
Answer Call
Call Forward — Cancel on Extension
Call Forward — Cancel on All Extensions
Call Park
Clear All Extension Features
Conference Call — Setup
Conference Call — Add more parties
Day/Night Service
DND — Set/Cancel
DND — Cancel on all Extensions
Handset/Headset - Enable/Disable
Hold — Place
Hold — Retrieve
Last Number Redial
Make Internal Call
Make External Call
Message Waiting — Set/Cancel
Message Waiting — Check Status
Microphone Mute
Operator Absent/Present
Override (Interrupt Busy Extension)
Paging
Phone Book
Recalls - Answering
Recover Last Call
Ringer Mute
Serial Call — Setup
Serial Call — Extend
Serial Call — End
Tone Signaling
Traffic Monitoring (Trunk Status)
Transfer Call
Transfer Recall to Voicemail
Volume — Handset/Headset
Volume — Ringer
Call Handling
Dial Account Code Access Code
+
dial Account Code
+
press #
+
continue dialing
ANSWER
(First Call Waiting)
OR
[F1]
to
[F7]
(Selective Answer)
Program
> Cancel Station CFWD
or
Cancel Station CFFM
+
Enter extension number
+
Click
Yes
+
Click
Quit
Program
>
Cancel All CFWD
+
Click
Yes
Put call
on
Hold
+
PAGER
+
Dial zone code (if required)
+
Announce Call Park Retrieve code and Hold position number
Program
>
Cancel Station Feature
+
Enter extension number
+
Click
Yes
+
Click
Quit
With 2 parties connected to the console, select
[Conference]
Dial number
+
[Conference]
after the called party answers
Select Day, Night Service 1 or Night Service 2 from
Program
>
Set Station DND
or
Cancel Station DND
+
Enter extension number
+
Click
Yes
Program
>
Cancel All DND
+
Click
Yes
Plug handset/headset into keypad
+
Select
Using Handset
or
Using Headset
from
HOLD
RETRIEVE
+
dial the position number of the call (1-6)
Dial Last Number Redial code
Dial number
OR
use Phone Book
Dial prefix (e.g. 9)
+
telephone number
MESSAGE
+
[Set MSG Waiting]
OR
[Clear MSG Waiting
]
+
Dial extension number
+
CANCEL
OR
RELEASE
MESSAGE
+
[Check MSG Waiting]
+
Dial extension number
+
CANCEL
Press the button above the
key on the console keypad
Select
Operator Absent
or
Operator Present
from
[Override]
(Following Override, press
RELEASE
to disconnect busy extension or
CANCEL
to reconnect to Source)
PAGER
+
Dial zone code (if required)
+
Announce
+
CANCEL
to end page
PHONE BOOK
+
Type entry
+
[Search]
(if necessary, press
+
to select entry
+
[Call]
to call selected entry
ANSWER
OR [Recall]
RECOVER
immediately after releasing the call
Select
Ringer
On
or
Ringer
Off
from
While connected to requesting party,
[Set Serial Call]
+
Dial extension number
+
RELEASE
When requesting party recalls,
ANSWER
Dial extension number
+
RELEASE
After transferring the requesting party to the last extension,
[Cancel Serial]
While on a call, press
TONES
+
Dial digits. Press
TONES
again to turn off tone signaling.
TRUNK STATUS
+
Select
Trunk Groups
OR
Digits Dialed
+
[Search]
Dial destination number
+
RELEASE
OR
Wait for answer
+
RELEASE
Answer the Recall
+
VOICEMAIL
While on a call, press
key on keypad
While console is ringing, press
key on keypad
© 2002, Mitel Networks Corporation. All rights reserved.
M Mitel (logo) and Mitel Networks are trademarks of Mitel Networks Corporation.
All other trademarks are the property of their respective holders. Printed in Canada.
51002231 Rev. C
M I T E L N E T W O R K S
M I T E L N E T W O R K
IP Console
5550
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