Page 2 - Windows and Microsoft are trademarks of Microsoft Corporation.
5312/5324 IP Phones User Guide NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document ma...
Page 7 - ABOUT YOUR PHONE; Note
5312/5324 IP Phones User Guide ABOUT YOUR PHONE The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing ...
Page 10 - Ring/Message Indicators; Selecting Menu Options; To select menu items on the display:; Yes; Using Your IP Phone with Mitel Unified Communicator Express; Mitel Unified; Using Your IP Phone in Remote Mode; Multi-protocol Border Gateway Remote IP Phone Configuration; About Feature Access Codes
5312/5324 IP Phones User Guide Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call Selecting Menu Opti...
Page 11 - For Users on Resilient 3300 ICP Systems; speaker or handset is muted (that is, while the; Line Interface Module; : The 5312 IP Phone does not support the Line Interface Module.
5312/5324 IP Phones User Guide For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The key...
Page 12 - TIPS FOR YOUR COMFORT AND SAFETY; Protect your hearing; To tilt your telephone for better viewing:
5312/5324 IP Phones User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to ...
Page 13 - Ringer Control; To adjust the Ringer Volume while the set is ringing:; Handset Receiver Volume Control; To adjust the Display Contrast while your set is idle:
5312/5324 IP Phones User Guide CUSTOMIZING YOUR 5312/5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: Press (UP) or (DOWN). To adjust the Ringer Pitch while the set is idle: 1. Press (APPLICATIONS). 2. Press # or the No softkey until "Ringer Adjust?" appea...
Page 14 - Feature Keys; To display information about a key:; Language Change; To change the display language:
5312/5324 IP Phones User Guide Feature Keys You can use (APPLICATIONS) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact y...
Page 15 - Press # or the No softkey until the desired language appears.
5312/5324 IP Phones User Guide 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey. - 9 -
Page 16 - MAKING AND ANSWERING CALLS; Make a Call; Warning for emergency number dialing:
5312/5324 IP Phones User Guide MAKING AND ANSWERING CALLS Make a Call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following: Dial the number Press a Speed Call key Press (REDIAL). Answer a Call Do one of the following: ...
Page 17 - Auto–Answer
5312/5324 IP Phones User Guide To make an Emergency Call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. 3. The set indicates IP FAIL: ANALOG CALL 4. Dial your Local Emergency Number. To make an Emergency Call using the Line...
Page 18 - Phonebook
5312/5324 IP Phones User Guide To answer a call when you hear ringback: Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To end a call, do one of the following: On a 5324 IP Phone only, press the Hang up softkey. Press (CANCEL). Wait for the...
Page 19 - Redial
5312/5324 IP Phones User Guide 6. Do one of the following: To make the call, press the Call softkey. To edit the entry, press the Retry softkey. To exit, press (APPLICATIONS). Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press (REDIAL). Redial –...
Page 20 - Speed Call – Personal; To dial a stored personal Speed Call number:; Handsfree Operation; To use Handsfree to make a call:
5312/5324 IP Phones User Guide 7. Do one of the following: To enter a new number, dial the number (press (HOLD) between digits to create a one–second pause during dialing; press (HOLD) more than once to lengthen the pause.) To enter a trunk flash, press (TRANS/CONF). (See "Trunk Flash" f...
Page 21 - Group Listen; Press the programmed
5312/5324 IP Phones User Guide To use Handsfree operation to answer calls: 1. Press the flashing line key. 2. Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To hang up while using Handsfree operation: Press (SPEAKER). To turn Mute on during Hand...
Page 22 - Hold; Press; Mute; To cancel the Transfer, press
5312/5324 IP Phones User Guide Hold To place a call on Hold: Press (HOLD). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: Press the flashing line key. Dial the appropriate feature access...
Page 23 - To transfer an active call during headset operation:; To complete the Transfer, press the Release feature key.; Conference; To leave a Conference:; Hang up or press; Conference Split; Dial the appropriate feature access code.; Split
5312/5324 IP Phones User Guide To transfer an active call during headset operation: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key. Conference To form a Conference when a two–party call is already in place, or to add another p...
Page 26 - Call Forward - End Chaining; To again allow calls to be forwarded by the destination number:; To force an incoming call to be forwarded:; Forward; Call Forward - Override; To override Call Forward and ring a station:; Dial appropriate feature access code.; Messaging - Advisory
5312/5324 IP Phones User Guide 3. Press * or the Yes softkey. 4. Press * or the Review softkey. 5. Press * or the Change softkey. 6. Press # or the TurnOff softkey. 7. Press (APPLICATIONS). Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift...
Page 27 - Messaging - Callback
5312/5324 IP Phones User Guide To turn Messaging - Advisory on: 1. Press (APPLICATIONS). 2. If necessary, press the # or the No softkey until "Advisory Msgs?" appears. 3. Press * or the Yes softkey when "Advisory Msgs?" appears. 4. Press # or the Next softkey until the desired messag...
Page 28 - Enter; Messaging - Cancel Callback; To cancel a Callback:; Messaging - Cancel All Callbacks; To cancel all Callbacks:
5312/5324 IP Phones User Guide On a 5324 IP Phone only, you can set, change, or clear a password (up to 7 digits, not including 0): 1. Press (APPLICATIONS). 2. Press the No softkey until "Set Password?" appears. 3. Press the Yes softkey. 4. Do one of the following: To enter a new password,...
Page 29 - USING OTHER FEATURES; Account Codes; To use Forced Account Codes:; To enter an Account Code during a call on a 5324 IP Phone:; For a verified account code, press the; For a non-verified account code, press the; Attendant Call Hold - Remote Retrieve; To retrieve a call placed on Hold by the attendant:
5312/5324 IP Phones User Guide USING OTHER FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5312 IP Phone: 1. Press (TRANS/CONF). 2. Dial appropriate feature access code. 3. Dial the Acco...
Page 32 - To turn Handsfree Answerback on:
5312/5324 IP Phones User Guide Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook ...
Page 33 - Direct Paging - Handsfree Answerback Disabled; Direct Paging - Handsfree Answerback Enabled
5312/5324 IP Phones User Guide To turn Handsfree Answerback off: Press the flashing (MUTE) key once. The MUTE key light turns OFF. To respond to a Direct Page when Handsfree Answerback is OFF, see "Direct Page – Handsfree Answerback Disabled" elsewhere in this guide. Note : By default, H...
Page 34 - To end a Direct Page call, do one of the following:; Hang up the handset to end a handset call.; : When the Handsfree Direct Page call ends, the; key light returns to the; Direct Voice Call; To make a Direct Voice Call:
5312/5324 IP Phones User Guide To answer Direct Page calls when Handsfree Answerback is disabled: Phone state before Page arrives: To answer the Direct Page (indicated by single burst of tone): Phone is idle and MUTE is OFF. 1. Check that MUTE is ON solid. 2. Lift the handset OR press MUTE key to an...
Page 35 - Headset Operation
5312/5324 IP Phones User Guide Timed Reminder (5324 IP Phone only) To program a Reminder: 1. Press (APPLICATIONS). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel...
Page 37 - Group Paging / Meet Me Answer; To make a Group Page:; Phone Lock
5312/5324 IP Phones User Guide Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but d...
Page 40 - Hot Desking
5312/5324 IP Phones User Guide To stop and save a recording, press the Save softkey. Putting the call on hold saves the recording; taking the call off hold starts a new recording. Depending on system programming, hanging up, or pressing (TRANS/CONF) or a DSS key, may also save the recording. To li...
Page 42 - Night Answer
5312/5324 IP Phones User Guide To display the call history and view call detail: 1. Press the Call History feature key. The total number of missed calls is displayed in brackets (), the number of new missed calls is indicated with a *. 2. To browse through the list of missed calls, press * or the Ye...
Page 44 - Group Presence
5312/5324 IP Phones User Guide Group Presence Group Presence allows members of call groups (Hunt, ACD, Ring, and Personal Ring) to make themselves absent or present in a group. Only members who are present in a group are offered calls to that group. If you are in a Personal Ring group (see Handoff –...
Page 45 - Personal Ring Group Presenc; Handoff - Personal Ring Groups; To use Handoff to Push an in-progress call to the PRG:; To Pull an in-progress call from another member of the PRG:; Press the Handoff key.
5312/5324 IP Phones User Guide To change the presence status of another Personal Ring Group member using a feature key: Press the Personal Ring Group Presenc e feature key. The LED associated with the key is steady lit when the member is present and off when absent. Handoff - Personal Ring Groups ...
Page 46 - SPEAKER; key; Using the 5310 Conference Unit with a Mouse; Turn the Conference Unit On and Off; Verify that the conference unit is connected to your phone.
5312/5324 IP Phones User Guide USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT The 5324 IP Phone supports the 5310 Conference Unit. Your phone may use the 5310 IP Conference Unit for conferencing. An optional mouse connected directly to the conference unit is used to control the conference...
Page 48 - Line Interface Module Mode; key has the Privacy option enabled and another; Answer a Call; Press the flashing
5312/5324 IP Phones User Guide USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) 5324 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module line) connected to your phone, and ...
Page 49 - Answer a Waiting Call on the Line Interface Module Line; Hold a Call; End a Call; Failover Mode
5312/5324 IP Phones User Guide Answer a Waiting Call on the Line Interface Module Line If you have subscribed to an analog call waiting service, you may use the hookswitch or press (CANCEL) to answer a waiting Line Interface Module call. When you are on a Line Interface Module call and a waiting Lin...
Page 50 - Emergency Calls; WARNING FOR EMERGENCY NUMBER DIALING; : Consult your local authorities for; Line; key. If Privacy Mode is enabled and the; key local; To make an Emergency Call using the Line Interface Module line:; Press the Line Interface Module key.
5312/5324 IP Phones User Guide Answer a Call To answer a call using the Line Interface Module line during an IP connection failure: Lift the handset. IP FAIL: ANALOG CALL appears on the display, and the call is answered. Emergency Calls WARNING FOR EMERGENCY NUMBER DIALING : Consult your local aut...
Page 51 - : Up to two 48-button PKMs can be attached for 96 additional keys.
5312/5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY) IP Programmable Key Modules (PKM) add programmable keys to the 5324 IP phones. An IP PKM Interface Module installs in the back of the 5324 IP Phone to allow the 12 or 48-button IP PKM to connect to the IP...
